Public Storage Self-Storage Units at 5175 Pacific Hwy, San Diego, CA

Sheila is great. I cane back and she is nice as ever.

Friendly, fast, customer service! This place is great for your storage needs and have very reasonable prices! They worked with me and answered all my questions! Gladly recommend them!

Absoloutely the worstsecurity possible from a storage facility. The facility is secure, and does not appear to be in a high traffic area. yet the crime ate, homeless population and more makes this a STAY AWAY facility. My trailer was broken into within 24 hours of being parked, and they offered ZERO assistance, compassion or responsibility. Security cameras are all off line...

Sheila gave great service and will super funny! Caught a good deal on Labor Day. The unit is secure with two codes!

Just moved back to California and needed a storage...came back to Public Storage again and got a Labor Day Discount even. Melanie was cheerful, fast and helpful. So good to be back in Cali.

They were great! Sheila really helped me out and she was an ease to work with and really helpful!

Sheila and Gisel are amazing and made me smile.

Every time I stop in. Sheila is always great.

Raised my unit $450 which I I initially paid $285 for. This place seems cheap but they will raise the price on you shortly after you sign up. It’s a slow scam.

Sheila was a sweet heart and made my day place was clean and would definitely come here for all my storage needs

Sheila was so great! Such a nice personality and answered all of our silly questions. It’s a family vibe here, and I’m happy to rent a storage unit at this location! You’re in great hands 🙌🏽

Alicia was very helpful and professional great customer service skills

Alicia, was awesome . She was profesdial , kind and courteous very patient . Very through . 5 stars of course

Sheila is so awesome. She is superb at doing her job and she knows what true customer service is. Sheila has helped me out on two occasions when I really needed it. I'm glad you have her on your staff. I'm sure I am not the only one that feels this way. Sheila is wonderful!!

I just experienced my second time renting from this location and it was seamless. The online rental, the arrival and load-in were completely without need for any assistance. I popped into the office to say thank you for making it so great and I believe it was Sheila who was so very gracious and kind. I could have chosen a closer location but the people and the process here make it worth a few extra miles. Highly recommend.

Great customer service Sheila helped me a lot. She was very knowledgeable!

Move in was awesome! All my questions were answered and Sheila was so nice 10/10 would recommend 😊

Melanie and Sheila are the best workers! They are great and very polite. Both of them are very helpful when I need to make a payment or get me my login info. Always answer accordingly and the facilities are great. Low prices, clean, and workers provide great service. Been here for over 6 months now and will continue to store my goods here! Thank you for the great services!

Shelia and Meliane were the best! Saved me so much! Place is always clean and they are very responsive. And of course you can’t beat the location. If I ever need storage again, Public Storage on Pacific Highway will be the first place I go! Thank you!!

I've used this Pacific Hwy Public Storage location twice over the past few years and have been very pleased. Sheila and Melanie always provide good service, on the phone and in person. The prices are fair for San Diego storage, and great for a centrally located storage facility. Access hours (currently 6am-9pm) are also a plus.

Melanie was wonderful!

Sheila was as helpful as anyone I have ever dealt with. She took absolutely total care of me. I would come back just for her customer service.

Sheila is the best manger . She has went above an beyond when dealing with my storage issues. In my business storage units are very important. Glad I picked this place to store . Thankful she is the manager very helpful an knowledgeable

Somebody give Miss Dalaja a raise. Never going to use another storage company again. PUBLIC STORAGE FOR LIFE

Very helpful and kind, will recommend to my friends

Melanie is amazing. She assisted us to rent the space. She is very polite and friendly. She is valuable

Melanie number one gave us the best attention and help and guide us try everything!! Thank you big time

Truly excellent experience. Nice facility and Melanie was especially helpful. 150%

I went In wanting a smaller unit and Shelia was so helpful and cheerful it not only brightened my day up but also made the transition feel very smooth and I felt looked after. A lot of times with these storage places you get some unwanted attitudes from the clerks but she has been awesome to work with also in the past too Thank you to Shelia and what you do for your clients It does make a difference

Melanie did a great job - fast & efficient

Melanie was so very helpful getting me into my storage in a last minute crunch. She was very courteous and polite and I recommend dealing with her for your storage needs.

This public storage has great managment & i couldnt be happier with there service. Ty

Melanie is a great help! Super great dealing with her at the public storage thanks for a great experience. Beware that the rates go up after 4 months.

Melanie one of the two personable charming young ladies who assisted me in my rental where fantastic very knowledgeable about the business of storage what a delightful experience I just wished I needed the boxes she tried to sell me I was already all packed

Awesome staff! Very pleasant and easy to work with, rates are affordable. Highly recommend!

The gate is excellent however the customer service is in a constant state of flux

A great place with friendly staff and get help with moving in and out.

Sheila is the best! So helpful!

Sheila was great got moved in super pleasant

This location is fantastic. It’s a little out of the way but in a good way. The manager Sheila is AMAZING and deserves a raise. She is nice, fair and will work with you, but if you go against the rules, she’s not a push over. I would rent from her and recommend this location because of her to anyone who asks.

Sheila is awesome and I love the convenience of this location. Excited to try the new app.

