Public Storage Self-Storage Units at 1717 Bloom Lane, Richmond, VA

DO NOT GET A SPACE HERE. I was double charged when I pressed to make a one time payment and they would not refund the extra amount they took. Do not do it.

Nalease and Kim were so very helpful

Crystal has great customer service!

Your store representative Crystal was amazing she was patient kind and humorous I was in and out with no problems

Kim and Nalease was 5 star

Nalease was so pleasant and helpful. Recommended 10/10

I highly recommend you NOT get a unit here. I purchased my unit in June 2022 at $195 a month. In December 2022 my rate was increased to $256. I was upset but didn't want to deal with the hassle of moving, so I stayed. Today (July 31,2023) I was informed that my rate would increase AGAIN now bringing me to a total monthly payment of $309. I called to ask them if this is something that is going to continue to happen to me and they said yes. In fact, they said they do a rate review every six months and they compare it to the units in the area and will raise the cost to match. Absolutely and utterly ridiculous. They lost a customer!! And I recommend you don't get a unit with them if you don't want to get a random rate increase after you thought you locked in a price. I'm so upset!

Keep things safe

If it wasn't for Danielle, my rating would be much worse. I hope Public Space recognizes it has an exceptional partner with Danielle on staff. Over an hour waiting and no real answers being given, she came in and made my day better with her positive attitude and attention to customer service. She deserves substantial raise for how she juggles multiple responsibilities on different sites but finds time to focus on your customers. Thank you Danielle. I appreciate your help.

I use it

Thanks for the help and friendly service from Jenn

Jenn was so helpful and friendly. We actually came back to rent from her. We talked to her a few months ago. When it was time to rent We knew we were coming back to her.

Jenn was helpful during this stressful time

Jenn at the front office was super helpful and friendly. She worked and kept me posted when the right space came available for me

My unit was broken into and ransacked and left unsecured for days. I filed a claim with the insurance carrier they didn't give an 1/8 of the value of my loss and it took nearly 5 months to get that.

Jen was super helpful and the property was clean

Jenn was super friendly and helpful during this time of need

Jen is super helpful and understand. I appreciate her friendly service

Jennar is really helpful.

Jen was very helpful and friendly. Took her time to explain things. Nice experience

Jen is understanding and helpful. She listened to my needs. Thanks for your help today

Nalease helped with my rental was so easy highly recommend her!

I filed a claim 2 weeks ago on some storage that was stolen from my storage, but I haven't heard anything. How long does it take to get a response?

The lobby is never open anytime I go to try and pay my bill. I’ve tried early, I’ve tried later but the lobby is always closed.

Service was a 100 percent. It was raining and she didn't even miss a beat. Great customer service

JennR has a great smile. She was helpful and friendly

Jennr was so happy and friendly!! I am glad I stopped here to get storage

Came by and needed help. Jen greeted me with a warm smile and was very helpful. She even apologized that I had to wait a few mins

Came to the storage building Ms jenn was very polite and patient I got great service awesome person and I would recommend family/friends in the future

Jennr was awesome

Jennr was very helpful and kind. Thank you for all you help.

Great customer service very clean.

Jenn was helpful. Easy process

This lady!!! JennR was amazing and funny!! She made my day with rental

JennR was super nice and helpful

JennR is extremely professional and wonderful to deal with. She got me into a room in a few minutes

I want to give a shot out to Jenn. She was very helpful and showed me a couple spaces. She got me in price that fit my budget.

Jenn was helpful and friendly

Jose was such a great help during this moment in our lives. He help my girlfriend and I to make the move in process as simple as possible.

I came by to help my dad rent yesterday. I really appreciate Jenn for her help and patience’s with my dad. I am glad we came to this location to rent

Chris Stinson was very helpful, would like him at this location.

Chris stinson

JennR was so helpful!! Love her customer service

Jenn R Is the Best and most patient representative I've had the pleasure of helping me at such a stress time. She's helpful and understanding! Moving is traumatic even if it's planned. She made the experience better! I use Public again and I will tell everyone!

Jenn was amazing!! She listened to what I was needing and got me the right size. Friendly and property was clean!!!!

Lets say this!!! I was expecting this kind of serves. Jen has a great personality. I am glad l came here for storage...

Jenn was great and her personality was welcoming. She assisted me with every aspect of my move in needs. She represented the company well!

jen r was super friendly. place was clean and easy to move in and out. see you all soon again

What a great experience. Thanks JennR for all your help. Very friendly and helpful

Jennr was great and happy to help with no computer working.

Jenn was so sweet and helpful I love coming in to see her !

Jenn was amazing. She gave me all the information I was needing. Very helpful and friendly

Staff is courteous and very helpful!!!!!

JennR is so nice helpful. Property is clean also

I stopped by to make my mom’s payment. Jenn has very nice customer service. She remembered my mom and asked about her. I thought that really nice!! Hope she sticks around

Jenn was so helpful with my account today

Jenn was the lady who helped us. Very nice and patience with us. It was our first time needing storage. She made it easy

Great. Customer service from jenn

Jenn was amazing and very helpful. Thanks for making this an easy for me this morning on renting.

