Public Storage Self-Storage Units at 6 Whatney, Irvine, CA

Both Jen and Jurnee we're very helpful in helping me to decide what kind of units I would need at the best possible price! They were both very knowledgeable and friendly individuals who had an excellent demeanor of professionalism and a wonderful personal touch with customer service. They ended up finding a unit a little bit closer to my home at a different location but still were able to help me get the best deal and I was given so much knowledge about all of the properties not just their own. My personal property felt safe and secure with them knowing that they are vigilant and with their lock checks and security of all the customers and units there. love this location and all of Public Storage! Would recommend 10 out of 10

I went to Laguna wood Moulton I needed help and Howard took the time to show me multiple units as well as set up app and complete my reservation for 6 Whatney in Irvine. Caring service goes along way . Thanks for all the help 10 Stars.

I have not personally used the storage but I have helped several people move things in and out and it is a very secure building, and fairly easy to navigate if you look at the posted maps!

Howard & Jennifer are amazing! Thank you so much for your help! 😊 have a wonderful Labor Day weekend!

Jan is very knowledgeable, efficient and helpful. The place is clean. I have been checking a few storage facilities and by far, this is the best because of the reasonable rates, convenient access hours, clean, and friendly staff like Jan.

Wow! What an incredible experience at this facility. Jennifer is a superstar employee and was so helpful. She was extremely gracious, kind, and informative throughout the entire rental process. She took her time to help me and also made sure I got the best deal. This is a rare find in terms of employees and customer service these days and she should be rewarded for her excellence. Thank you so much Jennifer.

It was a great experience to do an e- rental for my storage space with Mari….. who is so kind and patiently helped me step by step in completing the form online. You need this kind of employee who gives great customer service and she is a very sweet lady. High 100% for you Mari!

Amazing Service. Jennifer and John were very efficient and helped me pick a nice and well lit unit. Keep up the good work

Jennifer was very helpful, patient, and friendly throughout our storage unit downsizing and transition. The temperature controlled environment, location, and easy access make this particular Public Storage a winner!

I'm writing this review on behalf of my mother who is renting a space at this public storage facility. She was elated with the customer service she experienced. Getting into her old age she's not as tech savvy as the average person but the employee jurnee showed her so much kindness and grace. Thank you jurnee for all of your help with my mothers unit!

Loved my interaction, experience. So friendly and efficient and knowledgeable. Very clean facility!

Amazing service

Jenn was very helpful when I needed to transfer and downsize my unit, made the whole process very easy.

Jennifer is a genius problem solver that helped me soooooo much today. I give her 5 stars, 6 if I could!!! She is the boss lady of this store, and some of the nearby stores too! She should be a district manager. She has a warm bubbly personality and an infectious smile that made me feel appreciated. She has excellent customer service skills and is a leader. I would highly recommend this store and Jennifer!

Jennifer and evette have gone out of their way to help me today soooooooooo big time! Everything here is reasonably priced, Jennifer and evette are great and very kind. The whole facility makes me feel safe and secure there’s cameras everywhere, they have dollies to help you get your belongings in or out of storage and everything is digital which is awesome. I plan on renting a smaller unit in the next couple months and I couldn’t recommend this place more highly. Jennifer and Evette, you rock!!!

ALWAYS A PLEASURE TO STOP BY & SEE MY FAVORITE JENNIFER…PLEASE STOP BY & SAY HI, YOU WNN’T REGRET IT, I PROMISE!

The entire staff here and especially Jurnee and Jennifer were so helpful in answering all my questions and were extremely patient and kind. I couldn’t recommend working with them more

Not a fan of double access to get into the building. Also there is no load unload ramp. However the staff is really nice and the place is kept extremely clean. Even the bathrooms are clean.

My storage unit was broken into on the very first day, 20 minutes after I left! Personal items were stolen and the employees and managers would not provide specific information to the Irvine Police after I filed a theft report which makes me believe it was an inside job!

Jennifer was excellent in helping me much appreciated

Tris provided excellent service and found me the perfect unit!

I recently rented a unit at Public Storage in Irvine. I was greeted by Jurney, with a big smile - she was so welcoming and very professional. She guided me through the process and was so helpful every step of the way. She explained everything, from getting a proper lock, insurance, how to access the facility, the best entrance for me to use to be closest to my unit, the app that is available to simplify your entrance to the property and into the facility and using the elevators, etc. I was also very impressed that the facility was exceptionally clean and secure.

I love this location! Every time I have interacted with the staff they have been kind and awesome to work with. Shout out to Jennifer and Brandon!

When you sign a contract with one of these companies, you think that you’ve locked in a price for the rest of your lease… right? Not necessarily. All storage contracts are month to month, allowing the rent to increase any time with 30 days notice. National self storage facilities increase rent for current customers frequently, oftentimes twice a year. So a unit you thought would be $40 per month suddenly costs you $50 per month. If you stay a year with that new rate, you’ll be dishing out an extra $120 you hadn’t budgeted for. The storage companies know it’s a hassle for you to move again and take advantage of that. The industry calls you a “sticky” customer because of this fact.

Zack was helping us. I think he said he was new to this facility or maybe new to public storage? We found him to be very professional, friendly, If I remember correctly another lady "Jennifer " was helping us to and she was very friendly and helpful oh and actually there's was like 4 people working in the office and all were so friendly and answering our questions, they were all just so welcoming to their customers, sorry I can't remember the other other two girls names, but if I were to describe the atmosphere and vibes of the staff members I would say , Smiles, friendliness, helpfulness , oh wait that 3 words, what can I say they were " Awesome " AAA

Very good job and Jenn was very helpful, thank you very much

Outstanding Customer service by Jennifer. She got me a unit close to the elevator. The storage units are very clean. Thank you Jennifer.