Sheila was great!

Sheila is awesome!! One of the main reasons I stay here at this location. She is very helpful, always knows the answers to my questions and has fast responses.

I accompanied my bf to rent a storage and sheila was amazing she helped us set up everything and was amazing and very easy to understand.

Warning - DO NOT RENT HERE The entire staff is miserable and awful. They are rude, condescending and unprofessional. The woman who lives on sight must hate her life in order to be that nasty. The younger girl who answers the phone has literally hung up on me rather than help me. How they’re still employed is beyond me. They also had no forgiveness or understanding throughout the pandemic and the unemployment crisis. During my time with them they raised my rent countless times and I finally left after they raised it to nearly $300 for a unit I initially paid $140 for. Even after I had moved out, the rudeness continued when Melanie left me a scathing voicemail stating my lock was still on my unit when in fact, I had moved out and removed my lock the day before. The incompetence runs deep.

Great facilities with helpful staff at a much more reasonable price than other local storage facilities. Extra points for Melanie’s help getting us settled in a pinch.

Melanie was such an amazing help! She made the entire process of moving in and moving out so smooth! Definitely highly recommended! & Ask for Melanie!

Malenie was a great help in making my move out flow smoothly! Thank you!

Ms.Melanie was very helpful and patient with my questions, and assisted my boyfriend to rent the storage unit! THANK YOU!

SHEILI WAS GREAT! SHE WALKED ME THROUGH STORAGE WAS FRIENDLY AND HELPED ME WITH WHAT WOULD HELP ME KEEP MY ITEMS SAFE! THANK YOU

Melanie was wonderfully awesome!

The staff was amazing!!! MELANIE was so helpful! Mikayla answered all the questions we had with patience! Great storage units better staff

Came to rent a storage unit and SHEILA was so helpful and was able to give me all the necessary information and help that I needed. 10/10 service I couldn’t be more appreciative!

No good.

Amazing service, the manager is super helpful and understanding. Highly recommend

Sheila is the best!!!

Melanie was super helpful in renting my space out. Everything is on the first floor which is super convenient.

Absolutely phenomenal customer service!!! Extremely knowledgeable and helpful patient and thorough!! This is the place to go if u want to be assured that your belongings are safe. The onsite manager is on top of the access gates and very aware of her property.... Kudos and great job Sheila.... Upper management she deserves a raise.

Sheila is great and friendly. She has helped saved my business while I needed it most by helping me with a couple of storage units.

Melaine was nice and easy to work with.

I went to rent a storage and Melanie helped me and she was awesone!!!

My unit got broken into and they were no help at all. Charged me for the month even though I had to get everything out….SDPD wouldn’t show up to take report…. They wouldn’t help. Terrible area too… UPDATE: The District Manager called and explained their situation and refunded my last month. I know it is not their fault. I think I need to take my complaint over to the SDPD. But, their hands are pretty much tied too. It is frustrating when criminals seem to rule. :(

I only checked into this place as I was looking for a unit so my rating is very flexible it was quite a bit higher on the price is why I didn't choose this place .However it had a great location and an automatic gate that can be accessed threw your phone that I thought was really neat.

Dulce was so sweet and helpfulp, and underswtanding.

Dulce and Melanie are wonderful great move in experience with new storage and love the app

Sheila is soooo wonderful!! Seriously, She is the reason I keep a 10x30 unit here. The whole staff is polite and nice. But Sheila is an Angel, she helped me get into my unit when I was in a crunch. Public Storage might want to give that woman a raise on the basis of her professionalism and he customer service .

Melanie was such a delight and very helpful. I would definitely recommend to anyone.

I had a great first experience here with Manager Dulce. She was very kind, patient, and efficient. She took the time to explain everything from start to finish. Much appreciated!

Staff was easy, fast, and efficient. I made a great choice with this storage facility.

Sheila was very helpful.

I don't normally leave reviews but Dulce was very accommodating I left my unit unlocked and she went above and beyond to ensure my property was safe 5 stars

Very clean place very well run. I think the staff is excellent. Everyone there has been very professional helpful and always with a smile. Awesome storage place the ladies are super great

Sheila was amazing, so helpful and kind. Great service

Melanie was extremely helpful she took care me of right away and it was really easy for me as first time customer!

Sheila was so helpful and so friendly! Got us all squared away in our new storage space.

Shella and Melanie are real nice ladies

I showed up to rent my unit at the last minute before closing. ALESHA was nice enough to get my unit rental processed quick and I even had a problem with my unit's door latch so she moved me to another one. 5 out of 5 stars customer service. Thanks!

Shelia in the office was very friendly and helpful! Cheapest but also most secure storage we could find close to Ocean Beach and we feel confident about leaving our items here. Rates jumped from $117 to $152 in one month which seems pretty extreme to me, but I'm sure other storage places are also raising their rates so I'm not going to ding them too much for it.

Melanie has been extremely helpful with check-in! Seamless process.

Melanie checked us in and was very friendly!

Melanie helped me so much

Very helpful and positive Sheila and Melanie fabulous ladies great place to store app is great beautiful drive up

Melanie was very helpful. She was outside cleaning but stopped so I could come in and pay my bill. She went above and beyond and made my day a good one. Thank you.

