Public Storage Self-Storage Units at 511 S Fair Oaks Ave, Pasadena, CA

Jose me dio muy buen cervical gracias divides hora muy buena persona

This location was great. Ricardo was very helpful and moved my space when my items didn't fit in my first unit. It was very efficient and made the process very easy.

Great job! Ricardo, Eric, Jimmy were great and they help me discover my storage.

New to this place, Ricardo, Eric, and Jimmy were a big help to find our new storage unit. They were very welcoming and kind.

Location is well maintained and the staff was very helpful and went the extra mile to help me clear my unit. Thank you guys!

Thank you Phil for such great work. He was very attentive and helpful. He was also very efficient. Thank also to Ricardo who was very helpful. They have a great team here

Very friendly service always a joy to visit. The facility is always clean and well lite.

Ricardo was amazing!!! Love this place

Ricardo and steven were great and patiently found me a great rate. 😊

I have a very smooth transition on my 1st move in day. Ricardo was so helpful and very patient in explaining what I need to do with the code to access the property and he provide a good orientation to the location of my unit. He really is an employee to keep. Steve was also very patient in helping us.

andrew gave such a good service! :)

David was very helpful in helping me find a storage unit! Thank you

Ricardo was the most helpful and understanding associate I have every meet at any public storage.

Ricardo was incredible. Definitely ask for him. Made the entire process easy and quick.

Ricardo show me the unitat first and then help me complete my rental application

Rent increase from $225 to $315....$90 bucks on a fixed income then another $47.25 added for late fee.😳😳 Avoid 511 Fair Oaks Pasadena at all costs. Seriously, some locations know how to manage & serve their customers. This location does not!! They had 2 units near me that were affected by leak in roof with rainy weather. I shared with office. Weeks later when we got more rain the customers came to their unit & massive damage to expensive equipment. They could have avoided this. The rent increase with huge fees are not at all facilities.

Great service. Ricardo help me a ton. Thanks for your assistance.

Ricardo was amazing! Such great customer service and took his time to explain everything throughly.

Ricardo/phill public storage workers was very helpful with the customers and gave Me information about storage unit

Ricardo was so helpful and friendly. A great experience.

what great Employees Jackie and Ricardo were very helpful and informative just went in for some boxes and left with all my questions answered... We will be back!

Muy buen servicio al cliente muy atentos y puntuales, Gracias

I want to thank Ricardo for his excellent customer service I highly recommend this property

Ricardo was excellent. Thank you for your great customer services

Ricardo is very helpful, he helped me when he already finish work , I appreciate it!

Richardo and Jenny (I think that was her name) she currently has purple hair and Richard just moved to this location they both helped me out with my items I unfortunately had to throwaway because my unit had water leak onto my personal belongs along with parts of the ceiling fell and mold had grew in the storage unit. I was able to save some thing but it was definitely emotionally depleting. These two helping me without hesitation -did not even ask for them to and they naturally knew to help me in that moment. Jenny was on the phone when I first walked in so I first met Richardo and he was amazing with me start to finish. Very attentive and thriving Leo and his energy just help boost my energy of what I was about to face of cleaning out my storage unit. Public Storage was gracious enough to take care of my next unit in a very professional manner. Thank you for your compassion.

Ricardo’s customer service is amazing he truly goes above and beyond.

Ricardo helpe me it’s good person

Ricardo was great. Easy check in

Andrew was awesome as well as Ricardo

Was a loyal customer until they kept jacking up my rate, started at under $100 now its 2.5x that...never sent me a notice till I saw my credit card statements...Decided to move out and got the same space at half the cost at Xtra Space Storage

Ricardo nice guy

Ricardo was great help and explained everything perfectly! Thank you!

Ricardo and Jackie helped me with every concern I had and was very clear about everything appreciate it !

Jackie and Ricardo were very helpful and great to work with

Terrible company, I don’t recommend them at all. Raised my rent twice in 6 months over 30% each time, I pay on time auto payments every month. Gave NO NOTIFICATION of rent increase the second time, just billed my credit card the 53.00 increase!

Ricardo and Jackie helped me out with all questions I had and provided a great service will definitely store with public storage again!

Ricardo was excellent help

Finally decided to check out this location after much hesitation about getting a storage unit in the first place. Very impressed with the clean facility and exceptional customer service. Jose answered all my questions and I didn’t feel rushed to make a decision. Thank you for all your help!

