Public Storage Self-Storage Units at 1409 Diamond Springs Road, Virginia Beach, VA

She was extremely accommodating and helpful when she didn’t have to be

They have an electric problem and they refuse to fix it. There are no lights in the storage units

Josie and Ryan are very awesome to work with. Kind friendly and very professional. I would work with them any day of the week!

Logan was great, very helpful and knowledgeable. Able to take care of everything right away and was great every step of the way. I really appreciate it and it made the experience a lot better.

First, I would like to thank this Public Storage! Not only did they help me secure a unit, but the manager was extremely informative about the app, and she even helped me download it! Josie, I believe was her name, is an asset to this company! She was friendly, walked me through the auto-pay, and told me that they had boxes for me to purchase. I LOVED the new camera system that they have installed, and every angle of the property is covered! If you need a storage unit, look NO further for Josie is the kindest, most helpful person to call and get the best unit for your belongings! I would give Josie higher than 5 stars, but unfortunately, it only offers 5! Thank you again, Ms. Josie, for all of your time, help, dedication to your work, and most of all, for the best attitude, great personality, and for your kindness!

Ms Josie has been nothing but patient and out standing with her un believable customer service am more than thankful she really need more stars than 5 thanks.

Josie was extremely helpful and friendly! Very much enjoyed our conversation. Very easy to talk to while I go through this process! Highly recommend!

The staff there is absolutely amazing and professional! From day one, I was treated with care and was given a unit immediately for same day move in. I have been in the Army for 36 years and I have moved around allot; they are the best at what they do.

I would like to thank Josie for a first time wonderful experience where. She very professional and funny. Any question I had she had the answer. She made my expectations a breeze

Customer service skills of Josie is Golden Stauts. The best hands down. Treating the customer right all the time is her logo. Josie is located @1409 Diamond Springs.

Stopped there a few minutes ago to inquire about renting a space. The girl working was very sullen and rude. She didn't know anything about the sizes and the only thing she could tell me about prices is that they change every day. WHAT!!!!! If this is how you treat customers then thanks but no thanks. I'll go somewhere where they have manners!!

Ms.Josie is so wonderful in helping me with all my storage needs,and very helpful if I have any Issues

Susan the manager there is awesome! She makes you feel very welcome and valued.the place is clean, secure and very well lit up.but it is really Susan awesomeness that sells this diamond springs location to me.

The staff was helpful took their time and was very patient with me and I truly appreciate it no fast talking no big words just straightforward into the point I give them a 10 out of 10

Bought a storage unit here from auction. Josie was lovely.

Josie was amazing. Made sure i didn't have any questions and made sure i was happy with my unit

Thank u for all you do

Josie is the BEST in the BUSINESS!!!!! Thank you for being so amazing Josie and I love your new office!!!

Courteous staff

AMAZING STAFF!!!! Josie was so helpful it was as easy as 1 2 3… I will be using this place for my storage needs in the future!

Just want to give a shout out to Susan who is always there to answer questions and help in any way she can.

Josie is AMAZING, very attentive and her customer service is impeccable! Thanks for your help and patience😊. My husband and I appreciate you.

Josie was very amazing helped through a big mix up she deserves a raise!!

Im currently in the military and overseas.The people here helped me out a great deal and stayed in contact with me and helped me with every possible issue that came up. I would definitely use their service's again and would recommend anyone whose in need of storage to highly consider them.

Affordable and they had something available when I needed it. Was able to do everything online but when I interacted with a staff as I finish out my contract they were very friendly and helpful.

How do expect to charge full price and dont have working lights in ac units?

Do u have small size store available

My husband and I rented online which we never do but we need a space fast that was inexpensive. The online process was super quick to complete and with the company sending an email with all of our information it felt more secure. We got there early today and Josie was so helpful. She left a lock in our unit so when we got there we didn't have to worry about anything. Our space was clean and much bigger than we expected and for the price it was perfect. We've rented at other storage facilities and they all sucked so this being such a breeze was a nice feeling. Josie needs a raise for her hardwork.

Can l rent a truck here at public Storage

My move in experience was excellent. The property manager walked me through all the steps I needed being my first time renting at public storage. However, My move out experience was like moving in except, the property manager yet again whent to great lengths to help. Ms Jose, the property manager, inspite of experiencing some unfortunate sicumstance, at the time of my moving out, with her mother having suffered a stroke the day I was moving out and was not able to accept calls, eventually got back to me to answer my questions and help me move out of my storage. Ms Jose is definatelly an extraordinary person. Thank you Jose!

