Public Storage Self-Storage Units at 1643 Arcadian Ave, Waukesha, WI

Workers are rare!

Ashanti went beyond helping us with our storage selection at a great price! Stayed past closing until we finished all the sign up forms,etc. Highly recommend.

Situation started out rocky. But the manager helped and went above and beyond to help me. It was very much appreciated. As a special needs mom he really came through to help me out.

Worse experience of my life

Thank you very much for your service! It was great!!

Thank you sondra

Was on the fence about continuing my rental and then Sandra’s customer saved the day. She’s awesome and should be recognized as such.

Sondra was great

Lot really needs a good sweeping and going over with a magnetic roller lots of debris to get caught in a tire.

Experience began with an entire row of lights in our unit's area that were out, which made seeing in the unit at night impossible without a phone flashlight. Lightbulb in the actual unit itself was also out. Called the phone number several times during "open" hours and left two voicemails. Never received any call back, nor were the lights replaced. Experience ended with moving out before the last monthly billing period and still getting billed for a month I did not use. Will edit review to 5 stars if and when the July 2nd payment is refunded.

Sondra was wonderful, extremely helpful and kind !!!

Sondra was very nice lady

Dario & Ashanti are Amazing!!!!! Thank you so Much!!!!!!!

She was very customer service oriented. She helped out a lot and she was very friendly. ✨✨✨✨ ✨

The manager of today from today's review who was on the floor needs to get fired. She had not taken my case seriously. She even went as far as to not answer the phone after many failed attempts were made to pay my rent do to a technical problem on their end. The woman I forget her name has wasted so much of my time by not knowing what she can do to help. She needs to be fired. If she is not fired she needs to be penalized in her pay. She has no idea what it means to be manager. Managers do not give up on people. There is many types of people in this world. Not all people have a normal standing mental health. I suffer from rage. My phone is broken now because she did not take into account of what it means to really help people no matter their mental standing. She is not manager material. I am upset!

Sondra was great had great customer service

Philip answered all my questions!

Another upcharge, 2 years 4th one. Never missed any payments. Now I pay a ridiculous amount for this storage locker. Will be moving my things out of here. The entire experience with this place has been awful, no justification for the upchrages.

Sondra was very helpful and had a nice smile

Horrible staff, the manager is totally unprofessional, and is never in the office. (She lives above the office) and they have raised the rate two times without my consent or notifying me. Never, will I ever use a public storage anywhere due to the unprofessional staff and making me feel like I have to jump through hoops to get to my stuff I stored.

No one is ever there and I've left voicemails with no call back

Sondra was helpful

I’m paying $233/mo for a 10x15 unit. I was just informed that as of December 1, the cost will go up by $23. I’m out! There’s nothing special about the unit. It’s not temp controlled but outside exposed to the elements. I am finding many units of the same size at better storage facilities that cost less than $150. Goodbye and good riddance to this Public Storage. The manager or whatever she is has the personality of a rock.

Had an awesome Property Manager named Sondra that was so helpful and a pleasure to talk with.

Dario, made reservation,viewing, and rental process very easy.

Quick, clean, easy rental experience so far.

Dario did an amazing job

Dario crystal was amazing and answered all of our questions & concerns. We are very satisfied.

Thank you sondra for helping with the app she was very nice

Sandra was very helpful with our secundaria unit

Sondra was great and thanks for all your help

Signed up for storage at Public Storage on a Saturday being assured that we could also move in on Saturday. Series of unfortunate events that weren't really the company's fault... I wasn't able to get the access code for the gate. After MANY many phone calls to various locations, offices and customer service... FINALLY the amazing Angela was able to give the assistance needed. She went out of her way to make phone calls to her superiors and WE GOT ACCESS! Thank you Angela for going the second mile~ I believe "Excellent Customer Service" is your middle name. Great to see in this day and age! (submitted by Kim H)

If I could give this place- minus 5 stars, I would!!! After 6 months of renting a unit, I get less than 30 days notice that my rent will be raised $36.00 !! Pretty sure this is illegal!! Currently looking for a new storage unit facility to move my stuff to...also filed a complaint with consumer affairs

Bring your own lock or you'll have to pay for theirs. They also automatically enroll you in their insurance program. You have no choice. Customer service person I had to check in with at the counter was ok. Definitely not rude but also not friendly or very helpful. ***Updated to 1 star. Gate code was confirmed & sent to me via email. It was not "recognized" when we showed up to drop off my thing on moving day. I'm familiar with gate code entry systems and am positive I entered my confirmed code, in the correct format. Nobody on site Saturday the 20th so no help obviously. Sitting with a loaded moving truck until Monday and also had to pay the movers in full... not their fault I wasn't able to access my paid storage unit.