I highly recommend this location! I was able to tour the facility and look at multiple units thanks to Jose! He was incredibly helpful and made the experience a total breeze

Cool

So far a good service experience at this Public Storage site. Minerva was friendly, helpful and very patient showing us all the units. Thank you, Minerva.

do you have 10 x 10 storage

Excellent experience especially dealing with Minerva who is a wonderful employee. Thank you so much!!!

Just rented a storage space there with Minerva and would recommend highly. Thank you!!!

Minerva was great! She was super helpful, gracious and very knowledgeable! This is my first experience personally renting a storage unit and she helped making the process quick easy and smooth! Thx M!

In the past, dealing with storage space rentals can be stressful, however, my experience has been great. Jennifer at public storage did an amazing job checking me in, and ensuring that I was comfortable with my unit. It was very busy, and she did a great job of remaining calm and making sure every customer there was taken care of. Thank you Jennifer for such a great experience!

amazing service

Delightful customer service, very welcoming. Amanda and Jen are nice, efficient and knowledgeable. They were able to answer all the questions I had. Without a doubt best service I've endured.

I like this location because it's clean and Amanda provides the BEST service and THANK YOU for your help

Great service Amanda is amazing and keeps the property well maintained

Safe, clean and easy to access.

David was very helpful helping complete my rental.

Excellent facility and service.

great service !!

Amanda is the best ! Great service , Great Facility !

Muy amable la senorita Amanda

Cinco estrellas para la señorita Amanda

Great service provided to my brothers and I. Highly recommend 👍

Excellent Cudtometr Jose is Great person …!! Thanks

Just wanted to say thank you to Minerva. She was such an amazing help. She definitely went above and beyond!

Amanda is wonderful

It's just ok.

Make sure to read your contract closely. They can raise their rates at any time and they will. I got a 40% increase within 4 months of signing my contract. Nobody ever answers the phone. Public Storage is a scam.

very nice location 👍🏽 Amanda is amazing , always helpful !

Public storage worker Jose was very professional and thorough, made the whole rental easy and fast thank you

Good job, Jose!

Amanda and Jose are the best 👌 👍

They will raise the rent 30% every year....long term storage bad

Brenda from the front office was extremely helpful with resolving an issue. She went above and beyond to try to help in every way she could. A++ service. Thanks Brenda!

Awesome. , couldn't ask for better. Amanda is great!

Excellent Customer Service... Highly recommended because of the girl at the front desk M.

Thank you so much Amanda!!

Tony was extremely helpful and friendly!

Andrew was very helpful. All staff is awesome!

I have had a storage unit at the South Pasadena Public Storage for over 10 years now. I went today to check my unit and add some items-I had not been there for over a year, so I had a lot of questions. I was helped by a young lady named Leana, who was very patient with me and answered all of my questions-she provided me with first class assistance to me-I am very impressed!

Great customers service from Leanna all the time. Nice to see her back here at this location!

Too expensive. They just slammed me with a *20%* price increase.

Wonderful experience! This public storage has got to be the best! I mean this Public Storage location, it is very clean also spacious, the staff extremely professional too! Amanda and David were very helpful! They went above and beyond to accommodate me🙏😎

This place is really cool knowing the history of the building thanks to David. The employees are very helpful every time I come by. This location is the best I’ve been with by far.

excelente servicio

I been a public storage user for 3 years and I love the service ❤️ Selvin is always super helpful. Location is clean and neat.

This facility is amazing and very clean . The staff is always around when you need them for help . Hands down best customer service thank you Amanda for helping me . She is very professional and a true problem solver .

We have had our unit here for about a year and it's been great! It's been everything we've wanted it to be. The staff is always there and available to help. And Andrew calls and checks in to make sure everything is going well, which just adds to the wonderful customer service experience. It's a temp-controlled unit and we've never had an issue with the temperature, humidity, or anything. Highly recommend this location!

Diana was the most helpful person and nicest person thank you had a nice experience! ☺️

Selvin is wonderful to work with. He made the process extremely simple.

Amanda was very helpful and catered to all our needs. She was very attentive and kind, glad we stopped by to get our unit here!

Amanda was perfect specially!!!!she help me with all steps !!!!

Easy check-in!

