Public Storage Self-Storage Units at 1224 Old Monrovia Road, Huntsville, AL

Great customer service, very polite and helpful

I would strongly caution anyone considering storing their belongings here—my experience was a complete nightmare. As someone who travels frequently for work, I relied on this storage facility to keep my belongings safe while I was away. Ninety days later, I came back to grab a few items and was horrified by what I found. My unit had been completely infested with large rats—they had torn through nearly everything, and the space was absolutely covered in huge piles of rat droppings. Many of my personal belongings were completely destroyed, and what I could salvage had to be carefully cleaned and disinfected. After removing what little was left, I received a call from the facility asking about my now-empty unit. I explained the situation, and only then did they casually mention that insurance could have been filed for the damage. That information would have been helpful before I had to sort through contaminated, shredded items on my own. To make matters worse, communication with this place is nearly impossible. They never answer the phone. If you have a problem, your only real option is to physically drive to the location and hope someone is there to help. This is especially frustrating if you're out of town or have a busy schedule. They told me pest control would be called to prevent this from happening to other units—which is good, but it’s too little, too late for me. It's clear that proper maintenance and pest control measures weren't in place before the damage occurred. Bottom line: If you value your belongings and peace of mind, look elsewhere. The risk just isn’t worth it.

Sheritta was very helpful, courteous and professional. She explained each step and ensured I had the best space for my needs. Wonderful, easy experience.

I would like to express my gratitude to Ms. Sheritta for her special attention to my needs in making sure I received the accurate information and services that I required to complete my storage requirements.

Great place and Great people. 💯

Excellent

Great customer service and friendly.

Seem like prices were going up every three months started paying 70 ended today price a month was 240

Sheritta Nice Person

Rats

Sheritta was the best she made my rental very easy.

Sheritts is so awesome, great customer service , very understanding and professional. She deserves a good medal. She helped me out a lot and was so patient with me . She rocks!!!!

I would like to share my sincere gratitude for the wonderful customer service I received from Sheritta Teamer. She was friendly, patient, and made the entire process smooth and stress-free. Thank you so much!!!!

This was terrible. The website wouldn't process my payment when I tried to sign up. When I called and paid and set up over the phone I set the move in date for 3/22 .. The entire day I never received an access code... When I downloaded the app I verified the move in date and tried to get in using the app with no success. Now it's the next day, there is no one available on site or over the phone, the app is useless, cause now it says I have an overdue payment when I just signed up two days ago. Under payments it says I didn't have a payment due until the first. Payment history shows my complete payment made and I'm so confused and angry that my time is being wasted. Unless they plan on compensation for this terrible experience I recommend you DO NOT USE "PUBLIC STORAGE" for your storage needs. It's after 11am the next day and still no access code.

Sheritta is always friendly and hopeful when I call…

I’d like to share my sincere gratitude for the wonderful customer service I received from Sheritta Teamer. She was friendly, patient, and made the entire process smooth and stress-free. I also want to mention how clean and well-maintained the facility is — it’s clear that they care about both their customers and their space. Thank you for a great experience!

Wonderful experience and friendly staff

Sherita is the best property manager I have ever had the pleasure of working with, she always has a friendly demeanor and is willing to go help with any questions or issues I've had . Won't take my belongings anywhere else for storage even if it was closer .

Sherita has been a big help. She is very patient and knowledgeable. Thank you

They did a great job helping me with my fees dawn was the best , great place to rent from

they store stuff! good service and nice facility

Jesse was a great help and very knowledgeable!

Sherita was a great property manager. Appreciate everything yall have done.

With Rita's can do and sunny attitude she went above and beyond to help resolve my issue.

Sheritta is one a very great property manager. She helped us with everything we needed plus more. I’m very excited with my services. I highly recommend using them!!!!!!

Super quick to rent a unit, was in and out in less than 15 Minutes!! Thanks Jesse for the awesome customer service!!

Sheritta was wonderful at helping me with my storage needs and answered all my questions. Thanks a lot for great customer service.

