I was hesitant at first about using this type of storage solution but Michael made the process so easy! Fantastic customer service!!
Michael k was a great & very attentive
Had some issues with my code at 1st attempt, Michael helped me get it straightened out & walked me to my unit to make sure everything was good, he was ver kind & helpful. He remembers me everytime I visit. He's very professional & just a great guy! Thank you Michael for always making my experience enjoyable! I will always refer this location.
Hey I've been renting a storage here for bout a year now & MR Michael FAR AS COSTUMER SERVICE TOP TEIR‼️🫡 ONE OF THE BEST STORAGES & IS SAFE & SECURE WHEN IT COMES TO STORAGES ‼️EVERYONE PEACE ✌️ & BLESSINGS 🫂 TO 🫵 UR HOMES & FAMILIES ‼️ THESE HOILDAYS ‼️☝️🤍😇✨
We have a very similar situation to the below. We rented a unit to fill almost 4,000 square feet of new office furniture at this facility and it was destroyed by rats. The worst part was that Public Storage and their management did not take any responsibility and passed along an insurance policy that covered $150. As a business owner, this was the worst customer service experience I have had with a company.
Very friendly. Michael was very helpful and made it a very smooth transaction
The units are super clean and safe. Michael was a ton of help
Michael has great customer service!!!!!!
Michael was great, but the process is hard are the hearing impaired
Had went to several storage facilities before coming to this one and glad I waited. This one had a better unit for a better price and Michael was great helping me and showing me around the facility. Job well done. Thank you
Michael's great, helped me get my code
Michael's great, and he fixed my door
I've been storing with Public Storage for 10 years, and Michael is great
Micheal saved me from being stuck in the unit, and also helped me access my unit as I lost my key! Fantastic customer support! Shout out Micheal!
Micheal was great easy in and out access with app . Great location would definitely return here for my storage needs
Michael was professional and informative
Shout out to Michael, he’s awesome and very helpful. Made sure unit had lock and was clean.
Micheal exemplifies great customer service and was able to give me a discount on my monthly rate. Highly recommend this location!
The manager Micheal is great, he’s knowledgeable and helpful.
Great customer service from Marina she was very helpful and answered all my questions
This location is well maintained and Michael Kelley is amazing. Definitely customer friendly and had a positive attitude.
Michael at the front desk was an absolute pleasure to deal with.
He helped me with all of my move out instructions and got me taken care of quickly.
Michael is awesome! Made the rental process really quick and easy.
Excellent job
Mike took care of my issues.
Michael went out of his way to help me with an issue and it was much appreciated.
I had such a pleasant experience getting my storage unit setup. Rosie was so helpful and kind to walk me thru the whole process with a tour of the space as well. Thank you so much !
Mark was extremely helpful! There was an issue with the unit I had purchased at a different location and was provided little help. Being sent to this location made the experience much better because Mark was great! He had the size unit, very nice, and did what he could for me, including staying a little later than closing time. I am very appreciative of him!
Mark was very helpful! My friend rented a unit and it got messed up by one women one the phone. When we went to drop off her car there was a separate lady at the desk, at a different location, that wasn't necessarily the most helpful. Mark made the experience way better when we got to McKellips Rd. and was super kind and easy to talk to. We joked that he needed a raise but I guess a google review is all we can really do to assist him. Thanks Mark!!!
Michael is awesome, he really helped us with the auction process
Michael is so cool and takes care of us everytime i come in to my unit. He makes the atmosphere very friendly and welcoming.. Just got another unit in gilbert for personal items love public storage best rates and best service
Michael was great and took care of my needs thanks mike
I’ve been a customer here for almost a year. Every time I come it’s clean and neat. I often talk with the employee here, Michael, who is extremely friendly, pleasant, and professional. I’ve rented from a few different storage units, and this location is my best experience.
Michael is the best always delivers top notch customer service no brainier stay with this location
Mark was amazing....he gets a big gold star....
Love public storage mike was very helpful. Polite and attentive. Highly recommend them.
Michael is an asset to this business and company. We need more cool and fluid people in this world. Thanks Michael
Michael in the front office was extremely helpful with my move in..called me 2 days befor my res to make sure everything was ok and sent me the link so I could do all paperwork over the phone hands down greatest experience
Michael did a great job and made me feel at ease that my property would be protected which is a very important aspect when renting storage.
