Public Storage Self-Storage Units at 1015 S Val Vista Dr Ste 100, Gilbert, AZ

Amazing customer serve from Jessica!

Great service!! Jessica has been amazing and made this move easy. Happy customer.

Jessica was super knowledgeable and helpful in what was a long journey. 5 stars is not enough!!!!

I recently rented here a while back because it seemed like a great deal Then a few months later they already raised rent on me! A classic BAIT and SWITCH tactic! Need less to say, I will be moving my stuff to another locker very very soon! Plus everytime I come here the door is locked and no one is to be found. I would NEVER. EVER RECOMMEND USING THIS PLACE

Jessica was great.

We had a good experience here. Jessica was busy but went out of her way to multitask customers! She then patiently helped us understand the process and our needs. Great customer service!

Jessica is awesome, helped me save with the labor day 50% off deal

Jessica is awesome and very easy to work with. Never had a bad experience here!

Jessica was great to work with.

Jessica is a sweetheart, very knowledgeable and informative.

Starts at $140/mo for a 10x10, now is $300/mo and while their employees will say that is ridiculous to your face, their corporate people will tell you too bad, their would rather have you cancel and setup a new unit, maybe they like churn, maybe they are just setup for people that need to move their stuff every few months to keep it hidden???

Excellent service and friendly management. I felt like I was treated like a person rather than as a number.

Good

Outstanding customer service! Will recommend.

Nice property and excellent customer service

Jessica, the site Manager, is very friendly and always trying to help.

Jessica was very helpful with the set up of my new unit. I appreciate her explaining everything to me and making it painless

Customer service was fantastic, no issues on property, easy move in and out.

Heather was super helpful! Great experience!

Jessica at the Val Vita & Warner location in Gilbert went above and beyond in helping us out. Thanks Jessica

Jessica was a great help. Very informative

Jessica was awesome. She helped me find my keys.

We rented a Public Storage that was a litter farther the other storage units. At our location on Val Vista Jessica the on-site manager is simply amazing. She bend over backwards to help us get the size unit we needed. We cannot say enough good things about her and her willingness to help people who store here. In fact a storage facility closer to us and somewhat less money was not an option after the attitude and service by Jessica. Where everyone is scrambling to attract good help nowadays it is refreshing to see people who still care about service.

The manager and there employees are the best

Slow customer service.

When I visited Public Storage, I received great customer service! I didn’t even realize that it was closing time and I walked right into the office, but associate Stephen helped me answer my questions anyways! I really appreciated the help I received. Plus, the app is very helpful and easy to use - I definitely recommend here if you need a storage unit.

This is the second unit we’ve rented. The staff is very helpful!

Heather was the best! Very helpful.

Jessica welcoming customer service always makes my day each time I visit. You guys are blessed to have her

Staff was very helpful! Clean facility, Jessica was awesome!

Was in a bind and needed a place, quickly. I showed up and the facility was spotless and Heather was very friendly and more than happy to help assist me. Will definitely recommend to anyone looking for a decent storage unit. Staff is just amazing.

The app is amazing, being able to open the gate and the door to our building is absolutely the best. The staff is very friendly and polite, it's clean and convenient and a decent price. We just got our unit but so far I'm pleased. My only concern is that we have been told they do rate increases...I've had a storage unit in OK at a smaller facility for 4 years and they have never raised my rates.

The employees are the best

Heather was great; great customer service!!!

Great customer service at the front desk

Heather was very nice today she help me out with everything I needed. I got lost and helped me find my unit! Very nice place and very clean!

Heather was very helpful.

This place needs to learn communication. They do not notify you when you have been billed or tell you of any thing to deal with billing until you pull up your bank account or been notified from your bank. The manager HEATHER told me when I had called for my deadline to leave before I got locked out that I had until a certain day and after vacating she called to tell me I had high balance due of several hundred and needed to pay even though none of my belongings are on the property. Didn’t even bother to care or help all she told me was “It doesn’t matter as long as I made note I called I don’t care what you do!” && Thats Your Public Storage Manager!!!!!!

Heather is awesome! Made the process smooth and painless! Thank you for the great experience!

Heather was wonderful She made checking out so much easier

Heather and Lynn were super helpful. such an easy process!

I had questions/concerns on my bill so I went into the office/store #08481 and spoke with Lynn, she helped me with my account. She was so nice and very helpful. I highly recommend this facility.

Had a 2nd payment taken out my account without permission. When contacted corporate was told I would have a 5pm deadline or my unit lock would be cut if not vacated?? Who made up these rules, not how storage facilities work. If I'm paid till a certain day, I'm paid to the end of that day. Not 5 or whenever he decides he wants. Vacating unit ASAP, Beware of these practices....... Avoid Manager TONY, will be contacting corporate to file complaint

We've been using Public Storage for almost 2 years. Everything has been good, except they raised our rates out of the blue. I went in to ask about it, and Lynn (in from PS store #08481) helped me out; she stopped any rate changes for the next 6 months. (Without Lynn's help this would be a 1 or 2 star review).

Had an interaction with jacob and he is great! Thanks for all the help, will def recommend to others.

Rented a 12x50’ spot for a trailer in 2019 for $150/mo by January 2022 they wanted over $300/mo for same spot. Every six months they raise your rent $30-$50 and don’t care about customer retention. Which probably explains their employee turnover. Find somewhere else!

Needed a quick storage for a quick move. Jeff was there with great customer service from beginning to end. Will come again if needed and I also recommend to anyone who needs hassle free service.

Incredibly helpful and would completely recommend! Jeff helped us find the perfect storage at a cheaper price then we thought we’d get!

Great place, Jeff was awesome! really helped me out.

Just recently leased a space from this particular Public Storage location and I cannot say enough good things about the customer service provided by the manager here. The service was friendly, informative and very accommodating to provide exactly what I needed for my business. The overall process to lease the space was quick and easy and I was able to get the space I needed without any hassle. Highly recommend if you are looking to lease storage space.

