Public Storage Self-Storage Units at 20292 Cooks Bay Drive, Lake Forest, CA

Lizanne, Lee, and Mike, all do great job

I recently had a terrible experience with Public Storage and I am writing this review to share my disappointment with their services. The employee upfront, Mike, changed my reservation without my approval and was unable to revert it back to the original one. He even tried to bait and switch me into paying more for a different unit. When Mike realized his mistake, he called his boss, but they were unable to offer any solutions or remedies to the situation. I was left feeling frustrated and disappointed by the lack of effort on their part to make things right. It's clear that Public Storage did not value my business or care about my experience as a customer. To make matters worse, this is not the first negative experience I've had with Public Storage. As a paying customer, I deserve to have reliable and efficient services, and Public Storage has failed to deliver on this front. I would not recommend Public Storage to anyone and urge others to look for alternatives. Their competitors next door offer far better services and I have found better options with them. As a customer, it's important to have confidence in the services that you are paying for, and unfortunately, Public Storage has not been able to deliver on this front.

This Public Storage facility has aggressively raised the rates of our 2 storage units close to 50% in less than a year! Bait and switch tactics. We’ve talked to other renters who’ve experienced massive increases as well. To add insult to injury, in a recent visit, the facility elevators were not working properly and there were only 2 carts for the entire building despite repeated requests to increase them. Very disappointing.

I’ve been rented this facility for at least three years and have never been notified. If they’ve had a string of robberies, it would’ve been nice if they were notified the tenants of any robberies that we could have the opportunity to purchase insurance to protect our personal merchandise, but they never notified us and on Christmas December 25 of this year 2022. We were robbed and hit hard on the third floor and when 7 of us tenants asked the manager if this has happened before he said he never had any history of that he’s aware of any that he’s only been there three months, but when the police officer showed up for my report because apparently I was one of the few people that had merchandise missing, he vividly told her that they’ve had a string of robberies three or four of them when he had told me and seven other couples from the 3rd that the floor that was robbed and hit hard that he wasn’t aware of any others so he admitted in a sense to the officer that he was aware that there had been string of robberies, and I think that’s unfortunate because he should’ve given us the tenants an opportunity to insure our units and products since they don’t do it automatically we could protect our products and some of the items cannot be replaced. They failed to secure our units even in the manner of communication. That is poor business practices.

Fast and Easy.

I am owner of NASH Event Management and Luxe Travel Company. I have been, as most companies, downsizing my inventory. With the help and professionalism of employee, Jacob, I have been able to really evaluate what amount of space I truly would need to accurately consolidate my 3 units into 2 with the appropriate amount of floor and height space, without loosing or wasting space. All within my budget!! I recommend Public Storage, Cooks Bay Drive for all your storage needs. Check them out!!

I came to this location over reviews let me say jacob, knows what he’s selling. He left with me with no words with so much detail he gave me.

I had to get a storage unit very last minute and Jacob was able to help me get the best unit for my needs, he was super friendly and really helpful during the process even making me realize I was being charged for a lock I did not require as I had brought my own appropriate lock. Would definitely recommend this place for anyone in Lake Forest/ Foothill ranch searching for a storage unit!

I’m Glad you’re here in this property you’re so helpful and Glad you’re the manger here thank you for helping me hour Jacob.

Needed to get my stuff out

Jacob helped me alot when I first came in to rent the space. He is very caring and took time to explain everything to me

I highly recommend Public Storage (Cooks Bay) location. This is my third time I've rented storage units and each time received exceptional customer service. Last week I had the pleasure to work with Tony. He was incredibly helpful and professional throughout my downsize process.

I was looking for Storage and I came cross Jacob, help me out so much..

First rate customer service. Thanks Jacob !

Best storage facility in Orange County! Best customer service and very friendly staff.

Thank you Jacob for helping me I was lost looking for a space til i came here you help me out with mine budget and best space you really superstar.

Been a customer for a few years and needed to switch into a larger unit. Jacob was super helpful and patient with our needs and got us what we needed. Thanks for working with us in the transfer!

Came to reserve a spot at this public storage for a variety of items is have and ended up needing a different storage unit. Jacob, the person at the front was a huge help in setting up every part of the process. Thanks again Jacob, appreciate the support and work you put in!

Thanks Jacob

Super easy going and straight forward! Great customer service (: highly recommend! Great prices too

Miguel help me find the right unit for me five star service thanks friendly.

Best customer experience ever thank you Jacob.

Super clean location

I had Jonathan help me find a storage and he was kind enough to show me a good idea of what the storage would look like. He was very kind and he was able to explain every question I asked

Very happy with the service. The staff was very helpful. Will come back for storage needs in the future

Love the customer service here thank you jacob.

Thank you for the help Jacob really nice person.

I came looking for a unit Jacob, help me out with such Detailed Information about this place and rates and answer all my questions thank you for Providing this type of customer service.

Cindy was fantastic friendly and helpful

Wonderful experience. Cindy was amazing and an absolute great person to work with during the transition of my storage unit.

I came to get unit and Jacob show me the property and answer all my questions I'm happy with the customer services-Felipe

2nd time I’ve used this amazing Public Storage in Lake Forest! Cindy, was able to get me the most convenient 10X10 for unloading and loading… and they have the best hours in OC!

Cindy is a kind and wonderful person and helped me get the space that I needed.

The Lady that works there Cindy was very helpful and very kind.

Miguel was excelente y me ayudo a encontrar el mejor tamaño para mi gracias.

Cindy was friendly, thorough and great service

Great service.

Great service very friendly

I was here with couple questions Jacob help me out so much thank you for answering all my questions.

Cindy gave great service very kind and efficient

Cindy was very kind and efficient. Great service

Cindy was fantastic she helped me get the right space very friendly

Jacob is very helpful and explains everything very clear. Highly recommend him in this location!!