Came this location and it's smooth you won't be in the office long in and out type thing thanks again Jennifer.

This branch is very clean and the staff there are so helpful and nice especially Eddie and Jennifer they were the best!

Jenn was amazing! She was super helpful and accommodating. She got us the right size unit, helped with insurance, and other packing materials. This location is a one stop shop for packaging and warehousing!

great service and friendly staff

Very pleasant experience. Everyone was extremely professional and friendly. The facility Is easy to get to and super clean. I would recommend this facility to everyone in need

Jennifer is very friendly and nice person. She’s helpful and very professional, very knowledgeable about her job. If she moves properties I’m following her. I am recommending this location to my friends and family because of Jennifer.

Jenifer is so kind and very support for me

Great facility here! And also the staff was great and friendly, thanks Jurnee!

Process was quick and easy. Jennifer answered all my questions and provided great customer service.

Good facility, clean, staff is excellent and friendly. Specifically Jenn!

Fantastic and amazing staff. They make my life so much easier

Had a wonderful experience at this storage facility. Jacob was very helpful and attentive. All of my questions and concerns were addressed in a very professional manner. I strongly recommend this place for anyone who is looking for a storage facility that you can trust.

Finding a reliable, clean, safe, storage facility can be difficult and I have to say that walking into this facility I could tell immediately that it is clean, safe, and reliable and the customer service is top notch. I was greeted warmly by Jennifer and the other office staff right when I walked in the door. A special thanks to Jennifer for getting me into the best unit and being so kind! Update: I needed to transfer and Jennifer and the other staff helped me tremendously. I cannot thank you enough!

Very clean and great service from Jen!

Wonderful staff, very clean. I like this one way better than the Aliso Viejo locations. Both of those suck.

Hello, Do you have storage 5×10 available and how much?

I came in and got help by Jennifer and Jacob I’m a happy customer with the way they answer all my questions and help me find my unit thank you once again!!!

Jennifer and Jacob provided wonderful service . Thank you for everything

So I lost my keys and had trouble accessing my unit on my own. I was worried that something would happen to my belongings while as i was gone but JACOB & JENNIFER did an excellent job of handling the situation by providing me a great locksmith to help me out. I then had trouble putting on the new lock and they helped me access the unit once again and secure my unit. They were awesome!!

I had the best experience here. Jennifer and Jackie helped me with a transfer and this is the second time I have been more than pleased with the excellent service.

I picked this location because it's temperature controlled & had the best rate in the vicinity. Overall, it does its job. However, it's such a large building, it's a little creepy when no other customers are there and/or at night. Also, the hall lights seem to be on a timer, so if you're in your unit & no one else is there to set off the motion detector, it can be a bit disconcerting.

I was stressed about moving out of my space, and Jackie helped make it a lot smoother of a process. If you ever need storage come here because they make it really easy and everyone is friendly.

Javier y Jennifer fueron muy amables conmigo

Had a great experience there getting my first ever storage units set up, thanks to Jackie and Jen! Both very bright and nice - and Jen knew those storage units like the back of her hand!

Cindy was super helpful, great and easy check in and move in process! Thank you Cindy!

Cindy had great service avery helpful

Miguel was amazing! Super nice. Super helpful. Very genuine customer service. A++ in my book

what are the sizes of the units?

Property safe and very clean great staff

Great service and friendly and knowledgeable

Great and quick service thank you Cindy

Great service and Cindy was wonderful

Great service thank you Cindy

Cindy was very helpful, wonderful person..

Fast friendly and efficient. Jen and Cindy helpful and professional

Perfect place!

This facility is a very well kept and clean facility. The facility is gated and has security cameras. The representatives at the facility provide great customer service.

Excellent service by Kat and Jennifer!

I absolutely enjoyed working with the public storage team. Cindy was very knowledgable and helpful. The storage facility itself is clean and safe. Very happy customer.

Visited this location last week with my wife looking for some packing material. Was greeted by Jennifer who was AMAZING to deal with. I didn’t need storage but the facility looked very clean and well maintained.

They get so many things wrong here so often that I really don't even know where to start. Buyer beware.

Clear instructions!

Cindy was extremely helpful and kind and explained everything in clear detail and went over everything with me. I thank her for her excellent service.

Hannah made an amazing experience on us getting our first storage. Thank you so much!!!!

Jennifer is awesome! She was friendly and professional and made us feel like guests in her own home. I stored a vehicle at the property and Jennifer took the time to answer all my painful questions. I truly appreciate her honesty and kindness. If she is not the manager, then give her a raise and/or promote her! 😃

Move in process was quick and easy. Cindy was very helpful and efficient and showed us to our unit. More ramps would be helpful out front. When a car is unloading in front of the door, the ramp gets blocked.

Thanks for Cindy! Really helpful！

Very happy with this facility! We have had 2 different units here...very clean and very easy access in a safe area and facility! Staff is extremely friendly as well! 😊

Thanks Hanna for fast and easy checkout.

Cindy was fantastic. Was going between different companies and she made it all easy and smooth. Would give her 6 stars if possible

Great service from Hannah and cindy

Very nice and smooth experience.

Great service

So happy with this location. The service I was received from when I picked my unit online to the time I came in to complete paperwork and move my stuff in has been great! If you are looking for a clean and safe area to store your stuff choose Public Storage!

Excellent customer service I recommend this place to anyone thank you margret

Great service! Even I was late, Cindy was kind enough to help us out!

My stuff got stolen. Yes, you read right. I pay a monthly fee for a service to keep my belongings safe and sound and Public Storage let it get stolen. The worst part of it is that they have a protocol for it because it happens so often that they have to go thru notifying clients that their property got stole on a weekly basis. Frustrated , unreal, robbed, powerless, upset, violated, angry, helpless... those are some of the feelings that I experienced after paying hundreds of dollars to Public Storage so they can let my property to be stolen. You decide where to rent a space.