I recently visited the site on Val Vista and was impressed with the facility. Clean and well ordered. Jeff was friendly and very helpful. It was a pleasure to find such a great place for my future storage needs .

Jeff was extremely understanding of my situation helping my grandmother find a storage space from my home here in Mi. Granny says the property is beautifully clean.

Best and fastest most professional experience Jeffery is awesome and did an amazing job love this place

Jeffery was great! His customer service is unmatched.

Jeffery was awesome with helping us with all of our questions and whatever we needed

Em working with Jeffery on the office remodel, he has been a great help and a pleasure to work with

Jason solved a major logistics problem when our home did not close on time and we were hustling to find secure location to store our things for a few weeks. Mid way through the pack, our movers said we needed more space. I went to your location and Jason was doing a security check (always working) and came out to the car to collect me. He shoved my problem and as I walked out of the office, the trucks pulled in. He is a big asset for you, treat him right…. Jordan Burns

Today I helped a family friend move. This place had wonderful customer service, especially Dottie! She was so patient with us, and helped us get everything done that needed to be done! Would definitely recommend this place, and Dottie again and again!

Jeffrey was fast, efficient and extremely helpful. He answered all of our questions and was pleasant to work with!

I just moved from out of state and was unsure of what size would be good enough to fit all of my stuff and Katlen took her time to help me figure everything out and got me the perfect size unit! Great experience all around / outstanding customer service and will definitely be recommending to friends and family!😀

The people here are nice and work with u.

I have been occupying a space here for 7 months. Recently I had the most amazing assistance from Jason and Dixie. They were so PROFESSIONAL! and helpful. The day before my encounter with them, another employee was so kind to step away from her assigned duty to assist me with transferring. You all make doing business with, so pleasant. Thank you 🤗

We had a few hiccups processing the online reservation but Jason & Dixie (and Lacie day prior) were super helpful in getting it situated and taken care of! Not 5 star only because the rate is on the higher end but customer service was great!

Very friendly and knowledgeable!

We love this location. Jeffrey the sales rep has always been professional and helpful .Location is clean and safe .

What an awesome experience! Thank you , Mrs. Dee, for your support and enthusiasm. You gave such a high level of customer service, I had to leave a review. Your knowledge was extremely refreshing. The site was clean- and atmosphere was extremely welcoming. This is what 5 star service should look like. Thank you!

Jeffrey was very kind and helpful. He took the time to answer all of my questions.

Carla is sooooo delightful. Very informative and helped make our experience amazing. Thank you Carla. Also very clean and well organized location. 👍👍👍👍👍👍

Lacey is amazing and so helpful when I needed to get a storage unit. Awesome to work with

Worked with Jason he was very helpful in all of me needs and changes. He was kind, responsive, thorough, and attentive. Shannon was friendly, fast, and had all the answers. Great Service! Mike was cool as well.

Anthony “Vinnie” at the Val Vista location was a pure joy to interact with. He was professional, courteous and extremely helpful in addressing my needs. I’m grateful for his assistance and his pleasant demeanor. I truly hope he is appreciated by his employers...he’s a gem

Anthony was awesome! He helped my dad last Friday, October 23rd. My dad's truck broke down and helped him get it started and went and got them oil down the street. I've never experienced anyone helping me or my family out like he did! Thank you so much for your gratitude.

Brandy and Shania were great to work with. They made the move from a big unit to a small unit so easy.

Brandy was amazing and helped me seamlessly move all my things from Atlanta

Had an incredible experience setting up an account with Brandy. She made a great experience out of a tough situation a loved one of mine is going through. It is people like her that keep customers coming back.

They are not good to loyal customers

Carla the store manager was very nice and made our experience to rent a storage unit very easy and fun.

Shania was the best public storage person i have been in contact with helped me in everyway possible

Great service at the door. Thanks Lacey

The customer service was incredible! Lacey was very helpful and she made the whole process very easy for me. She answered all of the questions I had and she did it with a smile. They really do treat you like family! I would definitely recommend this business to anyone looking for storage!

The manager here has the best personality. The new genie app makes it super easy to get in and out of gates. Great service and clean safe facility

Super quick and easy to reserve a unit. Shania at the front desk was also extremely helpful with assisting me with getting me into my unit. Thank you so much for your help!!

I have had one, and at sometimes two storage units at Public Storage on Val Vista for several years. Minor problems (replacement light tube, bent key, forgotten door code) were addressed promptly and professionally. Sandie is always ready to help, always remembers my name, and always does whatever I need to make storage simple and easy. I absolutely could not be happier with my choice to use Public Storage.

Never a complaint from me in the two years I rented here. Had an air-conditioned storage unit. Great terms and great move-out process. Sandy (or Sandie) was a phenomenal property manager, always going above and beyond to understand her renters and ensure they receive the best possible options.

Great customer service 👍

Sandie the site manager was great! She has amazing customer service and is always helpful when we have questions. I will recommend this location over others in the future.

Sandie was very helpful and made sure I got exactly what I needed. She followed up and kept her promise to provide excellent customer service. I highly recommend anyone who needs storage to go visit Sandie and she will defiantly take of business for them.

Sandie service was excellent and she made us feel like we were VIP clients. It's amazing how she does that with so many patrons. I would definatly recommend this public storage to all my friends and family.

Sandie at this location is so friendly and knowledgeable but most of all caring. Every time I have been to my unit she is there making sure I get the best service! She is a true gem! She deserves a raise! Worker's like her are difficult to find!

Sandie is the BEST. I felt at home in this Public storage. Best deals, come here for your storage!

This storage facility is absolutely incredible. The staff is endlessly kind and considerate, going above and beyond to make your experience the best it can be. Would not go to any other storage facility after my experience here.

Sandie and Brandy would highly recommend for renting public storage. Great set of women, all the above!