Scott gave great service very friendly and efficient

Cindy was so helpful and professional. I highly recommend this location if you want great customer service!

Cindy was awesome!! Helped make sure we got the right space.

Great facility and staff. Very pleased with the service.

Cindy provided a wonderful service, very specific, friendly , I will definitely recommend this place to my friends and Cindy as customer rep. Thank you Cindy!

Very organized and well maintained property. Cindy is very professional, patient and helpful. She makes coming to the facility a breeze!

Love the hard work by Cindy to help me find the perfect size storage at a great price. I am so amazed on the cleanliness of the property was helped out by the most professional kindest person.

Cindy is one of the easiest people I've ever worked with. She went above and beyond to answer my questions and provide top notch, professional service. There should be more people like her in this world.

Great service from Cindy! Really helped us out in finding the right storage unit when our first option didn't work.

I must say Cindy went above and beyond to help us. I parked a trailer and she came out and waited patiently for me to park it. She was patient and kind. Place was immaculate and well kept. 5/5 stars great facility and great employees.

Very helpful and very clean

Cindy was very helpful and kind

Good service!👌

I’ve never had a problem here. We’ve been using this site for 10 years and everyone has been great! Cindy is especially helpful

Cindy was wonderful, informative, and prompt in setting up our new storage space. Great service!

Margaret was very helpful and friendly, she even provided cold water for us on a hot day. Her superb customer service makes us feel that we have found a right place for our storage!!!! THANK YOU MARGARET!!!

Public storages can be found conveniently all over. In most cases they have great workers that are helpful. I don’t normally remember their names. I remember Margaret from my storage place, she was extremely helpful, great conversation! I’m a sucker for good conversation and nice people. I’m trying to get into the review thing, I recommend this location. Place is in good hands.

Margaret is an angel & a life saver. She went above & beyond to help guide me along an unbelievable journey. She literally stayed the entire day on her day off just to make sure I got in promptly. The way she manages her facility is unmatched. I couldn’t have asked for anyone better. This place is fantastic. Super neatly kept & ultra safe! This place is literally the best storage site I’ve ever been to & I know I can rest easy at night 3,000 miles away knowing my Winnebago is safe with Margaret & her staff at public storage. Thank you so much & I hope we cross paths again!

Amazing Customer service. Love the location, very clean, modern and employee was very knowledgeable and super friendly. Highly recommend this place 👍🏼

Easy , painless, quick

Margaret was absolutely fantastic! Super helpful, knowledgeable and extremely friendly! Great employee there! Appreciate all of her help.

Outstanding new landscaping!

I am very happy renting a storage unit here with Public Storage Cooks Bay. I have been renting a 5×5 unit but needed to upgrade to a larger unit. Working with Kat she advised on what size storage unit I should upgrade too. I strongly recommend renting from this facility. You will be greeted with a warm smile, friendly service, with knowledgeable attendants. Thank you very much Kat and team Public Storage Cooks Bay.

Super clean, easy access, very convenient and Awesome staff. 5 star.

Kat was super helpful at checkout! Everything was so smooth and easy :) highly recommend!

Great facility and great customer service 100% professional. Ill totally rent again from this facility. 2 thumbs up 👍

This place is so clean and Kat provides the best service.

After a last minute online reservation,rented a space during a rainy COVID 19 day!. Everything was as advertised the the customer service outstanding!

Kat and Madi were the best. Give them a raise now!!!!!

Jonathan was such a pleasure to work with. I was “that” customer who showed up 10 minutes before close and I felt horrible doing so. Though I was in a pinch to get a storage that night, he was friendly and helpful throughout the whole process. He didn’t make me feel rushed even though I was trying to rush to ensure I didn’t keep him past 6pm - cause I know how that’s like. Thank you SO much for your help Jonathan. Extremely friendly. Great communication. Amazing energy! 😀

Kat and Madi were amazing. They got me into a great space at a wonderful price. Property is clean and safe. Thanks again for the wonderful service! :)

Public Storage of Lake Forest is the best place to pack your goodies!! Kat is the absolute best to work with and very helpful on finding the right unit for all my different storage needs. She has helped me get into 3 different spaces so far. Best price storage in South OC!!

I was left in such a bad situation in life I thought moving my stuff I'm a storage was so depressing but when I got to public storage Kat the employee made me feel so much better about this life change that she's more then just a public storage employee she's also a mentor and amazing person and keeps her workspace clean and tight and if it wasn't for her things would be much different! THANKS KAT !!!!!

Kat the manager is very professional and helped me with all my questions and storage concerns. I am very happy, I chose this site for my storage needs.

Came in today to find a unit and I’m very pleased with the cleanliness and professionalism of this facility. Margaret was very friendly kind and helpful, definitely recommend this place! Thank you

They were myopically focused on getting my contact information and getting me to put a unit on hold before they would even explain unit location and whether I need to access it with an elevator or not.

Margaret is super friendly! Clean facility. Quick service.

Great customer service. Went above and beyond. Thank you Kat & Margaret for all the help.

I was helped by Louie and he was very helpful and made things easy when moving into my new storage!

Kat was efficient and productive. I was in and out of there in 10 minutes to pick up my keys.

Great facility! Conveniently located close to the toll road as well the freeway. Its nice, clean and very secure, just what i'm looking for! Kat, the manage did a great job helping out with any questions i had before i stored things. Very pleased client here. 5-stars all the way!

Great location, very organized and clean. The staff is always very helpful. I have noticed especially Kat going above and beyond to run a smooth operation and help with all of the customer’s needs. Thank you Kat for all your help and great work!

Margaret was so helpful!!!! Could not recommend more!!! Common areas are always clean and well maintained!