This isn't just he best storage option for you in the Irvine area, it's the best storage option on Orange County. Period. It is a newer building so everything is fresh, it is kept immaculately clean and the staff is both courteous and professional. Rates float but when I was shopping it was less expensive than other Public Storage options as well. Do yourself a favor and stash your stuff at 6 Whatney.

I was very happy with the incredible customer service! Thank you Kyle and Jennifer for your amazing help!

Perfect service, very helpful on a whim!

I had a good time here! The ladies were super nice!!

These people have gone out of their way to help me sometimes money is tight and they were able to help us regardless of that. Everything here is reasonably priced the staff is great and very kind. The whole facility makes me feel safe and secure there’s cameras everywhere, they have doilies to help you get your belongings in or out of storage and everything is digital which is awesome aside from the actual locks on the doors. I plan on renting a smaller unit in the next couple months and I couldn’t recommend this place more highly.

What a great place to rent a storage unit. Friendly staff, customer service is incredible. Ill definitely rent again at this facility. Great service great prices always Friendly smiles. 100% satisfied

My husband and I rented here last week and the entire experience was hassle free and smooth, the staff was friendly and the push carts to help move was a nice service.

It's alright but need better service

Our unit was broken into, they couldn't have cared less. Find a place with good security and a friendly staff. As of today, we discovered our unit was Broken into a second time.

Great location, very helpful friendliest staff. Really nice to Experience and smart.

Cindy and Jaz were great. Awesome service

Great service!!

Great service! I have 4 units with them. Newly built. Air conditioned. Modern. Cindy is very helpful and warm.

Easy access. Great services!

Great service, long term customer

Dropped a friend off location

I received amazing service from both Margaret and Hannah. They made my last minute rental a breeze. I was looking for a 5 x 10 space and they were able to answer all my questions and soothe my concerns. Facility was VERY clean like REALLY clean, also this place didn't have a musty smell other facilities I've been to have had. Margaret also recommended a product to also help keep moisture out of items. The climate controlled interior was set to a comfortable level and due to the past heat wave, I am very conscious about the conditions my items will be stored in. This facility ticked the boxes I needed for accessibility and location and price. Would recommend.

Cindy was very helpful.

Cindy was very helpful getting me into my unit.

Super clean and secure facility. Friendly staff, great experience

Mmmm the one thing I love about this storage facility is the customer service! Jennifer ( not sure if she is the manager ) but she is super sweet and helpful! Facility is clean. Most of the times they have some sort of specials on units just ask Jenn for that info. Warning! Cell phone reception will be very poor once inside the facility so make all your important phone calls before you go in! Besides it helps getting your work done without interruptions 👍🏻

Service was inconsistent, and not very friendly!

Customer service has been wonderful, they call every month to remind you about your bill so you don't get charged a late fee,will come back if needed storage

Fantastic profesional service and facilities

Cindy and Jennifer have been so helpful! Thanks for having such great employees!

Margaret was a Aweome person! Thank YOU!!

This location has the most asinine procedures regarding ending storage unit rental during Covid. I have never experienced such bad customer service at a Public Storage. Also please do nit fall for their deceitful way of insisting you buy their storage insurance. Check with your homeowners policy to see that you have coverage. The procedures at this location give Public Storage a bad name. They are insisting on coming in to end the rental when we could of done things over the phone.

Hannah was absolutely amazing. Kind, friendly and helpful. She provided excellent customer service. My experience was wonderful. Thank you.

Hannah was amazing! Best customer service experience I've ever had! Thank you!

Jennifer

Cindy and Jen were great, provided excellent service. Clean, professional facility.

First time renting, Ashley and Hannah are super helpful and friendly! Helped us with all the questions we had and explained everything! Thank you!:DD

Clean

There service is great and they are very flexible, thanx public storage!🤓

Cindy at the forest location was really great!! She was detailed and everything was really easy. The property itself it’s also super clean and secure. Very happy I went with this location.

I had a great experience with this public storage unit. Cindy, one of the employees, was very helpful and kind with everything and got us the perfect storage unit for our things.

Closing the restroom doesn't save lives, cleaning it does. I work in a hospital 250 miles away and when I have to go find a Walmart because the restroom has become life threatening then I think maybe you should close the entire facility down. Every hallway in the building is a common area we cough and sneeze in. If everyone took the recommended precautions it doesn't matter if it is Walmart or a truckstop or a hospital or your own house, restrooms are as safe as you are.

I am a first time storage space renter. I chose the Whatney location for the climate controlled setting, cleanliness of the facility, & location. I actually watched this facility being built several years ago. Hannah was extremely courteous & helpful. She was very professional & explained in detail each step in the process. She took her time to answer all questions I had. She walked me to the unit to inspect & through the gate security to make sure my code worked properly. I would highly recommend this facility to anyone looking for a storage facility.

Jennifer was very helpful in providing me excellent service in my time of needing a storage unit. She's very personable and a very good salesperson. Left with keys in my hand and boxes to go. Thank you.

Kris and Cindy we're very helpful. Walked us through the process and the unit we rented. Great experience.

Jen is a smart, wonderful, talented person. I am glad to store my stuff here with her taking care of the place.

Came in today without reservation, and Hannah helped us. She was super nice to us, we were really happy with the service we got. Additionally, the place is great, and storages are very clean.

Employees are great at this location. But the bad review is for the company its self. the policy they have in place regarding not being able to receive promotions if you are tied to another customer's account. For instance I went in to get a unit for a few months and after seeing an ad stating your first month is a dollar, I was instantly onboarding. But after reserving a spot and coming down there, I was told I would not be able to receive the promo because I was the emergency contact for my mother. Meaning they had my phone number to start with, nothing else. Then they see my old address was the same as hers, and that's all she wrote. Employees did a good job of explaining, but the policy is ridiculous. Ended up getting a unit elsewhere, because that promo really is the only thing that got me in there.