Sandie and Brandy, great customer service

An amazing experience, was well assisted with the help of Sandy and Brandy. They were able to answer all my questions and was very satisfied with my experience! Keep up the good work!

Sandie and Brandi customer service was impeccable I would recommend a friend the

Beautifull customer service from sandy and brandi. Will be keeping my storage here till I move for sure!

Sandie is amazing! She went above and beyond to help us in a pinch. Thank you for making our day.

Very pleased and would recommend to anyone!!! Sandie was a big help!!!

Sandy was a huge help! She walked me through the whole process and made me feel comfortable about renting from Public Storage. She also helped me download a keyless entry app to make my life easier!

Sandie the manager from this location goes above and beyond to work with her customers and makes you feel very welcome.

Sandie was amazing. I recognized her from her previous job where she was also stellar with customer service. What an asset. She got us checked in, as we had a reservation. Kind, outgoing, and efficient. She really made everything go smoothly. Thanks so much for everything!

Excellent manager keep her forever!!!! Sandie is the best!!

Carla is Awesome very professional facility is always clean.Highly recommend this location to anyone that needs a storage facility 😎😎

Carla took the time to show us multiple units, explained everything to us. The facility is ALWAYS clean. Whenever we’re there and Carla is outside she always greets us and makes us feel welcome. I would highly recommend this facility. Thank you Carla! Your awesome!

This facility is the BEST ! Sandie who is the Manager on site is incredible. I recently changed method of payments on line. She called me up and confirmed my change. We had been victims of identity theft in the past. So for me, this was an outstanding security feature, she wanted to be sure that I was happy with my storage unit. She is totally customer focus driven.

1015 S. Val Vista location....Great place to store your belongings, Fabulous Employees giving all the right information and support! Thanks again!!!

Love this place. That’s why Sandi who works here she is so helpful and kind every time! You won’t be disappointed

I dealt with Sandy during my stay. She has been absolutely wonderful. Very personable and always willing to go above and beyond. If I rent a storage again, I will definitely search for Sandy!! Thank you Sandy!! You have been GREAT!!

Sandie is so amazing, friendly, personable and truly cares about her tenants and their needs and concerns. I was in my unit a little over a year and she helped me out so much throughout. I just moved out and she was bummed to see us go but very happy for us as we just bought our first house. Every time I went in or called Sandie went above and beyond to show how much she cares. I am sad I won’t be seeing her anymore.

Sandie was very helpful

Sandie was AWESOME! Great customer service. She took time to show me the storage rooms I was interested in and answered all of my many questions. She was positive, friendly and very helpful. I have worked customer service for 7 years and wish all customer service agents were like Sandie!

Sandie was great and extra helpful!

I visited this place with my father and was helped out by Sandie. She is a excellent worker and is very kind and easy to work with. I would highly recommend working with her. She respects her job and the people she is working with.

Sandie was absolutely amazing!!! Beautiful heart and helped me so much. She is a gem!!! Thankful beyond words

Great location, very clean facility and the staff were amazing. Cinnamon helped us set up the storage unit years ago and was so helpful. Ever since Sandie has provided impeccable customer service. I highly recommend this Public Storage location.

Sandi was a huge help in the rental process. Very knowledgeable and friendly.

The manager, Sandie was very nice and helpful. They even have an app to get into the gate so it eliminates touching surfaces.

Sandie is awesome and very caring!

Moving in was super easy, the staff here are really helpful and will do their absolute best to make sure that the process goes as smooth for you as possible. I did business with the branch manager, Sandie. She is super helpful and will go out of her way to make sure you can move in stress-free. 10/10, Highly recommend.

Sandi was great, so helpful and patient. Great experience so far!

Sandie is awesome! Very friendly & helpful!

Don’t recommend your friends or family here if they’ve ever listed you as an emergency contact on their unit. Instead of being thankful their customers refer, as a new customer you’re not eligible for their promotions. Because my mother is disabled I’m listed as a contact and allowed access to her unit. Since they’ve always been nice I decided to get a unit here as well. I reserved a unit online with all my info no issues. Never got a call or anything saying I wasn’t eligible because my family member who CAN’T physically access her own unit, listed me. After waiting 15 mins for them to open late, I’m told I have to pay the full month full price of the new unit or I can just use hers. Great so now we’re suggesting I commit insurance fraud on my renters insurance.

Sandie she did a perfect service to me. I and you could be proud of her.

Sandie is a very good, amazing and well knowledgeable at what she does. Best customer service we had experienced in getting a storage unit. Her customer service skills is top notch. From the moment my wife and i enter the office till we left, she treated us with respect and provided us with all information that we needed regarding our storage and she is very helpful and courteous to other cuatomers and handled their issue with such finesse.

Very good service

Extremely friendly staff! Sandie was awesome!

Sandie was so helpful and friendly. She knew exactly what we were looking for and got us the perfect spot! She went out of her way to take care of us!

Sandi is the best!!!

My fiancé and I were very happy with our experience today..Sandie assisted us and was extremely helpful and professional. Her friendly nature was quite refreshing. I have only one concern. With my disability I had to sit back in the truck and not walk the area to choose our space or see the property. I was wondering why a golf cart was not available as they typically are at other storage units. Thank you Sandie, Sincerely, Sue and Mark

Sandie was great!

I rent at another location but I come here because Sandie is always nice to me. She’s worth the trip. I always feel welcomed and appreciated. Thank you Sandie for make my bill payment experience a pleasant one always.

The office calls me back ASAP they are Always nice. Thank you Sandy and Katelyn.

Sandy was the best! She took the extra time to explain everything, got us set up with the app to access our storage site easily, walked us to our location and even offered us a cold or hot beverage. We would definitely recommend this location for storage in the Gilbert area!

Sandie was very helpfull, great customer service

Sandie is so amazing! I cannot stress that enough. She helped to create a seamless transition into a new unit. This location is definitely worth coming to.