Great Shortage facility, Margaret did a great job in finding me my down sized space, while Kat was on fire typing on the computer, the entire staff are helpful and knowledgeable.

Kat, the manager, is a great employee. Her facility is so clean and the units are perfect for all of my moving needs. I have seen her working to ensure cleanliness. I am so happy with this location and the service provided! Thanks again Kat

Easy process, Kat made it even easier. In and out in no time, she’s a pleasure to work with!

Quick and easy when you need some extra space. Staff is always very helpfull.

Kat was a joy to work with and very helpful. I would definitely recommend this location.

Team members were very helpful, informative and friendly.

I must take the opportunity to share my extremely positive experience with my needs & quest for a storage unit, as I needed to “downsize”. I had visited several storage businesses in my area & this location was my last comparison. It was one of our “scorcher days”. 🥵 No one had my preferred size available & I needed a “drive up unit”. This sweet young gal, Kat, was so nice, showed me possible spaces, but none met my needs. She took my cell number & said she would call me, if something became available. Two days later she called to tell me a unit just was vacated that met my needs. She was pleasant & eager to help in anyway. I did not have this experience at other locations. Kat ROCKS! The grounds are impeccably clean. Storage doors are fleshly painted. YAY KAT!!!👏🏻👏🏻👏🏻😊

Just rented my unit Margaret and Kat made my experience so easy and great! I brought my 4 year old daughter in with me and they made her feel rite at home during the hole transaction. GREAT SERVICE

Kat was incredibly helpful and professional throughout the entire process. Process was very smooth and quick! While I reserved my storage space 2 weeks prior to arriving, Kat made sure to confirm twice with me before my arrival and answered all of the questions that I had. Storage unit was clean and easily accessible. Overall, really happy with the experience.

Kat was really helpful. She had a wonderful solution for our business needs. She saved us a bunch of money over the next three months! Thanks Kat!

Kat helpers us find the right unit that was the right fit for us. She was patient, helpful, and funny. The property is well maintained, clean, and spacious. I was impressed with how familiar with the property and her extensive knowledge of storage. She also storage stories.

Wow. Kat was amazing. I own a moving company and was looking for storage in the area for a client. I’m not sure if this is the cheapest place or not, I haven’t really done the research but really don’t care anymore after meeting Kat. Her customer service was so amazing I feel like I’m okay spending whatever just to do business with her. What a joy 😃 Thanks Kat

Kat and Margaret are fantastic. Answered all my questions and eased my concerns, extremely professional and friendly members of the staff. I highly recommend this public storage over all of other places I have used/tried in the past

Great service and very efficient

Most awesome experience. Jonathan offers the best customer service ever. Public storage is one of the best companies I've had the pleasure of working with.

Kat and Margaret were wonderfully informative, kind, and patient with me throughout my move-in process. I highly recommended this place! Plus, it was clean, straight-forward, and easy.

Both Jazz & Kat were very helpful, friendly, professional and personable. They both exhibited all the traits you would hope to find in those who work in device oriented positions. Both ladies helped change my opinion regarding the young people of today!! Would definitely recommend this facility to any and every One. Good job Ladies

I showed up and was greeted my the store manager, Kat. She was unbelievable helpful and attentive.

Kat and Ayla were great! Super friendly service, got me started right away with exactly what I needed. And the facility itself is sparkling clean! Would definitely recommend this storage facility!

Kat provides great service. Was able to easily transfer from one unit to another. Service is always excellent and Kat is a great conversationalist. Thanks again Kat!

Reserved a unit online for a great price. Cat showed me the unit and answered all of my questions. great location Clean facility Great service

Kat was very helpful

I have been renting here for years and have always had a pleasant experience, but with my most recent visits and questions, Kat has not only been VERY helpful, and extremely friendly, she is also making sure she is handling everything with COVID to the highest regard with using gloves and face masks!

Great service, Ayla was fantastic!!!

Just checked into my unit and Kat was super helpful and actually switched me over to a first floor unit for the same price. I would highly recommend public storage if you are looking to rent a storage unit in the area!

Kat was proffesional and easy to talk to great employee

This facility is amazing. The people here are very helpful. If there is ever a problem speak to Kat. She will get you the answers you need.

Kat was very helpful, informative, and made the renting experience very easy! Would highly recommend Public Storage!

Ayla helped me get a unit .

Kat helped me so many times with my storage needs. Thank you Kat for your amazing service! I highly recommend public storage at this location

Kat, was super helpful and receptive to a new customer. I will definitely be using public storage again in the future and recommend to friends and family!

I’ve used many storage facilities and this one by far has the nicest and friendliest people. Always taking the time to answer my questions in a friendly and professional way. Kat in particular has gone out of her way to help me find the storage space I’m looking for and also offered me a fair rate! Great job in hiring people Public Storage! Keep up the good work.

Kat was super helpful and really nice! Made the whole process super easy and stress free!

Thank Kat and Ayla for helping me

K was awesome!!

Kat helped me out and got me great rate on a storage unit

Miguel was very professional. Quick and easy process. In and out before we knew it. Facility very nice and clean. Would highly recommend.

Miguel was very helpful and professional. Highly recommend

Kat helped me so much with this move in. The space is clean and the facility is easily accessible. She was very concerned with my needs and got me the perfect space . thanks Kat!

Kate was super friendly. Great at guiding me through the experience thank you Kat

Kat is a smart, friendly, attentive to detail, and helpful manager. I found the experience of opening an account and renting a unit from her to be easy and hassle free. I would recommend her to get promoted.

The service by Kat and Lauren was amazing. Thanks

Very helpful and nice service 100%

Kat at the customer service desk was super helpful. She was very courteous and had a wide range of knowledge on how everything works. Give that girl a promotion or at the very least a raise!!!

