Ally was such a great rep! She was able to show us multiple units as we were unsure how much space was needed. After showing us a few Public Storage has exactly what we needed!
Easy process, no hassle, was a quick sign up and able to move same day!
Thank you so much Ally!
Kayla & Ally were AMAZING!! I haven’t seen customer service like this in a long time.
I am a little late getting to this review but as promised, here it is. I came in one day last week and spoke to Kayla. I just want to say that I have never been greeted with a more pleasant smile. Miss Kayla answered all of my questions. I'll be moving after the new year, and can't wait to start my storage adventures with Kayla.
I had an outstanding experience with Public Storage. The facility is clean, secure, and very well-maintained. A huge shoutout to the property managers, Kayla and Lissa, who went above and beyond to help me find answers I needed about my unit. Their professionalism and friendly attitude has made my experience great.
All the employees at every location we've been too are amazing and helpful. Great customer service. The only down fall is the customer service call center never has anybody that understands what I'm talking about and I have to explain it two or three times. It's ridiculous.
Mandy Jo from the Rock hill Ebenezer rd location was filling in today and was a tremendous help! Very knowledgeable and super friendly! Everyone of staff was very pleasant and very easy to work with. Thank you guys for the smooth transaction!
Kayla and Lyssa were such a great help the other day and answered all of my questions in a very professional way. Thank you ladies.
Kayla was amazing! I couldn't get my lock unstuck and she was so helpful! Definitely recommend.
Came in the office to see Chelcie about my rates and she was very helpful and friendly.
I just rented a 20×20 unit on union rd. Gastonia from Chelcie, she's so nice and easy going she took her time to show me several units before I decided on the 20×20,I just want to thank her for her time,highly recommend, thanks Chelcie 👍👍👍👍👍
Ms. Chelcie L. Was very polite, great customer service and easy to talk to. Because of her I highly recommend that place. Thanks again Chelcie L.
I wana give checlie an big shout out for helping me an being patient an she's have an great personality ✨️ she's very nice to hve on the team.. "Go girl"!!!
Chelsie was super helpful and attentive!!
👍👍👍👍
Just stopped by to get help because I lost my key to my lock and Chelcie really helped me out. She was a very nice lady thank you
I needed help. I was a little late on a bill and Chelcie help me out. She has incredible interpersonal skills great customer service she is totally awesome I wish I could give her a $2 raise she's definitely worth it and makes people want to come back and spend their money with you thank you for everything Chelcie You are awesome and may you enjoy a 2025 year full of financial spiritual mental abundance and fortitude
Chelcie the property manager here was phenomenal with helping me complete my rental, and was very knowledgeable with the size of the units and property access. Will definitely recommend her for anyone needing to store
The three employees that I have spoken with at the Union Rd address have been amazing. Misty, who assisted me with my first unit. Brandon, who called to make sure everything was good. Chelsea, who helped with my second unit. A huge heartfelt TY to Chelsea for helping get my car unlocked through the cracked window (My two small dogs had locked themselves inside...my keys and phone were locked inside as well). Bless you Chelsea!
Went to Public Storage today to rent a unit and Chelcie was so friendly and helpful! I was in and out in under 10 minutes!
It's was an great if experience with getting help with my storage unit..Best customer service an big shout out to Chelcie she very helpful.
Had my storage for two years and moved out. There was a misunderstanding on the balance but spoke to Brandon and he took care of it for me. He even called me back to let me know it’s all been taken care of and I will see my account at $0. I’ve had nothing but positive experiences at both the Union and York locations. These folks work pretty hard out here. Thanks again Brandon! You rock! ⭐️⭐️⭐️⭐️⭐️
The place is clean and the customer service is top notch!
Chelcie was a great help when we were moving out of the storage unit we rented. Her customer service is above and beyond! Thank you Chelcie! 🌟🌟🌟🌟🌟
I want to thank, Chelsea and Misty for their excellent customer service! You ladies are FANTASTIC! I appreciate all of your help!!!
I got great customers service and nothing but great prices. Thank for all the help.
Good office personnel. Great customer service.
Safe and secure environment .
The service was great!
The establishment was clean and odor free!
The receptionist was polite, very helpful and was knowledgeable and answered all of my questions.
She even took me to where my storage unit was at and show me the actual unit!
Show me how/where to exit the grounds at and asked me if I had any other questions that she could help me with.
She thanked me for choosing their storage company and went back to the office.
Even the outside grounds area was clean, like no trash, paper or nothing sitting/abandon outside of a storage unit.
It was a pleasant experience!
Grateful!
I came in to look at a storage unit. Brandon was extremely helpful. The office was clean and welcoming. I recommend this facility to anyone in need of storage space.
Kayla is awesome glad we rented a unit from her today
Excellent Customer Service, The Lady(Can’t Recall Name) Is Very Kind And One To Have A Good Laugh With. Thank You For The Best Customer Service
Great location, SUPER clean, dry units, good pricing.
Kayla at Union Road location is the best!
Kayla in the front office was so amazing. Very professional absolutely outstanding customer service. Definitely glad I have become a customer.
Vicky was amazing!!! She was prompt, knowledgeable & very helpful. Definitely would recommend this location to anyone who needs a storage unit. Prices are great & the property is well kept. My unit was clean & easy to access. Vicky had a smile on her face the entire time & also refunded my $ for a lock, when i told her did have my own lock to use instead. Thanks again Vicky!!! You made a long,hectic day easier to bare!
Sherri was very helpful and understanding.