Great customer service by Melanie! Very helpful! Thank you

Sheila has a great personality always goes above and beyond to help! Will rent here again when I need it and will recommend it to my friends/family.

I came here today for a storage unit. 1/10/2022 at 11:20am shella or whoever it was working treated me so poorly. I showed up and she ignored me from the gate and then I finally managed to get inside , may I remind you I already paid online for my unit I just needed her to verify my ID and grant me my access code like it says online to. She didn't want to do her job . I'm 38 weeks pregnant and from woman to woman she didn't care, she was extremely mean to me and made fun of me for being pregnant and needing a storage space. She then told me I needed to have their specific lock yet online it says "don't need our lock? Don't worry we will cheerfully refund you for the lock upon arrival" so idk what that was about. She then covered her name tag and told me she owned public storage and was refusing to rent to me. I'm not kidding when I say from the moment I walked up she was angry and mean because she had to actually help someone. I NEVER complain or do this but she made me cry and made me very upset. I have now already paid and had my move in date set for today janurary 10th 2020 and now I'm unable to move into the storage unit and she wouldn't let me. This customer service has to be THE WORST IVE EVER EVER EVER HAD anywhere in my entire life. I mean anywhere. Even random places with no obligation to help me have given me better service. I am extremely upset and will be contacting my lawyer for harassment and discrimination. She did not want to help me and made it very clear my pregnancy and age had to do with it. I am very disappointed in this location and the service I received. She also gave me a number to call someone named DAVID. Well David if you exist and really are a district manager then this lady needs to be removed from your work team. Very very mean lady.

Wow the experience was great the lady shiela was riding round on a golf cart greeting customers with it's my lunch do you have an appointment. She was extremely pleasent about the appointment we had been texted she was waiting for our arrival . Sheila said she had so much authority over this facility that she chooses who can rent here or not ... She also pointed to my wife that it' she's 38 weeks pregnant she shouldn't need a storage and have it figured out claiming she was an expert on financial stability and pregnancy and defacing pregnant women was in the public storage agenda and intentions. She deserves multiple paid lunches as we noticed she must not have breaks cause the point of her being hungry was very alerting and abruptly brought up as she denied service and access to our paid unit because we didn't buy a lock from public storage yet . Sheila said that we have to have a special lock from the location she's at cause the other public storage locations locks are not approved shiela deserve to have a raise and be pardoned for all her offenses to paying customers

Great service. Melanie was awesome!!

Melanie and Sheila were very helpful with the rental process, it was very quick and easy. They explained everything to me and made sure I understood the terms and rental process.

Sheila was very nice and helpful, great customer service and a good storage unit !

I was unprepared, got a 10x10, moved into a 10x20 and finally needed the 10x30. Melanie helped me get situated through multiple locations. She made the moving experience easier. Thank you!

Melanie was nice and very helpful. Two thumbs up!

Melanie, is awesome. She is always a delight and helpful. She is reason we stay a Public Storage.

Melanie has been an outstanding help, very punctual and shows much initiative.

Sheila and Melanie are top notch and provided me with great service and got me exactly what I needed! I will continue to do business here for a long time

Melanie was very nice and very helpful.

Melanie did a wonderful job and had me in and out quickly and professionally.

Melanie and Sheila were so kind and helpful for the two years I was in here absolutely no problems !! Thank you!

First of all Melanie and Sheila are wonderful. I've had a unit here for the last year, and I LOVE IT HERE !!! I feel safe, they always have the place very maintained, and the staff is great. I just upgraded and got a bigger unit today.Great customer service and a great place to keep your belongings safe. Plus I love when I go to open gate I can use my phone.

Melanie was very helpful, got me set up directly

Melanie was very helpful. Highly recommend this storage facility

Melanie was very nice and helpful.

Melanie was very helpful and got me the best deal she could which was the best deal in town thank you Melanie

Melanie muy buen servicio y amable excelente

Melanie was super helpful and made the process very easy! Very easy to chat with.

Melanie was very helpful and saw her cleaning

Great assistance by Melanie. Very helpful and clean place.

Melanie did a wonderful job helping us get into a unit! Thanks so much Melanie!

Melanie was great help with my transaction everything was smooth and easy.

Melanie was extremely helpful! She is a super friendly and made sure I was in and out very quickly!

Thank you Public Storage. Melanie was really helpful and kind. She guided me through the process of leaving our store unit. She was very efficient. I enjoyed her help and presence.

This place is very Convenient, clean, priced well and easily accessible. I did have a bad experience with customer service at first but second time around Nicole and Chris were absolutely fantastic helping me with my needs. I am very grateful for them and I hope to deal with them in the future. I highly recommend this place.Thanks guys!

Melanie was super helpful!

Melanie was super helpful and informative! Seamless move in, great location.

I've interacted with Melanie several times and she's a delight. Much more hospitable than others I've dealt with at other locations in los angeles over the last 10 years of doing business with the company.