Sandy is the best Storage Rep we've ever encountered Platinum AAA For Customer service Thanks for all the Help🥰

Best experience I've had with Public Storage. Sandie is quite possibly one of the nicest human beings I have ever met. She asked what my future plans were, and if my storage unit was still meeting my needs. She's literally the first property manager to ever ask me a real question, and even offer me water. She suggested a car storage area, when I mentioned that I have a race car that may need to be tucked away. I really enjoyed working with her. She answered all of my questions, and introduced me to this app, that opens the gate for me. No more having to try and remember the gate code or fumble for the card that has my info on it. 5 stars all day for her customer service skills. I wish I still managed a retail store, just so I could steal her. If you need storage in this area, the location is convenient, pricing follows market trends, and the have indoor and outdoor units, plus some auto storage as well. Biggest thing... They have Sandie.

Sandie was such a wonderful help . She answered all of my questions .

I had a wonderful and such helpful experience with Sandie. She was totally awesome. Very helpful and professional. Be sure to see Sandy if you need a storage place.

Sandie is the best. Any place can lock up your stuff but they don't have a Sandie. She'll get you the best price and make sure you know anything and everything about Public Storage. Awesome place, awesome lady. Customer for life.

Dak and Sandy we were great to work with. Explained my options completely and we're very helpful in my decision. Highly recommended.

Señora Sandie is más buena☆☆☆☆☆

just moved from utah, loved Sandie so so sweet got us into a unit that was perfect for us and our budget UPDATE: I recommend Sandie she is the best, the unit she found for us was perfect. highly recommend this place and Sandie !!

Sandie is the BEST!!! She was so helpful and knowledgeable when I needed a place to store my trailer. It is because of her and the safety of Public Storage that will keep me coming back.

Customer service from Sandy was excellent.

Wow what a wonderful experience. I was welcomed with so much heart and love by Sandie as I walked into the room. She had such strong energy and a wonderful atmosphere. I would highly recommend people to go here

they dont tell you that you HAVE TOO buy one of there cheap little locks for over twenty dollars.its a cylinder lock that you really cant use on anything else but there door.they buy them in china for one dollar.and trick people into thinking its only a dollar for the first month.its not!

Sandie Sandie SANDIE!!!! You are amazing, so easy to talk to and immediately feel comfortable. She explains everything so easy and well. Her multitasking and customer service skills come so naturally with her. She is a delight and definitely deserves more than what she is getting!!!! Thank you Sandie for everything you do, for everyone just in case you didn't know. 💕😊

Met Sandie nice location

Sandie is a customer service master and it shows

Friendly staff, excellent service, well maintained.

Prior to our move to Arizona, Sandy helped me secure a storage reservation. She has been so helpful while we moved,communicating with us and her wonderful customer service. We are thrilled with her service and dedication to her customers. Thank you Sandy!!

Sandie is awesome

Great service very highly recommended Sandy very helpful

The staff is always so nice and professional. Special thanks to Chelsea for helping us today - made signing up for a rental a breeze!

Sandi’s was extremely helpful and thorough with setting me up with the correct storage space for my needs. She is an asset to Public Storage.

Sandies the best super helpful

just rented and space sat. sandie got us the space that we wanted also saved us alot on the montly fees. highly recommended SANDIE and public storage for your storage solution.

Sandie is the best! She made getting a unit so easy and simple and clearly explained everything. She was friendly and so personable. She made the stress of setting all this up really enjoyable. Now that I’m a customer, I’ll probably be stopping in the office regularly just to say hi. Clean facilities, well maintained and lit and completely secure. 10/10 would recommend working with Sandie and this facility!

Needed packing tape, stopped in, met Sandie. Very helpful. I'll be back!

Fabulous service! Genuine and thoughtful! Thank-you so much Sandie! See you again.

I love this place. Sandie is awesome she runs the place really well!

Sandie was wonderful! So thorough in the orientation process. If possible I would give 10 stars!

Sandie is absolutely great! Super nice!

Sandie is the best always helps me out and answer questions!

Sandie at the Val Vista location was very helpful and makes sure our questions are always answered. She always is friendly and has a positive attitude. Great customer service at this location!

Sandie was phenomenal! Super helpful with everything! Couldn't all for a better experience!

Katlenn and Sandie was amazingly helpful today with my storage needs. They had great recommendations and didn’t rest until I was satisfied and all my questions were answered. Great customer relations and awesome attitudes. I definitely recommend this location if your in need of storage.

Great service. Sandie was very helpful!

Stopped in for directions to the right location and Sandie was kind enough help. Thank you Sandie!

Sandie is a wonderful manager! Highly recommend!

Unfortunately, my experience with Public Storage just suffered a huge NEGATIVE impact. This site is great as it's clean and very good service. However, when I signed up my rental the understanding was that the price was locked. I got the one where first month was $1, and I rented a 10×20... so still a higher rent in the $200's. I even added another rental later and was denied the special rate at the time because I have received the first discount. I could not find anything in their internet page that stated only one special rate per customer for a lifetime. Still I let that pass. But I just received a little note stating my rent will go up $40.80 a month! Not happy and I feel I was lied to when told my price was locked. UPDATE: My review will not change as I was told they would look into it, promise to call me back and, guess what.... exactly that NOTHING. The only promise they met was that my rent went up!

Quality service and very personal service! I would recommend to all my friends and family. Thank you Sandie

I have to say.... the customer service from Sandie was above and beyond all expectations!! Also Chelsea, who was there to work the shift— she was wonderful. These two are incredibly helpful, sweet, knowledgeable, and totally professional. Sandie tried to help me with all personal needs and took time to discuss how to determine the right size unit (I moved up to a larger size and she was right there to meet my needs and discuss options). And Chelsea handled the paperwork and insurance and business. Both helped me purchase extra items I needed— things I hadn’t thought about, like mattress covers and boxes to protect my tv. Everything was clean, easy, problem-free. And this location has on-site security! Outstanding customer service... Sandie and Chelsea deserve recognition. Very pleased! 😊

Sandie was great!!!

