Public Storage Self-Storage Units at 7020 Route 1, Richmond, VA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
10'x25'Online only price$ 50/moParking 10'x25'
$ 50/mo $59Best Price Label
- Uncovered parking
5'x10'Online only price$ 79/moSmall 5'x10'
$ 79/mo $93Best Price Label
- Outside unit
- Drive-up access
5'x15'Online only price$ 85/moMedium 5'x15'
$ 85/mo $100Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 100/moMedium 10'x10'
$ 100/mo $118Best Price Label2 units left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 131/moLarge 10'x15'
$ 131/mo $154Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 188/moLarge 10'x20'
$ 188/mo $222Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x25'Online only price$ 255/moLarge 10'x25'
$ 255/mo $300Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Richmond Storage Units Near Route 301 and I-95
Richmond storage units are located near Route 301 and I-95, connecting you to the greater Richmond area and the rest of the eastern seaboard.
Getting organized is easy with this Richmond location, just steps away from the banks of the James River. Grab a5x10 storage unit and clear out your garage, attic, and car trunk from sports equipment, bicycles, exercise gear, and seasonal items.
If your home has been feeling cramped lately, our 10x10 storage units are for you. 10x10 storage units can hold furniture, appliances, electronics, and oversized boxes. 10x10 storage units are also great for local businesses that need to offload extra inventory, records, or promotional materials and make their workspace feel fresh and productive again.
We also offer 10x20 storage units for your most ambitious storage projects. Whether you're moving, undergoing a home renovation, or simply need to clear a lot of clutter, we've got your covered. And with mainly outdoor storage units at this location, you can drive up and unload bulky, heavy, or awkwardly sized items into your storage unit.
You can enjoy the best of Richmond, including brushing up on your history at the Black History Museum and Cultural Center of Virginia, or strolling through the Fan District.
Use our eRental program to book a contactless move-in today, and experience the power of Public Storage in your hands.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 318)
Sam was very pleasantly and helpful. He made sure I understood everything; pricing, sizes of units and he helped me with the app that gives access to the units, payment info, etc. You can open gate with the app. Would highly recommend. Update 12/2/23. You cannot have more than ONE user on app to open gate. I had to physically punch in gate code (which is a total hassle as you have to lift the flip over the # panel and punch in the code. You can't read the screen because the tape holding the flap is over the screen) The women at the desk couldn't tell me why I couldn't access the gate thru the app.
Sam was so nice from over the phone to in person‼️ Definitely will be using this location again!
I have nothing but love for Sam!!! He is the ABSOLUTE BEST!!!!
Sam is always doing everything he can to help
Sam is very nice to me
Sam was really helpful and professional
Sam went above and beyond with assisting and resolving issues I have had with account.
Very good at his job and helped more then we got out of looking around
Very pleasant and helpful. Great rates !
Definitely great customer service
Sam was super nice and helpful.
SAM was amazing! I called to ask about a lock situation and he went above and beyond explaining the process in an extremely courteous manner. He even called me back to ensure I was happy with my unit and the services provided by Public Storage. He is definitely the most professional and helpful person I’ve ever dealt with at Public Storage and I’ve been dealing with PS (many locations) off and on for 15+ years. Keep up the fantastic work Sam!
Great customer service by Sam give him more money please
Monay was great and had good customer service
So far everything has been amazing Sam is great he made sure we had everything we needed and more he gave us some waters to make we didn't get over headed. Our move has been super stressful so the unit being easy to get into and Sam's help has been the best!
Sam was great
Customer was amazing 10/10
Awesome service Sam was awesome and very informative
Great pricing and even better people. Sam’s cool persona and even cooler blue eyes can break through any tough exterior, and he’ll have you smiling in minutes. The app makes getting in and out super easy and the space is pest free. 10/10 would recommend.
Sam is super helpful and always available to field questions, offer Gatorade, and solve problems.
Sam, the manager of this location, has been nothing but excellent. Just the type of customer service needed! Each time I've had to make an adjustment, he was there to assist with ease! I've had this storage for a few years. Never did I have an issue that didn't work out for my good! Thanks, Public storage, for your great service!
Sam was always pleasant. He was helpful at everything, being new to the state he was quite informative.
Awesome place. Sam is Awesome.
Sam has been very great. He has help me accomplish my goal. Great, awesome outstanding customer service. Thank you SAM for your professional wonderful service today.
Sam is very helpful Brian Greene
Sam is AMAZING! As a travel nurse it’s not always easy to juggle everything, however, Sam is always courteous, understanding, and helps me whenever I need him.