Sondra was very nice and helpful

Sandra was very helpful with my transfer thanks alot

Choose anyone but public storage. Their customer service on a corporate level is absolute garbage the worst Ive ever encountered to be honest. Ive had better luck getting my money refunded by auto-subscription "as seen on dr oz" gimmick supplements. If you have any money coming back to you, be prepared to wait 4-6 weeks for them to ISSUE YOU A CHECK. Clever.... While using the facilities outdoor storage (parking) area I had some parking clearance issues with the tenant in the neighboring space. I don't hold the facility responsible and I notified the staff. The issue persisted and I was grateful to the area manager who stepped in on my behalf to resolve the matter to everyones satisfaction.

Decent customer service. From saundra.

What a great experience with Mary. Only needed for one month and Mary helped me through the whole process and got me in and out quick. Really appreciated the turnkey process and great customer service

Great customer service i and clean facilities

Ms.Sondra was very pleasant, and very professional , she walked with me on the premises and to check everything before closing out the 0718 unit.

My name is Lashun coleman and I love Mary she from the blue mound store. And she is nice and kind and I love her if I was the boss I would give Mary a raise. She's a hard worker she came from the blue mound store to the Waukesha store to help clients. I giveing Mary 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐.

Mary was so helpful, she was amazing with our move in. She made us feel so at home!

Sondra was very nice when I called in about my payment and helped me out with all my questions thanks

Thanks for the great service

Sondra was amazing and always helpful I love coming back to rent at public storage they have the best people and price every time I come thanks again

Mary was very helpful, and great customer service

Came in a few days ago Was very happy with the service the manager sondra was very helpful

Sondra always has a nice smile

Thank you sondra

Great service. Clean storage

Some of the worst customer service. location was open at 9:30am, went to empty out my unit at 1pm needed employee help to access unit waited at location till 2:45 with no employees arriving. Customer Service just kept transferring me around. Point of a storage unit is to be able to access your property/unit during business/posted hours when needed. I wasted my day off trying to access my own property, and wasted $30 on trailer rental. Amazing right before 1st of month they avoid and make it impossible to empty and end use of their storage units.

I love Public Storage. I’ve been renting a space from them for about 6 months. Every time I have a question the Manager, I believe her name is Sondra, is always there to help and is sooooo nice. I have definitely recommended them to family and friends.

I never gave them five stars. I posted to warn people that they hired someone who doesn't know how to use a snowplow and he plowed the snow high in front of the storage doors, so you can't get in or get stuff out after a heavy snow. Plus the free month is a lie. You pay all kinds of fees and you have to buy a lock from them. Cost of a free month is well over 100 dollars. Someone got in this and totally changed my review. Be careful.

They've raised my rentby more than $100 in less than a year. They don't offer anything extra as compensation for a rental increase. For a fraction of the price I'm going to have to move to a different more reliable storage provider. This is insane. Edit:response to owner: exactly how do n you plan to improve hiking rental prices for no reason?

Sondra was a great help, very kind and attending, thanks so much

Make you feel welcome and at ease. GreaT info and results. Love it

She did an amazing job.

Great services

Sondra is a wonderful trainer and has been very patient also explains the job in great detail and has made it very easy thanks again for all your help

Thank you Sondra was very kind and helpful

Kanell gave us fantastic and speedy service and answered all of our questions! Lots of help! Thank you!

Great service Sondra was wonderful thanks again

Horrible. I was lied to cheated and over charged. Also, 8 days after no longer having a unit, my name appeared in the newspapers staying my storage unit and is belongs were being sold.

WORST PLACE EVER! Customer service is horrible. Nobody is ever inside the office to help and very poor management/staff with attitudes. Had to rent a u-haul truck twice and get help from another manager from a different location. Save your money and time by going to another place.

Sondra and Christine young lady she was training was very helpful when i came in to make a payment always have a great smile on thanks again

May, 2021. "MANAGER" is the laziest, and most oblivious person that works with customers i have dealt with. If she has to get out of her rolling chair to do anything, she's been over worked. If you see a maroon Nissan Ultima parked outside, just keep driving across the street to Uhaul. All other employees are nice and pleasant, which apparently does not come from getting trained by Miss positive attitude. Hopefully you don't make the same mistake as we did. GOOD LUUCK !!

Sandra and amber are absolutely amazing

The snow plow goes down the middle and then you have 7 ft of piled up snow to try and get to your storage shed. Useless. Not to forget I have them my key this summer to fix falling drywall. After 1 full month they did nothing to fix it. I got my key back and that is how it is 6 months later. USELESS!!!!!!

The manager Sondra was great and very helpful

Great customer service, she’s on point!!!😊

Donna was friendly and knowledgeable!

Sondra and Amanda are great friendly staff and was amazing with helping me decreasing my monthly rent not only one but two of my accounts thanks girls

Ok

My boyfriend's father, Joe Esposito, was an investor and friend of B. Wayne Hughes and we were still treated horribly by the company. We had lies told about us by the property manager, the district and regional managers chose to believe the property manager over their customer. Do not rent with Public Storage! Rent with Red Dot Storage where your treat like a person and not made to feel like an animal.

Donna was very welcoming, friendly and did an awesome job explaining everything to me also giving me good advice and offer items that will help protect my stuff while in storage...

