Public Storage Self-Storage Units at 511 S Fair Oaks Ave, Pasadena, CA

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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 140/moSmall 5'x5'- Downstairs/elevator
$ 140/mo $ 140Best Price Label1 unit left! -
3'x8'Online only price$ 152/moSmall 3'x8'- Inside unit
- 1st Floor
$ 152/mo $ 152Best Price Label2 unit left! -
7'x10'Online only price$ 161/moMedium 7'x10'- Upstairs/elevator
$ 161/mo $322Best Price Label -
5'x14'Online only price$ 164/moMedium 5'x14'- Climate Controlled
- Upstairs/stairs
$ 164/mo $328Best Price Label -
5'x15'Online only price$ 172/moMedium 5'x15'- Climate Controlled
- Upstairs/elevator
$ 172/mo $344Best Price Label -
5'x15'Online only price$ 172/moMedium 5'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 172/mo $344Best Price Label -
11'x14'Online only price$ 199/moLarge 11'x14'- Upstairs/elevator
$ 199/mo $398Best Price Label -
8'x10'Online only price$ 199/moMedium 8'x10'- Inside unit
- 1st Floor
$ 199/mo $398Best Price Label -
5'x10'Online only price$ 204/moSmall 5'x10'- Downstairs/elevator
$ 204/mo $ 204Best Price LabelHurry! -
5'x10'Online only price$ 204/moSmall 5'x10'- Upstairs/elevator
$ 204/mo $ 204Best Price Label2 unit left! -
7'x10'Online only price$ 210/moMedium 7'x10'- Climate Controlled
- Upstairs/elevator
$ 210/mo $420Best Price Label -
5'x9'Online only price$ 213/moSmall 5'x9'- Climate Controlled
- Upstairs/elevator
$ 213/mo $ 213Best Price Label1 unit left! -
6'x8'Online only price$ 219/moSmall 6'x8'- Upstairs/elevator
$ 219/mo $ 219Best Price Label1 unit left! -
5'x8'Online only price$ 237/moSmall 5'x8'- Climate Controlled
- Inside unit
- 1st Floor
$ 237/mo $ 237Best Price Label1 unit left! -
8'x16'Online only price$ 239/moLarge 8'x16'- Inside unit
- 1st Floor
$ 239/mo $478Best Price Label -
5'x8'Online only price$ 242/moSmall 5'x8'- Inside unit
- 1st Floor
$ 242/mo $ 242Best Price Label1 unit left! -
10'x15'Online only price$ 252/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 252/mo $504Best Price Label -
9'x10'Online only price$ 298/moMedium 9'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 298/mo $ 298Best Price Label1 unit left! -
9'x15'Online only price$ 299/moLarge 9'x15'- Climate Controlled
- Upstairs/elevator
$ 299/mo $598Best Price Label -
9'x10'Online only price$ 302/moMedium 9'x10'- Climate Controlled
- Upstairs/elevator
$ 302/mo $ 302Best Price Label1 unit left! -
10'x10'Online only price$ 324/moMedium 10'x10'- Inside unit
- 1st Floor
$ 324/mo $ 324Best Price LabelHurry! -
10'x10'Online only price$ 327/moMedium 10'x10'- Upstairs/elevator
$ 327/mo $ 327Best Price Label1 unit left! -
8'x12'Online only price$ 334/moMedium 8'x12'- Upstairs/elevator
$ 334/mo $ 334Best Price Label1 unit left! -
10'x13'Online only price$ 367/moLarge 10'x13'- Climate Controlled
- Inside unit
- 1st Floor
$ 367/mo $734Best Price Label -
10'x10'Online only price$ 371/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 371/mo $ 371Best Price LabelHurry! -
10'x15'Online only price$ 403/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 403/mo $806Best Price Label -
10'x20'Online only price$ 500/moLarge 10'x20'- Upstairs/elevator
$ 500/mo $ 500Best Price Label1 unit left! -
10'x19'Online only price$ 679/moLarge 10'x19'- Climate Controlled
- Upstairs/elevator
$ 679/mo $ 679Best Price Label1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Pasadena
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Pasadena Storage Units Near Highway 710, Route 66, and 210 Freeway
Storage units in Pasadena are conveniently located near Highway 710, Route 66, and I-20 in the heart of the city. Public Storage in Pasadena is proud to offer indoor storage, outdoor storage, and climate controlled storage in a variety of sizes to help you get organized.
Small Pasadena Storage Units
With Caltech just a few minutes away, students who are struggling with dorm life will love our 5x5 storage units to store school supplies, clothing, and athletic gear off site and have more room to focus on their studies.
Pasadena is a popular choice for growing families, and with its beautiful setting, solid community, and ample opportunities, it's easy to see why. If your family is growing faster than your space, however, grab a 5x10 storage unit and get small appliances, toys, holiday decor, and seasonal items out of the way.
Large Pasadena Storage Units
When Los Angeles living feels cramped, our 10x10 storage units can help you find that extra breathing room with space for furniture, appliances, and oversized boxes. If you're new to the area, we also have large 10x20 storage units to help store an entire home while you get settled.
With historic Old Pasadena just up the road, you'll never run out of things to do in the area. Take a stroll through Central Park, Enjoy the Southern California Children's Museum, or see and exhibit at the Armory Center for the Arts.
Climate Controlled Storage In Pasadena
>With indoorclimate controlled storage units and outdoor storage units with drive-up access, there's something for everyone at this facility. We know self storage can be stressful, so for the most seamless storage experience, use our eRental program to book a contactless move-in that works for your schedule.
Do not forget to check out the other storage facilities with available storage units nearby at S Arroyo Parkway and E Colorado Blvd.
At this Pasadena Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 568)
Ricardo is very helpful, he helped me when he already finish work , I appreciate it!
Richardo and Jenny (I think that was her name) she currently has purple hair and Richard just moved to this location they both helped me out with my items I unfortunately had to throwaway because my unit had water leak onto my personal belongs along with parts of the ceiling fell and mold had grew in the storage unit. I was able to save some thing but it was definitely emotionally depleting. These two helping me without hesitation -did not even ask for them to and they naturally knew to help me in that moment. Jenny was on the phone when I first walked in so I first met Richardo and he was amazing with me start to finish. Very attentive and thriving Leo and his energy just help boost my energy of what I was about to face of cleaning out my storage unit. Public Storage was gracious enough to take care of my next unit in a very professional manner. Thank you for your compassion.
Ricardo’s customer service is amazing he truly goes above and beyond.
Ricardo helpe me it’s good person
Ricardo was great. Easy check in
Andrew was awesome as well as Ricardo
Was a loyal customer until they kept jacking up my rate, started at under $100 now its 2.5x that...never sent me a notice till I saw my credit card statements...Decided to move out and got the same space at half the cost at Xtra Space Storage
Ricardo nice guy
Ricardo was great help and explained everything perfectly! Thank you!
Jackie and Ricardo were very helpful and great to work with
Ricardo and Jackie helped me with every concern I had and was very clear about everything appreciate it !
Terrible company, I don’t recommend them at all. Raised my rent twice in 6 months over 30% each time, I pay on time auto payments every month. Gave NO NOTIFICATION of rent increase the second time, just billed my credit card the 53.00 increase!
Ricardo and Jackie helped me out with all questions I had and provided a great service will definitely store with public storage again!
Ricardo was excellent help
Finally decided to check out this location after much hesitation about getting a storage unit in the first place. Very impressed with the clean facility and exceptional customer service. Jose answered all my questions and I didn’t feel rushed to make a decision. Thank you for all your help!
I highly recommend this location! I was able to tour the facility and look at multiple units thanks to Jose! He was incredibly helpful and made the experience a total breeze
Cool
So far a good service experience at this Public Storage site. Minerva was friendly, helpful and very patient showing us all the units. Thank you, Minerva.
do you have 10 x 10 storage
Excellent experience especially dealing with Minerva who is a wonderful employee. Thank you so much!!!
Just rented a storage space there with Minerva and would recommend highly. Thank you!!!
