Public Storage Self-Storage Units at 8615 E McDowell Rd, Scottsdale, AZ

Awesome sevice great guy at front desk would recommend this place to anyone!

Great place awesome guy at front desk totally suggest this place for all your storage needs.

Anthony is amazing great customer service

Ashley and Chase were great and very helpful.

Purchased a unit in the auctions this was my first experience and the manager Debbie has been amazing the units are out side but there is a very clean well kept restroom available easy to find by the gate. The place is kept incredibly clean and Debbie has really made an incredible impression on us during this experience.. I really have never been more pleased with how we have been treated thank you ..

Very nice friendly place and I love how the kiosk is a very conveniently help. Happy Customer here

Wonderful wonderful wonderful very covenant

All outside units allow dirt into the unit (I get it) but these doors need some type of rubber flap for the door perhaps a roll-Up door rather than swing door. The staff, Peter specifically was very helpful and friendly.

Good location and pricing. Doesn't have the best selection of space and most have swing doors as opposed to roll-up/garage doors, but Peter was incredibly helpful.

Peter was awesome

Great service. Helped with any needs and quick response to service request. Thank you Peter

I cannot confirm other individual's experiences at this location, but unfortunately I was the victim of a burglary of my storage unit and was notified by the engineer who splits his time between locations. The location does not have security cameras that cover everyone's storage unit, and the location does not have staff onsite. The individual(s) who hit my storage unit cut through their latch in lieu of cutting my lock, and at this time my storage unit is still damaged with my material inside (public storage did provide a new lock). Currently I have not received support outside of the assistant Katie who did her best. I am still waiting for feedback from Public Storage for getting this resolved to ensure the items I still have in the unit are safe, and to discuss how they can with a straight face increase my monthly bill by $61 a month without notice after this situation. I was told that I was only one of a few recent individuals who have been through the same situation. I do not mean this to be a rant, but I feel when an individual's possessions where under the protection of a company and are being compensated for it, they should do their best to provide support when they cannot live up to the situation, or at least provide a since of urgency for communication.

Public Storage is the absolute worst company to do business with. Totally unprofessional and unscrupulous site managers and good luck trying to talk to anyone above them. I'm told my lease is being terminated because I was loitering on the property two days after I paid my 2d months rent ON TIME. The next day I was denied access to the lot and told I can only have access to vacate. I'm sorry, I thought I was paid till the end of the month and I wasn't told my lease was being terminated immediately. For no valid reason. I was in the unit with the door closed because I was distraught, because I am having some family problems and I just needed a little peace and quiet. It was Sunday Morning after 9 but before noon. I was on site maybe 2 hours and did nothing that would incite the sensibilities of anyone, except maybe the malcontent at the McDowell facility. The guy that runs the facility in Mesa at McDowell is worthless and unbelievably arrogant. He thinks he can do whatever he wants whenever he wants to anyone he wants. I paid my bill on time and I wasn't doing anything illegal or immoral on the property and I challenge anyone to present any evidence of anything that would constitute such an unreasonable and unkind action. Shame on you public storage!

Debbie is very nice and helpful! Highly recommend

Public storage should be ashamed of the way they treated that family. The lady called and asked how much she owed,they told her how much she paid that full amount, 3 days later they set her up for failure intentionally…to steal her storage her whole life…I don’t blame her for picketing and writing the newspapers…shame on you public storage

I have nothing but high things to say about Debbie and Katie. Nothing short of phenomenal. This is an exceptional team, location and convenience. Kudos and thank you for everything. You guys rock!

So many issues all the time!! Never any employees in the office… when they are there they are rude. I had to sit and wait 35 mins for access to a cart because they couldn’t allow me to use 1 of the unused one from the other side.

Stop by here the other day I think I spoke to a gentleman named Pete. I had questions about all the different size units. I got all my questions answered. This Public storage is close to my home and convenient for me too.

The hours at this location are perfect! It was clean and the staff seemed friendly and knowledgeable. Peter was especially helpful. The location was just a bit to far for me, otherwise I would have rented the space.

i had a horrible experience at life storage in tempe after they bought out allstate storage. i packed my things out of that unit and had no where to put it. the online rental application was extremely easy to navigate and i ended up getting into my unit the same day, within minutes!!! i love that the storage facility hours are so flexible. the process was so thorough and easy to complete. the woman that came on the video call at the self service kiosk was so knowledgeable, personable and FRIENDLY! thank you for making this such an easy process!

I love that I can get to my unit until 9pm and that they open at 6am. The flexibility to put stuff in storage early or late during the summer played a big part in my decision to use this place. I have used quiet a few storage facilities around the valley and this one is by far the best one yet. Love the drive -up access also.