Sherita was amazing she definitely took care of me with excellent customer service

Perfect experience with self storage. Easy access during normal business hours. The facility was always clean and well lit at night. Highly recommend this facility to anyone needing temporary storage.

Sheritta is the best! Great customer service and very informative.

Mitchell was so sweet and helpful!

Sherita was extremely helpful today with my transfer unit to another state.. she was extremely professional and prompt with all aspects of her job. I will continue doing business with my company with PS going forward thanks to her professionalism. Jac Ohair

Hands down the best customer service!

Excellent service ! ! ! ✨✨✨✨

Amazing customer service! Very knowledgeable about the installation and services provided! Will definitely recommend this to anyone!

I wouldn’t use this facility. They have a rat infestation. I literally moved here on Saturday and went to get something on the following Tuesday and rats had left their dropping and tore through bags I had stored there. There was a lady I saw cleaning her storage out and she said the rats had ruined all of her things; she couldn’t salvage anything. So if you do rent here make sure you get the insurance. I haven’t been here a week and already having to move what I can save to a new facility. Rent at your own risk.

Sheritta was amazing

Sheritta is the best!!! Very professional and understanding. We need people like her in the world.

Went to my unit today and was greeted by rat poop and cat poop covering all of my belongings. Also found a dead rat in my unit, so all of my belonging smell like death.

Sheritta was very helpful

Very Very Nice and helpful young lady at the counter

Sheritta is overall great from customer service to her great personality. She always takes care of me and answers my questions.

I called to inquire on the storage because I might be moving to Huntsville soon and Mrs. Sheritta was soooo nice and informative and very sweet ,very refreshing voice and sooo happy. Thanks again!!

Great and friendly staff with awesome customer service. Willing to assist in anyway they can. Prices are affordable compared to other storage facilities in the area.

The ladies that work at the front desk was amazing they were so nice and full of life. They made me feel so welcomed I would definitely recommend this place for anyone who need a storage unit.

The two young ladies that wait on me was great

Awesome customer service and pleasant... surpassed my expectations!

David was such a big help, very informative. Great customer service. Thank youu

sheritta at public storage unit is literally amazing. top tier customer service, A1 representation, and she is super willing to work with you through it. amazing conversationalist, ask for her each time. 100% satisfaction

Sheritta was the BEST, be sure to book with herrr!!! She made the process so smooth to move out and I will be booking with Public Storage again in the future!

Christina was very sweet and helpful in helping me out.

"I had an absolutely wonderful experience renting from this public storage facility. Cristina provided exceptional customer service; her professionalism and attentiveness truly define excellence." Way to go Public Storage 👏 . Sheritta was great as well

Enjoyed Ms.Sheritta’s time and she was very helpful and was glad to pick a storage unit with you guys.

Sheritta was wonderful. I would give her 10 stars if I could

Came here to pay a bill no one here in the middle of the day..what a farce.no customer service here.

Not only was the entire premises so clean and neatly kept but they had a public restroom which I'm always eerie of anyways yet this one was so clean and nice you could smell the cleaner and everything was so white and fresh kept. The ladies working there were so sweet and very friendly as well 10/10 reccomend using them!

Public storage on Old Monrovia Rd Huntsville AL is such a joy to do business with. Shar Rita (shay shay) and Christina are absolutely dolls, so friendly and sweet. And that place is wonderfully clean. I loved the fact that it has an outside bathroom and it's super clean they clean the bathroom very often 3-6 a day , it was amazing to work with these ladies.

Had to get a storage unit for a quick move in, Christina was really helpful and extremely friendly. Made a stressful situation much easier for me, thanks Christina!

Christina was awesome! The place is great, and their customer service is wonderful!

Christina was excellent in assisting me with my needs. Highly recommend this place

Run well! We like this one.

Great service Mrs Christina was the best!

Christina was so nice at Public storage. She took me and showed me where my building was located how to enter into the gate worked on the app.. Very nice lady.

Awesome Customer Service, thanks for making the moving in and moving out process a breeze. Special thanks to Sherita and West at the old Monrovia location.

Great people!