Melanie is the best! Thanks so much

I was taking a friend to pick up his belongings I think their situation there and their rules are extremely strict they did not give him any time to explain the situation or even believe him when he was telling the truth of what was really going on and the fact that they asked him to leave the day after he got in there's nobody on the premises to help you out there was nobody to help you get in and out of the gate other than that it was it was clean and done well lit what you have to drive through to get there is sad

Melanie was great help and I had no problems renting a storage unit here. Very welcoming and friendly. I highly recommend this public storage.

Great help from melanie. Fast easy and convenient. Thank you public storage

Melanie is very patient and informative and good customers service skills

Natasha has a great welcoming personality and is a true pro. Great location and clean

Good personal storage place the hours are not the greatest but nonetheless if you want your place secure it's a good place to go

I will never store my things or recommend this place to anyone as long as Sheila is in charge. She is the most disrespectful and rudest person I have ever encountered. She lies and makes up things as she goes. She is one miserable and nasty person. She acted like it was a huge inconvenience for her to accept my storage payment in person. She even asked a new customer in front of me to give her a 5 star rating on the web, which I thought was pretty desperate. If you want to be spied on and harassed all the time, then this is the place for you. Otherwise, DO NOT RENT FROM THEM!!!!

Arrived to a unit that I was supposed to be rented. I went to the unit and the door was broken, it had previously tried to be broken into, the panel of the door was falling off giving access to the unit and It was dirty and filled with bugs. I went to the front dusk to say I no longer wanted the unit. I was told I couldn’t receive a refund and they would move my unit. However, I did not want to move units because their was homeless people living out of spaces and the street in front of the units was filled with people living in their cars and using drugs. The front desk was rude and seemed insulted I didn’t want the unit , I politely explained I wasn’t comfortable after the experience. No solution was given to me except I wouldn’t receive my money back and being pressured to take another unit. I even asked if the other unit would be the same and I wasn’t comfortable with the conditions and was told “Yes, probably “ it would be the same. Terrible experience and terrible conditions to leave your belongings.

Ana was very professional and helpful when I came in to get my storage unit. The process was quick and everything was explained to me in great detail. Thanks Ana!

I had quite the week moving out of my house and April made that process so much easier by tremendously helping me and my roommates figure out a storage unit situation and guiding us through the whole process of renting a storage unit as well as demonstrating immense patience with my group. April set a prime example of what great customer service truly looks like.

Great place i rent here great poepls great place cant go wrong.

Older ladies are horrible with a lack of any customer service. Younger ladies are more acceptable with signs of some personality. They get the 1 star.

Melanie rocked and was super helpful!

Melanie is nice she cleaned my hall very intntive

Jake provided me with the most outstanding customer service! He was patient, thoughtful and very knowledgeable about what would best suit my storage needs. A place is just a place, it is the people who run the space that make all the difference. Because of Jake I felt very confident about my decision, especially with a the stress of moving. Jake made the entire process effortless, thank you!

Very kind and friendly. Very helpful.

This place is great! Karla and Gesselle were amazing and so friendly, definitely a great experience.

Great service! Angela helped me out quickly and courteously. Good experience overall

Angela was very professional and knowledgeable of the business. All of our questions were answered.

Angela is the best. She helped arrange a unit for our vehicle that was stuck in limbo... called her boss and made it happen for us. Couldn’t be more satisfied!!

The staff was great. Angela was always very friendly. Great them well, and they will do the same

Great option for your storage needs. The lady Angela at the front office seems to go the extra mile to make sure this process is easy. The facility is clean and well maintained too.

Angela was very kind and helpful! Would definitely recommend this place for storage!

Great customer service. Ms. Karla was a great help with getting my into my unit as quickly and efficiently as possible. Wonderful place to store your personal things.

Karla was excellent in helping me acquire my storage unit. I definitely recommend going to this one.

Very easy access from the highway. You will need to enter your code to open the gate to get in and out. The best part of all is, all units are street level, so if you have a lot of heavy items, you don't have to worry about carrying them up stairs or using a elevator. Have not interacted with the staff other than sending them an email to which they responded to quickly. The whole setup process, I was able to do online with was great. The only things that "bothered" me first, was the issue of you having to buy their lock for your unit. It is a weird cylinder lock, so unless you have rented from them before, you will have to buy it from them. Okay, I get that, but to charge $20 is a complete rip off. Second, the insurance, which again unless you can show proof of your own policy that will cover off site storage you also have to buy. $11 for $3000 of coverage, again a rip off.

Gesselle was an awesome help ! She made everything so easy and smooth! Friendly personality and they are following covid procedures so i felt Really safe . She answered all questions i had And got me in my storage in less than 20 mins.

I recently signed up and had excellent customer service. I lost my information card at one point and they were very helpful in sorting me out. Overall the location is accessible off the 5 freeway and the hours work well. I would recommend. Price is right too

Angela is awesome and needs a raise, timing is unmatched I had a storage unit before the sun made my car hit she was so fast love this place and recommend it to everyone in the SD area✌🏽

Angela in the front office was incredible! Highly recommend this site to anyone looking for a storage unit!

Angela is the best! She helped me out and answered all my questions. Solid customer service.

Easy and friendly! Angela and Sheila are great to work with.