This place is a ripoff every year the rate climbs. The first year it was 120 bucks a month. After 4 years we are now over 300 a month. They take advantage of long term rentals with rate increases. While offer deep discounts to new customers. The same unit I rent is 189 dollars if you are a new customer. But 312 for a customer who has been in the unit for over fours years. I have also never missed a payment or been late. So if you can avoid renting a unit do yourself a favor and do that.

Josie is the absolute best! This was my first time getting a storage. She was very helpful. Showed me personally where my unit was at. Did my contract online. Fast and easy!

I just purchased a 5 by 10 unit that is just right for my belongings, thanks to the helpful associate by the name of Essence i was able to find one with my budget!! she was very knowledgeable and polite and patient with me even though i was irritated hot and flustered. Give her a raise for having to deal with people like me... thank you sweetie your customer service skills goes far and beyond!!!

There is an associate at this location, by the name of Essence. I always see her doing her rounds, cleaning and keeping the property up whenever i come to check on my unit. She is always smiling and quick to help me when I ask even if she is busy doing something else at the time. Great job job young lady n thank you for all your help

I was very displeased upon arriving at the store, the online promotion was not available as stated online. However Ms. ESSENCE WAS OF GREAT SERVICE!! She took the time to find what else I might qualify and I really appreciated that even there were no more promotion. Just would ok to thank for her time and energy.

The service here is always good. And associate Essence Went above and beyond to help satisfy my storage needs.

Essence was awesome she made good recommendations on which size storage unit was adequate for me and my family … thanks so much you made the whole experience so much better

Josie was such a lovely, great and helpful person! She was very professional and informative! She made me comfortable with my purchase!

Do they have climate control

Chassidy was very kind and patient she took the time to stay on the phone helping me , a person whom is not that computer savvy complete my online application.

MS.Josie was wonderful in helping me with my new unit.And I look forward to our business together. Thanks again Ms.Josie you were truly a Blessing.

This is by far the worse Public Storage company at the Diamond Springs location. The property manager lacks customer service experience. She is very rude and unknowable about their business. So I contacted the person who should have been more experienced in her job, but from speaking with Ms Michelle Kaufman now I can understand why the property manager disrespects the customers like she does. So if you are looking for a more suitable managed facility to store your belongs and want to make sure that you are getting your monies Worth PLEASE DON’T select this facility to store your valuable belongings.

Susan made the leasing process easy and was polite and understanding to my needs. I got the space I needed and she was very helpful with the login and the entrance code. The customer service was very professional and would recommend to others.

Jaleesa is awesome

Josie did such an incredible job at working to get me just the unit I needed and answering my questions! She was thoughtful, straight forward, and made me confident in the process and outcome of storing my belongings. I can not thank you enough Josie for helping me through this process and being so thoughtful in your approach.

Josie was wonderful love her, great experience.

Josie was such a big help, very friendly and made the experience very smooth, also answered our questions before we even asked which is amazing from Tiki(😂) and Tae. Would definitely recommend to anyone looking to move. Especially if Josie’s at the desk.

Super friendly staff

Steep pricing

Very helpful and friendly staff but the units aren't particularly clean and do not seal snuggly

Chassidy was friendly and knowledgeable. My transaction was very easy and I was in and out in about 10 minutes. It’s great to have friendly people in these customerservice positions

Josie made a stressful situation so much easier to deal with. She was super patient with my many questions and thorough in her answers. I'd always head into the office overwhelmed because of the reason I had the storage in the first place and would leave feeling like I didn't have a care in the world thanks to her. Would recommend highly just because of Josie.

I have been here going on six years and I have no complaints. The lady in the office is always friendly and goes out of her way for everyone. If u want to see how big the storage units actually are, she will take u to them and explain exactly how much u can fill in each with no problem. She is always patient and observing! Best one in Va Beach!!

Exceptional service and great customer service. Questions answered and Josie was extremely friendly and helpful. Made the right choice with this property.

Great prices and service....

Candice is a rock star! This is the second experience using Public Storage Diamond Springs Road. Everything was explained in detail and it was obvious my needs were important! Thank you for making my moving transition painless!!

Process was smooth and quick filled with laughter! Josie is hilarious and a great employee!