Sam was a good helper we really like him he was the best
Sam helped me out with my storage unit
I would like to give Sam an Excellent Review! He is a Friendly, Very Helpful, and Terrific Property Manager... Thank You Sam...
Customer service was excellent, Sam was the best !!!
They were extremely helpful and to the point. Recommend this location
Sam is an excellent property manager. He is courteous, helpful and knowledgeable. He always has a smile on his face and willing to help everyone.
Sam did a great job on helping me.
Sam has really did a wonderful job I appreciate his help thank you
They ok prices keep going up though
Sam was fantastic helped me find the best deal and guided through every step great man all around!!!
Great customer service. Very helpful.
Sam was great, Awesome service!!!
Great location, can tell the workers care about this place. Forgot his name but the guy that works there is awesome, super nice and super helpful. Thank you for your help !
Mr. Sam Had Always Gave Me Good Services.
Professional ms Nalease was courtesy and very very helpful
They raised prices, we move our stuff out. It was perfect before price raise
Sam was very helpful and out going. Definitely recommend!
Sam the manager at that location did a great job setting me up with the right size unit and process was a very smooth transition into my unit.
Awesome experience, in/out processing was smooth and quick. I stored my belonging for 6 months and everything was in the same condition I left it in. No bugs in sight. Their app allowed me to make payments and entry to the establishment easy. Will definitely recommend!
Sam was super helpful and patient! I cut myself and like an off duty nurse he tended to my wounds (offered first aid lol). Highly recommend!
I just want to let you guys know that Sam has the most beautiful eyes and his customer service skills are excellent I love him he's an asset to public storage.
Sam was very helpful and explained everything in detail
Our storage experience was absolutely amazing!!! Sam was extremely helpful!!!!
Wonderful experience… I walked in and Hailey at the first seat was nice and kind and got straight too it ….
Sam is always kind and so very helpful! 10/10 recommend
Sam, was awesome today with my unit and new unit. He is an asset to Public Storage!
Sam was amazing!! So helpful!!
Sam is nothing but the best. He’s always courteous and help me with anything. I’m grateful to have someone that’s always willing to help me even when I’m not the nicest.
I personally have not used storage here in over a decade, however, when I did mgt was fantastic, and it still stays true, the mgt provided assistance so I was able to pack my car with items and able to safely drive. We are sad to see our community center go and no longer use for the storage, but I prayed over the unit, mgt, office and location. God will continue to use it to bless people.
Sam was great, friendly prompt service. Reservation went smoothly.
i would recommend this place to anyone ! Sam was so bubbly and helpful, as soon as i walked in the door he greeted me with a smile. Thanks so much.
Had to get That 💰 .. #collegehunksmovingandjunk💪
Sam and Monay are awesome and the customer service is A1 every time.. I highly recommend this storage
I rented out a unit with them for almost a year now, they have been very helpful and great customer service. I appreciate the great security they have keeping everyone’s personal belongings safe thank you. In the near future if I ever need to rent out a unit again will be with public storage! :)
Chris helped me out immensely by requesting a rate change. Thanks Chris.
Had a great experience, Sam was very helpful and informative!
Sam was the best he really made our day as we were traveling across states to make a payment. He excellent service.
Of course I recommend it 100% public storage it’s so quiet and clean and they make it easier and fast for you too move in, especially I was lucky to have sam the good employee who helped me to get my unit he is so friendly and very professional he always got a smile as soon as you walk in, always got the right answer’s to any of your questions and he is never lazy to show you what they got available, me and my partner we were working so hard on putting our stuff in it, and there he was sam with some nice cold water i wish there was more good employees like him thank you Sam!!!⭐️
I have been renting a unit from this Public Storage for a few years now, and I can confidently conclude it is the particular attendant that works at the local property that make all the difference in your experience. In my cause I have seen staff that range from horrible to amazing. ★★★★5 Star goes out to Sam, an excellent attendant adept in professional customer service. He not only communicates well and is responsive, but also has a unique, welcoming, affirming personal energy that makes you feel listened to, respected and cared for. In my years as a client/customer here, Sam is the first and the only person who ever bothered to learn my name, remember it, and use it to address me. What a class act! The other female attendant I encountered there always acted like she does not [or even worse actually does not] remember the customer while also never followed through on client inquiries: forgetting both tue client and their requests. Rather than taking personal responsibility for failing to follow through, she would badmouth the company, saying things like "Even if I had passed on your request, they're not going to bother to fix it anyway". I was in the process of terminating/ending doing business with this facility until suddenly a young man named Sam was newly hired and eliminated my incentives to leave.When Sam came to the scene, requests started getting responded to and completed. Sam would also follow up with you to update you. He is so resourceful on several fronts. Ever since he came to this property, the compound has been super clean. I do not see trash or debris like I did in the past. At the end of the day, the lesson is that it is ALL ABOUT people--the people that work at a business--they make the big difference in how you experience the quality of the organization.