Great service, easy and pandemic safe

Very helpful great customer service. Sheila was awesome.

Great rates and great help. Angela is very efficient!

Sheila has been very helpful & responsive over the past several years. Whether it was providing the unit access code (again☺️), replacing light bulbs or assisting with payments, she has always been kind and professional. Thank you!

Amazing experience with Sheila today! She helped me get everything I needed and made it very easy and quick.

My friend has several units there and said it's the only storage he will use. I guess that's why he has 2 for himself and 1 for his girlfriend.

I'd just like to say how much I appreciate the manager at this location, Sheila ! She is always so very kind, sweet, and professional. I highly reccomend this location and she plays a big role. Thank you Public Storage !

Would not recommend this location! For the bigger part of my rent with them I couldn't get a lamp bulb changed, that tells you about their costumer service. Plus they rarely answer their phone, so it's hard to get hold of someone. At my cancellation they've charged me another month fee, after talking to their district manager got his - go and f* yourself typo answer, decided to leave up to Google review to evaluate their service. They suck!

Easy check in, thanks for the help!

Great experience. Sheila was very easy to work with, and made great conversation. Made the move in process a breeze. Especially during a pandemic. O

Do not rent here. It is nearly impossible for me to spend more than 5 minutes at the unit I rented without being harassed by the property manager or one of the employees over something senseless. The manager is clearly on a power trip and good at oversharing. Expect the local transients to jump the fences and live in the hallways near your unit. You can see the damaged fences and barbed wire around the perimeter. Also, most of the reviews are coerced or outright fake.

Very friendly and helpful staff! Sheila Is awesome :)

Yuette has excellent customer service!!

Sheila provides very friendly and great customer service!

Sheila was such a great help! Just got back from deployment with a big worry. And she set me straight. Loved the customer service and hospitality. Very professional and well managed place 5 STARS!!! 😃😃

Since moving from Northern California, It was hard to find a place to store my belongings but Sheila was polite and made me feel comfortable storing at this location.

Communicated a reservation with both regional correspondent as well as local management. Went over all charges with the regional rep and upon arriving I was told that neither of the two locks, be it pad lock or discus lock which I brought would suffice. I had to purchase a cylinder lock on the spot for $20. Straight up predatory racketeering practices. Perhaps consider disclosing such info to your customers before they drive 15 miles to get on location with a full Uhaul. Abysmal experience.

Great service from Angela! Got everything we needed done with short notice.

Angela was very helpful and efficient!

I've rented here for years and everyone in the office is always polite and respectful. The manager, Sheila, has always been helpful with any questions I have with a smile on her face. Would recommend storing here to family and friends.

Excellent service...friendly and informative. Shelia helped find the most suitable unit and the whole process took under 10min. Thank you

Awesome and very helpful

Angela was very helpful in getting my unit all squared away. She was very professional and friendly!

Sheila is literally the rudest person I have *ever* met. She harasses individuals, accuses them of things they havent done, calls and berates them. It is truly unacceptable DO NOT RENT HERE IF YOU VALUE YOUR AUTONOMY AND BELONGINGS.

Great service. Angela was kind and professional.

Great service unit was clean and good for what I needed

First time customer, Sheila was informative and provided excellent customer service.

Easy experience, Angela was great! Very professional

Angela was very helpful and made this process easy. Great experience

Angela was a great help.

Roberto helped my friend and i get a storage and he was very informative and helpful. I will be sending anyone i know in need of a storage to this facility for sure

Sheila and Karla were very helpful. Thank you

Ana was super friendly and helped me get the exact storage space I needed. She went through everything very thoroughly to make sure I understood and was patient when payment wasn’t going through.

Angela was quick and helpful. Satisfied and out in time for lunch!

Angela and Cheryl are 👍 great! Very helpful...easy non-stressful experience.

Melanie was awesome! Space was clean, secure and convenient! Make public storage your go to place for all of your storage needs!

Sheila was super helpful and information. The best customer service at storage facility.

Sheila was great and helped us get checked in easily to our unit!

Sheila is great!. Excellent customer service. In and out with a breeze. Great location.

Angela made this process smooth and quick! Thanks

Quick and easy to get started!

Wouldn't use this place if it was free. Discrinatory practices and the people with the exception of one employee treat some better than others. Not the place for me because I've seen them in action

Sheila was awesome. She was ahead of the curve answering every question before it was even asked. A professional and a pleasure to work with

Just signed up today! Thank you, Angela!

Sheila provides great service! Thanks!

Great service from Alexis and Sheila!!!!

Ana always helps me when I come in every time. They’re probably the best public storage team I’ve dealt with. They always remind me when I’m late and aren’t pushy about it. Thank you for everything and keep it up.

Sheila was a tremendous help and I appreciate her service!

Sheila was very sweet. Helped with an easy move in. Will recommend to friends and family.

Sheila was very informative and made my sign up process quick and efficient. Happy to have found this location!

Great customer service, stayed open late to accommodate me. Thanks Sheila!!

Great service and friendly atmosphere! Sheila is amazing!

Alexis and Sheila were wonderful and helpful.