I appreciate the assistance from Keith for my storage unit. Very helpful and friendly.

Candice was extremely helpful with everything. Very good customer service

Candice was wonderful. Excellent customer service, patient and prompt.

Candice she is very professional and kind.

No problem there staff is great

Josie is very helpful and friendly also gives great advice I would recommend this storage

Autumn has excellent customer service.

Very helpful, would recommend to anyone

Was in and out super quickly and Josie explained everything very well and left me with 0 questions or worries about renting my unit! She even helped me get a unit that was easier to get my 20ft truck to!

Manager's name is Josie she is awesome very helpful very thorough we will definitely be breaking storage from here again and I will definitely tell friends and family if they need storage to go see Josie great job girl

We had to get a last minute storage unit after my Best friend moved all the way from Georgia. Josie was super helpful and the sweetest person I've talked to. She got us set up and squared away in no time and kept us laughing the whole time.

Brenda was such a beautiful person and very respectful

Brenda was super helpful efficient deserving of at least 2 raises

Outstanding customer service and easy access.

Ms. Brenda was amazing!!! She made this process so easy!!! She was wonderful....she Explained everything I needed to know about the storage unit. Absolutely fantastic!!!

The staff is excellent always looking out for me 🙂🙂

Tina was very informative, patient and direct with me in making sure I chose the bear unit for my valuables. She projected the importance of insurance and made sure I knew what exactly my price was every month so there’s no confusion. We need more people like her in the world!!! Thank you!

Brenda was great!

Brenda is awesome

While calling around to get quotes for storage units; I ended up stopping in at this location so I could personally see the units and the conditions. Josie was a great help!! Enthusiastic to show me around the property and the prices that went with each size unit!! Anywhere else I was just given a birds eye view draw up of the size differences. I greatly appreciated her willingness to show and tell all info.

Josie is great. Always helps with my account and keeps me informed. Thanks!

Good place. Good prices. Clean. Usually a special going on. Josie makes it pleasurable. She’s extremely sweet and helpful. Other places in the area are way pricey. The only thing that can improve is keeping the dumpsters open at all times.

Josie is great and always eager to help her customers. I wish people would stop breaking her gate! Safe location and great customer service.

I’ve been renting here for about 5 months and have never had a problem. I keep my boat here and always feel safe. Staff is great! High recommended!

Always friendly

Josie is great! Awesome customer service and always helpful

Tina is a very patient and knowledgeable manager. great service

Great staff and great service! Josie is amazing and very helpful and the other 2 ladies. Josie goes above and beyond, very responsive. Thank you. Highly Recommended!

Josie was very friendly and helped me with everything I needed while using their storage units. Easy, cheap and hassle free.

Brenda did a great job ! She told us everything we needed to know and was super nice.

Great experience

Tina and zura were excellent, very nice, very courteous .

Very awesome and friendly... Great peeps. Tina and Zura rock

Great service from Brenda! Really easy and convenient customer service!

Perfect for my short notice rental needs.

Good facitily - nice people!

Great place thank you Tina

Went to help a friend clean out their storage area on July 4th. No one was around gate was open. Friend only needed storage area for a few days.

Have rented from this location a couple times before, never had an issue til now. After moving out on the 1st during business hours while an attendant was on duty, I received an email stating that I vacated on the 2nd and owed a balance. I called the office and was given a phony corporate number, which I had only wanted because upon moving in was told that my balance could be prorated if I moved out before the month was over. Corporate customer service was rude and at this point am only willing to pay the balance to avoid dealing with collections. What's messed up is I could pay for a month of storage that I'm I not using just to have someone move into the same unit and pay as well, making Public Storage twice the money. How is this ethical in any way?! This has disappointed me so much and will never return as a customer. What really gets me is no one was willing to help. Not the attendant who gave me the phony corporate number or the rude customer service representative who answered when I got the correct number. How do you not look out for the customers who are literally putting money in your pockets? Shame on you Public Storage!

Josie! Did great

Great service. Excellent support at front desk especially from Tina and Siobhan. Access is very convenient.

Very great with us 100% mrs Breada thank you so much

Tina was amazing today helping find the perfect storage for me and my family !!!!

Brenda It was great from the beginning Show me Avery thing I need Carlos

Ms.Josie was such a big help, she made the move experience so easy

Josie is a happy, funny, person to talk to. And get EVERYTHING you need at the storage. This is my 2time going there and I love them for all the help. Thanks..

