Public Storage Self-Storage Units at 6245 W Marana Center BL, Tucson, AZ

Andy super helpful. Thoroughly explained everything!

Thank you for all your help today John!

Hey John the property manager at Public Storage went above and beyond to help me, he rocks!

John at Public Storage has been a huge help for us! Great guy, very friendly and helpful, makes sure my needs are meant especially with packages I receive. Very clean establishment and I always see him working and running around.

Andy was super helpful with the units.

I worked with Andy and he was great, very personable and professional!

Andy was amazing! I reserved my storage unit online, and came in to get the key/lock etc, he was super nice, & answered all my questions!

Andy was very helpful and kind. He answered all my questions.

Andy was awesome. As soon as I needed assistance there was no issue. Even got me my refund right away.

I had a complaint about the rent with the storage unit and the property manager John reached out within a day to address the complaint and come to a resolution. Great customer service and I truly appreciate John’s quick and speedy work. Turned my experience from negative to positive real quick!

Awesome customer service. Great place for storage.

John was very helpful,nice

John was very helpful!!! He's a keeper!!!

I would like very much to commend Diana, and all the staff, for having incredible stamina and energy. Diana was able to aptly juggle a number of clients and inquiries on the weekend that I obtained a storage locker. She remained calm, positive, and professional under any and all conditions. I would also like to commend both John and Andy as very excellent attendants, as well. Both of these individuals were very friendly, helpful, attentive and professional. This location has many qualities, not the least of which are an above average staff. Cheers and kudos to all!

Andy was fantastic with his help and knowledge! Highly recommend!

Andy helped me gain access to my unit. I really appreciate the help. He was really nice and helpful.

This location is very nice and clean. They have carts to make your life easier to move things. Andy helped me out a lot. He provided great customer service and a lot of helpful information! I really appreciated him!

Andy was great help. Showed me some units and explained everything.

Andy at public storage went above and beyond to make sure that all of my needs were met very friendly and professional.

Andy was incredibly helpful! He showed me multiple size units so I could decide what would work best for me. The whole building seems very clean inside and out. The ceilings in the units are very high on all the floor floors.

Andy was so helpful and I was able to get everything I needed.

Andy at the office is great to deal with. Really clean facility!!!

Andy was very helpful. Very clean and convenient location. Thanks!

Andy provided great customer service , answered all questions I had!

Awesome conversation with Andy. Very knowledgeable and courteous.

John helped me out setting up a storage unit here. Very informative and helpful. Great service and experience overall

Andy was very helpful! Clean and safe place.

Andy was very helpful in the process of finding a new storage unit.

John was an amazing help!

Andy’s the best thank you so much

Andy was very helpful today! Thank you!

Andy was super helpful!

Andy was super helpful with my checkout! Thanks for going the extra mile!

John at this Public Storage facility is awesome. Helpful, efficient, gets the job done, little wait time and we're ready to go! Facility is super clean & we'll cared for. Good pricing and up front. Glad we found this place!

Great service! Andy was very helpful!

Andy was extremely helpful in matching my needs with their availabilty. Walked me through all of the available options and made sure I understood the rental process, rates and fees. The facility was clean and easily accessible.

Andy is super friendly & helpful.

My wife and I recently rented a storage unit at the Public Storage location on Marana Center Blvd, and we had the absolute pleasure of working with Andy. From the moment we walked in, Andy went above and beyond to make the process smooth, professional, and stress-free. Andy greeted us warmly, took the time to explain all of our options clearly, and patiently answered every one of our questions. He made sure we found the perfect unit for our needs, and his attention to detail gave us complete confidence in our choice. Andy’s professionalism was matched by his genuine kindness—he treated us like valued customers, not just another transaction. What stood out most was Andy’s commitment to ensuring we understood everything about the rental process, from security features to billing, leaving no surprises down the road. It’s rare to find customer service this thoughtful and thorough these days. If you’re looking for storage in the Marana area, I highly recommend this Public Storage location and especially Andy. He exemplifies what customer service should be—knowledgeable, approachable, and dedicated to helping customers. Thank you, Andy, for making our experience an excellent one!

Had some issues with the elevator, but employee Andy is extremely kind and professional. helped me with all inquiries about managing my property.

The online information was accurate, which helped me make a good decision and not waste time. Best of all, when I showed up to look at available units to decide on best size for my usage, the desk clerk, Angela, was super helpful. She was kind and friendly, she was able to answer all my questions and explain all the details, and she made sure I got just what I needed at a great price.

