Public Storage Self-Storage Units at 2356 Sylvan Avenue, Modesto, CA

I don't recommend this storage facility. This place is full of rats and it smells terrible. There are rat feces in every hallway. An auction buyer walked away from a unit he won because everything was covered in rat feces and urine. There was even a dead rat in there. He was refused a refund because he bought "as is". The pictures he showed me did not show the rat feces or dead rat. The property managers are rude. Maybe they should spend more time cleaning instead of sitting in the office or outside smoking. I asked to speak to her boss about this and she said they weren't allowed to give out his information because upper management has known about this problem for the past 2 years and he doesn't care. Stay away if you value your belongings

Great staff!! Rebecca is willing to go above and beyond to help any customer. Great prices!! Definitely recommend

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I regret storing my stuff here. It is infested with rats!!!!! All of my stuff was covered in rat feces and urine. There was even a huge dead rat in my mattress!! The property managers were very rude when we complained. I do not recommend this company!

Rep very professional and knowledgable. walked me thru process with alot of patience for an old guy like me. Surprised me with a 2nd month free rent available today. smooth process. Very quick. highly recommended!!

Rebekah provided excellent customer service. She gave us step by step instructions of what we needed and went beyond to get us a storage unit for the price we saw online. If we could give her a 6-star review we would.

Great and awesome

Norma was nice and we took all the water Ty norma

I thought I was in the movie Ratatouille!! There are rats everywhere and they have destroyed my families belongings! Would not recommend this place!

Excellent service. Facility is very clean.

I used the app to rent online since I am in another state and my friend needed to put some stuff in storage for me. It was super easy to do. App is easy to navigate and my friend had no issues loading the storage shed for me. Rates were great. I never spoke with a live person or visited the property so I can’t give any review on that. But they do have a very easy to use app.

Staff was very friendly and helpful. Storage facility was well-maintained. They, however, could not provide assurance that space rental fee would remain relatively stable even for a short period of time.

Great place , great units , great staff , 10 out of 10 would recommend! KIM is a fantastic employee, very nice and professional

It’s infested with rats , would not recommend

The manager and the black lady at Fresno Public Storage I dealt with were professional and very nice. I cannot remember the lady's name I interacted with at the storage units in Fresno, when I closed my unit down. All I can describe is an attractive, older, black lady...was so nice and professional...the manager was also a pleasure...I was not in the best of moods when I met the manager Shirley, but she remained professional throughout our conversation..and I appreciate her for that...

I had a great experience renting a storage unit from Rebecca. She was very helpful and accommodating. She made the process very easy.

Thank you Rebekah for all of your help & all of the information you provided, was definitely a pleasant visit! Blessing's!

Great service from rebeklah

It's nice it has the option to have a outside storage or inside climate control storage but inside the climate controlled building it's Hella scarey being in there the lights are controlled by movement so the rest of the storage facility is dark.. but that's not the reason for my rating THE PLACE HAS A BAD RAT infestation 3 different customers there told me they are switching storages because Because either there stuff Got ruined by the rats.Or they have found dead ones in their storage. if you look up-and-down the aisles, you will find the feces of them.And I also found a dead one In their parking lot , also , when I was using their Bathroom i seen a cockroach and the manager is well-known of the problem.The only thing she could suggest is to file a Complaint to my insurance company which I got it from them.And they only give you $250 for Vermin damage.. and the place stinks so bad like rat Feces The manager also told me that there is about ten people in a day that comeing in complaining or that are leaving and switching storages.. I would think that they would give the customers a discount for the inconvenience.But they don't.They don't even inform new customers of the problem..The manager is really nice though.She explained to me that the field across the street When the farmers water the field the rats go to the storage and other buildings even the post office across the street.. my advice don't go there

Rebecca is amazing, so helpful and knowledgeable. It was great meeting her and learning about the facility

Kim was fantastic, super helpful, knew what she was doing and got us taken care of immediately! Thank you!

Rebecca is freaking amazing!!! So sweet and helpful, the place is extremely clean and well kept. Thank you Rebecca!!!

Rebekah was so awesome! She made our visit pleasurable and suggested some things I hadn’t thought of! Highly recommend this place!

