Public Storage Self-Storage Units at 14861 Franklin Ave, Tustin, CA

Steve was very helpful, Very friendly, and understanding with our situation. we are very happy we got to speak with him about the situation. thankfully everything is resolved and we are very happy thank you so much for ur time and patience.

Thank you Steven, Greate customer service Very friendly,patient, and helpful! Wish I could give 10 stars to him. ❤️❤️❤️😊😊🙏🙏🙏🙏 Thanks for all you have done!

Great service from Miriam!

Such great customer service. Chris Lee was a great help and got me situated with my rental lease. I have been renting for a year and a half now almost and looking forward to staying a bit longer

Shout out to Miriam!! Excellent service, super friendly and helpful! If I could give 6 stars I would. She's perfect for the job and knows how to treat customers. Thanks for everything Miriam!!

Miriam was great help really appreciate the service here highly recommend this drive up location!

Merium is the best property manager!! She is well knowledgeable and attentive to every customer. Her work ethics are very much appreciated! 💕

Miriam the manager was really helpful

Customer service was on poont! Very helpful & knowledgeable

Miriam and Ana had been really helpful

Great management, has helped when in need. Would highly recommend this storage.

Miriam, the location manager is very competent and friendly. She provided the answer to all questions I have. Also the property is very clean. Thank you.

Sonia was very efficient and also was very helpful and knowledgeable, she answered all questions and kept her promises.

Miriam is great awesome service

Miriam was great help highly recommend this location

Very clean property and the manager Miriam was great help. Very professional, highly recommended this location!!

Miriam was great! Gave us convenient access to storage. Huge thanks!

Very nice and clean facility. Miriam was a great help in showing me the unit and very professional.

Loved it!! Miriam did such an amazing job! Was very happy with what I received.

Overall I had a great experience! Service was great and I was able to get a storage room fast. I’m leaving for the navy and Miriam was able to get me situated with moving all my belongings. Would highly recommend this place to anyone.

Had out trailer parked here and also have a storage unit. Always received excellent customer service from very friendly and helpful employees. They even helped us in a bind when we had a moving emergency and needed a storage unit at the last minute!

I recently started to use Public Storage in Tustin, and I am glad I did! The manager, Miriam, was incredibly helpful and accommodating. She went out of her way to make sure I had the best experience possible. I would highly recommend this Public Storage to anyone looking for the best rates in town and a secure, easy to access storage solution. The facility is clean and well maintained, and the customer service is top notch.

The staff is very nice ,Maneger very helpful but even I stayed less then 60 days ,they charged me 90 day ..They should change this policy ..Now I have to pay another 1 month where is they are probably rent it some one as soon as I left ..I know what they do legal but not fair…

I showed up looking for a storage and David at the front office helped me so much and answered any questions I had. Great service!

David was the most comfortable and kindest I could have asked for. very patient with this old lady.

Had a great experience renting at this location. Staff is very helpful from beginning to end. Miriam is super nice and very helpful. Nothing but good things to say about this location.

Kent the manger is very helpful and friendly

Miriam provided exceptional superior service!!

Great storage unit. Awesome customer Service! Thank you! Will definitely use again.

Ashley and Miriam you guys rock!!!

I usually don’t leave reviews but my past couple of experiences at several Public Storage facilities in the area have made me feel like, wow OKK !! Why didn’t I know about them before ? I say that because literally all 3 of the managers at the different locations in the area have been so helpful! They have explained very clearly the entire process and benefits like the app & I know it can be a pain to move or store for your business, but seriously they make it a pretty great experience when it comes to storing! I just want to say thank you so much to Miriam for being so outgoing, helpful and just looks like an awesome part of your company and just knows the business!!!

Great professional service provided by the manager she was Fantastic Thank you!

Miriam is the best! My first time renting with them (business use). She is very knowledgeable and has been a dream. Even helped me when I messed up and got my door stuck. Thanks, Miriam!

Today Miriam helped me ,She is very friendly and helpful.. Thank you 🙏

Just wanted to stop by and thank the Manager Miriam and PS for making my moms move in to her space super easy! She was confused on how the whole process worked. Miriam’s very inviting and knowledgeable, she explained everything and got us our unit. My mom was happy it wasn’t stressful like she thought it was going to be, will definitely be recommending to anyone in need of storage ! :)

I registered for a space via online Sunday, & I spoke to a rep in the office to make sure I can go in that day. & the rep said the the lock deposit would be refunded since I had my own lock. & she said that she would be there around 3 pm. So I went there around 3 pm, but the office was locked & no one was there. I called & left 2 messages to the office, but no one came or called me back after waiting for 30 min. So I called the headquarter ph# & cancelled the registration that day since I could not get into the storage, & I was told it would be refunded in 1 week after speaking to 2 reps at that headquarter office. But I got a call message from the local office next day with saying I had to call another 866 ph# to get a refund. So I called that ph# & was told I could not get any refund after speaking to 3 people at that ph#. & I have not received any refund except the lock deposit $20. The main problem is there's no one is taking responsibility there, but I was getting running around. Don't go there!

The place was great. The directions were way off on Google maps

Miriam at the location is what makes this location! She is always so friendly, helpful and always has a smile.

