Public Storage Self-Storage Units at 20292 Cooks Bay Drive, Lake Forest, CA

DeeDee and Mike give outstanding customer service always.Love it here, 200 stars they deserve, they deserve more tho.

Thank you so much for your help deđee you helped me figure out my storage and very pleasant. I will recommend you to help my friends.

All the good things to say about this facility. Very patient and positive. Have helped me figure out my bearings, haven’t been to my storage in a long time. DiDi helped showed me how to lock up my unit. Ghizala was helpful and very knowledgeable. Thank you for all of your help.

I have been meaning to write this review a while ago but I am incredibly busy. Regardless I owe Mike the property manager a great review. The place is very well kept and the service from Mike is top notch as he will go out of his way to help you in any way possible. I have rented from many storage places before and this one tops them all. Thanks Mike for all your help!

They have been exceptional in customer service. Units are exactly as needed. DeeDee even remembered us by name!

Dee Dee was fantastic! Very professional and knowledgeable on all topics! She made it fun! I’m now a fan of public storage!!

The place is big, a lot of storage area. Brieanna was friendly and helped answering my questions. I highly recommend this facility.

I’ve been at this place for years, and the staff (especially Mike) has been exceptionally helpful and responsive.

Jonathan was great! Very helpful and giving us all details! Highly recommend this place!

Tina was amazing and very very helpful. She was great

Our experience getting a storage at Public storage was great because Tina treated us well, was attentive to our needs and was an awesome person!

Amazing place. I stored my things inside. Note: always get the bigger unit we had to buy 2 but good experience all around

Howard was the person helping us to rent a space. He was very helpful and very nice.

Howard was excellent and very knowledgeable. Thank you for the excellent customer service!

Went in the office to discuss my bill. I made a mistake paying my bill through the app. Tina & Howard (sorry if I got your name wrong!) & the nice customer service lady I spoke to on the phone with were wonderful!! They were able to take off a couple of fees I got as a result. Thank you guys so much!! I HIGHLY recommend this Public Storage!!

Great place and safe

Extremely helpful in setting up the rental.

Great price

Exceptional service by Mr. Howard, who was friendly, knowledgeable, and very professional. Went above and beyond and was truly grateful to have him help me. Thank you !

Lizanne, Lee, and Mike, all do great job

I recently had a terrible experience with Public Storage and I am writing this review to share my disappointment with their services. The employee upfront, Mike, changed my reservation without my approval and was unable to revert it back to the original one. He even tried to bait and switch me into paying more for a different unit. When Mike realized his mistake, he called his boss, but they were unable to offer any solutions or remedies to the situation. I was left feeling frustrated and disappointed by the lack of effort on their part to make things right. It's clear that Public Storage did not value my business or care about my experience as a customer. To make matters worse, this is not the first negative experience I've had with Public Storage. As a paying customer, I deserve to have reliable and efficient services, and Public Storage has failed to deliver on this front. I would not recommend Public Storage to anyone and urge others to look for alternatives. Their competitors next door offer far better services and I have found better options with them. As a customer, it's important to have confidence in the services that you are paying for, and unfortunately, Public Storage has not been able to deliver on this front.

This Public Storage facility has aggressively raised the rates of our 2 storage units close to 50% in less than a year! Bait and switch tactics. We’ve talked to other renters who’ve experienced massive increases as well. To add insult to injury, in a recent visit, the facility elevators were not working properly and there were only 2 carts for the entire building despite repeated requests to increase them. Very disappointing.

I’ve been rented this facility for at least three years and have never been notified. If they’ve had a string of robberies, it would’ve been nice if they were notified the tenants of any robberies that we could have the opportunity to purchase insurance to protect our personal merchandise, but they never notified us and on Christmas December 25 of this year 2022. We were robbed and hit hard on the third floor and when 7 of us tenants asked the manager if this has happened before he said he never had any history of that he’s aware of any that he’s only been there three months, but when the police officer showed up for my report because apparently I was one of the few people that had merchandise missing, he vividly told her that they’ve had a string of robberies three or four of them when he had told me and seven other couples from the 3rd that the floor that was robbed and hit hard that he wasn’t aware of any others so he admitted in a sense to the officer that he was aware that there had been string of robberies, and I think that’s unfortunate because he should’ve given us the tenants an opportunity to insure our units and products since they don’t do it automatically we could protect our products and some of the items cannot be replaced. They failed to secure our units even in the manner of communication. That is poor business practices.