Jenn R. made everything so easy for us! She was super helpful. She had everything set up before we got there and answered all of our questions. Thank you, Jenn!

I really enjoyed the custom service I received from Jenn. She was friendly and helpful from when she called me until I stopped by the office.

Jenn was very helpful and kind. I was in a rush and she made sure I got taken care of in fast time. Thank

Jenn was very nice and helpful. Thanks for great customer services. The property is also clean

Jenn is very helpful and friendly

Jen was nice and friendly. She help me get the right size for my stuff.

Jenn is always friendly when I come by. Thanks for a great employee

Wow!! Jenn's customer service skills was amazing. So glad we came here!!

Jennr was very helpful. Great customer service

Don't get the insurance here because they don't pay for anything unless you have receipts for everything my storage unit got broke into and now they are telling because I don't have receipts for anything they will not cover any of it but I was not told this when I purchased the insurance from them this place has no security cameras up and is management is not that friendly either so be aware of dealing with this company

JennR is amazing with her customer service. I would recommend this location to everyone. It has come a long way with how clean this property

Jenr has great customer service. We were in a hurry but she still helped us find the right space. I appreciate the service

Great location

What a great experience I had renting a storage today. JennR was very helpful!!

Jenn R gave great customer service. She knows her stuff.

Spoked to Kaydie she was so helpful

Spoke with the attendant Cassie over the phone to reserve my unit on Bloom Lane and upon arrival the unit was available with the pricing that was discussed. Attendant was very courteous and friendly, the checkin process was quick and efficient!!

Cassie was great!

My visit with excellent Cassie was very helpful and I appreciate it very much her property number is 25451 thank you

Looks a little rough. The pavement needs attention. The lot needs cleaning.

I mean it's a little older, probably the first storage spot on that side, but it works. And the pricing is good. Remember your homeowners or renters insurance likely carries over. So if you rent bring proof of coverage so you don't pay the 15 a month they charge. Stay Woke ✊🏿🤣

I don’t appreciate being accused of breaking a key into a lock that I never ever even touched except to return it to the attendant to get reimbursed for my lock charge. I didn’t break anything! The fact that the attendant made that a reason not to refund me knowing I never used it and she checked my lock and put a sticker on it. Attendant was in her car when the lock was returned, maybe possibly got me mixed up with someone else. Bad business.

Loving the place

Ok candidly speaking.... this place is Old As Dirt! If not then life had beat it down. Pure outdoor warehouse feel. Drive to your unit, roll up door, and just thrown in items. Just like that so bugs and weather play a big factor. Package your items accordingly. It's great for instant access to your unit, so in and out MUST be your primary need. Glad this option is here because ppl need what they need, when they need it. 👈👈👈👍

I was with Mrs.Harriet is wonderful person she has the Public Storage Glow Thanks for your help!!!!

Ms. Harriet was very helpful and clear with anything questions we had. Thank you so much Ms. Harriet.!

Everything was wonderful best service ever thank you Ms.Harriet

Infestation problems and poor maintenance service...

Me and my husband rented a unit from Harriet on 1/23/2021. She was fast and friendly and made everything easy for us! Great personality.

Faith is wonderful she made me cheer up from a bad day I really enjoyed her

Easy access, good costumer service and clean units.

When it comes to customer service we couldn't have asked for a better person to help us than Jason, the new property manager. I came in with my uncle to see about renting a space. Upon entering, Jason was friendly, sweet, and very knowledgeable. We didn't have a reservation but he was very patient while walking my uncle through the rental process with ease and professionalism that is unmatched. My uncle felt comfortable and secure with renting a space. I'll recommend this location to anyone looking to rent a storage unit.

Excellent service, Mr Jason!!

Be Aware of the online/local offers

renting was fast and easy! jason helped me every step of the way and even provided me with moving equipment i didn’t have. he’s the best and has incredible customer service!

Great Storage facility Jason gave excellent service an went above and beyond to meet my service needs!!!!!!!! I would definitely recommend.

Jason is awesome and he was extremely helpful. He also went above and beyond the call of duty. Will definitely suggest others to come here for storage needsa

Great service from Steven. Location is very convenient on this side of town. Great access hours. Very satisfied and highly recommend.

I use to think that good customer service was die and gone until I meet Jason. Not only was he friendly, he is very professional and cause me to start believing again that there are some people who enjoy their job and know how to treat customers well. Because of the awesome customer service experience I had with Jason I will continue to be a customer of Public Storage. Thanks Jason for restoring my faith.... The five stars is all because of you. Thanks

Great place greater prices. Steven was helpful and very polite

Great location and very friendly staff. Steven gave my family great service.

Steven was great!

Steven was a Great help very professional agent. Go see him for your storage needs!!!!

