Public Storage Self-Storage Units at 612 Village Drive, Virginia Beach, VA

Ellen and Michelle were very helpful. Very responsive. It's always been simple to work with them on two of my units.

One of the best storage unit I have rented and I highly recommend to download the Public Storage App for easy access when opening the gate

This location is a self serve, but I was able to arrange to meet up with Hanna who showed me the available unit and where to place my POD when I moved in. With her help I was able to make a decision to go with this location to store my belongings and am very happy with the service provided.

Karen was such an amazing help! Thank you for helping me out!

Karen is awesome. Best staff, so helpful ! 5/5 stars!

Personell is always pleasant and most efficient with their customer service. The best staff I've dealt with opposed to others.

Charge to much

Ellen was superb! She helped me find the right unit and made sure everything was correct. She's dedicated and wants to ensure the customer is pleased. A top notch person. Thanks!

How much is the rent for a small or large space. ?

Ellen was very knowledgeable, customer focused and went out of her way to help me! A+

Came in to inquire about a unit I need in the future, Autumn took me to multiple units to find the size I needed. She had great customer service and really made my day. I had no idea about the storage process and now I do, will definitely be renting here

Ellen is wonderful!!! She goes above and beyond for her customers and does everything she can to meet the customers needs!!!

Ellen was, helpful, informative and a treat to work with. We are very happy we went with Public Storage.

Went today to get a storage unit after going to a few different places. Ellen at this particular location has been so helpful . She made sure we got the correct size to match our needs and budget . Quick professional and friendly service !! Thank you Ellen !

First experience using Public Storage, and Ellen made the process very seamless. She was able to answer all of my questions and give very helpful suggestions. Highly recommend!

Convenient location. Ellen at the front desk was super kind and informative.

Received great help from Ellen. Super friendly, knowledgeable and helped me alot with great deal !

Ellen has been great with keeping in touch about any details that have come up or questions I’ve had while my stuff has been storage. Super helpful when it came to getting everything settled. Thank you so much!!

Ellen is the absolute best!!! She is super friendly, knowledgeable and helpful. You rock Ellen!!!!

5/5 rating. Very helpful and very easy to get the storage unit size you want. Ellen works hard and is always readily available to assist you and accommodate your needs. They are very diligent with security and safe keeping of the location.

First time using storage and thank God for Ellen, she helped us with everything and answered every question we had. She was very kind and very helpful in showing us every option we had and helped us to get the best deal for our situation! I wish everyone who worked in customer service was as caring as she is!

I recently relocated to the area from Fredericksburg VA and I have to say that Ellen made the process seamless and was very knowledgeable and professional. She was a pleasure to work with and gave us lots of helpful advice. I highly recommend this facility.

Ellen was very informative. She answered all my questions, even the ones I never thought to ask. Thanks a bunch for your time and patients. Kristi S.

Ellen was so sweet and very informative! Definitely customer friendly

Had a great experience Ellen was so sweet and very helpful..

Ellen the Property Manager is easy to work with and very helpful. Property is clean and easy to access.

Ellen has been a huge help getting my belongings into a rental unit. Very friendly and experienced to help make sure you don't miss anything for the long term protection of your property.

Great job Ellen was very helpful and very friendly.

Ellen works at the front desk and she is absolutely amazing! She helped get us a spot to park our camper ASAP and was very accommodating! Her professional and high quality customer service made our experience with this storage facility exceptional!

Last month, I was caught in a peculiar situation where I lost my cc just before the rent was due and had to pay cash at in a Ches. location. They were undergoing renovation & their internet was down. They took my cash & gave me a receipt, but my payment didn't get posted. Ellen, at my location, helped me get it posted and then further helped me get the system-assessed late fee removed from my acct. She contacted her district Mgr to ensure that the late fee was properly removed! It's working with people, and in particular people like Ellen, that it's worth renting at Public Storage.

Ellen went above and beyond helping us get our camper stored. She saved us a lot of hard ache and money. Thank you Ellen! You Rock!

Very helpful. Ellen is always smiling and greeting us. Has provided good tips for protecting stored items.

great storage experience. Ellen assisted me with my rental and was excellent. She is the epitome of customer service done right. she was friendly and knowledgeable. She went above and beyond to assist with my needs. Highly recommend.

Ellen was more than helpful! She made sure I was choosing the right size unit and made the rental process very easy. I would recommend this place to everyone!

The storage spaces are clean and spacious. Ellen was very polite and explanatory about the facility.

