Public Storage Self-Storage Units at 511 S Fair Oaks Ave, Pasadena, CA

Your elevator seems to only go downhill. Not only do I have to remember the 6 digit number for each floor everytime I want to use the elevator, it closes almost immediately making it difficult to put multiple carts in the elevator without closing. The last time I tried to use it, it was out of order on a Friday and could not be repaired till Monday. The building on Fair Oaks Pasadena used to have an elevator that was user friendly and big enough to fit an entire storage unit at one time. The bogus security excuse is also lame since there are open stairs (thank goodness in case of fire) so a thief can get to any storage area they desire and use the elevator to bring the stolen goods to the ground floor. The app is totally redundant to a piece of paper.

This location does not make public their office hours. During their office hours, they may not be in the office. When asked why they don't at least have a back on five minutes sign or something like that, I was told they used to have one but it was taken away. Restrooms not available during business hours, only office hours. Staff wears headphones while talking with customers. I pay extra for ground floor unit because elevator often broken. Debris left in driveway for days at a time. I would not rent here if not for the hours my unit is available to me which is the only thing about this place that is mid rather than bad. Even then it is not worth the money. Realistically I would be better off adopting an anti-materalistic lifestyle and getting rid of my items than paying this disaster of a location to store them. Please rent literally anywhere else before you rent here.

I believe I can summarize my entire feelings about Public Storage (not just this location but the whole corporation) simply by pointing out something revealed by the first image I’ve included. It would appear that Public Storage is offering a nice selection of things you might need when moving or storing some belongings. (Sadly the boxes they offer, while nicely priced, are of terrible quality.) The packing tape they offer is made in Hades and causes a degree of frustration previously unknown in civilized lands — avoid at all costs! The packing tape would probably be easier to manage if you were to purchase the $13 tape gun, but why would you buy that when what you really wanted was this… (see second included image) You will note that this modestly priced, wildly effective, disposable tape dispenser is not available on their convenient wall of items for sale. I guess there’s no profit in giving people what they need. This is simply an example (one of many) of the Public Storage approach to doing business. You might want to look elsewhere.

Jose helped a lot. Thanks:)

Arrived to the site and was greeted with great service. Site was clean. The office manager was attentive and helpful.

Public storage has offered tremendous help with my storage access. Thank you David.

I was only here for about a month or so! I haven’t had anything stolen. My code worked as it should But I want to thank Sipi for walking me through everything and letting me know the extra perks I get for having storage with this company!

Thanks for your help Jose during my visit to the storage!

Thought it was going to be a hassle but Siprianna was very helpful and provided excellent service she made the whole process easy

Jackie was so sweet and very helpful when I rented my storage unit recently. The building is clean. I've had no issues so far!

Manager Ricardo is truly deserving of special recognition. His exceptional leadership is evident in his professionalism, outstanding customer service, meticulous attention to detail, and the overall upkeep of the facility. The staff is consistently approachable and friendly, promptly addressing any concerns to ensure every customer feels valued and understood. Their mobile app is impressive, providing a seamless and convenient experience for customers seeking exactly what they need. This effective integration of technology and personal service is vital for a successful modern business, and I certainly appreciate the emphasis on enhancing customer experience over purely focusing on profit, which is a rarity these days. Ricardo goes above and beyond to maintain the cleanliness and security of the property, creating a safe and welcoming environment. His pride in his work is evident. He consistently exhibits a positive attitude and even under pressure he sets an exemplary standard that is reflected by the entire team. A sincere thank you to Ricardo for contributing to a pleasant experience at Public Storage in Pasadena.! Highly recommend! EG

I really liked the service they have there , Ricardo is really good at his job and Genesis the new hire is also really good, they're both very helpful and nice . Thank you to both of them .

Very good service , they have the best team with Ricardo and Genesis both really good, professional and helpful!!

Ricardo is the sweetest, most reliable, friendly Manager this specific site has. Doing business with him is a breeze.

I was with public storage I had a unit like 12 years ago the service is stellar from Ricardo he goes above and beyond the property is beautifully clean and maintained well with extremely high security which it was not before everybody was stealing everybody’s stuff or living in their unit

Great customer service by the manager Jackie and Ricardo. Were able to answer and help me out with all my questions and worries. Definitely recommend this location.