Miriam was really helpful when I needed her help. I definitely recommend this storage.

Omg Miriam was so sweet and kind she walks around every morning with a smile on her face and friendly wished us a happy holidays and offered us water that was so nice of her. Thank you for such great customer service.

They were professional and friendly

Miriam was very professional, polite and helpful in renting my space. The neighborhood feels safe and the property is very neat and clean. Overall A+ experience thank you!

How late can we get to our units

Public Storage on Franklin has been a great experience for our family. The location is secure and feels very safe to visit. We closed our unit recently after storing our Mother’s things over multiple years. Our thanks to all the professional employees we’ve encountered. Lastly, thank you to Miriam as she went above and beyond looking out for us on August 31st so we could close out the unit.

Public Storage always on the cutting edge of their business. An app to open the gate without having to get out and punch in a code. Whattttt?!!!! But today, I witnessed the manager, Miriam wiping down the key pad for the old schoolers like me, who still use it. I couldn't believe my eyes as I was just thinking the other day about how many people touch that key pad, she really blew my mind with that. Thanks Miriam for doing a great job and knowing it's the little stuff that counts. Always a good experience with Public Storage personnel.

Mirriam is so nice and thoughtful, she answered all my questions clearly. thank you for your help.

Miriam was very helpful with renting our space

Public storage on Franklin in Tustin was a great experience manager Scott was wonderful to work with highly recommend this place thank you

Thanks Scott for helping me get the spaces I needed! Needing storage ASAP and Scott went above and beyond to make sure I got exactly what I needed. Facility is clean and well maintained. Will be using this facility for many more jobs to come! Thanks!

Scott responded very kindly to me, who is not good at speaking English.

So far so good! First time using a storage facility. Pretty easy setting it up online, but needed help once we physically found our unit. Thank goodness Scott, the manager, saw us and was ready to help. Super easy access once he showed us what to do. He’s on site from 9:30 to 6:00, which makes it nice there’s somebody available. Really clean space and clean facility. Love the app where we can open the gate for entry/leaving without exiting our vehicle. Thanks Scott for being so helpful and answering our questions! Super professional.

Super helpful! We got a personal orientation to the facility, and help with every aspect I had questions about. Great facility, and fantastic service. Highly recommended.

Scott is a great manager. I always see him walking around making sure that the property is locked and secure.

Scott was very helpful and flexible with moving our inventory

Front desk has always been helpful and responsive. Fair rates for each size space. Appears secure, no signs of vandalism. Well kept property. Scott has been very helpful

This public storage is in a clean, safe neighborhood. I immediately felt safe leaving my property there. The manager, Scott, was just incredible. Really polite, patient and informative. I had so many questions and concerns, and he just went above and beyond to make me feel comfortable. I couldn't have been happier with this place and the service.

Scott the manager made the rental process a snap. The facility had just what I needed and the whole process took less than 30 min. Thanks Scott great job.

Fantastic service from Scott, the manager, who was very friendly and extremely helpful. Answered any and all questions and gave us confidence in the security of our belongings. Very much appreciated his help!

I needed a unit right away and the manager Scott was very helpful and professional. He followed up on my phone calls and answered any questions I had. This location has drive up access only, which is exactly what I was looking for.

Latisha provided me with great,fast service I thank her

This Public Storage location has provided a wonderful place to store our possessions. It is safe and clean and has always had very helpful employees throughout our years of renting. We recently acquired an additional unit. Scott graciously attended to all our needs. He was very pleasant and he tackled all our questions with informed answers. He seems eager and motivated to make this location even better with his attention to details (ie: new ropes for the units), excellent customer care and genuine friendliness. Public Storage is lucky to have him as an employee!

Latisha coordinated my site visit and was very professional and had a wonderful personality. The storage site was spotless and it made me very comfortable to rent an RV parking space for my new travel trailer. I highly recommend this facility and appreciate the helpfulness, efficiency, and professionalism of Latisha.

Amazing service! Easy to navigate and move in.

Quick and easy and very nice. I would definitely recommend coming here

This is a huge facility. I was having serious issues until I found Scott. Scott helped me navigate to my storage and was sincere and extremely helpful. He remembered my name and gave me clear and easy instructions to follow. Scott provided excellent customer service and made me feel welcomed. I would recommend storing at this facility solely on the excellent customer service I received from Scott. Please eithe promote this man or give him a raise, otherwise I will hire him!!! Good luck Scott- your the best!!!

This was the worst experience my mother and I had. The first day we moved in, there was no manager on site, although Open Hours were posted. We were told we could get insurance for the unit on site the day of move-in. We had questions and could not get a human being, even from the phone # on the sign on the office. We needed to rent a 2nd unit, which was available there, but when I finally got a human on the phone, He told me I could only rent online. I had to call 5 times in order to get a human being on the phone to ask a question. Then, the rope on the unit disintegrated and fell apart, and made it extremely difficult to open. The door seemed very rigid and didn't glide well to open. The 2nd unit we rented had painters tape and paint all over it so we got paint all over our hands and shoes. That one was very hard to get into even just to open the door and access the unit. And today, I've been trying to get a human being on the phone about my account online and my app, and once again, it took me 2 times to get someone on the phone ( no one answered on site), and all she did was transfer me to the site manager, which is NEVER in and NEVER answers the phone. My account online does not show both my units on it; only 1. Why? So, it's a lost-lose situation in dealing with Public Storage if you need to call and ask a human being a question. Absolutely horrible experience.