Minerva was great! She was super helpful, gracious and very knowledgeable! This is my first experience personally renting a storage unit and she helped making the process quick easy and smooth! Thx M!
good job thank you for your outstanding service!!
In the past, dealing with storage space rentals can be stressful, however, my experience has been great. Jennifer at public storage did an amazing job checking me in, and ensuring that I was comfortable with my unit. It was very busy, and she did a great job of remaining calm and making sure every customer there was taken care of. Thank you Jennifer for such a great experience!
amazing service
Delightful customer service, very welcoming. Amanda and Jen are nice, efficient and knowledgeable. They were able to answer all the questions I had. Without a doubt best service I've endured.
I like this location because it's clean and Amanda provides the BEST service and THANK YOU for your help
Great service Amanda is amazing and keeps the property well maintained
Safe, clean and easy to access.
David was very helpful helping complete my rental.
Excellent facility and service.
great service !!
Amanda is the best ! Great service , Great Facility !
Muy amable la senorita Amanda
Cinco estrellas para la señorita Amanda
Great service provided to my brothers and I. Highly recommend 👍
Excellent Cudtometr Jose is Great person …!! Thanks
Just wanted to say thank you to Minerva. She was such an amazing help. She definitely went above and beyond!
Amanda is wonderful
It's just ok.
Make sure to read your contract closely. They can raise their rates at any time and they will. I got a 40% increase within 4 months of signing my contract. Nobody ever answers the phone. Public Storage is a scam.
very nice location 👍🏽 Amanda is amazing , always helpful !
Public storage worker Jose was very professional and thorough, made the whole rental easy and fast thank you
Good job, Jose!
Amanda and Jose are the best 👌 👍
They will raise the rent 30% every year....long term storage bad
Brenda from the front office was extremely helpful with resolving an issue. She went above and beyond to try to help in every way she could. A++ service. Thanks Brenda!
Awesome. , couldn't ask for better. Amanda is great!
Excellent Customer Service... Highly recommended because of the girl at the front desk M.
Thank you so much Amanda!!
Tony was extremely helpful and friendly!
Andrew was very helpful. All staff is awesome!
I have had a storage unit at the South Pasadena Public Storage for over 10 years now. I went today to check my unit and add some items-I had not been there for over a year, so I had a lot of questions. I was helped by a young lady named Leana, who was very patient with me and answered all of my questions-she provided me with first class assistance to me-I am very impressed!
Great customers service from Leanna all the time. Nice to see her back here at this location!
Too expensive. They just slammed me with a *20%* price increase.
Wonderful experience! This public storage has got to be the best! I mean this Public Storage location, it is very clean also spacious, the staff extremely professional too! Amanda and David were very helpful! They went above and beyond to accommodate me🙏😎
This place is really cool knowing the history of the building thanks to David. The employees are very helpful every time I come by. This location is the best I’ve been with by far.
Amanda was a great help very friendly she went above and beyond in helping me ,Excellent customer service . If I can give more stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
excelente servicio
I been a public storage user for 3 years and I love the service ❤️ Selvin is always super helpful. Location is clean and neat.
This facility is amazing and very clean . The staff is always around when you need them for help . Hands down best customer service thank you Amanda for helping me . She is very professional and a true problem solver .
This location of Public Storage on 511 S Fair Oaks is exceptional. Amanda and the rest of the team there are always courteous, professional and willing to try and help with any questions or information you may need. The customer service is far superior above other locations of Public Storage i have visited. Thank you.
We have had our unit here for about a year and it's been great! It's been everything we've wanted it to be. The staff is always there and available to help. And Andrew calls and checks in to make sure everything is going well, which just adds to the wonderful customer service experience. It's a temp-controlled unit and we've never had an issue with the temperature, humidity, or anything. Highly recommend this location!
Diana was the most helpful person and nicest person thank you had a nice experience! ☺️
Selvin is wonderful to work with. He made the process extremely simple.
Amanda was very helpful and catered to all our needs. She was very attentive and kind, glad we stopped by to get our unit here!
Amanda was perfect specially!!!!she help me with all steps !!!!
Easy check-in!
AMANDA WAS AMAZING. VERY VERY NICE PERSON. GREAT ENERGY. NICE HAIR.
Muchas gracias Amanda y Leanna por su buen servicio al cliente y su paciencia lo recomiendo son mucha ayuda
Selling us very helpful
Super friendly and helpful staff. Easy process. clean facility. Very happy.
Clean, secure facility, ideal location, friendly and helpful staff, contactless entry - download the app!
Amazing experience, was here for a little over a year and would definitely store my stuff here again!
Amanda @ Public Storage in Pasadena was helpful, courteous and polite! She explained everything and showed me the unit before I completed paperwork. The facility was secure and clean.
Selvin & Leanna Helped me very much。
Super customer service! Leslie and Lisa are so nice and very efficient. It was so easy and pleasant to go and set up our new storage facility. The facility is clean and well-maintained. I was there for 4 Years and never had an issue. Moving out was easy and the staff did everything they could to make it easier. I still recommend them!!
Girls at front desk are always helpful and nice to me
Wonderful customer service from Amanda and leanna answered all my questions will definitely recommend:)
Leanna the girl in the front desk was very nice and helpful, she was able to answer all my questions I had. Great job hope they hire more people like her. Would 100% recommend this place.
Selvin was excellent. Highly recommend
Leanna and Amanda were both friendly, helpful, and quite knowledgeable!!🐱🐶
Staff very friendly. Facility is clean
Amanda and Selvin were of great help when I had questions in regards to storage. Very clean facility ! 👍🏻
Jeanine was SO helpful! She went above and beyond. Would highly recommend.
love this location, it clean and nice environment. Great customer service and i would definitely tell my family and friends!
I recently became in need of a storage space and wasn’t sure how quickly I would be able to occupy one. The Public Storage website was amazing, I was able to “Hold” a unit at no cost and received a call minutes later. I spoke with Amanda and she was a delight! Gave me all the information I needed and was able to accommodate an “in person” check in for my unit. When I arrived, Amanda was as lovely and helpful as she had been over the phone. She walked me over to my storage space and I was able to walk in and check out the very spacious very clean unit. Leanna was super helpful and helped gather boxes and also made me aware of the promotion they had on the boxes. With the stress of having to obtain a storage space with such short notice, these wonderful ladies made it a breeze! I made the right choice coming here! If you are in need of a storage call Amanda and Leanna and I assure you, you will not be disappointed! Thank you ladies!
Great service, Jennifer was very helpful and knowledgeable. Nice, attentive customer service
It’s nice
This is great service and a clean facility
Selvin good. Muy amable y buna atencion
Selvin was very helpful and the facility was clean and well maintained
At first I was hesitant to go to this Public Storage but I was astonished at the service! This facility proves that great customer service isn’t dead. I ask for specifically Selvin and Leanna because they’re so friendly and willing to help to the fullest.
I was renting the storage ;) and the guy attended me. I think he's name is selvin he is a very nice person and I loved the place because it is super clean. I really recommend here..
Greetings, People I received the most courtesy from Amanda at Public Storage her customer skills were great. I advise if you looking for Storage go on down to 511 S. Fair Oaks and ask for Amanda... thanks for the services you provided.
Went to the public storage, both Leanna and Amanda were very helpful and friendly. Very professional.
Great service at this location. Very friendly and knowledgeable.
Muy bien
Service was great! Amanda especially was very helpful and informative
Great service
Cristela and Leanna great customer service!! I went in not knowing what I needed exactly but they did!! Very helpful!! Great experience they explained everything nicely and without attitude! Thank you! Highly recommend this storage place!
Great place to rent a space. The staff is friendly and very helpful. Even after the initial disappointment finding out that I was not in fact Brad Pitt, they still greet me with a smile. I have units with this company in two different states, the staff here in Pasadena took care of everything smoothly. I'd give them 10 Stars if I could
Staff are super knowledgeable and helpful. I got real help figuring out how much space I need— much appreciated!
First time using public storage not knowing anything. Amanda, Leanna, & Cristela were very helpful & took the time to help explain everything for me!! Service was great!