AMANDA WAS AMAZING. VERY VERY NICE PERSON. GREAT ENERGY. NICE HAIR.

Muchas gracias Amanda y Leanna por su buen servicio al cliente y su paciencia lo recomiendo son mucha ayuda

Super friendly and helpful staff. Easy process. clean facility. Very happy.

Clean, secure facility, ideal location, friendly and helpful staff, contactless entry - download the app!

Amazing experience, was here for a little over a year and would definitely store my stuff here again!

Amanda @ Public Storage in Pasadena was helpful, courteous and polite! She explained everything and showed me the unit before I completed paperwork. The facility was secure and clean.

Selvin & Leanna Helped me very much。

Super customer service! Leslie and Lisa are so nice and very efficient. It was so easy and pleasant to go and set up our new storage facility. The facility is clean and well-maintained. I was there for 4 Years and never had an issue. Moving out was easy and the staff did everything they could to make it easier. I still recommend them!!

Girls at front desk are always helpful and nice to me

Leanna the girl in the front desk was very nice and helpful, she was able to answer all my questions I had. Great job hope they hire more people like her. Would 100% recommend this place.

Selvin was excellent. Highly recommend

Leanna and Amanda were both friendly, helpful, and quite knowledgeable!!🐱🐶

Staff very friendly. Facility is clean

Amanda and Selvin were of great help when I had questions in regards to storage. Very clean facility ! 👍🏻

Jeanine was SO helpful! She went above and beyond. Would highly recommend.

love this location, it clean and nice environment. Great customer service and i would definitely tell my family and friends!

I recently became in need of a storage space and wasn’t sure how quickly I would be able to occupy one. The Public Storage website was amazing, I was able to “Hold” a unit at no cost and received a call minutes later. I spoke with Amanda and she was a delight! Gave me all the information I needed and was able to accommodate an “in person” check in for my unit. When I arrived, Amanda was as lovely and helpful as she had been over the phone. She walked me over to my storage space and I was able to walk in and check out the very spacious very clean unit. Leanna was super helpful and helped gather boxes and also made me aware of the promotion they had on the boxes. With the stress of having to obtain a storage space with such short notice, these wonderful ladies made it a breeze! I made the right choice coming here! If you are in need of a storage call Amanda and Leanna and I assure you, you will not be disappointed! Thank you ladies!

Great service, Jennifer was very helpful and knowledgeable. Nice, attentive customer service

It’s nice

This is great service and a clean facility

Selvin good. Muy amable y buna atencion

Selvin was very helpful and the facility was clean and well maintained

At first I was hesitant to go to this Public Storage but I was astonished at the service! This facility proves that great customer service isn’t dead. I ask for specifically Selvin and Leanna because they’re so friendly and willing to help to the fullest.

I was renting the storage ;) and the guy attended me. I think he's name is selvin he is a very nice person and I loved the place because it is super clean. I really recommend here..

Greetings, People I received the most courtesy from Amanda at Public Storage her customer skills were great. I advise if you looking for Storage go on down to 511 S. Fair Oaks and ask for Amanda... thanks for the services you provided.

Went to the public storage, both Leanna and Amanda were very helpful and friendly. Very professional.

Great service at this location. Very friendly and knowledgeable.

Muy bien

Service was great! Amanda especially was very helpful and informative

Great service

Cristela and Leanna great customer service!! I went in not knowing what I needed exactly but they did!! Very helpful!! Great experience they explained everything nicely and without attitude! Thank you! Highly recommend this storage place!

Great place to rent a space. The staff is friendly and very helpful. Even after the initial disappointment finding out that I was not in fact Brad Pitt, they still greet me with a smile. I have units with this company in two different states, the staff here in Pasadena took care of everything smoothly. I'd give them 10 Stars if I could

Staff are super knowledgeable and helpful. I got real help figuring out how much space I need— much appreciated!

First time using public storage not knowing anything. Amanda, Leanna, & Cristela were very helpful & took the time to help explain everything for me!! Service was great!

Walked in not knowing exactly what I was looking for. However, employees Cristela, Leanna, and Amanda were extremely helpful. Very kind, informative, and made my experience very pleasant! Strongly recommend this location.

Great atmosphere, especially the 3 ladies working there Leanna, Amanda, & Cristela. They are so nice & answered all of my questions. Great experience overall, they deserve raises.