Always fast service and Sondra is very helpful and great at her job

No complaints so far!! My credit card expired once, they charged me a late fee. I talked with the manager and she understood and was able to refund the fee. If they keep up the great service, I'll keep storing my stuff there!

Friendly service and great location.

Sondra was very helpful and knowledgeable

Sondra was very helpful and answered all our questions

Sandra gave me excellent service way above expectation.

They keep raising rent. Waited 6 months for your stuff to be settled in and goes up every 3 month after. Con artists.

Everything went great thank sondra and Amanda

The place is okay the only problem I have is with the hidden fees every year that they go up 15 bucks it's already difficult enough paying normal bills shouldn't have to worry about your stuff in storage as well

Very well managed....

Do not rent from this place. They do not care about their customers. The only thing they care about is getting their money. The manager is rude and condescending. Her demeanor is transmitted through her employees attitudes towards customers as well.

Sandra

Sondra was amazing, she fully explained the policies and was very helpful.

Sondra was very helpful and knowledgeable she was able to help me and my girlfriend with our storage thank you I would recommend

Went in today to make a payment the manager sondra is always very polite and friendly it's safe and secure I would recommend this location for anyone needing a great low price for storage with a great friendly staff thanks alot sondra

To upper management sondra was a-1 Very professional, well groomed very clear and does a great job It was a pleasure and she should have a heated cart at the least enclosed. It's not professional and the elements can be harsh. Snow contractor are bogus no pride. Trap all the water Don Dietzman

Sondra was very knowledgable and helpful. She made the move in experience very easy and good.

Sandra was fast and efficient she explained everything enough that I could understand it even. Service was fast and prompt

I always have pleasant experiences with staff here, grounds are always kept clean, plowed, etc. My one piece of constructive criticism would be to have two places where you are able to pay your fees for your storage. It's a little bit of a hassle when you want to be in & out but someone in front of u is just signing up for a new storage so they're going through the entire contract on the only computer which you can pay on.

Sondra and Tasha were so helpful and friendly. Will definitely be a repeat customer!

The door is next to impossible to open on nice days then their snow removal service packed the door with over 3 feet of snow. Now the door is impossible to open and impossible to relock. So everything I have there is not safe. That $1 first month will cost you $80. The people working there just laugh about it. If you have anything worthwhile find a different place to go.

do you store cars?

Friendly and reasonably priced!

Sherise was very helpful!!

Sandra and Brittany were very nice and helpful. Great service.

Sondra was very accommodating and helpful at showing me and picking out a space

Sondra was very helpful answered all my questions and concerns very clean and safe place for storage!!

Sandra was very pleasant and very accomodating

Excellent storage location Manager Sondra was extremely helpful and considerate wonderful service

Sandra was very helpful and friendly in getting the perfect storage unit!

The Public Storage in Waukesha on Arcadia is a very clean and well maintained property. The staff is always friendly, informative and willing to go that extra mile with the service they provide.

Secure place for storage. Barrel locks work well.

Had a great stay here! No issues whatsoever! Wouldn’t mind using again; definitely recommend to anybody looking for a storage in the area, can’t beat prices and can’t beat services!!!

Always friendly and helpful.

Friendly staff and secure storage!

Sondra was absolutely fantastic! Great customer service! Would definitely recommend this place if you need storage!!!

Sondra and Amanda was amazing and very helpful we were very happy with the service thank you

Sondra was friendly, informative, and explained things in a patient was so I could understand them. And when I asked for clarification, she graciously explained. She seemed to really want to help us in getting this storage locker. She went over and beyond the call of duty.

Sondra was absolutely great. And very helpful!

Happy about your service Sandra

Absolutely horrible place to store your cherished belongings! There was massive holes in the storage unit itself and the smell of weed coming from the unit next to us was horrid! We have been in our house a month now and can not get the nasty smell of weed and must out of our belongings. To think they increased the price of rent..all for what..please do not use this place

I rented a unit at this facility for about a year between moves and my experience was very positive. In particular, Sondra was extremely helpful and it was always such a pleasure to see her! This past year had some extreme weather and my items in the unit were in perfect condition the whole time they were there. The rent cost was also very reasonable. I’d highly recommend!

Good experience Sondra took good care of me!

Great storage place. Very safe costs a little more but safe. You get what you pay for.

Came into today and sondra was very nice

Update: Alexander contacted me directly this morning and we talked about the situation further. He made a few more calls and was able to get an adjustment made for my next months rent. Still upset that it happened, but very pleased that Alexander was willing to help out by making more calls. We have had a 10x20 unit for over a year now because we are preparing to sell our house, that one filled up and we got a second unit. When setting this new unit up we said we wanted it set up just like the other unit with autopay and even signed the signature pad when setting it up. Today we get a late fee notice of $30 and I called to inquire why. They state that it was never set up for auto-pay and told me to contact our district manager Alexander about it. I explained the issue and he attempted to reverse the charge, but the system would not let him. I was told to contact the main number again and explain the issue. Once I connected, they were not willing to work with me on getting this resolved even after the district manager tried to reverse the fee. This fee was generated due to an issue on their staff when they failed to set up auto-pay as we requested and signed for. The person on the phone said they would not help us because we hadn't had that unit for a year. Worst customer service I have had outside of fast food! Its a shame for them, we sold our house and now need a 3rd unit until we find another house. We are going to go to the U-haul facility down the street. Even if its more expensive, it cant be any worse then the lack of service at this place.