They've been helpful sometimes it requires a little something extra and they've given that. Good Job guys.

The computer system is always down when I visit. I updated my CC info and now I received a card asking me to update my address. Why? Silly stuff drives me crazy.

Noah Eastridge- Michael is incredibly helpful, really great at his job, needs a raise.

I opened a unit April of 2020 and was paying 40$. It went up to 50$, then 60$, and now is 80$ for a 4x4 unit. I got a notice for the first two increases but not the 20$ increase to 80$. This is absurd. Inflation aside, that is an unacceptable increase in that short of a time for such a small unit. I am laying DOUBLE the price in a little over a year. I called in to customer service, after a long wait, to find out if this was the case. The girl didn't seem to care, even after I said I didn’t receive the notice of increase. I will be shopping elsewhere and canceling my unit as soon as I am back from out of town.

Rented a 12x 20 unit for a ridiculous amount of money. That’s not the issue. The issue is it does NOT have a roll up door but a useless swing door. Why do you put a swing door on a 12’ wide storage unit!!!!!!!

Typical corporate company. Will tell you basically to go to hell no matter the circumstances. If you are struggling a little bit.. they don't care. They will threaten with an auction and tell you to go to hell. I moved in here when it was extra space storage which was a great company to store with. They blind sighted me when these greedy individuals took over. Never do business with public storage.

Pedro helpful with everything to rent space very clean spaces.

Had my storage for four years and have never had a problem!! Great place,,,,,!!!

I really like the self service kiosk. Also if you need help just press the call button and a live agent will answer in video call to assist you. The storage unit we got was very clean. Very well pleased with the entire experience. Prices are reasonable as well.

Mark has done an amazing job in the years we’ve been a customer. Thank you Mark and for Public Storage corporate, Mark is a key person! Appreciate you.

They close too early. Not cheap

No no no!!! I was on hold forever then I said I’m really not happy you keep raising my fee and she literally said well that’s what you signed and I said well I’m an attorney and she hung up on me!!!! Not kidding!! They are fleecing their customers.. RUN!

This place is a RIPOFF!!!!! First of all, you have to complete payment for unit while making a reservation. If the unit doesn't work for you, there is NO REFUND!!! There is Noone on site to speak with! By the time I was able to get a hold of someone it was 24hrs after the date of my reservation and was told a MONTH LATER that because I wasn't officially vacated until the nxt day I would NOT b receiving a refund. Also, most units here are drive up, I reserved a 10x10 and the door was sooooooo small I couldn't get a chair through it. I never even stepped foot in the unit!!!!! I had been with extra space storage for 26 years and never should've went anywhere else!!!

I've been a very happy customer here for going on 2 years. Debbie is always happy to help whenever I've needed it. She goes above and beyond what you'd expect. I highly recommend this place for all things storage. Thanks again Debbie for all your help with my wife's account. You took away one more thing for Sally to stress out.

The The facility staff are more than accommodating Peter is awesome very well secured storage facility five stars

Well where do I begin:( 1) Once you have your belongings put in and your settled the rent Starts going up. I started at $144.00 and ended at $198.00 for a 10x10. (2) no one ever answer the phone so go in to speak in person...no one ever there either. (3) I ended up leaving my dresser and couch... so they have charged me $250.00 for a cleanup fee. I'm single and older and did not have the means to go to the dump Unexpectedly ...meaning the legs for both were gone and the dresser in back destroyed. My unit had Termites and they had eaten them. I told them but they didnt seem to care about Termites only cared to tell me they would be charging. (4) they painted and didnt put numbers back on. Took me 15mins to try my key on all the locks. This has been awful and I will never use this company ever again. SO my point if you want high rates and continuous price HIKES and Termiites and no staff to help then this is your place ..if not RUN!!!

Customer service rep Debbie was awesome with assisting me. I never leave reviews but trying to get ahold of anyone at this company has been ridiculous and she took care of what I needed in literally less than 15mins. Thank you Debbie!

This place has gone down the gutter since the new ownership. Doors always broken, key pads broken, never any dolly’s in your area when needed. Homeless around, hardly clean or smells good anymore. I didn’t even get the fancy nice new rental promotion that everyone gets. All in all, the old people that made this possible for public storage are being taken advantage of. Increased rent toooooo

Decent rates, secure facilities, and friendly staff make this a wise choice for your storage needs

Kaela was great with explaining prices great customer service

Ananna was very helpful, outstanding personality, was able to answer all my question, friendly great smile. would recommend this location to anyone because of Ananna. Also want to thank Brandon helping out a good friend of mine having trouble with the unit. very professional, very courteous Thank you Frank Barnes

Jessica was very friendly and made my move in easy as pie! I’m only storing my goods here from now on!