Sherita the manager is so professional and helpful. Great place because of her expertise!!!

Sherida and Wes are great in assisting customers in experiencing a great unit rental experience.

Awesome Christina, was very professional and helpful!!!

Items stolen. We had some monitors, a few other things, and a fridge stolen. No one had a key but me and my husband.. yet the locks were intact somehow.. funny. Insurance wouldn’t pay because “no forced entry” happened. I would save yourself some time and money and go elsewhere.

Nice Place & Friendly Staff!

Poor security. Items were stolen, and this facility only has 4 cameras that don't really monitor much of the property. I would avoid this and just pay the higher fee in a better location.

I just wanted to leave a review to brag on Sheritta at Public Storage! She was very pleasant and friendly on the phone and then when I met her in person she was so nice. She went above and beyond to help me!!!! You just don’t find many people that are so genuine and willing to help! She was definitely a huge blessing in my day!!!!

Sheritta was very helpful this morning helping me get in my storage

Sheritta is a great Property manager. Thank you for all you do!

Christina is the woman!!! She toured the grounds, showed me my unit, very professional and funny. She needs a raise.

So far I’ve been renting an unit for a few months and all staff members have been excellent & understanding of my needs and have been very helpful. Great job!

My wife and I want to thank Sheritta for all of her help in assisting us over the last 2 years. She is always sweet and kind and goes the extra mile in helping us.

Sherita the Office Rep was always awesome. Whether in person or on the phone she had a smile and a passion to assist. The storage unit was nice, clean and secure. I will recommend and return when needed. Thanks for everything 💞

Christina was amazing at offering help and made the renting experience amazing!

Christina was very nice and helpful!

Everything went well. Thanks to Christina. We have a new place to store our belongings.

Property manager Dooney was very knowledgeable show me my storage unit helped me decide if I wanted to keep the one I got or get a bigger one let me know everything about the property and was very friendly I would definitely come back to the property and use the storage facility again I plan to be here for at least a year so far.

Friendly people who run this location

Sheritta was amazing !! Great help and very informative your guys gotta good one !

Professional and friendly staff! They deserve a raise!

Christina was a big help to us when moving in She stayed late just to help us find the unit and download the app I highly recommend Public Storage

Christina & sheritta did an excellent job with communicating and making me feel great to store my belongings. Overall best storage facility.

Christina was amazing and very helpful with us today!! Highly recommend

Good place to store your stuff and Competitive

Polite and pressional staff! Mrs Sheritta has been especially helpful and quick to respond

I had an issue with another Public Storage facility across the country and Sheritta worked with PS customer service to get it resolved. Best customer service I’ve had with PS!

Christina helped me set up my lease so quickly and smoothly! She was extremely friendly and polite. Thanks again Christina!

Excellent service and informational

Sheritta is so kind and helpful! Thanks again!!

This was the best experience I have ever had at a storage unit. Sheritta helped me so much to get a unit. Now I am set for college.

Sheritta is the best Made it super easy and fast I recommend this place

Sharitta was so helpful. I appreciate all the information she gave me.

Sherrita was amazing at helping with everything we needed done! She has EXCELLENT customer service and I will definitely come back because of the service I received there!

Public Storage does a great job hiring nice, professional employees with an awesome touch of hospitality such as Ms. Sheritta ! Although I had my questions and concerns, Ms.Sheritta handled them very professionally. I have not moved in my storage unit just yet, but the customer service alone has me excited to move in.

Well really I was there with my niece and she had gotten hera nice small size Storage. But that storage place had her So stress the whole time she was renting!!!! To Be honest I really couldn't tell you what that was All about,,,,that's one of them MIND YO BUSYNESS OK🤦🤦

Sheritta is the sweetest! She was so helpful with my process!

Sheritta is so nice and very professional. Thank you so much

Sandra and Sheritta rocks thank you so much for the information for the easy access into the gate , please choose Public Storage on Old Monrovia for all of your storage needs .

The ladies in the front office are amazing…

First time for EVERYTHING!!! This experience has been AMAZING and EASY because of the help of Ms. Christina! She is AMAZING and I Thank her for EVERYTHING!!!!!!!!