I came to the office i need help Jacob explain to me easy Way fix my App to start working again thank you.

Such an easy and straightforward experience; clean facility, but specifically, great help. Latisha was quick, knew her stuff, and very positive- I wish she ran the show everywhere!

Jacob is awesome , friendly and funny ! Give him raise !!

Jacob was really helpful and informative. Great Customer service!

Jacob was extremely helpful, and provided me with a high level of service. He took the time to understand my needs and offer me options.

Leticia, "Thank you" so much for the good news. Your help is really appreciated! Go see Leticia for all your storage needs. She will take care of you. She is friendly, professional and knowledgeable. Thank you again Leticia!

Really great service for my first time at public storage thanks to Jacob 🤙🏽

I was moving out today and it was bad weather it was raining so hard.I kept getting out my car to open the gate,Jacob came out from the office and show me the app now I don’t need get off thank you!! So helpful with the customer service

We’re humbled by the great services provided. Very friendly staff. Keep up the great work, Latisha.

The staff was really helpful. Latisha helped out and was extremely nice.

Service is excellent, facality is well managed, managers are super friendly and helpful!

Leticia was extremely friendly, helpful and professional. Easy location to access and they're all ground level units which is rare. Highly recommend utilizing for storage needs.

I went to vacant my unit ,it was such an easy & fast process how Jacob explained was so efficient. For sure Im one happy customer, I would recommend Public Storage to my family and friends.

Convenient, good customer service, easy to access, secure. The property manager, Miriam, is hard working and available. I saw her outside maintaining the property in the heat! I was impressed. Nice service. Thank you.

MIRIAM WAS SO VERY NICE SHE WAS absolutely patient with me and helped me through the entire process. She even stayed past her time to leave so we would not be inconvenienced.

Very helpful staff who stayed passed her shift to help out storing our trailer!! Highly recommend great customer service!!

Great

Miriam was a great help, and a great location.

Miriam, she help me out. Thank u good job

I love Miriam she was very nice and helpful. She help explain everything and was very knowledgeable and will be renting with public storage now. I will recommend Miriam and her property to all my friends and family. Thank you public storage for having such an amazing employee.

Miriam was a joy to work with If all your employees are as informative and dedicated like her, Public Storage is on a the right track Thanks again Phillip Mamatas A future client

Miriam, has excellent interpersonal skills. Fantastic customer Service!

Miriam was such a great help, she helped me to pick the right size storage for my recent move. Thank you! :)

Miriam was an absolute pleasure to work with. She went above and beyond to help problem solve and find me a storage solution.

Miriam

Thanks for the great service and I will recommend this facility over others closer to my home. Miriam is a top notch manager!!!

Miriam made it happen for me. I drove up knowing it would be unlikely I would find the size I needed and she made it happen! Rented here before and I can see it’s much nicer now. Super cool manager. Has this property running smoothly.

Miriam, was very helpful! Courtious and friendly!

Great service. I am very happy with Miriam help. Very friendly

Nice hidden location with low traffic. I didn’t even know it was there until I did a google search near me. Looks clean and well kept. Miriam was super helpful and friendly. She made everything clear so there was no confusion. Did most of my info online, so I was in and out in under 10 minutes. Great experience!

Miriam sela ganó

Miriam is wonderful- She made every steps of renting the storage space so easy. Communicative, responsive, friendly and helpful!!

Soy nueva en el lugar, pero estoy muy satisfecha por el servicio al cliente ya que Miriam es excelente en lo que hace, resuelve las dudas, habla español, es muy atenta y amigable. Gracias 🙂 Miriam por tu amabilidad...

Miriam was so helpful getting our storage unit. She went above and beyond to help us out. The storage unit is nice and spacious and feels very safe.

Friendly and fast service!

It was OK

Britany. C help me sit up the app and was friendly and kind we need more people like her in public storage.

I went today because I needed to find a storage for my work stuff ASAP needed to get the stuff out britany was extremely friendly and just has a great energy! I had a lot of questions and she just answered them ! Went out of her way to show me the space and She helped me find a perfect one not to expensive !! I recommend this place for a storage place ! Very clean !!

Miriam was excellent, excellent, excellent!!! Made everything super easy for this old guy and many packing supplies.

All 1 floor - drive up units. Very convenient. Miriam the property manager was super polite & A+ on customer service. Prices were great.

Very good facility. Well maintained and run and secure. Easy access off the 5. Miriam was especially helpful and professional and always friendly with a ready smile! Highly recommend you contact her for your storage needs.

The Property Is Clean & secure which is exactly what I needed, Britany was really helpful when I showed up to the property in showing me different options and getting me the perfect size unit. Also the Property Manager Miriam had such a great attitude and very well spoken when it came to answering my questions !

Miriam (property manager) was professional, proficient and so polite. I was really impressed with Miriam and am so happy I was able to secure storage with them giving me peace of mind. Thank you Miriam!