Amazing

I stopped by to make a payment and Deborah was awesome! Super helpful, kind and professional! Wish I had her at my location in Gilbert, thank you Deborah!!!!

So helpful during a rough time for our family. Thanks for working with us

All around good service

*** Update - picked the wrong Public Storage - this review is for the one at Pima & McDowell ****Since Public Storage bought this facility, the quality has gone downhill. It is no longer kept clean, the floors and elevators are filthy, the one gate in front has been broken for months and the back gate is kept open so it's no longer a secure facility. It is also very hot in the storage spaces so not sure how they can claim it's air conditioned. It was MUCH nicer when we first rented there with Extra Space Storage. Had it been in its current condition, we would never have rented a storage unit the

He charged too much and I've had increases

Melanie was very kind, helpful and professional. She made sure we knew every detail we needed to and adressed all of our questions and concerns. She made everything easy and quick!

Public storage here on McDowell is not too bad they definitely need to have a better schedule with the person inside I went three times during the day and it always said they were away. and then there was one point where they said they were going to be back at 3:00 and it was 3:30 and nobody was there and when I go there I'm expecting somebody to be there and it was just disappointing that it had to happen. They have reasonable rates for their storage units so you're looking for a place that's not trying to charge an arm and a leg I would choose public storage.

Vida was super helpful in getting us exactly what we needed to make our moving experience a little less stressful! She was awesome!

Had a really great experience and had a pleasure time working with Monica. Monica was extremely curtouse and behind the mask wore a welcoming smile.

Very please with the service

It requires insurance for the stuff you store. And you have to use their lock for 15 dollars a month.

Big facility but came across as cold better than you service. Definitely over priced for what's offered.

Quick and professional service. Monica is the best!

Great staff and service!

Warren is a beast!!! Couldn’t have done it w out him!

Warren was a great guy, he answered all of my questions

Warren was extremely professional funny and helpful

Warren was amazing! So helpful and friendly! Great customer service.

Warren helped us find the right size storage for an excellent price. He was honest and professional. We had a great experience renting our first storage unit.

I came here to help out my grandfather with moving some stuff into a unit. While here Warren came over and asked us if we were liking things and whatnot.. he was very pleasant to talk with and he gave my grandfather some company while I moved things around! 5/5 would recommend

Excellent customer service

Great service by Warren. Very easy...prompt follow up after reserving online! Recommend!

Warren was absoluteley greqt, he wqs super fast and easy to complete the rental.

Warren helped us get into our unit. It was a very easy process. Place seems safe and secure. I’d recommend

Great customer service! He helped me with my rental and it was quick and easy!!

I had the pleasure to speak with Warren, he was understanding and very professional. He was prompt and polite which I find very hard to find in a business of storage units. Very happy with my decision to put my whole life if the care of these units and indivuals while away.

Monica was extremely friendly, helpful and provided excellent customer service/Communicated clear info and instructions during my experience At public storage. There were several other customers in the check-in area with requests during my time there and I appreciated how she prioritized her time ensuring that everybody had their inquiries addressed in a professional manner. Very sweet and helpful gal and great overall experience here!!!

Warren was great. Answered all my question professionally and was very clear with communication.

Warren. at Public Self Storage on 8615 E. McDowell, in Scottsdale, was very helpful, friendly. professional and easy to deal with. He's definitely an asset to the organization. .

Warren was really helpful

Warren was super helpful with our rental! Got me in just before close & walked me through the rental process on the phone! Thank you so much!

Finally a storage place where they are actually helpful! I have rented many storage units in the past and by far Monica was the best to deal with, she was very detailed, helpful, and went out of her way to provide the best customer service!

Warren needs a raise good fella!!!!!

Monica was very friendly and helpful! The facility is clean and kept up nicely!

Monica was great ! explained the whole process from beginning to end. Made it easy Great personality

Efficient clean and good security.

Customer service is great. Great prices and clean place.

Went in to ask questions about getting a unit and was helped by Katie. She was very helpful and was able to answer all of my questions and those she didnt know she found the answer. She was very kind and happy to help.

So far so good. Scottsdale and online pre-register was very convenient!

Sarah did a great job setting me up with a storage unit

Anita was a pleasure. Thanks for her help for helping us. Cal and Cindy Stockton

Sarah was a great Rep. She took the time to explain the location lay out and showed us 2 different units so we would make a better decision on which unit would better suit our needs. Very friendly and informative. I would definitely rent from here in the future. Thank You Sarah 😁

Excellent customer service and very convenient location.

Had a great experience .. sarah was great and a big help

Sarah is a very helpful staff. Patient and friendly . Thank You Sarah .

Sarah was awesome! Super nice and helped me with everything I needed! Thanks a bunch Sarah!