A mi me ayudó Ricardo, excelente servicio:)

Ricardo at this location is it delight to work with! As busy as he was, he took time to help resolve our issue, which was greatly appreciated. Thank you, Ricardo! I will say, though public storage hikes prices waaaay too much! Not thrilled about that:(.

Great service. I appreciate Phil!

Big thank you to Sipi!

Sipi was great, she explained the pros & cons of the various storage options answering all my questions and promptly helping me move into my storage within minutes. Awesome experience.

Too your concern, I am so blessed to have been served by Jackey and Recardo with my Storage, they were most helpful and so complete , and easy to understand . I think God for those two young folks.

👌Excelente servicio,personal super amable,me ayudaron con todo el proceso ,excelentes precios ,los gerente muy atentos

Exorbitant Rate Increases…Worse than I’ve ever seen. For a tiny 5x10 storage unit the price just kept going up by leaps and bounds. I had to close it and use another business. I believe these Pasadena locations are wayyy overpriced because of the location close to colleges and lots of apartments. Locations further away and other businesses are much cheaper. Didn’t receive the best customer service when closing out the unit and NO REFUND or PARTIAL CREDIT provided when only using the unit for 3 days of the month!!

Marco was a huge help. Ricardo and Marco showed me facility. Great guys.

Sippy is nice and kind and sweet good customer service and hard working young lady

Dear Public Storage Team, I wanted to take a moment to express my heartfelt gratitude for the excellent service I received. Juliana dedication and attention to detail have made a significant difference. Thank you for going above and beyond to assist me.

This is a very good storage. Juliana is very nice and has helped us solve many problems.

Manager Ricardo was very friendly and attentive. Good clean location

Great service all questions where answered by Jackie she was very well spoken and kind.

BIG thanks to Ricardo and Ivan today! Great customer service etiquette and was very friendly and attentive to any questions asked. Had a great first impression and look forward to working with you in the future. 😊

Thank you, Ricardo and Ivan did an amazing job aiding me today with securing my storage unit. The process was smooth, quick, and easy. I appreciate the excellent customer service I received today!!

Aside from the initial renting process and the friendly (albeit powerless) staff, my experience with Public Storage was terrible. I rented a 10 x 15 space on the first floor at a good price-not a special deal-regular price. After five months my rent increased 38%. Nine months later, another 14.6%. When I moved out after a year and three months, Public Storage had increased the rent by 58% or $220 per month! Four or five months after move-in, my unit was partially flooded. By the time I discovered it, every bottom boxe (mostly books, dvds, towels and bedding) on one side had been damaged and mold had set in (BTW-insurance doesn’t cover mold). I reported it immediately and asked them to determine the cause. Was it the recent heavy rains? Another unit? Could they check the hallway next time it rained? I was told they would need to ask Corporate to do that and have someone sent to do that. Which they didn’t do. All I was offered was to move my entire 10 x 15 unit to another space-TWO BUILDINGS AWAY ON THE SECOND FLOOR. Oh, and if it took me longer than three days to do it, I’d be fined each additional day. However, they MIGHT be able to waive the fine-but they’d have to ask Corporate. I did get a whole $25 off on my next month’s rent which didn’t even begin to cover the $144 rent increase I was given the following month. The 10 x 15 units have no lighting, you need to provide your own. The week I moved out, the two overhead hallway lights closest to my unit were burned out so it was even darker. I asked the staff about replacing the bulbs and was told, “the vendor had been called.” Corporate handles that, too apparently, and not well. The facility provided only two residential size moving carts for an entire building. You can’t count on them being available. The only bathroom facility is in the main building. Near the end of my time there, one of the units near mine was storing gasoline as the hallway reeked of it. Overall, just a horrible experience. The staff is only empowered to rent out units and type notes in the computer to Corporate. They have no decision-making power. I moved to StorBox Storage in Pasadena and highly recommend it over the nightmare of Public Storage. • Lower pricing and no ridiculous rent increases • Super clean units • Lighting in 10 x 15 units • 6 industrial size carts per building-one is always available • Bathroom facility in all buildings • Free moving truck rental for larger units • Staff empowered to make decisions on the spot

Ricardo was great and very friendly. Love this property very clean.

