Public Storage Self-Storage Units at 900 W Layton Ave, Milwaukee, WI

Came in because I was having problems with the public storage app && Angela helped me figure it out!! Thanks for going above and beyond!!

Angela was extremely helpful Easy to work with And a blessing Thank you for have kind employees

Anglea was helpful and pleasant to work with. She is an example of what customer service should be. Allowed our experience with public storage to be a wonderful time. Five star employee

Came into rent a space with Angela and she was very helpful! Thanks again!

Angela was very helpful with renting my space & the property is clean thank you

Angela helped me with my rental over the phone && she was so patient & kind

I WANT TO CLARIFY I AM GIVING THE PROPERTY MANAGER ANGELA A 5 STAR REVIEW BUT STILL STICK WITH MY 1 STAR REVIEW OF PUBLIC STORAGE. BEEARE... IT IS NOT THE EMPLOYEES FAILT! HORRIBLE SERVICE CAN’T EVEN GET IN THE STORAGE UNIT THEY DON’T ANSWER THEIR PHONE NOBODY AT ANY LOCATION I HAD TO DISPUTE WITH MY CC COMPANY

STAY AWAY from this place! Purchased a storage unit from auction at this location, but when I came to pick it up, the unit didn't look anything like the pictures of what I bid on and was completely trashed (see pics). Facility manager didn't offer any apology and talked down to me the entire time. Asked me what I thought happened...excuse me? I don't work there. She also threw it in my face that I was keeping her there past her work hours (I showed up at 1:30 pm). Online says open until 9 pm, but apparently the manager leaves at 2 pm?? Said to me, "well I was supposed to leave at 2 pm, but I guess I can stay to deal with this situation"...gee thanks. So here's what I think happened, since they asked: either this facility posted fraudulent pictures online to take advantage of buyers, or they have terrible security and didn't appropriately restrict access and allowed someone to break into the unit. Either way, don't trust your stuff will be kept safe at this location. *First picture is what was there when I showed up. Next pictures show what was posted online for bidding.

Angela is a superstar ⭐️ I recently had the pleasure of utilizing the services of Public Storage, and I must say it was an outstanding experience from start to finish. From the moment I walked in, I was greeted with a warm welcome by their friendly and professional staff. They were incredibly knowledgeable and took the time to understand my storage needs, offering valuable suggestions and showing me various unit sizes to ensure I found the perfect fit. The facility itself is immaculate and well-maintained. Security is clearly a top priority here, with state-of-the-art surveillance cameras, secure access gates, and well-lit premises that made me feel completely at ease about storing my belongings. The cleanliness and organization of the storage units were impressive, and it was clear that Public Storage takes great pride in maintaining a top-notch environment. One of the standout features of this storage property is the convenience it offers. The location is easily accessible, and the extended hours allowed me to access my unit at times that suited my busy schedule. The availability of moving supplies and equipment on-site was a huge plus, making the entire moving process smoother and more efficient. The pricing is competitive and transparent, with no hidden fees or surprises. I appreciated the flexible rental options and the clear communication regarding payment terms. It’s evident that customer satisfaction is a priority for Public Storage, and they go above and beyond to ensure their clients have a seamless experience. In summary, Public Storage is a stellar storage facility that excels in every aspect. From exceptional customer service to top-notch security and convenience, they have truly set the bar high. I highly recommend them to anyone in need of storage solutions. This is the place where you can trust your belongings will be safe and well-cared for. Five stars all the way!

Great service, and friendly people.

The lot is super convenient and had enough stuff to fit our 3 bedroom house. You don't need to talk to anyone and the process is super easy. My family got to meet the manager, Angela, she's so nice and kind hearted. I'd give 10 stars if I could.

Angela was extra helpful && very energetic thank you for helping me today

Angela was extremely helpful showing me options for renting units. She was also very polite and energetic!

Angela was really helpful in get my storage unit setup.

Angela was really helpful,

This place is garbage. They sold that your unit after being only 3 weeks late. Do not waste your money at this place. They will sell your stuff It's like they didn't do us and the raid split up places complete garbage

Angela was very, very helpful and very nice 👍 and she deserves a raise......

Angela helped me get vacated! Thanks!

Sandee, At the Layton facility is the best rap Yaka ever have. Thank you for her. She's so helpful.

paid upfront for vehicle storage but the entrance to the storage unit is less than 8ft. I am having a hard time getting a refund.

