Kanita was so helpful we couldn’t have done the rental without her help
Kanita was awesome!! Super helpful :)
Thanks so much KANITA you are amazing and go above and beyond for your customers and you are very appreciated. We hope your compensation matches your ability to be all that you are for the company. Because you made our lives so much easier with all the help and support provided by you. Honestly if you weren’t here we would have left a long time ago. You make the difference for my family. Thank you.
Manager on site Nalease was so helpful and answered all of my questions and concerns as a plus property is really clean as well
Kanita did a great job helping me get my stuff set up and making everything clear.
Kanita was a big help. She helped me complete my online rental I was having issues with the online process. Thanks again
Thank you Kanita for your help
Monay and kanita were very fast knowledgeable and polite definitely five star service!!!!
Muy buen servicio y sobre todo amables
Thank you so much for your help with the app
Danielle was great, nice and provided all necessary information I needed! Will be returning
What a great customer service experience. .Kanita is an asset to the company. And I would give her 10 stars if u could
I appreciate all your help Kanita
Nalease provided marvelous service recommend her
Monay helped me with my rental she was so patient and nice
Monday helped me set up my app today she is great !
Ms. Kanita was very hopeful. The service was great!
Thanks kanita for all your help
Thank you Kanita ! She was very helpful and sweet .
Thank you Kanita for your help today
Thank you Kanita for helping me rent my unit today .. nice experience
Monday assisted me today and she was awesome and gave great customer service
This place has sewer rats. I have had to throw a lot of furniture and clothes away do to the sewer rats. I was told from the manager a few months ago that they couldn't do anything about the sewer rats. I am in the process of looking for another storage facility. Starred off with 2 storage units there, downsize to 1. That's how much I had to throw away. Soon I will be moving my stuff out. On the other hand, staff was great. No complaints about the staff.
Thanks , Kanita for all your help with our new unit .Im very impressed with cleanliness of such an old location . You made our day today being so thoughtful and helpful .we look forward to storing here and are appreciative of your efforts.
Kanita is always such a a big help with my storage needs ..
Great and quick service;as any business should be!I'm glad i chose pubic storage.
Thank you Kanita.
Thank u Kanita for all your services
Kanita and Monday where wonderful. The process was wonderfully and easy. Thanks ladies
Got a unit and good service with Kim
Monay and Hailey were awesome amazing customer service
Haily & Monay were very helpful.
Great help, extremely polite service from Kanita
Thanks kanita for good service today
Kanita was very personable and helped me with something I idea about
Hailey was great! She was very kind and patient and was happy to help me!
Thanks Kanita for prompt service today
Thank u kanita for helping us today u was wonderful
Very professional ,helpful and kind .I would recommend Kanita and Public storage to everyone
Thank you Kanita for all you do.. I'm so happy with my rental
This review is not for Public Storage in general, as their customer service at headquarters and corporate policies are abysmal, but for the assistance we received from one employee at this site named Danielle, who was very helpful when our catalytic converter was stolen in their (very insecure) Chesterfield site. The local staff we encountered in Richmond were all courteous, but you can expect the worst customer service experience of your life from the headquarters of Public Storage.
Kanita helped me find a space and she was very helpful and professional
Impressed with cleanliness at this location .the manager Kanita really keeps the place in order and is very helpful always
Kanita was very knowledgeable and friendly when we came by yesterday to make a payment at another location .. thank you
We want to thank Kanita for her assistance with our storage space and for taking the extra time to simplify things with the App ..
Thanks kanita for helping me download and properly work the new PS app
Very patient.great service..thanks Kanita
Thank you to Public Storage for employing Ms Kanita and thank u to her for going above and beyond from day one we moved in . She got us a great deal and calls to remind me if I forget to pay ,she made sure we knew the proper check in and checkout process and Last she found us struggling with the gate code and helped us with the new app. What a great tool this is.. Public Storage is always one up on competitors.
Kanita was very helpful .thanks for the gate app installation
Danielle was so accommodating to assist my daughter when she closed out and moved out her belongings. The process was so easy due to Danielle assisting us.
In a gritty part of town, this manager is a hidden gem. Truly customer service oriented and very helpful!
Katina was very professional and knowledgeable about Public Storage and her skills were greatly appreciated.
Kanita made thus easy um thankful for the unit and her assistance
Young lady working was a pleasure nice to see nowadays
I have been using this facility for 7 months and everytime kanita is always there and has an amazing attitude and keeps the place looking good and that’s no small task as this area makes it tough. Just wanted to say thanks
Great experience! Kanita provided the best customer service possible. She answered all my questions and made a very stressful situation much better for me and I couldn't be happier!!
What a good place, I just can’t explain how wonderful the help of Ms, Kanita was.
She went from A to Z explain everything we needed to know, for one of the best prices as well,
If u need a storage room, i highly recommend this one. Keep up the good work 💯
We are thankful to have found the space we need .thank you Kanita for your assistance.
Kanita was very awesome! Great customer service!
Monay and Kanita were both very helpful . changing my acct information and assisting with technology features .such as. the gate access and paying online .. Awesome new customer friendly features ..the PS app works like a remote to get in and out of location as well as pay my bill from anywhere..
Great service, Secure environment, Good communication! Kanita was very helpful and showed me everything I needed to know about the facility!
Kanita was very informative
Thanks for helping me with online payments and services ,Kanita the gate app has made it much easier to access my storage .
CROOKS, DO NOT RENT FROM THEM. They raise your rent substantially every few months and use the legal clause "rates may change" to get away with it. My rent started at 113.00 and after 3 months went up to 140.00, after another 6 months it went up to 163.00. There are numerous reviews of this happening to other people which means it is their policy to raise everyone's rent every chance they get. I will never rent from these crooks again.
Kanita Thank you for all the help and encouragement with my move. I would recommend that anyone come to Public Storage and rent from you.
Thank you Kanita for helping my family with there storage needs and explaining and helping with internet and gate app usage on the phone thru Bluetooth . She displayed such patience and professionalism ..
Thank you Kanita for helping me with rental before office opens..while on your way to a staff meeting . Thanks public storage for helping me when I really needed it
I came into the facility and finally met the person I've talked to on the phone so many times she was always helpful when I called with a question or concern bubbly and cheerful I could actually hear her smile. Thank you Myra
I'm so appreciative of Kanita's knowledge of her property. Very helpful with all the questions that I had. I will be telling my family and friends about Public Storage for their storage needs. Thanks so much for your kindness Kanita
Kanita was very helpful Today
Kanita has been awesome during my transition from NY to VA....postscript..I appreciate her professionalism and welcoming me to Richmond . What a great manager ..
I have a storage here my stuff has been mildew and everything call the people they supposed to call us back because we told them about the mold and stuff and they supposed to been taking care of it and haven't did it yet SMH so you need to reach out to Tammy Allen
***** Thank you to Kanita ,You made us feel welcome and explained all the ways to have a positive self storage experience ,To include how to protect all my items . *****
Thanks Kanita for helping my family with a secure place to store and explaining all the details BONUS: The gate /remote from the car is the best feature ever .
Thanks Kanita for a great customer service experience
Very nice property. Kanita's customer service is amazing!
Thanks Kanita for all your help. I would definitely recommend you help other with storage needs.
Thanks Kanita for all your help with our storage needs.. You made things simple and simplicity is HUGE in today's world. Would deff rent from her again .
I spoke with a young woman named Kaydie, she was a big help!