A clean and safe storage, and if you need a professional assistant just ask for Ricardo….. He is the best!… Thankyou!

Second time here and I was well greeted by Ricardo, hard working and efficient with his work. Location is well maintained and the staff was very helpful and went the extra mile to help me clear my unit. Thank you guys!

Want to thank Ricardo for his excellent customer service, he is always very attentive, friendly and helpful. Property is always clean and secure.. Highly recommend this location.

Exelente servicio de Ricardo

Great storage facilities! Very clean and well maintained. Jose was a very big help and super friendly!

Ricardo from PS was awesome he helped me and friend with great customer service and met all our storage needs! Highly recommended this place!

Ricardo me ayudó excelente su ayuda

Ricardo is great!!!

RICARDO great guy fast service , thanks

Good work and respectful Ricardo is good and it clean and safe

Ricardo is the best! He made the process of purchasing a storage unit so simple. His kindness and welcoming demeanor was so helpful while answering all my questions.

Ricardo help me through the whole rental process and everything went smoothly on the rental day. Great service and highly recommended. 👍👍👍

Ricardo was great and very helpful nice guy

Jose the Manager at this location is very helpful and courteous . He assist me to navigate my needs. He is the best.

Ricardo went above and beyond to help me out thank you

Jackie was very helpful and very pleasant to work with!!

Thank you Ricardo for his great help

Really helpful staff. I called on the morning with a few questions and Eric answered them and helped me figure out what was best for my needs. When I got here though - the unit had water in it from the rain. They promptly found me another unit that was bigger but at the same price AND they did an inspection of other units to see if there might be a similar situation going on because of the rain AND called for immediate repairs. Overall the facility is easy to use and access. Ricardo was great!

Ricardo was great. Awesome customer service.

I was renting the storage ;) and the guy attended me. I think he's name is Ricardo he is a very nice person he was helping me with the app and everything he so nice... and I loved the place because it is super clean. I really recommend here..

Great service thank you Ricardo

Ricardo was very helpful!

Sipi at this facility is great! She is an asset to your business. She is courteous, kind and understanding.

Great place

Really clean facility, staff (Ricardo) is fantastic, and I felt safe when I was there. Great storage center!

Siri was very intelligent, supportive, and knowledgeable of the spaces and property!

The people who work there in person are great. Sadly, the company has lost its way. The monthly rent for my large unit was recently increased by $150. I objected, but the onsite team said there was nothing they could do to help. So I sent an email to Mr. B. (the district manager) but he did not respond. So I had to spend many hours vacating my unit by the end of the month to avoid being overcharged again. The day after I vacated, my unit was made available on their website, for $146 LESS (per month) than what they were charging me!! So me, a loyal customer, gets gouged - while a brand new customer gets a much better price (until they flip the bait-and-switch). After I posted the first version of this review, Mr. B called my home (not my main number), spoke briefly to my wife, and demanded to know her name and who she was. (Wow!). She texted me Mr. B’s office number, so I called him right back, but I got his VM and left him a message asking him to call me. That was maybe 7 hours ago, and he still hasn’t called me. So, beware! Don’t get too comfortable in your units. They may significantly jack up your rate at any time - and you can either “pay up” or vacate! A “real person” won’t help you - so good luck chatting with their bots!

Although I like the management of the storage space, and the cleanliness, the Public Storage company is, in my opinion, gouging clients. In five years since we rented our first space, the price has gone up over 200%, for the same size space. Every six to 12 months, the price has been raised by 30-40%, necessitating our having to move to another space in the same complex, often the same size or even larger, which rented for considerably less. The price increases have no logical basis in inflation or costs that I can determine. Unfortunately, Public Storage has a near monopoly on storage in our area, so price competition is minimal. Rather than increase rates by, say, 10% every year, which I could handle and budget for, the company uses a computer algorithm to constantly change and raise rates with no relationship to economic indicators.

Armando and Ricardo se avientan en servicio al cliente, se los recomiendo mucho.