Sam provided EXCELLENT service! I’ve rented storage units from other places and I’ve never received the kind of service that I did today! He was very nice, polite and welcoming! I’m glad I found his location!!! Thanks Sam!❤️
Wonderful Job by Sam and Chris. Very professional 🙏🏾🙏🏾🙏🏾👏🏿👏🏿👏🏿👏🏿
Sam was awesome today I really appreciate his help and all the information he gave me!
Extremely helpful, friendly and a darn good sales rep.
Gilbert and Jenn were very helpful Thanks
Extremely smooth experience. Needed a storage unit for one month for my home belongings while in-between apartments and it couldn't have been easier. Danielle made it very easy for me to move my stuff in, and Sam was extremely helpful when moving out. Would recommend this place to anyone looking for a storage unit.
Fantastic service! Highly recommend. Sam is the best!
All staff, Danielle, Myra, Kanita, and Sam have been so kind, professional and just great. So glad I choose this location.
Sam was absolutely amazing! Friendly and professional, I couldn't have asked for better customer service.
Sam was very helpful
Sam was amazing and patient and talked me through updating and accessing my account.
I was assisted by Sam with my inquiry about move in policies and procedures. He was the absolute best! Super professional, kind and patient with all of my questions and needs. I had been to another storage place prior to Public Storage and the experience was awful, Public Storage saved me from that previous experience!! I will definitely be recommending Public Storage to any of my friends or colleagues!!! Thanks Sam for making my experience wonderful!
I was assisted by Sam with my move in. He was extremely professional and went above and beyond to make sure that my experience was great!
Sam is great and has helped us immensely with our storage needs. Outstanding service all the time!!!!!
It's a Great place
Thanks You Sam
Kaydie was beyond helpful and so was Myra. Our family has had multiple units at this location and it's always so nice and easy, units are clean and staff helpful. P.s. the app is neat!
Sam was amazing
This location is amazing its well maintained. Safe and affordable. The staff is great especially Sam. The rental process was completely remote. I have not had any issues. It is easily accessible and secure.
Myra Very sweet and very helpful
Do not rent from these guys. We were late with one payment and they cut out lock and was about to put it up for action. It was only one payment behind and not even week went by before they were gonna steal our stuff.
I Am A COVID BLACK MOLD VICTIM/ TRANSPLANT I OWE THEM $322. I HAVE I'M$200 THEY WILL NOT & WOULD NOT WORK WITH ME UNDER "NO CIRCUMSTANCES EITHER PAY IN FULL OR LOOSE IT IM ON A FIXED INCOME I DON'T HAVE $ UNTIL THE 3RD HOW EVIL👎👎 ALL I NEED IS A 1 WEEK REPRIEVE!! AND THEY WOULDN'T BUDGE 2 HEIP OR WORK WITH ME 🤷🤷😭
I came in recently to take a look at a few different unit and I typically don't come back to leave a review but I had to in this case. I had a young er lady by the name of Kaydie Kidd showing me around and I have to say I was over the impressed with her mannerisms and knowledge of the place she's staffed by. In todays day in age with the issues we are all seeing on a regular basis, she was a breath of fresh air.
They've jacked up the my monthly fee to almost double from when I first got it a little over a year ago. I've checked around at other units and prices are about the same so I guess they've all increased with the inflation.
Kaydee the manager was great and patient with me. Will definitely recommend this Storage Place just because of her.
Great experience, Kaydie was super helpful with an awesome attitude.!
Katie the manager was great . She was very helpful. Great customer service
Katrina was extremely helpful and professional. She was not interested in just renting a big space but rather made sure that we were well informed and that our expectations were met. Thank you so much Katrina
Katrina was awesome! She was so helpful in explaining the prices, size differences, & benefits of storing with Public Storage. She alone deserves 5 stars.
Came into Storage this morning and spoke a nice lady named Danielle. She was extremely patient and kind. Thank you!
Nice clean and very nice personality work with you nothing bad to say..
This is an awesome place to storage your personal items.The service is great especially with the help from Danielle as she was very friendly,and professional she was very persistent in helping me find a storage unit way to go !!