You'll need to pay an administration fee and get insurance through them, so plan on a few up charges. However compared to others in the area they're a better price

Miguel was very helpful and explained everything clearly.

the facility here has an amazing energy everything is in order units are clean and well managed by Kat ... I feel comfortable storing my valuables here... highly recommend storing your extras here

Excellent service by Kelly and Kat!!!

Kelly & Kat were absolutely awesome!

Clean and easy to get in and out.

山水excellent哦recommend不卖铜anyonepossible thankyoupublicstorage thankyoushawn

Cindy was a big help and an even bigger sweetheart . Very pleasant experience. Highly recommended.

I'd have given Shawn a dozen stars if they were available. He was courteous, knowledgeable and efficient. Unfortunately for us there wasn't a unit there for us.

Kat and Sean are really great..... I’ve been at this location for a year now and every interaction I have with them is always professional......the location is great for me, it’s always clean and secure.

Great service here from Shawn! Easy to work with and friendly face to greet me at one of my storage unit locations

Highly recommended! This facility is very clean and I appreciate the security cameras. Sean was very helpful and professional. He explained all details of the agreement and fees involved. We are so happy with them that we decided to rent a second Unit.

Sean and Jazz are awesome! Great customer service and extremely helpful.

Sean was so helpful and awesome!

This facility is very clean and I appreciate the security cameras. Shawn was very helpful and professional. He explained all details of the agreement and fees involved and pointed out various items for sale that would help with the packing and move into the unit.

Sean and Daniel were great and helpful. Thanks guys for making the move in easy. The property is clean and very accessible.

Storage is a simple process when people like Sean give you all the info and tools you need to make your transition in life an easier reality by offering great deals, a good attitude and tools to get the job done. Tape, boxes, stretch wrap (my personal favorite, keeps drawers in place, combines things, without sticky tape residue (an underrated product by far !!!). Sean has it ALL there in the office, where he can offer you an unbeatable move-in special and get you movin' on to greater things. Whether you need short term or long term storage Public Storage "can do" and Sean with his dapper good looks can expedite that moving thing with a big check mark next to it. Getter' Done Already, Sean is ready for your business!!!!

Sean is great and super friendly. Highly recommend this facility for anyone looking for a storage unit.

Excellent customer service Shawn has provided me great service from the time I reserved to the time I put a lock on my storage. Highly recommend this place bestest customer service and highly professional. Thanks again.

Meeting Sean was fantastic, he was attentive, patient and kind amidst me changing my mind.

Horrible service!!!! Do not bring your business their IP do not bring your business there the German Guy the one with the accents a little blond one was demeaning towards me and my husband in front of everybody. He's so rude including the district manager who also was very unprofessional by being racial and belittling me and my husband thinking that we weren't going to be able to afford to make a payment but then we were able to and in front of everybody was just rude unprofessional. If you want to go ahead and be prejudged then bring your business to them but other than that I wouldn't completely unprofessional rude and I can't believe that they still have business they judgmental as well and when they have no clue who they're going and talking to or who are there talking about I thought of others completely rude.

I've been with Public Storage for 30 years and almost ten years at the Foothill Ranch CA location. I recently downsized my unit, dealing with both Sean and Jazz (love them both). Jazz was my point person for this move. She is personal and professional and she made it a smooth and easy transition. Jazz gives outstanding Customer Service and she makes this location great.

Sean is very kind n patience young man very proffesional at all times very hapie 2 store here n very clean n kept up very nice

Sean at Public Storage has been a Rick star. He is extremely friendly and did a great job getting my family set up with a storage unit while we were between houses while our new home was being built. Sean took us on a tour of the facility, showed us the unit and get us through the paperwork quickly. I have seen him many times since and he is always so helpful and has a smile on his face. I would highly recommend this for your storage needs and try to meet up with Sean. He is great!

Jazz was fantastic. This is a well-maintained location. Excellent customer service!

Expensive

Sean and his colleagues at this property are top notch! Very customer service oriented and focused on providing the best rental experience possible. I have several family members that have done business with this location over the last 7 years. It is because of their level of service and professionalism that we keep coming back. Keep up the good work Sean!!

Great customer service! Sean went out of his way to help me and made the whole experience super easy and stress free. Highly recommend!

Sean was really helpful with our move needs ; very helpful ; knowledgeable .

Sean exemplifies the phrase “customer service.” He was very thorough and professional. Meticulous storage!

Very clean and safe location. Always great customer service when dealing with front desk. I have confidently recommended this location to family and friends.

I used Public Storage for a couple of years. I just found a house and needed to vacate the space. Sean, property manager, is the nicest and friendliest person that I truly enjoyed to chat with. Property is always clean, well secured, and very conveniently accessible. I would recommend this facility to anyone who’s searching for a storage.

Sean did an amazing job in helping me find a right size unit thanks

I’ve been a customer at this Public Storage for years and Sean just helped me move into a bigger unit. He’s super helpful and a nice guy!

Great people working in the office. Always helpful. Ive been customer for over a year and enjoy it here.

Amazing

Amazing customer service provided by Sean, super friendly and informative

I have an amazing experience with Sean! Super friendly and super funny! Loved him!

Awesome servise provided by Sean. This is my second unit rented here and I enjoy the facility.

Sean helped us out with our storage selection and carefully walked us through the process. Very helpful and thorough! Will defiButely come back again.

Sean was awesome and clear about explaining the process. Love it!

Great Staff!. Sean - really helpful and efficient! Great property. easy access and reasonable prices.

Best place to rent a storage Great prices great people. Very friendly staff I will rent again at public storage

Very good customer service and the storage facility is clean, safe, well organised and easy to access. I feel secure to leave my stuff there. Recommended.