Mrs. Tina , was polite and well and she knew exactly what we needed she was great thanks again

Tina M is awesome!

Tina was very helpful and patient with me. I highly recommend.

I would like to take the time to applaud Josie and Tina M. on their customer service. After relocating from KY, I encountered Josie and her beautiful spirit and customer service. She's an absolute asset to the company! Tina M. assisted me in a lighting issue in a split second with outstanding customer service as well. I would most definitely recommend this location for anyone's storage needs😊

Tina M. is the best! She was super pleasant to work with and a lot of fun to talk too. Thank you!!

Excellent, friendly customer service!! Thanks Tina M!!

Tina M. was very pleasant and welcoming and the property is very clean. Tina went over and beyond to make sure my experience here was great. You will not be disppointed renting here, be sure to ask for Tina.

Mrs.Tina was very informative and helpful!!

Stacy was very polite and very helpful and she suggested great products for my belongings. I recommend people to use storage at this location.

Great customer service. Stacy suggested great products. It was quick and efficient. She put a smile on my face in the middle of a hectic day. I'd recommend her and public storage any day!

Outstanding service provided by Ms. Stacy!!!!!!

Stacy was very helpful and friendly! Excellent customer service! Would definitely recommend if you are looking for storage!

Hey Stacy was very professional and helpful in suggesting stretch wrap for my totes. She also explained everything well and I didn’t feel rushed. It was a smooth transition and she even made me laugh in the midst of my situation.

Stacy is a great manager. Very friendly and professional. I highly recommend renting from this location!

Stacy is 'Awesome'! she has been very helpful & is very knowledgeable, answering any/all of my questions in detail, a real professional!

Stacy was great and took care of me the moment I walked in. Awesome customer service and affordable storage for my goods.

I highly recommend this location to store your goods ! Stacy is a superstar!!!!!

Love this place employees are friendly and very helpful! Facility is clean and prices are affordable!! Will definitely be back and recommend!!!

Great service and friendly atmosphere! Hit up Josie, she’s awesome!

Staff was very kind and helpful i would recommend this location for all storage needs

Stacy was amazing and had great customer service....give us the best option on what size unit we needed....awesome..!!!!.we will definitly use again

Stacy is wonderful at her job. She is extremely knowledgeable and cares about her customers.

I just leased a unit today and Danisha was so helpful. She guided me through the process and made sure I was well taken care of. Her welcoming attitude was also a bonus!

The front rep Josie is amazing. She was super friendly and very knowledgeable of what I needed. Thank you for such great service and affordable Price

Great place to work with! Staff are friendly and professional. Particularly Josie and Sarah. They went out of their way to help me and made sure everything was to my satisfaction. Thanks!

This is a great place if you need a storage.

I can not say enough great things about Josie at the Diamond Spring Public Storage location. She was very informative, pleasant, and made the whole process easy. Thanks Again-

Exemplary service!! Very nice and helpful staff. Thank you, Josie and Danisha. Highly recommend this place.

Josie was very helpful with helping me set up a storage unit and suggesting extra supplies as a walk-in, no reservation on a Sunday. She took me out to the storage unit and made sure it worked out well, great service, thanks Josie and Public Storage.

Great place and personal,I would love a Job!,maintenance and cleaning,I am retired US Navy!!

Brenda was very helpful and nice. Gave us a nice space at a decent price.

Stacy is Awesome , she got me in and out

Josie was very helpful and nice I would highly recommend this place

Kyara and Josie was very helpful. Would definitely come back here.

Brenda is so helpful. Very friendly. She went out of her way to help me with me with my situation

I very much love these two Mrs Brenda and Josie . perfect customer service Thank you sooo much

Great customer service from Josie.

Bad, dirty, ant and rat infested. Needs an upgrade not in competition with other storage facilities. My stuff got infested and had to throw a lot of clothing, shoes out to many bugs crawling. Would not reccomend.

Rented a 5x10 unit, super easy access, price was affordable, and Josie was absolutely awesome she was so nice and took great care of me!

Best location! Ladies are helpful, knowledgable and sweet as pie!

Josie was very helpful and a very professional person.

good location. Friendly staff. Good price and selection of storage sizes.

Kyara was very friendly and knowledgeable. She did a really nice job ensuring we got the best deal for our money. She was also very flexible with scheduling. Thanks again Kyara.