Cindy was very helpful and professional! Made everything super easy and understanding for a first time renter. Go Pack Go!

I had a great experience with my move in day. Cindy was an amazing help. She was very assertive and welcoming, even with one of her softwares systems crashing on her. Cindy knows white glove customer service and I’m happy I chose this location to store my items.

No fuss, no muss. Absolutely a fantastic experience. Thanks you Cindy!

Really happy with our first visit there. Hannah was super helpful.

Nice people and clean place

The employees in the office at this location are so nice and helpful. They always smile, greet me, they know my name and always willing to help if I need a cart, help out to my car if I buy boxes, etc. the hallways and exterior are always clutter free & clean. I feel safe at this location and appreciate these guys!! Thanks Jennifer & Hannah and the guy who also works there & knows everybody’s name......sorry I forgot yours!!!!! Lisa H

Great on boarding experience today friendly and knowledgeable staff

Great customer service from Jan and Cindy. Keep up the good work. Your facility is first rate.

Kyle is one of the nicest guy. He went beyond his job duties to help me when I was in desperate need. He's great!

The staff was very friendly, especially Morgan. Morgan walked me through the rental process, making me feel comfortable and at ease with everything. Was very clean and well lit. The unit I rented is perfect for my needs. Thank you Public Storage and Morgan for a very pleasant experience.

Morgan was fantastic she was very competent

Highly recommended! Kyle, Morgan, and Cindy stayed 30mins after closing time to enusre we got our unit the day before Christmas and saved us a mountain of hassle in the process. Friendly and helpful, they are a great team. Clean premises and easy to get to off the I-5. Only grip is the main doors don't work after hours and I wouldn't have known to pull them open manually. Also, the rovided trolleys are chained up after the office closes so don't relt on being able to use them afterhours.

Cindy and Kyle took care of me this morning to help me lease a unit and they were awesome. The facility is incredibly clean, has spacious hallways and is very well lit. I’ve had several storage units in my day and this location is by far the best I’ve had.

The day before we visited a property in Lake Forest, CA. Unfortunately there wasn't a unit available. I visited this location hoping to find one. To my surprise Shawn was there. He helped us so graciously in LF He remembered me (and my wife) and quickly made me feel at home. This day we were able to find a unit, signed up for 6 months and left VERY happy. Thank you Shawn for your help times 2!!

Great Storage Facility. Always clean, staff is helpful and easy access.

The team at this location is always so friendly and helpful. Highly recommend

Cindy was very helpful, friendly and pleasant. She provided excellent and efficient service that I truly appreciated it. Highly recommend this location.

Hannah, Kyle, and Jen at public storage Whatney are extremely helpful and willing to do whatever it takes to make your storage experience easy. I would absolutely recommend this facility as well as give these people a raise. I am loyal public storage customer for life.

Marissa was beyond friendly & helpful! She quickly helped us get our storage unit and we highly recommend this location!

The staff REALLY know this business..and very helpful.

Kyle at this property is the BEST!!! He is always kind, professional and extremely knowledgeable of the property and available units. I have rented here for more than a year and he has been EXCEPTIONAL to work with... thanks Kyle!

Kyle was Awesomely helpful and kind. Thank You for all your help. Would recommend this place to friend and prices were very reasonable.

Cindy is very helpful and nice, she walked me through everything I need to know, thanks!

Hannah at Public Store was very patient and helpful whe I opened my account. All the process was fast and convenient. It exceeded my expectations. Great place!

In my attempt to size down, I need to store some stuff. I placed an order on line, came in, Shawn was waiting for me. He was extremely helpful, took maybe 15 minutes or less or get me checked in and show me the space. I’m really impressed as to how clean the facility is. Shawn knows his stuff and was extremely helpful. Thank you.

Wonderful experience and even better customer service! Thank you Marissa for making our move-in quick and easy!

Marissa was great and professional! Thanks so much

inside!

It's clean, air conditioned, new and well maintained.

Marissa was awesome. She was very helpful with my transfer and provided a friendly atmosphere. Super impressed with her level of customer service. Highly recommend.

Jennifer handled my storage needs with professionalism and immediacy. Transition from van to my unit was met with ease. Thank you.

I worked with Jennifer, at this whatney..location is was very friendly and helpful and she went the extra mile for me. She is a great asset to the company. There rates here are great too.

My experience at this storage facility was amazing. Marissa helped me out right from check in to everything. People are very courteous and extremely helpful.

nice facility... Kaitlyn was very helpful... thank you

Jennifer understood my requirements, showed me the perfect unit, and had me signed up in no time at all. I appreciated her communication skills and her knowledge of the entire process. Nice job Jennifer! JR

Thank you Marissa for your help. Appreciated.

Marissa was very helpful when I was finished with the space. The overall experience was very nice and easy. I would come again if I need a storage space again.

Friendly staff, I felt like my things were secure and overall a clean place

Very helpful staff,super clean and secure location. Sign up and move out was super easy. And would recommend

Kaitlyn and Marissa were very helpful, the space is plenty and at a great price

great location and affodable prices! Kaitlin did a great job getting me setup!

Very friendly staff and nice clean units.

Good

if there was 10 star option I would select that I was lost while I was looking for a storage unit new to town looked online and only got more confused and then I found the public storage site not only was the best rate around but this customer service was awesome and some of the best customer service ive ever had the pleasure to meet. say hello if you are lucky work with are Marissa Kyle and hassan!!!

I am back. Love the storage and especially Jennifer.