Steven, extremely helpful, polite, and was able to answer all my questions!!!

Steven answered all of my questions and was super helpful! If I end up having to buy a storage unit I will def get one here.

Felicia was very professional and understood everything that was told to me. She knows what's she's doing.

Steven at public storage was excellent!!! Very pleasant with his customer service provided great detail of my unit and was patient with me with all my questions!!!! Thank you

So polite and got things moving right away even though it was almost closing time. Couldn't have asked for better.

Felicia was so nice and went out her way to explain everything gave me a couple of options to choose from to fit my needs and most of all my budget.Thank you so much.

Staff was very helpful, nice an understanding. Offered me a great deal on a unit. I will always use public storage as my go to place.

Felicia and Steven gave me great customer service and both were very friendly. I would recommend this place to anyone!

Hey this Kimberly and Steven & Felicia we’re totally awesome with their customer service and courtesy and got a great deal on a storage unit 👍👍

Clean with good customer service.

Steve and Felicia were amazing! They were so helpful. I will recommend Public Storage to all my friends and family. I look forward to storing my valuables with Public for a long time.

Let me start by saying I am NOT a current customer with Public Storage. I have a unit with another facility but since I am relocating soon I stopped in this location today to check pricing. I walked in to an office full of people and was immediately greeted with a smile from the managers Steven and Felicia. They asked how they could help and let me know they would be right with me. After explaining my situation Steven took me to show me several units to address my needs. I currently rent a 10 by 10 and the same size space here was almost $20 cheaper a month. Felicia explained to me the available options to help protect my belongings. I was very impressed with the time and service from these two, who were obviously very busy. That did not stop them from helping me. They didnt rush me or make me feel like I was wasting their time. Im still undecided if I will even need storage once I move but If I do I know who I will come and talk to. Thank you for taking time with me today!

Felicia and Steve were very helpful with providing a rental unit. Excellent prices for the space provided. Highly recommended.

Felicia gave me great service.

Steven was very helpful answering all my questions and concerns. He was very patient and eager to help.

Felicia was very helpful. I spoke to her on the phone and came in store to also check my storage unit and condition. I highly recommend this location. Being that I travel a lot, I have used them for several years to store my items even during training.

Felicia did an excellent job showing me around the property.... Very informative!!!

Did a wonderful job explained everything to me I needed answers for

Great Customer Service. Steven was very helpful when i went to finish up the paperwork for my units. He also was able to give me options just in case the space i was quoted turned out to be too small. And the Location is easy to get to also!!!

Felicia was a great help on the phone to get a unit and Steven was very helpful when i went to move in. Space is just what i needed and has plenty of room. Great location just outdide of the city

Rates were high, units were filthy.

The storage , the cares.

Fluctuations in monthly rate after signing the paperwork. If you need affordable storage do not go to this Bloom Lane location to rent. Every 3 months the prices increase by 15.00 I rented the smallest unit they had, a 5×10. It started out as 50 buck now after less than a year, I pay 75.00. It's not even climate controlled. And when they go up on the price, they just send you an email about the price change 15 days before. There is no customer complaints department to address this issue do just be warned. Do not rent from this location if you're on a budget!!!

David gave great customer service

Good hours and room to drive my box truck in with no problems

Great customer service , very friendly

I been with the company 10year now the price out rage. 10 by 30 they want to charge me$ 311.00 a month. Found a place they charge $ 110.00 for ,10 by 20. I was satisfied with them but now it hard to pay them prices

Affordable and located right outside of the city

David was very courteous and helpful to ensure I received what I needed! Thanks again

David got me in and out super fast super easy Storage unit was clean and the rate was the best in town. Definitely do express checkin online

David provided excellent customer service.

David was extremely helpful and made the check in process seamless, highly recommend

Bad employees

Great customer service experience with Marquita.

David was super helpful! Close to our new apartment and had such a smooth process. Definitely will keep our business here.

My daughter had a great experience and she was really happy to meet ashleh great customer service

Ashley was great moved me in and really helped me. With me being in college she made process super easy

Carolyn is great! Quick and easy process! Great customer service.

My experience with Carolyn was positive and great today at Bloom Lane. Great customer service.

The Manager Caroline Is Always Helpful and Very Nice When I Come Into The Office.

Carolyn was very helpful when I came to rent my unit. She explained all my options and, helped me narrow everything down to what I needed.

I had a spectacular experience at the Bloom Lane facility today renting a unit with Carolyn she was fast efficient and informative . She was kind and friendly and knows her job.

Carolyn was awesome!!!! Great comstom service

Carolyn was super helpful when we came in to rent a new unit. Service was fast and efficient, and the price was fair. Would definitely recommend!

I had a wonderful experience renting a unit here at this location the property manager Carolyn was was informative and great with her expertise. She has wonderful customer service skills. The proper ty is get and so is the service.

Went into the location to pay the bill today and greeted by Carolyn the manager who always gives the service. She is always plasant and professional. She is wonderful.

