Lovely people very clean ladies gave us water and everything would highly recommend
I recently used Public Storage and had an outstanding experience! The facility is clean, secure, and well-maintained. The staff was incredibly friendly and helpful, making the entire process smooth and stress-free. I felt confident knowing my belongings were safe with their excellent security measures. The access hours are convenient, and the prices are very reasonable. I highly recommend this Public Storage to anyone in need of storage solutions!
Jurnee's service was incredible! Will definitely be recommending this location to friends and family.
I stopped by here to look at the unit I rented online. I went to the office and met Jennifer. She took me to my space as I'm elderly and needed a little assistance. Jennifer was very pleasant and answered all my questions. The unit was perfect! The place is clean too! Thank you Jennifer for all your help!
J Team is awesome! Great prices and great location!
Jennifer and Jurnee were absolutely FANTASTIC!!! First of all, the customer service was exceptional. Secondly, the unit is absolutely perfect. I am so happy that Jennifer and Jurnee were there to help me get my space, it made me feel even more confident about my downsize (I have to admit, I was a bit nervous). The exceptional service and care I got from Jennifer and Jurnee was so pleasant and really put a smile on my face. It’s not everyday that people in customer service treat others with respect, but these two are some of the good ones. Keep up the great work, I appreciate you both!
Don’t rent here. They raise the rent every year by $30 and the manage is on a power trip and is not nice and when I told her I wouldn’t be able to afford the rent is there anyways I could keep the last increased price she was like nope and asked what day I’m leaving.
Great facility and I was helped by an amazing employee by the name of Jurnee.
Wonderful experience at Public Storage! Journey and Jennifer were wonderful, smiling faces, kind, helpful ! Very smooth, clean environment, lovely ladies, thank you!!
I wish they had more carts had to look for them
I was completely satisfied with Jennifer's professionalism and outstanding customer service. She went beyond to assure that I get what I needed thank you.
The staff jeniffer was very nice, the experience was very satisfying and recommendable, everyone can come and book if they need to.
This facility was a DREAM to work with...from beginning times of a frantic move during COVID to finishing after 4 years of transitioning to a new home !!! It was always accessible, clean, and operating efficiently!
Thank You Public Storage for helping to make this necessity a pleasant experience!!!!
What an amazing experience! Jen and Jurnee have the best customer service that I have ever experienced! I recommend this facility 100% they are so nice and respectful and super helpful!! Don’t hesitate to book here they will take care of you!! Never had a bad experience here!! I Will continue to keep my storage unit for as long as I can ! Love storing my items here!
Fantastic customer service. Property is so clean and staff so friendly and efficient. I feel confident my goods are safely stored here.
Jennifer is soooooooo knowledgeable and helpful! She is professional and made us feel like we were in good hands. Jennifer took the time to answer all my painful questions with honesty and kindness. she should be regional manager with a healthy a raise! 😃
Both Jen and Jurnee we're very helpful in helping me to decide what kind of units I would need at the best possible price! They were both very knowledgeable and friendly individuals who had an excellent demeanor of professionalism and a wonderful personal touch with customer service. They ended up finding a unit a little bit closer to my home at a different location but still were able to help me get the best deal and I was given so much knowledge about all of the properties not just their own. My personal property felt safe and secure with them knowing that they are vigilant and with their lock checks and security of all the customers and units there. love this location and all of Public Storage! Would recommend 10 out of 10
I went to Laguna wood Moulton I needed help and Howard took the time to show me multiple units as well as set up app and complete my reservation for 6 Whatney in Irvine. Caring service goes along way . Thanks for all the help 10 Stars.
I have not personally used the storage but I have helped several people move things in and out and it is a very secure building, and fairly easy to navigate if you look at the posted maps!
Howard & Jennifer are amazing! Thank you so much for your help! 😊 have a wonderful Labor Day weekend!
Jan is very knowledgeable, efficient and helpful. The place is clean. I have been checking a few storage facilities and by far, this is the best because of the reasonable rates, convenient access hours, clean, and friendly staff like Jan.
Wow! What an incredible experience at this facility. Jennifer is a superstar employee and was so helpful. She was extremely gracious, kind, and informative throughout the entire rental process. She took her time to help me and also made sure I got the best deal. This is a rare find in terms of employees and customer service these days and she should be rewarded for her excellence. Thank you so much Jennifer.
It was a great experience to do an e- rental for my storage space with Mari….. who is so kind and patiently helped me step by step in completing the form online. You need this kind of employee who gives great customer service and she is a very sweet lady. High 100% for you Mari!
Jennifer was very helpful, patient, and friendly throughout our storage unit downsizing and transition. The temperature controlled environment, location, and easy access make this particular Public Storage a winner!