Amazing Amanda

Had a great experience with Sondra she explained everything so well and was greeted with a huge smile!

Sondra was very helpful!

Sondra has wonderful customer service, very helpful with everything I needed to know about the self storage !

Great place and sondra was very helpful

Sondra was very nice and informative.

Just moved in today. Sondra the front office lady was wonderful! She thoroughly explained all costs and procedures, and even recommended some extras I might need for my unit to stay in great shape! Hoping to have continually pleasant experiences here!

We worked with Sondra on getting a storage unit and she made it as painless as possible. She was very helpful, friendly courteous.

I leave things in here that i dont need but i keep.

Cassandra was very nice and helpfull

Amy which is the District Manager has never returned my calls since the snow fall of 2018 I never was compensated for not being able to get in my unit for over 3 weeks and now i have a rent increase i need her to call me asap My neighbor which stored at the same location wad compensated so i need answers

Great service from Amanda.

Amanda was very friendly and helpful...very satisfied!

Very courteous. Explained everything in great detail. Great prices. Up and running in no time.

Sondra explained everything and was very quick to sign me up as a walk-in customer

Amanda was great at getting me the right space at a good price

Jaquetia was super nice and answered all of my questions.

Jaquetia sold me an empty room with oxygen

Sondra was wonderful and explained everything very well. Thank you.

Sondra was very helpful when setting up my storage unit! She was smiling and answered all my questions!

Sondra was very helpful and efficient. She showed me several units so I could choose the right size. Give her a raise!

Awesome service and detailed information and very nice . Sondra is the best

Amanda was fantastic and gave good service. She was flexible when I had to change my schedule. Thanks.

Sondra was very knowledgeable and helpful! She was able to answer all of my questions and was super friendly. I would definitely recommend this place to anyone.

Cassandra helped me today she had great customer service

Service was great Sondra who helped me with my storage not only showed me one but two different ones. She was concerned about my belongings as well by showing me some of the different supplies they offer to protect while they would be in storage.

Fantastic to work with

If you are of sound mind, stay away! The female in the office has no communication skills and moves or takes action only when necessary. As soon as we sort thru our belongings we are out of there. Extremely sorry we considered patronizing this business in the first place! STAY AWAY!

Sondra was a great help for me and our business. We love her professionalism and knowledge of the business. Thank You Somdra

Not very good customer service and they plow your storage unit in.

Candice did a good job and very patient

I got stuck in the snow in their lot and the manager was not around at all and I left several messages for someone to come help me and never got a response... she never even took the time to call me the next day to see if I was ok all I have to say is very very bad customer service at this location

Sondra was very proper the way she greeted me and showed me the unit. It was a very cold day today and that didn’t bother her at all she still showed me the unit and was very thorough with her job would recommend her 10 out of 10

They had no problem taking out money the first month when I was there in the office and sign the paperwork. I signed up for auto billing but it did not work on their end . So they told me I could go online and pay. Their online service would not accept the four email addresses that I use daily and said that they did would not work. So I ended up getting late fees because I was out of town and not able to get into the office to pay on time. Then they cut my lock off and put their lock on they're expecting me to go in there and buy another lock from them and put on there. My stuff will be coming out and you will not be getting one more dollar from me. I'm a very unsatisfied customer. The amount that we agreed on has drastically increased month after month because of their faulty system. The managers don't care. Take your stuff somewhere else you'll be happy you did.

Cassandra provided great customer service!

Sondra... is great... she even stayed late to help me... I was just catching her closing up and she was willing to allow me to pay for spaces! Thanks Sondra!!!!!!

Pleasure to work with. I come back every time i need a storage unit. Great prices and great location :) Sondra has helped me through this fall and has been wonderful. Public Storage needs to work on answering their phone during business hours though.

Best storage prices

Sandra is VERY nice & personable. She handles things with care! Absolutely WONDERFUL EXPERIENCE!!!!!!

Terrible Customer Service. One cant ever get assistance over the phone. In addition, once you are a Customer they raise your rate.

Melody was great!@

Great experience with Sandra! Smooth process

Went in to rent a storage today, and was greeted by Sondra. She was very helpful, and had a big smile. I would recommend public storage, if you need storage come see Sondra!!

I would give this place high Mark's but twi thing got me mad to say the least, we were in between houses so had to store everything. We had one shed, then got another and finally had three. When we got the 3rd, we were told we could not get the lower price because we had 2 already, really, won't come back because of the, second they have you buy these locks that we ve very hard to use anywhere else.

Amanda did a great job she was very helpful and informative. And I can't say any thing bad about her at all.