Megan was very helpful and courteous! Thank you so much!

Great place friendly staff and great prices

Super easy check in. Very helpful and friendly staff. Megan was an absolute pleasure to work with!

Always such a pleasant experience and safe and very clean place!

Jessica was great ... Super nice and friendly .... Easy to deal with.

I notified the manager about the lighting problem when I moved into the unit over 2 months ago. I work daylight hours and by the time I get to Property, it’s pitch black and The ability to find anything is limited to my own flashlight memory and courage. Their lack of security for my belongings by having the property well lit is of great concern but the disregard for my safety as an individual and customer is totally unacceptable.

I chose this location because its convenient to both of my businesses. Jessica was extremely helpful and professional and made renting a breeze. I would recommend this place.

Lovely place

Such helpful and friendly employees . Really great prices ! love this place I highly recommend it !!!!!!!!!!

Fast and friendly service

Fast Friendly Service

Thank you for the great service Jessica, You were very helpful.

I will be telling my friends & family about Public Storage! Jessica you were so helpful & professional. Thank you!

Usually everyone only takes the time to write the bad experiences they have on reviews and all the good things that happen, rarely get reported, which is why I wanted to stop and take a minute to give this public storage a great review. We have had some issues with our storage account and have tried to get help for it in the past, but have had little success. So today my husband and I went down to hopefully resolve our problem and possibly take our business elsewhere. After speaking and working together with Jessica we finally walked out of there with a smile! Sometimes all it takes is a friendly and knowledgeable employee to make all the difference. So thank u Jessica, because of you, we are still happy customers of Public Storage!!

Just what we needed for storage, clean and safe and friendly.

Fast and professional service! Check-in took seconds, I received fast and professional service by Troy who helped me figuring out what size of storage do I actually need. It seems like all storage options are on-ground, which makes the loading/unloading faster.

Great place. The Attendent was very accommodating Would recommend.

Jim Moore was great!

I needed storage like ASAP; Lauree, was amazing, she showed me two units, & I needed the larger unit. It was a painless process of renting the unit. She was professional, walked me through everything, and I made a great choice.

My experience with this Public Storage facility has been very satisfying and very personal as well as professional. Lauree who works at the front has done so much to help me whenever I have required any assistance. I am made to feel that I am part of “the family” so to speak. I would no hesitate to recommend this facility to friends, family or anyone who would ask me for a referral. B

Lauree at the front desk was Awesome!! She is very friendly and helpful and she made the whole move in process a breeze! I recommend everyone to this location! Thanks again Lauree😁

Just got my storage unit today and everything went extremely well and I got a good deal. Lauree helped me out, she made everything super clear and simple while having a positive attitude that was fun to be around

Wonderful service! Lauree is amazing! Great customer service!!

Laurie was extremely helpful. The price couldn't be beat, the facility was clean, and I wouldn't hesitate to use their services again should we need them!

Very helpful staff.

Most excellent help provided by Lauree will recommend any friends in the future to this location

Great service !

Jim Moore was extremely helpful today!! He got my unit set up and I was in amd out in no time. I will send anyone who needs storage to Public Storage on McDowell! Thanks Jim!

Sandra is a great help! She was super friendly and made me feel welcome. She even asked how my mom was doing(she’s been sick). Very personable.

Friendly staff and affordable rates!

The entire experience was seamless. Sandra deserves a raise!!

This was an Awesome and Friendly experience. Sandra's was awesome.

Excellent service! Great job!

Sandra was very polite and helpful. Glad I chose to come to this location

Jim was excellent & explained everything well!

Thank you for your help, Sandra. Youre awesome!!

Awesome location ask for SandrA she is the best

Sandra is awesome! I am so stressed regarding an upcoming move/storage that has multiple directions and components and she really took care of me and my extraordinary needs. Thank you, Sandra! It is an absolute pleasure to work with you!

Fast and friendly service!

Sandra, at property #08201, was amazing! Very helpful and we received awesome customer service.

Sandra was amazing! She made my experience quick and easy! I would give her 10 stars if I could!! She is the best!

Well I just started a rental agreement here and love the service so far! Lauree has been great. And the units are big and the price you pay for them are really good.

Lauree could not have been more helpful in a stressful moving situation. PS is a saving grace as well as Lauree explaining all the in’ & out’s of Public Storage! Jan lara

Awesome person as well as a great place second time renting. Lauree

Excellent

Jim Moore was extremely patient, kind and professional wih us! Thank you!

Wonderful friendly employees very clean units overall and great location! Took care of everything I need, quick and easy.

Thank you Alex and Sandie

Overcharged us with additional fees and cut our lock off

Nice people, however I was not impressed with the companies inflexibility on due dates.