Great service and great location, Kyle was super helpful.

Kyle is a super great guy, he’s helped answer a lot of questions, and the place it’s self is really clean 👍🏽

Really clean and everyone was nice

Wish we could give the staff a bonus STAR! They are super friendly and helpful. The facility is clean and has easy access. We have been at other storage places in the past but this public storage is the best!

We got a great deal on a unit from the help of Marissa. Definitely confident in our decision to store our belongings at this location.

Marissa was awesome, we have the unit we need with the best rate! If you are looking for a storage unit ask for her!

Very nice 👍

Jazz provided a great experience for us as this location. She was friendly and helpful and gave us all the information we needed. The location was clean and nice as well.

It was my first time using Public Storage to store my items for college over the summer, and Kaitlin did such a wonderful job! I definitely recommend hers and the service here at Public Storage :)

During a very stressful time in my life I am in need of a storage space. I walked into this location and was greeted by Marissa. She made thr entire experience was super easy and quick. She even helped me get some boxes to protect my stuff. Thank you again Marissa

Marissa is awesome! She helped us out a lot! Go to her!

I have to say as far as applications in getting started with a new process this process What's really easy fun and painless starting from making reservations got calls from the property confirming I had to change it a couple times and they were really nice about it. Then move into the actual process of getting started when in right away Jennifer said the hello she was awesome firmly nice the 2 other girls there were very nice fun joking around was really easy and painless again. The whole process probably took maybe 20 minutes less, easy.

Best customer service. Marissa and Kyle were very helpful, friendly and with a smile. Highly recommended. Thank you Marissa and Kyle for coming to my rescue!!! ❤❤

I give a five star it’s a great clean facility the staff is amazing & helpful very very at home feeling thank you HANNAH For helping me pick the right unit and a great price keep up the great work.

Everyone was so helpful! Love this place!

Marissa was awesome!!

Kyle was Amazing. He suggested several options and offered great rates. Fast, friendly and he has a great sense of humor!! Bernice

The Whatney team has been so helpful to me throughout my move. The entire team has been so patient and understanding with my situation and was very compassionate towards me. Jennifer, Kyle, and Marissa all have smiling faces when you walk in and are happy to help you. Thank you for everything you have done for me during this transition in my life, each and every one of you made the entire process very easy for me. If I ever need another storage I’ll defintley be back to this location!!! Thank you again!!!

Jennifer is very good costumer service thanks!!✌👍♥️

Super helpful and awesome staff!!

In public storage Jonathan was a great service and attention.

Great team, friendly and efficient, clean and safe location, ease of access, well lighted and air conditioned. Definitely recommend the team there, always helpful!

What can I say? They offer you an affordable rate, then in a year your rate doubled. I started $45? By the time I realized that it had gone up to $90 in a year(?) I am already out looking for another storage. I didn't remember receiving notifications but who knows everything is paperless now a days.

Muy buen servisio me encanto como me atendio la muchacha anabel muy amable y muy atenta con los clientes ami me encanto el servisio k me dieron muchas....

The team at whatney are outstanding. Their friendliness, helpfulness and general customer service skills are the best I have ever encountered at a storage facility.

Team Whatney with Kyle and Jen were amazing at helping me find exactly what I needed! Thank you so much!

Friendly service

Wonderful Jennifer and Anabel are determined to assist in any way. I can always count on their perfessionalism at all times.

Team Whatney is great. Everyone is very helpful and professional.

Nice and clear

The facility was very clean and well run. Jennifer and Anabel were always very helpful. If I ever need a storage facility again I will return to this site.

Anabel was a great help and made process easy and fast. I would definitely recommend to store here if you are looking for storage.

Anabel was a great help, she was very informative and professional. Made process easy. 😄🌌

OMG. Jen is the BEST. She helped me find the perfect unit right by the elevator for a great price.

Very organized. Very clean. Signing up for the storage unit was quick and easy. Pleasant experience. Thank you.

Great service! Great prices! Friendly staff!

Clean place

“Awesome service , everyone is very nice and helpful. Location is very clean”

Jennifer was very helpful, knowledgeable and efficient- thank you😊

Just moved in today, but already I've had contact from 4 different crew members. Prior to moving in, I received a couple reminder calls. The day of my move, I got another call checking my timing to make sure they were available to help me. Express Check-in made the process smooth, and Jennifer was a delight. After a weird experience with a different place in the past, I was relieved to find the move-in process so pain-free here. Plus, the price was right!

Ana did a great job and was very efficient in getting me processed. Facilities are clean and process was easy. Thanks Whatney World Public Storage!

This is my 3rd using this facility. Its always clean, quick, reasonable and easy.

Wow... that s all I can say about this storage place. Staff was very helpful and informative. I got my military discount and and a free month so I couldn't be happier. Very nice clean accessible place with maximum security lol.

Jennifer or Anabel is who you want to ask for. Very courteous and genuine. I would recommend them without reservations. Thank you ladies!

Jennifer was very friendly and answered all of our questions before choosing our unit. This location has a great price and wonderful service!

Love this place. Very professional and kind staff. Kat went above and beyond to assist me with my move. When my safe wouldn’t open, she managed to get me a local locksmith who arrived within 15 minutes. Can’t say enough about this location and Staff. Jennifer was also terrific!

I love this place. Comparing it to my last storage room on the east coast, not a PS location, this is wayyyyyy better. Its clean, climate controlled, and its INDOORS! So...long story short, I've had my storage locker for a few months and i just had the rest of my stuff shipped from the east coast and I didn't realize how much stuff I had. I was convinced I needed another big one 10X10. Anabel had made a suggestion to do a 5X5 and she was spot on, it was exactly what i needed and saved me $50 per month. Thank youuuuuuuuuuuuu

Customer service was GREAT!