Sondra was the perfect pic for this location. Was a customer previously for 10 years and only ever experienced lazy individuals , but now, I am back in a smaller unit and very happy to see sondra smiling every day.

This place really needs to be held responsible for the fees they charge if you are late which is more then the cost of the actual monthly payment. I don't know how they get away with charging like $120 if you are late.. ... So many people lose there items if they fall in hard times bc they make it impossible for you to catch up.

Alex and Donna were very helpful and provided great service. Relatively quick and easy process!

Donna was awesome

Friendly people and good service and good price and clean storage. Amen!#

It's always clean and Cassandra was very friendly...

Cassandra was super helpful. Great service.😊

Sondra was really nice and made everything easy

Went in today to make a payment meet the lovely sondra very helpful and knowledgeable thanks for all the help

Donna was great providing the best information we were here before and didnt feel as satified as we did today. Great help.

Sondra was very helpful with my questions and showing me a unit to fit my storage needs. I was able to get a unit in about 15 minutes. Thank you!

Thanks Donna for all your help! Quick and easy.

how much is the rent for a 10x10 outdoor access

Megan is excellent! Very efficient and pleasant!

Donna was amazing! She was so helpful and was able to make things run fast and smoothly!

Sondra is very efficient

Dominique - very friendly and great customer service

Dominique was great! Very positive and knowledgeable. Complete in addressing all the details. A good PS representative.

We had two storage units with them and we told them that we were going to consolidate into one before the next month and we were out on the first of that month and they charged us for the whole month. We asked for a pro rate for that day and they refused..

Sandra at public storage on this beautiful sunday day was absolutely wonderful. From a one 10 a ten ten tje highest she was a 10, great customer service and all and all very nice and helpful

I just wanted to say that Sondra was great she was a pleasure to meet and was very knowledgeable and very helpful I would recommend public storage thank you

doreen was very helpful and knowledge on storage

Donna did a fantastic job! Great help! A++

Donna was wonderful and friendly

I go in to pay the bill 30 mins before the p lace is scheduled to close and no one is there. This happens a lot when it's the first of the month, and the next day you get a late fee. The reasoning I was told us "staff has to do a walk of the grounds before leaving." If this is so, change the hours on the sign to prevent this and give their staff time to do the walk with out closing early. Other than that it's a good place. Probably 4 stars

I was asked to put this review up while standing in front of the workers. It was awkward...no issues with the storage unit though.

Nichole was very helpful. Thank u!

Clean and secure but hard to get in and out

Dana was really helpful.

Sondra was very helpful and very nice

Lamar was always great and I'm sure everyone misses him as much as I do. I met Sondra later on and she was always great and helpful as well! I was there for a year and besides the rent raising 10$ during that time, I had absolutely no other issues. I will definitely use them again in the future.

Trish was great, even though I was a little late!! Great service :)

I love the Place I have My things there

Brandy gave me awsome customer service!!

Its good prices at 1st but then the prices jump up after 3months!!! No Bueno

Scam Alert! There are multiple reasons why I would never use this location again, but I will start with what I consider a bait and switch tactic. They lure you in with a first-time discounted rate. However, do not expect this rate to hold longer than six months. Around the five month mark the rate was raised $20 per month. This is for a bug infested, leaking storage unit, and an online account that does not properly show the rental unit so online payment is not possible. Do not expect any help from the site manager. Their response to everything is that they can't do anything because all directives come from corporate. I would have gone somewhere else but I already had movers scheduled and did not have time to make other arrangements. I have put up with the concrete being torn up in front of my unit so I could not access it, to waiting almost an hour to have my account set up because the manager did not understand how to work the computer system. I will be moving out of both of my storage units to a nicer facility with the same rates.

Donna was very helpful and nice. Great service today!

Had an great experience with sondra she helped me so much and was very polite i appreciate the great customer service and knowledge on helping me understand everything keep up the excellent work.

Terrible service and clueless

If you need help with storing stuff ask for Sondra. She was wonderful with helping me move in and answering any questions I had about the unit. Thank you so much for making this process so easy for me !

Sanda was a great manager and she showed me everything I needed to know.

Excellent service from Sondra and Ryan

Sandra was quick and very clear with everything. Loved the service.

Lamar and the young lady on staff were extremely professional and friendly. They gave me a courtesy call preventing me from accidentally making a late payment (and incurring an extra charge). The property was clean and well maintained. Pleasure doing business with them!

Donna is absolutely wonderful. She helped us when we were checking into the unit, she was very nice. Thank you Donna for having great customer service and being friendly always in general!

After reserving a unit online and verifying that I would receive the first month rent for $1 promo, and received a confirmation email showing the same, when I showed up the day of I was told that I didn't qualify and would have to pay full price. I was then over charged for the first months rent by $25.20 and when I pointed that out, Doreen indicated that it would be refunded if I moved out within the month. After moving out prior to month end I was told I would not get a refund and my account still shows a credit of $25.20 that I'm owed. Very frustrating. Different story from each person I interacted with. Lamar seems like the only person to understand the issue but was not able to resolve anything. Standing giant puddle of water right next to the storage units in the north east corner of the property that is perpetually there. Not a comforting sight when storing your things.

