Amazing experience from one of my most troubling times this year we had to move last minute unexpectedly and went to this public storage to speak to Jaz she was very helpful and nice and gave us great advice and helped us get a big storage unit we appreciate her help a lot !
The facility was clean, well-maintained, and felt very secure. The staff was friendly, knowledgeable, and made the rental process smooth and straightforward. I appreciated the climate-controlled units and the wide range of sizes available. Access hours were convenient, and I never had trouble getting in or out. Highly recommend this spot if you’re looking for reliable storage in the area!
Jaz helped me get a 5x5 unit for my storage unit and was very helpful 🙂
Definitely what we asked for
We appreciate you
Thank you SHAWNA RICHEY 👍
I had the most wonderful experience with Public Storage. I was greeted and assisted by Jaz who was overly amazing. Not only did she accommodate myself and my family but she was very friendly and respectful. She is the true definition of a blessing. She took all the stress off my plate and helped make my transition so much smoother. Please give her the biggest raise and promotion possible she is a gem and keeper!
I had great customer service from Jas!
Jaz and Shawna are excellent people and very helpful. Highly recommend.
Jaz was very profession and friendly. Excellent customer service.
Jaz was one of the most helpful people I’ve met in a while when it came to customer service especially with storage needs
Giving Jaz a 5star review for her outstanding customer service!
I caution you to not rent from this company. They no longer have staff at this facility and they have several issues. Once you sign the lease beware they will raise your rent significantly. I also recently experienced a roof leak issue, which has ruined some of my stored items. The two units next to mine had the same issue. They are not responding to my phone calls, no service.
Great place quiet and convenient for my business supplies.
outstanding customer service, very helpful and efficient!
Jaz was amazing and a tremendous help
Linda is the best. Professional, knowledgeable, and kind! Would definitely use them again.
The property manager is so disrespectful. Do not rent here. They have no understanding nor sympathy toward other people's time or life. And they are never there. Bad business horrible place to store your stuff. I was trying to explain my situation to this individual and she hung the phone up on me. Wish I could give a negative star.
Jessica Waller's customer service was amazing today! I stopped by to extend my elderly mother's storage unit rental for a few more months. Jessica waited for my arrival even though her lunch hour was to begin 5 minutes after I arrived. Then she worked to get the best deal for my mom. She was able to apply a "fall deal" to her rental agreement and saved my mom $$ on her monthly rent. With my widowed mom being on a fixed income, this savings is huge! Add kindness, patience and a GREAT personality, and you've got a winner in this young lady.
Public Storage employee Markay was absolutely phenomenal. The dedication she demonstrated to customer service was immaculate. Markay is an excellent employee and individual, and made my experience with Public Storage fantastic. Thank you, Markay.
Adding on to my original review: I recently checked out of Public Storage. Wanted to reinforce the positive interactions I have had with the employees over the time I have been there. Thank you, Jessica, for helping me to check out today. Made the process very smooth and effortless for me. I appreciate Jessica’s attention to customer service.
The young lady at the desk was both very friendly and very professional... It is a pleasure to do business with someone so helpful and always smiling...
Stopped in here to see about a storage unit Jessica was new but super helpful she showed me around and helped me find the perfect unit and explained how to book to get me on the right track for my upcoming move !!!
Always friendly . And willing to help.
Public Storage Yorktown, the best customer service around provided by Jaz, what can I say! From move in, to move out, to me being in a panic about what to do. Jaz helped me navigate this process seamlessly, she walked me through my options, helped me with what I would need to pack my house, gave me pricing options, etc. Extremely knowledgable, seriously friendly, and kept me laughing through my stressful situation. I cannot recommend this place or Jaz enough, 100000/10 stars, if you’re looking for storage, this is the spot to go.
Only storage company ill use, and this location is exceptional
Great welcoming service. Jaz (?? Spelling) was fabulous and explained everything. Thanks so much.
This place has the best people working for them. I say this because they are very helpful and informative. One lady name was Jay
Amazing customer service from Jaz. She’s extremely professional and goes above and beyond for the customer. Go see her for your storage needs.
Jaz was great! Patient and understanding her job to help my family.
Kindly,
Stephanie Asirifi
Great location. The staff was very friendly, knowledgeable and helpful.
Public storage has online or e-rental to reserve a space.