Mando was very helpful great customer service.

Ricardo and Mando were unbelievably helpful with the rental. This is the only storage facility I enjoy coming into!

Ricardo and Mando are so knowledgeable and provided the best service. Best experience at storage ever!

Armando and Ricardo did great in helping find the right size space for my needs. Thanks

Awesome customer service from Armando and Ricardo.

Very good

As a first timer this place really did do their best to help with my needs. Also one of their workers (Eric) was very insightful and kind, he made the whole process a lot easier on my end. I’m definitely glad I came to this place and will be recommending to everyone with storage needs. I’m really grateful for those workers especially the one that helped me out. Thank you Eric and the other public storage employees!

This place is great! Here at the public storage in Pasadena they really helped me out. Eric and the other employees knew what they were doing and I had no issues what so ever, I’m recommending this place to anyone who needs a place to store their things.

Jose me dio muy buen cervical gracias divides hora muy buena persona

This location was great. Ricardo was very helpful and moved my space when my items didn't fit in my first unit. It was very efficient and made the process very easy.

New to this place, Ricardo, Eric, and Jimmy were a big help to find our new storage unit. They were very welcoming and kind.

Great job! Ricardo, Eric, Jimmy were great and they help me discover my storage.

Thank you Phil for such great work. He was very attentive and helpful. He was also very efficient. Thank also to Ricardo who was very helpful. They have a great team here

Ricardo was amazing!!! Love this place

Very friendly service always a joy to visit. The facility is always clean and well lite.

Ricardo and steven were great and patiently found me a great rate. 😊

I have a very smooth transition on my 1st move in day. Ricardo was so helpful and very patient in explaining what I need to do with the code to access the property and he provide a good orientation to the location of my unit. He really is an employee to keep. Steve was also very patient in helping us.

andrew gave such a good service! :)

David was very helpful in helping me find a storage unit! Thank you

Ricardo was the most helpful and understanding associate I have every meet at any public storage.

Ricardo was incredible. Definitely ask for him. Made the entire process easy and quick.

Ricardo show me the unitat first and then help me complete my rental application

Rent increase from $225 to $315....$90 bucks on a fixed income then another $47.25 added for late fee.😳😳 Avoid 511 Fair Oaks Pasadena at all costs. Seriously, some locations know how to manage & serve their customers. This location does not!! They had 2 units near me that were affected by leak in roof with rainy weather. I shared with office. Weeks later when we got more rain the customers came to their unit & massive damage to expensive equipment. They could have avoided this. The rent increase with huge fees are not at all facilities.

Ricardo was amazing! Such great customer service and took his time to explain everything throughly.

Great service. Ricardo help me a ton. Thanks for your assistance.

Ricardo/phill public storage workers was very helpful with the customers and gave Me information about storage unit

Ricardo was so helpful and friendly. A great experience.

what great Employees Jackie and Ricardo were very helpful and informative just went in for some boxes and left with all my questions answered... We will be back!

Muy buen servicio al cliente muy atentos y puntuales, Gracias

I want to thank Ricardo for his excellent customer service I highly recommend this property

Ricardo was excellent. Thank you for your great customer services

Ricardo is very helpful, he helped me when he already finish work , I appreciate it!

Richardo and Jenny (I think that was her name) she currently has purple hair and Richard just moved to this location they both helped me out with my items I unfortunately had to throwaway because my unit had water leak onto my personal belongs along with parts of the ceiling fell and mold had grew in the storage unit. I was able to save some thing but it was definitely emotionally depleting. These two helping me without hesitation -did not even ask for them to and they naturally knew to help me in that moment. Jenny was on the phone when I first walked in so I first met Richardo and he was amazing with me start to finish. Very attentive and thriving Leo and his energy just help boost my energy of what I was about to face of cleaning out my storage unit. Public Storage was gracious enough to take care of my next unit in a very professional manner. Thank you for your compassion.

Ricardo’s customer service is amazing he truly goes above and beyond.