Josie is awesome! She helped me get checked in quickly so I could make my flight. The location is perfect right next to the airport.

Tina was a freak help today! She got me all set up with my unit and was super friendly! Thank ou very much

Tina was great and very efficient

Josie and Tammy were friendly and very helpful.

All answers provided with smiles and clear directions. They, Josie and Tina, were a delight to work with.

The staff was very friendly and answered my questions. I recommend this location if your in need of a storage unit.

The customer service was incredible!!! Absolutely loved how I was treated and the level of professionalism!

Tina was excellent help went through the whole process quickly and with ease

Marsha was excellent and quick!

I really appreciate the excellent customer service Marsha has provided today. She answered all of my questions and the process was quick. Thank you Marsha!!

Marsha has been a great help! The property is secured and big, will definitely recommend this place!

Very pleasant staff. MARSHA was very nice

Customer service is A1 at this storage facility... Josie was great, she helped me from start to finish... I will definitely be back if I ever need a storage unit again.

She the best tina

Josie was great help with my storage needs and very nice!

Do you sell boxes if so how much & do you sell in bundle??? I need some sm boxes & i live on Jankie Rd.

Fair pricing

Marsha was very helpful. Excellent service!

Josie and Brenda were awesome and it was a smooth evolution stopping my contract there. I would definitely use them again if needed.

Good service! Marsha was very helpful!

Marsha has great customer service skills she was very helpful and polite. This property is highly recommended.

Great friendly staff

Marsha was very helpful and easy to talk to. I definitely recommend her for anyone coming to Public Storage.

Josie is the BEST! Not only does she followed up, but she's ALWAYS available to answer ANY AND ALL QUESTIONS! She is a great asset to the Public Storage Companies! 👍

Great service. Always accessible. Never had any problems in over 2 years.

Anthony made my rental experience fun and exciting. If u need a storage space I highly recommend Public Storage to store your goods!

Josie did a great job helping us find the right storage space Go Josie

good

Are use public storage to Virginia Beach and we would be happy to the service Mrs. Josie would you professionals and what a nice person I recommend that you guys use the public storage

Excellent customer service. If i remember correctly his name is Anthony. Fair prices.

Kristen was very helpful and pleasant to work. Highly recommend them

Kristen was outstanding! Customer service was the best I've received in a long time!

Josie was professional and extremely helpful! I love this location. The hours are great and the staff is very friendly.

Beyound help full in the time most needed. Love this place

Josie has a very positive attitude , wonderful smile , extremely polite and helpful.

Dirty and bad location, worried about getting robbed while I was there.

Josie customer service skills are superb.

Bethany is the very best! Favorite storage unit ever!!!

They are the greatest. I came right in and I was taken care of. Young lady made everything really Easy!!!

Bethany was Super helpful and efficient with me even on an empty stomach! Thanks!

Great Folks!!!! Very Friendly

I have rented at this facilty for some time now and this location is a great choice to rent from. Keith is always pleasant and goes over and beyond to make sure your experience renting with them is great. It is very clean and I have not had any problems whatsoever. Choose Diamond Springs and ask for Keith, you wont be disappointed!! :-)

Quick and easy to get a space!

Cydney gave great customer service!

We recently helped my mother move her things from her storage unit into her apartment. What we thought would take a month or two took much longer. She was very happy with her unit and the service at this facility. We were pleased with the friendly service from the manager and the cleanliness of the facility. We would highly recommend the Public Storage on Diamond Springs Rd for anyone in need of a safe and clean place to store their things. Thanks.

Great job Keith!!!!

Great service.

Keith was very helpful

I needed a storage unit about a year and a half ago. I thought I would only need it a month or two but you know how that goes. I was treated well by Keith and staff. I would recommend this facility. Thanks.

I just needed some mattress covers and the man in the office was very helpful and friendly.Thanks.

Keith was very nice and helpful

Great staff. The facility is very clean and accessible. Would recommend highly

I was helped by Keith. He maintained a professional demeanor and addressed all of my questions with knowledge and expertise. Thank you, Keith, for a great experience.

Love this place

Thank you Dana for being so helpful! This place is clean and convenient.

My thanks to Keith for helping me find a storage unit despite the heat. You made a hot miserable day a little better. I am pleased with the service and reccomend this facility. Thanks again!

