Public Storage Self-Storage Units at 2356 Sylvan Avenue, Modesto, CA

I used the app to rent online since I am in another state and my friend needed to put some stuff in storage for me. It was super easy to do. App is easy to navigate and my friend had no issues loading the storage shed for me. Rates were great. I never spoke with a live person or visited the property so I can’t give any review on that. But they do have a very easy to use app.

Staff was very friendly and helpful. Storage facility was well-maintained. They, however, could not provide assurance that space rental fee would remain relatively stable even for a short period of time.

Great place , great units , great staff , 10 out of 10 would recommend! KIM is a fantastic employee, very nice and professional

It’s infested with rats , would not recommend

The manager and the black lady at Fresno Public Storage I dealt with were professional and very nice. I cannot remember the lady's name I interacted with at the storage units in Fresno, when I closed my unit down. All I can describe is an attractive, older, black lady...was so nice and professional...the manager was also a pleasure...I was not in the best of moods when I met the manager Shirley, but she remained professional throughout our conversation..and I appreciate her for that...

I had a great experience renting a storage unit from Rebecca. She was very helpful and accommodating. She made the process very easy.

Thank you Rebekah for all of your help & all of the information you provided, was definitely a pleasant visit! Blessing's!

Great service from rebeklah

It's nice it has the option to have a outside storage or inside climate control storage but inside the climate controlled building it's Hella scarey being in there the lights are controlled by movement so the rest of the storage facility is dark.. but that's not the reason for my rating THE PLACE HAS A BAD RAT infestation 3 different customers there told me they are switching storages because Because either there stuff Got ruined by the rats.Or they have found dead ones in their storage. if you look up-and-down the aisles, you will find the feces of them.And I also found a dead one In their parking lot , also , when I was using their Bathroom i seen a cockroach and the manager is well-known of the problem.The only thing she could suggest is to file a Complaint to my insurance company which I got it from them.And they only give you $250 for Vermin damage.. and the place stinks so bad like rat Feces The manager also told me that there is about ten people in a day that comeing in complaining or that are leaving and switching storages.. I would think that they would give the customers a discount for the inconvenience.But they don't.They don't even inform new customers of the problem..The manager is really nice though.She explained to me that the field across the street When the farmers water the field the rats go to the storage and other buildings even the post office across the street.. my advice don't go there

Rebecca is amazing, so helpful and knowledgeable. It was great meeting her and learning about the facility

Kim was fantastic, super helpful, knew what she was doing and got us taken care of immediately! Thank you!

Rebecca is freaking amazing!!! So sweet and helpful, the place is extremely clean and well kept. Thank you Rebecca!!!

Rebekah was so awesome! She made our visit pleasurable and suggested some things I hadn’t thought of! Highly recommend this place!

Not Recommended! I helped my friend empty her unit, and all of her belongings were damaged by rat feces, urine, dead rats, and bite marks. The Property manager is rude and told us that she stored at her own risk (it’s in the contract)? They make you get insurance but it will only cover damages up to $250 for damages by rats. That won’t replace what she lost. The property manager gave us a phone number for the District Manager, but he does not return calls. I don't recommend this place.

I’ve been renting since 2022! Move out date January 2024. They stated I had a lock on my storage after move out charged me another 2 months ($400+) I’ve been trying to reach them for my refund they do not answer & called me back one time at inconvenient time (PEOPLE HAVE JOBS!) I’ve contacted customer support they were useless they said I accessed the building and that “continues my rent” I accessed the building to take a picture of the storage with NO LOCK! Since no one is able to help! I took it upon my self to get some proof!!!! Beware of the scams they are pulling on people here if you move in make sure to take pictures of the unit being evacuated with no locks etc!!!!!! Because they will lie & continue to take your money! This place is disgusting ! Rat infested! I had rat poop & urine all over my stored items they chewed up everything! Avoid renting this trash place if you can!