Great experience. I was helped by their manager Chustina, who went beyond to assist me in addressing unique problems I had. I highly recommend this storage facility.

Christina was very helpful. She helped get our door fixed that wasn't working quite right, and she helped me get some heavy stuff to the front gate, even though I wasn't allowed to personally ride in the cart. The whole deal was I didn't want to carry it up to the gate and she was nice and did that for me. Give her a raise damn it

I had an amazing experience, great customer service, friendly and all my questions was answered.

Great place to store your things and the management is awesome . Very friendly and great customer service. Would totally recommend ‼️

I love storing at this location the managers are amazing. Thanks Sheritta and Sundra

Sandra and Christina were very helpful. She downloaded the app for me and made sure I was all set.

This place is conveniently located by my house and the workers there are very polite. I really love going there and speaking to Sheritta Teamer when I'm there. She's always happy to help answer all my questions and she's polite. I 100% recommend this place hands down.

Sheritta was so helpful!

Sheritta is very professional and made my move in so easy. Thanks

Have been using this location for our business for a while now and the experience has been great so far. The team there (I seem to recall Nancy and Sharita(sp?) maybe...)is always helpful when needed and we feel that our goods are safe and secure.

Christina was great.

Christina is awesome thanks public storage

The past few months I have been having a hard time getting my autopay to work. I called this location and spoke with Sharita and informed her about everything that have been going on. She’s been giving exceptional customer service while working with me to get the issues resolved! Thank you for all you do!

Sherita was Super helpful. I highly recommend dealing with her directly. Great Job!!!

Sheritta was efficient and friendly making this so simple. Thank you

I had the opportunity of experiencing the professionalism of Sheritta and Christinia. They went out of their way to assist me with a matter at a Public Storage location in Atlanta, GA. They are very attentive to details!!!!

Sheriffs is so sweet and helpful she has helped me with so much in a time span of 3 weeks she’s always happy and cheerful and carries a beautiful smile if I could give it 10 stars I would !!

This storage facility is amazing! There is a young lady by the name of Sheritta that exceeded beyond and above all expectations. She answered all questions and assisted me in every way that was desired. She served me and my family with a smile, and made sure I was comfortable with everything before I left. I will definitely tell my friends about this storage!

Christina was awesome and helped me get my thing moved in

Sheritta was so nice and helpful thank you so much!!

Great service and got great prices

I love the staff very professional and nice no attitudes when I had questions they where answered my storage room was so clean I seen no bugs also very secure I didn’t have to worry about my things getting stolen I love it and I will be back whenever I need another storage if your looking to get a storage room I highly recommend this location!

It was a great place ..the girl who waited on and helped me was top shelf!! Great personality and charming to talk to..i highly recommend..

Thank you seritta for your help and having such an awesome customer service attitude I will always come to public storage always

I recently rented a unit from Public Storage. I highly recommend this place to anyone that is looking for a storage. Sheritta who is the manager was very polite, helpful and professional. I give this place 5 stars.

Sheritta was a great hand of assistance! Highly recommend. Super easy to get the storage and she’s very helpful to get you started and situated!

Great service

Sherita was lovely from her costumer service to making sure I did not leave without my unit

There is an awesome young man who is so helpful at this location They call him Noah

Noah was most helpful, kind and professional. Highly recommend this place.

The gentleman Noah at this facility is the most awesome employee ever

My Wife and I have moved approximately 10 miles from this location. We are staying with this location because of ONE reason. Noah ! He is the most respectful, nice, accommodating individual we have ever dealt with on any level. This company is very lucky to have him.

The office representative Christina was very helpful today. With her help I was able to reserve and find right storage unit for myself.

It's okay hadn't had a problem

Sheritta is the best !

Super easy and convenient!! Noah in the office was super helpful!! Will definitely rent from here from now on!

Outstanding customer service. I had to stop by to take care of a storage payment issue and Noah couldn't have been more helpful. He answered every questing I had and helped make the process a breeze

Noah was extremely sweet and helpful. Really liked talking to him!