Two weeks late- sends me a notice that my insurance is canceling and my unit is locked and going up for auction. $20 late fee applied- understandable. I pay June rent on July 2nd. Another $82.50 fee is applied and to top it off they will not unlock my unit!!! I am now caught up (It's onlyJuly 3rd- I have until the 5th). They still have my unit set for AUCTION on the 27th of this month!!!! How much sense does thus make. I've had other storage units- after the 3rd month your unit goes for auction- NOT 2 WEEKS! And then you pay late fee and unit price- to get caught up and still cannot have possession of your stuff!!!! I'm definitely looking elsewhere ASAP!!!

I wanted to take a moment and thank Keith for his help. I needed a storage unit during a difficult time in my life. I am also on a very tight budget. Keith was friendly and helpful. The process was smooth and easy. Thanks, I appreciate the high level of professionalism.

I had wonderful experience at Public Storage on Diamond Springs Rd. Lakisha was so helpful and informative. She explained everything to me; paperwork and showed me to me unit. Had me in and out in no time. I definitely will used Public Storage again at Diamond Springs and recommend to others.👍👍👍👍👍

Lakisha made my experience as easy as possible. It was a relief for an otherwise difficult process made easy by a professional additude and quick service. I was done and ready to store my house hold goods within a half hour.

Brenda took care of me very quickly when I needed help with my situation. She wasn't only nice she was extremely nice and understand she did a fantastic job.

Really enjoyed the service that I received from Brenda and Keith. Very professional and friendly... Thanks you guys👍

Very Friendly. Keith was very professional. Good experience.

I was very happy with the help that Keith provided. I only needed some boxes but Keith took the time to help me get what I really needed. In the end I got a pak that had everything that I needed and for a great price. I will need some storage soon and I know just where to go. I appreciated the professional service. Thanks.

Danielle was very helpful and very pleasant to all the customers that I seen her help

Keith answered all my questions. Very helpful.

Keith is an awesome manager! Great customer service. Convenient location.

The lady's here Brenda and Dana were awesome and they helped me out to get the right unit for my moving needs . I'll be recommending public storage to many others.

AWESOME customer service!! Keith was great in assisting us with our storage needs!! Easy processing, great prices and the storage areas are not cramped like other places!!

Keith did a great job helping me. There was quite a wait (I didn't call ahead as recommended), but he remained personable and enthusiastic the whole time. I got a great space at a great price. Clean and efficient. Highly recommend!

Went on Sunday and got great service attendant was a lot of help

The service was efficient and great! Keith Byrd was most helpful and courteous. He knows his job well. I would recommend it to anyone who needs a storage facility.

Great place, very nice people.

Great customer service, safe place, easy access

Keith and Sherrita were great! Made my experience a lot more efficient!

Sherrita was super friendly and knowledgeable, I would gladly recommend her to anyone!

Sherrita was really friendly and nice

The customer service is awesome. Lakeshia is one of my favorite she is experienced and customer service is awesome

Sherrita and Keith were awesome! Came in to get a gate code super friendly and fun atmosphere!

Very friendly

I always have a great experience when I come here ! The facility is clean , the staff are very helpful, and I would definitely recommend a friend to this location !

Great customer service, exceptional staff very friendly and helpful. Will take care of you

Keith was nice and helpful!!!

Keith was very helpful. I would recommend this Public Storage to anyone.

Susan has been very helpful to me during my move and I will definitely recommend this location. Susan is very friendly and was able to meet my needs.

Sherrita was very helpful and courteous. Would recommend to all my friends in a heartbeat.

Thank you Keith for great customer service!

I would like to thank Keith for helping me with some boxes for packing. I did not need storage at this time but will definitely choose this facility when I'm do. Keith answered all of my questions and even helped me getting the boxes into my car. Thanks!

Great place. The manager is always very friendly and helpful. I recommend this place all the time.

Keith and Lakisha did a Great Job getting me the unit I needed! Thank you very much!!!

Great customer service..Jamie is the best.. Help with everything i needed and answer every question that was asked..

I have done business with Public Storage for approx 5 years. I have had the pleasure of having the Manager Keith at the locations I've rented from in the past and at the present location at Diamond Springs road. Main reason for staying with Public Storage is due to the professionalism of the Manager Keith and the way that he has kept this location to stay clean on the property and any concerns that you may have are always answered and taken care of. When paying my bill in the past I noticed a customer asking about a light bulb being out in their unit and Manager Keith addressed this fast and corrected it on the spot. This is rare to have this type of great customer service and I find that this location and Manager are an asset to the company. Thank U Again for your Great Customer Service A++++++++++++

I wanted to thank Keith for always being very helpful. This is a great place to keep your things.

went in to get prices with my sister. Keith was very helpful and professional.