Ricardo helpe me it’s good person

Ricardo was great. Easy check in

Andrew was awesome as well as Ricardo

Was a loyal customer until they kept jacking up my rate, started at under $100 now its 2.5x that...never sent me a notice till I saw my credit card statements...Decided to move out and got the same space at half the cost at Xtra Space Storage

Ricardo nice guy

Ricardo was great help and explained everything perfectly! Thank you!

Ricardo and Jackie helped me with every concern I had and was very clear about everything appreciate it !

Jackie and Ricardo were very helpful and great to work with

Terrible company, I don’t recommend them at all. Raised my rent twice in 6 months over 30% each time, I pay on time auto payments every month. Gave NO NOTIFICATION of rent increase the second time, just billed my credit card the 53.00 increase!

Ricardo and Jackie helped me out with all questions I had and provided a great service will definitely store with public storage again!

Ricardo was excellent help

Finally decided to check out this location after much hesitation about getting a storage unit in the first place. Very impressed with the clean facility and exceptional customer service. Jose answered all my questions and I didn’t feel rushed to make a decision. Thank you for all your help!

I highly recommend this location! I was able to tour the facility and look at multiple units thanks to Jose! He was incredibly helpful and made the experience a total breeze

Cool

So far a good service experience at this Public Storage site. Minerva was friendly, helpful and very patient showing us all the units. Thank you, Minerva.

Just rented a storage space there with Minerva and would recommend highly. Thank you!!!

Excellent experience especially dealing with Minerva who is a wonderful employee. Thank you so much!!!

Minerva was great! She was super helpful, gracious and very knowledgeable! This is my first experience personally renting a storage unit and she helped making the process quick easy and smooth! Thx M!

In the past, dealing with storage space rentals can be stressful, however, my experience has been great. Jennifer at public storage did an amazing job checking me in, and ensuring that I was comfortable with my unit. It was very busy, and she did a great job of remaining calm and making sure every customer there was taken care of. Thank you Jennifer for such a great experience!

Delightful customer service, very welcoming. Amanda and Jen are nice, efficient and knowledgeable. They were able to answer all the questions I had. Without a doubt best service I've endured.

amazing service

Great service Amanda is amazing and keeps the property well maintained

I like this location because it's clean and Amanda provides the BEST service and THANK YOU for your help

Safe, clean and easy to access.

David was very helpful helping complete my rental.

Excellent facility and service.

great service !!

Amanda is the best ! Great service , Great Facility !

Cinco estrellas para la señorita Amanda

Muy amable la senorita Amanda

Great service provided to my brothers and I. Highly recommend 👍

Excellent Cudtometr Jose is Great person …!! Thanks

Just wanted to say thank you to Minerva. She was such an amazing help. She definitely went above and beyond!

Amanda is wonderful

It's just ok.

Make sure to read your contract closely. They can raise their rates at any time and they will. I got a 40% increase within 4 months of signing my contract. Nobody ever answers the phone. Public Storage is a scam.

very nice location 👍🏽 Amanda is amazing , always helpful !

Good job, Jose!

Public storage worker Jose was very professional and thorough, made the whole rental easy and fast thank you

They will raise the rent 30% every year....long term storage bad

Brenda from the front office was extremely helpful with resolving an issue. She went above and beyond to try to help in every way she could. A++ service. Thanks Brenda!

Awesome. , couldn't ask for better. Amanda is great!

Excellent Customer Service... Highly recommended because of the girl at the front desk M.

Thank you so much Amanda!!

Tony was extremely helpful and friendly!

Andrew was very helpful. All staff is awesome!

Great customers service from Leanna all the time. Nice to see her back here at this location!

I have had a storage unit at the South Pasadena Public Storage for over 10 years now. I went today to check my unit and add some items-I had not been there for over a year, so I had a lot of questions. I was helped by a young lady named Leana, who was very patient with me and answered all of my questions-she provided me with first class assistance to me-I am very impressed!

Too expensive. They just slammed me with a *20%* price increase.

Wonderful experience! This public storage has got to be the best! I mean this Public Storage location, it is very clean also spacious, the staff extremely professional too! Amanda and David were very helpful! They went above and beyond to accommodate me🙏😎

This place is really cool knowing the history of the building thanks to David. The employees are very helpful every time I come by. This location is the best I’ve been with by far.

excelente servicio