The employees here make me feel so welcomed and appreciated. Specifically Cristela, Amanda, and Leanna. They're very nice young women &extremely hard working! They're the reason I continue my business with public storage. They definitely know how to take care of their customers.

Very clean establishment, units are very clean as well as the building, bathrooms, parking lot and office area. The customer service was beyond amazing, and Leanna and Cristela are amazing! All of my answers were answered in a way I could understand, they went above and beyond to provide the best customer service I've ever recieved! If I could rate more I would!

Amanda & Leanna has the best customer service they are always very helpful!

Great experience and customer service Leanna and Amanda made it super simple to find what I needed. Highly recommend to anyone

Daisy was awesome, she showed me around and got me the best deal

Awesome customer service!

Daisy and Minerva are the best!

They're great!

Got helped by an employee “Amanda “ was very much helpful and respectful. loved how clean their work space is. Managers are very nice too strongly recommend. 👍🏽👍🏽👍🏽

Amanda has been an amazing help to me every time I go to my storage space. She always has a smile and a great personality. I look forward to my experience when I have to go to my storage space.

Amanda your the best thank you so much

I got excellent service. Mike was entirely professional and friendly and made it very easy for me to rent a storage unit and get it all set up for use. User friendly is the right term to describe this and it is appreciated.

Amanda was super helpful and attentive. I hope she and other employees are paid an essential worker bump throughout ALL of the pandemic. They deserve it!

I was helped by Amanda and she was AMAZING! She was very friendly and knowledgeable. She made the process go so smooth. I am EXTREMELY pleased with her customer service. Thank you!

Great place

TO ALL CURRENT AND FUTURE RENTERS: Your belongings aren’t safe at this facility! My unit was broken into, along with several others at this location. Management was aware and failed to notify its tenants or heighten security measures. Sent an email along with several calls to the District Manager to address it, and i get crickets in response. If you have a unit here, check on your things. If you purchased your lock through Public Storage, get a new one!! My lock was purchased through the office and was “picked clean” Shady as all hell over here!!

Very clean storage facility with helpful staff. Thank you Alma and Amanda for providing excellent customer service!

Customer service is nice

The building is very clean Very nice Staff marisol was very helpful

Fast friendly customer service also very clean office thank you Alma.

Ask for Alma she was very helpful, friendly

Lisa is great!

Lisa was so awesome and professional, she explained everything perfect and helped us out the perfect storage room. Thank you Lisa !!

Lisa was so amazing!!! She made it such a fast and easy process to rent out a super clean unit. She was kind enough to wait for me to arrive and set it all up (it was 10 minutes until closing) and got us set up without any issues. So glad we came here out of all storage locations. Also this place is SPOTLESS!

Lisa is awesome, she helped get everything set up super quickly.

The staff is very rude there there was an issue with the car Noah was knowing there in the office when I return the car yet they had my ID so I kept the key not knowing where to deposit the key anyways and when I got back I was reprimanded by 21 year old who then began to accuse me of robbing some of the storage units there with no proof horrible experience I do not recommend Public Storage

Esta bien pero el servicio al cliente muy malo malo malo

Lisa and girls are the best thanks

Spoke to Mia and Siena on the phone in which they encouraged me to come in to take a look at the various sized storage units. While I came to the conclusion that they both had great phone etiquette, their customer service when I stopped by was just as awesome. We reviewed various units and pricing. They were not pushy and also offered for me to take advantage of online reserving once I came to decision on which size would work for me (pricing options online give you great deals so it was nice they mentioned it). Their pleasant nature was the determine factor between the fair oaks location opposed to the arroyo parkway location. Keep up the great customer service ladies!

Sinea & Mia are very pleasant and have great customer service! Called in to inquire about storage units and availability and they went through the process of explaining online reserving and pre-registering through the email for quick service on the day of move in. Additionally, they reviewed what was available onsite for purchase to aid in moving (tarps, boxes, tape, etc...).

Lisa was great service I enjoyed working with her she was awesome sauce

Great....!

Lisa and Mia were incredible!! We rented a bigger space than we first thought we were going to based on their expertise!!

Lisa and Mia were very patient and wonderful!!

Lisa and Mia are super nice and professional thank you.

Gracias por el servicio

Great experience today! Vahe was so helpful and the process was so easy and quick! Everyone was really knowledgeable and friendly and it made my move way more pleasant.