Walked in not knowing exactly what I was looking for. However, employees Cristela, Leanna, and Amanda were extremely helpful. Very kind, informative, and made my experience very pleasant! Strongly recommend this location.
Great atmosphere, especially the 3 ladies working there Leanna, Amanda, & Cristela. They are so nice & answered all of my questions. Great experience overall, they deserve raises.
The employees here make me feel so welcomed and appreciated. Specifically Cristela, Amanda, and Leanna. They're very nice young women &extremely hard working! They're the reason I continue my business with public storage. They definitely know how to take care of their customers.
Very clean establishment, units are very clean as well as the building, bathrooms, parking lot and office area. The customer service was beyond amazing, and Leanna and Cristela are amazing! All of my answers were answered in a way I could understand, they went above and beyond to provide the best customer service I've ever recieved! If I could rate more I would!
Amanda & Leanna has the best customer service they are always very helpful!
Great experience and customer service Leanna and Amanda made it super simple to find what I needed. Highly recommend to anyone
Daisy was awesome, she showed me around and got me the best deal
Awesome customer service!
Daisy and Minerva are the best!
They're great!
Got helped by an employee “Amanda “ was very much helpful and respectful. loved how clean their work space is. Managers are very nice too strongly recommend. 👍🏽👍🏽👍🏽
Amanda has been an amazing help to me every time I go to my storage space. She always has a smile and a great personality. I look forward to my experience when I have to go to my storage space.
Amanda your the best thank you so much
I got excellent service. Mike was entirely professional and friendly and made it very easy for me to rent a storage unit and get it all set up for use. User friendly is the right term to describe this and it is appreciated.
Amanda was super helpful and attentive. I hope she and other employees are paid an essential worker bump throughout ALL of the pandemic. They deserve it!
I was helped by Amanda and she was AMAZING! She was very friendly and knowledgeable. She made the process go so smooth. I am EXTREMELY pleased with her customer service. Thank you!
Great place
TO ALL CURRENT AND FUTURE RENTERS: Your belongings aren’t safe at this facility! My unit was broken into, along with several others at this location. Management was aware and failed to notify its tenants or heighten security measures. Sent an email along with several calls to the District Manager to address it, and i get crickets in response. If you have a unit here, check on your things. If you purchased your lock through Public Storage, get a new one!! My lock was purchased through the office and was “picked clean” Shady as all hell over here!!
Very clean storage facility with helpful staff. Thank you Alma and Amanda for providing excellent customer service!
Customer service is nice
The building is very clean Very nice Staff marisol was very helpful
Fast friendly customer service also very clean office thank you Alma.
Ask for Alma she was very helpful, friendly
Lisa is great!
Lisa was so awesome and professional, she explained everything perfect and helped us out the perfect storage room. Thank you Lisa !!
Lisa was so amazing!!! She made it such a fast and easy process to rent out a super clean unit. She was kind enough to wait for me to arrive and set it all up (it was 10 minutes until closing) and got us set up without any issues. So glad we came here out of all storage locations. Also this place is SPOTLESS!
Lisa is awesome, she helped get everything set up super quickly.
The staff is very rude there there was an issue with the car Noah was knowing there in the office when I return the car yet they had my ID so I kept the key not knowing where to deposit the key anyways and when I got back I was reprimanded by 21 year old who then began to accuse me of robbing some of the storage units there with no proof horrible experience I do not recommend Public Storage
Esta bien pero el servicio al cliente muy malo malo malo
Lisa and girls are the best thanks
Spoke to Mia and Siena on the phone in which they encouraged me to come in to take a look at the various sized storage units. While I came to the conclusion that they both had great phone etiquette, their customer service when I stopped by was just as awesome. We reviewed various units and pricing. They were not pushy and also offered for me to take advantage of online reserving once I came to decision on which size would work for me (pricing options online give you great deals so it was nice they mentioned it). Their pleasant nature was the determine factor between the fair oaks location opposed to the arroyo parkway location. Keep up the great customer service ladies!
Sinea & Mia are very pleasant and have great customer service! Called in to inquire about storage units and availability and they went through the process of explaining online reserving and pre-registering through the email for quick service on the day of move in. Additionally, they reviewed what was available onsite for purchase to aid in moving (tarps, boxes, tape, etc...).
Lisa was great service I enjoyed working with her she was awesome sauce
Great....!
Lisa and Mia were incredible!! We rented a bigger space than we first thought we were going to based on their expertise!!
Lisa and Mia were very patient and wonderful!!
Lisa and Mia are super nice and professional thank you.
Gracias por el servicio
Great experience today! Vahe was so helpful and the process was so easy and quick! Everyone was really knowledgeable and friendly and it made my move way more pleasant.
Lisa was Awsome! Very helpful and attentive!
Came here to rent a Storage Unit. Thanx Too Lisa And Staff I Got The Best Within My Budget And All My Belongings Fit Perfect!! Thank You Lisa And Team!! Keep Up The Good Work!!
Lisa was amazing with helping us today!! Thank you so much! SpaceNK pasedena
Lisa you are awesome! Always in a good mood. Im using this facility for a long time big part of this is b/c of you. Thanks!
Lisa and Mian were super helpful! No pressure to buy, friendly staff
Lisa and Mia were great! Super easy process to get all sent renting. Highly recommend!
Lisa is super helpful thank you
Lisa thank you for your help you are awesome
Feliz año nuevo! Lisa muchas gracias por tu servicio eres súper amable
I was helping an Aunt move her stuff out of this storage facility and was very impressed with how tight a ship they are running there. The facility is spotless inside & out, including the bathrooms. The staff were very friendly and helpful. The security system is very well designed & anyone would feel perfectly safe while using the facility.
Lisa Was very helpful kind courteous generous offered us water showed us location of the storage very helpful
Great service
Thanks for the great service girls
Vahe, Mia and Lisa were more than helpful! Highly recommended! Great staff! Happy with my choice!
Mia was the best!
Lisa is extremely helpful, fast and easy check in.
They always do an outstanding job will recommend to all my friends
Lisa y mía son súper amables
Lisa was super nice and friendly thank you for your kindness
Lisa gave me great service super friendly thank you
Lisa was awesome, great service thanks!
Lisa was great! Thank you for helping h my mom
Lisa fue muy amiable y servicial gracias
Lisa, thank you for the service you gave me and my mom.
Lisa me dio excelente atención. Gracias
Lisa gracias por tu servicio
Muchas gracias lisa por tu ayuda. Fuiste muy amable
Lisa and staff were super amazing, friendly and professional thanks
Came in to get some information on my account. I am visiting from redwood, Lisa was absolutely amazing, super friendly and helpful. Thanks Lisa
Lisa,Mia and Vahe were so nice thank you for your help
Lisa and Mia are super awesome thanks
Very helpful staff
Lisa , mia y sinea se portaron super amiable graciaa por si ayuda
No me gustó el lugar muy sucio afuera , el baño público está en el primer edificio muy sucio no ponen papel de baño y no lo recomiendo.
Enthusiastic staff, Shannon is the most helpful and professional throughout the process. Would recommend!
Lisa and Mia were very helpful thank u
Lisa provided great customer service & support . Highly recommend this location. Thank you Lisa!
Lisa es super amable y profesional gracias por la ayuda
Service was FANTASTIC! Vahe & Lisa were super accommodating and really went out of the way to make my move a pleasant experience! Clean, nice, spacious storage rooms. Trust the experts!
Been in this storage for many years. The team is super nice. Lots of space for the price.
Lisa was awesome thank you!!
Lisa is very nice and professional thank you for your help
Lisa and Mia are super nice and very helpful. Thank you
Lisa was helpful and great! Thank you got everything.
Excellent facility, very polite courteous staff.
Lisa and mia are very nice and professional. Thank you
Sinea and Amanda 👍🏼👍🏼
Jessica & Siena have exceptional customer service. They are very helpful and friendly. We recommend this Public Storage to you all. Give you all the information you need without asking.
Jessica and Sinea are amazing and such helpful staff. Took great care of me during every visit. Thank you!!!!