Michael was awesome and he answered all my questions. He showed me my unit and double checked to make sure I was set up for success. 10/10 would recommend Michael and his services, especially for someone who’s never rented a unit before. He went over everything with me and answered all of my first timer questions. Go Michael!
Michael was great - thank you
The prices eh, the ppl 5 stars.
We were there as a junk removal business to empty out a storage unit today, for a customer. Michael in the front office was very polite and helpful.
Amazing storage unit facility. PERIOD. Service is always perfect, Michael is always on point, facility is clean, well kept, very friendly and accommodating. For anyone looking to rent a storage unit, this is the location where you need to go!“ If I had to give a grade for this place, easily A+ rating!
IS GREAT FACILTY THE OWNER MICHAEL IS HONEST AND AMAZING!!!!
Recommend them highly
I was able to get my unit quick, Michael knew exactly what he was doing, and was very professional. He was able to get me into a unit without any hassles or pressure. Grateful for the opportunity to work with public storage.
Price wise I have no complaints - the location isn’t the fanciest but that isn’t important in order to store stuff !
Very easy process, the place is clean and Michael at the front desk was extremely helpful, informative, and prioritized customer care. Public storage did well hiring staff.
I had an exceptional experience renting a storage space with Michael. His professionalism, attention to detail, and friendly demeanor made the entire process seamless. The facility was well-maintained, and Michael went above and beyond to ensure I got the perfect storage solution. I highly recommend his services for anyone in need of a hassle-free and positive rental experience.
Michael is amazing. He was so helpful and explained everything so well
Unfortunately, I needed an outdoor unit that I could literally drive up to, and was assigned a back corner, which was unsuitable for my needs. Mark was friendly, helpful, and understanding that I needed to cancel my contract in order to find a more suitable location. The process was quick and easy, and I would recommend using this location if it fits your needs.
Amazing customer service every time I've been here. Michael is the absolute best!
Great service. Clean bathroom. I have an upstairs unit it's fit better. Downstairs is so much traffic. The elevator is huge you can just slide your things on and off with the dolly they provide.
The pricing and customer service at this location is exceptional. I had reserved my unit online and showed up an hour before close and Michael was more than happy to help and did an awesome job. Thanks Michael!
Very nice and friendly. Easy in and out.
Michael was very helpful.
You should rent a unit here! The people are so friendly and the facility itself is SO CLEAN! The storage facility I was renting at nearby unfortunately changed management and started doing business in a hugely unprofessional manner that just wasn’t tolerable for my businesss storage needs anymore. I am beyond relieved and grateful to have found a new “home” with Public Storage. A couple years ago I decided against renting here based on one fluke encounter after a long day hunting for the most suitable storage facility. Being with Public Storage for a few months now I’m kicking myself for passing them up a couple years ago. I was able to get a 10x20 unit for less than I was paying for two 10x10 units at my previous facility, can’t beat the prices. It’s amazing that they were open on the 4th of July at all but they were also super understanding about me bringing my puppy with me so I didn’t have to leave her alone during fireworks!! Public Storage is the storage facility you want to rent at!
Very customer services nice people
Michael was super helpful and friendly when assisting me with my storage unit! Highly recommend this Public Storage location.
Mark, is the best customer support in Public Storage!!
Thank you, Michael, for your kindness and being so helpful at a time when I really needed it. The storage unit I got there is absolutely perfect and the price is awesome! 😊
From call center to manager on duty calling and answering questions to online sign-up, and then switching to bigger unit. Once we got to the Sellitti, I have to say it was a very smooth process. Even like the QR code to scan the app for entrance into the gate. evening, Michael helped us, and it was truly a seamless experience, and very conveniently located.
Michael was great help
... A+A+A+ very very recommended... Helpful and responsible... On his duties..
Come on over... With your needs...
Michael is very responsive to questions and helpful.
Michael was very pleasant and helpful.
I have a unit at this public storage and this location is awesome. Michael is helpful, nice and understanding! I know my stuff will be safe here.
Really nice location and the grounds are always well maintained, Michael in the front is really also the greatest and very helpful.
Michael was amazingly awesome 🙃 He was polite, friendly and very knowledgeable plus he had a cool cordaroy hat and they have on site staff that live there so a lik more comfort that my items wont be victums of storage unit theft .
Mike was great ! Very helpful
This place is so wonderful. No worries if your looking for storage of your home goods you found the right place. With the help of Michael and his hospitality we have a clean storage and it’s gated. Sweet Thanks
This place is ran by Michael and he does excellent work. He helps when needed and he is great at what he does.