Lisa was Awsome! Very helpful and attentive!

Came here to rent a Storage Unit. Thanx Too Lisa And Staff I Got The Best Within My Budget And All My Belongings Fit Perfect!! Thank You Lisa And Team!! Keep Up The Good Work!!

Lisa was amazing with helping us today!! Thank you so much! SpaceNK pasedena

Lisa you are awesome! Always in a good mood. Im using this facility for a long time big part of this is b/c of you. Thanks!

Lisa and Mian were super helpful! No pressure to buy, friendly staff

Lisa and Mia were great! Super easy process to get all sent renting. Highly recommend!

Lisa is super helpful thank you

Lisa thank you for your help you are awesome

Feliz año nuevo! Lisa muchas gracias por tu servicio eres súper amable

I was helping an Aunt move her stuff out of this storage facility and was very impressed with how tight a ship they are running there. The facility is spotless inside & out, including the bathrooms. The staff were very friendly and helpful. The security system is very well designed & anyone would feel perfectly safe while using the facility.

Lisa Was very helpful kind courteous generous offered us water showed us location of the storage very helpful

Great service

Thanks for the great service girls

Vahe, Mia and Lisa were more than helpful! Highly recommended! Great staff! Happy with my choice!

Mia was the best!

Lisa is extremely helpful, fast and easy check in.

They always do an outstanding job will recommend to all my friends

Lisa y mía son súper amables

Lisa was super nice and friendly thank you for your kindness

Lisa gave me great service super friendly thank you

Lisa was awesome, great service thanks!

Lisa was great! Thank you for helping h my mom

Lisa fue muy amiable y servicial gracias

Lisa, thank you for the service you gave me and my mom.

Lisa me dio excelente atención. Gracias

Lisa gracias por tu servicio

Muchas gracias lisa por tu ayuda. Fuiste muy amable

Lisa and staff were super amazing, friendly and professional thanks

Came in to get some information on my account. I am visiting from redwood, Lisa was absolutely amazing, super friendly and helpful. Thanks Lisa

Lisa and Mia are super awesome thanks

Very helpful staff

Lisa , mia y sinea se portaron super amiable graciaa por si ayuda

No me gustó el lugar muy sucio afuera , el baño público está en el primer edificio muy sucio no ponen papel de baño y no lo recomiendo.

Enthusiastic staff, Shannon is the most helpful and professional throughout the process. Would recommend!

Lisa and Mia were very helpful thank u

Lisa provided great customer service & support . Highly recommend this location. Thank you Lisa!

Lisa es super amable y profesional gracias por la ayuda

Service was FANTASTIC! Vahe & Lisa were super accommodating and really went out of the way to make my move a pleasant experience! Clean, nice, spacious storage rooms. Trust the experts!

Been in this storage for many years. The team is super nice. Lots of space for the price.

Lisa was awesome thank you!!

Lisa is very nice and professional thank you for your help

Lisa and Mia are super nice and very helpful. Thank you

Lisa was helpful and great! Thank you got everything.

Excellent facility, very polite courteous staff.

Lisa and mia are very nice and professional. Thank you

Sinea and Amanda 👍🏼👍🏼

Jessica & Siena have exceptional customer service. They are very helpful and friendly. We recommend this Public Storage to you all. Give you all the information you need without asking.

Jessica and Sinea are amazing and such helpful staff. Took great care of me during every visit. Thank you!!!!

Thank you to the ladies at Fair Oaks for the great service! Keep up the great work Jessica & Sinea

Lisa is an exceptional staff member. Thank you for always going above and beyond. You have a client for life!!

Sinea & Jessica were amazing and very helpful and sinea made the rental very easy loved her customer service

The staff is very helpful. The gate opens at 6AM. I think it should open earlier. They should provide auto shut off lights in the storage units.

Jessica and Sinea helped me with all my storage questions. Thank you ladies

Excellent all around experience. Fast, friendly, perfect!

Lisa me hice sentir muy atendida y sinea también gracias

Lisa me dio súper servio, gracias por ser tan amable

Rude people work there

This storage unit is easy and secure to use. Siena and Jessica we’re really helpful on how to use the unit as well as resources close by that we’re useful!