Thank you to the ladies at Fair Oaks for the great service! Keep up the great work Jessica & Sinea
Lisa is an exceptional staff member. Thank you for always going above and beyond. You have a client for life!!
Sinea & Jessica were amazing and very helpful and sinea made the rental very easy loved her customer service
The staff is very helpful. The gate opens at 6AM. I think it should open earlier. They should provide auto shut off lights in the storage units.
Jessica and Sinea helped me with all my storage questions. Thank you ladies
Excellent all around experience. Fast, friendly, perfect!
Lisa me hice sentir muy atendida y sinea también gracias
Lisa me dio súper servio, gracias por ser tan amable
Rude people work there
This storage unit is easy and secure to use. Siena and Jessica we’re really helpful on how to use the unit as well as resources close by that we’re useful!
Sinea was very helpful and gave very good service to her customer.
amazing customer service siena was very helpful
Public Storage 511 is one of the cleanest storage places i have rented at. Sinea was very polite and helpful, best costumer service i have encountered. I would recommend this location to anyone looking for a storage to rent.
Sinead was amazing and did a great job showing us the unit. Thanks alot she was the best
Thank you for the service! Everything ia great!
The convenience to the storage access, and the assistance I got from Lisa Marie
At face value, self-storage is an easy business. In exchange for money, you provide customers with 1. A space to store their things, 2. A reasonably easy yay to get to that space, and 3. Some reassurance that other people can't get your stuff. The Public Storage at 511 S Fair Oaks is zero for three. *A space to store things* We booked a 10x10 air-conditioned space on the Public Storage website. $200 a month, first month for $120 - easy enough. On the day of, we show up and the manager explains that, as it turns out, there is no space for us - "the computer must be wrong". They do have a 10x11, but we'll have to pay $270/month. Or we could go elsewhere. After an hour of protests and many "calls to her manager", she agrees to let us move in for $200, but the first-month discount has vanished. *A reasonable way to get to your space - part 1* Day 2. As we are moving our things in, the only elevator breaks with us inside. The door opens on a random floor. We drag our things out and call the front desk - they can call maintenance, but they have no idea of when it will be repaired. We explain that we are stranded in the wrong floor with a 500-lb cart - could we perhaps use the service elevator? Nope, they tell us to drag our things up and down the stairs. After an hour of polite disbelief and many "calls to their manager", they agree to let us store our things in an empty locker on the floor, but they warn us that we will have to get them out "as soon as the elevator is repaired". Also, they charge us $20 for a lock. Update: the next day, I get a threatening call from Public Storage. The elevator has just been repaired, and I had better take the day off work and empty the unit before 6 p.m. or I will be charged for the full month. That afternoon, the elevator breaks again. *A reasonable way to get to your space - part 2* There are two ways to get to our unit - the elevator and the stairs, behind different electronic door locks. I ask the front desk twice whether our code will unlock both the doors, since the elevator is broken. Of course, they say (as they leave for the day). Shortly after, we find out that, indeed, our code does not open the door lock for the stairs. And the elevator is broken: we are locked out. The district manager won't pick up the phone. The corporate call center tells us they will get in touch with the district manager, who will get back to us "within 15 minutes". That was yesterday, and we haven't heard back yet - but maybe soon! Update: the front desk explains that they would never give us access to the door, because "it is a security risk". So (i) they lied to us on Day 2, and (ii) customers with units on the first floor can get to our unit, but we cannot. The district manager never returned our calls and voicemails. *Security so others won't steal your stuff* Maybe the fact that nobody can get into the building is not such a bad thing, after all. The $20 lock that Public Storage will happily sell you connects to a L-shaped plate held to the wall by two screws. The screw heads are exposed in the hallway, and there is no retaining bolt on the inside. So anyone is a screwdriver away from your things. Our unit, and several more units on our floor, have fingerprint dust around the lock area - it looks like theft is a very common occurrence. You meet interesting people in the parking lot around closing time. We met a couple whose unit had just been broken into - they told us that the Public Storage employees were unsurprised and did not care in the least. Another woman retold us how she had her units burglarized three times. The front desk person tells us that "theft happens everywhere" and that they could install a better plate if we really want - but they don't know when, and we'd have to leave them a key. Maybe not. In summary: If you like being bait-and-switched, getting locked out of your unit, and being two screws away from losing your stuff, then Public Storage is great! If not, do not make the mistake we did - go anywhere else but here.
Amazing customer service, very professional and helpful. The place is clean and easily accessible. I highly recommend this branch of Public Storage.
Sinea was professional, knowledgeable , charming and through with the agreement we signed. Show property and space available. Customer satisfaction for this facility was fabulous. Thank you Sinea & Mia
Sinea and mia were great in helping me and my team sith getting set up. Great customer service.
Today came across 2 very nice and helpful women, Sinea and Mia are amazing and there customer service was on point.. Very helpful with showing the property.
Lisa helped us out yesterday getting started with our storage rental. She was very friendly and professional. The process was quick and easy. super glad we choose this location.
My first impression was good and I found this place is very convenient and the friendly women here Mia and sines were amazing. Especially the cleanliness and the hour and easy access. No complaints here. Thank you girls
Came into make a payment and Lisa was amazing and super helpful! Thank you!!!
My unit was broken into this morning. I understand that I didn't have insurance on my unit so I'm out on whatever they took. What makes me not happy is the fact that I have been trying to get my lock repaired for the last 2 1/2 hours. I haven't been given a timeline of when that will happen. My lock is being held by 1 measly screw so I'm not comfortable leaving my stuff in there till it gets repaired. By the way yes, I've contacted the property manager, the district manager, corporate and customer service and I have been told nothing. I just want my lock fixed. Sorry for the rant but I hope this helps other people make an informed decision. Thank you By the way it seems like they have other units that have been broken into, if you have one here you might want to have a look.
I really enjoyed my visit sinea was really helpful and attentive to my needs great customer service I will for sure continue my services with this location.
Came in to fix an issue with my storage unit, Mia And Sinea helped me out they answered all of my questions and resolved my issues. I’ve had storage units else where and this is by far my fav One. Super friendly staff, Customer service goes a long way in a business & these girls are awesome!
Lisa was so helpful and we were really happy with our space!
Lisa and vahe were so super awesome! I needed a storage space ASAP and they made it super easy for me to get in and out. Deff recommend coming and working with them if you need an affordable storage space!!
Thank you for everything!!
Muchas gracias por el servicio lisa siempre es muy amable
I Came into the office to make a payment and Mia & Lisa where very helpful :)
Lisa is awesome thank you for the great service !
Lisa gave me great customer service. Thank you.
Lisa was such great help and very nice as well.
Great service by Jennifer, she was very helpful helping get my unit. Great place.
Lisa at Public Storage in Pasadena at the Fair Oaks location is awesome! Her customer service is excellent. Her problem solving skills can't be taught. She really has the property management instincts to run a smooth office. Kudos to you for your help.
Lisa & Sinea gave excellent service & exudes professionalism
Horrible . I had a unit with them for a year and a half and my stuff was stolen . When realizing it was stolen I immediately broke down to tears in front of my kids and everybody in the office . Since I moved in August which was my last payment the have sent me to collections for 800+ dollars and couldn’t do anything about my stolen possessions . It was all my kids things from bikes to ps4 and a tv . I can believe I spent 207 each month just for my stuff to be stolen and the treated me horribly. I know everyone there will get what they deserve
Lisa and sinea were all smiles when I walked in thank you their the service
Lisa gave me excellent service today thank you
Lisa is always very helpful with great customer service!
Came here to pay a bill and was greeted by Sinea , great customer service!!
Came into to rent a unit, my first time renting. Sinea and Vahe were so amazing helped with all my questions and even got me into the unit that was easy to access and store. Thanks so much your guys are great. Will recommend to everyone.
Thank you to Lisa and Sinea. You were a great help.
Came here to rent a Storage here, the store is very clean and nice.The lady’s Sinea and Lisa are amazing they were very helpful and understanding and made it easy to store without all the BS. Thanks, will be back again if needed.
Fast and easy check in with Lorrie
Lisa was awesome. She made the experience fun and easy.