Ellen is amazing! She was so genuinely helpful in making this a fast and easy experience for us. Thank you Ellen :)

I rented a 10x10 unit today for a pretty good price compared to the surrounding storage facilities. The process was pretty easy and Ellen the front office manager was extremely helpful, polite and friendly. The storage unit was pretty clean when I opened it and they have all drive up units which is what I needed. The location is pretty well situated and in a good part of the city.

Ellen is the most helpful, sincere and pleasant employee at public Storage. She thinks of everything you might encounter while storing your things. She is so thoughtful and knows your name everytime I stop. I appreciate her kindness and efficiency at all times. Thank you

I had excellent customer service at this Public Storage; Ellen was thorough and professional. The unit was clean and ready on time. I would not hesitate to recommend this location to others.

Go to this location see Ellen very nice and helpful

Ellen very nice lady and happy, helpful when on her property..

Ellen is a great help with things! Wonderful always.

When coming to this public Storage I always have nice communication with Ellen very helpful

Ellen is excellent! She is always helpful, friendly, and communicates very well! She really looks out for her customers.....

Ellen was very helpful!

Great service from Ellen she’s helpful and friendly

Ellen was great! Very informative, pleasant and helpful.

If you need storage, this is the place and Ellen is the lady to help you. Customer service is awesome, Ellen will recognize your vehicle, know your name. I switched storage places on a recommendation and I highly recommend this place too! If only for Ellen, you cannot go wrong here!

Clean units and great customer service! Ellen is super sweet and helpful

Ellen was terrific help, I will also rate her help & the facility as 5 🌟 in other social media and their website

Very friendly place with outstanding service. They definitely go above and beyond to be of help.

Great customer service from Ellen. Very polite and helpful. Enjoy taking to her when making my payment.

Ellen is so great! Very friendly, caring, and thoughtful! I actually picked this location because of her high reviews! She definitely lived up to everything I read! She remembers everyone too! The first minute i was there i could tell that she was the Ellen everyone raved about!

Ellen is the best hear she's so nice and friendly and also helpful she's a real Gem and asset to this management office thanks .

Ellen has been great. She has been very professional and pleasant every time I come in to pay my rent. Kinda nice that she remembers who I am.

Ellen has the best customer service I’ve ever experienced. She truly makes this experience one to remember for the good! Highly recommend Public Storage because of being treated so well!

Excellent Customer Service I would recommend this Storage. Facility with no hesitation Thanks you Ellen your the Best,Mr Ransom

I have had nothing but great customer service at this location. I have used other locations in the past but this location the customer service is always above and beyond. I even appreciate the follow up calls from Ellen, knowing that they don't have to be done but its a courtesy. Ellen is so friendly and takes time to really acknowledge the customers.

This public storage location has changed my entire view of storage unit places. Ellen is by far one of the most professional, personable, and kindest employees I’ve ever met. She has been so helpful and accommodating when I’ve needed her over the past year. You’ll know your unit is being watched over as she is aware of the smallest things - she once called me because she noticed I had a different lock on my unit and wanted to be sure I was aware. Nothing gets by Ellen. She’s awesome!!

Very friendly service from Ellen, very helpful and respectful!

Great service

From affordable rates, great service, and decent pricing, this Public Storage facility has all the things you need for short or long term storage at a cheap rate. Ellen, the manager, helped me tremendously through the process, gave me a few pointers on how to store stuff successfully, and was very friendly and kind the whole time. This facility is top notch in storage unit facilities. 👍🏻

Ellen the property lady is awesome customer service on 1000%

Ellen was fantastic help and very friendly. Was very professional and easy to connect with. I’m glad I got to experience her as the help at this service.

Ellen was very helpful in making the rental process easy and made sure all needs were met.

My husband and I recently rented a storage unit online from the Virginia Beach Village Drive location. We were phoned promptly by Ellen who scheduled a appointment for our unit rental. We are very pleased with the unit and how professional and knowledgeable Ellen was assisting with our storage unit selection.

My boyfriend and I are military and purchased a storage unit from this facility and the process was so easy and helpful all thanks to Ellen and her vast knowledge of her job. We were unsure of what we wanted but Ellen directed us on to the right path of what would be best for our situation. Ellen gave us phenomenal customer service and genuinely cared about what we needed. I highly recommend this public storage facility all because of Ellen, she exudes professionalism and legitimate concern for her customers. Ellen demonstrates the pinnacle of customer service!

Clean units, friendly staff, easy access! I’ve been storing my items here since October of 2017 and have loved it! I started with a large 10x30, then downsized to a 10x10, then moved and took on 2 additional units and have now downsized again. Each time, Ellen has made the process seamless for us and is so helpful! Property is well lit and maintained and Ellen has taken the chore-work out of moving and storage for us.

Clean facility and great customer service from the manager Ellen. Great prices also !

Excellent customer service!!!