Sinea was very helpful and gave very good service to her customer.

amazing customer service siena was very helpful

Public Storage 511 is one of the cleanest storage places i have rented at. Sinea was very polite and helpful, best costumer service i have encountered. I would recommend this location to anyone looking for a storage to rent.

Sinead was amazing and did a great job showing us the unit. Thanks alot she was the best

Thank you for the service! Everything ia great!

The convenience to the storage access, and the assistance I got from Lisa Marie

At face value, self-storage is an easy business. In exchange for money, you provide customers with 1. A space to store their things, 2. A reasonably easy yay to get to that space, and 3. Some reassurance that other people can't get your stuff. The Public Storage at 511 S Fair Oaks is zero for three. *A space to store things* We booked a 10x10 air-conditioned space on the Public Storage website. $200 a month, first month for $120 - easy enough. On the day of, we show up and the manager explains that, as it turns out, there is no space for us - "the computer must be wrong". They do have a 10x11, but we'll have to pay $270/month. Or we could go elsewhere. After an hour of protests and many "calls to her manager", she agrees to let us move in for $200, but the first-month discount has vanished. *A reasonable way to get to your space - part 1* Day 2. As we are moving our things in, the only elevator breaks with us inside. The door opens on a random floor. We drag our things out and call the front desk - they can call maintenance, but they have no idea of when it will be repaired. We explain that we are stranded in the wrong floor with a 500-lb cart - could we perhaps use the service elevator? Nope, they tell us to drag our things up and down the stairs. After an hour of polite disbelief and many "calls to their manager", they agree to let us store our things in an empty locker on the floor, but they warn us that we will have to get them out "as soon as the elevator is repaired". Also, they charge us $20 for a lock. Update: the next day, I get a threatening call from Public Storage. The elevator has just been repaired, and I had better take the day off work and empty the unit before 6 p.m. or I will be charged for the full month. That afternoon, the elevator breaks again. *A reasonable way to get to your space - part 2* There are two ways to get to our unit - the elevator and the stairs, behind different electronic door locks. I ask the front desk twice whether our code will unlock both the doors, since the elevator is broken. Of course, they say (as they leave for the day). Shortly after, we find out that, indeed, our code does not open the door lock for the stairs. And the elevator is broken: we are locked out. The district manager won't pick up the phone. The corporate call center tells us they will get in touch with the district manager, who will get back to us "within 15 minutes". That was yesterday, and we haven't heard back yet - but maybe soon! Update: the front desk explains that they would never give us access to the door, because "it is a security risk". So (i) they lied to us on Day 2, and (ii) customers with units on the first floor can get to our unit, but we cannot. The district manager never returned our calls and voicemails. *Security so others won't steal your stuff* Maybe the fact that nobody can get into the building is not such a bad thing, after all. The $20 lock that Public Storage will happily sell you connects to a L-shaped plate held to the wall by two screws. The screw heads are exposed in the hallway, and there is no retaining bolt on the inside. So anyone is a screwdriver away from your things. Our unit, and several more units on our floor, have fingerprint dust around the lock area - it looks like theft is a very common occurrence. You meet interesting people in the parking lot around closing time. We met a couple whose unit had just been broken into - they told us that the Public Storage employees were unsurprised and did not care in the least. Another woman retold us how she had her units burglarized three times. The front desk person tells us that "theft happens everywhere" and that they could install a better plate if we really want - but they don't know when, and we'd have to leave them a key. Maybe not. In summary: If you like being bait-and-switched, getting locked out of your unit, and being two screws away from losing your stuff, then Public Storage is great! If not, do not make the mistake we did - go anywhere else but here.

Amazing customer service, very professional and helpful. The place is clean and easily accessible. I highly recommend this branch of Public Storage.

Sinea was professional, knowledgeable , charming and through with the agreement we signed. Show property and space available. Customer satisfaction for this facility was fabulous. Thank you Sinea & Mia

Sinea and mia were great in helping me and my team sith getting set up. Great customer service.

Today came across 2 very nice and helpful women, Sinea and Mia are amazing and there customer service was on point.. Very helpful with showing the property.

Lisa helped us out yesterday getting started with our storage rental. She was very friendly and professional. The process was quick and easy. super glad we choose this location.

My first impression was good and I found this place is very convenient and the friendly women here Mia and sines were amazing. Especially the cleanliness and the hour and easy access. No complaints here. Thank you girls

Came into make a payment and Lisa was amazing and super helpful! Thank you!!!