Lisa was SO awesome. Place is clean, well run. Service is great!
This is the best place to place your storage all your and belongings . The girls are really helpful you their prices are good their personal are professional and really helpful, thanks for your help Mia And Jessica.
Lisa y Jessica son super amable. Gracias por el servicio.
Lisa is very sweet ans helpful. Thank you for all your help and for caring so much
Shout out to Jessica for always giving great customer service. She the best!!!!
This has been the best public storage I’ve been to! I went in to make a payment the other day and was assisted immediately by Siena. They staff here are absolutely wonderful! And I’ve never had any problems since coming here to this location. I highly recommend this public storage.
We vacated today and the stay here was very pleasant and the women in the office are always so helpful. Thanks Sinea and Lisa for helping us with our questions and closing the unit. We will be back for sure if we ever need a place to store all our belongings. Recommending this place for sure.
Lisa y las muchachas son muy am able gracias Por el servicio
I had the pleasure of getting helped by Lisa.. She is super nice and I’m very happy with the services.. :)
Lisa provided awesome customer service. She explained the process and listen to our needs. The facility is clean and located near freeway for easy access. I feel that my belongings will be safe here. Thank you lisa
I went in to do a payment and Sinea helped me . She was really helpful and friendly with a smile on her face . Thank you so much Public storage and employees !!
This is by far my favorite location. The girls that work here are so nice and always more than willing to help me with anything I need. I’ve rented other storage units before and they don’t measure up at all. Lisa is my favorite! She’s so friendly and makes me feel so welcomed. The facility is clean and the office is super organized.
Great searvice by Laurie
Lisa and Karina were so amazing today. I had a thousand things to juggle and they were so supportive. Even when I was far away in Brooklyn New York!! They run a tight professional ship. Love this place.
Lisa is the best than all the rest. She is funny and a great since of humor. Q
Lisa, you are fabulous, you are funny, you always been good help by keeping my stuff in safe we love and get pregnant and I give you my dog.
Lisa is very nice and good
Lisa & Beatriz were great promo Service thank you
Lisa and Beatrice very intelligent very nice and courteous
Came in to make a payment for my sister and Sinea and Lisa were very nice and friendly. Thanks for your help girls.
I Really Enjoyed My Experience At 511 S Fair Oaks Avenue, Pasadena CA. Sinea was extremely clear & patient in explaining the renting process, that was very comforting because I had a ton of questions. I also enjoy the level of security that is offered at this facility. Lisa (manager) and Sinea always greeted me with smiles which felt like family being that my immediate family is on the other side of the country. All in all the entire process and experience was worth while and would definitely do it again given the chance with more than fair pricing and top notch security and friendly greeting I recommend all to give this location a try, they have a massive amount of storage spaces as well. Very thankful for the experience :-)
Lisa muy buen atension
Great monthly rates, clean facilities, and very friendly staff. Sinea was lovely and helpful, and everything was set up very quickly. Highly recommend.
Sinea was beyond helpful and one of the friendliest and most knowledgeable team members I’ve ever dealt with at a local business. The storage facility is well maintained and seems very clean and taken care of. Would recommend this Public Storage over others I’ve been at for great customer service and well managed location.
Needing to rent a storage unit in a hurry, was really stressful. Sinea, made the process easy to understand, and added an excellent mix of thoroughness, humor, and patience. It was an unexpected, and pleasant experience, thanks to her.
Great costumer service!
went here today after the glendale location directed me here for a lower priced unit available, the 2 ladies were very helpful and nice. great service!
Sinea and Lisa were extremely helpful, professional and made me feel at ease with my purchase of a storage unit. Highly recommend this place and if you get the chance to interact with these two ladies, do it!
Lisa and Sinea are amazing! So helpful and accommodating. Would definitely recommend going here!
James was really nice guy and wonderful
Super clean, secure facility. I was lucky enough to be helped by the lovely Sinea, she was extremely helpful and took her time showing me different units to accommodate my needs, while also giving me the best promo deal being offered at the moment. She was delightful and knowledgeable and I was able to rent a great unit with tons of light. I’ve rented from other locations and no one has taken their time to explain the contract with me as thouroughly as she did... I appreciate it!
Lisa is amazing! Got me set up and ready to go in under 15 minutes. The process was a quick, efficient, and pleasant experience. I feel great about choosing to rent here. Thanks, Lisa. :)
Lisa was very helpful.
I've been a loyal and satisfied customer at this particluar PS location. Why? Not only do they keep the buildings clean, lit and rodent-free (as well as cool - important for artwork, etc...), but they're honest, hard-working staff really cares about their standards! Starting with Tony Barja, who handles the oversite mgmt., James, Lisa (the property mgr.) and Erica - they're all very dedicated and working to get ever better each day. The location is phenomenal! The staff is exceptional. If you're looking for a safe, well-kept facility where you don't ever have to be concerned about the security of your belongings, this is the place to be!!
Lisa gives outstanding service, i have been renting over a year. I plan to not leave thanks again
love the service!!
Poor location leadership!!! Corporate leadership is worse!!!
Always very nice customer service, clean facilities, wish they had a small trash can/bin though.
If you are looking for storage this is the place to go! Ask for Lisa!!!! From the moment I walked in she greeted me with a warm smile. She explained everything in detail, took down the items I would be storing, and recommended sizes that would work for me. Then she showed me the units they had available. I had a million questions and she was so helpful and answered all my questions. She also gave me several tips to tell my movers. I know my stuff is in good hands. I'm sure there are other places that could have meet my storage needs but Lisa's professionalism is what made this stressful time a little less stressful and is why I ended up choosing them.
James was awesome! He provided awesome customer service. Would definitely recommend to all my friends and family.
lisa is the best of the best. eres lo maximo
Great service from the team thank you lisa
Lisa and team has been wonderful since day one. Thank you for all your help
Lisa was extremely nice thank you for your help
Ashleys service was superior had a great rental process thanks so much
Lisa was very professional, friendly, knowledgeable, and if that weren't enough.... Cute
Pattie and Lisa were great helping me get a space thank you
Patty and Lisa was very helpful with answering all my questions especially for a first time renter like me. Thank you very much ladies!
Ashley and Lisa were awesome! Very helpful. Would highly recommend. :)
Renting with Ashley she was friendly and professional she made my move easy and in under 30 minutes I was out of the office. Highly recommend this public storage 👍
Went in to make a payment for our family unit and I was attended by Lisa. She was very friendly and so helpful. The experience was quick and painless. She was delightful!
Lisa gives great service
Lisa is great! Super helpful!!!
Lisa eslamejor
Justin was very helpful and Lisa also made me feel welcome; love the vintage sign on the building
We rented a unit today and had no prior experience renting. Érica helped us decide what unit to get and took time to walk us through the entire contract which was impressive to me because not many people can do that. The experience was very pleasant.
I went in there to make a payment for my unit and i was helped by Lisa. Wow I have to say she was incredible, she was quick helpful and really pleasant. It was a day changer for me she made me smile on a traffic filled day, thank you Lisa....
Lisa was incredible!!! She made it so easy and convenient to get all our stuff organized and packed away. Made my day 10x easier. Our non-profit loves her.
Ashley and Lisa made the entire process, from moving in, to moving out an easy, stress free experience. Storing personal matters and that transitional period can be unpleasant enough- but Ashley and Lisa made it a relaxed and a pleasure!
Super clean and friendly service! Lisa was great to work with and was able to customize our needs for the proper storage space. Thank you, Lisa!
Lisa es super amable gracias por tu servicio
Leslie and Ashley are awesome rental process was simply and fast the place is clean and exactly what I need
Good service at this location. Very helpful! Leslie and Ashley answered all my questions and showed excellent customer service.
Leslie and pattie were very sweet. They were very detailed in explaing to me my questions & concerns.
Thank you for great service, lisa, leslie and ashley are so nice thanks
Lisa was so helpful and attentive when we were renting our storage space. She was the biggest reason why we chose that location. She's awesome!