Angela was very nice. Explained all the details efficiently and even rescheduled my appointment with no fuss. Units seem nicely secured and it also seems well monitored. Thanks for the quick check in 😊

Sheila is awesome , including her whole team Direct and knows her business!

Sheila help me switch units. Fast and efficient, appreciate the great service at this location.

Shelia was awesome!

Staff are great especially Sheila she rocks always helpful

Did a great job with assisting today

Sheila and Angela were great. Helped get me moved in quickly and for a great rate.

Angela was extremely helpful and informative. Check in process was simple and fast. Couldn't ask for a better storage place

Very friendly, kind, and efficient

Angela was great. Quick in and out registration

Sheila was great and helped me find the perfect unit!

Terrific customer service!! Great location.

Very convenient place to store anything for long periods of time. Had a unit for 4 years and everything was perfect.

Coustomer service was great!! Sheila and Alexis was always helpful when’s I need something , highly recommend to rent a unit in this location.

Awesome place! Angela and Sheila were very friendly and took care of us. We were promptly taken care of and showed different size units until we found what we needed. Our questions were answered and we will definitely refer people here for their storage needs.

Great location and Angela was very helpful

Angela is the best!

Angela has been a great help to me on more then one occasion. Its clean, safe and always someone there if you have any questions if during business hours. Thanks! Kristen

Awesome rental with Angela!! Knowledgeable, courteous, & FAST!! THANKS!!

Angela made it painless thank you

Ana @ Public Storage is amazing!! Clean, safe, convenient and friendly.

Cheap and affordable drive up unit. Angela was very nice and extremely helpful. Great service and quick and efficient.

Angela was helpful and got us checked in quickly!

Super friendly staff and clean place, first time getting an unit here and was in and out in 20 minutes. Thank you, Angela!

I would love to share with you guys some nice words about Angela. She was really helpful, everything was easy to understand and she did it fast. I really appreciate her help and I hope that you gonna hare more people like that :)

the staff at this public storage "Amanda and Ana" were fantastic quick to help and efficient.

Be aware that they charge you $20.00 for a special lock for the storage unit. This was not disclosed when I made the reservation. If it wasn’t for Angela and her excellent customer service and patience with me I wound not have gone through with renting the unit.

Helpful staff

Sheila is fantastic! Very helpful and patient. Best storage experience I have had so far (and that’s a lot). Would def recommend.

Angela was amazing! Very helpful and efficient! Best customer experience in town!

They always take care of me!!

While onsite I received professional service from Anna the facility was clean their service was brief and to the point. Anna was able to answer all my questions and concerns with no hassle. One of the best self storage centers in San Diego and I highly recommend this site.

Don't like the people that work there almost never . the only good thing they have going is first month free.

Anna was very helpful with the process of booking my storage unit. Great customer service! Very pleased.

Ana was great! She was very helpful and was awesome on time management!

Ana and the whole staff Here was incredibly helpful and friendly. Thanks ladies! ☺️

Sheila was so helpful getting everything set up!

Great customer service.

Sheila - Good customer service - very informative , made it is to get our storage - friendly

Amazing service. Thank you sheila for making our rental smooth & easy!!

Sheila was amazing!! She helped me find the perfect storage and she was so nice and helpful!!

Brandon was magnificent as he was very concerned that all my questions were answered to my satisfaction, and it was extremely comforting to know that the facility I was storing my possessions in was so well run. This personal touch just made all the difference. C

Brandon was awesome.

Brandon was the best!

Chris is great

Very quick and easy, helpful and convenient, Sheila was super helpful and friendly. I appreciate her help.

Sheila was great help today ! I appreciate the support on helping me find a storage . Thank you

Great experience friendly staff Sheila went above and beyond to help me out and picking the correct storage that I needed I will be referring them to other people

The staff Chris gave a good help to get unit started easy and friendly. Thanks.

Cris was very helpful and knew right what I needed. Thanks Cris. Keep up the good work.

April was AWESOME!!!

Awesome location near a Highway Patrol Station gives a sense of security. Natural light from hallway as well as artificial light in unit. You don't realize what you are missing out on until exposed to it.

Easy move in and the unit is clean and a good size. Cheaper then the competition, which is why I recently switched to Public.

Warning! Warning! Do not store your valuables at this place. Our unit was broken into recently , after we complained about our wall having a gap in it. They promise to fix it l, and not rent the unit out. They rented the unit and 5k of tools were taken through the loose panel, accessed by the new tenant. This place does not care about thefts, they dont care about their security. I have a lawyer involved now.

Sheila was so friendly and helpful, would recommend this location to anyone! Safe and secure at a great cost!

Sheila and Melina have the best customer service possible! There is multiple storage units around the area but the pacific highway location has the best employees and service! They hook it up

Melina was very helpful and nice. Recommend for college students who need to store their items over summer break!

Ms. Sheila was amazing. I didn’t have a time slot set up but she was able to quickly assist me with my reservation. Thank you for helping!

Should be 10 stars!!Sheila was the best. She made the renting process smooth and easy. If you need a storage unit give her a call. She’ll take great care of you!!!

Melina is awesome!! Such great service!! Would recommend this place to anyone!