Miriam at the public storage on Franklin ave was so helpful and answered all my questions. She’s so upbeat and positive and if I could give 10 stars I would!

Miriam is fantastic! She helped me get the best deal possible and in the right unit. It is worth storing here just for her!

Public Storage is great Marion is a very helpful her property is clean and she is very attentive to her customers and she has been very helpful to me!! This is the best and most easy-to-use public storage. Everything is available and you will be able to rest with ease knowing your belongings are safe at this property!! Thanks again Marian HAPPY HOLIDAYS

Miriam was so helpful with a tricky lock situation tonight. She's amazing!

Great facility and service from Miriam who helped completing paperwork online!

The property manager Miriam is super friendly and helpful. Great experience!

Always nice and clean when I show up. Property manager does a great job

Miriam is amazing

This location is ideal for the area and the staff there are amazing...

so disappointed they wanted to raise my rent after 4 months. Office requested a DM approval to keep a customer. The decision was do not keep customer increase was only 5 dollars. Gave my notice. Never again Public Storage!!

Miriam was very helpful and made the process super fast and easy. Would definitely recommend if you need to store items.

Miriam made it fast and easy for us to rent our storage place! Best customer service ever!

Miriam help me with a second space she is great, thank so much!!

Miriam me dio un servicio de cliente excelente y es muy amable. Me pudo ayudar con todo lo que necesitaba. Es una de las mejores empleadas en mi opinión!

Miriam was amazing she was really helpful and made everything easy!

Miriam is just the best! super helpful and friendly!

Very friendly and thorough service to answer all my questions and provide orientation to my getting ready to use the storage unit. Highly recommend using this facility!

Miriam was not only helpful but very kind and helpful. This location is very clean but hours of access need to be revisited to later times. I would recommend this location ask for Miriam she will give u top notch 5 star customer service. And a wonderful smile

Great, Miriam is great and excellent service lady

Jason rocked and rolled! He made my life so easy and was proactive in helping keep my unit billing and contact information up to date. He also provided helpful information that will make things easier for me in the future.

Steve was absolutely fabulous!!! I wasn't aware this location closes at 6:00pm. I made a reservation and showed up at 5:50 with a FULL TRUCK. I had to go into the office to do all necessary paperwork for a new unit. Steve expedited this process for me so I could get the truck unloaded and not be stuck with a full load until morning. I greatly appreciate Steve's ability to connect with the customers and get it handled!!! THANK YOU STEVE!!!

This is a month to month rent if you vacate on the 1st of the month you have to pay the rent that whole month NOT just 1 day. DO NOT believe people at the storage tellin you if pass 1 day you must pay that whole month.

Great experience here with Dalia!

Jason is great. Recommended

Had a great experience with Jason. Very helpful!

Thank you Dalia for your service

I’ve been here for over a year and the staff have always been great. My rate went up a lot and I came in the office to try to move to a smaller space, JASON stopped his stocking and gave me all the answers to everything I needed. He was detailed and concise. Thanks bro.

Dalia is really helpful and nice

Nice people... to deal with.

My signing up at Public Storage in Tustin CA today was absolutely the best customer service experience I have ever had, no exaggeration. The person who welcomed me and flawlessly handled all the many details of registration - her name is Dalia - was so warm and cordial and welcoming that my many doubts about anything going well, based on the last storage unit I rented , were completely misplaced. Dalia was heaven sent, as far as I am concerned. I would urge anyone trying to decide where to go to choose this company, because they obviously know something important about hiring and training staff.

Easy to make Payments, changes. Close to home. Dalia was a wonderful assistant.

Muchas Gracias Dalia por tu Servicio!

Very Friendly and professional. Fast and easy. Great rates.

Gracias Dalia pot tu ayuda

Jason was quite helpful and efficient. Initial statement of what I was told to expect on phone and what I was told by Public Storage national number were not the same. But Jason worked to resolve the discrepency.

Another great experience at Public Storage Tustin on Franklin! Dalia knocked it out of the park with her excellence in customer service. Move out was a breeze thanks to her 😊

Very good service from Dalia.

Dalia is awsome, she helped me protect my mattress with their mattress bags. Also the damp check for the moisture. Awesome help!

Moving can be such a stressful experience! From my first phone call to securing the storage unit and moving furniture, etc. into the unit, Dalia was extremely helpful and made the move in process so easy! We could not have asked for a better experience. I highly recommend this place for your storage needs.

Dalia gracias por tus atenciones siempre ayuda a encontrar exactamente lo que uno necesita para almacenar nuestras cosas y siempre con la mejor actitud y servicio gracias por tus atenciones

Quick in and out signing up. Got the size space I needed, only going to use for a short time as I clean up my garage.

Muchas gracias dalia por ayudarme

Online sign up was easy. Miriam called back right away to set up the move-in process. Great customer service. Prices were the best in the area. Drive-up units are getting harder to find and there are plenty available here.

Gracias Dalia por ser muy amable y también por explicar todo.

Muchas gracias Dalia por tu ayuda

Nice facility! Very clean helpful staff! Thank you Dalia for your help the other day! Public storage has good workers!

Had a positive experience working with Miriam. She made the process quick and easy. Thanks again!

Miriam is very helpful.