Love this place! I'm a student who was moving her stuff into a unit just for the summer and Lisa and Ashley were a huge help when I lost my key to unit, and they made my move and everything so easy and were very helpful whenever I asked questions. Definitely recommend this place to store your stuff !!!
Ashley Lisa and Leslie were amazing with helping me get my storage space they found me the perfect space for my 2 bedroom home and had all the things I needed to move my furniture I recommend this location to anyone looking to rent a storage
Me and my boyfriend recently rented a unit at this location and the girls were super cool and very helpful! Definitely recommend this location for all your storage needs!
Super nice people. Daniel and Lisa were very helpful and provided excellent customer service. Great prices also.
Great service from Leslie and Stephanie
The service here was top notch. The first storage locker I looked at wasn't going to work, and Leslie and Ashley worked with me to get the space I needed, and to find it at the best price at this location. The level of service went above and beyond d to make sure I had what i needed! This is the best public storage I've been to in years.
Lisa & Leslie were very helpful from explaining the initial forms and getting the storage unit. People looking for storage should give them a call or stop by the facility. Ok...I was going to give them a bad review about the elevator not working but the problem was the city power was out for a two block area.
Muchas gracias por el servicio lisa y lesie soy muy amables
Leslie was awesome. Very professional and friendly
Great team (Lisa, Leslie, & Patty!)! So helpful and great service! My units were clean and the proper size as advised by the team. Thanks!
Very nice and helpful staff :)
Las chicas lisa h ashley me dan super servicio son muy amables
Ashley & Jessica were Awesome! I'll recommend this location to all my real estae clients and family . Thank you.
Great service would recommend to come to this location if anyone needed service Lisa great customer service skills
Clean storage facility, restroom for customers moving in, and attentive staff. Lisa was extremely helpful when I moved in and the service has been great.
Simple, straightforward, and reasonably priced. Lisa was especially helpful and answered all of my questions.
Very prompt and Professional Service property manager Jessica is very helpful she's very courteous and knowledgeable about her job I would recommend public storage1
Lisa and Ashley are the best! They are so friendly and professional!
I loved how Lisa the manager was so helpful and friendly. She gave me a perfect size storage and explained everything clearly. She was so sweet with my son also. I just loved her.
Lisa and Ashley are great thank you for your service
Fantastic customer service from Lisa.
Awesome staff! Very helpful and friendly!
Ashley at the front desk was so nice and personable. She showed me all of my options with a smile. Great service.
I've been a faithful resident here since before it was Public Storage. As anywhere, issues come up, they are frustrating and need resolution. I have to say that these guys have helped out in every way possible. Lisa, James and Ashley are excellent with questions.
Lisa was awesome! Super helpful !
Super friendly! Lisa has been very helpful. Would definitely use this storage location again if I wasn't moving.
Lisa is amazing!! She really knows her job and helps you as fast as she can. Great personality!! Thank You!!
Patty and Lisa were great made the process so easy and comfortable for our move! Thanks girls
Lisa very happy I met you here your help was great. The way you explained everything to me helped me decide to rent today instead of waiting till next week. To bad I have to rent at another location since your location did not have. The size I need thank you
It was a good experience. I just needed a temporary space to store some stuff. Ben was super helpful and offered us an awesome deal with the promotion of the day.
Ben is the man. He literally ran back to the front desk to get the key. Super friendly, would move again with public storage. Thanks
Lisa is awesome! Helped us get all set up!!
Lisa is lovely.
James is great! He helped me a lot. Thank you!
Alley was very helpful and congenial!
Great customer service! Lisa and Daniel and prompt and professional, quick to solve an issue I had and got me on my way! Thank you!
Daniel is a great guy that help you with your storage needs.
Very safe place, girls are very nice lisa and ashley are very helpful
Lisa was really nice and helpful, everything went fast,they are very caring and want to make everything smooth. I would recommend this place to anyone.
Awesome location. Excellent service and info. Good prices too. Daniel was great and knows how to work with customers very well. Lisa was a pleasure and I'd definitely recommend them. Cheers.
Lisa was so nice i love her😁
Great customer service. Lisa was very helpful.
Nice, storage facility. VERY friendly staff. Beware the prices though, you are required to purchase insurance through their provider when renting a unit. This is minimally another $11/month on top of the unit price. Usually it will be more.
Muy buen servicio Ashley y Lisa son muy amable gracias
Quick and easy, thanks Ashley!
Really good service lisa helped me sooo much THANKS
Safe, secure, climate controlled building with great people and excellent customer service. Sign up while they have a promotion and you're money will go even further. Awesome location that represents the company well!
Great customer service!!!!!!!!!!! really helpful and always with a smile. I highly recommend this location.
Made a reservation online. I went in to see the unit. Beatriz was amazing!! She took her time and walked me through everything! I couldn't have asked for a better experience.
Lisa and Beatriz are fun and amazing!
Lisa was great
Lisa did a great job education me on all the information that I needed. Great customer service would recommend to anyone looking for a place to store their belongings!
Lisa, Ashley and Beatrice were so professional and friendly!! I would use your facility again!
The girls here are absolutely awesome, great service, lisa, Ashley and beatriz thank you
La verdad me atendieron super bien. .. en especial Beatriz... muy amable..
Lisal and Ashley were unfailingly professional, helpful, and upbeat. The whole site is exceptionally well run. i invested in Public Storage Stock after my experience. Dean Currie
Lisa was a lot of help thanks
Place is very clean girls are very easy to deal with and Lisa and ashley are super friendly.
Ben and lisa were awesome gave me great service thank you
Lisa Ashley Beatrice are the Bomb
I can in to make a payment, for a friend these 2 ladies in the office were all smiles and ready help. Lisa and Ashley thank you for helping me, if i ever need storage i will for sure come to this location. Thank you
Thank you . For the great service these girls are so awesome total. experts lisa and ashley you gals are super. Thanks again
Ashley was very friendly!
Lisa and Ashley,is so nice
Lisa and Ashley are awesome
Lisa, Ben and Ashley gave great service highly recommend it here, these are true storage experts, very nice, great customer service and best of all very friendly. Thank you for your help.
Lisa showed me the unit and was tremendous exemplifying excellent customer service in a major corporation (which is not an easy feat).
Awesome place to store your stuff , Lisa showed me all the storage rooms I wanted to see , she was honest & very respectful , she got me the best deal for my dollar. Happy customer! Thanks Lisa !
Aaron was so amazing and helpful with me and my sister today and on top of that we were late but he was patient none the less and made sure i had everything for my moving needs! Thanks Aaron!
Awesome service lisa was great
Lisa , tony, and Juan a provide excellent service!
This company is a disgrace!!
Very good service at this public storage by Juana. Very courteous and helpful. Assisted me with answering any concern I had.
I came at the last minute to get a storage unit and in a panic , and the salesperson Lisa helped me pick the right size I needed at am affordable cost. She made everything quick efficient and easy for me. Great job Lisa. Public Storage is clean and with the added security I feel my belongings will be in a safe place. Thanks. .. highly recommend
Carlos and Ricky were so helpful and awesome. I was in a rush and Carlos quickly ran through everything and was so caring about my needs. They were quick efficient and friendly. Thanks again guys!
James was very helpful and professional.
Ana had an up beat attitude and was very knowledgeable with storage information.. She handled every question we threw at her professionally and efficiently.
Lisa was great and with a lots if energy
Ana was fantastico! And Lisa tambien!!
Tony who helped me today was very friendly and got me in and out fast.
Great service from James, thank you!
Jonathan and Ana are the best here .. Very nice and kind .. Both helped me with my transfer unit. Lovely ppl
Beatrice was so wonderful. She kindly helped me find the appropriate storage, then she also built a cardboard wardrobe I purchased. Glad I decided on this location.
Thank you James and Carlos. quick and easy..good pieces. .
Thank you for your help, James!
It was clean and easy access to our room with the elevator. Lisa was awesome with making sure we had the right size unit and could fit everything in. Lisa also had us laughing and made it a very enjoyable time.
lisa y Ana son muy amables. gracias por su servicio
Lisa and Ana are the best, always nice and friendly... thank you
Chicas lindas Lisa y Ana son muy amables gracias
Thank you Lisa and ana for your service and help. You have great customer service. And always have great smiles on your face.