Very Professional Establishment & Ms.Carolyn was Very Helpful & made my visit as easy and stress free as possible. Thanks Again!

Carolyn was very helpful and kind and walked me through my storage experience was a lovely attitude

The customers service and the district manager think that the customers are stuiped if you ever have a problem with an employee at this public storage don't call the franchise because there employees are always right no matter how nasty they talk to as a professional mover and a former mover of two men and a truck I'm asking all of the mover's to help me boycott the public storage on Bloom Lane until something is done about my complaint about the way there employees talk to the customers you shouldn't have to pay for a storage unit and be talked to like s*** or treated like s*** until things change and I'm giving an apologize for the way I was treated by the staff and the district manager when my bill is paid up to date I'm asking all moving companies to stop recommending public storage to there customers when they are asked do you know a good storage facility that I can use please don't use public storage on Bloom Lane and I would like to thank all of my fellow mover's for your help with this matter

Caroline was here for us when we were moving in and we couldn’t be here to receive our packages she made sure that she had to lock the unit available and made sure that the movers put it in the storage unit correctly

Why is customer service disrespectful when they call you when you're late with your payment? And when you call the district manager he said that her job as a former mover I'm requesting that people do the homework before using this storage company

Carolyn the property manager was very friendly and helpful

Carolyn was extremely helpful throughout the duration of my rental. She was knowledgeable and accommodating. I would utilize this location in the future.

Carolyn the property manager was outstanding with her customer service. She was amazingly helpful every time I call upon her for assistance she goes above and beyond her duties to help. She is very knowledgeable about her job and I feel very comfortable with answers I receive from her. Kudos to Carolyn. Would recommend this property to my friends because of her services.

Carolyn was wonderful and excellent with her expertise with her service she took very good care of my storage needs .Thanks Carolyn

I had wonderful visit with Carolyn the property manager today. She was able to get me in a day early due to snow we're suppose to be recieving and she also took her time to explain everything to me. I will defini2use public storage in the future

Carolyn, the property manager was very helpful and accommodating.

Carolyn was very helpful and polite. Always gave great service.

Carolyn is so sweet and helpful!

The service was quick and easy and Shawn was able to answer all our questions and get us set up fast. Loved the autopay feature and Shawn was super friendly. The property and unit was clean and we'll maintained.

Carolyn was wonderful !!! She was very informative and really sweet. She explained everything I needed to know before I agreed to the contract. Great employee !!!

Carolyn gave me great service and made my bad situation of having to put my stuff in a storage unit more comfortable and glad to have be helped by such a kind patient woman . Will recommend to family and friends !

Carolyn was very helpful. I showed up before my reserved time and she immediately started the process for me. Very helpful and friendly service..

Carolyn was very patient and understanding because I stayed on the phone ..very knowledgeable. ..

Carolyn did a great job

I visited Bloom Lane and visited with Ms Carolyn that provide excellent customer service. She was clear, concise, manner full and made me feel valued as a client. This is a 5star team. Thanks Ms Carolyn you need a raise!!!

Great location away from the city but right up the road. The rates are extremely better than RVA self storage in Shockoe Bottom and Carolyn was extremely professional and made sure I got the biggest unit for the best price.

Mrs. Carolyn is the bomb for com. She is knowledgeable of every aspect of the facility. She is friendly and very helpful.

Mrs. Carolyn is awesome. She is very informative and is very pleasant.

Excellent service. Really helpful. Came in and attendant, think her name was Carolyn helped and was patient with me throughout my process.

I had to wait 30 minutes to move my things into this storage unit and I had already made a reservation online. There’s literally no one working and the woman who is working moves slow as snails. I do not recommend moving your things here staff is very unprofessional!

Carolyn was really nice. She made the entire process extremely easy and straight to the point.

I really am looking forward to storing my things here! I came in today a little earlier and was greeted by Mizannie. She knows her stuff and is very polite. I appreciated all her help in answering any questions I had. When I move in I hope she will be the one doing the process because I know it will go smoothly with her.

Carolyn gave me the best customer service and she explain every information to me clearly. Thank you Carolyn.

I arrived for my scheduled appointment and manager Carolyn was very thorough & professional she was prompt showing me units to fit my needs and now I am a pleased new customer at public storage.

Carolyn was so sweet even though she was so busy she kept saying sorry for the wait but was very kind and friendly

Customer service was great!!!! Carolyn was so helpful & sweet. Very knowledgeable & let me know which unit was best for me.

The manager Carolyn is excellent and has been from the day she rented this unit to me all the way up to the present moment each and every time e interact the interaction is pleasant and professional. Great to Carolyn.