Outstanding service from Noah and Christina! They made the process very smooth and seamless. Absolutely recommend!

Noah was very helpful and friendly! Would recommend them to everyone! Thanks Noah for your help!

Noah was very courteous, and knowledgeable. Top notch

Noah was very professional, helpful and just courteous. Public Storage Company I would hope has other other employees who are this kind and courteous and professional. I will always recommend this company to whomever I contact.

Thank you Public Storage for keeping my items safe for 20 yrs. Thank you Noah and Sheritta for great customer service.

DO NOT WASTE YOUR MONEY. This facility has units continuously broken in to, staff waits days to notify owners, does not comply with subpoenas for cameras, what they end up providing is useless because they advertise false security measures. Do not rent with this particular location, rodents, mold, theft, etc. I have utilized Public Storage and am so disappointed with this particular property that I refuse to pay them with ever increasing rates on a unit that was broken into and left unsecure for days prior to notification. They are now continuously calling regarding an auction of my unit after only 1 missed payment, and this month as well because they refuse to cooperate and I am out of state, so they will not bleed me dry anymore. Mind you, I reached out to make arrangements since I was recently hospitalized with a heart attack, it's a Pandemic and I work in the death industry, but no efforts were truly made to keep a long term paying customer not provided adequate and advertised services happy.i requested appointment calls multiple times with management. Then I would get a generic call from the same girl and I would remind her I requested that call, was assured she had meeting that day with District manger, yet no one calls other than this Brianna girl. The insurance is a joke. Security, non existant, and detective on my case warned how often multiple units are broken into here. Never a resolve. I told them today to have fun with the auction Feb. 26th. No apologies were ever made, and my rate continues to go up the longer my invaluable are stored.. The longer you rent, the higher your rate goes up!! Doesnt make good business sense. Employee turnover is high, and when dealing with the break in was told by employee that previous employees have also stolen from units. When I lost my key to my personal lock from a previous public storage unit I was informed I would pay ridiculous rates for their own approved locksmith, yet someone else can be able to cut open my lock, rummage my unit which was so full you couldn't stick your arm in once the door was open, given the time to clear out essentially a 4 bedroom house, based on investigator photos they went thru EVERYTHING. All valuables were stolen, unit remained open FOR DAYS to the elements including a big storm, and then they put 2 locks on my unit(as if an extra lock will prevent another breakin.....) And yet again to access I would have to pay fee SCAMMERS. There is nothing valuable in there other than pics of my kids to myself. Everything that was left after SEVERAL HOURS OF A BREAKIN such as furniture and clothing has been ruined. I hope and pray whomever does or if someone purchases unit 520, they don't waste more than 5 bucks, because monetarily you'd be lucky to get that back. STAY AWAY FROM THIS LOCATION.

Noah was courteous and very helpful. Highly recommend this storage facility.

So happy Sheritta was here to assist me today, she was a big help.

Sheritta gave great service!

Nice place to store Sheritta is a great worker

Noah is a sweetheart!! Very helpful and so kind!! Answered all my questions. Employee of the month😊

I just moved into my unit at Public Storage and was impressed by the ease of booking the unit and the customer service received. After reviewing the local market, I found the rates were very competitive which drew me to booking with them. Upon my arrival, I was greeted by Noah, the gentleman working the counter, and was extremely satisfied with his help and explanation of the process and costs. He ensured I had all of the documents needed for my military voucher and gladly walked me to the unit to ensure it was to my liking. He even made it a point to oil the door, because it had a minor squeak/tension point. So far, I am extremely satisfied with the services received and would highly recommend Public Storage.

Noah is genuinely such a kind hearted young man. Also a very diligent worker for this company

Came in and had a great experience. Noah really took care of us and made sure we had everything we needed. He was really nice, helpful and we enjoyed doing business with him!

Noah was absolutely great; really went above and beyond to help us in every way!

Noah was very helpful and went above and beyond to make sure we had a great experience. Thanks Noah!

Had a great experience as always thanks to Noah he was so friendly and extremely helpful!