Lamar and Donna were an absolute pleasure to work with and made it an easy and pain free experience. They were flexible with my move in date and made it work even though it was last minute. Thanks guys!

I loved it it helped my family and me I really recommended to got to this public storage. FOR LAMAR

Lamar is super friendly and helped me get set up with the right unit.

Location is clean and convenient. The manager Lamar is always there to help with a smile on his face. Glad I made the right decision for storage.

Lamar is a patient and wonderfully considerate manager. He helps you find what you need and makes it hassle free. Super nice guy. Huge asset to Public Storage.

Lamar was very professional! He went over everything with detail and made sure we understood everything we were signing up for! He was extremely friendly and made us laugh! I will reference this storage unit to all of my friends for their storage needs! Thank you Lamar!

Lamar is absolutely wonderful. He helped us when we were checking into the unit, and again when we were checking out. He was very nice and always tried to help us get the best deals and service he could. Thank you Lamar for having great customer service and being friendly always in general!

Called last minute today to get a storage unit before moving out of state. Lamar was very nice on the phone and in person. Lamar made sure the storage unit would fit our size needs and answered all questions I had. Thanks Lamar for the awesome friendly and fast service!!

Lamar was amazing. He helped us and answered all our questions without trying to rush. The unit was very nice and warm :) He explained how to do everything and left very little room for questions.

Not very secure

I had to store my belongings due to our closing on our first home got delayed and I recently had a baby.I was unsure of using public storage until I met Lamar he was there from the beginning to the end of my process. Lamar got things done when ever I had any questions of concerns Lamar would put what was in my family needs first. Lamar you are the definition of excellent customer service!! Thank you for all your help!

Sondra was great good experience look forward to storing here I would recommend her

The experience was great! Lamar was awesome! He was very thorough and kind, and answered every single question I had.

Lamar always makes me smile when i stop in. He is always polite and helpful.

Went in to find a box for a painting that I'm shipping. Lamar told me all the different ways to protect my painting. While he didn't have the right box for my needs he did however point me to another office that did. I truly appreciate his effort.

Service was great and the people of the staff were a great help! Will definitely come back in the future

GREAT customer service given to me by Lamar!! I was in & out in 15 minutes, setting up an account. I'd highly recommend this location!

Bate and switch or so it appears. Drywall falling from the ceiling on two of the four units I was shown. ended up with a lower ceiling height unit in an older building so I could get the $1 move in special. Then the $108/month rate I Locked in was really $127. Management said it was powerless to fix this because corporate fixes price. Idiots, they get me for only one month now instead of the long term I was looking for. Good business practice

Storage unit was dry and clean. Price is reasonable. Customer service was great! Lamar provided us with all the details we needed and was pleasant and friendly. Thank you!

After a seven month stay at the storage unit, most of our things were destroyed from mold: a down comforter was a cloud of green spores, couches, clothes, and books are ruined. The storage unit had a door replaced during the winter which likely let in water, and there was a broken ceiling tile that may have done the same. We paid for insurance on the unit, but the maximum damage that we could receive for mold was only $125 more than what we paid for the insurance in the first place. They also jacked the rates on us a few months after we signed the contract. I WOULD NOT RECOMMEND THIS EXPERIENCE FOR OTHERS.

Lamar personally took us to see our new storage locker and explained everything. He made renting a unit easy for us. The site is very clean and the lanes between the buildings have ample room to turn your car around.

I had a great experience coming into this Public Storage. Like any experience, it's the people who make a big difference. I went to three other Public Storage locations and once I met Lamar, I knew I couldn't go anywhere else even though this location is quite out of my way. Lamar was so helpful in helping me select my unit and getting me moved in efficiently. Thank you!!

This was an awesome smooth process that was conducted on very professional level at every step. Lamar is very friendly and very service orientated. The units were very clean.

You guys are making us a pay an entire month for two days worth! Ridiculous!

Great customer service and friendly staff. clean and dry unit as well. Only complaint I have is making a payment. good luck!! It will cost you $10.00 for a phone payment and $20.00 to have a human take your payment. Seriously?!? And that's if you can get logged in to the company website. Wish I was still in town. I know the on site staff would help me out.

Thanks Lamar for being very friendly and helpful.

Couldn't be happier. Lamar was so professional and went out of his way to make sure we were completely satisfied with our experience. This man is a true asset to public storage. I would recommend to anyone working with Lamar at public storage.

Lamar was always great every time I stopped in. He knew me by name and was able to answer any questions I had. I could not have been happier with my experience here.

Lamar was awesome at helping me get a last minute storage unit. He's was very Friendly.

Lamar was just about to go lunch when we showed up - but took time to get us into our storage unit - Thanks Lamar - service was great

Lamar is very knowledgeable and polite to work with!!

Lamar was very helpful

Lamar was very helpful and he is a great employee. I will come back again if i need to rent a storage facility.