Last Spring, I bought something at an Eastern Shore garage sale and it was "too big" to bring on the plane back to Seattle. I was desperate to get the thing (a mermaid) packed and shipped back to Seattle and ANGIE, the angel helped me wrap and pack it for the trip. I was not a customer at the storage units she represented, and I ultimately sent the thing home with someone else, but she helped me pack and wrapped it so that it arrived safely. What a great lady! Obviously her company is smart for hiring her!

I have been storing at this facility for a long time. I have always been treated well. I noticed a new manager recently. Yesterday he was outside cleaning the facility and he stopped by my unit. He asked how everything was going and introduced himself. His name was Keith. We chatted a moment and I mentioned that my light was out. He returned in a few minutes and took care of this for me without any hesitation. He continued on with his task. I appreciate that he inquired on how things were and quickly responded to my request. Public Storage is a great place to keep your things. I never knew I could leave a review until Keith handed this card to me. Thanks.

I came in to rent yesterday and was helped by Keith. He answered all of my questions and took his time to make sure i had the right unit. The facility was in good order and I like the high ceilings. The experience was very pleasant.

I came in to look at units for my business. I was very impressed with the manager Lakisha. Great location and great employee!

Had a very plesent time at this public store. Customer service was wonderful. I was assisted by Lakisha and she explained everything very well. Thank you Lakisha

I was moving out and Lakisha did everything she should to convince me to stay, but our orders have changed and we are moving to Florida. She asked will we need storage where we are going and I told her yes. She then asked where about in Fl we will be going and helped us find a location near us. She also helped us find the right size unit as we will be downsizing once we arrive. Lakisha shows that she really cares about her customers and this has be evident since we first moved in. Public Storage should employ more people like her.

The property manager that I met named Lakisha was very knowledgable and the property was extremely clean, which was a concern for me. Thank you for asking questions that I would have never thought to consider. I'll definitely rent here again!

Had great customer service. Lakisha was very helpful. Overall I enjoyed my experience and will be returning in the future.

Great service

Amazing service lakisha was very helpful and sweet can't wait to move my stuff in n chat with her again 😊

Very friendly and helpful. Especially Angie so kind and enthusiastic it is not everyday your get great customer service like that! I would recommend to all my family and friends!

After a run of bad luck it was refreshing to finally have something go our way. Thanks to Angela Russell and her incredible customer service! She will be the reason we use this public storage in the future

I found Angela Russell to be very helpful while trying to figure out what size boxes I would need for my belongings. I would certainly count on her help again

I had a great experience at Public Storage on Diamond Springs. Lakisha was very helpful and friendly. If you ever need a place to store your things Public Storage on Diamond Springs road is a great place to do so.

Great place; great employee's!!!

Very easy to set up and very friendly :) No hidden costs or fees and very upfront. Nice clean property and units.

Mrs. Lakisha was just as pleasant to work with this time as she was during my previous renting here

I was in this location this past weekend and the manager Lakisha was awesome. She helped me pick out moving supplies. I will be returning to this location in the future.

Lakisha and Angie are great. They know most of their customers by first name. Lakisha is always out keeping the place clean. I would recommend this location to anyone.

Excellent service from lakisha she was the best

My experience with lakisha was very helpful and didn't have not one worry or trouble. In and out in a flash and very warm greeting and supportive over all grade A job to the staff.

Customer service was great. Move on specials saved you alot of money of first month

Customer Service was very good. Mrs. Lakisha explained everything with me and was very knowledgeable and patient with me. Grateful for her help!!!

I was a little worried about leaving my brand new car in public storage but Latayan assured me that it will be ok at the property. Her customer services was phenominal and for the price that i had paid to leave it there while I was away was great. If I have to leave again for any reason I know that leaving it with your team I dont have to worry about anything.Thank you again Latayan

Latayan was very helpful and made renting a unit so easy! She was also very personable and great with my daughter. The property was very clean and secure.

Employees Lakisha and Latayana have made this experience easy had hassle free. Very informative, helpful, and friendly.

The experience was great, the professionalism was great, and the employees were very helpful.

Staff was very helpfull and friendly! Only down fall of this site is that it needs security updates around the property.