Not Recommended! I helped my friend empty her unit, and all of her belongings were damaged by rat feces, urine, dead rats, and bite marks. The Property manager is rude and told us that she stored at her own risk (it’s in the contract)? They make you get insurance but it will only cover damages up to $250 for damages by rats. That won’t replace what she lost. The property manager gave us a phone number for the District Manager, but he does not return calls. I don't recommend this place.

I’ve been renting since 2022! Move out date January 2024. They stated I had a lock on my storage after move out charged me another 2 months ($400+) I’ve been trying to reach them for my refund they do not answer & called me back one time at inconvenient time (PEOPLE HAVE JOBS!) I’ve contacted customer support they were useless they said I accessed the building and that “continues my rent” I accessed the building to take a picture of the storage with NO LOCK! Since no one is able to help! I took it upon my self to get some proof!!!! Beware of the scams they are pulling on people here if you move in make sure to take pictures of the unit being evacuated with no locks etc!!!!!! Because they will lie & continue to take your money! This place is disgusting ! Rat infested! I had rat poop & urine all over my stored items they chewed up everything! Avoid renting this trash place if you can!

Rebekah was very informative and friendly

Rat infested & no accessible property manager. I had no food in my storage unit, yet rat droppings were on some of my belongings. Moved out last week and have yet to get ahold of anybody. Unless you have no questions, don’t care about the items being stored, and use the public storage app exclusively I wouldn’t recommend this storage facility.

Great place, great service, very helpful

Can never get ahold of the so called property manager been the 3 times this week and last week office is always closed. Never get a call back.

Recently rented a storage unit here and can't believe how hard it is to get ahold of someone here. We came here twice to pay our bill, left messages and no one was here during business hours, which aren't even on the door and no one has called us back. After only being here a month we will be taking our business elsewhere. Would like to also mention the rat/mouse infestation that is here. I definitely wouldn't recommend this place to anyone.

Norma & Donna were extremely helpful with 2 issues I had today and completely understood my concerns and took care of me and the situations.

Warning, do not use this storage facility, please save yourself the hassle and look for another storage company. My family from Los Angeles went to Modesto to empty out the storage unit to only find everything covered with rat feces. We will not be taking our stuff back home, everything will have to be thrown away since it is not safe or usable anymore. Personnel is also rude, the property manager Norma did not want to assume responsibility. Clearly there wasn't food in our storage unit. She states that other people have food in their storage unit, so save yourself time and find somewhere else to store your belongings. We will have to travel back to Modesto in order to meet with the insurance claim adjuster to determine the loss- totally unnecessary. Also, management please provide training to your employee Norma. She was rude and lacks customer service skills. My parents do not speak English and Norma mockingly was making fun of that. Terrible experience, you all might as well shut down since this is not safe having feces everywhere.

Rat infested. And dirty. Homeless people living on the property Please don’t take any of your stuff there. They want there money on time. But don’t take care of their customers.

Great customer service excellent facilities and very helpful staff best in town

Great customer service !!! Love it !!

I had an amazing experience from Kim. Very nice lady! Patient and understanding. Thank you for helping me out! She needs a raise. She is the only reason why I am giving three stars. It would have been five stars if I did not encounter Norma. That lady was rude, yelling and was very unprofessional and for that reason I will never be returning back to that location because of her. She drives your customers away. My family will also be vacating because of her. She deserves to be fired!

Great staff

Avoid at all costs! Not only do they keep increasing prices on your unit once you store your items. Come back to storage and find out they have a rat/mouse infestation! My item have rat droppings all over them, items have chewed through. As soon as I can am closing my storage and getting all my stuff out of there!! Again avoid at all costs! Unless u don't care about your belongings!

Thanks Kim for the excellent customer service!

Norma is always so helpful and polite.

I had an easy and friendly experience with them. They helped me with showing my storage unit. And even made sure it would be clean before moving in. They were so nice and caring to my daughter and I. Even went out of their way to give my daughter a fruit snack.

I want to thank Norma for all her help i had a problem dealing with Kim i appreciate your help and your customer service.

Thank You Norma.Great Customer Service.

Thanks to Norma.I Highly appreciate You

Norma was great!