Sandie at the front desk gave me excellent customer service and was not expecting that at a storage unit company. We need more people like her

Sandy is a great customer service representative and always great to work with!!! I appreciate her very much!!

Sandie is simply amazing. I am grateful for such a customer concerned person!

Sandy is the most amazing manager ever!! So helpful and nice she made my whole day.

Nice PM....great security guards

Rented a small unit, and it's perfect. Sandy went over and above to help me, and Joseph was a big help! I would recommend this storage place to everyone!

I strongly recommend Public Storage!!! I especially want to thank Sandie!!! Pricing was amazing and have never seen better service. We didn’t expect to get a storage facility and completely stressed out, Sandie got us in a unit same day with amazing service!!! Thank you Sandie!!!

Sandy was excellent customer service and very informative

Sandie was great with helping us get started and selecting a storage unit. Would definitely come back again!

Sandie is very nice and helpful im a returning costumer and cant b more happy at this location.

Sandie was the best she help us with finding a unit and went above and beyond! Sandie is the Best!

Great facility and great service. Sandie was fantastic!

Sandy was absolutely wonderful to me and my son assisting us.

Sandie was amazing! She helped me every step of the way, made sure it was easy, and she's an incredibly sweet person. She made the experience the best it could be.

Sandie is fabulous to work with! Very easy experience to get everything set up.

Sandie was very helpful! Great customer service!!!

Sandie and Craig are so helpful and pleasant to deal with.

Sandie and Craig are awesome. Very professional with wonderful personalities. I highly recommend this location.

Sandie was amazing and helpful! Highly recommended!!

Sandie es la mejor persona , y muy atenta , dio muy buena información . Es muy amable y maravillosa persona

This was the easiest rental that I've ever done, I have rented in several states and this place is easy and fast..!! sandi was so helpful in making sure I had the right unit so that I could have my container delivered and unload it without any issues or blocking any other unit. Thank you Sandi for your help in making this part of our move actually enjoyable..!!

Sandie lied to me. She used all her sales tactics to get me to start my reservation 2 weeks before I wanted to. She had me drive all the way over to the location to do paperwork so that it would be less of a hassle on the day I move in. She did not say that I would have to start paying that day (my reservation was to begin in 2 weeks). She said it would help me to secure a more convenient unit. So after driving all the way there, I found out that she wanted me to start paying 2 weeks sooner than I had planned. I told her I didn't want to and that she should have included that fact on our phone conversation. She acted like I was the dumb one, and should've known that I would have to pay that same day. Then she told me she can't actually reserve a unit because there might not be one available when my reservation begins. What is the point of having a reservation if you can't actually promise that it will be available? Hotels, rental cars, restaurants are all able to.

I have been here for over a year, and had to stop by to grab some things. The manager Sandie happened to be near the entrance of my building and immediately introduced herself and offered help. She is amazing. We ended up talking about 20 mins and I totally forgot I was in a rush at that point. She is totally down to earth and turns out we came from the same areas...these are the things missing from most “customer service” positions...she made me feel completely at home and makes me glad I’m a customer here. Five stars Incase you didn’t get the drift!

Sandie is Such a Breath of Fresh Air, Extremely Professional and a Credit to The Public Storage Company. Thank You!

Sandie was very helpful, and the unit was beautiful for the price!

Had awesome experience Sandie is the best!!! Prices are affordable.

Sandie is awesome!! Great customer service. Thanks so much.

Stop looking else where to store your stuff, and call Sandie now. Sandie is the wonderful manager at this location! Not only do they have climate controlled units but she is just wonderful to work with, which helps while you're having to move; which can be stressful. She has been such a huge help from day 1. I originally went to the Public Storage at 1775 E Main Mesa, AZ and Holly helped me out. She was friendly and tenacious. Unfortunately, that location didn't have any vacancies for the unit size I needed but that didn't stop Holly. She hunted down a vacant unit and it was at this location in Gilbert. Once I arrived Sandie greeted me so warmly and made me feel at home. My husband and I moved to Phoenix, and we needed to store our belongings for a brief period of time. Through the whole process Sandie has been so helpful, and she was there the day we moved our stuff into the unit. She's very welcoming and very knowledgeable. Highly recommend this location or Holly's location.

We had a our son move back home for a few months and needed storage for 4 months. Sandie listened to what we needed (and my wife’s “must haves”) and got us a unit that fit our needs exactly.

Very friendly and helpful and informative. She represents the company well.

Nice maintained storage facility. We have had no problems here with great service

Sandie was so wonderful! Professional and knowledgeable about every detail I needed to know. From the moment I walked into the door she was smiling and happy to help. I’m happy I chose public storage, thanks to Sandie!

Sandie was awesome! Professional, friendly and very helpful. This is the ONLY place I would you use

I am extremely happy! Sandie was very professional, kind , and courteous! I never received such a high standard of customer service at any business in Arizona until today. Sandie represents Public Storage in the highest regard. I will recommend this facility to others!

Great experience! Everyone was very helpful! Certainly coming back! Sandie was amazing!!

Great service Sandie is the best and very helpful

Well I have to say this is the best public storage!! Sandie was Extremely helpful and Friendly 👍👍👍

Love Sandie she is so helpful and has great customer service!! Thank you Sandie

Sandie was fantastic! Super friendly, wasn’t pushy about additional options, provided us with amazing service. I will definitely return to this location in the future

Sandie is so helpful! She takes took to understand my needs and provide me with no pressure guidance. She is a rockstar!

Great service clean and lovely front desk lady always helpful and prompt when providing service best storage place in Arizona

Sandie was great A+

The new manager Sandy is fantastic! Very helpful and knowledgeable. Great customer service always willing to help.

Sandy in the most awesome sales person! She helped me so much! I am so thankful that I went to Public Storage for my storage needs again! I recommend them to anyone!

Sandie stayed open for us while we drove down from flagstaff. Amazing customer service and will return!