Dalia has been very attentive and proactive at her job. She makes UPS better at our jobs

Miriam, the on site manager was very friendly.

Thank you Dalia for being so kind and knowledgeable. I know this property is in good hands, thank you for your service over the phone and in the office.

Muchas gracias a Dalia por el servicio q das, eres una chica inteligente. Si les recomiendo q vengan a esta facilidad esta en buenas condiciones y en buen manos. La seguridad es excelente, y especialmente las horas.

Miriam is hands down the BEST Public Storage employee I’ve ever had the pleasure of being helped by! She is professional, knowledgeable and friendly!

Miriam is a wonderful customer service rep!

Had the best service all thanks to Miriam! Everything was easy and super quick!

Miriam was extremely helpful - Hassle free rental

Great staff horrible policy no trash horrible hours.

Miriam helped me get signed up today. She was very thorough in explaining everything and walked through all the processes. I was in and out in less then 20 mins.

I’ve been a long time Public Storage customer. When setting up my newest rental, for the first time at this location, I was very pleased to have Miriam working with me. She was able to answer every question instantly, and exuded a confident and friendly demeanor that made my already good day even better. She reflects very highly on Public Storage and herself. She’s a keeper. Thanks!

The front office personality was superb!!! What an asset to the company!!! It was an easy experience, and everything was exactly as stated online.

This is the 4th time I have had to rent a unit at this facility. Miriam was very helpful and friendly. It very helpful that they always seem to have the size unit I need.

Ashley here really ruined our experience. I’m never coming back here. They told us everything would be fine then Ashley gave us a really hard time before finally agreeing to honor the agreement. We almost had to leave.

Ashley is the best, efficient, smart and precise.

Kendall sagr was wonderful at showing the space and helping out on a tough day.

Very clean property and friendly staff. always willing to help out when ever I have a question or any concerns. 12/10 service

We had are storage for over a year and it was a very positive experience. The staff was always courteous and knowledgeable too. When we moved out Ashley was very helpful and made it so very easy.

Came in for storage and it was so quick and easy because of Ashley she had a great attitude and smile!!!!!

Very helpful, no stress, no problem. Great experience storing here!

Within 30 days of renting a unit, all my things were stolen. Someone cut the lock, stole all my things, and putva different lock on the unit. Of course none of the employees saw a thing, or noticed the "unapproved" lock now on my unit. And they would not let me cut the lock. They said I had to pay for a certified locksmith to come cut the lock. Which would be $175 out of my own pocket of which they would not reimburse me. Also, I had paid for THEIR OWN Insurance company to cover my things. $3000 max. So after all is said and done, over a month later, THEIR insurance company is only going to pay me $732 for all my things of which easily valued more than $3500. First I think this was an inside job. Second, Public Storage own insurance company is screwing me. And with them owning the insurance company, isn't that conflict of interest? If you want to keep your stuff, don't go to Public Storage and don't pay for their insurance. You will get screwed and not even kissed first.

Giovanni was really helpful. Thank you for everything！

Giovanni was awesome. Was a huge help!!!

Kendall and Giovanni are very helpful and friendly.

Giovanni he's a very good man and so helpful

Wow Giovanni, you work here like this business s belongs to you. You are so kind. Keep up the good work. Many Blessings.

Anne was extremely helpful and accommodating. She made sure our unit was clean and the lights worked properly. She was also very friendly and made our storage renting experience a pleasure!

First time using public storage, wow Anne was very professional and helpful in answering all questions and showing the unit to me, Highly recommend

Very sweet Harding person that got me an excellent deal on the storage unit i needed. She had everything organized and gave me great tour. Glad I signed up with Anne!

I had an excellent experience renting a storage unit today. Kyle was professional, knowledgable, and friendly. His great customer service made the process quick and painless.

I was in a tight situation with my unit it was going to auctuon. My wholelife was in the unit I was frantic to say the least! I am sure I stressed out the district manager. I NEED TO SAY she really came through and saved my unit my life my sanity. Thank you Tiffany

quick, convenient and easy! their rep Anna was so helpful and accommodating. She helped us with every aspect from start to finish

Kathryn was great and very helpful.

Kathryn was helpful to sign us up for the storage unit. She is helpful and nice enough to take care of everything. Thanks!

Great customer service, flvery friendly and helpful

Very helpful and informative. Great customer service

Ashley was very helpful with my unit. I wanted to make sure my belongings would remain safe and she answered all of my questions. I had a lot of questions and she was very patient and was able to politely address every concern I had.

Good customer service

Easy fast start up and great prices

Manager was available and really helpful! Easiest thing I've dona all day! Thanks Public Storage!

Kathryn is great she is so helpful. Thump up.

Quick and easy.

Very thorough and kind during the move in. Kathryn is great, couldn't of been easier!!

Kathryn was very helpful. She is very personable and had great customer service.

Had a great experience with Kathryn. Very friendly and helpful! Thank you

Terrible customer service, dirty toilet and most of time locked can’t use, broken wall. Never ever come back!

Kathryn was very helpful

This public storage location is very clean, easy to access and customer service is outstanding. I needed to get into my storage unit just right when they were closing but the lady working the front allowed me to get in, and waited until I had to grab what I needed.