Loved Norma was such a sweet heart AND AWESOME HELP!!! 5+ STARS

Public storage was such a great place to do business. Spoke with Rebekah and Kim. They were so helpful pleasant funny. Made me comfortable they were able to help explain app . Kim went with me and show me where my unit was located. Can’t say enough about these two young ladies. If you looking for storage your at the right place. If I could grade higher then 5 it would be 1000

Great customer service. From Norma real helpful.

Norma and Rebecca were super friendly and helpful at the Sylvan Ave location. We weren’t sure on storage options and they gave us options. Walked us around to show us what would work for our storage situation. Definitely recommend this place. And super patient and friendly with kids if you have to take them with you. So nice to offer my son water with this heat. Thanks!

Really nice place, the works make its 10x better and have amazing customer service! Thank you!

We had appointment with Norma, she was excellent with us, as a owner you should be so very happy she works for you.

Very clean and staff is patient and kind.

Very unprofessional, aggressive lean practices, and over charging people....

Good prices, and friendly staff.

Our storage rental experience was overall a positive one. Norma and Rebekah were professional, knowledgeable, helpful and friendly. Thank you so much!

We had the opportunity to rent a storage unit and had a very good experience with Norma and Rebekah. They both were very helpful and knowledgeable. Very professional and courteous! We are so glad we found this location. Thank you!

Great help hard workers cleaning keeping place great.

Great service and quick to help!

Opening a storage unit at public storage was by far the easiest process to do. Norma in the front office is so helpful with a friendly attitude. I mistakenly forgot to lock up my unit and she made sure to give me a call and let me know she secured my unit and my belongings. Very appreciative of her help.

Great customer service by Norma

Nice place friendly help

Norma was Amazing

Great!

Rebekah, Norma, & Kim are all great workers and have real integrity when it comes to their customers. They are the only beating heart of a stigmatized corporation. I feel for these women who have to brave face & maintain control against the absurd odds that management won't lift a finger to help. Rat infestation, break-ins, lack of security.. budgets so low, they have to buy out of their own paycheck to help better their work environment. I would never make business in the Stanislaus county with Public Storage, but these women are what kept me from rating even lesser. Thank you for your hard work, ladies. God bless and I hope for better days to each of you. 🙏🏼

I enjoyed Norma and Meghan and all their help!

Manager was so helpful getting me in to a new unit

Clean property but not a fan of the people in the office. They’re almost impossible to get ahold of, but they sure will call you assuming you didn’t use your own access code to get in the gate. My mom had her own unit and always used the app to open the gate/doors and never got called. Didn’t like how the phone call started with her assuming I got through the gate without using my own personal access information. What’s the purpose of having the app option if we’re going to get accused of not using my own information? Glad I only need to rent here for a short time.

Norma is the best!!! All problems were handle very nicely by her.

Excellent customer service. Storage unit is super neat and clean!!!!

Great customer service experience, they were able to help me out and went above and beyond.

My experience here with this location immediately kicked off with a BRIGHT warm welcoming from Rebekah & Norma! These two ladies treated me as if we had known each other for years, Was completely honest up front how to appropriately store & protect my items in storage, Gave me a tour of the spotless facility & how everything works! Very thorough, Very polite, Very AWESOME!!! I will continue to use this facility for further storage needs, Hands down!

Norma and Rebekah helped me out. Norma was a huge part! We had a 5 x 10 and requested a 10 x 10 instead and Rebekah accommodated with transitioning everything for us in their system. Thank you Norma and Rebekah and I hope you guys get blessed! I appreciate your services and giving me the promo deal for $1.00 (1st month) praise God. I’d recommend this to everyone 😄🙌🏼

Rebecca and Norma super friendly and helpful employees here at public storage in modesto. Helped us do a transfer from a 5×10 to a 10×10 unit. Very efficient and kind people, with a place that offers a reasonable price, would definitely recommend this place if you need a place to hold your stuff.

Excellent service ! Rebecca from the front desk is amazing !

Norma was such a great help. There was no stress with signing up and she talked us through each step. Her customer service is beyond amazing and she deserves great recognition for her efforts. I don’t recall the name of the other lady that helped but both made my move in a breeze. The storage unit i used was indoor and i loved that they even had the option. I would definitely recommend this place to everyone moving to the area!

today I was helped by Norma, a very nice lady She was very helpful and gave me all the information I needed. I’ve dealt with many storage companies and Norma was by the most knowledgeable and helpful person. I highly recommend you ask for her if you have any questions :)

Storage unit was clean, and easily accessible. Love miss Norma! She was so friendly and helped every time I had a question.