Andy was very helpful helping with anything we needed thanks Andy

Reserved a storage unit, went today to see the unit realized it was smaller than I thought. Went into the office to see about switching to a larger unit. Andy was beyond helpful at getting me switched to a 10x10 unit. Explained the entire process and answered all of my questions.

Andy was very helpful in getting new units switched around. He was very polite and understanding throughout the process. Worked with us every step of the way to make sure we understood the process. Definitely a business I feel comfortable working with and will recommend to everyone!!!!!

Elevators are broken for 7 months

This is new very clean and secure storage facility. The staff, especially Angie, is very courteous and knowledgeable. I wish I would have found this place sooner.

This place is unbelievable, first I am happy that I book online same day and it seems to be a great experience until I get there, the map, is absolutely terrible, I tow my stuff over there in a toy hauler RV, pull into the loading door to find that the exit door doesn’t work, says out of order and has been this way for weeks, so I go look for my unit. The numbers don’t match the map, I can’t find my unit, but no worries, the app shows the office is open everyday until 9pm, being it is only 6pm, no problem, I go to the office.. only to find the door locked, the lights off, nobody’s there.. call the phone number on the door, and I don’t get a person who works there, but rather in a Pakistan call center.. Abel was his name, claims that he doesn’t work here in marana, but rather in “Glendale” he tells me that I’m wrong the app doesn’t say the office is open until 9pm (see attached photo) I ask for a supervisor 5 times, he tells me he doesn’t have one, tells me the only way I can speak to someone at the office will be by appointment tomorrow. After hauling my stuff there, paying, having a code, everything.. Abel then hangs up on me saying there’s nothing he can do for me, but not until he asks me “what time is it there”…. Mind you, he said he is in Glendale.. so I tell him it’s the same time here in marana as it is in Glendale, he tells me okay, he will look it up.. so after being there for hours with absolutely no help, being hung up on, my wife eventually finds the unit, we move our stuff in, NOTHING was done about Abel the “Glendale” customer service rep hanging up on me after wasting 35 minutes of my time. Furthermore, the following day, the property manager who actually is in town, calls, he is a decent person, honest, and wishing that he could of been helpful, explains to me that the hours aren’t until 9pm but rather until 5:30-6pm and that nobody was there at my move in time. The only thing I was offered out of the entire situation was an apology, from the marana manager, who told me that his hands were tied and he would email the people above him with my concerns.. if you haven’t already made the mistake of moving in here, you should probably go anywhere else, especially if your checking in before or after hours.. I was at this place last night for LITERALLY HOURS.. not even an offer of a discount or my money back, nothing after having the worst experience of my life there, the best thing that can come of it is that you take the time to read this review, and avoid this place at all costs, because half the stuff here is broken or out of order, and nobody will help you.

Huge shoutout and thank you to Andy. Help me transfer unit. Made the process so easy and provided a better location. Thank you, location always provides great service when assistance is needed.

Excellent facility, and the climate controlled environment is great. Easy setup for getting your items into your storage space!

Elevator has been down for a month and a half. Zero sense of urgency from the company. Could this be a violation of ADA? I do believe it is. Staff is very friendly, but management really seems to be slow walking repairs. I have asked on three separate occasions to be contacted by the District Manager and I've gotten nothing but radio silence.

Staff has always been very polite and courteous, but there is an ongoing issue with the elevator being out of service and absolutely no proactive effort to get it fixed or inform clientele of the issue. I understand things happen, but I shouldn’t have to show up with a truckload of heavy items only to discover the elevator is out and a horribly explained handwritten note that the stairs will be accessible to the second floor only because the other elevator does not get to the half of the second floor with my unit. I pay nearly $100 a month for this service. There should have, at minimum, been an email sent out to clientele making us aware of the issue so we can plan accordingly. Not a happy customer.

I have been with Public Storge for some time now, This location has no working elevator. walking up 4 flights of stairs is no fun when you have a truck load of items needing to be dropped off. The staff try's to be understanding but they have no drive to get this ongoing issues fixed. This is now the 3rd time the elevator has failed.

I have not been able to access my unit for 3 weeks due to broken elevator, on-site management says they can’t offer a credit for the time I can’t get MY things. Customer service issued one week and now on week THREE they say we can only issue one every 10 months. BS. This is ridiculous I am expected to pay for weeks I don’t have access to my unit. AND they have no idea when it will be fixed, so just keep paying, even though you can’t get in. RIDICULOUS.

The place is well ran with all new facilities

Diana is fantastic. Very knowledgeable and customer focused. Very nice facility. Highly recommended.