Manager Sandie was great help and kind

Sandis is AMAZING location was clean and she made the move in so easy

Came in today to make a payment from my storage in California I met Sandie the manager huge help made everything smooth and easy

Sandy was great!!! This is my second time renting from this location and my expectations have been exceeded both times

Sandie is incredibly attentive and goes above and beyond to make sure you’re taken care of!

Sandie was great and so helpful! Very clean! Would recommend this place to any and everyone!

Sandie was great help! They set us up with exactly what we needed. Definitely would recommend public storage.

Awesome service. Thanks Sandie

Amazing customer service love Sandie ! She was so helpful

Sandie was amazing. She made the experience of renting a storage unit easy and was able to answer any question I had. Thank you!

Sandie was absolutely amazing and helpful! I would highly recommend this location and will return for any storage needs!

Love Sandie!!! Couldn’t ask for a more helpful manager!

Like the new manager it is always clean . There always friendly. Sandie is very thoughtful

Too expensive ..

Thankfully the ac is fixed and a new manager on duty! Keep up the fast fixes and keeping it going thanks for all you do and keep doing! “Brian”

Very clean place and awesome customer service

Kelsey did an awesome job helping me out today making sure that I got the correct size unit and she made it super easy for me to move in.

Kelsey was amazing she will help you out even recognized me as her regular costume back when she was a crew member

Kelsey was an amazing help! This is a great place. My third time using this location.

I was thoroughly impressed with Sandi at the Gilbert Val Vista location. She has excellent customer service and was very accommodating to my needs. This is my second public storage I have used and she exceeded my expectations!

Great service

Great customer service experience with manager Sandie! Very friendly and professional.

Sandie was extremely helpful and polite, the place was clean and very taken care of. People like sandie is why I’ll be returning!

Sadie has been the most help. She is new to the property but seemed to have everything she needed to do the job correctly.

Tricia, was absolutely fantastic, nice, kind and extremely helpful!! Thanks!!

Thank you, Tricia for getting me all set for storage. Moving is a stressful time and trying to figure a safe reliable place to store my life is difficult. Thanks for making it a breeze! Amazing customer service!

Tricia was AMAZING!! So friendly, informative, knew everything by heart and didn’t leave any details out. She made everything so easy and the price is decent. Cheaper than anywhere else I found. But really what sold me was Tricia, she was great and anyone else that is looking to rent a unit there needs to see her!

Very easy to sign up and fast! Property was very clean

Ben was very nice and a pro

Tricia, was very welcoming. Greeted my husband and I with the brightest smile. She is awesome.

Excellent service! Tricia was very nice and explained everything about the unit!! I would recommend her for all your storage needs!!

Tricia was very helpful and extremely knowledgeable. They had a unit I was looking for available and she called me immediately, showed it to me and I moved in that day. Cannot beat the service, location or price.

I love Tricia! She was so very helpful and kind and I really hope she gets her own store because she deserves it

I had to go into the office to make a payment and had a few questions. I was met with friendly smile and someone who truly seemed like she was happy to assist. Thank's again Tricia for your help, you went over and above in answering all my questions. It's tough enough to find good customer service these days, you truly define what great customer service is meant to be, we really need more like you out there !

Tricia was awesome! She made the rental process smooth and easy!

Came in about 2 weeks ago with what I thought was the best option but Ben completely went out of his way to make sure I got the most bang for my buck. Not only was I able to get the storage unit I needed but I also received the best deal possible. Even though my unit was not at his location he took it upon himself to reach out to another area and confirm before sending me on my way. His dedication made me feel even more comfortable renting with public storage and I will most definitely be referring friends and family. Customer service at its finest!

Friendly staff and the facility is well maintained. Highly recommend the indoor unit, they are temperature controlled and being inside adds even more security!

Super friendly staff, easy rental process, the manager helped me figure out what space I needed for all of my stuff and some. I already know I am going to enjoy storing with Public Storage! Thank you guys

There ok, there expensive and small units. But they have better hrs and I wish you could set your own code

I felt very welcomed and Ben was super helpful :)

Ben was extremely polite and helpful. Great customer service, professional and courteous!! Thanks again Ben!!

Very friendly staff

Thanks!

Orlando was awesome and explained the move out process so I didn't waist money on next months rent!

Mike, Orlando, and Haylee have all been been great! I will definitely return if I need storage again.

Orlando made the our move out very easy. We will definitely return

It's not the cleanest spot it has blind spots were people can hide so be careful

Christine and Joseph we're absolutely amazing. I have rented at public storage before but a different location and it was not as amazing as this location. We got a unit for my sister in law and if I ever need a storage unit in the future I will definitely use this location. Great service and very friendly staff!

Making moving easier...fantasticly clean location

Like many other reviewers on here, I also think Haylee is amazingly thoughtful, helpful, sweet, and made renting a temperature-controlled unit super easy! :) Thank you!!

This location is incredibly clean! I came in and talked to Haylee about renting a unit and she was able to answer all my questions and gave me a little tour. Will definitely be coming back.

Best storage experience and customer service I have had in all of many years of moving and storage renting. Haylee has been the most polite, helpful and has gone out her way to help me with all of my storage needs. I definitely will recommend anyone needing long or short term storage, to go see to her!

Cleanest facility in the valley. Haylee was an incredible pleasure to work with!

Excellent service and very nice property

This Public Storage location is just amazing! It is so clean and organized and not to mention the most amazing staff members!! There is a girl named Haylee that works there and she is the sweetest ever! She made everything so smooth and so easy!! Very impressed.(:

Great experience. Easy to find the right size for me and it is working out great for me!

Never needed a storage before, Donna was extremely helpful and got me the exact size unit I needed! Thank you for the awesome customer service!

Fast, easy and friendly.

Overpriced

Donna and Mike were amazing. Great Customer Service. Recommend to anyone!!!

The grounds and building are clean & orderly. However, whatever happens in your locker, stays in your locker.