My girlfriend first got a unit here and as we transitioned to move in together I got a unit too. Everything was really easy to book, easy access with my truck. They have boat storage as well. Ellen, the Property Manager, helped us out when we needed to take on an additional unit and was able to put us next to other which made it super helpful for ferrying things back and forth. Thank you Ellen.

Outstanding experience as a customer at this location. Ellen is incredibly kind and professional!

I highly recommend this Public Storage because of their exceptional customer service and professionalism. My partner and I rented a short-term unit to help us transition to a new apartment, as our old lease was ending. In the final week of renting the unit, my partner left for a last minute business trip and I could not locate the keys to the lock on the unit. I needed to find the keys to vacate the unit and avoid a late fee. As our deadline to vacate our unit approached, Ellen was very patient with me. She has great communication skills, as she was there to address my concerns and relay my dilemma to other employees to help me out when she was not in the office. Long story short, I found the keys before my deadline to vacate the unit. The process of closing our account was fast and efficient; Ellen informed staff members that I was coming in that day with my keys. We will definitely do business with them again for our future storage needs!

This is the best storage place in all of Virginia Beach. I have used quite a few others over the years to store my motorcycles. Ellen, at 08143, is always so helpful and in a great mood. Her knowledge of the storage business in general has made my life easier and saved me lots of money. Talk to Ellen to see if she knows of any discounts! She finds deals that you may not be aware of. The property is clean, secure, and in a convenient location, yet at a very low traffic intersection.

We’ve got good storage unit with GREAT customer care! The establishments are nice and clean. It is easy to use and to get to. Our unit was very clean. Ellen is knowledgeable and extremely helpful. She has great customer skills and always is friendly and nice. I will definitely recommend this place to anyone!

This was my first time using a storage unit. Ellen was so informative, showed me how to use the locks and gave me a lot of information. I didn’t need storage for long but had a great experience and would highly recommend this location! I didn’t have any problems or complaints. It was a seamless transaction and that is all you can ask for.

I've had a trailer in storage here for a while now. Great price and great service. Ellen was awesome, she was patient, friendly, and helpful. I would rent here any time.

By far my best experience with a storage facility. Ellen is fantastic to work with... I would not want to be anywhere else and it’s because of her. Employers need more Ellen’s on their team for sure!

The on-site manager - Ellen - is excellent. Friendly, helpful, and knowledgeable. She'll help make sure you get just the right storage space - so you don't end up renting more (or less) space than you need.

My experience was great. Ellen has excellent customer service. Need more people like her.

Ellen is an asset to this location. Ellen is the most kind and gracious employee here (only employee I have ever met here honestly). She goes above and beyond to assist her customers, whether it is giving tips on how to properly store their items, staying a bit late so that they can make a payment in person, or assisting with a Thanksgiving-Eve-turkey-deep fryer-wrong-unit-broken-lock-fiasco! (😁 She essentially saved Thanksgiving 2018.) Ellen is truly an angel, a joy to talk to, and always selflessly assist her customers even through the craziest of storage emergencies. This review is LONG OVERDUE, but the owners of this facility have an asset in Ellen. I hope they realize that she is what keeps the customers happy and those units filled. GIVE HER A RAISE, SERIOUSLY! #LoveYouEllen&ThankYou

The staff is what makes this storage space great. Extremely helpful and some of the nicest people you can meet.

Great customer service! Thank you Danisha for all the help!

Ellen provided excellent service. Demonstrated how to use the locks, while she showed me the unit. Very personable and knowledgeable. Able to answer all questions I had very quickly and efficiently. Thank you! :)

Property Manager Ellen was very helpful, made a reservation online and was promptly called to verify and set up my appointment to come in. Very clean facility!

I’ve been renting 2 storage units here for the last few months. The place is very clean and the Manager, Ellen, is very kind and does a great job knowing her tenants and keeping an eye on the place. I would highly recommend this place. Thanks Ellen.

Ellen was great!

Love public storage Ms Ellen is the best

I was there yesterday Jan 8 2019 to rent a space for my car. Ellen helped me. I have to say she was easy to talk to and she is very knowledgeable. I was convinced. I rented the space.

Ellen was so helpful! And very nice, public storage needs more employees like her. I will tell all my friends who need a storage to go there!!!! Thank you Ellen!!!

I had so many questions and I ellen was there to help answer my questions. THANK YOU . I will be in contact for more storage needs ..

Ellen, the site manager, was fantastic and friendly! She looks out for her tenants, the property, and helps people tremendously. While visiting the Public Storage location at Laskin and Village Dr. in Virginia Beach, we inadvertently locked our keys in our car. We've all done it at least once and the experience is seldom fun (or inexpensive). Ellen helped to make the situation stress-free, provided great advice, and set us at ease as we waited for the locksmith to arrive. Definitely a good Samaritan and a great asset to Public Storage!

