I had an excellent experience with Heather at Public Storage! She was incredibly helpful, friendly, and professional. She made the whole process smooth and stress-free. It’s clear she cares about her customers and goes the extra mile to ensure everything is handled perfectly. Highly recommend working with Heather!
Heather is the best! Smooth and quick rental process!!
Heather was great . Really helpful and nice . Definitely a people person . Will recommend for my friends .
I recently leased a storage unit at the Sherman St., San Diego location. The young woman who help me get set up was fantastic. in addition to being very pleasant, she took a lot of time to explain everything, including the Public Storage app, how the insurance program works and how to get in and out of the facility .
As things worked out I ended up not using the storage facility. But yet again this manager facilitated the closing out of the rental with excellence.
if I have any storage again, I will be sure to patronize this facility
I’ve been using Public Storage at this location for years. Heather is absolutely incredible! Always friendly, helpful and available for questions.
We went here on a Wednesday a clean facility with a great atmosphere. There staff member June was supportive with all my concerns and questions. She was extremely helpful and professional throughout the entire process. Energetic with a smile. The experience was absolutely amazing!
This was the easiest move in and move out I have experienced. Joe was extremely resourceful and courteous upon my move out. The facility was clean and updated with easy entrance and exit.
Unit was broken into and robbed clean and empty, facility called to tell me lock was broken but they’ve provided no help otherwise. A security disaster here, I’d recommend looking elsewhere because nothing about this experience has been safe for my belongings that are now all gone. They don’t have cameras that work and provided no help to police.
Heather is always such a huge help - both over the phone and in person. She helped help me move from one unit to another seemlessly. She has been great to work with!
Thank you Joe for outstanding service.
Hi my name is Ricardo i am greatful with Heather which was very helpful responsive with my storage needs....
Thank you Heather.......
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Excellent Customer service from Employee Heather. She made the process of getting my Storage very smooth. Nice location and nice affordable prices. Definitely would recommend this place to anyone who needs a storage unit.
I highly recommend this storage facility. Heather is extremely accommodating, goes above & beyond to help you in any way she can! It was such a pleasure dealing with her making this a pleasant experience. Thanks so Much!!
Morena storage is clean and organized. Sarah was extremely helpful and accommodating with my move in.
Needed a storage unit for a month. The renting process was simple and they were very accommodating when I needed to change sizes after I had already booked. The facility is clean and easy to access with a locked keypad. Only con is that some elevators were not working so when moving in/out it was a far walk with all your belongings.
I recently needed to rent a storage place, my first time ever. So happy Public Storage on Sherman St was available. It’s very clean. The 2nd floor where my storage unit was located had good energy. I felt comfortable temporarily storing my belongs there. The staff was always very friendly and helpful. I always found a flat dolly to move my items from the storage unit to my car. The restroom was always clean. I’m thankful Public Storage takes pride in offering a clean place to store items. I highly recommend using the Sherman St location.
Good Customer Service, good location to store items before deployment!
Very easy very good service 👌🏾👍🏾
The staff is great! They’ve been extremely helpful and supportive.
Love the staff, super helpful. Place is always clean. I recommend this place
Very friendly location, easy digital access with the App! Mrs. Heather is very knowledgeable, and great at what she does! This is the best storage facility in San Diego!
Heather and staff are 1st class and extremely helpful 👍
The staff here at public storage at 984.Sherman street are extremely attentive.The whole facility is a great place to store your valuables and know that theyre safe.They're always there to help you.Especially the people who have the staff numbers who have worked for twenty plus years or more to amazing how good they are
Joe at public storage on Sherman St. Was very helpful, efficient and knowledgeable. Thank you for helping me with everything today 🙂
Terrible people. They live there and steal from the customers at night. Dogs running wild all the time. Than they think they own the block. Don't risk it too many other storage facilities available to that that chance.
Visited Public Storage on Sherman Street today. Joe at the front was very very helpful very professional, kind, genuine, authentic, and a great employee. He would be wonderful anywhere. I recommend anyone to come to the storage and specifically asked for his help with your services needed.
Also to corporate, I definitely think that Joe deserves a raise for his expertise and excellent customer service. He should be managing all of the stores and bumped up to possibly working under CEO.
Thank you for your time and consideration.
Sincerely,
Laura Lisa
Joe was extremely helpful and well spoken and helped me locate the perfect unit for the best price. I highly recommend speaking to this man for any, and all storage needs.
They will pro-rate your first month for move-in but will not pro-rate your last month for move-out! I did everything I could to move out before the 1st, but could not get the vehicle until the morning of the 2nd. They would not work with me and still charged the full month amount of $253. Then they ended my lease on the 2nd anyway! I had to call back to make sure my lease stayed active and my parking spot open for my use until the end of the month! Why would I work with them and let them double rent my space if they won't work with me?!?! Be careful, these guys are shady and borderline unethical.