Lamar and Ohanna were very polite and helpful in helping me select the unit that best meets my needs.

The door and lock were damaged during the winter to the point where you can't lift the door and the lock had to be replaced. Many calls and visits later and the door is still not repaired. And now they want to increase the rent? Give us a break for not being able to access the things in storage.

Daniel c. Was very very helpful. He did explain why the prices were different from what we we're told from Ryan from setting up order. He walked us back and showed us our unit and made sure our entry code worked. Great customer service.

Nice storage. Prices are about right, ask when they will increase before signing.

Lamar was very helpful.

Lamar was very friendly and helpful, he answered all the questions I had.

Very helpful nice great guy lamar

Came in to check out a unit Alisha was great will rent in may for sure thanks Alisha

Very helpful

Friendly service.

Lamar is always friendly, helpful and smiling. Kim was a very pleasant gal..

Lamar was very helpful.

Awesome place. Lamar had great customer service!

Lamar and Catherine were extremely friendly and very helpful. Laman showed me a few units and asked me for my opinion as to whether they would work for me.

Best customer service! Lamar that guy really was helpful

Lamar was awesome and very helpful!

I was at this location for 5 years for business storage. It was excellent. The unit was convenient, big, dry, and rodent-free. They accept packages in the office, so I was able to have work-related deliveries made there without an issue. Quite a convenience! Lamar and Catherine are awesome! Unlike most people with storage units, I was there on a daily basis. Oftentimes, multiple stops a day. Lamar and Catherine were both accommodating to whatever I needed, helpful with information, and always friendly with a wave and a smile. Two of the best in any customer service capacity that I've come across. I highly recommend this location for your storage needs.

Stopped in to take a look at the location for a moving to Waukesha. Lamar answered all of my question's and gave me a tour of the property. Very secure and very well managed. Keep up the good work.

Lamar was very polite and answered all our questions .

Lamar was very knowledgeable, helpful, and polite. I appreciate him taking the time to explain things to me that I didn't understand. He is definitely an asset to the company.

The warm smile from Catherine....she's very pretty she is really nice...great customer service....knows what she's doing

Lamar did a good job and were happy with the service!

Lamar was very friendly and helpful. He knew just how to help and was able to answer all my questions. I will definitely be recommending this Public Storage to others.

Fast check-in process and flexible rental that allows easy move out. Feel my property is secure while there.

Lamar is fantastic best property ever!!!!

Always love coming here because the staff is amazing. Catherine and Lamar are always there with a smile.

Lamar is amazing will retur. Again.

Lamar was awesome! Friendly and helpful! The system went down and he handled it the best anyone could!;)

Public storage is awesome. Lamar always puts a smile on my face. Will definitely recommend this location

Great service! Lamar knows his stuff!

Very friendly and thorough!!! I appreciate how quick and efficient Dar was. She treated me like I was her Best Friend!!! 😀

Needed the unit for the summer to hold collage items I did not want to haul back to Chicago. Lamar & Catherine were not only helpful but very pleasant which is refreshing. I'll be renting another unit from them next year as well.

Workers are great! But it went up on me after 6 mo. When I thought it was supposed to be for a yr. Was also told there is no guarantee that it wont go up again! Keep raising rent and no one will rent from you! Lamar is great though! Good guy

Lamar always gives great service. Love this location

Lamar is awesome

Lamar was so kind, prompt and extremely professional. It's a pleasure doing business here. I also feel items in good hands, as Lamar is right on the ball.

Lamar explained all of my questions, was extremely friendly during the whole process. But what really caught my eye is when off of work I watched him help a lady when her car broke down. It just showed me I trusted the right people with my storage needs.

Great place for storage. Lamar was very professional, friendly, and helpful in answering all of my questions.

Lamar was so friendly and super helpful! Locker is just the right size!

Purchased an open storage spot today. Lamar was extremely helpful, courteous, and personable. It would be nice if more people were like him! I actually look forward to saying hello to him again next time I stop in :)

Location is nice. But even though I had an appt. (around lunch time), when I pulled up, one of the employees had just jumped in their car, and despite me pulling up to the building they sped off (at super high speed). I went right past them so I know they saw me (which appeared to make them go faster). To my disappointment I found a "Gone, will be back in an hour" sign in the door...which just made me more angry. Waited 5-10 minutes hoping someone would come back. Luckily Lamar showed up and took care of me. Not sure who the girl was that sped away, but she should be fired. COMPLETELY unprofessional.

Lamar was awesome great service

Lamar was very helpful when I went to rent a unit at this location. I highly recommend going here for your storage needs.

Do not spend here. They give you a first time deal, then jack your rates up before even a year is up and refuse to negotiate with you, saying they must raise rent as the cost of business goes up. Those who pay faithfully for years continue to have their rates raised whenever corporate office deems it so. The corporate office does not care about your circumstances when you call them up to ask for help. There are faithful customers paying $500 or $600 per unit simply because they have rented for years. Don't deal with this business.

Thanks Catherine for giving me great info about this location. You are a storage expert!

Lamar was efficient, polite, and knowledgeable.

