Public Storage Self-Storage Units at 1090 W 35th St, Norfolk, VA

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 44/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 44/mo $59Best Price Label -
5'x5'Online only price$ 45/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 45/mo $60Best Price Label -
5'x8'Online only price$ 47/moSmall 5'x8'- Climate Controlled
- Upstairs/elevator
$ 47/mo $62Best Price Label -
5'x10'Online only price$ 47/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 47/mo $62Best Price Label -
5'x10'Online only price$ 48/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 48/mo $64Best Price Label -
5'x7'Online only price$ 49/moSmall 5'x7'- Climate Controlled
- Upstairs/elevator
$ 49/mo $65Best Price Label -
10'x7'Online only price$ 59/moMedium 10'x7'- Climate Controlled
- Upstairs/elevator
$ 59/mo $78Best Price Label -
10'x10'Online only price$ 71/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 71/mo $94Best Price Label -
10'x10'Online only price$ 99/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 99/mo $132Best Price Label -
10'x15'Online only price$ 101/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 101/mo $135Best Price Label -
10'x15'Online only price$ 135/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 135/mo $179Best Price Label -
10'x20'Online only price$ 158/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 158/mo $210Best Price Label -
10'x20'Online only price$ 165/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 165/mo $220Best Price Label -
10'x25'Online only price$ 180/moLarge 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 180/mo $240Best Price Label -
20'x25'Online only price$ 300/moLarge 20'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 300/mo $399Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Norfolk
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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See what fits in different storage unit sizes
Kensington Storage Units by Old Dominion University
Norfolk self storage is located just a couple blocks from Chartway Arena. This cheap storage facility in Kensington is perfect for students at Old Dominion University, with climate controlled storage available in sizes that fit every need.
The central location, just off Hampton Boulevard and West 38th Street, adjacent to Ghent and Park Place, means you can swing by your self storage unit on your way to a day outside in Lafayette Park or strolling through the Colonial Place Historic District.
Our indoor, 5x10 storage units are perfect for clearing out a dorm room ahead of a summer break or semester abroad. With keypad access, you can feel confident keeping large furniture and appliances in one of our many 10x10 storage units.
Heading out of town for a while and need to clear out an entire home? Our 10x15 storage units come with roughly 1,200 cubic feet of packing space, or the equivalent of four rooms. That's more than enough to help you prepare for renting out or remodeling your place.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 614)
What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .
Rats
This place is so bad that wen you look at the picture it makes it look good but it's not for one your payment can be due on the 1 and they call you the 29th and then you put your things in it and they pets get in it and pee and poo in it I have a 600 chair that they made a house in it I talk with the manager she said call the insurance company why it's y'all not them I called the company and been on hold for 1 hours
Brenda was extremely helpful! The process was very easy and explained thoroughly by her. Anytime I am in need of a storage unit again I will gladly come back and ask for her. Thank you Brenda!
Breda is a rockstar!! So helpful and friendly. Made my rental experience quick and easy!
Brenda is very helpful and super welcoming
Brenda is great ! She helped us get the best deals and was very kind . Definitely glad we chose public storage! Highly recommend.
Brenda & Karen Are Very Welcoming and Helpful. Thank You Beautiful Ladies! I won't forget you both. I thank You So Much
Angel offer outstanding customer service and professionalism. Would recommend this location to anyone
STINKY RAT CITY!! I just moved to VA and reserved a climate control unit before it left my state. The evening I got into town I went to the unit and upon opening the first door I was hit with a smell of death(I imagine that’s what it smells like)! Went to view my unit and saw rats. I went back to my car and I could hear the rats in the ceiling above where I parked! I returned the next day to get a refund. If you value your belongs then drive by fast, don’t stop!!
One of the most expensive storage units in the area They had a rat infestation. Everything in my storage unit is covered in rat poop!
Brenda was super helpful throughout the whole experience. She explained everything I needed and also provided me with tips on how I should rent, use the facilities, and more. The storage unit was clean and a perfect sizes for college students with minimal things. The only problem that occurred was being trapped inside the gate because of the gate not working, other than that it was a great experience.
DO NOT RENT HERE! They have a terrible RAT infestation. Rat feces and damage was all throughout my unit and facility. You can smell the rat feces all inside. We even saw a critter running around inside. They also do not prorate your rent payment for moving out early. I still had to pay a full month's rent even though I was moving out early.
RATS! If you choose to store your belongings here be prepared to deal with the rat infestation at the facility. I had a unit here for 7 months and the amount of damage was considerable. Public Storage won’t compensate you for any damage as you “rent at your own risk” and if you have USAA insurance they also won’t cover any damage due to a “insect, vermin, rodent” clause in their renters insurance policy. You can expect lots of rat feces and urine as well as considerable damage from chewing. DO NOT UTILIZE THIS FACILITY
I have 2 units with the facility. There aren’t any public restrooms available so, keep that in mind if you’re in your units after business hours. The rear gate was broken for 2 weeks, at one point I had to crawl under the front gate to put my code in to exit… The main elevator wall malfunctioning. Terrible maintenance issues for a multibillion dollar company. They increase you rent for your unit significantly in a couple months!