Very nice facility. I usually come here to pay my monthly bill and Sean is always very helpful and courteous.

The staff is amazing. I have worked with both Jazz and Sean and they were helpful, courteous , friendly and attentive. Five stars because of them.

Sean is wonderful! He helped us twice, with both getting stuff in, and out of our storage. Thank you!

I had a great experience with Jazz today. Moving is difficult and takes a lot of energy. Jazz has a Customer Care approach that is outstanding. All questions answered with patience and concern. Found a good solution to my needs. Clean, bright and big facility. I made a great choice. Thanks Jazz

This place is phenomenal. Staff and the very well kept facility make for a great experience. Sean helped me get set up quickly and easily. Very kind, helpful, straightforward and knowledgeable. With moving being so stressful, it’s so nice to have someone like him to make this so easy.

When I started renting here 5 years ago, I was paying half of what they had just bumped me up to. They raise their rates constantly and advertise move-in specials to new victims, not existing, loyal, paying customers, whom they gauge with making up the difference. When I got the unit, they had 4 bathrooms available for use. They closed all but one and it is the one right by their office. If you have a unit at the end of the facility be prepared for a walk. They drive golf carts so it doesn't matter. When I reported the restroom broken they shrugged and said they would put an out of order sign on it. Really? I pay $330 a month for a unit you will rent for $180 to a new customer and you turn the lights off on me every 2 min, close the only bathroom and lock up the handcarts when you go home? So after they leave, don't count on using one of the carts they advertise you can use. Also, if your card expires or you don't have funds available when your Autopay hits, they force you to use a credit card or go in and pay. You can't use the bank account you want and you can't call and pay over the phone. They have a service that will charge you to pay by phone. Poor service, poor understanding of their system, the "manager" indicated that the gate access code could not be changed and that they "always" lock up the carts. I have been using Public Storage since he was in kindergarten and both statements are not true. I do like the the access hours. That's it.

Jazz and Marissa killed it! Incredible customer service!! Thanks ladies!!!

Staff was very friendly. Sean did an excellent job in explaining storage space options. Would recommend to anyone.

Super nice people

Clean facility with excellent staff. Jazz and Sean were very helpful and willing to show us any/all units we needed to see to decide on the best unit for us. We went in without a reservation and it didn’t slow us down at all. They also carry and offer discounts on various moving supplies. I would definitely recommend to anyone in the general area!

Sean was personable and informative

Sean was very helpful, quick and efficient. We had a great solution and were out the door in 20 minutes!

Sean was very helpful and found me a storage unit that suited my needs

We are very impressed with the professional and efficient service we got from Sean. He showed us a couple of options available for our needs. The process of renting a unit was very quick. We highly recommend this Public Storage location.

Sean is a rockstar! From day 1, Sean has been most knowledgeable, courteous, and helpful. Moving is always stressful, but our storage experience at Public Storage were nearly stress free. All questions and concerns were handled immediately. We can not recommend more highly. Thank you, Sean, and keep up the good work!

Sean & Jazz were very accommodating and helpful during my tour of the facility and getting me set up with my new storage unit. The facility is clean and secure and the location is perfect!

We have a bunch of stuff safe and secure, thanks to Sean at this location! Very good customer service!

Quick, good and easy experience! We had a limited window of time to check out the unit and sign up. All went smoothly and we left pleased!

Sean helped me switch to a different unit. I was in and out within 15 mins, including a tour of the new unit. Entire process was painless and really easy. Sean was very friendly and extremely helpful.

Sean was very helpful. The storage unit is clean and easily accessible. Excellent service.

Been a customer for 2 years Daniel and Sean are always helpful and friendly. Great prices and deals. Never a problem accessing entrance.

customer service was great. they got me in and out quickly and made sure I understood all rules and regulations. Very friendly and knowledgeable staff. Sean was great to work with he showed me a few units and choose the best one for the items I have. I would recommend this storage facility.

This storage facility was great. Ronnie helped me out and made everything easy

Excellent service and kind employees, Sean give us five star service when we moved in

Sean was great, very curtious and compleate on everything. i would defenitely recommend him.

Daniel was efficient and polite. Sean, the manager, was equally as nice. The whole rental process took 30 minutes. The property is clean & well maintained. What more could you ask for?

Daniel and Jennifer were the bomb! Got me set up in record time!! Wait till you see this place filled up!!!

Sean did an outstanding job and was very professional....

Very good customer service and clean facility. I highly recommend this storage!

This storage place is nice, ronnie helped me out quickly and efficiently. Thank you!

Clean storage facility with great customer service. I love these people so much I end up going more than I need to.

Clean

Great experience! Sean was very helpful and accommodating to my wife and me. I would definitely recommend Public Storage, and this location in particular, to anyone.

Good area for busines storage. Place was clean and staff was friendly. Daniel made the rent process very easy.

This storage facility has an excellent staff. We got a welcome call while we were setting up online. Sean was very helpful when we got there. The facility is very clean

Sean was very helpful and friendly and made my move in a breeze. I would definitely recommend public storage.

This place is clean, has wide roads, has an area for parking inside the gates, and the inside of the my 5x15 unit has steel walls, so no worries of denting plasterboard. It also has security cameras. Sean was very professional, courteous and provided excellent customer service. It's in a nice area, and I have no complaints or suggestions. Everything went smoothly! Thanks Sean!

Like any storage place it's pretty standard. No issues with entry or overcrowding.

I rented a storage unit with Sean. He was great! Very attentive, friendly, and knowledgeable. He made the process very easy and smooth. Even though it was my first time renting a unit, I was surprised by how clean the facility was. When we were moving, one of the pieces of furniture fell of the track and broke. Sean was waking by and was nice enough to give us an access to the dumpster. He explain that typically they don’t allow public dumping but he made this exception for us because he saw how much items we were bringing. Great customer service Sean!