Staff was friendly. Check online specials everyday before /after booking. I booked a 6x10 and it was 68$ no type of sale going on but the next morning i checked and they had 6x11 for $43! Part of a summer sale. I booked this and canceled the 68$ one quicklyy. Went to check in and the front desk told me "not that size not for that price "it was 94$ i explained i booked it q a deal and she honored it ..idk maybe the computer didnt catch up lol but i finished everything and she added a lock to my final price but I already had a master lock. She said i had to have my lock at the time of check out...i said i do.. Long story short she told me i couldnt use that kind of lock and i asked why? (This is my 2nd time renting a unit so i know i was able to use it,i ran into the same issue last time and asked could i see their lock policy...she was new so the young woman called the manager and he said it was fine but wasnt responsible for a break in) but she said it had to be a certain type i asked can i see it in the policy ? She just took the lock i had and put a sticker on it. My thing is if i pay for insurance for my unit either way...im covered if something unfortunate happens. Besides that my experience was awesome. :)

Went to the location today and had a wonderful experience with Carolyn the property manager. Excellent customer service at best. She was friendly courteous and very professional.

Awesome service provided for me today !!!!

Ms. Carolyn was very helpful and gave best deal possible. Great customer service

Carolyn the manager at Public Storage is always very pleasant, patient & helpful.

Carolyn is the most professional person she gets the job done and goes out the way to get it done because of her I will always use public storage!!!!

It's always a pleasure doing business at this property. I'm always greeted with a pleasant smile from Carolyn, the Property Manager. She is always more than willing to assist me in a very professional manner and goes the extra mile to make sure I'm satisfied at the end of my visit. Kudos to her!

They have no cameras. My storage got broken into and they couldn’t tell me or show me who did it

Don't care for the environment that they force there employees to go through. They have to sit in a environment most of the time alone with no music, no tv, no access to internet for entertainment

Carolyn took great care of me during the check in and made sure I was comfortable with my space. Great experience.

Ms. Carolyn, was very kind and patient with this process. Took time to explain everything making sure I was satisfied with what I need. Thank you so very much.

Carolyn was very friendly and polite. Thanks!

My experience with Carolyn was most Pleasent and Helpful

Excellent staff, clean property. Mrs. Craft was amazing and very helpful

Ms. Carolyn the property manager was professional, pleasant and an absolute pleasure!!

Service has a ways been prompt I would recommend this location the property manager Carolyn has always been a professional and great each time I come to the property.

: Staff is late and never in the office!

Good price and clean areas

Excellent facility and service. Carolyn at the front desk was always very helpful.

Very helpful and very nice. Always willing to help.

Service from Carolyn was great but I had rat poop on my items in the unit. Not a good look unless you are okay with that.

Nice and affordable. but such a long drive to get to it from me. Check the map before you decide to store here.

Carolyn was every helpful and nice... She helped with the space I needed...

Clean but not well lit and you have to get out of car to access entry which is dangerous

Great Service

Prefer inside storage buildings.

Very friendly and helpful

Thank you ms. Carolyn for making it easy and simple to rent a storage room for my personal belongings. Her services were efficient and quick.

I've used this facility on two occasions and each time has been wonderful. Working with the property manager has been great and carolyn has been there to answer all of my questions. I will highly recommend public storage for their storage needs.

This facility is infested with rats, they've burrowed into my furniture and now PC won't answer my phone calls. Plus they don't refund money if you vacate before the end of the month as other facilities do.

The storage is very clean and conveniently close to my both job and home and the customer service is excellent.Thanks Mrs Carolyn for the great customer service and the perfect space that was suitable for my needs

I had a great experience getting my storage unit with Karla! This is the second time she has helped me out and she has done an amazing job! Karla and the storage unit are exceptional!!

Loved the experience with karla when I got my storage. She is really wonderful and have great customer service skills. Will recommend this location to anyone. Karla is great! Thanks.

Property manager Carolyn was on the ball with assisting me with my rental. She was very efficient and professional. Friendly and helpful. The best.

Karla was great and friendly, and very efficient and professional. It was a very pleasant experience. She has excellent management skills. I felt blessed to have her assist me.

Carolyn and Public Storage are wonderful! Professional and speedy service every time we visited, and the property is well maintained, clean and safe!

Carolyn is so warm and kind. Very helpful!

Great people rented 5yrs there had no issues

Karla was amazing, she has exceptional customer service as with all other employees that I've encountered today. With the last minute planning everything went very smoothly

Awesome customer service....Very informative. Was so helpful and very friendly...I will recommend this place to others...Thanks for your service Karla!!!

Awesome!!!!

A very simple and smooth transaction; Carolyn was extremely helpful in recommending unit size. Highly recommend this location

Karla was very nice and helpful to my family.

Karla was amazing! She was informative and sweet!

Everything worked out good for me. Easy to drop off and to cancel the account. I'll be back again soon.

My services here was awesome

Great customer service always w/ Miss Carolyn. Very affordable rates and very professional establishment. Highly recommended. Thanks

Mrs Carolyn really had WONDERFUL customer service handling my account. Very respectful and did everything in a timely manner.. LOVED IT!!