Alex was a great help. He answered any questions that I had without giving excuses. He was able to explain the paper work to me if I had a questions and if I thought something was wrong with the pricing, he was able to explain it and brake down how everything is priced out. Will send others here of they need a storage unit also.

Person working was very helpful and went over and beyond to help me!

I was in public storage yesterday and had a great experience with Alex. He was super helpful and very professional!

Alex and Sandie are awesome and great customer service highly recommend the location

Sandie and Alex are great!! Quick service and helpful!

Alex was wonderful to work with. He was so patient with me and all of my questions. He is both professional and kind and knowledgeable about what he does as a manager. A true asset not only to Public Storage but to their customers. Thank you Alex. I will highly recommend Public Storage to all I know.

WARNING!!! Do not go here. Much better storage around the corner. The young manager here is the most unprofessional person I've ever met. He changed the pricing from what is online, then would not refund money plus had an attitude the whole time. I told him he was a bad manager and his service was sub par and he actually called the police on me and said I couldn't say that. Ive never seen such an attitude and bad service. So if you want bad service and a young manager who will call the police for saying he has sub par service skills then go here otherwise, much better place including other public storage units right down the street where they don't change pricing and are very friendly. This was the worst customer experience ever. This location and this young manager who can't handle criticism without resorting to calling the police and they never responded to him btw. Just really silly and frustrating dealing with such an immature person. How he ever became manager I don't know and he should not be in such a position. Don't go here. A great location is less than a mile away from this one.

Fast easy fun

Just your average storage unit, nothing special.

Excellent service by Jim.

Excellent staff #1

Jim Moore was kind and amazing!

Sandie is amazing as always! Very friendly and helpful!

Working with Jim couldn’t have been a more pleasant experience. Great customer service at this location!!

Thank you for your assistance in updating my contact information. Good to know the spirit of excellent customer service is still alive and well.

Thank you so much Jim Moore for being so helpful and kind. I really appreciated the quick and informative service! So easy!

Sandi was amazing. She helped us so very much. She was pleasant and helpful and a problem solver. She’s the kind of person every employee wishes they had. Thank you for going above and beyond.

Great location, great management, affordable pricing too. I will recommend to anyone looking for storage. Ask for Sherri and Sandie.

Sandie was great. Will return again.

Jim helped us tremendously when we had cancelled a unit that didn't get removed from the system. He was able to make sure we weren't overcharged. Thanks Jim!

This place is awesome, sandie was incredibly friendly and made the entire experience a positive part of my day. Her customer service skills and patience were extremely impressive and the facility itself was very straightforward and clean. Keep up the good work

Thank you Sherri and Sandie

John was very helpful and explained everything in detail. I was satisfied with my first experience

John was very helpful!

No matter how hard I try, I cannot get a human being to help me. I have my account number but need to switch autopay to another card. Who can I speak to? I don't know my password or anything else. I've had this account for years.

John and Sandie are good people to work with. If you need storage come to this public storage. John will help you with your storage needs.

STRONGLY recommend you take your storage business elsewhere. The (slightly) lower teaser rate compared to other private storage facilities lures you in. Then the surprises start coming: You need to buy their lock for $20. You need to buy their insurance, can't use your own policy. By the time they're done, forget saving any $$. Go with Storage Now on McDonald or some other private facility. You'll save $$ and you'll be supporting an independent local business.

Caution on price comparison to other facilities. You are required to purchase their monthly insurance coverage which is not included in the rate.

John is awesome !!

Sandie and john very pleasant and helpful ecen asked if we had concerns

Great service..

Very good experience here. John, the young man who was working was very professional and extremely helpful. I would absolutely recommend this place.

Reserved a unit online last night and moved some stuff into it this morning. Jim was very helpful and courteous. He made the check-in process smooth and painless.

Awesome customer service.

Fair pricing, clean units, excellent customer service. Ask for John Jim and Sandie.

Been storing here for a year and love it property is clean easily located and John sandy and Jim are awesome

Great customer service!! Thanks Sandy

Helpful staff at check in and nice convenient location. Good pricing.

Quick and simple process. John helped me out. He's awesome. :)

Sandie and John are amazing very helpful and efficient a pleasure to do business with

Really awesome service, friendly staff

Great location!! Nice,clean and secure storage. Staff is terrific, Jim was great!! Knowledge and nice. Visit this location you won’t regret it

Great place. John was very helpful

Fantastic facility - clean, honest and efficient. The staff is very helpful. I have had my 10x20 for 5 years and I consider this an investment in my staging business. This location is easily accessible and I have never had a traffic issue entering or leaving. Highly recommend this location and facility.

John was extremely helpful and patient with our needs. Very professional and thorough with his job.