Michael was great a pleasant person to work with. Helpful and respectful I would 100 percent recommend to a friend
I have had a unit with public storage for over 2 years now. This location has been a great spot for me. How to down size my unit and Michael was a great help through that process and answering questions I had. Thank you Michael for your help and kindness.
Michael was a huge help ,he made the move in process easy… would highly recommend
We won an auction for a unit there. they were very professional, helpful and got us in and out quickly.
While customer service as a whole is questionable (call the phone number and you’ll get bounced around and never get where you need to go), the actual people who work at McKellips are great. Michael and Mark are both wholesome dudes who will make things work for you and want to get to know you and your needs. Thanks guys
Prices are prices and move with the market, but I still got a great deal and top notch service from Mike and the staff.
In 15 months' time, the cost of my unit has almost DOUBLED to roughly $209/mo. Several competitors in the area (within 3-4 miles) have the identical unit (10x10, climate controlled) for under $100.
Gouging your longer-term customers in order to offer lower rates to new customers is a terrible way to do business.
My buddy Dennis says Michael is the man
Mike was super helpful and easy to work with!
Man all i gotta say is Michael you’re the man of that property from the moment i spoke to him till when i clears my locker he gave my family and i a world class experience even offered to help dude should be a partner of the company i know i would if he came to my company
Good facility ,well maintained and safe and friendly
Amazing customer service from Michael when moving in to my new storage space! Such a nice change after the last few spaces I had rented. Not too mention the space itself is affordable, big, quiet, late access and it even has a light inside+++
Michael was extremely helpful. I was extremely stressed coming in and he made everything smooth. I highly recommend this business.
Michael really helped when I lost my pin very considerate
Even with all the ups and downs of storage , michael has gone above and beyond to fulfill my storage needs
Micheal one of the staff was friendly and helpful the prices aren’t bad especially online with that special
Michael was EXTREMELY helpful today- this place is great!!
This facility is the BEST!
It’s clean, easy to access and Michael is one of the most professional managers I have ever encountered.
He is polite, has exceptional follow-through, returns calls promptly, and goes out of his way to make sure you are taken care of!
Great experience all the way!
We have been customers for years and decided to get a larger unit. Michael was very helpful and patient with us through our indecisiveness. We'll be customers for years to come!
Great experience, convenient access and assistance with the app. Michael was fantastic I appreciated his help!
This is a great facility to rent at. I accidentally left my unit unlocked and the manager called me before I even made it home. Never have to worry about my things with a staff that’s on their A game like that. Great location and unbeatable prices. Thank you so much Michael!
Jessica helped me move in and it was easy and fast. Micheal helped me when I was on my way out. He was super courteous and made sure to follow up with me.
Greg was absolutely great!!
Michael has been the help I've ever had at a storage facility
Had a great time renting a unit here. Michael is a great help and friendly
I forgot my lock off my unit, Michael saved me a head ache, and called me as soon as I got home. Thanks michael!!!
Michael is awesome, really helping me out with my storage
Michael runs this operation smoothly and effectively. The way you would want any location where your property is being stored to be run. He is accessible and easy to work with. You won't regret doing business with him or Public Storage.
Michael was great, he helped me with all of my storage needs. :)
Michael did a great job at helping us make a decision on the right size storage unit we needed.
Michael was very helpful. Great service.
2020. Paulette has been such a delight! Not only did she make my experience quick and painless , but she brought a smile to my face on a day I didn't think I could smile . I adore her and the location is a bonus. I travel from central Phoenix and considered switching units or companies , but without her knowledge, Paulette has kept me there . She beautiful , sweet , down to earth and good at her job. She's s gem .
Update : my favorite employee moved in early 2021 and the new staff and Management was awful followed with 3 enormously high rate spikes. .sometime after was my unit broken into and multiple items of both financial and sentimental value had been stolen , and no not just small thing but we're talking furniture, a safe , an outman and stand up jewlery box body mirror , only to be told and informed they keep absolutely NO SECURITY FOOTAGE OR PICTURES on file or for record . So and "investigation " was impossible . After explaining my loss i expressed that i was going to move my things to the current manager .Michael, who told me directly that as long as my things were out the before the end of the day on the 7th , i wouldn't be charged for another money . Guess who just got a bill from collections for public storage? I did. Crooked, dishonest, and disgusting . Do not take ur storage to this location. If you find yourself even one day late they will open storage"record infor for auction" then forget to save it and steal your things, and then charge you for it to!