Sean and his team are awesome! Great follow up and clean property. Best storage in town.

Sean was absolutely wonderful and made things very easy to understand for my mom. You can tell he really cares!

Both employee was great... Roxanne and sean

Good, fat and helpful service !!

Sean did an awesome job. Great crew the best very happy with service.

Sean was extremely helpful and informative in arranging the transaction.

Sean is very helpful! He made the process go very smoothly and I am happy with my decision to use this facility!

Sean was great. Staff friendly.

Easy to do business with. Selection and set-up was very efficient. Sean was very helpful.

Sean has been very helpfully with our needs.

Sean was very helpful and provided me with and excellent service. I would recommend this frcility to friends and family. Keep it up.

I love this facility. The property is always kept clean. Also the staff here are always friendly and caring. Great job to all employees that work at this property.

Exelente service

Sean, the Property Manager, goes above and beyond to meet his clients' needs. He is honest, genuine, and does everything he can to be of assistance. Thanks for seeking me out when a unit size I was interested in became available. Your diligence and commitment to excellence are very much appreciated. Keep up the great work!

Sean was terrific! He was friendly and offered great customer service.

Sean was awesome. He got us a unit quickly and smoothly. Couldn't have been a better transaction!

Sean & Irma were so helpful and patient. Great to work with. I highly recommend them and Public Storage.

I love this storage unit its the best place to store your stuff! the employees are so nice and make me smile every time they are around !its clean and has lots of space!

I went in to this location a couple days ago and was greeted pleasantly by Sean, he patiently went over all of the storage options available to me and answered all of my questions. My situation changed and I won’t be needing storage at this time but if and when I do, I will be sure to utilize this facility. I will definitely be recommending this location to friends and family.

Lauren did an awesome job. She was friendly, knowledgeable and took her time to make sure we got exactly what we needed. Highly rate this property and the personnel

Sean was a great help, renting my first Storage unit ever

high security. feel my stuff is more than safe

Great staff (Thx Hassan). Clean facilities. Need more / better maintained hand trucks. Storage building interior seemed hot and stuffy although it;s supposed to be climate controlled.

Clean location with nice and informative personnel. No hassles experience thanks to Michael & Hassan! :)

Held a unit online and did the paperwork with Hassan...very sweet and professional. Very easy transaction

Sean did a great job.

Sean provided us with exceptional and courteous service. He explained the terms of the rental agreement and answered our questions in a clear and professional manner.

I stopped to check a price for 5x15 space storage and Sean was very nice and helpful. He was patient with my questions and provided all the details and explained the process of renting. The property seemed impicable.

My friend and I went to rent a public storage and Clay was incredibly nice and helpful. He made an otherwise boring activity into a fun outing. 6/5, would store again!

Sean is the man! He is very informative and kind! This is my second time storing here and I am not disappointed with the service! The facility is clean and the location is great. If you need storage, Sean is the guy to go to!

Sean and Michael were very helpful in assisting my requests

The overall experience provided by Jennifer was excellent in all areas. Clean property, clean units, friendly staff, availability, quick intro and to the point. Also, super easy and convenient online bill pay.

Excellent customer service. Knowledgeable and friendly staff. Clean and well-kept facility

The staff was great on the phone regarding a reservation and then follow up to make sure I got what I wanted and at the price I wanted. When I went in to sign the paperwork, everyone was incredibly nice and helpful. I dealt mostly with Khidhar and there was no pushiness, I was treated well, the unit was very nice and clean and the complex looked very clean and safe and secure. I chose this complex because my nephew, who is a lawyer, has his stuff there and he is quite happy. I also like the location.

The staff was friendlying and professional. They were also able to help me find right right size unit to fit my needs.

Clay did a great job. No hassles honored the online price and help select the right size unit.

Jennifer was very helpful and professional. The facility is clean, well lit and convenient. We especially appreciate the single level and outside access.

Jennifer and Cathy were great they made renting a storage unit easy. Jennifer showed me around and explained everything to me that I needed to know regarding renting a unit and accessing it.

Staff Cathy and coworker so nice,great customer service experience,5stars

Went here today after setting up a reservation. Jim was very helpful and funny, and really helped me decide upon what I really needed in terms of storage for my possessions. The process left me very informed about what I need to do to access my unit, and when the location was open, and all my questions were answered. Great location, I would certainly recommend it!

my experience at Public Storage was outstanding, for my family in a very trying time. Manager Jim is awesome, always smiling and helpful Cathy is delightful, and my experience began with my online reservation, which Robert returned to me with a personal phone call in under 4 hours. the facility is wonderful, accommodating, competitive rates, clean, access hours from 6 am to 9 pm .... i very strongly recommend PS to everybody and anybody needing extra storage; the courtesy and personal touch was amazing. thanks again and God bless you ! the wildings.

Since opening a storage unit, I have seen some changes for the worst, Bathrooms closed is the major one. You have to time your visit right or you might not have a cart to use in the climate control building as there are only 3 and sometimes 1 person will use all 3 or lock them in their units.

Sean and Cathy were a great help. The facility is crazy clean and neat. I highly recommend this facility.

Sean and Kathy were a huge help to us getting some quick and convenient storage

People in the office are very helpful, especially Steve. Property is clean, safe and easy to get to. Highly recommended.

After a year of needing the temporary storage space, all the "stuff" finally found a permanent home and was relocated successfully. This facility was always clean and accessible when needed. Never had any problems at all. Move out day was was made very easy by Jim, the on duty manager who could not have been more helpful, even making sure I was able to complete the final payment process when i messed up the on line account. I will not hesitate to do do business here if the need ever again arises.