Stopped in to make a payment today and as always was treated to excellent customer service by John and Sandie. Thank you for the Awesomeness!

Helpful and friend staff. Convenient location.

Sandie has great customer service. I enjoy my unit because the property is always clean and the people that work there are always friendly.

John rocks, he got us the perfect space quickly and at a great rate!

John was great. Very easy to work with. Had the unit we wanted. Very quick process

John was awesome. He helped with answering all my questions, even the ones I didn't think to ask!

Anthony was awesome!! Really helpful and explained everything. Tried to sell me lots of merchandise but I had everything.

Anthony did a great Job very helpful and very knowledgeable

Great on-site manager! Excellent storage prices. Clean unit.

Anthony provided efficient and great services.

Anthony was polite and helpful. Knew his stuff. Asked if we needed any other stuff to make our move easier.

Anthony is the man! Courteous, informative & efficient. Go Yanks!

Anthony was quite helpful with my move out process. Great customer service. Will definitely use in the future.

Anthony provided great service

Great service and pricing. Anthony was fantastic in helping me find the exact space needed. Great jib!

Incredibly friendly service from Garry & Anthony, answered all my questions in a timely manner and were very professional. Best experience I've ever had at storage facility. Would recommend to everyone. Came in as a stranger left with two new friends 👍🏼

Public storage East McDowell So Anthony served me with five-star service today at public storage save me money in the process

Anthony was great !

Anthony was very informal and helpful in getting me set up and moved in quickly.

Great place. Anthony's​ customer service was exceptional!

Anthony was extremely helpful

Jim-Anthony made my experience easy, helpful, professional and accommodating. Jim-Anthony wa friendly and respectful. He knows his job and does it well. i would recommend public storage.

Anthony was awesome! Very friendly and efficient!

Anthony, has always done a great job for me.

Anthony was great and very helpful. Got me in and out fast and helped me find the correct unit for my needs!

Anthony was great! Quick and easy no hassle at all

Anthony was great

Rented from this facility and unfortunately was the victim of a roof leak from the recent rains. I have personal insurance so I am covered but I sought some consideration from the management team for what I felt was a failure of my expectations for a dry, safe place to store my possessions. I had to make 8 phone calls before I had the courtesy of a response. I asked for a $50 consideration - an extremely minimal amount. The district manager said he doubted that he would do anything but said he would look into it and call me back. To his credit, he did call me back, however he claimed that he had no way of giving me $50 even if he wanted to. I found this very hard to believe and in fact it was insulting. I should add that I found rat poop on my belongings, but I was not surprised as there is rat poison in the unit when you rent it and the area is full of fields, so there was a reasonable expectation of rats. I should state for the record that I am not a rodent expert, however, I know the difference between mouse poop and rat poop. As I said, there was not a reasonable expectation of being rodent free, but there was one of a water tight roof and thus my respectful request of some token compensation for my trouble. What does all this mean and how should it effect your decision as to whether or not you should consider renting at this location? In a nutshell, if you rent here, you should not have a reasonable expectation of a watertight roof and you should appreciate that the management's attitude to under delivering on what you pay for will be "too bad, so sad". As a consumer, you can vote with your feet and I suggest you walk right on by this location and try somewhere else. Preferably a location that has watertight roofs, less rodents and a better management attitude. In conclusion, Public Storage is willing to take your money for something they didn't provide and not have the respect, courtesy or decency to try to make their customer happy when they fail to deliver. I certainly will never be back and I will tell my friends and neighbors to go elsewhere.

Anthony good customer services

Anthony hustled with a great attitude! Even in the rain. Thanks Anthony!

Anthony great customer service

Anthony was very thorough and efficient

Good customer service with Anthony

Anthony was great and has great customer service!!!

Great customer service! Took the time to show me my options, and the units.

Anthony gave outstanding service.

Good service from Anthony, friendly and polite

Anthony was great!

We went here in to assess what was in my mother-in-law's storage unit after her passing and dealt with Anthony. He was the rudest most heartless douchebag I have ever dealt with. I wouldn't come here if somebody paid me to nor would I ever use them for storage facility due to the lack of compassion and professionalism that I received today. On top of which when asked 4 district manager information he gave false information which we verified with another facility.

Anthony was very helpful and made the process a breeze with such short notice.

If I could vote ZERO I would: This is a DEPLORABLE operation. I will be reporting you to the BBB locally. I cancelled the account in August and now you are charging me for September & October on a unit I don't even occupy anymore. It was emptied out on 8/22. The account was closed online on 8/30. I have all my receipts of PAID until August 31st. NOW YOU ARE CALLING MY CHILDREN to collect money I DON'T OWE YOU? BEWARE of this SCAM of a place. HMMMMPHHHH!