Donna is outstanding. We are a repeat customer. We've been to other storage facilities and favor the cleanliness of this facility and the helpfulness of the staff. Highly recommend!

Amazing service, prices, and staff. Donna help us find a great unit and even found us a discount. I’ll would absolutely recommend coming here.

Donna is the best!

Great place to work!!!

My son needed a storage unit so we went to this location. I have a unit there and my plan was to vacate it and go somewhere cheaper. Upon arrival, we were greeted by a delightful lady named Donna, because of her thoughtfulness and unmatched customer service not only did I stay but my son also rented a large unit. Despite Donna being obviously very busy, she ensured all my questions were answered 100 pct and ensured the entire transaction was handled professionally and with courtesy. Donna, public storage is extremely lucky to have you as an employee, thanks again for all your time and understanding!!!

Donna the manager is very accommodating and friendly.

Donna was great! Great place to store!

i have a covered rv spot here. its been here 2 years. they've raised the rent 4 times already. it went from100 to 120 to 140 to 160 now its 190. every time i take the rv on vacation they call over and over asking if they can rent out my spot. i wonder what it will cost me monthly if i stay a few more years. will they start charging me 400 a month? i won't find out because 190 for a parking spot is ridiculous. especially considering the gate has been broken for over 2 months now so its sitting wide open and they've made no effort to fix it. find somewhere else if you plan to store an rv or boat long term

I set up an appointment for a storage unit. Gloria was SO helpful with unit & everything paperwork related. Also, Donna was so amazing with my son. Great place! I’d recommend to anyone :)

Very nice and clean

For one of the largest real estate holders in the nation, they don't take care of the real estate. There are excessive amounts of weeds in the vehicle storage lot. The outdoor lighting is not very bright and could pose as a safety concern for the call center employees. The call center is dated and needs a serious remodel. The HVAC systems are so loud and create issues for employees as it tends to drown out callers. The decibles were loud enough where the employees could qualify for ear plugs. Which is funny being a call center. The management team is on a rotation schedule which does not benefit the employees. They state they have cross management but when asking about certain stats, you are told to go to your manager. There were occasions where no manager was scheduled. For a customer to give a compliment, the customer had to be transferred to customer service, then transferred to the escalations team. Public Storage has extremely low Net Promoter Scores and doesn't seem to care to raise them. Would not recommend Public Storage for storage needs as other companies do the same thing but have better benefits to their customers. I do not recommend Public Storage for employment for other companies have better benefits and working conditions.

Donna is extremely helpful and so sweet. This location is clean. Staff is friendly and helpful. Also close to everything easy in and out!

We had a great experience while our short stay, the representative that assisted us on our last day on Saturday 12/9/17 at 1:18pm was absolutely amazing; Donna. Donna is absolutely professional and her kindness goes above and beyond. She is without a doubt an asset to this company. THANK YOU DONNA!!!!

I set up an appointment with the main center for this location. We were greeted by Donna - she was very pleasant and courteous. Listened to what we needed, showed us the empty unit and explained everything inside detail. Highly recommend this location.

Donna was more then kind and helpful with my situation. Her help was so appreciated.

So I came without a reservation but Christine and Cinnamon helped me to looks at the 10X10 not quite my size but they helped me find the right size. 7.5X10!! Thanks to them for their help!!!!

Great service!!! Spicy Cinnamon is the best!

Great service amazing people! Cinnamon and Ariah are super sweet!

Christina was awesome ! Very helpful :)

Cinnamon was awesome! Answered every question I had. And to top it off she's a Packer fan. Can't beat that!

Cinnamon assisted me with my boat having the right spot and there was only one and she saved it for me. Thank you for your help. Someone needs to give her a raise. She was efficient and professional.

Cinnamon made my life easier and was truly helpful

Cinnamon Bradley at public storage...all I can is "excellent customer service" refreshing!!! Thanks...

I was very pleased with my customer service with Christine ... she was professional patient and very informative .. she made it very pleasing to rent our storage u it

Great experience today. Christine & Cinnamon were so helpful. It is stressful enough moving an entire house and these ladies definitely helped alleviate some of that stress. They went over and beyond with their customer service and I highly recommend this facility.

Cinnamon, Manager She did a wonderful job! Way above the call of duty ! We are moving our other units from uncle bobs to public storage because of her. 😊

Cinnamon is amazing she helped me out so much when I was moving from B.C. to arizona! I will be using you guys every summer thanks to cinnamon and the great customer service.

I was in need of storage quickly, I was extremely pleased with the efficiency and quickness Cinnamon was able to secure a storage spot for my vehicle, facility itself was well Ran and extremely clean and secure. Thank you for the service.

Cinnamon was very helpful to us

Great place nice and clean. Great customer service I will definitely be recommending this place to my family and friends

I came in to handle some business & it was beyond busy. Cinnamon was so professional & helpful. She did that all under pressure. The inside of the facility was extremely busy , she went to buy a flashlight for a customer's unit who had no lights so he could see his belongings. He told her she was so kind. The phones were ringing off the hook & she was training a new lady. She wears all hats , & all the while she kept a smile on her lovely face. Thank you so very much Cinnomon , you made my day.

Christine was so AMAZING! I had a horrible experience with previous storage facility and Christine made the transition great.

Cinnamon was amazing!! I had another company that was horrible. She gave me TEN STAR SERVICE!!! I'm so excited to be working with such a friendly professional . She makes me feel like a valued customer.

Cinnamon was very helpful and kind I will recommend this place to all of my friends and family

Rebecca was the best in very helpful

We had a fantastic experience because of the customer service we received from the site manager, Cinnamon. She is genuine and exceptional to work with and truly listens to your needs. She is positive and upbeat and you can tell she really cares. This level of customer service stands out because it is extremely rare. Thanks so much for helping with our storage needs!

Nancy was great. Very helpful. walked me thru all the steps & codes & locks & gates. Great service!