Ellen was a great help, very personable an knowledgeable, A+ in customer service. Thank you Ellen!!!!

Thank you Ellen for everything! My family and I are grateful you were there to help us get into a storage unit fast with our belongings!! You are an asset to this company and we thank you again!!!

Ellen was extremely helpful and I would recommend her location to anyone looking for Storage.

Great location! Ellen is very helpful and friendly. She’s certainly an asset to the business.

Ellen was very sweet, informed, and helpful. All businesses would do better to have employees like her. I will return because of her service

Ellen was great. She helped us with everything we needed.

Ellen is extremely helpful, efficient, and is great at troubleshooting!

I was in need of a storage unit last min. Saw the online prices and reviews of the Village Dr. location. Ellen definitely lived up to the positive reviews and then some. Would recommend this storage to anyone and I would also recommend that they work with Ellen! It’s amazing to see that amount of customer service today; when it seems it has become a lost art...thanks Ellen!

I moved in here and Ellen was great! She really helped out and made my experience so seamless. Definitely a great place to rent!

Ellen was so helpful. She got me in and out quick and was able to accommodate me changing units when the one I selected was too small!

Ellen is the best. Makes you feel at home and is so welcoming!!!

Ellen was spectacular. I was in a very tough situation yesterday and she went out of her way to help and was very courteous about it. Her customer service was wondderful.

Is there a set schedule for Units for auction?

The service Ellen provides is the best! Always happy to help, and her perfesionalism were easy above par. She was more than willing to help with anything she could!

Ellen was tremendous. She helped us through a difficult storage problem, provided sound and practical advice, helped us locate a convenient storage area, and even brought us water in the heat of the move. Without her help we'd still be stuck. Thank you Ellen!

Excellent store manager (Ellen) and good pricing on units.

Ellen was VERY helpful. She managed to offer me a great rate for a storage unit that turned out to be exactly what I needed. And was pleasant to talk with. Really a nice person! Thank you very much, Ellen

Thanks Ellen! Wonderful customer service!!

We need more people like this working, Ellen is an excellent employee.

I haven't had a better experience at any storage facility. Ellen is great, answers all of my questions and goes out of her way to make sure I'm a happy customer. She's the reason I've decided to keep my unit as long as I have. Thanks Ellen for all your help & hard work!

I worked with Ellen to get the perfect storage until on super short notice. She was kind and helpful. It's nice to know my stuff is somewhere safe and secure.

being a customer at this place, I have the privilege of meeting Ellen. She is the epitome of good customer satisfaction. With that said, I can see myself doing business with any other storage place.

This storage property has been good, because of the primary staff person Ellen. She's been there since I first signed up. Although we had some issues initially with another unit, truck was too large to get in to the location of the unit, and the people had to quickly find another place. Other than that one incidence, Ellen is very accommodating, looks after me when rates are going up or going down to help me get best rate for my money and my needs. I appreciate her personal service, and I consider her a friend. All storage units have their issues, rate increases, etc, but she makes those things she has no control over tolerable and treats her renters with personal service and always goes the extra mile! I just hope they are paying her a good wage, because she's a gem and and you can't find that kind of PR and Customer Service just anywhere. Jennifer A

Ellen is one of the most generous and kind people I’ve met. She is always helpful when I have questions or like when I needed paperwork for the DMV. She deserves a raise.

Appreciate the great service Ellen help provide

Ellen was so helpful and kind. Her input & knowledge made my wife and I feel so comfortable storing our stuff at Public Storage! Thank you Ellen!

Staff very helpful

The manager of this place is one of the sweetest people ive ever met. She takes her job seriously and cares for the establishment greatly. I trust my things being there 100%.

I have been renting with public storage at this Virginia Beach location for the past year and Ellen has been so helpful every step of the way. Last year, I needed to rent out a unit kind of last minute she was able to get me into one within that day. I was new to the area but had to leave to go back home (out of state) all of a sudden. She recommended movers that could help me move my belongings in such a short amount of time and I was able to get everything from my townhouse and moved altogether within 2 days. Now fast forward to a year later I’m back for a short period of time to get my belongings and move them back home. I reserved a U-pack to get my stuff moved to Florida. After being in communication with Ellen the week before I was able to get my U-pack delivered to the property to be able to move quickly. Then my movers DID NOT show up to move my unit to the u-pack. I mean it was on the property but I had heavy items in my unit and I am not strong in any shape or form to move my stuff solo. Can you say I was STRESSING because I had this 28ft trailer on the property for no longer than 24 hrs and no movers in sight. Ellen to the rescue, I told her what was going on she then called up a friend that helped other residents in the past with moving items and no lie within 10 minutes he and his wife were there to help me move my storage unit. GOD IS GOOD! They were great and finish in no time and I was able to get my u-pack packed and picked up not too long after that. Everything worked out! Let me tell I have been so appreciative and grateful for the customer service I have received from this location, I know I’ll be renting from other public storage properties in the future!