Kathryn explained everything very well and offered some great advice. Very clean site and unit. Looks very safe.

Great service from Kathryn!!

Kathryn was a great help with helping choose a storage unit. The storage unit was clean and very nice. It's also in a nice neighborhood.

Great service!!!!

It was straight forward and answered all my questions thanks again Kathryn

Excellent and quick service.

Great service thank you kathyn

Kathryn was Amazing!!! Fast and knowledgeable had me in and out in 15 minutes!!! Great prices and deals!!! Thanks Kathryn!!!!

A friend recommended you folks and said you announce deals on your website. I only noticed 15% off currently, am I missing anything? MB

Kat is one of the most hard working people I know! She provides excellent customer service every time! Thank you for your kindness.

Kathryn was awesome walked us through everything very professionally!

Kathryn was absolutely awesome ! A lot of help and very formative !

gate hours got changed to 6 am nice change of accommodations thanks

Great customer service!

Great service and easy to use.

Kathryn was great thank you

Kathryn was great, and kept my belongings safe. She very kind and professional, always has smile on her face.

Kathryn is very nice to show you the storage sizes you are looking for

Kathryn was very helpful , she is a great property manger

This Public Storage location has made a very stressful move much easier! Kathryn was super helpful and friendly. I would definitely recommend this location for your storage needs!

Excellent service. Catherine was great and took care of us. Highly recommended.

I've kept a storage unit here for years; it is clean and well-maintained, and i've never had a problem when dropping off or picking up items. I was taking my time moving things out last week and the onsite manager - Brett - saved me a couple hundred dollars by reminding me to be out by the end of the month! Thanks Brett!

There was a kind gentleman named Brett who called me before a big late fee would have hit and help me out a lot. Most storage units wouldn't have bothered and he definitely deserves a lot of gratitude. #Props

Friendly staff!

i think they are great and i appreciate all the help given

We changed unit size and Noe was extremely helpful. Would recommend this location for their excellent customer service over the past year.

Noe did a awesome job

1st Months free

Fast and great customer service. Clean storages and facility.

So does that mean the gate to the unit are closed til 930

****Updated review**** Rented a storage unit for 2 months and ended up paying for 3. Moved out my stuff on the FIRST day of the 3rd month, but was not prorated for THAT one day. I checked my credit card bill and noticed that I was charged a FULL month. I was ok with the extra insurance charges and the overpriced lock that I had to buy, but I REALLY have an issue about the last month's rent that I had to pay. This practice to charge a full months rent is not in the best interest of a paying customer. Why would prorated customers renting after the first month and not those leaving after the first month? I CANNOT recommend this place anymore. Lastly, the front office REALLY pushes you to leave a Google review. Well, here's my review. ****Original review**** Found this place online, made reservations, and completed a quick check in. Great value and location.

Reserving a unit here was so fast and easy! The manager gave us excellent same day service! Thank you!

I wish hours were longer

Kathryn was very friendly and helpful I would recommend this place to anyone looking for storage. Ten on a scale of 1 to 10

Kathryn provided excitement customer service and was the most reasonable manager I've ever dealt with at any Public Storage.

Polite and efficient. A good deal!

This storage location had really great prices and the property manager Kathryn is really helpful. She shows you the unit before you commit to getting anything and she's so sweet. I recommend you coming and checking it out

Kathryn is the best ever!!!!!!

Public storage tustin is amazing and very helpful! We were running a bit behind and even they were closing (and we were hurrying) they let us finish packing up our unit! Kathryn was patient with us and very kind! If your thinking about storing here definitely recommend it!!

I would never rent here again. A week ago, I got a 5x10 unit. I was a bit weirded out when the manager asked me to "buy some boxes and return them" after I said I didn't need moving supplies -- no, Public Storage does not need to use my credit card to inflate their bottom line, thanks. The real problem was that very shortly after I moved into the unit, the wall collapsed between my unit and the next-door one. I got to take yet another day off work, hire another U-haul, and move to a new storage place. Did they refund me anything? Nope. Also, the gate was left open every time I was there. Zero stars for this place. And Public Storage has lost me as a customer for life.

Awssome experience at Public Storage... Great and friendly customer service. It’s been a pleasure working with them!!

Kathryn was absolutely professional and extremely helpful. She was very patient with me being my first time here. Definitely recommend everyone to come to this location.

very nice service

Kathryn and monique were such a great help. Assisted me in getting my first unit and made the transfer to another unit as easy as possible. Would highly recommend this storage facility.

Pegge the manager gave me good and professional service.and the prices were great as well.

It's a good place to have your stuff there. You have to have insurance for your belongings, either you contact with their own insurance or if you have one you have to bring a letter certifying you have one and they will cover it, worst case scenario. You can pickup or dropoff any day of the week, during the hours they're open. If it's dark outside they have lights inside you can turn them on.

zack is very helpful

Great experience here at the Public Storage here at Tustin; Zach was very helpful and caring; highly recommended - made everything very easy and we appreciate that!

they need to have the restrooms open when the gate hrs start till close for the people that pay for storage there..

Zac...the property manager is courteous and professional. I had no problem renting a unit. The process was easy. I highly recommend this public storage place.