Jennifer and Annabelle were amazing! They made our grueling move so easy and expedited the check-in process so smoothly. Great team!

Jenny G. was extremely helpful my renting a space, getting the right size by showing me 3 different spaces. Then patiently walking me they the lease agreement.

Thanks for the great service and friendly staff..

Kat was awesome, friendly and helpful

Apparently you can't be inside your storage unit? How are you supposed to put anything inside it if you can't go in it? The lady with the tight ponytail/bun was so rude and threatened to evict us. I don't understand why.

Very helpful.

Jennifer was bright ,happy and very helpful

Wow I’m so amazed by Jennifer and Ana’s ability to explain the process of renting for the first time so seemlesssly. A+ for teamwork. Thanks ladies!

Good prices

Great experience, quick and efficient Thanks Anabelle for all your help

Las 3 muchachas se portaron muy amables me ayudaron demasiado ya k es mi primer experiencia y son muy atentas gracias

Great services. Jennifer was very helpful and such an amazing personality. Loved the customer service here!!!!

Thanks for the great service. Staff is friendly. And helpful. Place is always clean

Jenifer is the best manager I’ve ever seen.

I’ve been packing up & moving all week, so the last thing I wanted to have to deal with was getting set up with a storage space since I’ve never had to do it before. I didn’t know what to expect as far as what the process was like, either. Needless to say, I wasn’t the most thrilled person ever when I first walked through the front entrance of this place. But as soon as I walked in, I was greeted by Ana with a genuine smile & a warm welcome. She was so kind and walked me through the whole process with such a positive attitude. She showed me multiple spaces and broke down all of the different pricing for me so I knew how much I should be expecting to pay. She was super helpful in making sure I got the right sized space for what I needed. She made the whole experience such a breeze and she maintained such a positive attitude throughout the entire encounter. By the time we finished up with all the payment & all, my mood was definitely lifted thanks to all the help I received from Ana. She’s a 5-Star employee!

Renting and moving into a storage unit was quick and simple. The office employee walked me through everything and took me to my unit and made sure I knew how everything functioned. So fat very pleased!

It was very easy to reserve a storage room online and I almost immediately received a call to set up a time to check-in. When I arrived, I got help from Anebel and she recommended a room size and went over the details. Overall, very easy to setup, friendly staff, and a good price.

Jennifer was so helpful and nice!! She really help me to get the stuff in easier as what I think. Recommend !!!

If your looking for a flexible friendly place to store excess household appliances,furniture overstock and more. Here’s a place worth checking out. Great location easy access and much more. Clean and cool.

An able and Ana are very helpful, they are sensitive to their clients needs .They are assets to this company.

Despite the stress of having to move my home goods into storage due to a slab leak, the customer services attendant Ana was very helpful, courteous , and empathic. May the Good Lord continue to bless her.

Huge property si hard to get to units...but guess that's the savings. What's to say it's self serve all the way. I don't like that its so big and the carts all are locked and you have to make two trips to the front w/ID to use them . All that has to be during office hours only! Should be a better system for carts anytime...that also saves time for busy movers and cistomers.

This is a excellent storage with very easy way to access and use for store my personal stuff and staff working here are very friendly and helpful. I will recommend my friends to rent .

Best experience during a rough time...Thank you so for being so accommodating and easy on the eyes😁

inexpensive unit? of public storage..on 6 watney st ? or can u tell.me of a better one thats less expensive? in the areA? or someones garage or share a big unit w someone?

Excellent service !!!!She is The best !!!!!in all locations .

how much is a 5 × 10 unit?

This place locks their carts and makes you check them out. Very inconvenient because no one is there after hours!!! So good luck past 6PM. Staff is friendly and the place is clean. Web rates are reasonable, don't go direct, you'll miss the discounts.

Mick was very knowledgeable, easy to talk with, and help me get my new storage unit in a very easy, respectful and fun way.

She help me 100 percent with what my needs where to rent a storage space! Very friendly and Kind, But perfessanal !!

Hassan was great

Kathy at the public storage in Irvine 6 Whatney did a great job in providing me with information about the rental space and the operation of the storage complex. She was truly helpful in answering my questions which made my decision to rent from this location. Kathy is an outstanding employee who truly represents the company very well in handling new and existing customers. Thanks again for the excellent customer service

Great service from Mike! He helped me choose the best storage unit for my need and suggested many ways to help me save money! Recommended!

KAT made everything very simple. She was professional and fast. I was there no longer than 20 minutes with the space I needed. Great experience and Kat was helpful from the minute i set foot there. Thanks

Jennifer was very friendly and informative. She answered all of my questions and provided answers to questions I didn't think of. It was quick, easy and enjoyable. The price was right too! Thank you Jennifer!

We were very impressed with the facilities customer service and the facility was very clean. Thanks for everything Jennifer👍

Nice storage

A joke

I was getting the runaround from the customer service line and if it wasn't for Anabel and Mick i would have walked out and gone somewhere else. They were BEYOND accommodating and helpful. It's employees like that the keep business' going.

Was very good even for a first day.

Wonderful, Derek was very helpful, saved us money. Rashmi was excellent.

Very informative, friendly place

Very nice facility, reasonable rent, and friendly helpful staff. Lots of room to drive in and park near the elevators. Nice and clean new facility. Thanks to Dylan and Derrick for an easy check in process!

Quick and efficient service!

Jennifer is the best! World-class customer service experience expert!! Really, she is the best!!!