Brenda was awesome and very helpful. She is super friendly
Brenda at the 35th street public storage in Norfolk Virginia was amazing. The service was excellent and fast. She was able to help our family select the right sized unit on a moments notice for our two daughters attending Old Dominion university. We really needed her expertise and time the day we had two moved to do. Thank you Brenda!!!
Brenda was absolutely the best. The facility is very clean. I had no issues during my time renting here. Will definitely recommend this place.
Ms. Brenda was amazing, and was very helpful! She gave all the information I was craving for. She made me feel happy about becoming a public storage member.
Mrs. Brenda is honestly the nicest person you’ll ever meet , great customer service!
I worked with Brenda. Fantastic customer service. Helped me out with everything I needed.
Very easy process and knowledgeable staff. Brenda was very helpful and took care of me and got me all all situated!
Brenda was really helpful
I rarely write reviews, but Karen was extreamly helpful! I ended up getting way too small of a unit after looking in it and Karen was great in getting me transfered to a bigger unit! Definitely deserves the 5 stars!!
Mrs. Brenda and Mrs. Karen were so helpful and sweet. They made sure that we were comfortable and they were very accommodating. Very great experience with wonderful staff
I used this public storage while I was on deployment, Karen and Brenda made the entire process quick and painless! It was nice not to have to worry about my stuff while I was away! Best public storage I have been to!
Brenda and Karen are absolutely the sweetest. Karen is also very funny!
Brenda and Karen were awesome!
Great service
Karen and Brenda were the highlight of me being here. They helped so much and gave a positive light while I was here.
Brenda and Karen were the best. Very helpful and super friendly.
I just registered for my self storage and Brenda was so helpful. I recommend anyone that need the proper help to come here and ask for Brenda.
Nice and clean, well lit and secure. Temperature control works and spaces are well thought out. Can't do better in the area
Zach was so helpful with all aspects of my rental! Thank you!!
Brenda is GREAT!!! Thank you
The service was outstanding all my thanks go to Brenda
Brenda - Very helpful and the whole rental process was very quick and easy.
Always love visiting the public storage on 35th in norfolk. Brenda is extremely professional and helpful. She made it easy to understand and helped me with securing supplies for my move thank you
Brenda is so professional and she knows what she is doing. she so polite. i will definitely be telling everyone i know to rent there
Brenda had great customer service and she was very helpful.
Brenda was very helpful and explained everything perfectly. She was extremely kind and I will be telling my family to rent here
Brenda is absolutely awesome; she is always pleasant. Great place to rent and very clean
Brenda was very helpful and friendly
Brenda was very friendly and super helpful. It was a nice facility to store my belongings and definitely recommend it to others.
I came in to buy a unit today Anam and Brenda were knowledgeable and kind helped with every question I had
Ms Brenda and Mr Anan was very polite and respectable to me and very helpful on the 35th Street in Norfolk
Brenda is so awesome,She was so helpful,nice and very professional
Brenda was awesome, got us a cheaper rate
Brenda and Brittney were terrific the process was fast and easy!
Why are there electronic locks on the gates, electronic locks on all the doors, electronic locks on all the elevators, but I can't access my unit past 9PM because it's closed??? It makes no sense to limit the hours. What difference does the hour of the day make with all that security. This discriminates against people who work the night shift. 30% of nurses work the night shift. Public Storage discriminates against nurses.
Zach was great! Explained in detail and answered all my questions with ease. Thanks a bunch :)
Brenda- the manager is amazing, accommodating and reliable!! Clean facility!!
Brenda was fantastic and helpful
Brenda was a great help,friendly and very informative in aiding me in my unit choice
Brenda was wonderful and very helpful. Highly recommend. Clean facility and easy to use.
Ms. Brenda is a God sent and I appreciate her professionalism and kindness while grieving my 24 year old daughter.. Please tell her Thank you so much❤️
Amazing service by Kristin
Brenda absolutely gave me great service and took real good care of her customer today!
Brenda
Brenda was very helpful and she explained everything in great detail
Brenda was very accommodating and patiently gave me step by step instructions on how to set up my unit.
Brenda was a great help and was very thorough with my introduction to the establishment really appreciate her
Brenda and Zack were very helpful and friendly. Brenda especially was funny. Good people, easy storage, lots of reminders.
Jessica was great!!!! Thr fastest, friendliest service I have ever received. Keep up the great work young lady.
Brenda was outstanding and welcoming
Christine g helped get me a unit quickly and painlessly
Brenda was great and helped me a lot!! Thank you again
Brenda was great! The best public storage in the 757!
Ms. Brenda was very helpful, engaged and knowledgeable. She helped me step by step and it was a stress free process.
Christine walked me through my rental process, and she was very thorough! Answered all of my questions and was quite pleasant to interact with.
Brenda is a good employee really been good to me.
So far so good. Miss Brenda was extremely helpful. Public Storage is so much better than Life Storage. Being in the military they’ve made me moving experience so much easier. Couldn’t give this company a higher recommendation.
Very responsive personnel in a clean, well- lit building! Nancy was so helpful and took time to help us find an appropriate storage space in this well-managed, conveniently located facility! Makes life a little easier! Thank you Nancy & Co.!