One month after storing my belongings here, my storage unit was broken into. The staff was friendly, etc. but, I learned the hard way that there has been a string of theft at this property that clearly hasn’t been resolved.

Nice, clean, and friendly service. I talked to Zach and he was way helpful and informative, not to mention the great deal as well!

Very good service and pricing. The gentleman who helped us, Zach, was really great to work with. Highly recommend!

Great Service

Kathryn she was amazing. Her personality was very vibrant. And very helpful. She was awesome

The staffs are awesome, especially Kathryn and France

Great personality and team helped us out will definitely refer them. Actually Kathryn was great and went above and beyond to help !

Kathryn was great and awesome. I will refer alot of my friends here. Great customer service ! Thanks again

Great service from Kathryn, made check-in quick and easy and answered all our questions with ease.

Great storage. Easy place to navigate too. Kathryn was very professional, and she gave me the complete rundown on the storage. She's also really friendly, so don't be afraid to ask questions!

Is definitely by far the best storage. Have used. Kathryn she is the girl working the desk. She answers all questions and is very polite, professional and friendly.

I was helped by Brett in getting my storage set up for the first time. He was very friendly and helpful and even walked me to my storage area and showed me how to use the lock. The new member promotional deal I got was quite nice too, considering I just needed to rent out some space for a month. All in all, I'm pretty satisfied so far with the service.

Kathryn is very helpful and very professional!

Kathryn was suoer helpful and highly recommend it

Great customer service and friendly staff. Facility is clean and has easy drive up access.

With the exception of the deception of luring people to rent by leaving out very pertinat info, such as insurance charges every month ,wether you need it or not, along with other fees, such as $20 for a lock if you forgot to bring one, the same lock sells for under$10 at any hardware, home improvements​.This is a ways from where I reside, but their less than full disclosure​ on what the cost is it will be only after you have made the decision to commit by having all your stuff packed up in your vehicle. The Young man in the office to take on the brunt of misrepresenting the people by leaving out extra cost and not even sure where or who this insurance money, fee goes to, only to explain that they are never going to be responsible for any theft or break in or offer any documentation on such insurance, such as their co. Name..

Roberto El aria limpia y todo en orden

Over the years I have always had a storage many different sizes and a few public storage locations but this one by far beats the rest . Gate hours are perfect and always a helping hand in office if u need assistance . From day one Manager Robert was very straight forward and professional . He was able to work with me on getting a unit the same day . I told him exactly how big my apartment was and what kind of contents and he knew what size would work and he was right . I really like how this location doesn't micro manage u . and most importantly super clean . I highly recommend.

Wow it was smooth and easy all around ,robert at this facility gave me a great or

Thanks for the kind help Robert!

Robert provided fast and nice service.

I had Robert the manager and he was super nice and his service was super efficient!! I highly recommend this place because you can drive up to your storage directly super efficient!!

We needed a space quickly. Robert was very helpful, But failed to explain that I HAVE to have pay an additional insurance fee. So instead of the $30 max I was ready to pay. Total was $55. Not happy. Ask ahead of time about extra fees, locks, insurance, etc.! This information is not on the website, it was sprung on after we had already looked at the unit!

Robert & Brett were very helpful they were busy cleaning the office while I came in but Robert was able to help me out show me the unit that I needed. Very clean facility and very friendly staff highly would recommend ask for Robert or Brett thanks guys!

Robert give me a really impressive service for help me to organize my unit

Antonio and Robert was very knowledgeable and helpful. Great customer service!!!

Awesome place so far. I've rented from Public Storage before and not had many complaints but a few days into this go round and the experience has been great. Robert was very professional and helped me get the right size unit, boxes and any thing else I needed all at a great price. I highly recommend them and will be coming back. Thanks guys!

Robert was able to find me a good storage for me very kind and helpful this is my second storage unit here at the facility highly recommended.

Staff was very helpful

Close to home.

Clean, affordable and friendly staff, Robert was most helpful.

Robert help me out he was able to give me the right size unit and Rental process was smooth and easy

Excellent atencion muy facil me ayudo muy bien robert

Nice clean facility, most units are on ground floor and can be driven up to. Friendly staff.

Holds my items that I want to keep. Super expensive and prices continue to go up. Paying double what I did from 4 years ago.

Robert me ayudó muy bien se porto muy amable

Just rented at this property great customer service Robert was very helpful

Robert has excellent customer service and is very helpful.

Outstanding service! thanks Antonio

The staff was very professional at this location. Robert and Ileana helped me with my account and were really friendly. Highly recommend this location!

They were quick and friendly

I was called into this location due to my unit being locked incorrectly. Antonio was very helpful and made sure that my unit was locked securely. Excellent customer service!

Robert is so friendly安定professionally， moving is so easy， very Satisfied with the service,.

Melissa is really helpful and friendly and the location (between Tustin and Irvine) can't be beat.

Staff is friendly here and the facility is nice. Easy to access with plenty of space for a truck. Had no problems here.

La señorita Oris fue muy amable con nosotros nos mostro el espacio corecto para nosotros! Recomiendo este public storage muy buen servicio al cliente! 😊

Dominic is awesome, I appreciate help and nice location too.

Oris and Kent were very helpful and nice great place

Luis was very helpful getting me into my unit.