I'm writing this review on behalf of my mother who is renting a space at this public storage facility. She was elated with the customer service she experienced. Getting into her old age she's not as tech savvy as the average person but the employee jurnee showed her so much kindness and grace. Thank you jurnee for all of your help with my mothers unit!
Amazing Service. Jennifer and John were very efficient and helped me pick a nice and well lit unit. Keep up the good work
Loved my interaction, experience. So friendly and efficient and knowledgeable. Very clean facility!
Jenn was very helpful when I needed to transfer and downsize my unit, made the whole process very easy.
Jennifer is a genius problem solver that helped me soooooo much today. I give her 5 stars, 6 if I could!!! She is the boss lady of this store, and some of the nearby stores too! She should be a district manager.
She has a warm bubbly personality and an infectious smile that made me feel appreciated. She has excellent customer service skills and is a leader. I would highly recommend this store and Jennifer!
Jennifer and evette have gone out of their way to help me today soooooooooo big time! Everything here is reasonably priced, Jennifer and evette are great and very kind. The whole facility makes me feel safe and secure there’s cameras everywhere, they have dollies to help you get your belongings in or out of storage and everything is digital which is awesome. I plan on renting a smaller unit in the next couple months and I couldn’t recommend this place more highly. Jennifer and Evette, you rock!!!
ALWAYS A PLEASURE TO STOP BY & SEE MY FAVORITE JENNIFER…PLEASE STOP BY & SAY HI, YOU WNN’T REGRET IT, I PROMISE!
The entire staff here and especially Jurnee and Jennifer were so helpful in answering all my questions and were extremely patient and kind. I couldn’t recommend working with them more
Not a fan of double access to get into the building. Also there is no load unload ramp. However the staff is really nice and the place is kept extremely clean. Even the bathrooms are clean.
My storage unit was broken into on the very first day, 20 minutes after I left! Personal items were stolen and the employees and managers would not provide specific information to the Irvine Police after I filed a theft report which makes me believe it was an inside job!
Jennifer was excellent in helping me much appreciated
Tris provided excellent service and found me the perfect unit!
I recently rented a unit at Public Storage in Irvine. I was greeted by Jurney, with a big smile - she was so welcoming and very professional. She guided me through the process and was so helpful every step of the way. She explained everything, from getting a proper lock, insurance, how to access the facility, the best entrance for me to use to be closest to my unit, the app that is available to simplify your entrance to the property and into the facility and using the elevators, etc. I was also very impressed that the facility was exceptionally clean and secure.
I love this location! Every time I have interacted with the staff they have been kind and awesome to work with. Shout out to Jennifer and Brandon!
When you sign a contract with one of these companies, you think that you’ve locked in a price for the rest of your lease… right?
Not necessarily. All storage contracts are month to month, allowing the rent to increase any time with 30 days notice.
National self storage facilities increase rent for current customers frequently, oftentimes twice a year. So a unit you thought would be $40 per month suddenly costs you $50 per month. If you stay a year with that new rate, you’ll be dishing out an extra $120 you hadn’t budgeted for.
The storage companies know it’s a hassle for you to move again and take advantage of that. The industry calls you a “sticky” customer because of this fact.
Zack was helping us. I think he said he was new to this facility or maybe new to public storage? We found him to be very professional, friendly, If I remember correctly another lady "Jennifer " was helping us to and she was very friendly and helpful oh and actually there's was like 4 people working in the office and all were so friendly and answering our questions, they were all just so welcoming to their customers, sorry I can't remember the other other two girls names, but if I were to describe the atmosphere and vibes of the staff members I would say , Smiles, friendliness, helpfulness , oh wait that 3 words, what can I say they were " Awesome " AAA
Outstanding Customer service by Jennifer. She got me a unit close to the elevator. The storage units are very clean. Thank you Jennifer.
Very good job and Jenn was very helpful, thank you very much
Came this location and it's smooth you won't be in the office long in and out type thing thanks again Jennifer.
This branch is very clean and the staff there are so helpful and nice especially Eddie and Jennifer they were the best!
Jenn was amazing! She was super helpful and accommodating. She got us the right size unit, helped with insurance, and other packing materials. This location is a one stop shop for packaging and warehousing!
great service and friendly staff
Very pleasant experience. Everyone was extremely professional and friendly. The facility Is easy to get to and super clean. I would recommend this facility to everyone in need
Jennifer is very friendly and nice person. She’s helpful and very professional, very knowledgeable about her job. If she moves properties I’m following her. I am recommending this location to my friends and family because of Jennifer.
Jenifer is so kind and very support for me
Great facility here! And also the staff was great and friendly, thanks Jurnee!
Process was quick and easy. Jennifer answered all my questions and provided great customer service.
Good facility, clean, staff is excellent and friendly. Specifically Jenn!