Anthony was awesome, quick and efficient.

Anthony was great customer service!

Excellent customer service, thanks Anthony!

Anthony is so helpful! Thank you!

Anthony was a big help and great customer service.

Very good experience with Anthony at Public Storage he is absolutely wonderful also very professional and I will recommend Public Storage to my friends and family now push down here

Anthony is a wonderful customer service provider as well as professional. I could not have asked for a more pleasurable experience!

Anthony was awesome!!!

Anthony was a cool breeze to work with. Very nice customer service and answered all my questions thoroughly.

Anthony was awesome! Great customer service and he really helped me out!

Anthony has great customer service!!! And was wonderful!!!

Anthony was very informative. Excellent customer service!

Anthony best guy in the world thanks for hiring him!!!

Anthony was great, will definitely recommended him to my friends n family

great customer services from Anthony he was very good and thank you Bill.

Great customer service

Kathy and Donna were super helpful and down to earth. That personable contact makes all the difference. I highly recommend this location for your storage needs. The building is a little older looking but likely due to many years of "experience" :)

Place is kind of hidden into a small storefront, so even though it's hard to miss the sign, it's also easy to end up at the neighboring business. They have a large selection of storage units as well and, as expected, an assortment of over priced moving supplies. As with most place the move-in specials never save you as much as it looks like they will but I have come to expect that with storage places. Overall good experience and even exceeded my expectations, however, that wasn't hard because I didn't expect much.

Anthony helped me out and what a pleasure it was dealing with him. This location was recommended by a current customer due to the professionalism, cleanliness, and efficiency -- I couldn't agree more!! Highly recommend.

Anthony was amazing! Great customer service! Always a great experience here!

Anthony provided better than the BEST customer service I could have hoped for!!!! Good job, man! Thank you!!

Donna was so awesome!! She was very helpful and knowledgeable. She made everything so easy. I recommend this public storage to everyone! Thank you for your great service!!

A nthony did a wonderful job of showing me the unit. He was very informative and helpful. I will be very happy here if everyone is as helpful..

Anthony was great in helping me get a storage.

Anthony gave great customer service.

Fantastic customer service from Bill. We were visiting the storage unit and needed some assistance and stopped by the office. Bill was so helpful - he even helped us unload some things from our car. He certainly made us feel like Public Storage really cared about their customers. What a nice guy!

Anthony was very helpful. Great service!

Anthony was great he stayed late to get me all set up with a unit that I needed immediately.

Anthony is very friendly, he helped me find the unit that was best for me!

Anthony was very professional and informative. His customer service was top notch. Definitely recommend this place.

Great experience! Bill was knowledgeable and quick and got me in my unit the same day!

Sandie and Anthony were a great help, great property great staff and a convenient location! Highly recommended

Anthony did a great job services to day

Brandy was great at assisting me with find a unit that fit my needs. She sgowed me all the different option for packing materials they offrred.The monthly rates are better than other storage facilities in the area.

I would definitely recommend getting a unit here.Anthony's the guy that helped me and made sure i got the perfect unit.

I inquired on a unit because I just moved here.And the customer service I received from a young man named Anthony was awsome!!

Anthony has walked me through this process and made things much easier. Been awhile since I 've needed storage. He was helpful and friendly and made things very easy. Thanks Anthony

Anthony was very helpful, great customer service.

Regardless of the deal you get, you rate WILL go up at least 3 times the first year. I thought it was a fluke but after the first year I rented a second unit and the same thing happened. More rate increases. These very same increases have happened to several other customers that I have talk to. Please please save yourself and go elsewhere.

Anthony was great helped me get set up and did a great job. Definitely would recommend him and public storage.

Anthony was fantastic. Very nice and helpful.

Anthony is great :)

Anthony, he was wonderful I'm new to area and Anthony went out of his way to make sure I have a storage unit for my RV. Thank you Tatsha Jackson

Anthony has given me an excellent customer service was very helpful thank you

Anthony is very helpful and makes sure you get the best price!

Anthony did a great job! Great customer service and a great cook! :)

Anthony is professional & friendly!

Anthony was very helpful.

Anthony was absolutely amazing!!! So helpful and thorough!

Anthony was very helpful in every step of the way! Great customer service! 10/10

Anthony did made it easy to get checked in and singed up.

Anthony was wonderful! He made it so easy!

Had an early morning issue, Anthony couldn't have been more helpful & so wise to help correct the issue with such a simple solution. THANK you Anthony

Anthony was very friendly with getting a new unit today.

Anthony was very courteous and helpful. I would highly recommend renting from him!

Anthony was awesome! Was very helpful.