Lorraine was lovely. She was great and walked me through everything. Great customer service!
Lorraine was great and helped me with my problem. I loved talking to her and she was kind. Need more people like her.
Great customer service I recommend everyone come here
Danielle was amazing! I caught her right as she was leaving because my unit was unbelievably small & she stayed an extra 45min past closing 2 assist me find a new unit at a new location! She seemed happy to help, knowledgeable & up beat! Her green hair was also fabulous 😍
Service is very quick and professional by Kim thanks for alll
Nalease at north chesterfield public storage was very helpful and courteous.
Taylor helped me today getting my unit!!! She was an absolute delight! Taylor made my process easy as 123. She is very informative, attentive, and very knowledgeable of the facility. The units here are clean! Thank you again Taylor! If you need help at this facility ask for her and you’ll never go anywhere else!!
Thank you Rachel
Rachel was very helpful in everything I ask of her
Rachel was amazing
Rachel was PHENOMENAL! Great Customer Service, she was able to assist me & she answered all my questions. 3 THUMBS UP !
Great customer service able to do online, and get reserved space!
How much for a 5x5 or 5×10
Had a wonderful experience with Marquita will definitely recommend her services here at Public Storage.
I am very pleased with the service I received here. Kimberly Bass was very friendly and helpful!
I stopped by to inquire about a parking spot for my boat and had the pleasure of meeting Marquita she informed me of everything I would need to have to get this thing started and she also showed me the space I will definitely be coming back and thanks for taking the time to help a old guy out I had never done this before.
Great experience ever.....thanks Taylor your the best....
Great customer service
Very good custumer service
Had a wonderful experience with Marquita Thanks for your help.
Marquita was awesome thanks so much for all your help.
Cuanto cobran mensualmente
Marquita thanks for your help today
On behalf of Chesterfield Fire Department Marquita showed excellent customer service we greatly appreciated her time to show us around and answer all the questions we had Thanks.
Very good security system nice and dry storage
Marquita was absolutely wonderful she has a wonderful personality and she connects with her customer needs Thanks Marquita I will definitely recommend this facility in the future to all my friends and family.
Greatly appreciated your customer service Marquita.
Hello just wanted to let y'all know Marquita is amazing she helped me find the right size unit for an amazing price 👌 if you need storage come here Marquita will make sure you get what you need when you need it with a smile she has great customer service.
The attendant was very cheerful and helpful!
Marquita customer service Rocks it's one of the best experience I had in a long time Thanks.
I stopped by to inquire about a unit and Ashley W was WONDERFUL 🙂 she was so knowledgeable and helpful. I enjoyed the experience, THANKS ASHLEY.
Hello when is the next auction thanks
Had a wonderful experience with Marquita today she has great customer service.
Great customer service experience with Marquita today thanks for all your help Ms.Lady.
I had a wonderful experience with Marquita today she is such a nice and professional woman who explained everything I needed to know about renting a unit here with her today I will definitely recommend this location to my friends and family.
Prices went up
Thanks Marquita for all your help your are truly awesome.
Staff is very helpful--facility very clean and secure
Thanks Marquita for waiting for me after hours to make my payment i was running late and you was willing to hang around for 5 extra minutes thanks sweetheart I truly appreciate your help.
Great customer Service is hard to find but look no further Marquita is amazing Thanks for all your help Marquita.
Kanita was very helpful
I had a great experience at public storage, Jalisa was really helpful in getting me the best deal!
Ms. Marquita was most helpful, friendly & professional! Was a very good experience!
Had a wonderful time renting with the help of Marquita.
Great experience with Marquita she is awesome Public Storage should be happy to have her as part of the team.
I am extremely pleased with the customer service that I received at this location. I had a reservation yesterday and was late. I didn’t get there until today. I lost my credit card for a moment and things were hectic for me. They made me feel right at home helped me get straightened out and on my way. In the sleet Ms. Marquita showed me around with no hesitation. She is definitely an asset to the company. I highly recommend this place of business and will certainly continue to do so in the future. Thank you kindly, H. Rutledge River Home And Land LLC
I completed my rental reservation this afternoon and had the best customer service experience today with Marquita. Really happy I chose this location for my storage needs. Clean and secure facility with helpful staff.
Very pleasant experience, Kanita was amazing! She made it so easy and explained every detail. I didn't have to ask any questions because she covered them all during the pprocess. A+ customer service with her!!
Ms kalita was very helpful I enjoyed doing business with her
David did a thorough and great job of explaining everything to me,,,that man deserve a raise for the excellent customer service he provided today...#FlyEagleFly
I had a nice experience with Marquita yesterday thanks for your help.