Ellen was very helpful with everything. Helped me set up my account..

Ellen is the best store manager in the world!!...love her

Ellen is one of the kindest people I have met in this area; her personalized service and positive work ethic set this storage property apart from not only other companies, but within Public Storage as well. Thanks for everything!

Ellen was absolutely wonderful!! I was searching for a storage unit and after Ellen's service, I knew this was the only place I wanted to store my items! She took time to walk the property, talk to me about the security and available units throughly. She even stopped frequently to pick up items of trash as we walked the property because she takes pride in the facility being clean and well maintained! She is an impressive employee! I am happy to recommend this facility! I know that Ellen will make sure it is taken care of with great detail and pride for the property! Thank you so much for your kind service Ellen! You are a gem!

Great place, and Ellen is so kind and helpful. She definitely works hard at making this a good place to rent by making everyone feel like family. As a manager myself, I really appreciate her hard work and dedication at making this a good experience while I’m in transition.

Marsha was fantastic

Was there to work on some electrical and the manager Ellen was so helpful and nice. If all employers would be professional like her.

Love the manager Ellen. Helpful and prices good

The first time I walked in public storage and I talked with Ellen , She was helpful friendly and knowledgeable.she made me feel comfortable that I was in the right place to store my personal belongings. Everytime time I see her she always has a smile g.and says hi Rita

Ellen has been one of the most helpful person that I've run into at a storage unit. She is always there for any questions or any other reason. She has been so very pleasant to me and show that she cares for her tenant s there. Thank you Ellen. You are one in a million

Ellen was so nice and friendly! She was extremely knowledgeable and helpful, answering any and all questions I had.

Ellen was very nice and helpful. The location is great too!

Ellen was very helpful and made my experience a wonderful one. I will definitely recommend this little location to all of my friends and clients. Make sure to ask for Ellen... A++++++

I absolutely love working with Ellen. She is extremely friendly, outgoing, knowledgeable and helpful every time!!

Ellen was very friendly and helpful! She gave good tips on the best way to store certain items. I️ would definitely recommend using this public storage location.

Stellar service and always with a smile, Ellen completely made our experience with this storage facility one of the best I've had. The units were clean and easily accessible but more than anything the great experience was defined by the superior staffing!

Deal with Ellen she is very I'm formative

Service was great. Ellen was a huge help. I rented a spot for my truck it was clean and had plenty if room for what I need. Thanks again!

Called right as they open yesterday and spoke with Ellen. She was a life saver, very professional and extremely knowledgeable about the layouts of the units. I would recommend anyone to go here.

The best storage ever! Ellen is the greatest at customer service.Always helpful', finds a way to make it all work! An easy 5 star review!

Ellen was awesome! Great service, very thorough. Ellen made sure I had all the information I needed + helpful tips and she even called after we had forgotten something in our unit after move out!

Ellen is extremely helpful. I love that the facility is in a great location and I feel safe there.

Great storage with great personal service from Ellen.

Ellen was easy and great to work with!

Ellen is great and her customer service goes above and beyond .She went out her way &call ed her supervisor Michelle to help resolve my problem. For that I am very grateful. They really care about their customers.

This was the best experience I've ever had with a storage unit. Ellen runs the place meticulously with a friendly smile and helpful attitude. Highly recommend.

Ellen is absolutely the best, I would definitely refer each and everyone I know that's looking for storage to her location....If everyone in the world presented themselves the way she does it would be such a better place. Thank you Ellen😘

Ellen was awesome.

Great experience and Ellen is a superstar. Just moved out of town VA Beach to Kansas, but have been using my 10'x20' external unit for over 14 months. Set up, automated online pay, late site access till 9pm, no hassle otherwise. Now the montly rate did go back up to the reg rate after the introductory first year, but they were good to notify me.

Stopped in to get some packing supplies and Ellen was very sweet and informative. Thank you so much for all you help.

Ellen at the Virginia Beach locatoin was awesome! Thanks for all of your help

Ellen was SOOOOOO AMAZING and helpful. She went out of her way to make sure i got what i needed and had a great attitude. So happy i picked this facility!!