It was a pleasure doing business with Karla. She was extremely helpful and knowledgeable. I highly recommend Public Storage to anyone looking for a storage facility.

The staff at this location was very helpful and friendly. My rates went up and I was highly upset, I came in ready to curse Ms. Carolyn but she was so calm and nice about, she explained that she didn't control the rate increases and gave me a number to call. I was still upset but had she not been nice and professional, it could have ended differently.

Carolyn is a wonderful person. She sweet and kinds and helped me a lot.

Ms. Caroline is the best

The Manager Carolyn, helped me in every way. She made all the process very simple. I have very easy time in registering. She is really helpful.

Carolyn was great and very helpful!

Carolyn was awesome and paid careful attention to detail!

Carolyn was very nice and polite. She helped me with a until rental.

Carolyn was gracious & professional when I made a schedule mistake & came in a day early. But even though I was early, my unit was ready. Perfect size, perfect location. Thank you!

Carolyn the property manager is so nice and pleasant. She was very nice.

Excellent customer service by Ms. Carolyn the property manager.. she made sure to explain everything in full detail.

It was simple and quick. I was able to leave at the end of the month without any hassle. Carolyn signed me up then closed my account.

Every one in the office was always helpful every time I called. Carolyn was a big help to me today with helping me find my locker. I would suggest this be the storage place for every one to use. Thank you for your help Carolyn!!!!

Very friendly and easy to do business with!

Carolyn was very helpful and knowledgeable about the storage units. This is my second time renting with this location and i was very satisfied with my service.

Carolyn was the manager that helped us find our best storage option. She went with us as we looked at multiple units and helped us decide what unit was going most cost effective. She was patient and extremely helpful.

Mrs.Carolyn and Patriece I have Used this location several times only because of the great customer service i recieved from the managers they are always friendly and helpfull and always giving the best customer service and they always try to find me the best deals availible

Always nice and courteous when I come I'm excellent #bang

Patriece was so helpful today when calling into the office of Public storage, store number 25451. She explained everything in great detail and gave me a wonderful sense of hope! I am so thankful for her amazing customer service!!! Thank you Patriece!🌸🙏🏼

Carolyn was a great help I reserved a storage weeks ago but she still found me one and it was the perfect size

Carolyn and Patrice were extremely helpful. They made everything easy. I would definitely use this facility again.

Carolyn was a big help, check-in was quick, accurate and answer all questions to the point that I didn't even have to address anything. For budget needs a good and secure place to do business at.

I like the convenience of having storage near by. Carolyn is usually the person who assist me. She is always efficient and friendly. Brenda Espree

Carolyn was awesome very helpful even though things got a little hectic she still took care of me in a reasonable time! Great place!

Miss Carolyn was very nice and professional... although I was running late she was very patient and understanding...

My wife and I needed a place to store our furniture and household goods while we traveled for the summer. We found and rented our Public Storage unit online and arrived with our first load on June 1. Upon arrival we where meet by Carolyn who showed us our rental storage unit and took care of the paperwork. Carolyn made our experience a pure joy. She made sure that our unit would fit our needs and assisted us in establishing an online payment plan for our traveling convince. Carolyn was very helpful and professional in every way. Access to our unit was always clear and the site secure. Thank you Public Storage 25451 and Carolyn as well.

Jalisa was super helpful and polite!

The manager at this location is Carolyn and when I walked in she was friendly and very professional. She got me a great unit and at a good price. Great customer service from Carolyn. Five stars.

Carolyn was excellent with assisting me and my boyfriend with our storage. I loved me experience thanks a lot

Carolyn was fast and as nice as can be. Would highley recommend.

Great experience at this location. Ms. Carolyn, was very nice to me, thanks..

Giving a big shout out to the property manager Carolyn. She is the best. I have used this facility several times all because of the great customer service I received each time I enter act with Carolyn. If I could give her 10 stars I would because she deserves 10 stars. Always so helpful and kind and had the best personality and smile ever. The Carolyn for all that you do.

Ms Carolyn alway give great customer service to me when ever I visit, always very helpful with all question and is also a very nice lady.

Carolyn is an awesome manager, she was very helpful when I moved in as well as when I moved out I would suggest this property to anyone.

Carolyn the manager at this location is always friendly and kind when i enter the building, her customer service is wonderful i will always do business with this location as long as she is there.

Carolyn, has GREAT customer service skills and answered all of my questions. Very secure location.

Lynn was wonderful. She made sure I got exactly what I needed for my storage unit and thoroughly explained everything to me. She knows her job and has the best personality for customer service!!

Carolyn the manager at this location is awesome. She always greet me with a smile as if it was my time coming to the property. She is very welcoming and is courteous at its best. Great service.

Lynn and Carolyn were a big help in getting me in the right size unit. Great experience Jim

Lynn was awesome, helped me out with everything I needed when I moved into my unit. I have been very happy with my experience this far.