I rented this storage unit while deployed in Iraq. The front desk stated that they would observe the movers delivering my property. I returned briefly four months later on R&R before returning to Iraq and saw that more than $17,000 of property was stolen. According to state law, insurance has to be placed on the unit. They said they would place insurance on the account through their affiliate Orange Door until I provided my own with USAA as we discussed. I found out that they did not have the default insurance on file which meant I could not even recover the limit of $5,000, less than a third of what my property was worth. I gave them a 30 days notice and got my property out before the next billing date and they still tried to charge me. I complained to corporate and they removed the charge, but I recently discovered that they again, are trying to charge me for the last month. Additionally, after being there for only three months, they increased my rate by almost $200 per month. This, in addition to their poor security is what urged me to leave immediately. So now, if the charge is not removed permanently by the end of this week, I will be filing a civil suit for the full cost of my stolen property, legal fees, the five months I wasted paying Public Storage among other fees. Although the location is amazing, I strongly recommend not using this Public Storage, or any of their other locations. I am still handling this issue from overseas and they have done nothing to remedy their mistakes.

Angie was VERY helpful, friendly, and professional!! (At Marana Center Public Storage facility.)

I had such a great experience with Public Storage in Marana, AZ! The facility is super clean, well-maintained, and easy to access. From start to finish, everything was smooth and stress-free. A huge shoutout to Diana S — she was absolutely amazing! Diana was incredibly friendly, knowledgeable, and went above and beyond to make sure I had everything I needed. You can really tell she cares about the customers and takes pride in her work. Thank you, Diana, for making the whole process so easy and welcoming! Highly recommend this location to anyone needing storage!

This storage is still pretty new, but it’s very clean and accessible. They have several flat carts for renters to use.

Angie at the Marana Az location was so helpful. I had issues with the website due to connection problems and she was so patient in helping me resolve the issue. Very very clean facility!!! Pleased with our choice!

Angie is great!

Angie was a huge help. The whole process was incredibly simple and she was able to set us up with a unit in a convenient area relative to the elevator 😀

Angie was fantastic very helpful and knowledgeable.

Actually a pleasant experience as I’ve never had a storage unit. Fairly clean unit, professional staff, easy to access and use.

Renting a space heater in Marana is easy, I was able to do everything online and when there was an issue or I had a question, the ladies in the office were extremely helpful. They helped me delete their insurance policy because my homeowners policy was better. Doing it on the app wasn’t so straightforward.

Very helpful

Angela was very informative and helpful, she made me feel very comfortable. She greeted us immediately.

Nice clean spaces with good lighting and temperature control. Large indoor loading area is great.

Great facility, great staff, easy to use!

Diana was extremely helpful! Thank you so much.

Angie and Evan in the office were very helpful!

Great Service. Evan and Angie are super helpful.

Thank you Angie and Diana for making my storage process easy.

CHAS WAS SO KIND.I had a major problem and she fixed it for me. Thank you Chas

We received excellent customer service from Kyle by phone and Ky’Aire onsite in Tucson. Got a great price and very happy with the unit. Highly recommend

BEWARE OF THIS PLACE!!! they will offer you a great price to start out at then a few months later hike that price up by $20!!!!!! Can’t believe this shady business practice! Beware and stay away. We will be reporting them to the BBB

Angela, was very helpful and informative. She made the whole process quick and easy. Thank you again!

My family toured the facility and really liked it. John was very helpful and we look forward to working with him!

The manager did an awesome job at showing us multiple units, we feel confident we made the right decision going with Public Storage.

Angie did an incredible job and was fast and professional. Great customer service!

Clean facility, friendly staff, discount if you reserve online.

Angie was so kind! Very nice and very helpful!!

Very poor customer service. Would not work with me when I tried to cancel the unit and charged me the full amount though the space was unused. Read the fine print if you use this company. Corporate office is worthless

Staff is helpful and the places are very clean

I had a wonderful experience here!!!! Brandon at the front desk was such a big help!!! Very professional staff definitely would highly recommend!!!!!!

Angie is always so helpful. Thank you for always being so nice and attentive!

PublicStorage was fast and easy! I really needed a large unit last minute! I made one phone call and I was able to go into office, get a tour, and make the purchase all within maybe 30 minutes. Angie helped me and was so helpful to answer any questions and provided me how I can access my unit when the office is closed. This was my first time ever needing a storage unit and this was the best first experience I could have asked for.

Gotta shout out to these guys! Moved in 6 months ago. I run my business warehouse here. Also, they have indoor rv storage. Moving in wasn't without a few hiccups, but my gosh, Angie the manager has been a great in communication, and a big help to me and my business. Receiving packages, taking care of small issues, calling me with anything that comes up. I would highly recommend this place!