Melina was great and very helpful, even in the rain. Thanks again 🙂

Good service, answered all my questions, thanks to shiela

Great service, convenient storage, reasonable rate!

April was very kind, speedy (and patient!) in helping me with the rental process. I had very little time and she was thorough in explaining the contract and helped me on my way! Thank you for being awesome!

First time using a storage unit and the whole process was so quick n easy. Brandon was kind n very helpful, helped me get set up with great rates. Highly recommend!

Maria was a great help in moving out of the complex. Very nice people

I saw the $1 promotion on their website and followed the easy prompts to get my quote. A day later I received a call from the public storage location at pacific highway to set up an appointment. I arrived at the public storage location and Shiela was a rock star! She was super kind and informative and walked me through the guidelines, property, and fees very promptly. This is my first time using a storage unit and it was so seamless and easy, 5/5 will recommend!

Melina was amazing and paid attention to detail. My best experience with storage ever!

Great customer service from Sheila! She was very friendly and able to troubleshoot common problems while giving me the tour of my storage unit. I am so glad that I chose Public Storage.

I had a pleasant experience during my check in process and was provided with pertinent information regarding my rental and the facilities.

Sheila was very polite and informative, she walked me through everything thoroughly. Glad she was patient that I walked in 10 min to close :) Thanks!

The staff (especially Melina) are all super helpful! Love the all first floor units that easy to move stuff into.

Rented storage here before and its the go to place for storage. Known Sheila for long time and she's cool. Also she's a great golf cart operator. Come here for clean storage facility.

Such a smooth and easy sign up process! Sheila helped me figure out which size unit was the best for my items and gave me tips on the best way to pack my things to be stored.

Great customer service and really cheap prices

Some of nicess people good customer sevise. Sheila & melia was amazing

Great help ! Sheila was helpful and great to work with. Go my unit quickly

Sheila was very helpful, accommodating, and pleasant to talk to you. Great employee!

Sheila helped me out with all my storage needs. She helped me make sure I got the right size to fit all my storage items and walked me through the set up process. She also gave my great tips on how to maximize ceiling height in my particular unit. Thank you for making this process quick and easy!

I have been using this storage facility for a long time now and I have never had any issues, till recently. I used to store my sail boat here, unfortunately they do not have any parking spaces available anymore. The roads are pretty beat up in the back and my light fixture stopped working recently(I tried multiple new light bulbs and nothing). I went to the main office to report that my light fixture needs to be repaired and they told me that they wont repair. The office told me that I cant repair it and to just get a battery light. For how much we all pay, it shouldnt be a problem for them to repair a simple light fixture.

Horrible, Consumer beware! They are deceiving the raise rates every six months, they lie about doing so, and then once you’re in there they raise the rates soon after, also about 20 minutes late leaving one night they already locked the gate the code did not work I was like on the property and there was no emergency number as they stay in their advertisements, there was no on-site manager like they say there is, there is no one to Reach I called everywhere and was stuck overnight and they never contacted me even though I emailed corporate and concerned about other people if someone did not get the proper medications and needed them they would’ve been fatalBlocking someone on the property overnight without checking the premises first, is negligent and unprofessional and unsafe. Do not use this place especially if you are disabled or elderly or anything like that they do not check the premises they lock up there’s no security and you will be stuck overnight as I was. Use any other place

Clean place. Great management

Shelia was the best! Worked with me to find the right space and was very friendly. I would recommend this business!

Good staff! Fast service! Feel that my belongings are safe!

Hard to get into. Cannot drive up to key pad. Dirt gets into units more than any units I have ever rented. I'm moving out because of this.

Extremely helpful.

Sheila was very helpful. We love the convenience of the facility. It is very safe and secure. We highly recommend.

I had a problem with the security of my belongings, the lock was tampered with. My hinges were coming off the wall. They would not work with me who "THE RESIDENT PROPERTY MANAGER "!!!!!!!!!!! Was more worry about her bonus.,Then me. If i move into another unit at the same location i would loose me special 1 dollar move in and would need to pay full price, because of thier lack of maintenance. THE LACK OF THEM TREATING THIER CUSTOMERS LIKE CUSTOMERS AND NOT DOG DO DO. PLEASE BEWARE. NO ONE LIKES BEING TREATED LIKE DODO! Do you?

Had a great experience moving in! In and out in under 15 mins. I know my storage is safe in their hands.

A big thank you to Sheila .She took the time to answer all my questions and to walk me through their process .Overall the best experience I had. Other facilities where not as friendly and did not take their time to answer my questions or address any concerns .

Sheila is very helpful and super friendly, I am super happy I chose this facility to do business with. Great company! I definitely would recommend this to anyone!

Shiela and Brandon were awesome! True professionals!

Highly recommend Public Storage on Pacific Highway. It’s in a convenient location & simple to navigate. Brandon was incredibly friendly & efficient with the storage unit application process. I checked in, viewed my new unit, received all the necessary information/logistics, paid & checked out—all in just under 30 minutes! The best part was purchasing a new lock & noticing that the number on the keys coincidentally matched the unit number!