Micheal at mckellips has been great
Michael was awesome getting me checked into the unit!! Price was to good!!!
Michael has been great and attentive to our needs regarding storage space. The facilities are always clean and orderly. I would rent here again!
Michael Health this move-in made it very easy. We’re so glad we found this location.
Michael is awesome and made a great and easy move in
Buen lugar para almacenar tus pertenencias
Michael was great! Helped me a ton with my storage needs!
Michael was super helpful and made the whole process super easy!
Mike and it seemed was a really big help moving me from a smaller unit to a bigger unit no hassles no problems if I can get these guys 10 Stars I'll give these guys 10 Stars
Awesome place, safe place to store everything. Michael has been awesome throughout my stay here. I use the unit for storing tools and equipment and has great drive up access for both my full size truck and trailer. Best of all, great location.
Michael did a great job moving me in!
Michael has been great & very helpful in my storage needs
Securing the unit was super simple. All done online. I had a few questions and the gentleman at the front desk was a great help. Movers showed up a few weeks later and getting everything inside was a breeze. Highly recommend.
Great service! Michael was very efficient and friendly and was very patient with all of our questions. Would definitely recommend this location to anyone looking for climate controlled storage!
Michael was great. Very professional, polite and efficient. Even offered to help us when looking into getting pallets. Great experience! Would highly recommend!
Easy setup process, decent prices, friendly staff on-site, was never broken into during the pandemic in the whole year I had the storage unit. I had an indoor storage unit to keep my electronics temperature controlled inside the building.
Jessica provided excellent customer service and service options for what I was looking for. Ten Stars-⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!!!
Update:
6/13/2022 - Michael provided excellent customer service with addressing a rate increase concern, which he resolved. Ten Stars-⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Mikes great and has helped me through a tought situation.
Do it me concern this is Lorena shankos writing this and I just want you to know that Mike and Mark have helped me out tremendously I don't know what I'd do without them they've been very polite and well-mannered gentleman and I highly recommend that they get good reviews and and also raises they deserve it thank you so much for reading this Lorena oh shanko and today's date is June 12 20 22 year have a great day
Paulette On duty today is great! She was able to help me get set up easily and was knowledgeable with questions I had.
Best customer service ever.
Always clean and easy to access.
Michael is always helpful
Michael and Ashley were super helpful in getting everything set up. The entire process was very easy. Great experience!!
We showed up 10 minutes before the office closed and Michael helped us with multiple difficulties we were having. Thanks to Michael for going above and beyond.
Was just sent to this location by another Public Storage. Very happy I came. I was helped by Michael. Very great guy. Very helpful. Made the check in very fast and was friendly the whole way. Even offered to walk me to my unit. Will recommend to all. Thanks, Michael.
Public storage is on of the bet storage in AZ
Mike was an AWESOME help!!
Great place with good rates for the times we are living in. Very clean, easy access and Michael the manager is awesome!! He was so accommodating and helpful. Oh and good security and location as well!
Was just in again, expecting a cluster of madness. However, Michael, the gentleman on the clock was informed, helpful and made the entire experience seemingly perfect. Thank you for your help.
Mike great host for storage placement
Great service and michael helped out a lot, happy 4/20
Michael was an extraordinary employee for public storage that has help us in every issue that have come across.
Michael was nice and helped me
Very good service and very easy to navigate!
I’ve had many different storage facilities this one is by far the best! Always so helpful! Thanks Mike!!
Great experience signing up with Jessica and signing out with Mike. Both made the processes both painless and easy. Will definitely use again if needed. (Hopefully not anytome soon though).
Jessica and Mike are awesome and very helpful.
Michael was great. Helped me with getting my unit secured
Very helpful and great at helping you get the most band for your buck
Mike was quick with the move in
The manager Michael was knowledgeable about storage and the moving industry, great move in specials
Thanks for your help
I really appreciated Michaels help. He was attentive to my need. He also called me back regarding me concerns. His costumer service is amazing.
Micheal is awesome at his job. Definitely the person to talk to.
CONNIE WAS VERY PERSONABLE AND NICE
I just rented a unit here and Jen in the office was so sweet and friendly. She was very helpful in getting me all moved in. Very satisfied with this location and I will be storing here for quite some time!
Jessica was very professional, helpful, and answered all my questions. Good place.
Jessica helped me with a problem and was fast, courteous and very helpful. I have been with this storage facility for over 7 Years and she has made my life easier with her help. They care about there customers and are very friendly.