Ashley was super helpful today on rv storage. Friendly and informative! Highly recommended!

Ashley was absolutely phenomenal! She answered all my questions while she vigorously worked through the complex and arduous process of acquiring the appropriate storage unit for my needs. Ashley deserves 5/5 stars and much more! Way to go Ashley!!

John West was very helpful and knowledgeable about your offerings. Highly recommend!!!

Such a great place and great staff👏 Ashley was just amazing ! She was so respectful , so kind and knowledgeable. I couldn't have had a better experience! 10/10 recommend public storage

John W was great, he was very helpful, I highly recommend him

good communication and pleasant people

Awesome Modern Storage Facility

Super friendly & very helpful

Had a very helpful experience with both ladies at the front desk. Thank you very much for you kindness, Ashley and Angie. ⭐️⭐️⭐️⭐️⭐️

Ashley & Angela were super helpful and knowledgeable in renting me my unit. Very clean facility. Highly recommended.

The spaces are very nice and large. The employees are very friendly and helpful

Love the service! Love the facility! Thank you..

I was completely impressed with Ashley's professionalism and customer service, she was able to answer all my questions and help us on deciding the best storage for us.

I’m going to be moving soon and will be in need of a storage unit. Angie was so helpful and answered all of my questions! She sold me on the place :) looking forward to storing here!

Angie has wonderful and professional Customer Service and the facilities are the best I’ve seen in the years that I have had to rent a storage unit. Thank you again Angie!

Great and secure and safe place to leave your belongings and no one can easily break in and steal anything. I would recommend a great place here where you have peace of mind and you know that no one will just come in and take your stuff.

super great help setting up my unit, recently moved to arizona and this storage unit was big help!

The woman at the desk was very nice and helpful however this company and their policies are a joke. I reserved and paid for a storage unit online.

Ashley was outstanding, she was very sweet and provided a calm atmosphere! She had answers for every question and went above and beyond to make the experience pleasant!!

Chaz was great

Ashley at Public Storage provided exceptional service! She was incredibly knowledgeable, friendly, and efficient. She made the process smooth and stress-free. Highly recommend!

Visiting the area and checking my options for storage since I’m going to be downsizing. This location is beautiful and clean! I was helped by Antonio and he was very helpful in answering all of my questions and made me feel at ease. I will definitely recommend this location to anyone needing storage options in Marana!

Great experience. Angie was very helpful, price was great and moving to the unit was easy

Marrah was extremely professional and efficient, she helped me with all of my questions and was very patient. She made my experience at public storage very pleasent.I would recommend others go see her!

I am very happy with the service with Angie, she has been so helpful through this process. This is a great RV storage place

Angie is a complete professional and outstanding representative for your organization. She deserves to recognize for her outstanding customer service.

Chas is the best manager of all public storage locations ever and I have used a lot! She is helpful, responsive and knowledgeable. There are a lot of storage options in Tucson, but your best bet is public storage, Romero Rd location.

Angie has been nothing but amazing. She’s extremely helpful and great to work with.

I stopped in without an appointment on Memorial Day and was happily greeted by Antonio. He walked me through my options and helped me create my account. He was very kind, patient and professional and I rented on the spot. Thanks Antonio!!!

Had a slight issue but Angie really helped out a lot! 10/10 service.

Amazing service at the office! Angie helped me decide the right space and price point for me with ease!

I went today, they are really nice and was very helpful

The property manager Angie was very helpful. I was actually dreading this process but she made it very easy and understandable.

Fantastic service from the office staff on site. Facility is clean and well laid out. Zero complaints - full service has been awesome coming into the property!

Lacie was wonderful! Made my experience so easy!

This place is brand new, so it’s super clean and everything is so nice and accessible. Caryn and Angie were the nicest and most understanding and helpful ladies I could have asked for. I had a challenging situation and they were empathetic and so so so kind and helpful. I couldn’t have asked for 2 nicer people to work with. We are from St Louis, MO and drove 22 hours to Tucson, AZ pulling a trailer so needless to say, we were tired and desperate to rent a specific unit for our needs. Caryn and Angie were amazing! Rent here! You won’t regret it!

Just rented an RV storage unit. Karen was so friendly and helpful. Very pleasant experience.

The management team is great and the drive-in loading area is really nice.

Just signed our new rental with Public Storage! Karen was so awesome, hilarious, friendly, but still professional and on task. It was a quick process and everything worked out better than planned. Looking forward to using the extra storage!