Very nice facility, nice location, great pricing. I've had a storage unit at this location for several months now and love it. No issues at all. I would highly recommend this location to anyone. Also the staff here is awesome, especially Ellen, she is very kind and always willing to help or answer any questions.

I met a true jewel at this location, her name is Ellen, I came there with some issues which she helped resolve, willing to help any way she could, a true customer service experience. You don't always fine persons willing to go above and beyond unless you have a passion for what you do and live people. I thank her for all her help and say you truly have a great person working and representing your company.

.I had this unit for about 6 months. Great storage unit at a pretty good price The help from Ellen at this property. was the best you will ever get. She made you feel very comfortable and helped in any way possible. When i first got there i was not sure what type of unit i needed and Ellen talked to me and directed me in the perfect unit at a great price. she also helped me with moving advice and things i may need. I once lost my keys to my lock and when i called Ellen assisted me in getting into my unit and getting a new lock with no worries at all. when moving out of the unit Ellen was there again to help the checkout process go just as smooth as it could and even assisting me with some small trash that needed to be disposed of. All around a wonderful experience. It's very nice to see someone who cares and enjoys there job as much as Ellen does. Thanks Ellen!

Ellen was very pleasant!! She took her time with us and was friendly & inviting. She also didn't mind counting all of our $1's, it was nice to deal with someone so patient.

Drug dealer living in units. Garbage everywhere, Rats. A very nasty and dangerous place. We left after complaining about the homeless drug dealers in the units.

I worked with Ellen during my short term rental of a unit, from the beginning she has been more than helpful with all of her knowledge in the storage units, pricing, she even went as far as letting me know a bit about the Virginia Beach since I am new in time. One thing that stood out to me was she went out of her way to give me a call to follow up with me and my future plans with my storage unit just to stay on the same page with me! I appreciate the great customer service!!!

Ellen is very helpful and an awesome person. Thank you!

Thank you Ellen for your help. ;)

Ellen was very friendly and knowledgeable about the units. Ellen was very easy to work with!

Wonderful staff and great location! Ellen was very helpful and very friendly.

Great staff, very friendly! Ended up with the perfect sized unit. Even with all the rain Virginia Beach had, while my stuff was in storage, it all stayed dry.

Great location, fantastic staff. Family business with most considerate staff. Safe, secure and dry units Master combination to premises, then you provide your own lock and keys to your own unit. Reasonable monthly fees.

Exceptional customer service. Very helpful and very friendly

Our experience at this location was so simple and stress free. Ellen was extremely helpful. She answered all of our questions in a knowledgeable and friendly manor and gave recommendations for the type of storage unit that would best fit our needs. She was wonderful!

Ellen is very personable and friendly with every customer. Her professionalism is outstanding and Public Storage has great deals and affordable prices for units!! Thank you so much Ellen!

Excellent customer service ! Ellen is absolutely commited to helping in anyway she can.

Within 3 months of having my unit they upped my rent $10. Their facilities are roach infested. Save your time and money and shop another storage facility.

The best customer service from Ellen at village drive in virginia beach. We will definitely consider storing our stuff here again! Wow

Very clean and nice

Im very pleased with the customer service. Ellen did an amazing job helping me find the perfect size storage that stored all my belongings easily. Definitely recommend this facility!!

Great place. Location is perfect. The grounds are clean and well kept. Ellen is very helpful and personable - great customer service!

Great staff. Ellen is awesome.

Ellen the manager is Plenty of help, hooked me up, made sure my unit was safe by calling me that I locked unit wrong. Called me yesterday to remind me of my bill.

Ellen was such a breath of fresh air, professional and efficient. Working with her during a move - made moving easier. Thank you Ellen.

Excellent friendly customer service (from Ellen ), nice clean units, and quick service, I am super happy with my choice of Public Storage at this location.

i called today and talked to the property manager and she was kind and very helpful. i will definitely recommend this facility to anyone !!

Cheyenne is very friendly and helpful.

this place is awesome. cheyenne had me set up within minutes and answered all my questions thoroughly.

Great customer service! Cheyenne really did an amazing job explaining everything to me and making sure that my needs were met. Thanks Cheyenne!!!

I met with Brenda. She was very helpful and informative.

Cheyenne was excellent! She found us the perfect sized unit and was very helpful. Awesome customer service!

Lots of patience. Nice grounds. Very friendly people.

Cheyenne was wonderful! She answered all of our questions and greeted us with a smile.

Very fast an friendly service.Brenda was very knowledgeable and sweet.

Met with Cheyenne about renting a parking space. Super helpful and helped make my experience there extremely easy. Will definitely refer this facility to anybody looking for storage of any kind. Thanks Cheyenne!

Cheyenne was super cheerful and professional actually looking forward to the move into storage! Great rates and easy access.