I love this location. Everything is easy to access and the management is great. Thanks Lisa.
I tried reaching out to the regional manager tony because of a mistake on the company's part. They will tell you on the phone whatever you want to hear to get you to make a reservation. 2 seconds after signing everything, it turns out the unit wasn't climate controlled like I was told on the phone and at the unit. I asked them to cancel everything and just refund me but they said they couldn't. They have to get the regional manager to do it(tony). I was polite, I didn't flip out. I called tony and left a nice message. It's been 5 days and still I didn't hear anything. I figured they would call there manager and have this taken care of but it seemed they didn't want to. It's really not worth my time to keep calling and complaining so I'm just going to ride out until the end of the month and cancel this unit and go else where. I'm very disappointed with this place. Go elsewhere.
Great service ! Thanks james for the help :)
The guys in the office were great. They took their time to show me the units; explained what would be best for my situation. Carlos and Raffi were the main reason I chose this location as there were others in the vicinity
James was very helful, explained everything and made everything easier
Great service from James
Raffi was great. Booking process was easy and unit was clean and in good condition. Also gave great suggestions with items that help with the move.
Mario, Raffi and Carlos were friendly and attentive and did not let me wait excessively. Clean and no questionable riff raff outside. Stuff feels safe.
Raffi was amazing! I had outstanding customer service, well above and beyond anything I was expecting.
James provided great customer service
This is a very welcoming place. Mario is such a nice, helpful gentleman. Moving is so stressful and he just is a calming influence. I am liking my experience very much! Thanks Mario! Katy
Excellent!! Service by Brian, Raffi and Mario
Raffi assisted me today'...made it so easy by anticipating my need and solved all problems in my head. I will no longer be dealing w clutter. Im extremely happy.
Raffi is the most helpful person I've met! He's very patient and understanding. Helped me find the perfect unit for my job!
I really like all of the young men that work Public Storage. Mario, Raffi, and Brian are very helpful guys. Mario always help me with the roller carts, and I really appreciate his help because I am new at this storage thing. Raffi helped me today understand how my payments will be. Brian was very kind in helping me with the push cart a couple of weeks ago. All three of these guys are really cool. Thanks, Jacqueline Lemons
Raffi, at closing time on the 10th, their busiest day, I was frazzled. The customer support Raffi gave me, to help me organize and buy what I needed and get back to my movers was incredible! Thank You Again, Susan
First time at this property, I was pleased with the service Raffi gave at this location, Mario was also helpful . They gave the best service. Raffi also got me all the merchandise that I needed . Great people and very helpful and honest.
A+++ Customer Service from Brian!!!
Brian was excellent. So friendly and warm. He was a great in finding me the correct size of the storage.
Mario helped me with box options. Awesome customer service and great management!
Mario and Raffi are great they were really a big help perfect gentleman. They both have great sense of humors as well. This is the place to come when you need store your extra things.
Mario at this location is the best manager. Raffi has been helping me for about 2 years , I came back for him, he had given me a outstanding service. Also another employee name Jonathan helped me with side questions.
Went in to inquire about a unit and Jonathan was very helpful and informative. Great customer service here!
Raffi was a great help! Super easy to move in and out. Secure units, dollies available for use, big elevators. Definitely would use them again!
Needed storage for short term as I was undecided whether to move out of state or find somewhere in LA/Pas. After I explained this to the sales guy he said that if I paid for a month I could get a pro-rated amount back for the time I did not use provided I have enough notice. Paid for a month ($279) was there for under two weeks they said I get $6 back. I'm not a math genius or anything but it did not add up. BAD experience, pushy sales team would never use them again. Wasted money... I told them to keep their 6 bucks and walked out.
This storage is so nice. Location, Spaces, Room also are nice. Staff especially are good persons.
I got a great 10 x 14 space there. Raffi who assisted me to get the space was extremely helpful and pointed out that i could save 50 % on my space since they are having a memorial day special this week.
I've been with this Public Storage since 2011, and it has been a very positive experience. Mario and Raffi are always friendly helpful and professional. I highly recommend this Public Storage!!
Mario was very prompt and helpful. Definitely a good property manager
Raffi and Mario are great. Problem making payment but resolved quickly. Customer service excellent.
Great service
Fantastic service at this location. Raffi and Mario were extremely helpful and accommodating. Both seemed to know almost every customer that came through the door by name while I was filling out my paperwork. I would highly recommend this location for your storage needs.
I recently just moved and Raffi was very helpful,have never seen a better service given from anyone that I got from him,I recommend this employee ,he did not try to trick me like other employees,was honest and straight to the point,amazing service.
I've never had a better time renting a space , Raffi made it easy and very helpful. Mario has a great customer service skills.
I think they are fantastic Dulce and Rpbert
Easy move in, nice unit
Hi everyone who maybe looking for storage well this is the place! Its clean and the staff is friendly your going to love robert the property manager call him up for a quote.
robert ...bueno fue una atencion muy amable ,buena explicacion hacerca de las promociones y precios de las unidades ...como tambien sus reglas..ok.good atencion..thanks
Good service!!!
Robert&Raffy understand the importance of good customer service and efficiency.good job fellas.
Robert was kind, cordial, and quick. Wonderful business with great service!
Daisy no atendio muy bien muy amable en todo momento reconendamos este lugar
Very friendly, helpful staff. Robert is extremely knowledgeable and Daisy was especially helpful.
Robert and Daisy were very friendly and very helpful. Great customer service. 😄
Robert was awesome he took real care in helping me with my rental. I was concerned where I was going to store my things. But. Since I met Robert. My problem was solved
Beware of this location, my 1st floor unit was broken into. I received a call saying your units latch was knocked off by accident & that everything looked 'fine' when when the worker looked inside. But when we went there our latch/lock was all screwed up & hard to open which means someone had all the time to work on breaking in. We saw that 4 TV's, PlayStation, printer, 3 large bags of my clothes were stolen among other things. They have people living on the facility. Conveni...ently NO CAMERAS on the aisle where my things were stolen. This is either an inside job or the people living in their units. Front office workers encourage new customers to give positive reviews on the website but when I went there on the day I found out what was stolen there were two customers upset that there things were stolen as well with no footage. It took 4 hours for Pomona PD to show up for us to get a report & for him to say 'this happens here all the time'. Had I known this place was this poorly secured I would not have gone here OR I would have purchased better insurance because they sure don't care about nothing but your monthly payment. You're supposed to do your part but they are horrible at doing their part. They should let you know from your 1st day there to purchase the highest insurance because things are stolen from there a lot and that people live in their units. Call back was too slow from the district manager Rick Jansen and now I'm over talking to him. I will pursue further action to recover what was stolen from this essentially open to the public to steal your things...Public Storage. See more
Raffi and Robert at this location were great and very helpful.
Raffi Thank you. Great help and excellent customer service!!
Raffi is very professional and helpful.
Customer service was great by Raffi.He great at what he does.
robert was great!! highly recommend asking for him when you call public storage. They have the best rates and friendliest people around!
Robert - great people! Perfect location!
Raffi was very helpful and provided great customer service! The space is clean and convenient.
Robert is the best! Very kind and helpful and we are very satisfied with his service.
Daisy was helping me today. She was really knowledgable and helping me find the right size of the storage space I need. All the people here are very helpful. Thank you to all of then:)
Beware, Beware, Beware! Apparently they have the right to raise the rent every 6 months at this facility because of the location that its in. I was not advised this at signing. Also if it was a 3-5% raise (YEARLY) I could understand as that is the norm on any rental property. However, here apparently they think its fair to raise it by 11% from $136 to $151 in a 6 month period. What they advised me was that its in allowance with fair market value of the property. I used to rent from a property in Whitter and they never raised the rent in 5 years, apparently in Pasadena the owners are money hungry for profits, as soon as I can I will be moving my things elsewhere. My business with this company is over.
I've been dealing with Raffi and Robert for such a long time and I've always been very happy with their service, they are always willing to help me with everything . These two should be at a higher level. They should be promoted ......