It’s a great place, clean location. The employees are very great! They treat u with respect and they are very helpful. Thank u guys! Keep up the good work 😊

This place was just weird. I've had storage units at other PS and they weren't weird, but this place was weird. Pros- new, cleaner than dirty Cons- hours are till 9pm and carts are I guess a convenience item, but I really don't think this area of Irvine is all so shady that people steal carts left and right. That's why they have deposits at storages, right? I think the broken gate for the majority of my 1 year here (8 months broken up) and the lack of cameras on the door area behind the gate is prob the cause of the carts all gone. So leaving your ID at the office only during office hours to get them to unlock a cart from the front so you can use them all the way in the back b4 they close so you get your ID back all the way back up at the front is ridiculous and not very convenient. So plan to buy a cart bc they are indoor units and carts are a privilege you have to factor in some time and energy to use only during business hours. Oh and the cops showed up every night at nearly 9, which is ok, but chatting with them and being asked if your vehicle can be searched for no reason is not convenient when you have orders to pull and the elevator stops going up at 9. This is the weird part bc it's only here at this storage and I respect our police officers and don't mind the extra security but it's only here and it happened quite often. Maybe the gate problem again...? Idk The other con was the gate being broken or at least open like it was for so long. Isn't that their job to offer some code for safety of your stuff? Reviews are requested right after you sign up and before it gets weird here. And it just gets weird. There are nicer storages close by that after renting at for over a year I feel are better managed and more convenient to store at.

Dylan was extremely helpful and was able to answer any of my questions. If anyone goes in I recommend going to him. He was not only helpful but he was extremely sweet. I wasn’t a big fan of this location but I have definitely changed my mind.

Jennifer was extremely helpful, made the paperwork very easy since my reservation was elsewhere. She took us for a tour of the property, was very helpful with choosing the right size and other related items. She provided outstanding customer service. The rest of the tam was helpful and Cordial too.

Oh my gosh the team at whatney is awesome, they make me feel like family when I come into the office. They totally have all the moving suplex you will need too.

How late can i acsess my unit

Storage is in great area but customers support was not professional over there

Units are very clean and excellent service is provided by all the staff members.

Very clean and spacious.

Jordan was real helpful. Got me setup with a 5x10 unit. I would recommend this facility.

Public Storage on Whatney, Irvine California is a well run storage facility, immaculately clean, and the service was wonderful. My experience there was top notch and Vincent could not have been more helpful. Highly recommend this storage facility.

Clean, efficient, easy to use. Outstanding service. Would use them again.

Very clean facility and friendly staff. My only knock is that the carts weren't readily available for the units further back. Sometimes I had to walk to the office to get a cart. Otherwise, it's a great place if you're looking for extra storage space.

Rented a large unit today. The experience was first class. Jordan was extremely helpful and found me the perfect unit for my needs. It was in and out in about 10 minutes. Great instructions and an easy rental process. This location has air conditioning, is very clean and is highly recommended.

Had a wonderful experience here with Jordan and Bushra. Very helpful and met our accommodations to a T. I would highly recommend this place to anyone looking for a great inside storage unit.

Clean and Bushra is pleasant like rest of crew

Great staff and property manager Abdullah was amazing in taking care of our needs! Thank you!!!

Clean storage facility but rental rates increased by more than 20% in six months.

The staff was extremely helpful and made sure I understood all aspects of renting and using the storage unit on their property. The facility is very clean and have many rolling carts to move storage items.

This is the best Public Storage I've been to. It's very clean and the employees are helpful.

Excellent customer service, with a nice clean facility. Vincent is awesome.

I was helped by Sitara at this location, very clean facility and great customer service.

I had no idea about public storage till I went there and met Abdulah..he is so nice,respectfull,calm and polite..he explained every thing to me and showed me all arround. The day I moved in,again Abdulah helped me with every thing and also a nice woman named Ghazaleh. Thank to both of them and I really recommend you pick this place.

Abdullah is more than a 5-star worker. He served us past his business time, we arrived at the location 5:10, completed forms as first-time customers with his assistance and finished everything at almost an hour after, showing us the unit, giving us the code, asking us nicely if we need any supplies, explaining us the payment, the manner of payment, and more. During this time, he did not show any way of rushing me or him working past his usual business time. I would definitely refer this place because of the excellent service. Public Storage Management should know how their worker like Abdullah makes great contribution to the success of the company.

High services from simba

The manager Abdullah and Michael helped me and were more than accommodating. I pay an insanely cheap amount for my unit and it is very clean and nice. I would not leave this storage for any other place even my own garage.

Excellent service, price, and property. Highly recommend.

Very impressed by Abdullah and his staff. Storage unit conveniently located and always very clean. Whenever I was their Abdullah and his staff were very kind and efficient. Carts were always available during business hours and the security measures in place helped me feel secure when I went by myself. It took me a few times to figure out how to use my lock because I am technically challenged and Abdullah was very kind and helped me until I knew how to do it myself. I have used several storage units during my lifetime but found this one to be the best. Not just because it was new and air temp controlled but because the staff is exceptional. You cant go wrong using this facility.

un poco decepcioado con el servicio..Al principio todo bien pero cuando le empezaron a poner candado a los carritos que proveen para mover tus cosas ya no me gusto yo salgo tarden del trabajo y al ir al local tarde los carritos para mover las cosas tienen candado así que tienes que acarrear tus cosas pesadas a mano