Lynns service was great

Lynne the representative was so nice and made me feel comfortable I would like to give her 6 stars

Carolyn was excellent

Lynn was very helpful and polite. It was a quick and easy process.

The service was excellent and the price was amazing. The girls behind the counter were very helpful aned guided me through the entire rental process, as well as honestly answering my questions and needs. 4 stars because they don't have 24 hour access but don't let that deter you. Access is allowed from 6am to 9pm. Definitely a great place to store!

I went in to the property today just to inquire about a rental, but Ms Carolyn was so helpful, polite and informative that I went ahead and rented a unit. I've rented from other places before but I feel Ms Carolyn was very professional and in the past I left other places due to the lack of professionalism so after speaking with her I knew this would be a great place to trust my most prized possessions.

Lynn was super helpful and made sure that I fully understood how to access and utilize my unit to the full potential. If you're looking for somewhere to store, I would recommend this location!

Lynn was awesome great customer service very clean environment highly recommended

Lynn got me the perfect size unit and hooked me up with a great price. Customer service is amazing and I give it 5 stars.

Grate help and service from Carolyn my experience here had bin good and it my second time here and I will recommend it to any body ...I will be in the future

My service here was great the person name was Lynn excellent customer service. ..I was very pleased. .

My experience at Bloom Lane was the best ever. The property manager Lynn is definetly a storage expert. Lynn made sure I got a unit at a great price and the size was perfect. Thank you for your awesome service today. I will tell all my friends to rent with Public Storage. Awesome service and awesome location.

Lynn was a great help. Made my day better

Reserved a unit in less than 5hrs, on a Sunday! First experience and clueless, Lynn was able to,not only, get me a unit suitable for my needs, she was also able to get me a price that that fit my budget. And I must include, AWESOME storage tips....thanks Lynn:) Service Excellence at its finest.

Lynn was very accommodating and pleasant to deal with

Very nice and friendly. Have a nice smile when you come in the door I , like that.

Great customer service from Lynn & Carolyn!!

Carolyn was very imformative, professional and went above and beyond to get me the right size unit. If there where more people like her in this world, the world would be a better place.

Mrs. Lynn was very accurate on her information and had the answer to any question I had. GREEEAT experience! :)

Great experience all thanks to Lynn! You have to appreciate good people these days and she definitely helped me out and went above and beyond to make sure I was settled and had everything I needed. Thanks a million for making this a pleasant experience. 5 stars!

The service was professional and courteous.

Carolyn was extremely personable, she was polite and treated me with the utmost respect. I would recommend this property as a prime location to store your items, because of Carolyn's professional demeanor, and courteous service.

The managers Carolyn and Lynn are awesome. The went above and beyond to make sure i got the right. size unit for the best price. Their customer service was the best ever. They explained everything I needed to know in great details. I had read other great reviews about them is why I came to this great location

This is my third time using publics Storage and the same lady ms. Carolyn always helps me out.I love coming there when I need to store things ....Thanks so much Ms. Carolyn

Ferona was very nice and vigorously assisted me in my buying experience. Thanks Ferona!

My service at the public storage on bloom lane in Richmond VA was simply amazing. Lynn was great. Very informative and helpful. Overall, she displayed amazing customer service. Thank You.

Carolyn was very friendly and was very knowledgeable about the difference packages. I will tell all my friends and famliy about her and Public Storage.

The staff is wonderful and very detail would recommend them to anyone

The property manger is great here Ms.Carolyn she's polite and easy to work with I've used the office twice and had an awesome experience both times and I would recommend top others

Great Service Carolyn did a excellent job. I would recommend other people to go this establishment.

I can honestly say Lynn has given me the best customer service experience ever! She is so friendly has such a great personality. She made sure I got the right size unit at the right price. The process was so quick easy and affordable. I will always store my belongings at Public Storage. I'm your #1 fan. Keep up the outstanding work!

The Property Manager Ms.Lynn was very polite and understanding. Despite the weather she was still eager to show me the different size storages. She's been a really big help and I thank you for yours services.

carolyn she is awesome to work with

Ms. Carolyn was always pleasant and efficient. She addressed me by name when I went in which made me feel important, as a customer. I appreciate the service, professionalism, and sense of security provided by the staff at this location.

Lynn was very polite and helpful

i have no complaints about this public storage facility #25451, the staff that i met ms.carolyn is friendy and courteous and very helpful in helping me picking out the size unit that i needed.

The Woman at the desk was very helpfull and patient with me.

awesome lynn has great customer service experience

very pleasant

Carolyn the property manager gave excellent service and meet all rental needs!!!!!!

They were awesome Mrs. Carolyn and Mrs Lynn were polite efficient and great fun.

Carolyn showed great customer service. Everything was quick and easy. Thank You!

Had a wonderful experience!! Lynn was Awesome! !

Lynn was Awesome, she was very informative and friendly. Every month I come in and shes here shes always got a smile on her face. She is such a pleasant person and I enjoy talking with her. Shes definitely a great person/employee. Shes a keeper

The manager is Carolyn is she is very knowledgeable and helpful. She gives excellent service.