Best Public storage so far. Safe location and Very friendly staff. Thanks Abdullah, Jen and Jim.

Jim was awesome. Jim found us a storage unit in a great location which was very close to the other space we had. That made our move so very easy. Jim is a super good employee for Public Storage and I hope he is there for a very long time. Thanks Jim

Secure and very easy to deal with.

Just the best storage facility i have ever had, the staff, Ava, Linda, Sitara and Jim are true professionals, always there to help you get thru all your storage needs. Thanks

Ava gave myself and coleuges excellent professional, friendly, service with our 10 x 30 storage units. Thank you Ava and public storage for a Great Experience!!!!!!

Rented a 10'x20' unit from September to November and utilized the $1 for the first month deal. The paperwork was quick and the staff was incredibly helpful. Abdullah and Sitara were very informative, and even stayed a little bit past their shift to make sure we vacated on time and without any penalties. The unit was clean and there was plenty of space to move around other patrons. I would recommend this facility, and will definitely use it again in the future.

After booking a reservation online, I received a call from Ava. A very pleasant lady, who wanted to coordinate my time with the staff to set up a time to see the storage and complete paper work. She was helpful and courteous. The next day, Sitara greeted me and toured me around the facility to my storage room. She was straightforward, professional and has excellent customer service. This is my first time at public storage, and I am impressed with their service. Highly recommend this business in lake forest.

Abdullah and Ava provided outstanding service. The unit was the perfect size for my needs, access was smooth, and the place is roomy and well lit.

Excellent service from Robert and Ava. Polite and courteous. Definitely experts in their field. Definitely doing business with these guys again # above and beyond

I love this place they gave me a great super low rate compare to other storages around this area and I love how the staff here actually cares and provide great customer service, I left my storage unit open one time by accident and they noticed it by doing a routine inspection and they found out I left my storage open without a lock and they lock it for me and notify me, I was so grateful for that and I was pleased to have great customer service by Ava she is very helpful and provided excellent customer service.

We having been using this public storage for as long as I can remember and the staff has never let us down. Abdullah is excellent and always helpful. I feel like the facility is very clean compared to other storeage facilities I've been to. Keep up the good work guys! :)

A" and Abdullah were great, very helpful. Our space was too small and they were able to accommodate us with a bigger storage and honor the discount.

Thank you A and Abdullah! Great service!

Clean and secure facility. Abdullah is an outstanding customer service rep.

Great and helpful service by Abdullah and Jessica.

I came into the office to buy boxes for my mother who is moving. Jessica was so helpful and got me the right amount of boxes and even at a discounted price. Thank you Jessica.

Abdullah provided professional and courteous service during our tour of the facility and our discussion on the unit we rented. He has a great sense of humor and was a OK with us messing with him. Thank you Abdullah for providing us with a seamless and pleasant experience during our stressful time of moving! :)

Abdullah was so personable and very professional! The facility is CLEAN and user friendly. Public Storage offers many products to accommodate whatever your storing. My mother and I are very pleased with the Cooks Bay location. Leilani P.

Customer service was great Abdullah was always helpful over the phone and on the premises

thanks to abdullah for his great customer service

When my husband and I went to our appointment to reserve our Public Storage space, we were greeted promptly by Abdullah the Manager who went over every detail and question we had with professionalism and courtesy. Along with his assistant, Mark, he accompanied us to our space and back to the office where we signed our rental agreement. We couldn't have had better service. In addition, the facility is kept very clean and neat.

Awesome customer service! Abdullah and Linda were great. Will recommend to anyone.

Very Clean and secure property. I have stored at different location with Public Storage but this is one the best and well maintained properties. The property manager is very kind and helpful. Would definitely recommend.

Everything was great. Very helpful and clean. Would use again. Thanks

Public Storage storage units are a scam! Their rental prices go above list prices more & more as you stay longer. Don't fall for the $1 crap, it's a SCAM! #bbb

Nice and clean facilities. Ample parking and open driveways. Abdullah showed us around for our first time there, he was very helpful and professional.

Ashley was a professional in every way.

I've had my stuff here for a while, Frances & Leslie are very professional. My experience has been positive, access hours are great, property is well maintained. I would recommend to anyone.

Frances was very helpful and courteous. Gave me all the necessary info in a timely manner. Location is clean and her customer service was outstanding.

I was very disappointed by the deceptive payment system and subsequent lack of customer service I have experienced with this branch and also the company headquarters. I have been a loyal customer of Public Storage for 2+years and always paid my bill on time. Recently, there was a problem with the autopay on my account (not clear why) and when I was notified of the issue, I immediately paid the bill in full, still on time. I was notified that my payment was successful and the issue was resolved, so I was surprised when I was notified I was delinquent on my account a few weeks later with large late fees accumulating. After calling this branch and being referred to the company headquarters, I was told very rudely that just because you receive payment confirmation, does not actually mean you have paid anything! I was also told this was completely my fault and that I was not intelligent enough to use their online system. In the end, the matter was not resolved to my satisfaction. Because I do not live in the area, I was forced to pay late fees in order to keep my unit (of course with the promise of receiving "payment confirmation"). To me, this issue was simply a problem with the online payment system at the time, and certainly did not warrant personal attacks towards the customer.

Jim was awesome in helping us decide on what is the appropriate unit. His suggestions were taken. It was definitely a surprisingly friendly and professional approach to customer relations.

Great service! :) Friendly and professional. Definitely recommend !

Abdullah & Ashley were very knowledgable and helpful. I would recommend Public Storage to everyone! Thank you!

Abdullah was timely, helpful & explained everything to me in the process. Great facility.

Great experience! Abdullah & Catie are super friendly and helpful!!!