Made my payment today with Marquita she has such a great soul her customer service skills are on point thanks Marquita for all your help.
Expensive to move in. Inside locker had no lighting. Had to bring own light source. They tried ripping us off by telling us that we had to pay a fine of $500 because they said we used their dumpster (which we did not and were able to prove). Beware of scammers.
I came in to make a payment on a unit and was extremely pleased with my customer service experience with Kanita. She was amazing!
I made a payment for my friend and had Kanita help me out. Super nice and I would use myself in the future
Wow, where do I start? I rented a unit here for several months and always paid my fees on time. During my time renting from this place I requested they change the bolt piece on my unit due to me having to struggle to open it and being completely unable to open it one day. The piece was hanging down and looked as though someone banged it with something attempting to tamper with the unit. The next time I visited the bolt still had not been done. When I contacted the office they said that they had called me and left a voicemail requesting I provide them with a copy of my key in order to do so. However, one in checking my voice messages and missed calls I had not received any form of contact or attempts from them and two I purchased my lock from them so I did not understand why they did not have a copy of my lock in the office already. On November 5th when I went to my unit, the first thing I noticed was that the lights in the back did not work. When I opened my unit, I could smell mold/mildew. In searching my items, I discovered that several of them in the back were no longer useable due to the extend of mildew on them. I immediately packed my items into my car planning to cancel my lease and find another unit. On November 6th, I received a call from their office after 5PM. The lady on the line stated that she noticed my unit was vacant, in order to move out I needed to stop by the front office, and that I had a balance on my account (November rent). I told her I could not talk at the moment due to driving in rush our traffic and using my phone's GPS to get to my location. I logged on and paid the balance to avoid additional fees incurring. I went to stopled by my unit on November 7th after getting off work to put a new lock on it and was not able to get through the gate. In calling the 1800 number I was informed my account was closed as of that day. I paid Novembers rent so I should still have access to my unit for the month, whether storing items in it or not. Overall, my experience with this location has been very poor, from the units itself to the customer service, to the premises, not to mention they increased my rent by almost $15 out of the blue! Save your money and property by going to CubeSmart, AAAA, or somewhere else.
I have a storage unit here and Marquita has always been such a great help to me she always has a smile on her face and ready to help in anyway she can Marquita you Rock.
Come Here!!!!! That's all I have to say and ask for Marquita because she will get you straight on all your storage needs thanks Marquita.
Marquita has awesome customer service Thanks for all your help.
HORRIBLE customer service at this location & management staff
Thanks Marquita for all your help with finding me the right unit for my needs.
Filthy storage areas, no lighting inside or outside. Not recommend.
Marquita has amazing customer service she is always polite and respectful and she has a great attitude I only come here when I know she is working because I know I will get the best help provided when it's coming from her.
Jasmine was great today, everything was very smooth and quick.
Alecia provided awesome customer service. She took the time to explain things and made sure that I got the right unit to fit my needs. Thanks.
Marquita is such a great asset to this establishment!! I enjoy coming in to pay my bill every month!! They even called to make sure I was to one who was in my storage... when someone was entering in there! They confirmed my storage was safe!
Jade and her associate Jasmin took great care of me. I needed a unit to bring my belongings to from Detroit and they made it happen!! The customer service was impeccable and I was greeted with smiles and plenty of possible scenarios to choose from. I highly recommend this facility to whomever needs this type of service. Thank ladies and thank you Jade and Jasmine for your help..
Amazing lady upfront
Jasmine was great today rented a unit from her at the best price
Marquita has great customer service she helped me with my unit she was amazing thanks.
Marquita is an awesome manager! She helped me find the unit that best fit my needs perfectly! I definitely recommend this storage facility for anyone looking for a nice clean facility with great customer service.
Marquita helped me with my storage unit and she was very helpful and kind. She was also knowledgeable and friendly. The property of this unit is very convenient for me to retrieve my items because it is close to my house.
Marquita was awesome !!! Great help and such a blessing 😊🙌🏾
I want to thank Marquita for all her help she is a hard working woman I saw her putting ropes on doors and mines was one she replaced and she was sweating her tail off but she still stopped what she was doing to come to the office to help me with my account and back to work she went I wanted to let her know I see the changes this location has had since she been here and thanks for all you do for us here at Public Storage.
Went into the office to make my payment and the manger Marquita always gives me great customer serviceservice.
Ms. Marquita and Ms. Sharon were very helpful polite and helped me get everything i needed.