When you just need a storage go see Sherri and Samantha. They are most helpful. Your visit will be quick and easy. They made a property map all on their own and I think that is just wonderful and enhances the customer experience. Thank you Sherri and Samantha😊
Sherri and Samantha were very helpful and friendly. Doing business with them is a pleasure and super fast! They helped us down size today and made the process a breeze! Thank y’all so much!!
Samantha was so helpful , had patience and answered every single question I had . She cared about me like family.
Honestly had a singularly great experience. I was trying to access the unit and had lost the key so Sherri and Sammantha at the front desk were just the kindest people you’d want to run into. Told me exactly everything I needed to hear and were wonderful. Recommended!
I was nervous renting my first storage unit, and Sherri and Sammantha in the office were amazing!! They helped me figure out exactly what I needed and answered all my questions. I highly recommend this location!
After DAYS and wasting time of going around and around online trying to reserve a storage unit; I was Blessed to have the opportunity to meet FACE to FACE with Sherri and Sammantha at the facility on Union Rd in Gastonia, NC. I knew immediately, I was in the best hands no more frustrations trying to book online. I trust Public Storage is aware of the invaluable asset they have in Sherri and Sammantha!! These kind, caring, knowlegeable, and professional ladies are an breath of fresh air in the times we are living in!!! They were very busy when I walked in the door but dropped everything to service my needs.I toured to unit, finished all paperwork, booked my unit and on my way in less that 25 minutes.. Thank you ladies 😁 HaPPy Customer
Paula Houser
The Best service at public storage clean, friendly, courteous and Laura and Camero was awesome.
She was very very nice and respectful! She was patient with me and my situation, handling it quickly with no problems! Answered all the questions I had with no problem. From the phone conversation to in person she was very sweet, I definitely recommend this location to any and everyone!!!!!!!!
Sherri was very pleasant, helpful & extremely! Highly recommended !
Very friendly service clean environment, clean surroundings, very helpful. Everybody couldn’t ask for anything more. The manager was very nice encouraging smile on her face as my wife said a very beautiful lady.
Laura and Camero are so amazing. This facility is truly lucky to have them. I'm glad they are still here. They give each customer the absolute best service and they make you smile every time you come in. They always do their best and are such hard workers. You can't go wrong storing here with them.
Laura and Camero really helped me during my visit on August 31st 2023.
I have to say this location is the best, because Laura goes out her way to accommodate my needs for the proper unit that I needed. Also they work with you with incentives
I loved her service. She explain everything for me, answered all my questions. She’s the best.
I could not have asked for better customer service. I was stressing a lot that day and Laura was very kind and personable. Made the whole experience a pleasure. I truly recommend them.
Amazing communication. Laura was super helpful and friendly. 🌠🌠🌠🌠🌠
Laura and Camero are amazing. They helped me so much! Thank you!
Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura .
Is overall enjoyable experience
Laura and Camero are the freaking best. They both provided amazing customer service. Laura I thank you personally for helping me in my chaotic situation you were my first breath of fresh air of the day. Thank you for being honest and transparent. God Bless the two of you. I can't thank you two enough
Great customer service definitely will go back
Excellent customer service by Laura and Camero
I was helping a friend move into his space. The Property Manager, Laura stopped by just to check on us to make sure the space was working out. It's not everyday that you find customer service past completing the contract, but she was great! After listening to all of the benefits Public Storage has to offer to make us feel confident in storing my items, I am glad my friend chose this location. I want to say thank you for helping to make this transition easier than what we were expecting.
Laura was absolutely incredible with assisting me during this process. Very outgoing, kind, and understanding! She went above and beyond in assisting me with the service at public storage!
Laura helped me pick out the right unit that I needed. She gave me all the details about rent and the app. She also brought so much joy to our conversation.
I went in there and talked to a sweet lady named Laura about maybe renting a storage unit earlier today and she was very helpful. If I ever chose to store my belongings somewhere this would definitely be the place
Laura has to be the sweetest and the most helpful worker at this location! My family and I appreciate her so much.
Laura was very friendly & provided exceptional customer service 💙
Nicole is the perfect office manager. I have been renting with them since September, 2022. She is always courteous, kind, patient, helpful, knowledgeable and informative. Please give her a raise. Thank you.
Laura was very helpful went above and beyond for us I highly recommend this business 😊
Laura was very helpful with helping me choose the right unit to store my things. She provided all the information and informed me of rent due date, their app so that I can get easy access to my unit as well as the insurance information so that my stuff stays safe and secure. Great customer service experience I look forward to using public storage to store my things.
Nicole was very helpful and extremely polite on helping me with me storage and was very fast at getting the paperwork done!
Very nice, had issues with the kiosk at the other location, Nicole was happy to help and got us through no issues.
Easy "check in" You can pay your bill automatically and never have to deal with anyone!
Nicole at the was very awesome and helpful!
Front desk lady Nicole was awesome!
Nicole is Awesome! She is So Nice and Helpful. I recommend this location. This is my favorite location.😁😁😁
Nicole has been awesome to work with through renting multiple units! Great storage facility
Nicole was very helpful!!
Miss Nichole is the nicest person ever!
Went to get a storage building talked to the clerk Nicole at the union road location she was fast and helped me greatly and swiftly and explained everything to a t and got my rental yayyyy so awesome thanks nicole
Amazing experience!!! Very helpful walked me through the whole encounter. Thank Niki!!!
Receive great service from Nicole. Would definitely recommend.
I went in to look at a storage unit today and Nicole was very helpful. Great customer service and answered all my questions.