You can reserve it online and Public Storage emails the unit number and gate codes. When you arrive the lock and key are inside your storage unit. The gate works from 6 am to 9pm. The Office closes earlier before 9pm so if you need to talk with them in person call ahead.
Outstanding customer service! My friend and I were trying to determine how to secure her love seat and recliner in her open truck bed. Mykal went above and beyond to help tie down her furniture, 2x8's, and dolly. Great experience and we're truly grateful.
Jasmyn was exceptional helping me with my rental l personality think she deserves a big raise
I go to the Yorktown store where I encountered Jasmine who saw I was having a stressful day when I went to pay my storage without even asking she decided to look into my payment plan and she found that I can change storage sheds and pay a cheaper rate she made my day she's a pleasure to come see and she's always concern with her concerned with her smiling
The lady Jaz was really nice and helpful. I had no idea what I needed or what I was doing. She made the process very easy. She deserves a raise.
Jaz was super awesome! She was so helpful with transferring my unit! Go see her!
I had to opportunity to collaborate with several staff at this location, all of whom were very prompt in response, professional and courteous. I would like to commend their excellent customer service! Anam, Jazmine, and District Manager, Hollis, you are appreciated!
I came in and was assisted by Carrie a few days ago!l. She was great and helped me get things squared away quickly and easily.
Carrie was an absolute pleasure to work with ! Very bubbly personality who helped make light of my situation! Would recommend anyone to work with her when inquiring about a storage unit!!
Carrie was very informative and professional and had excellent customer service.
The staff Jasmyn is very professional and friendly. She does a great job and helped me choose the right unit for my needs.
Jasmine is the best!!! Her customer service was excellent!!! Fast service with a smile!!!
CUSTOMER SERVICE WAS ON POINT BY JASMINE MONTGOMERY!! CALLED IN ASKING ABOUT SWAPPING UNITS TO SEE WATZ AVAILABLE AND THAT GURL JASMINE WAS SO PROFESSIONAL AND KIND AND VERY INFORMATIVE.. I WAS ABLE TO GET all my questions answered and will soon to be moving my units... Thanks JASMINE and the public storage community for providing excellent customer service
Jaz was very helpful she helped me save on a promotion for my unit which save me money!
Jaz & her team have been so wonderful!! Very helpful & caring. We need more people like Jaz in the world. This is a very clean & well cared for property. Great location & great staff. Why go anyplace else for your storage needs? GO SEE JAZ!!
Jaz was great. Very helpful and customer service oriented. Made the process EASY. Definitely recommend this place especially bc of her.
Jaz had Amazing Customer Service she helped me get a storage for my family 😁
Leyah provided excellent customer service. By far she's gone above and beyond to ensure all my needs were met, highly recommend to ask for her!
Ms. Jaz was patient, helpful and thorough with my paperwork to vacate my unit. Wonderful customer service! Than you!
Krystal answered so many of my questions. She was very knowledgeable and friendly.
Leyah was so helpful this weekend, she was able to get me in and out in no time. Great staff.extra friendly!!!
Leyah and Verzet helped me thru the process well. I didn't have what I needed at first but they worked with me to get all my ducks in a row. Thank you for your support!
Thanks to Ms Shawna Richey made my experience great.
Shawna is very helpful in helping me pay my bill and advising me on processes
here. Very knowledgeable and
Quite delightful.
Victor. 06/26/2022
Shaunna is amazing best experience ever! Great customer service!
Conveniently located! 10/10 & Can we talk about SHAWNA’S customer service?! She’s professional, knowledgeable and just the nicest!!
Shawne Shawna Shawna is the ABSOLUTE BEST! When I say she goes above and beyond is an understatement! She takes Customer Service to another Level! She is amazing. And because of her I trust this Facility with my personal belongings. Public Storage you out did yourselves when you decided in making Shawna part of your team. She is amazing!!!!!!!!!!!!! Not to mention but she keeps the property very clean!!!
Shawna was very helpful! When we had questions, she was quick to answer. And if she didn't have the answer, she would find them for us!
Very nice experience with my move in with Linda
Xavier went above and beyond and was very understanding of my situation. He made sure my problem was fixed.
Xavier was very helpful! Great experience overall!
Gated, serves it's purpose
Xavier was very helpful and friendly, and the made the whole process easy.