Quick, easy, and affordable.

Cheyenne was awesome! !! Super helpful and professional.

I have a parkin space here at Laskin and I saw Danielle on the property and she was so sweet and kind asking about my experience here . I truly did appreciate the hospitality. Thanks Danielle

Easy online reservation process. I was contacted by phone within a few hours and we discussed my storage needs and determined an appropriate time to inspect the facility and arrange for move in. Met with Scott on move in day. He ensured that space would suit my needs and overviewed PS policy on renter's rights. We completed all paperwork in a timely manner. So far, so good. Thanks Scott.

Danielle got me into my unit and out the door with excellent customer service! She was very friendly and helpful answering all of my questions!

Wendy is the best! She always takes care of me!!

Great experience dealing with Wendy very valuable asset to your company

Wendy was very helpful and friendly. Unit was convenient, clean and the right size.

Awesome customer service. Wendy was very approachable. Helped answer all questions. Thank you very for the friendly establishment.

Very friendly and professional staff, Wendy is awesome. Location is great! No traffic. Very secure location. Best public storage location I have dealt with!

The facility is clean and neat. Wendy is an absolute delight. Very helpful and will be returning.

I have two units and Wendy has assisted me with both. I find her to be very caring, patient and personable with her tenants. She is a real assert to Public Storage. Thanks for all of your help Wendy!

Wendy is a great asset to this company. shes caring for customers very fun to talk to and understanding...and these instructions for this review on the card bite.

Excellent service, excellent staff! Wendy is great and always professional!

Jamie was a great help in assisting me with my storage unit

Wendy is awesome very attentive and helpful .you dont want to go anywhere else.

Always a good experience when going to public storage where the staff helps you quickly and efficiently. Want to thank Wendy especially for always being accommodating and patient. Your great!

Went in to pay on my unit today and Sherrita was very helpful fast and effecient, and ensured that my storage needs were met and everything was working out well with my unit, awesome customer service!

Sherrita was extremely pleasant while helping with my payment this morning! very charismatic and welcoming attitude, I would recommend public storage to any of my friends and family based off of my experience with her their this morning.

My experience with Public storage has been amazing to say the least. Wendy there has been been more than accommodating and patience with me. I personal feel that Wendy has gone above and beyond her professional duties to make sure that not only were my storage needs where met, but she also communicates with me in a way that makes me know that my belongs safe with Public Storage. Wendy has a great sense of humour; and yet, she still maintains a professional demeanour at all times. Thank you, thank you, thank you Wendy for all you do for all us with a rental unit at Public Storage at 612 Village Dr. 23454.

This location is great for me close to my home. The workers are very helpful . Nice when I come in to pay. Can't say any bad on anything.

I always receive excellent service. When I see Wendy on the property she is always friendly and helpful.

Jamie was very professional and efficient in processing my rental. She was pleasant and very knowledgeable. The large unit was well priced, convenient, and clean upon inspection. Jamie is a most excellent representative of Public Storage as she provided the service, marketed additional supplies and services, and was very businesslike in her entire demeanor during my sign-up for a unit. In short, I would be very willing to hire Jamie to work in my business as she is a very real asset to the company. I really appreciate her help and support in determining my space needs and ensuring I was happy with the unit I rented. She deserves more than a pat-on-the-back, she is certainly ready for more responsibility and greater challenges. Ron Bishop, 6-26-15

great prices and the office is always really helpful

Awesome

Excellent service and smiles with Wendy and Michelle!!! Thank you for all your help and kindness!

Wendy provides outstanding customer service. Facilities very clean, organized and ensure the security of my belongings.

The service I received was fantastic and very helpful. The woman (Wendy) who helpful and very kind.

great costumer service ! very nice !

Wendy omg one of best n charming property manager @ public storage was so helpful n gave me great advice on life!!!

amazing service! Wendy was so much help to us and got us the perfect unit with absolutely no notice.

I stopped by to say hello to Wendy and she was in the middle of helping an older gentleman. Her willingness to make the customer happy was admirable. You can tell she really cares about her ppl. Keep up the good job!!

Recently got a unit. The process was super easy and Wendy at the front desk was awesome. Everything was explained thoroughly and prices were reasonable. Definitely recommend this place if you need a storage unit!

Jamie was very helpful and knowledgable of the rates and property. I would recommend this storage property to anyone.

excellent experience, Wendy and Jamie were both very helpful and very informative. they answered all my questions and were very nice to me. If you need to store anything i recommend public storage 612 village dr. virginia beach va 23454 nice joyful people, great rates.

awesome

We just moved here from San Diego and we could not move into our original house,so we rented a smaller townhouse and a storage unit. I was expecting it to be a hassle but Wendy, one of the employees at public storage made it extremely simple! Anytime I have a question, or even need directions or a answer about a business in the area, she has always been kind and compassionate! I would highly recommend this facility to anyone who needs to store something small or large!