The staff was amazing and wonderful
I helped a friend move yesterday. we had looked at a couple of different storage facilities and we decided on this one. the employee who was working, Marquita May, was extremely helpful, professional and pleasant. I made sure to get her name so that her company knows what great service she provided to us. she walked her poor feet off for us, but she did it with a smile. Good customer service is hard to find these days and we got it here. This location has clean units, is well lit, well secured... and most importantly, they have great staff. thank you again Miss May.
Ms. Marquita was extremely helpful on both occasions when visiting my storageShe went out of her to provide excellent service to me and my family. Due her kindness I would use this location again in the future if needed.
I have a unit at this location and the manger name Marquita is amazing she has great customer service and is very polite thanks Marquita for all your help👏
Marquita the property manager was EXTREMELY helpful to me today. She went over and beyond the line of duty to ensure that I received the perfect unit for my needs. She was very customer service oriented, very polite and was very knowledgeable of the units and products they offered. I highly recommend this location, you will not be disappointed.
My name is Stephanie. I have had a wonderful experience with the office manager Marquita. I will be recommending this public storage to all my friends and family. Thank you so much for helping me with my moving experience!!!!!!!!
Markita was a great help very patient and clearly explained everything to me about the storage areas and units she was very polite I will continue to tell my friends and family to go to that location
Marquita was excellent. Very pleasant young lady. Positive attitude and personality. I will definitely be a future customer from here on out!
Units leak, belongings end up with mold, lights on the lot do not work. Never there when you need someone, dishonest about fees, management is awful, prices are way too high, it's dirty, properties are bug ridden, staff is unfriendly
I came in to public storage today to buy boxes and tapes for my move and marquita help me get the right size and tape.... Oh and thanks for reminding me about the tapes marquita I almost forgot. 👍👍
Our thanks to Robin for outstanding customer service. A delight to do business with. Made moving all that much easier!
I have been using this storage facility for over a year and I couldn't be more happy with my experience. Yvonne at the front desk is particularly delightful.
The worst customer service ever! The worst storage ever.. Everything covered with mold, and no one here cares. NO WAY THESE PEOPLE WORKING HERE DONT KNOW THESE UNITS LEAK WATER!!
Went into this location and had to pay my storage bill and met one of the nicest and professional ladies since going public storage. Thank you Ms. Karla for making my day your the best.
Amazing Service!!! We recently moved from Florida to Richmond and had the need to store some things. Coming from southern hospitality, I am so impressed with the quality customer service we got from KARLA! She was so friendly and courteous from beginning to end. I will recommend public storage and this location solely based on Karla's amazing service. You have a future manager in your hands!!
Faith did my rental. She was very nice and thorough. She took me to the unit to make sure it was going to fit and told me about the products to protect my belongings.
I moved out the other day, Theresa was quick and friendly!! She needs a cart to get around, it had started raining really bad when we went back to check the storage. Thankfully she offered me an umbrella!! Great customer service!!
Love it.. the best price in the area
Very friendly staff!
Teresa is great! Highly recommend this storage facility
Absolutely 😉 The Best.. EVERY visit has been excellent. Thanks management and yr employee's. Yr doing a great job
Always a pleasure coming into Public Storage. Thanks to the girls that work there for making the customer feel so welcomed!!
Teresa was very nice. The process was much faster than I had anticipated. The office smelt like Christmas to top it all off!! I would recommend this public storage to everyone I know!! My service was 5 stars!!
Sorry this took so long Teresa!! Had to get my daddy settled and out of the awful place.Thank you so much for your help!!! I was in a tough spot and you helped me out so much!! If you need a place for storage, come see Teresa at Public Storage!!!
The day I went in, the power was out because of the rain the night before. A women named Faith was still able to help me and open a storage unit for me. She was very kind and helpful.
Love this place. Teresa is a wonderful lady very friendly. Awesome place.
The staff at this location is very good at their jobs. They are very knowledgeable
Theresa was great!! Very informative, great customer service, stayed after closing to help me!!
Teresa was such a great help today!!! Lovin my time with Public Storage!!!
Feshawn is very professional, courteous and always has a smile on her face.
Tanya was very helpful and explained it good I really liked her service I got the storage space I needed for my collage belongings 😅.
Great services and she was wonderful
Tanya was AWESOME!!!! She provided great customer service. Service like that is hard to come buy. Definitely will not be the last time I store my trailers there!!!!!
Very nice, big units for a great price! Gated and secure area!