Rebekah was very informative and friendly

Rat infested & no accessible property manager. I had no food in my storage unit, yet rat droppings were on some of my belongings. Moved out last week and have yet to get ahold of anybody. Unless you have no questions, don’t care about the items being stored, and use the public storage app exclusively I wouldn’t recommend this storage facility.

Great place, great service, very helpful

Can never get ahold of the so called property manager been the 3 times this week and last week office is always closed. Never get a call back.

Recently rented a storage unit here and can't believe how hard it is to get ahold of someone here. We came here twice to pay our bill, left messages and no one was here during business hours, which aren't even on the door and no one has called us back. After only being here a month we will be taking our business elsewhere. Would like to also mention the rat/mouse infestation that is here. I definitely wouldn't recommend this place to anyone.

Norma & Donna were extremely helpful with 2 issues I had today and completely understood my concerns and took care of me and the situations.

Warning, do not use this storage facility, please save yourself the hassle and look for another storage company. My family from Los Angeles went to Modesto to empty out the storage unit to only find everything covered with rat feces. We will not be taking our stuff back home, everything will have to be thrown away since it is not safe or usable anymore. Personnel is also rude, the property manager Norma did not want to assume responsibility. Clearly there wasn't food in our storage unit. She states that other people have food in their storage unit, so save yourself time and find somewhere else to store your belongings. We will have to travel back to Modesto in order to meet with the insurance claim adjuster to determine the loss- totally unnecessary. Also, management please provide training to your employee Norma. She was rude and lacks customer service skills. My parents do not speak English and Norma mockingly was making fun of that. Terrible experience, you all might as well shut down since this is not safe having feces everywhere.

Rat infested. And dirty. Homeless people living on the property Please don’t take any of your stuff there. They want there money on time. But don’t take care of their customers.

Great customer service excellent facilities and very helpful staff best in town

Great customer service !!! Love it !!

I had an amazing experience from Kim. Very nice lady! Patient and understanding. Thank you for helping me out! She needs a raise. She is the only reason why I am giving three stars. It would have been five stars if I did not encounter Norma. That lady was rude, yelling and was very unprofessional and for that reason I will never be returning back to that location because of her. She drives your customers away. My family will also be vacating because of her. She deserves to be fired!

Great staff

Avoid at all costs! Not only do they keep increasing prices on your unit once you store your items. Come back to storage and find out they have a rat/mouse infestation! My item have rat droppings all over them, items have chewed through. As soon as I can am closing my storage and getting all my stuff out of there!! Again avoid at all costs! Unless u don't care about your belongings!

Thanks Kim for the excellent customer service!

Norma is always so helpful and polite.

I had an easy and friendly experience with them. They helped me with showing my storage unit. And even made sure it would be clean before moving in. They were so nice and caring to my daughter and I. Even went out of their way to give my daughter a fruit snack.

I want to thank Norma for all her help i had a problem dealing with Kim i appreciate your help and your customer service.

Thank You Norma.Great Customer Service.

Thanks to Norma.I Highly appreciate You

Norma was great!

Loved Norma was such a sweet heart AND AWESOME HELP!!! 5+ STARS

Public storage was such a great place to do business. Spoke with Rebekah and Kim. They were so helpful pleasant funny. Made me comfortable they were able to help explain app . Kim went with me and show me where my unit was located. Can’t say enough about these two young ladies. If you looking for storage your at the right place. If I could grade higher then 5 it would be 1000

Great customer service. From Norma real helpful.

Norma and Rebecca were super friendly and helpful at the Sylvan Ave location. We weren’t sure on storage options and they gave us options. Walked us around to show us what would work for our storage situation. Definitely recommend this place. And super patient and friendly with kids if you have to take them with you. So nice to offer my son water with this heat. Thanks!

Really nice place, the works make its 10x better and have amazing customer service! Thank you!

We had appointment with Norma, she was excellent with us, as a owner you should be so very happy she works for you.

Very clean and staff is patient and kind.

Very unprofessional, aggressive lean practices, and over charging people....

Good prices, and friendly staff.