Also, read the 5 star reviews carefully and be aware of potential fakes to skew the rating average in their favor.
Very nice customer service and easy to understand
Customer service is outstanding I was completely satisfied with the service and I just think it's a great place to place your storage.
When searching for a unit, I was guided smoothly through... great experience. Heather who works at the Sherman location is awesome!
Very easy and convenient to rent from. All done online. No need to talk to anyone. Automated access and move in experience.
I would recommend renting a space with a different company. Public Storage has increased my price multiple times over the past 8 months to the point where I am now paying more than 2x my original rate.
This might be acceptable had they given me any notification of these price changes. Look online and you will see similar stories of price gouging. This company sucks.
Heather was fabulous she showed us around and has a wonderful personality and for sure coming back here she told us about app
I rented there November 2015 & March - May 2016, BTW I live at 7206 Aquamarine Dr San Diego CA 92114 😁
Great people, especially Heather who was there with me all the way. Great and secure storage units. Couldn't ask for anything more.
Respectfully,
Daniel
I want to respectfully and extremely express my sincere gratefulness for the great and wonderful service that I received from one of the staffs at Public Storage Sherman location, Mr Oscar. I am very thrilled for his kindness, and especially for his service, and importantly going above and beyond for making my checking-in great and smooth.
Heather did an awesome job assisting me, and accommodated me the best she could!!
Great experience! Heather was super thorough and very helpful! She answered all our questions and made moving in easy. Facility is clean and safe. Love the use of the app to make things easier.
They’re nice they’re . People always help.
Heather was delightful and extremely helpful all the while training a new guy jay! With such a workload I was surprised at how well she was able to work while under pressure! Explained how public storage works and operates in depth. Overall a pleasant experience with decent pricing options!
EXTREMELY EXPENSIVE and they continually raise prices once you have your stuff stored. Rent almost doubled in <2 years!!! ($314 July 2021, would have been $612 July 2023!) Eagerly moved out!
After this review was posted, the manager offered to delay my most recent rent increase by 3 months.
I love it! Everything is super secure, the prices are great, and the people are very helpful
Hospitality was amazing! Thank you for everything Mike
Heather made the process smooth easy and fast. Kudos to this young lady for her professional and friendly manner and not just the first time but every time.
Of the many, many storage facilities(of various brands/companies) I have used (In many, many states); this one specific Public Storage facility, in particular, is definitely the best I have ever used. Clean facilities, good safety record, helpful employees and the manager (Heather) is literally the best in the business hands-down.
Stephanie at Public Storage provided excellent service. She was knowledgeable and helpful throughout the rental process. The facility was clean, secure, and accessible. Highly recommended.
Heather and Alicia are awesome! Very helpful and friendly!
I only spent a short time storing my stuff at this facility, but it was very clean. In addition, all of the staff I interacted with, especially Alicia, were incredibly friendly and efficient. I highly recommend.
Had arranged move out date a month in advance, spoke to staff regarding details of move, (day & time) showed up to meet movers, at 5:15 and was informed by staff in office that all elevators stop working at 6. Turned out to be incredibly stressful situation. They ended up allowing us to use the stairs, but that took a lot of convincing. I'm sure had I read everything online I would have realized on my own.
THIS COMPANY IS A SCAM!!!! DO NOT RENT YOUR STORAGE UNIT HERE.. THEY INCREASED MY RATE BY 40% WITHOUT ANY NOTICE WITHIN 6 MONTHS OF RENTAL AND AFTER A CALL WITH THEIR MAIN OFFICE THEY SAID IT'S THEIR POLICY AND THERE IS NOTHING THEY CAN DO!! DO NOT RENT HERE. THEY SAID THEY CAN INCREASE AT ANY TIME AND TO ANY RATE THEY WOULD LIKE. DO NOT RENT IT HERE
This place left an elderly man trapped inside the gate for over two hour last night. I was letting him use my phone. Where management hung up on us twice. Than come to find out the on sight live in manager she was there the entire time watching doing nothing. Don't rent from this place this could happen to you. She laughed at us walking away from window. Corp. Finally got gate open. Shame on you lady. Fire her immediately!!!! Go to Storage Etc right next door they have fantastic people working there. Tell them Merle sent you.
Thanks you for the fast quick service! Sara was super helpful and friendly! Made things real easy!
Great service Sara is the best !! had me set up in no time tour and Everything!!
Amazing stacks of whatever you don’t wish to view in your periphery!! Piled to the ceiling!! This yard is one of the cleanest storage bundles in town and the gates work via phone app, so nice one there. The price though—up over 50 percent since 2019?! Is the clean restroom worth that much?
Great service! Safe and secure. Highly recommend!