Teresa was a great help. Got the storage for my wife's Christmas stuff that she seems to accumulate more of every year, and I really didn't think I'd need a very big storage. But once we started putting everything in, there wasn't enough room. Went to the rental office to talk to Teresa. Explained my problem and she said it was no problem!! She showed me a bigger storage this time, and had us switched over in no time at all!! Thank you Teresa, for making what I made difficult, into something very easy!!
I went into the Public Storage today to check storage prices. The lady working was very nice; she informed me of the prices and show be a unit. I told her I would be back when I was ready to store my belongings.
Ms. Arthur has the best customer service skills ever.
Ms. Teresa is professional, knowledgable, and manages her property very well! Her keen business skills and sense of ensuring her customers property is safe gives one peace of mind. Her Assistant Manager and staff are diligent ensuring Public Storage maintains a secure, safe area for those storing automobiles to furniture. Thank you!
Teresa was very nice and friendly. She was polite and helped me in every way she could. If recommend this storage for anyone who needs it. Ask if Teresa is there when you go! 😌
I have had a storage unit at this location for over a year now Needless to say I had many issues not shortly after my contract with Public Storage and felt as though the customer service representative at that time could have cared less and certainly was not going to be helpful in anyway about to cause a decline in your profits and reputation. Prior to Teresa being employed, I was close to making a decision of not using Public Storage. However, because of her due diligence to help and correct issues, I decided to continue renting from them. I know that she is a true asset to your company and goes above and beyond to please your customers with professionalism and courtesy. Since dealing with her she has certainly changed my opinion about Public Storage and because of her I have chose to remain a customer. Again, she is one of the best customer service representatives your company has, I have witnessed it first hand both with my account and others that I have been in your location with that have treated her with disrespect, and she still proceeded with excellence in handling situations.. I look forward to my continued relationship with Public Storage and with Teresa. Thank you, Jennifer Newcomb unit 341.
In the 17 years that I have been doing business with storage facilities, Public Storage 7020 Jefferson Davis Hwy. N. Chesterfield, Va. has, by far, been the best!!! I give full credit to the Manager, Teresa, who seems to be there 24/7!!! She is always WALKING the property to insure that all units are properly secured and that the property is neat and clean!! Yes I said WALKING!! The other facilities I have dealt with had golf carts that the managers rode around the property. I have seen Teresa WALKING the property in all weather conditions and she does it with a smile! If anyone ever deserved a cart it would be her!! I have 3 Large Units and 3 Parking spaces with Teresa and when the time comes for more, I hope she will be able to accommodate me. I really don't want to take my business elsewhere as long as Teresa is there. TOP NOTCH FACILITY!!!!
Feshawn was absolutely the best, five plus stars, **********!!!
Lynn was very helpful in the moving into my new storage unit. She made the transition very easy. Thank you so much Lynn!
FeShawn was very pleasant when I came in to make a payment
Stop by public storage to inquire about my storage and she was VERY HELPFUL
FeShawn has great customer service and is very polite.
Feshawn was very helpful with my storage needs and she also has awesome customer service skills
Feshawn always keeps a smile on her face everytime I walk through the door and customer service is flawless.
Been coming to this location off an on for years have to say this time around has been the best . Great Service from Teresa She had all the right answers took care of business quick and professional.looking forward to using the location in the future
Awesome!! Great personality! ! And it smells so good in the office!! Teresa was absolutely wonderful!!!
Great customer service! Thank you Feshawn
The lady that works there was very helpful. Awsome.
FeShawn was awsomesauce, very helpful and got the job done!!! Excellent service
Tori directed me here so I can let everyone know how wonderful my experiences with public storage have been and I am very impressed with the staff and prices!
Met the manager Teresa she was very helpful and professional in getting me the right storage space for my needs! Excellent customer service
There is a young lady at this facility, Teresa , that truly exemplifies customer service. I highly recommend this storage facility to all military personnel in the area. Thank You Teresa for making the transition operate so smoothly for us.
Never doing business with this company again.
Feshawn was very professional and helpful with my move in today.
Teresa Moss was really great! If we ever move again we will Deff be going to her for help. She has the best customer service skills ever. Took her time to go over options and explain every detail to us! Highly recommend these storage units and going through Teresa!
Teresa is very friendly, knowledgeable, and professional. She made my experience, enjoyable and uncomplicated. I would recommend her and this business to everyone I know. Great job!
Teresa was friendly and knowledgeable and made finding a storage facility pleasant and enjoyable
Feshawn was very professional and she was very helpful.
Shanita was great. Very good customer service.
Lynn is the best! I am so satisfied with the great service she gives. She's Awesome!