I went into public storage this morning and Abdulah helped me out. He is a very kind person and was very helpful and got me a great storage unit. Because of Abdulah I had a great experience here.

Very nice facility! Well maintained and the staff is very helpful and super nice.

This place rocks! Tif and Abdullah are amazing, totally willing to accommodate our requests and always willing to help. The facilities are clean and secure. Great place to store your stuff

The staff Abdullah and Tif were very helpful and experienced in getting what I need to make my move easier. Maybe a little too helpful... they do try to tack on or suggest as many additional items to increase your total cost. It may be genuine interest in making sure you have everything taken care of, but to me it felt a little too pushy like a salesman. While Public Storage has great deals on renting storage units, their other items such as boxes are not as good of a deal. I was able to find better prices elsewhere (U-haul). Still I highly recommend this location for storage. Huge location, very secure. Make sure to check their website for better rates! Strangely, these lower rates can only be obtained online and not over the phone or in person.

Abdullah & Tif were efficient and good humored help to me! I wanted a specific type of storage unit - they had it and I was finished in minutes. This is my second time using Public Storage at this location and will recommend them to anyone!!!

Fast easy check in and great service. Thanks again Abdullah.

i am planning to move my household items into a storage next month for couple of months and i went to this Public Storage facility to check the prices. I was greeted by Abdullah and Tif in the office and I was amazed by their professionalism. They explained the process to me and Abdullah showed me just the right unit i will need. Great pricing and they also have all the packing supplies i need for the move. They are both friendly and efficient. Loved the experience and would encourage all to go for Public Storage and ask for Abdullah or Tif.. Thumbs up!!!!!!

I spoke with Ashley Arganda over the phone. She was extremely helpful. When I came into the store I was greeted by name. I was in shock she remember my voice from our prior conversation. She helped get me the best storage unit for the best price! I am thankful she is apart of this company. Keep up the amazing customer service Ashley!!!

I been here about 6 month, the last 3 month I never seen the location so clean and especially the bathroom so well maintained and feel at home not like public restroom. . Thank you to Abdullah and Susan ..Unfortunately I need a smaller space relocated to just up a mile from this location.. I will miss this location.. Dara Chan

I've never had anything but a positive experience at this location. Ashley A is very informative, helpful and sweet!

I have had great experience working with PS bake. I would highly recommend them. Ask for ABDULLAH HE IS VERY HELPFUL....

Abdullah and Caite were great. I called, received a quote, reserved a space and got a confirmation number. When I arrived, they gave me an overview of the location and showed me my storage space. Completed the paperwork, got my code and was done. Thanks!

Leslie was amazing when I came in to rent a unit a few months ago; super friendly and personable! She took the time to find a location that best suited my needs. I called yesterday with some questions regarding billing and Abdulah was also very helpful and friendly. Many thanks to you both!

Very nice facility, clean and personnel very helpful. Walked in for info, spoke with Jana, she answered all my questions. Went online to make reservation and immediately got call from Jana to verify appointment time for move-in. Arrived late for move-in and Abdullah explained all paperwork and showed us to our unit and instructed us about access codes and online payment processing. Very nice experience both times.

I was at Public Storage in Lake Forest, This place is awesome!. Two of staff Abdullah and Catie are super kind and friendly and very polite and professional. Also my storage space is very clean and very good secured. I would like to recommend this location for everyone who is looking for storage space near this location . Please don't go other company, must go Public Storage. (^o^)

Tammy is the most professional property manager that I have dealt with in over 5 years. I highly recommend you go see Tammy at public storage. She will take great care of you and your goods.

Just signed up for a unit at the public storage at Cooks Bay Drive in Lake Forest. My experience dealing with Mike and Leslie was great, the both of them were Very helpful and were a pleasure to deal with. I would highly recommend if anyone needs storage space and this location will work for you, go see Mike or Leslie you will be glad you did. James

Very clean facility, friendly staff, excellent service.

The staff are professional and courteous. They help make sure you get into the unit that is the right size for you so you don't pay any more than you have to. I would highly recommend this facility to anyone looking for a storage unit, whether you are nearby or far.

Well kept facility, very professional!! Tammy and Leslie always made my husband and I feel so welcome and any questions we ever had about billing or our space were always answered promptly. Love the climate controlled units, immaculate. Highly recommended store if you ever need storage!

Mike and Tammy have great customer service skills, totally enjoyed working with them. If you need to store talk with them, I'll help you with your needs.

excellent service and kind employees, clean and well kept facility.

Tammy is awesome. I can ask her any question about Public Storage and she always has a quick decisive answer. In my business, I visit all of the storage companies in Orange County and surrounding areas and she has to be the sharpest storage facility manager I have come across in all of Southern California. Its just a pleasure doing business with people that are on top of their game. Thanks for all your help Tammy!

Got great customer service from Ivan today! Made my experience a lot easier and smoother,

I would recommend this storage facility over any!!! Tammy has always been so helpful and understanding of all our needs. Today, I cleaned out one unit and Sitara was also wonderful and so nice. The place is CLEAN and well cared for...I feel safe here. I still have an inside unit and am so impressed with, again, the cleanliness and security of this storage facility. RATING: 10 out of 10.

My wife has been a customer of this location or a long time. She is very loyal to this location and the owner and staff know her by name and are always extremely friendly and helpful for any of our needs. The facility itself is secure and clean and there has never been a problem with access whatsoever. We will certainly be a customer for many years to come.

We have been customers of Public Storage for many years. We actually have 3 spaces presently at this location. The customer service from this location is five stars!!! The staff are so courteous, professional and helpful. They have gone out of their way to help us. Tammy, the property manager, most especially has shown us such courtesy. The property is always clean and well cared for. She made sure our storage units were close to each other so we would be easily able to access them. We highly recommend this location Steve and Sue Bernritter