I was just at your location on Januaury 5th helping a friend who has been going through some hard times, and fortunately for us the lady working there, Wendy, was a real delight. Even though my friend was in a bit of a mood she was able to make him smile, it really turned the rest of our day around. I am glad she was there, I don’t think anyone else could’ve pulled him out of that funk he was in. Thank you so much Wendy!!

so helpful and courteous

great service and friendly staff

I moved to a competitor after a rate increase on my storage space. I felt as if I was conned into their price (just to get me in the door). Service wasn't bad but the rent increase is what chased me away.

Did this for Victortia she is awesome

My boyfriend and I have a unit here and I would recommend this location. Erin always is nice and helpful.

Erin was exceptionally friendly and helpful every time I went into the office. The whole staff was always courteous. I never had any issues and when I had a credit on my account, they ensured I knew immediately and reminded me when I forgot I had it! Great experience working with them. I will recommend anyone to this particular Public Storage business. Thanks Erin and staff! Ted

Great experience, I will be back in the morning to rent with Tonya.

Good job.

I had a fantastic experience today. My lock was not working...Tanya to the rescue! She walked over to my unit & tried to help me with it. It was being stubborn so Tanya happily gave me a new lock! Hurray! I'm so stressed from moving & Tanya was able to put a smile on my face by making something less stressful for me! Thank you Tanya & Public Storage!

Excellent, tonya provided great service!

Tanya was great

Tonya gave me the absolute best service I've ever had!!!!

Great experience. Very helpful. Storage clean.

Quick and easy process. Tonya was friendly and very helpful and professional.

Tonya was very knowledgeable and helpful

Tonya provided excellent customer service

Tonya

Overall a good place.Customer service is good.Its hard to get into the office because there's usually only one employee on the premises.Also there's definitely a mouse/rat problem within the facility.some of my picture frames were chewed on and I didn't have no food in there.Could use more lighting in storage units as well.only one light when u open your unit.

Erin was a great help. She showed us several spaces that would be good for our needs. She helped answer all of questions and extremely friendly and knowledgable. The storage facility is in a great safe location.

Tonya was nice & very helpful.

Had a wonderful experience . I had to move very quickly, the property manager helped me out , she was very professional and knowledgable.

Tonya was perfect and extremely helpful!

Great service

5 star service with excellent customer service.

Tonya provided excellent customer service and accommodated my specific needs. Great service.

The staff was very knowledgeable and eager to help with selecting the best unit for me. Management thoroughly explained the contract, terms and conditions that were a part of renting the unit, and I would definitely recommend anyone to this location. Very clean facility and extremely great service overall!

I first spoke with someone on the phone, I believe his name was Ray. He helped me locate a storage unit adequate for my stuff in the area I was looking for and helped me with pricing and with the dollar month promotion. He then made an appointment for me to go view the storage. I got a call from Erin withing 24 hours to review my appointment. She was very helpful once I got there and was so friendly. She showed us to our unit and made sure we were happy with it. She explained insurance and protecting , she was just very helpful and gave me everything I needed and all the information I required. I would definitely recommend this location, Erin is honest, helpful and very friendly !

Excellent service clean room

Excellent experience. Quick and easy.

Brittani was amazing!

I went to the public storage on Saturday morning Feb. 15th , looking for just a box. the person behind the walk in at the desk was friendly and as pleasant as could be. when I told her what I needed she was very knowledgeable and assisted me with a smile. I would definitely go back to his public storage just because the customer service was excellent.

Very helpful and informed about facility...quick and painless

I really had a great experience here at this location. The property manager know's her stuff .

I went to this location the other day and was so happy with my customer service experience. The property was clean and the property manager tonya was so helpful and I will definitely be getting my unit here!

Kimberley was very professional, upbeat and helpful during my check in process. She explained everything very well and answered all my questions completely. Facilities are well maintained and if Kimberly is any indication of the quality you will find here you will not be disappointed. She did a great job.

Just came back from visiting your faculty and the manager on duty was very professional and showed me several units out in the rain on this cold day. She was knowledgeable and courteous. I would definitely recommend this facility to everyone. I made a reservation and will be moving in on Saturday!

Great customer service. The property Mng. Tonya was very knowledgeable of the property and was willing to show me several units today. I felt that she went above and beyond even though I didn't purchase a unit.

Excellent customer service and competitive prices. Facilities are well kept and very organized. Highly recommend for your storage needs!