My unit was broken into this morning. I understand that I didn't have insurance on my unit so I'm out on whatever they took. What makes me not happy is the fact that I have been trying to get my lock repaired for the last 2 1/2 hours. I haven't been given a timeline of when that will happen. My lock is being held by 1 measly screw so I'm not comfortable leaving my stuff in there till it gets repaired. By the way yes, I've contacted the property manager, the district manager, corporate and customer service and I have been told nothing. I just want my lock fixed. Sorry for the rant but I hope this helps other people make an informed decision. Thank you By the way it seems like they have other units that have been broken into, if you have one here you might want to have a look.

I really enjoyed my visit sinea was really helpful and attentive to my needs great customer service I will for sure continue my services with this location.

Came in to fix an issue with my storage unit, Mia And Sinea helped me out they answered all of my questions and resolved my issues. I’ve had storage units else where and this is by far my fav One. Super friendly staff, Customer service goes a long way in a business & these girls are awesome!

Lisa was so helpful and we were really happy with our space!

Lisa and vahe were so super awesome! I needed a storage space ASAP and they made it super easy for me to get in and out. Deff recommend coming and working with them if you need an affordable storage space!!

Thank you for everything!!

Muchas gracias por el servicio lisa siempre es muy amable

I Came into the office to make a payment and Mia & Lisa where very helpful :)

Lisa is awesome thank you for the great service !

Lisa gave me great customer service. Thank you.

Lisa was such great help and very nice as well.

Great service by Jennifer, she was very helpful helping get my unit. Great place.

Lisa at Public Storage in Pasadena at the Fair Oaks location is awesome! Her customer service is excellent. Her problem solving skills can't be taught. She really has the property management instincts to run a smooth office. Kudos to you for your help.

Lisa & Sinea gave excellent service & exudes professionalism

Horrible . I had a unit with them for a year and a half and my stuff was stolen . When realizing it was stolen I immediately broke down to tears in front of my kids and everybody in the office . Since I moved in August which was my last payment the have sent me to collections for 800+ dollars and couldn’t do anything about my stolen possessions . It was all my kids things from bikes to ps4 and a tv . I can believe I spent 207 each month just for my stuff to be stolen and the treated me horribly. I know everyone there will get what they deserve

Lisa and sinea were all smiles when I walked in thank you their the service

Lisa gave me excellent service today thank you

Lisa is always very helpful with great customer service!

Came here to pay a bill and was greeted by Sinea , great customer service!!

Came into to rent a unit, my first time renting. Sinea and Vahe were so amazing helped with all my questions and even got me into the unit that was easy to access and store. Thanks so much your guys are great. Will recommend to everyone.

Thank you to Lisa and Sinea. You were a great help.

Came here to rent a Storage here, the store is very clean and nice.The lady’s Sinea and Lisa are amazing they were very helpful and understanding and made it easy to store without all the BS. Thanks, will be back again if needed.

Fast and easy check in with Lorrie

Lisa was awesome. She made the experience fun and easy.

Lisa was SO awesome. Place is clean, well run. Service is great!

This is the best place to place your storage all your and belongings . The girls are really helpful you their prices are good their personal are professional and really helpful, thanks for your help Mia And Jessica.

Lisa y Jessica son super amable. Gracias por el servicio.

Lisa is very sweet ans helpful. Thank you for all your help and for caring so much

Shout out to Jessica for always giving great customer service. She the best!!!!

This has been the best public storage I’ve been to! I went in to make a payment the other day and was assisted immediately by Siena. They staff here are absolutely wonderful! And I’ve never had any problems since coming here to this location. I highly recommend this public storage.

We vacated today and the stay here was very pleasant and the women in the office are always so helpful. Thanks Sinea and Lisa for helping us with our questions and closing the unit. We will be back for sure if we ever need a place to store all our belongings. Recommending this place for sure.

Lisa y las muchachas son muy am able gracias Por el servicio

I had the pleasure of getting helped by Lisa.. She is super nice and I’m very happy with the services.. :)

Lisa provided awesome customer service. She explained the process and listen to our needs. The facility is clean and located near freeway for easy access. I feel that my belongings will be safe here. Thank you lisa

I went in to do a payment and Sinea helped me . She was really helpful and friendly with a smile on her face . Thank you so much Public storage and employees !!