The service was wonderful. Ms Lynn was most informative and very helpful. When ready to get storage unit it will be through her wonderful care.

I just want to brag about the dynamic service that I received during my visit at Public Storage by Lynn. To many times people are quick to complain when things don't go right however I wanted to uplift for turning a negative experience into a positive one. I had my unit backed into, Lynne was able to quickly and calmly resolve the situation and retain my company business. Kudos for her.

the service was quick and easy i appreciate her patience.

Great lynn

Second time coming and i enjoyed my experience..people were very helpful and ms.carolyn is the best

It was a pleasant experience the sales representative Lynn was very nice and courteous. She took her time and showed different units that would fit our needs. Overall enjoyed her customer service.

I enjoyed Lynn's customer service skills it was on point she was very nice. She helped me find the right size for all of my items.

Im so happy I chose to see what Public Storage had to offer me for my storage needs. I found Carolyn to be very informative about the details I needed to know about rental units. So much so that I've decided to go with them. Thank you Carolyn for being knowledgable and courteous with me. I give you *****5 Stars as an outstanding employee. Thank you. P.S. Property#25451 on Mechanicsville Trnpk

Lynn was awesome. .she was very patient and handled all of our concerns with no problem.

I feel that this was the best experience i have had. Ms. Carolyn over at bloom lane helped me tremendously and it was very affordable.

I would love to give you all ten stars. Lynn had great customer services she smile and very focus. I had a great experience. I felt very happy and comfortable with my purchase. Thanks you ladies keep up the good work.

Kim is super! Everything worked out well!

Great service!!!!!

Carolyn was outstanding and provided an excellent experience.

Great Customer Service by Carolyn. Assisted with all my needs to facilitate me a storage unit.

Mrs. Carolyn's service was great. It was fast and easy to rent a space. She was very helpful as well. Five stars.

Rented from here but when I moved out I tried to schedule the move out online which did not work. Then I tried calling but only got an automated system that kept saying it could not verify my account. So frustrating.

Carolyn was extremely helpful. She recommended a more economical option for storing my auto. I would recommend this facility to everone

Although I had missed my previous appointment and did not call to let her know, Carolyn was still extremely pleasant and accommodating. The process was quick and simple and she even assisted with finding my a bigger unit at a wonderful price. I would highly recommend this business!

Having rented with Public Storage in the past I found myself needing storage again and can back to Bloom Lane because of the great customer service I always receive from the managers Carolyn and Cheryl. They are always professional, friendly, and always go above and beyond to help me out. I will recommend this facility to anyone.

I love how great the experience has been. This is my second time renting a storage space here at this same location. Ms. Carolyn customer service is excellent. Ms. Carolyn was the reason for me coming back she is just great.

Had a great experience with Mrs Carolyn at the public storage off of mechancsville

Carolyn was awesome! Great place to store while in between moves or indefinitely.

Great service! Carolyn has always treated me well. Highly recommend.

When I came to rent a storage, I really didn't know how renting one worked, and all the rules and stuff that applied. Miss Carolyn Blair helped me out; she took her time to explain things to me, highlighted important details, and overall didn't try to rush me away, or get her out the office. So I give this an A+. Thank you.

I had a great experience with this company the staff is very friendly and helpful I will recommend this place to my family and friends

Every time I visit the store the customer service is great, Ms.Cheryl and Ms .Carolyn are always nice and helpful.

Loved the service

I had driven abt 25 hrs, n so tired moving to Richmond and Cheryl @ this facility was so nice n pleasant to me. I had reserved a storage on line that allowed me to choose a size that had already been taken. But she took care of my frustration. I really appreciated her. I'll recommend anyone to 1717 Bloom Lane Public Storage

The customer service I received from Both Cheryl and Carolyn was awesome. I would definetly recommend to others.

I came to rent a unit and CHERYL and CARLOYN were very knowledgeable in helping me find the right size unit. If they were not so helpful I would have rented somewhere else. The service was outstanding "Thanks Ladies

The staff is Awesome..Customer service at it's BEST!!!

Very nice manager very helpful, I would recommend using them.

Staffs here were very helpful and friendly. I had a good experience renting the storage unit here and will recommend family and friends.

Staff always very helpful, easy access to the facility and close to the city.

Ms Carolyn & Ms Cheryl were very pleasant and helpful as well as understanding we will recommend this location to all who ask.

I have had my unit at this location for over 1 year. My initial visit was durring a very difficult move. The staff especially Ms. Carolyn was awesome. I felt that I was making the best decision for where to store the most precious things I own. I have always appreciated the courtesy and kindness I have received from the staff when ever I call. I may be a state away but I know that the belonging I have at this locations are as important to them as they are to me. Thank you from the bottom of my heart for all that you do.

Personnel lied about terms. Very difficult to work with. Took my money and got nothing in return. Will never attempt to store here again.