Feshawn was great at helping me getting into a storage with the right amount of space. She was very pleasant.
When I came in Shanita was very helpful. Great customer service.
I had the pleasure of getting a storage space an I must say shanita was a awesome sale rep she was very polite kind an soft spoken An does a great job
Shanita was very helpful with locating a bigger facility after I realized my discs was too small.
Great experience. Shanita was courteous and professional. Awesome service.
I enjoyed my interaction with Lynn. She is very knowledgable about her job. She was great to talk to, kept me laughing and made the whole process fun. I am a supervisor on my job and I know good customer service is hard to find. I wish I had her on my team. Thank you!
Shanita gave me good customer service
Shania is great, friendly. Runs a great property.
Shanita was very helpful and nice great place 2 store
The staff is wonderful help me with all my questions and getting a unit that fit my needs. They have great personalities and are willing to help at any time. Will not go anywhere else but Public Storage.
I was so grateful for the excellent customer service I received at the Jefferson Davis Public Storage (7020) by a pair of Awesome ladies- Lynn the property manager and then Shanita. After moving half of my stuff to storage I reliazed it was not big enough and therefore had to change to a larger one and these ladies were so patient and helpful during the whole transition! Thank you ladies!! (I am Sarah Woodland but I am using my daughters Google account-locked out of mine- but had to give these ladies their props!)
I moved from out of town & I got my stuff moved in last minute from the help of Shanita, she was very helpful!
The professional atmosphere of the property is phenomenal. The property manager Shanita is energetic, informed, and focused on finding the best option for you! Great customer service and the timely manor in which I was assisted was exceptional. I recommend anyone looking for a safe place to keep their things to use this company!
Shall did a great job
Shanita did a great job with showing me the unit and reviewing the lease. She was very thorough and responsive. Thank you Shanita.
It was a great experience. They were very kind and helped me find something for the best price with the right punt of space. Thanks Tiff!
I would highly recommend this location. Debbie was very nice, efficient, and helpful. They had great deals, and competitive prices for the unit I rented. Thanks, Debbie!
Debbie at public storage was very helpful she came in 5 minutes befor the place opened on her day off to help me out .. Thanks debbie excellent customer serivce.
Debbie was very helpful with my move. I would highly recommend this location. Her people skills are amazing. I will tell all my friends. Public storage is very lucky to have Debbie
Debbie has great customer service skills. She has helped us (Diebold) out with packages not delivered to our bin by Fed-Ex and has aided us with corporate billing issues.
Debbie has the best customer service of any storage unit facility that I have ever used and if I ever need a storage again I know where to go.. Thanks Debbie!!
I really feel safe with my things there, I have been renting from them over a year now never had a bad experience from this location, Debbie has outstanding customer service, very helpful, friendly, always greeting a customer or whomever with a smile, she is wonderful and I will refer my friends or family to rent a space from this location.
Alexis was awesome and the pricing and location was perfect for our small business!
Debbie WAS AWESOME She is an asset to the company and made a customer here.
Debbie was very polite and helpful. I've enjoyed my experience here and I'm satisfied with the services she's provided. Thanks so much!!!
She was great
If it was not for Debbie I think I would Have went and found me a new storage place . Haif the time go up the road further to the other one but most of the time no one is there. I decided to stop in this one to find out what I could do, Debbie was extremely helpful so now I come to this location all the time,she is all ways so pleasant and so WONDERFUL. Public storage is lucky to have her.
Debbie is awesome!!!!
Debbie was such a great help!
Debbie was very friendly and helpful. She was knowlegable and professional too which is a good asset in this business. Thank you!
I highly recommend this place. Debbie went far beyond the call of duty as far as I am concerned to help out. I was unable to come in and my wife had to handle everything and Debbie not only walked her thru everything but got us help to move in as well. thanks debbie.
The customer service is awesome!!! Very friendly and understanding. Willing to work with you. I would highly recommend this site to everyone.
Great customer service! Received a call concerning my storage unit. The rep (Debbie) was very courteous in letting me know the status and what my options were. I appreciated the call and felt very well tooken care of!
I came with my brother in law to help him rent a storage. She answered every question and truly exceeded our expectation
The ladies there were very helpful and knowledgeable. Alexis and Debbie were very courteous and greeted me as soon as I opened the door.They helped me pay my bill because I could not pay it online for some reason the system would not let me. I will visit this store again if I need assistance in the future.
I came in to find out how big and how much it would cost to acquire one of the storage units, and bonny was really helpful and gave me plenty of advice to help me with my decision:)