One word... "Cinnamon" ! Cinnamon is the best, she is friendly, helpful and energetic. Her attitude is amazing and she goes above and beyond to be patient and thorough and all the while making you feel like there are no other clients as important as you are. We highly recommend using the Public Storage on Val Vista in Gilbert for all your storage needs.

Cinnamon was amazing an made it very easy to get into a storage she has a wonderful smile. cinnamon did a lot of leg work to make sure we got the storage we need at the price we needed it at. Was a very satisfying visit would recommend her to anybody :)

Cinnamon is a gracious and beautiful person. She is incredibly efficient and effective. Cinnamon was also very helpful with a great sense of humor. She made the rental process enjoyable and painless . I am very glad Brandi sent me to this store to rent. Very good overall experience. In short, cinnamon was Mega awesome!

Cinnamon is the property manager and she was extremely helpful in getting my unit and updating my information in their system.

Cinnamon is great! I came in today was in a rush didn't remember my gate code and she was just great engergy & helped me out !

A very easy experience and great customer service at this location. The unit was very clean and air-conditioned 😊

Management is very helpful and knowledgeable!

I went in to purchase boxes and Cody did an AWESOME job helping me out, I had to exchange some but he helped me out again! Great job Cody and thank you for outstanding customer service!!

Came in to buy moving supplies. Can't speak for all locations, but Cody was very helpful and got us everything we needed. We'll definitely come back for more later if we need more.

Worst storage company that exists, if you want your possessions protected. The tenant of the unit behind mine, knocked a section of the wall separating our two units. Crushed a section of the wall causing it to collapse into my unit and destroy family heirloom antiques. I had purchased the highest limit P.S. insurance policy they sold. I tried to file a claim and the rep said it is not covered. That that type of damage is not in the included causes or the not included causes,... therefore my claim was denied. Then you would think the liability would fall on Public Storage. But of course they manage to screw you, by their contract stating on their contract that I am personally responsible for any loss or damage to my goods. I personally assume all risk of loss and Owner is not responsible no matter how the loss or damage occurred. Is this where you want to store your important possessions? I sure hope not.... Renters beware. The insurance they sell has a loophole, and they use it. Worst company I've ever rented from. CAUTION. All public storage facilities will use this same excuse method. This warning applies to all locations Corporate Headquarters doesn't care, and all your seriously read Wikipedia in regards to this corporation. Let's not forget about the mandatory insurance of at least 15 dollars a month? What exactly does that pay for, not claims, maybe the regional mgr's, Bentley payment? My reviews will very soon show up on all 2 thousand plus locations, and we have already concluded Canada. Beware friends! Aloha! Remember in todays times people are smart and with yelp, social media, twitter, instagram, insurance companies who put thousand in your units while there home while their home is repaired from smoke, water, fire, etc. Keep deleting. You can't delete yelp. See more

Cody helped me find the perfect sized unit to hold the items I needed to store. He was very knowledgeable - - ansswering all my questions. I thank him for helping me get the needed moving supplies too.

Amazing Service. Cody rocked it!! Been a long customer and will be.

Great service!

Great customer service I highly recommend public storage �

My niece had placed items in this location and could not be here as the unit contents were loaded on a moving van. The employee Cody was very helpful to me with orienting me to unit locations and procedures and was most helpful when I had needs. I was impressed with the facility cleanliness and accessibility to get items in and out of the units. There was ample room for the moving van to be on the property and close enough to the units which were interior ones. One unit had a non-working light fixture that was to be repaired soon. Gate codes were easy to use yet secure.

People very friendly and clean place.

Made a reservation online and got there right when they opened but apparently they open before 9:30 so there were three people ahead of us. Only one gentleman working at the time (on a Saturday) and helped the first two people fast enough. Third customer waiting was a totally different story. I have never witnessed a slower conversation in my life. It was like a snail having a conversation with a sloth. 15 minutes later they decided to go look at two different storage units and tell us we need to wait outside. 15 minutes later they're still not back and we decide to cancel our reservation and go to CubeSmart. Incredibly frustrating experience and terrible customer service. Lost our business.

Noice

My reservation was not honored and I wasted an hour awaiting an answer as to why.

Shannon is great and always professional. She goes out of her way to assist customers.

Very nice people who help you make the best move.

Kayla is wonderful, and I needed the space in a hurry. She took great care of me.

It was fast, and customer service was excellent. Rep. Alex assisted me, and answer all my questions in a timely manner. Also made sure that i got my gate code correctly inputed also wasn't a hassle for me at all. Definitely recommend this area.

Friendly staff and great location.

I work with a great bunch of people they're great at understanding when your not well benefits are great I have a job and I'm grateful for it

Shannon was great. Gave us the low down on everything we needed to know. The storage unit was huge and cannot complain about the $1 first month move in fee.

Great service, friendly, clean.

Fantastic experience!

Awesome people😀after flying to AZ from Seattle to pick up our stuff from storage, we realized we forgot the keys to storage unit. Shannon was awesome in helping with our problem by calling manager and the manager was incredible, offering to change the lock for only the cost of the lock saving us the the cost of a locksmith. Thanks so much! 💕

Shannon is one of the best customer service agent I have ever met

The lady who assisted me was very kind, informative and direct in assisting me with getting a storage unit set up for my immediate move. Process was quick and i actually wish i could write a better review to express my gratitude. Will be at this storage unit for a while. :) highly recommend!

Shannon was awesome! I misfigured the size I needed and she was wonderful helping find a storage unit to fit my needs!😊

Shannon did a great job helping us find the shed we needed

Great customer service and awesome support staff. Always have a great experience here and no issues. Nice to know they take pride in their work and it shows. Excellent rating.

Great customer service. Shannon is awesome!

Ashleigh was professional and fast. Perfect service very satisfied with my rental.

Shannon was awesome, and the facility was neat and tidy.

They are very caring and helpful at this location. When I went in on Sunday to get a facility, the agent was a life saver. I would recommend this location