Very disappointed. We rented the unit on August 31st and have been visiting the storage periodically to ensure our belongings remain untouched. Well last week we noticed feces and urine all over our furniture, boxes and children's belongings. Boxes and bedroom set chewed up with no one stepping forward to remedy this. There is a rodent infestation with no one wanting to be held accountable.

Good customer service Sandra was very understanding and helpful. Would recommend any day.

Love how easy it was to sign up and rent a unit online, definitely have to get the app for easy access love that feature. And cass was friendly, helpful very professional. Highly recommend

Antonee. Service was great and very helpful

Antonee is very nice sweet helpful and always smiling I really appreciate the way she helped me

Sandee was subbing in from another store when we needed a new locker. Glad we met her. She was bright, pleasant, and professional. What a great experience.

Antonee OK el trato excelente me encanta Super amable lo mejor 1000 gracias

Respectable, pleasant young lady my pleasure doing business with you and public storage

Antonee is very professional and informative. Nice and courteous to all customers and guests. Thank you Antonee !

Es seguro y confiable. TE LO RECOMIENDO.

Did you finally get rid of that worthless “manager” Angela? I haven’t seen her recently, but when she was “there” she was never in the office. When you do see her outside she has the worst attitude I’ve ever experienced from someone at your company. She talks back, rolls her eyes, and antagonizes people. I’m honestly surprised she hasn’t caused a scene or a fight (or maybe she has, I really wouldn’t be surprised). Is this really who you want as the face of your company??

All good

Sandee was very helpful. Great customer service skills.

Cass was the best 👌 help I could ask. Recommend this place.

Chris is expectation customer service representative you need more people like him!

Angela was very helpful in assisting me with finding a perfect size unit for all of my belongings! I would recommend everyone to come see her when looking for a reasonably priced unit!

Property Manager Angela is horrible!! No customer service!! I was trying to get my issue resolved with my FORMER unit. She applied a late fee AFTER I moved out, I was trying to find a solution and she was no help at ALL!!! So that shows that she never looks at the units after they vacate. You have to call and let them know even if it’s done online or by app. I’ve been moved out for a week and just today late fees have been applied, and when I called and she DID answer (the first time) she verified the day I moved out and the time, so why is this happening, why is there a late fee?After that she kept sending me to voicemail, multiple times, then would answer after I called a few times, once again because I KNOW she’s there since she answered the first time). She kept sending me to voicemail, she’s clearly in office because it’s business hours. Voicemails have been left with no callbacks. She keeps hanging up on me when all I want is a dang solution to avoid more fees!! I have recordings of her hanging up when I would ask for a district manager or someone above her, even a number. And when she finally gave me a number it was the general automated service line to make payments. Absolutely ridiculous and childish on ANGELAS end. She needs to be replaced with someone who CARES. All she cares about is that check. She may have good customer service when helping individuals find a unit, but HORRIBLE customer service when people need help with stuff like this. Thank god Cass from public storage on hwy 100 came to the rescue and helped me out.

Half the time there's no one working so if you need something, you're stuck. Very old units. Doesn't seem very secure. Constantly changing staff.

Mauricio is fantastic!

As an older person who has had a storage space at this location for an EXTREMELY LONG TIME, qualitative customer interactions are imperative. In plain speak, this means a manager who is respectful to customers. It has been beyond a privilege to speak with Angela, the property manager at this location. She is unusually proactive, transparent, and accommodating. She is also hugely attentive, and unlike other merchants, doesn’t “hurry” you off the phone. She is unquestionably the BEST manager that Public Storage has had at this location. At times, mis information can be rampant leaving a customer quite confused. Angela is explanatory, and truly desires a positive interaction with her customers. Angela brings new significance to “VALUED” customer. Please recognize her immediately for her professionalism and caring disposition. Angela is good, exceptionally good. It’s that simple. Thank you so kindly.

Since the former manager Sandy has transfered to another location , this place has spiraled into the ground . No notifications regarding increases on rent . Even though they claim to have done so . The new manager Angela , has absolutely no customer service skills whatsoever ! If you have an alternative storage option , take it , this place is the absolutely the worst. You will regret it !

Very helpful. Knowledgeable and a lot of help. Thank you! Perfect!

Hable con Angela una muchacha muy sinpatica gue me ayudo con los precios. Alegria me da que habla español. Regresare por cierto. Ella le hablo a su papa para intepretar pues todo salio bien. Se ocupa mas jente como ella.

Angela has some great customer service & is very welcoming! The moment i walked in the office it smelled nice & clean & I will be back to rent with Angela-