Friendly staff who greeted me with a smile and friendly attitude. Yvonne was very kind and went out of her way to be sure my needs were met. All my concerns and questions were all taken care of.

Really happy with my dealings with this company so far Norma has been most helpful and informative with all my needs and concerns.

I showed up at 12:30 to inquire about renting a storage unit and the office doors were locked and nobody was inside. I don't know how they expect someone to rent a storage like this. While I sat in my car looking for an answer, several other people drove up and found the doors locked

Norma was very pleasant well knowledge of her job. I was happy to get the storage space. Happy Holidays.

This is my first time purchasing a storage unit. After long research I found Public Storage. I had the most excellent experience with such amazing customer service from Rebekah and Norma. Rebekah made me feel at ease by explaining everything to me in detail. The entire place is very clean and organized. If I could I would give it more than just five stars. I highly recommend Public Storage in Modesto to anyone looking for a clean, safe place to store their belongings.

Norma was amazing when it came to a few hiccups we encountered! She’s always fun to interact with and very sweet. Very highly recommend this specific storage place!!

Nirma provided great customer service and was very helpful and courteous.

Came In earlier this week and the young lady Kim at the front desk was very informative and kind explaining everything and going over things . Definitely will be coming back. (:

Norma was amazing at her job and helped me with everything that was needed. One happy customer

I was helped by Norma who was absolutely amazing. I was in a rush and Norma helped make sure everything went smoothly and quickly. Amazing customer service! Norma put her full attention on helping me and made sure to cover everything- from the entrance/exit to the locks and the safety of my things inside the storage unit I am renting. Very happy that I have chosen this Public Storage!

Renting a storage space for the first time wouldn’t of been as easy going and convenient if it weren’t for Norma. Any time I had a question she was right there to help. She helped the process go very smoothly and easy! You could see Norma on the property helping others and making sure things are ship shape! Five stars for Norma!!!

All my questions were answered and I was given excellent customer service by Norma. Storage facility is clean and spacious, easy to get to.

Great customer service 100/10!

Norma was amazing! Super nice and friendly

Clean,safe,secure.

awesome customer Service by Norma!!

Norma is the greatest! She's super helpful and super sweet.

Norma is an amazing help. Very personable, professional and friendly. The facility is very clean, and easy to navigate.

I'm very please with the quick and attentive service I received from Rebekah (from store#29279 on Sylvan Ave) she was very helpful and really walked me through everything, as well answering all my questions

I was greeted nicely by Norma she had great customer service and was a very friendly and professional woman showed me a few different storage units with no hesitation very welcoming and showed how safe the unit was thank you for have a great person here.

Rebekah & Norma were FANTASTIC!!! They exhibited true professionalism coupled with a kind & caring demeanor. These 2 ladies emanate warmth, kindness, efficiency of which others could emulate. They treat customers like Family.

I just want to thank Norma for the excellent customer service she was helpful explain everything to me I appreciate her time to show me the units and help me decide which one to choose Thanks again Norma

Norma and Rebekah are so helpful and patiently explained everything to me.

Norma the manager there at the public storage goes above and beyond to meet you anytime of all your needs or concerns awesome place to have your stuff stored she deserves a raise!!!

Great, helpful, and friendly service but Norma

Great customer service from Norma. Give her a raise!!!!!

norma was very professional and efficent

Very friendly staff( Thanks to Norma), and reasonable prices. Would recommend to anyone looking for a nice, clean, friendly atmosphere.

Norma was very helpful and friendly!

Norma was so helpful and such a lovely person! I wish all employees were so nice and helpful!! 5 stars!!

Staff is amazing. Only thing is I've never gotten a storage before so I was unaware about them automatically taking prorated amount out of my account so that was a shock but other than that, super clean and my space is right in front so works perfectly for me.