Staff is amazing and always willing to help as needed!

Lamar is great, awesome customer service, love this location

Lamar did a great job, unit was clean and as advertised. would rent from this location again.

Lamar and catherine both displayed the best customer service I've ever received from Public Storage! I would recommend this location and thanks again!

Excellent service. Very clean units. Thanks, Catherine and Lamar!

Lamar was very helpful and very easy to work with

Lamar and Catherine were very friendly and helpful.

Clean property and friendly faces. They definitely kill you with kindness here. Catherine and Lamar shine bright in a world of lackluster customer service. Keep up the good work.

Ive been storing here for a while now. Love love love lamar and catherine. Always so pleasent when i come in

Lamar and Catherine were friendly and helpful. It was great to work with such personable people...a rare thing in the customer service world. Thanks.

Loved it. Lamar & Catherine are awesome!

Lamar

Lamar helped me find the perfect boxes for shipping my lampshades. he showed me how to find the size of the lampshade on my phone from the manufacturer. everything arrived undamaged. he definitely knew his stuff.great job

I've been using this facility for several years and have always had very professional and competent service. Lamar in particular is eager to help and really knows what he's doing.

MY EXPERIENCE WAS EXCELLENT! Catherine and Lamar was very helpful to me and my co-workers while working in the area...I will highly recommend this Storage to others that work in this area that need to store thier Items or just personal use! Omar H

Lamar made my move easy. He was able to reasure me the entire time and I feel very good about leaving my belongings there. The space was a good price and very clean.

I took my niece to public storage so she could get a few items. Unfortunately she had lost her code. I was prepared to take her back home but Lamar was very courteous and told us she only needed to show her drivers licence. Thanks for turning or night around

Great place to store!!

Lamar is awsome

I was very pleased with all the help I received. Catherine was wonderful

Lamar was very knowledgable,helpful and personable.Very nice!

I recently rented a storage space and was very impressed with the professional help given by Lamar, the person working at the time. He was fast, efficient, very helpful, and his approach to customer service was outstanding. If I had a business that required someone to be my front line employee dealing with the public I would hope they were as good as he was. The space itself was clean, easy to use, and the facility was very good.

Great Lamar was wonderful!

Great. Lamar was nice and made it easy to rent the storage space.

It was awesome and efficient. Lamar was very polite, knowledgeable, and helpful

Lamar and Catherine helped me out a lot and did a wonderful job.

Lamar is awesome, fast and easy check in.

Mike was great and very knowledgeable about the units available. He explained all the costs very well and did not hide anything, the tour was great and a very welcoming environment. No pressure and a look at the unit beforehand was nice. Come even just for the friendly service!

I came to this location with the intention of storing my valuables and heirlooms, those of which I did not trust a moving van with. I was assisted by the most helpful Mike, who answered all of my rather extensive questions and went above and beyond to answer questions I hadn't even thought of. His recommendations lead me to recommend this location and this particular employee to anyone who is in need of a place to keep their belongings. Five stars without a doubt.

Excellent friendly attitude! Will be a repeat customer if needed.

Catherine and Mike are awesome! Very friendly service and efficient.

Check in was great.

Mike was very friendly, helpful and knowledgable about the storage process. He answered all my questions and provided a clear description of how to use the facility.

Mike was very nice and helpful when I had started renting my storage area and when I was ready to move out. Great place to rent.

Mike was very helpful and great to work with in securing a new public storage unit.

Catherine n Lamar very good

Catherine and Lamar were very helpful and courteous. They had a great attitude and very funny. Got situated with ease and had no problems at all. Great place and great people.

Great service, great prices for packing needs!

Lamar was knowledgeable, very courteous, welcoming and friendly. Excellent customer service. Brightened my day. Thanks, Lamar!! :•)

Made a reservation online, while driving from out of state, was easy to rent. Lamar was very professional and helpful. We were able to move our things in the same day! Security gate makes me feel safe leaving my things there.

Nice location. Lamar was very friendly and helpful. Sign up process only took a few minutes which included viewing the storage unit prior to renting. No sales pressure at all, he explained the process in depth.

Loved it Lamar was great at helping us find what we need

Mike n Lamar...such good characters! Thanks for the laugh. Check in was very quick and efficient! Most def would recommend this place to others.

Mike and Lamar were exceptionally friendly and helpful. Highly recommended location

Mike and Lamar were very helpful and friendly The storage unit was clean. I was however, surprised by the required insurance. The sales person I spoke with on the phone didn't mention it at all. That is an extra $11 at least, a month.

Mike and Lamar were very helpful. They made checking into our unit quick and fun. They explained everything very well. Great location, good prices, and good units.

Lucy did a great job setting up my rental arrangements and it is a great location and easy to locate. Nice Job Lucy!!

This was my first time using a storage unit. I was quite pleased. Lamar helped to make a somewhat stressful move much smoother. Lamar was very professional, informative and just offered excellent customer service. We were able to get in get paperwork signed and had access to unit in minutes. I am happy I choose Public Storage.