The entire staff was friendly, super helpful and sincerely interested in helping me have a positive experience moving my things into Public Storage. Many Thanks, Barbara
Shannon and Ilia were wonderful. This was my first time renting a unit, so I was a bit nervous. Shannon guided me trough the process and helped me find what my best option was. I am confident to know my belongings will be safe and cared for.
Robert was super friendly, knowledable and expedious. Between going online to secure my reservation to going in before the move to complete the paperwork, the whole process took 30 mins. Would highly recommend to anyone in the area.
Robert and Raffi did a great job. A plus rating
Service was great! Daisy and raffi were a lot of help! Thank you!
Robert was very helpful during the lease process. I would highly recommend this storage facility
Robert was a great help. Very happy with the service we received!!! 5 stars
Super friendly and really helpful! Our move was stressful but Robert and Raffi made renting a storage space so easy and quick. Would definitely recommend this location to anyone who is in need of storage! 5 stars!
Robert and raffi , always very helpful especially dealibg with change of storage units. We have been here for years.
My first time here, great customer service by Raffi . He is The best.
Great service. Brian helped a lot.
Raffi and Robert were great! Fast and reliable service. Another happy customer :-)
Robert did a excellent job.
Robert is awesome! He is a consummate professional with a calm and friendly demeanor. It's been such a joy working with him, I'm almost sorry to get my belongings out of storage.
Raffi was awesome! Very helpful! Great service!
Robert and Stephanie very helpful and friendly. They even gave water to us since it was so hot out on moving day. Love both of their service
Robert and Raffi were very nice and helpful. Everything went smooth without any problem. Great location for me. And I got the Memorial Day's half price discount!
Clean and friendly
Robert provided me with great customer service, he was very friendly and knowledgeable. Will definitely give him my business again.
Robert and stephanie have given me good customer service, they are very nice people.
Extremely friendly staff. Clean property. Very satisfied with my visit.
Robert will go out of his way to provide excellent customer service. Thumbs up!
Everybody is very nice and kind, they suggest the best possible deals to you. The facility is maintained well. The storages are clean and security system looked new and secure.
Robert excelente servicio
Robert and raffi are great! They gave me the best customer service ever! These guys are awesome, they helped me with all my merchandise needs. I highly recommend them.
Robert
The staff here is awesome. Raffi and the staff here are excellent. Super helpful and helped us with everything. I highly recommend this Public Storage.
Robert, daisy, and Linda are great! I have been renting at this location for a while, I highly recommend it, the best!
Robert is the best manager ever!!
Robert raffi Great service very easy and quick
Robert and raffi Best service and soo friendly thanks for the help
Robert was amazing, he explained and disclosed everything. He also gave us several space options wich made it easy for me to select and be satsified. I highly recommend this storage facility.
Robert and raffi are great, they are very professional and provide excellent customer service. I highly recommend this location.
The staff were efficient and pleasant. The facility is immaculately clean and well maintained.
Robert was super helpful getting me set up. Clean facility and friendly people
Robert was very nice and answer all my question he was great. I will also refer others to this storage place.
Robert and Stephanie are awesome. They are always very helpful and willing to meet my needs. The place is always clean and maintain very presentable. I really appreciate the calls because they make me feel like a valued customer. I also feel my stuff is safe at this public storage.
Robert. Great, service. Very clear and informative
Robert was great!
Robert and Raffi were great... got me all set up with the space and with moving supplies. Straightforward, good service. Highly recommended.
I went there to ask for a rental. Robert Manager, Steph, Raffi and Brian were so nice. They ask me my need and recommended the best for my need. He showed me the storage. Renting process was so smooth and fast. Robert called me with follow up. Thanks for your help.
My experience at the south fare oaks was excellent . The customer service from Raffi was a great to help get me what I need definitely quality professional service.
Robert was awesome help. Great first experience.
My experience at this facility is superb. The staff are helpful and friendly, especially Stephanie and Robert. What a great upbeat team!! I feel very confident and sure about the safety of my stuff and the promptness of the service. Five Star experience in customer service. Highly recommended!!!
Robert was great
Robert is very nice and helpful. Storage is clean and secure.
the property manager was really great!
Hung out with r and r today. Robert and raffi give great customer service, would highly recommend this facility.
Highly recommend!! Safe and secure location with great prices and online offers. Robert and Stephanie are great and helpful in every way possible.
First time here wonderful crew. Very kid friendly. Rafi parked my grandbabies car and Stefanie was very informative. Felt like home.
Excellent 5 star service! Courteous, friendly, and helpful. Robert's suggestions saved me $200 a month! Would highly recommend this facility.
Friendly service. Great facility.
I am a storage renter at the Pasadena Location located on Fair Oaks. When I signed up over a year ago Robert serviced me with the best customer service I had seen in a while. He was very professional, well knowledge and assisted me with my coupon. He provided options for what I was looking for that fit my budget. Now a year later I am still renting and at that looking for a small unit and Robert was there with his awesome service to make it easy for this transition. I wanted to acknowledge greatness and say Thank you for your awesome Customer Service.
Best deals!! Raffi & Robert provided great service!
Robert very helpful !!!
Awesome place. Super clean and VERY HELPFUL. Stephanie, Bryan, and Robert were so great and helped me out with anything I needed. Would recommend it anytime!
Robert was helpful and extremely accommodating.
Very easy, great customer service by Robert. Nicest public storage space I've ever used.
Robert, the manager, is always friendly and helpful. The staff is always friendly and helpful as well. The property is always clean. Hands down the best storage facility in town!
Robert was very nice and professional. Make my experience easy and hassle free. Also provided me with free beverages! Will definitely be back again for any storage needs.
The people here are so great.
Stephanie and Robert were very professional and helpful. Thank You.
Fast courteous and efficient. Very easy process. Thank you!!!
Robert is great...
GREAT BUNCH SPECIALLY ROBERT & STEPH
I never write reviews because 99% of people that write them are maladjusted narcissists that enjoy the power of a one-sided fight. Why are negative reviews always 10 times longer than positive ones? Because the people who write them want their lives to matter, and the surest way to do that is to do your best to ruin a complete stranger's life because your day may or may not have been slightly inconvenienced. That being said, Brian, Stephanie, and Robert are individually and together the greatest Public Storage staff ever to have existed. As far as I know, they are literally the only three people that work here, but together they have somehow managed to perfect storage in the public sector. There's no trick or gimmick, it's just the old-fashioned combination of clairvoyant predictions of customer's needs, a computer-like reservoir of product knowledge, and work ethic. Bravo, Pubic Storage team 23042, bravo. As a customer, I am honestly satisfied with my experience. Thanks again, Wyatt
Pleasant, professional service. Steph is a delight. Facility was absolutely tidy, clean, etc.
A very outgoing and customer friendly crew, Robert, Steph, and Brian make it easy to do business. Set up was seamless, facility is always maintained, and it's easy to get in and out of the facility. If you're in the market for a storage location, pick this location because of the convenience parking, wide entrance, and staff.
Great service!!! Very helpful with all our needs! Highly recommend this location.
Great Storage and Service
Robert Stephanie and the rest of the crew always provide great customer service. They always greet me with a smile and a warm hello. The facility is always kept clean and is very presentable.
I have rented from Public Storage for both personal reasons (while transitioning to the East Coast) and for my pharmaceutical industry. I have been so pleased with customer service consistently at Public Storage that I have re-signed since 2008. That has been 5 years! What makes this place special to me is Stephanie, and her old counterpart in the Colorado location, Belinda (currently working on Lincoln in Pasadena). Two other outstanding employees are Robert and Brian. They go out of their way to make their customers happy. They are kind, professional, and exceptionally hard working. Today I had a UPS order of pharmaceutical samples and Stephanie helped me unload my samples to my unit and even helped me throw away the sample packaging in order to expedite the process. Wow!!! Exceptional team - they make my day every time I see them.
I needed a storage unit as a transition while moving and wanted a climate - controlled environment. This location was perfect for me and Steph/Robert were always helpful. I recommend it if you need storage for any reason.