I know you get a lot of people praising places on yelp. But I am yelp I started yelp I am a yelper. Yelp is nothing but people giving praise in doing it with enthusiasm and being sincere and cheerful about it. Therefore I must say that my experience with the gentleman and one woman who heads up this operation his name is Lizanne of course it's a woman, was nothing but stellar professional, knowledgeable and polite. I was first greeted by a gentleman named Abdul who treated me with respect and he had been there the first time I rented a space there. As Abdul was busy on the computer assisting another customer I was referred to his associate Chad. This made me very happy because I thought Chad was the new boss man. Imagine my surprise when I found out he had only been working there just a couple of weeks. This is The quality of personnel that public storage facilities higher. People that are intelligent mature respectful and at the top of their game right when they begin the job . They know what they're doing right when they're on the floor. He assisted me with all of my needs accurately and efficiently. He showed me up to the storage unit and it was exactly what I wanted. Now keep in mind this is the third time I have been to this facility because every time I go I am treated exactly this way by every single employee. They are all knowledgeable they are all respectful they are all intelligent and they all treat people as they would treat themselves. In closing I would like to mention all of the men and women that help me that are stellar employees again Lizanne the one who leads the group she is phenomenal. Chad you don't find them any better then Chad he needs a raise please give him a raise. The boy I call Simba his is really Nick Nick also needs a raise Nick is fabulous miles friendly they are all so friendly and Nick is extremely friendly that's why I call him Scime. And last but not least there is Abdul what can you say about Abdul. Andul is simply Abdul. He just wants to please. He says yes to everything yes yes yes even if it's no ...he still says yes you must love that Abdul....because Adbul loves you. He will do anything for you even if he gets in trouble for it Give Abdul a very big raise and then give Chad a bigger one just kidding Abdul. Not only do you get this wonderful service these guys keep it safe I've never had any trouble with anything missing anything being broken into any trouble whatsoever if you are in the area and you need a storage unit there is no other place to go. Did you hear me there is no other place to go Public Storage and Lake Forest this is the place. End of story!!!!!!!!!

I've been a client for several years and have been thoroughly impressed with the friendliness, the exceptional service that all the staff members provide, but Abdullah has always gone over and above to accommodate any special need I might have had!

The services are great and the staff are compassionate, and professional!

My experience with the staff at public storage was and is the best I have ever had. Lizanne, Abdullah, and all have been more than wonderful in all of thier assistance in making my moving transition the easiest it has ever been. Thank you

Abdullah was great when I called and arrived. The service was expedited as I had requested and the associate was professional with personality. I would recommend this location as a pleasant experience.

Abdullah was very helpful I appreciate everything... A+

This storage is super clean and Abdullah, the property manager provides excellent service.

I have had a unit here for more than 1 year.....ever since Abdullah took over as manager the property has been much much better run. No comparison to previous managers....he is very professional and shows he cares about customer service. Bruce Ferrell

I just wanted to say thank you to the team at Public Storage at 6 Whatney, Irvine, CA 92618. They were awesome, especially Abdullah. Whenever I would arrive at the facility to move items out of the unit Abdullah would always greet me and ask how I was doing. He was polite and very professional. I strongly recommend this facility, especially since it has climate control, and with the recent heat, it makes a huge difference.

Abdullah is the man what customer service couldn't ask for anything better he's the best

I have been with this storage company for 2 years and the service and helpfulness has been impeccable. I have a house now to move into, but I will turn to this Public Storage for any future needs!

Good services.. i would recommend.

Abdullah great customer service!!!

Was helped by Sitara. liked the unit. the facility was big and clean. thank you to Sitara, Sean, and Mick.

The agent SEAN is so knowledgable of what i need. He answers and explains everything to.me that made me decide to lease the storage. Awesome service. I commend his skills and knowledge.

Great service by Sean.

Steve did a great job, very easy to deal with. The website should disclose the lock and insurance ($$) but overall very satisfied. The facility is clean and secure.

Saleem, Bailey, and Abdullah really took care of me from the beginning.. The best public storage in the area, def recommend this place

Micki was a great person to work with today and I'm glad I was here thank you for your great service.

So flexible and the staff is so friendly and knowledgeable..The manager (Abdullah) is awesome . The facility is clean..

Jennifer did a very professional job of renting me a storage space. She showed me the units that were available, gave me the best price possible, and made the experience very enjoyable. I highly recommend Jennifer and Public Storage.

Abdullah has been a great help every time I come. Good job Abdullah.

This facility is extremely clean and protected. The office staff was always friendly and helpful! My experience using 2 of their Storage units was excellent!

Lady's are so rude.

It's clean and well maintained. The front desk guys are welcoming, especially Abdullah who checked us in and out very friendly.

Very impressive facility. Best option in Irvine/ Lake forest.

Clean facility and great staff!!!

Great place, but they need to open up the bathrooms in the back. They are not closed "temporarily", they are closed permanently because I guess they don't want to deal with maintaining them. Open them up!

Abdullah is an asset to your company. He was so helpful and stayed back to help us as we were moving from Las Vegas and were caught in traffic.

This place is great! My husband and I loved it. Mark was extremely helpful and answered all our questions in a friendly manner. He is very professional. There was never any confusion about anything. In general it was all a great experience in choosing our storage, we were sold with there professionalism, knowledge, and friendliness! We give this place a thumbs up!(:

Last week was extremely tough for me. I was in the process of selling my house. To make a long story short, my movers cancelled on me. So my friend and I had to move my things on our own. I made a reservation at public storage in Irvine. I came in on Saturday to rent my space. I wasn't able to make it in until 5 pm, which is when they close the office, I was beyond stressed thinking that I wasn't going to be able to rent on that day, but Mark who's the manager at the location told me he would stay an hour after closing to be able to rent me my space. I felt so bad to keep him in late that night be he told me he was more than happy to wait for me. That small gesture alone made my whole night. When I got there he told me that the space I had reserved wasn't big enough to hold all the items in my house. He found a bigger unit for me in a much more convenient location. He also helped me pick out items to pack my things in. They have great products for dishes and furniture in the office, which I was unable to find at lowes and Home Depot. Mark and his district supervisor also gave me 24 hour access that night, so I was able to unload everything. The level of service they provided to me was over the top!! They truly go that extra mile for their customers.You should definitely check this location out if you're in the market for storage.

Abdullah - Great customer service, fast and very informative.