Public Storage Self-Storage Units at 817 Redwood Hwy Frontage Rd, Mill Valley, CA

This 4star review is about the customer service and not the facility itself. Bobby is the only reason why. I was very disappointed with the way this storage facility operates: no light in the unit, rate increases and lacking maintenance of critical infrastructure (elevator). However, the customer service provided by Bobby of above and beyond. She deserves a lot of credit, as well as a pay raise (DO YOU HEAR ME PIBLIC STORAGE?! Pay this woman her worth!!!!), for her patience, communication and efforts with customers. I really appreciate her honesty and follow through with what she says in actions. Thank you, Bobby, and I hope you will be acknowledged by your employer for your service!

I want to say a huge thank you to Josephine, since I moved to Novato public storage, she has always helped customers solve problems. She always listens carefully and treats requests with understanding! Not many people nowadays have such qualities as the ability to listen and help, even if this is part of the duties of a clerk. There are times when clients are impatient, they want it faster and faster, she will find a way to calm the client down and help. Thank you for the fact that there are still people who do not take their responsibilities formally. Thanks Josephine! You are a truly good person and a great clerk for Public Storage!

Vivian was great! Helped in a pinch and friendly and professional!

Vivienne and Bobbie are the best! So helpful with my move in and out. Bobbie even offered to help me carry a wooden plank in. Love this spot!

"Absolutely stellar service from Bobby at Public Storage! From start to finish, she went above and beyond to ensure my storage needs were met with efficiency and care. Bobby's professionalism and friendly demeanor made the entire process seamless. I highly recommend Bobby and Public Storage for anyone seeking top-notch service and peace of mind."

This is my first time ever using a storage facility and I’ve had a few snafus with my unplanned urgent move. Life has been really hectic with all these curveballs, I can honestly say that Bobbie is an angel! her bedside manner was impeccable. I had to call so many times and she never made me feel like I was bothering her and honestly when i walked in to sign my paperwork I felt as if an old friend was welcoming in. Her work ethics are spot on and her character is few and far between. We need more like Bobbie who truly enjoy helping others find safety and security with their items.

I currently rent at another Public Storage site. They are the worst! I have sent Bill Pay checks to them and they deny ever having received them. Even though, one time I was on the phone with their office person and she admitted it was sitting on her desk. Another time they posted my check to another person's account and locked my unit. So, my remedy was to find another property to pay my monthly rent in person. I hit the jackpot and found Bobbie! She is absolutely wonderful! In well over three years my payments post before they are due, there is no more mix up which account my payment is applied to and I don't receive messages that my account is past due, (which it has never been, except by mistake). Bobbie is very personable, thoughtful, kind, reliable and she knows her job. When I have time, we chat for a few minutes when I see her. She is always so positive and upbeat. I dread the days she has off because I can never be sure someone will be in the office. Bobbie, Public Storage was the winner the day they hired you!

I have been working with Mill Valley Public Storage for almost a year now and have had nothing but positive experiences. The property is conveniently located and easy to access — including for large delivery trucks. What stands out the most though is the exceptional customer support by the Mill Valley Public Storage team. When I’ve had app issues, they’ve been super helpful, and resolved a payment matter quickly and efficiently. I always look forward to seeing Vivian who brightens my day with her warmth and positive attitude. She has consistently gone above and beyond and always sees everything through, including proactively calling me to provide updates when I was looking to switch to a larger storage unit. I can’t speak highly enough of Vivian and the entire team. I wholeheartedly recommend Mill Valley Public Storage and am so glad to have found them. They can count me as a loyal and very happy customer. :)

Very easy

I had no idea how to go about this process. I reserved online and decided to come in the next morning. I then met Bobbie who made my life so much easier. Within 20min I saw unit options, decided on one and was ready to load gear in and out immediately. Bobbie answered all my questions and was extremely professional and efficient. She set me up with locks and other options. She explained everything, but never pushed any option on me. I appreciated her conversation approach as opposed to just a business transaction. She went above and beyond. Her sense of humor was an added bonus. I could tell this wasn’t just a job to her. She made me feel welcome and part of the “family.” I look forward to continuing to rent here. Thank you Bobbie😃

I dom't usually take the time to write a note about a retail place, but I feel compelled to tell you of my experience at t` he mill valley publicorage. the person in charge was a YOUNG LADY NAMED Arizona who asked me all the right questions and had answers to things I had not even thought about. She took her time and made the experience, time well spent

I am very impressed with the facility and especially the manager Arizona. She was so very helpful in showing me various size units and options.

I started my day not knowing that I was going to empty two large units here at mill valley public storage. Upon arrival I met Bobbie. She made the whole days experience easy for me. She greeted with a smile and provided everything I needed to help me complete my day long task. I am very thankful for her help and genuine kindness. I’ve had many other storage facilities before. By far this was the kindest I’ve dealt with. Thank you.

Good service Front office lady very nice and sweet

I have to say that my whole experience with public storage in specifically staff member name arizona was very pleasing and I couldn't have asked for more. It was explaining to me that the storage facility was at 100% capacity but she still went above and beyond and explaining to me some of the other options that I might have in order to help take care of my storage needs. so I was able to take care of what I needed before I even left the facility and I do look forward to a time when I will be able to move over and have my storage at this facility which is my first choice. Great job in the Valley Public storage keep it up!

A great storage unit. Arizona Kane was so helpful and amazing. This place really met my storage needs in every respect.

Staff is friendly and knowledge. Especially Arizona. She got me all set up on the app so now I can enter the property without having to get out of my car. Extremely helpful.

My friend was looking for a storage on his area. Amazing experience there, staff answered all my questions and they were really polite too. If gives me a lot of confidence to be able to find a place like this.

This public storage is awesome and their employee Bobbie went above and beyond when helping me. She’s awesome!! Keep up the great work!