Anthony's excellent customer service and personable attitude made this a pleasant experience. Everything is spelled out in an efficient and timely manner. I highly recommend this location to anyone in need of a storage facility. Thank you Anthony!

Anthony was very very helpful. Great customer service!

Anthony was great device. Glad to have you in Scottsdale!

Anthony is awesome!

Donna was very helpful in getting a storage room

Anthony was awesome extremely helpful

This is the best experience I have had since moving to Arizona. Anthony not only helped me find a suitable unit, he stayed late to ensure I was satisfied with the unit.

Anthony was excellent! Great customer service skills.

Anthony did great! Friendly and informative, left no question behind!:)

Hidden fees, charged me for one week $75 then decided to boost up the storage fee once I moved in, to $211! Not cool, and not worth the price of a storage that isn't climate controlled, that has bugs and spiders crawling in your boxes and the inside insulation is peeling off into my furniture. Not worth $211.00 a month!

Anthony was a wonderful, knowledgeable and considerate gentleman. An absolute pleasurable experience.

Anthony was great, he was very nice. Everything was quick and easy. Thank you very much.

Anthony was very patient and a great help!

Wonderful this place has amazing customer service!! Thank you Anthony for all your help😃😃😃

Great customer service from Anthony! It's my first time using a storage facility so he helped reassure me that my belongings are in good hands with Public Storage. The location is conveniently located right off the highway 101. The property is well maintained and clean. Security measures are on point!

Public Storage outshined its competitors in pricing, convenience &personality! Anthony's superb customer service skills &personable attitude, made an otherwise mundane experience, much more pleasant. After an exhausting day of moving, he had me smiling as I walked out the door. I recommend THIS location to everyone that's in need of a perfect storage facility!

Check-in was informative and smooth. Anthony is very customer-service friendly and takes the time to show units and supplies. Unit is clean and easily assessable.

We booked this storage online and was not expecting a human touch at all. Just within a minute of reservation, Anthony called to confirm the reservation. Not only did he explain the various choices available, he explained the reservation procedures and deadlines and continued to guide us until we arrived at the storage. Very positive experience. We will definitely use this storage again!.

Anthony is efficient and service oriented. Thank you.

Anthony was very helpful and was able to identify that I needed a bigger unit than I originally thought!

Anthony ..Excellent service awesome customer service ...

Anthony was really helpful!

anthony was a great customer service person,

I rented my unit today and Anthony assisted me and he was very courteous and made sure everything was quickly done and convenient.

Anthony was very professional and diligent not to mention the efficiency of his ability to set me up with the perfect unit for my needs. I have rented here before and would recommend this facility to anyone who needs to rent storage space. Anthony was also able to recommend your other services in the event that I should be interested at any time from the present to the future. Thank you Anthony!

Anthony from boston was amazing, go Yankees!

Vivi was great at assisting us. She was very friendly and to the point.

Vivi was very helpful setting me up with a storage space

Very professional service and friendly staff. Vivi was exceptionally helpful.

Vivi was very friendly, helpful and professional in helping me obtain a storage unit today. Yesterday, Scottsdale had a big storm and I was wondering if the storage unit would have flooded, but it was completely dry and very clean. Several years ago I had rented a storage unit, different company, out of town and it wasn't as nice as this place. It's been a while since I have stored things, so I have forgotten about the other fees that go along with renting a unit. I would have liked to have had that information from the representative at the call center. I like to make informed decisions and not feel a business is trying to hide something. I still would have rented at this location.

This is the first time I have had to put my things in storage. Vivi provided extremely great customer service and helped me find a unit that fit my needs at the lowest cost possible! I definitely recommend public storage to anyone looking for a storage unit in the south scottsdale area!!

Great customer service!

Vivi was awesome. We are so pleased with our whole storage experience. Thank you so much!!

Great job Vivi. Thanks for being so helpful

Vivi was very helpful!

Vivi did a fine job

Vivi was very helpful. She made my first time renting a storage so simple. Thank you Viv, your awesome!

Anastasia was very thorough and quick about getting my unit set up.

Vivi was very professional and thorough, thanks soooooo much!!!

Vivi was great. Storage meets our needs. Access is easy. Property is clean. Great location.

i have to say i am always treated with respect and courtesy Vivi is the best she even remembers my name she is probably the only reason i stay at this storage

Vivi is awesome!! Excellent customer service!! Made my day. Thank you!

Nice location, clean and easy access. Staff are great to deal with too. Easy move in and easy to move out as well. I recommend to storage seekers

Vivi the customer service representative was awesome...Recommended for any storage needs...

Awesome experience vivi is very helpful through the process from start to move in.

Thank you Vivi for a nice experience at public storage.

ViVi was awesome! Very happy with my experience!