Norma was super awesome and nice helped me out with all of my questions and even went above and beyond with the customer service I will gladly be suggesting people that need a storage facility to use this one

I just wanted to say how impressed I am with this facility. Super secure, super clean, really nice units. We went in the office and Kernesa was wonderful. Knowledgeable about all the products and prices, super friendly and patient. We both really liked her. Thanks for a great experience!

Excellent customer service very clean

I went in to make a payment and received the best customer service from Norma and Rebekah. If you need storage this is the best place to go.

Norma was an awesome help and got me in right away when I had to move in just a couple of days! Ask for Norma she will get you the help you need!!

Great customer service from Norma and Rebecca..

Poor service can't wait to remove my things from this place. Horrible service.

Had a great experience renting out a unit from Public Storage on Sylvan. Norma and Dominique are very friendly and helpful, they answered all my questions and made the process very simple. Would definitely recommend for anyone looking for some extra storage!

Norma was amazing! Super nice and friendly. Extremely helpful!!! The unit was very nice and seemed specific for the items I needed to store. 7/5 stars from me!!!!!!!

Management and personnel have been very helpful and the online site is easy to use.

The storage place is good the service there is great

I had a great experience with dealing with your store manager on Wednesday March 30.She was very helpful and I was totally impressed with her skills. I believe her name was Norma.

I recently purchased a storage unit. I was very expressed on how clean and spacious the units are. I was greeted by Norma whom is very friendly, well spoken and made sure I knew the ins and outs of the storage facility. High five to Norma! Thank you for being you!

Norma was great! Fast efficient! And knew her stuff.

Thank you so much to Rebekah for answering my questions and taking time out of her day to show me the facility. She demonstrated perfect customer service! This is a new storage facility. It looks well maintained and secure. I moved in on the same day! Again, really recommend speaking with Rebekah if you have questions.

Finally got smart here. Every other storage was full!! Crazy!! Thanks to here, got in with $1.00 PLUS the mandatory lock at $20.00...you can change that crazy long auto pass code tho!! The only problem I have is the way they price the units...it's like a spin on the wheel. I got a 10x10 for $98.00. Good price...BUT...my friend got the same size on the same row, just a few away from mine, but is paying $120.00. Great if in an emergency move out, great price online IF you are lucky, employees are very helpful. Not so great on price practices AND I FORGOT...5 stars if it was open 24 hours...they lock you out (or in) at 10 pm...

First time and I had no clue what I was doing or where I needed to go, Norma was super helpful and made me feel at ease. I Had trouble with my lock when I first got there, she was so quick to resolve it for me. I was surprised, she made my experience great. I'll definitely be recommending to friends and family!!

I was helped by Norma, she helped me a lot, she took her time with me and explained everything quite well, she is took care of my needs in space, Thank you Norma Rigoberto Arzate

We were greeted by Norma at the front desk and at first just wanted to compare prices but Norma was excellent and because of her we didn't look any further and decided to rent here because of her. She was helpful, nice and knowledgeable great customer service I highly recommend if your looking for a storage facility go see Norma immediately!

Norma provided great customer service. Very nice and friendly she knew everything about the company. She took us on a tour of the facility and showed us the storage unit. She was awesome! I definitely would recommend renting from this place.

Monica and Norma at the 2356 Sylvan Ave. Modesto location are wonderful. Monica was able to solve a problem that I was having quickly and easily over the phone. Some of the best customer service I've ever had. Thank you Monica!

Monica gave me the best customer service and gave me the closest unit for my needs. She definitely deserves a raise. This girl definitely knows what she’s doing and very kind.

The BEST RATES I could find ANYWHERE in Stanislaus County! PLUS IT'S CLIMATE CONTROLLED and BRAND NEW!! No contact CONTRACT! --SIGN UP online !!❤❤👍👍

Excellent Customer Service! Monica was GREAT! The facility is modern, clean, and exactly as advertised.

Monica is awesome !

If you need a unit? Come to public storage on sylvan and request for Monica! She's awesome! She saved me alot of money on my unit I just purchased! She great👌🏼

Norma was the greatest! Today was a difficult one for my husband Craig and I and she made our day 100% better by just helping us through the ruff patch of moving! Such a great person to have at this company! She went above and beyond our expectations and again making our move feel more at ease! Very friendly and she cares about her customers! I recommend this self storage! Ask for Norma!