Very nice they need to stay in the office more but overall clean safe friendly place to rent storage for your belongings
Only been here a couple weeks...
Happy enough so far.
Honestly my only complaint is the hours!
M-F 9:30am - 6pm amd Weekends 9:30am - 5pm.
For those of us who work 9 to 5, these access hours just don't work out. In my opinion, we should be able to access our stuff whenever we like. However, I do think these access hours should be adjusted and more accommodating. For the convenience of its customers perhaps a 7am to 7pm access, or 8am to 8pm.
Sheila is the best! Always takes the best care of us!
So hot and stuffy. Badly needs VENTILATION.
Jerome is a credit to the human race. :)
Jerome is an amazing asset to this company! He is always smiling, courteous, knowledgeable, hard-working, professional, and has an infectious positive attitude! I have three units and I am there often and every single time, he is amazing! They need to keep him happy there because he is a five star employee!
Melanie, was very helpful and explain rates and different in storage sizes and how much would fit comfortably.
I needed a storage unit in a hurry and found one here in ground level. Easy access. I was stoked until I came to bring the last load at 6pm and the place was locked down. SOB I didn't even check the hours, this place closees at 5:00pm on weekends and 6pm on weekdays. AND THEY DONT OPEN UNTIL 930am! Very inconvenient hours, very upset I didn't catch this beforehand. If the hours don't bother you they also offer keyless entry via mobile app to open the entry gate. Carts to check out but they ask for your driver's license which is a good idea but I had to wait 45 minutes for the office staff to return from breaks. And yes, insurance must be purchased for your rental space. A lock cylinder is included so no need to bring a lock.
Came to this public storage… No one is working and the doorbell doesn’t work. The elevator to the other units doesn’t work even after you put in your code. We paid for a lock (which is a requirement) and can’t pick it up from an empty office during working hours. Our storage unit was zip tied shut, and now we have no access to the paid for storage unit. Hopefully you have no problems ever because you won’t get any help here. They use technology (their app and website) as a cop-out to avoid customer service.
Jerome was Super quick and efficient. Excellent customer service! 5 stars for sure!
Clean, secure facility. Jerome is the man. He helped me on two separate occasions, and definitely made my decision easier. I accidentally rented the wrong size room, and thought it was going to be a nightmare to reverse the charges and find another, but Jerome made it happen with no headache at all.
Jerome was extremely helpful and super positive.. great staff member love to see this at a place like this. Made my life a lot easier
Jerome was excellent, super helpful, got me in the storage unit very quickly. Highly recommend!
Melanie was great to work with in moving in here! Friendly and professional service!
These people are scam artists stay away far far away...
Jerome was super helpful on our move out day!
Jerome was great! Made the process easy and was super helpful.
Heather is the best. Super knowledgeable and friendly. The facility is well maintained. The staff is really nice. I highly recommend this place.
Absolutely love this place! Heather was very nice and helpful when storing my items. She was a great help and will be coming back and referring to others. Thank you!!
Super friendly and helpful staff! I needed a small unit when I first moved to San Diego and this location was excellent.
Jerome was very informative, he did an excellent job of explaining everything give him a
Raise
Outstanding customer service and very helpful with storage needs. Easy access location and very secure!
Heather was very accommodating to our needs and was our great welcome to San Diego!!!
Nice people specially heather
The manager, Heather was quite helpful, knowledgable, and processed us quickly!
Leanna helped me out so much. I appreciate her and all her assistance.
I have been using this Public Storage for 3 years and have always had a great experience with all the staff.
Leanna was super helpful and friendly. Made renting our storage a breeze. Clean facility and grounds. Very well maintained. Thank you for great service! Looking forward to storing with you for a long time.
I forgot her name , but she very nice, she walked me through the computer part , explained everything so clearly .great great thank you I'll check for her name tomorrow
Heather and Amanda was amazing at their job got me the beat deals
horrible customer service. Do not follow their posted hours. Clean safe storage but not worth dealing with the employees poor attitude
Melanie was awesome during check out!
I rented a storage space at this location and it was a fast, easy and simple process. The lovely property manager Dulce was very accommodating and informed me of the property rules. Highly recommend this location for easy of access and proximity to the beaches.
Dulce - Fast worker !
Explains well and super helpful !
Dulce was an amazing front desk clerk! She was super helpful and quick.
I just transferred from Washington state and I was told that I’m not gonna be able to get a house in time. I called up Public Storage and they said they had one available opening and they would like to show me before I pay for it over the phone. Heather the worker there walked me to my unit showed me how to open every single door on the property and told me everything I needed to know. Best service I’ve had from the storage unit across to eight different states! Great pricing and amazing customer service!
Alesha and her staff were wonderful to work with, very professional and courteous, and the service provided was at the right price, good value for the money.
Alesha and heather gave good customer service.