David, Brandon and Sheila could not be better ambassadors for the Public Storage Organization. They have gone above and beyond to meet my needs. Thank you again! Mark

Manager Sheila ROCKS! I’ve been at the Pacific Highway location for 9 years- and changed storage units there several times. She and her staff there have always been professional, friendly and gone the “extra mile” to accommodate my changing storage needs. I recommend this Public Storage to my friends.

AWESOME SERVICE DROM BRANDON AND SHEILA!!

Quick friendly service from Brandon- easiest part of my move so far

Brandon was very helpful and nice person explained every details about the storage thank you again.

Brandon was very informative and accommodating to my needs. Great CS representative to have, thanks Brandon!

Great experience. Nice and helpful staff. Brandon is cool and Sheila rocks, helped me book a 5x10. It was easy, moved all my stuff in the same afternoon.

The facility is great. Love the hours and the onsite manager Sheila is fantastic she has a great attitude . Plan on staying here for awhile.

TOP NOTCH Storage Facility. Beautifully managed and reasonably priced. David and Sheila are absolutely AWESOME! 5 stars ALL THE WAY

David was very quick and helpful in getting me set up. Older facility but super easy first floor access to your room.

Easy location

I wish I could give no stars, the manager Sheila is just the rudest, laziest woman I have ever met. When I first came to rent a spot, David who is great, helped me out, from the moment I walked in she did not even say anything to me, but kept telling David how hungry she was, how she was waiting for her food she had ordered... This was all without regards for me as a customer, she kept interrupting the person who was actually doing work. She had been rude to me on the phone previous to that and today when the gate was not working instead of doing something, all she did was come out with attitude to yell at me. Horrible manager who should not be working there at all. There are a lot more details to the story, but the bottom line is to rent elsewhere until they have a different manager. David on the other hand is extremely pleasant and hard worker. He should be promoted and Sheila should be fired! I called corporate and I am still waiting to hear back from David Khadija, the senior district manager...

Friendly and knowledgeable staff.

Shelia and Dave are absolute money! They made my horrible life less horrible which is obviously awesome. They answered my questions and we're clear and conscise. I recommend Public Storage to everyone!!

Sheila and David were a great help in getting my storage sorted. This is a very nice facility that's open till 9!

Best classic storage place Brandon and David are the coolest guys in storage, they are helpful funny and down to earth. They explained the entire process and where easy and fun to talk to. This storage place was a really good find and I love that it’s one story, huge bonus.

Excellent customer service and fast and easy process with Sheila

Sheila was so much help....i really appreciate her attention to detail and the fact that she really cared. Great job 👍

Had a wonderful experience with the staff at this location. Jazmin helped me during my arrival and departure. Everything was as expected with no issues!

Had to keep stuff here for college and it was convenient and not too costly

I used this Public Storage to store my items for almost two years and never had a problem. The facility was always well taken care of. The staff have always been courteous. I would use them again in the future if needed.

Jazmin made the rental super easy and smooth thank youu!! Property is well maintained and taken care of easy to find.

After using this place I realize what a poor decision

Quick registration, got storage unit within 20 minutes. Thank you Sheila and Kyrie!

I have a unit and needed a second one for my mom to use for her things. Great customer service! The manager, Sheila, was kind and gave us the best deal available, same day! These units have high ceilings and concrete floors. Easy to move small furniture into.

Had my motorcycle stolen by renters who thought I would pay their rent.....the employees witnessed said because my motorcycle was parked right outside said and they had to push it right past the Office....a cop pulled over one day and said the Police stole it so do not bother to call the Police!!!!

So happy with the awesome service! Sheila has been exceptional and helped get my belongings in a safe secure storage space! Thank you!

This is my second time renting a unit from this facility. Shelia helped me both times and was super helpful getting me the perfect unit at a good price. Comfortable, safe environment - highly recommend this facility.

I need a 10 x 20 storage how much per month?

Ok

Eavier really help me out, Usually storage facilities have sub-par service but the people here go out there way to give cheerful service, patient and understanding is a rare thing these days much appreciated

I work long hours at work during their office hours and have not been able to use my code to access my unit for some reason. I nicely asked if I can have a discount for my next month and they quickly shot it down. Customer service gets a 1/5 stars. I also left a leather coat in my unit (my fault) and it was ruined upon arrival.

Very great and genuine service. Had the pleasure of being helped by Ana who was very kind and professional! I highly recomend this Public Storage location

Great customer service, Sheila was very helpful. Happy to store my stuff here for the summer

Great experience!!! Sheila was so helpful and made my move so much easier. I will definitely recommend friends and family!

Great location really nice people in the office. Both Xavier and Sheila acknowledged me when I walked into the office for an appointment and both were busy writing another persons contract. They showed me the facility and the unit I was scheduled to see with friendly enthusiasm. Once back to the office Xavier then efficiently and effectively communicated every item they could should and could have been communicated and answered questions I had about various things. When contracts are communicated in this manner the contract/application process is seamless and that is exactly my experience at this location. Oh yeh, they even up-sold me to a larger unit. Can't get better then that right???!!! HAPPY MIKE

Great! out of the way storage place

Sheila is amazing and helped us get the perfect unit. Super friendly and did a great job of making us and our stuff feel safe and sound. THANK YOU!!