This is by far my favorite location. The girls that work here are so nice and always more than willing to help me with anything I need. I’ve rented other storage units before and they don’t measure up at all. Lisa is my favorite! She’s so friendly and makes me feel so welcomed. The facility is clean and the office is super organized.

Great searvice by Laurie

Lisa and Karina were so amazing today. I had a thousand things to juggle and they were so supportive. Even when I was far away in Brooklyn New York!! They run a tight professional ship. Love this place.

Lisa, you are fabulous, you are funny, you always been good help by keeping my stuff in safe we love and get pregnant and I give you my dog.

Lisa is the best than all the rest. She is funny and a great since of humor. Q

Lisa is very nice and good

Lisa & Beatriz were great promo Service thank you

Lisa and Beatrice very intelligent very nice and courteous

Came in to make a payment for my sister and Sinea and Lisa were very nice and friendly. Thanks for your help girls.

I Really Enjoyed My Experience At 511 S Fair Oaks Avenue, Pasadena CA. Sinea was extremely clear & patient in explaining the renting process, that was very comforting because I had a ton of questions. I also enjoy the level of security that is offered at this facility. Lisa (manager) and Sinea always greeted me with smiles which felt like family being that my immediate family is on the other side of the country. All in all the entire process and experience was worth while and would definitely do it again given the chance with more than fair pricing and top notch security and friendly greeting I recommend all to give this location a try, they have a massive amount of storage spaces as well. Very thankful for the experience :-)

Lisa muy buen atension

Great monthly rates, clean facilities, and very friendly staff. Sinea was lovely and helpful, and everything was set up very quickly. Highly recommend.

Sinea was beyond helpful and one of the friendliest and most knowledgeable team members I’ve ever dealt with at a local business. The storage facility is well maintained and seems very clean and taken care of. Would recommend this Public Storage over others I’ve been at for great customer service and well managed location.

Needing to rent a storage unit in a hurry, was really stressful. Sinea, made the process easy to understand, and added an excellent mix of thoroughness, humor, and patience. It was an unexpected, and pleasant experience, thanks to her.

Great costumer service!

went here today after the glendale location directed me here for a lower priced unit available, the 2 ladies were very helpful and nice. great service!

Sinea and Lisa were extremely helpful, professional and made me feel at ease with my purchase of a storage unit. Highly recommend this place and if you get the chance to interact with these two ladies, do it!

Lisa and Sinea are amazing! So helpful and accommodating. Would definitely recommend going here!

James was really nice guy and wonderful

Super clean, secure facility. I was lucky enough to be helped by the lovely Sinea, she was extremely helpful and took her time showing me different units to accommodate my needs, while also giving me the best promo deal being offered at the moment. She was delightful and knowledgeable and I was able to rent a great unit with tons of light. I’ve rented from other locations and no one has taken their time to explain the contract with me as thouroughly as she did... I appreciate it!

Lisa is amazing! Got me set up and ready to go in under 15 minutes. The process was a quick, efficient, and pleasant experience. I feel great about choosing to rent here. Thanks, Lisa. :)

Lisa was very helpful.

I've been a loyal and satisfied customer at this particluar PS location. Why? Not only do they keep the buildings clean, lit and rodent-free (as well as cool - important for artwork, etc...), but they're honest, hard-working staff really cares about their standards! Starting with Tony Barja, who handles the oversite mgmt., James, Lisa (the property mgr.) and Erica - they're all very dedicated and working to get ever better each day. The location is phenomenal! The staff is exceptional. If you're looking for a safe, well-kept facility where you don't ever have to be concerned about the security of your belongings, this is the place to be!!

Lisa gives outstanding service, i have been renting over a year. I plan to not leave thanks again

love the service!!

Poor location leadership!!! Corporate leadership is worse!!!

If you are looking for storage this is the place to go! Ask for Lisa!!!! From the moment I walked in she greeted me with a warm smile. She explained everything in detail, took down the items I would be storing, and recommended sizes that would work for me. Then she showed me the units they had available. I had a million questions and she was so helpful and answered all my questions. She also gave me several tips to tell my movers. I know my stuff is in good hands. I'm sure there are other places that could have meet my storage needs but Lisa's professionalism is what made this stressful time a little less stressful and is why I ended up choosing them.