I have had my storage in the last 5 years and has always been happy with this site's service. I would like to especially mention JOHN he was and continue to be so helpful, accommodating, and personable. I felt I was not just one of many customers, he took the time in answering all my questions offered me the best customer service one would appreciate. Thank you John for all your help. I would definitely recommend this public storage site to all.

Masuma good service!

Clean property and super simple rental process especially doing the express check in! Luis showed me the unit and we talked about best ways to fit my items to maximize space. Thank you to Luis for that information! Luis is super customer oriented and a pleasure doing business with!

Always a great experience. Luis showed me exactly what I needed and provided awesome customer service. The location is great and very safe. A+

Great customer service and safe location

Vontrell was awesome, he helped me and made sure everything goes smoothly. Would come back again.

I called Tustin location getting some information about pricing young lady Monique she was so helpful answering my questions

So I received a phone call from public storage it was Luis today he left a voice mail I called back and he asked how my move in went and I haven't heard any company do this and actually feel that they really wanted to know. Luis was thee best !!!

I was helped by Luis and he helped me find the unit I needed and showed me various other ones to determine what size would be best for what I was storing. He was also patient and very welcoming I appreciate everything he did for me.

Excellence! Luis customer service is superb! He gave us all the info we needed to make the best decision on our storage needs! Thank you!

Luis had me all good to move in within 10 min! Great customer service and experience.

The service here was awesome! Vontrell and Denee were so nice and funny'! I will definitely recommend this facility to others!

It's all about Denee and Vontrell, cool cats.

Came for some info and Luis was extremely patient eventhou they close at 6 he still showed me 3 units so I can get a better understanding of what space I would need when I do my move next month. Thank you Luis!!

Corey was great and very helpful. Property is always clean. Will recommend to all my friends.

Friendly and helpful

Very nice property, friendly and helpful management! Thank you!

The manager, Corey was very helpful! The lain is excellent and the facility is well maintained. A great experience so far!

Corey was a big help thanks for your help Corey

Corey was fantastic!

best service I have had thus far. we use storage sheds for our business and I couldn't have asked for a better place to take care of our needs.

Have always thought Public Storage is the best storage company around. It is corporately run, but with a home town attitude. They are people like you and I and understand that your needs are their priority. The staff is always friendly and concerned with making sure your stay a welcomed one. I ALWAYS come back to Public Storage. You just can't get better than them. Thanks Corey, and Todd, behind the iron curtain. Public Storage is my go to place for peace-of-mind storage, a no-brainer !!!

Corey was very helpful and efficient in helping me secure a storage unit

Corey gave the best service. Definitely recommend you should come here.

Corey is very honest and helpful!

The property manager was quick and answered all my questions.

Great experience renting a storage unit with Corey.

Great place!!! Corey has it handled!!

Easy. in and out. no fuss. no muss

Great service, great storage!

I love this storage facility. Everyone is super friendly especially Monique. Good business and i doubt they'll ever receive any complaints.

Corey was the m ost efforts in helping me out...company man

My boss has had storage here for years and Corey has been very helpful ever time I come in

Thank you Corey and Jorge for your excellent and personal customer service. You made finding a home for some of my personal items easier!

Friendly service and very professional would rent here again! Corey was very helpful and made my visit all worth it!!!!

Great service by Corey!!

This review is for monique. She helped me with my storage on jeffrey rd. So i referred her to mu friend in tustin. He was so happy i did. She is very helpful and knowledgable. I recommend everybody look for her if your in the area. You will be as happy as me and my buddy!

Thursday afternoon I had a small issue trying to keep the gate open for our container to exit the area and ran into to monique which she therefore helped me keep it open without a problem THANKS for the great service!

I've rented with Public Storage many times before and I've always been very satisfied with the service, property, etc. This time was no different, accept in the quality of care I received from Luis, the on site manager. He took me to the unit I reserved; however, he noticed that there was slight damage in the wall and did not want to rent it to me, so took me to another one. This worked out great because it was nice and close and on the side that I preferred in the first place (out of the sun)! I really appreciate the concern he showed in the slight damage. It shows me that he cares about giving his customers the best!

I dealt with Luis when I rented my unit today. He was extremely helpful and personable. Answered all my questions. A very pleasant experience.☺

Great Storage Facility!!!! From the moment you walk in and speak with the management to the ease of paperwork and the units available, I have to say the experience was fantastic. Luis (the manager) was attentive, friendly and very helpful. I would recommend anyone go this site and ask for Luis if you have any storage needs. Thumbs up! Sean R

Great place , quick and easy ... Thanks Tif

Tif was very helpful. Easy process to find a unit for our needs

Tif did a great job doing this in a fast friendly fashion. Thanks. Tif

Tif made it quick and easy

Very helpful and quickly helped

Luis and Tif accomidated me pass the closing time with smiles on their face (: Great customer service!

Tif your awesome !! Amazing people skills which I would never have got at extra space storage thank you

Tiff was a great!!

Devon was amazing thank you so much it was a wonderful experience!!! She is super Sweet!

I went here today for the first time ever. Very amazing experience. The staff was beyond nice. Got helped by Luis by the way!

John is Amazing