Very professional and expedient service from Christine G! Couldn't have gone smoother :-)
Christe G. Provided great customer service!.
Brenda and Karen Are The loving and caring person I have Met They were Amazing with helping me get a storage I will highly recommend them to anyone.....
Brenda and Karen are great at helping out at finding the best storage for my family. Karen was real wonderful. She knew how to entertain people when she was showing the unit .she knew what to say and ask useful question like how big our stuff were gonna be and how much big stuff etc. I recommend others lookin this place out if u need a place to store your stuff.
Brenda was fantastic! She was a huge help and got me in and out expeditiously!
Brenda is a great help and great to talk to.
Brenda thank you for helping set up an online account. She is super friendly and always helpful
Ms.Brenda has shown me excellent customer service and I have rented since 8/21. She is the reason why I keep renting from public storage. She is very helpful and nice.
brenda very excellent good customer service I enjoyed my service today okay
Brenda was very informative and did her best to make sure I was taken care of when I needed anything .
Brenda was an excellent help. Really appreciate working with her!! Thank you!!!
Brenda was extremely kind and so very helpful! I really appreciated her help!
Brenda was absolutely wonderful and her customer service and people person skills make this a great place for someone to come secure their things and be sure everything will be ok!
Brenda was amazing.
Brenda was very nice and answered all my questions
Christine was very professional and great personality.
Very helpful and polite love her energy would strongly recommend
Had a minor panic attack because my unit was locked while I went to grab food. I came back and couldn't find anyone. I came back again and someone had handled my items inside and outside of my unit while looking for someone. There are obvious communication issues and I'm looking to remove my items from the unit. I no longer feel comfortable at this location.
Brenda was great have had for 12 years and always been accommodating keep up good customer service
Brenda has the best customer service
Brenda is very friendly. She is awesome and very helpful
Great service!! Brenda was extremely helpful and kind!
Brenda was the sweetest lady , and helped me out so much today. Coming off of deployment and needing to get into the unit was just a breeze with her !!!
Mrs Brenda was a great and wonderful
I had a great experience at this location with Brenda, Great customer service and had lots of information!!!!!!
Brenda was so helpful and energetic. She made sure I was well taken care of. Definitely will refer other people to her.
Great service! Thank you Brenda!
Ms. Brenda was great, and had a great personality! Helped us vacate easily!
Brenda was very helpful! She made everything quick and easy!!
Brenda was a huge help and made the process very easy!
Amazing service, thank you Christine for all the help.
This was my first experience with public storage and so far I am very impressed. Brenda was so helpful, sweet and just an overall pleasure to deal with. I am very happy to have chosen this storage.
Brenda is great!!! Her customer service is AMAZING and I have a wonderful experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her and Christine G. She is also wonderful to work with.
This was my first time having to use a storage, and moving can be so hectic! This was one of the best places to make me comfortable about my belongings being there. NOT TO MENTION; Brenda, is AMAZING! When I first arrived there were not any carts to make our move to the second floor easier! Brenda went around and fortunately found us one (the building is HUGE) if she didn’t we would of been there way after the 9pm and could of got penalized so she helped tremendously! Also, after an exhausting move I didn’t lock my lock correctly and once again BRENDA called me and informed me my lock wasn’t locked correctly and that she had noticed that doing her end of the shift round. THERE IS OVER 1400 units There and she spotted my lock incorrectly locked, imagine how many others she notices and then CALLS and helps people properly secure there unit. I always think I’m leaving something or forgetting to do something but I know when I leave my storage unit, that if I do, Brenda will see notice it and give me and call and that’s why I trust public storage with my belongings.
Brenda is courteous and very professional. She is very friendly and helply. Go see her if you need storage
Christine G was very helpful
Great service!
They are so sweet, Mrs.Christin G and Mrs.Brenda went beyond to help me when I was really in need. There personality was very welcoming. The other storage unit lady where my belongings is at had to leave early then what she told me on the phone. But I went to this unit and they was great at assisting me with my unit even though my unit was not at there location. Great Job ladies I really appreciate your help may god continue to bless you. I say that to say you just never know what people are going through. Thanks again
My experience was great. Brenda made everything quick and easy for me. She was great to talk to you, if you ever need a storage unit. Brenda will get you all setup.
Christine G and Nancy was amazing and very customer friendly!
Ms. Christine Gress was AMAZING. She gave us detailed information for our knowledge and well being for the unit. Gave us a detour for personal benefits and gain. We thank you Ms Christine and forever be blessed🙏🏾
Ms. Brenda is the bomb. She. Has awesome customer service. I recommend that you stop by and see her.
Brenda was magnificent!!!!!
Brenda was the coolest most bestest help ever! Give her all the rasies and her own company car!
Brenda was amazing. Worth a company car. 5 stars
Brenda is great, I have a pleasant experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her
Brenda was very entertaining and also very informative. She made my public storage experience very easy and I feel very confident. It was a good experience
Talked to Brenda at the desk and had an amazing time. Gave us all the information we needed and was extremely friendly and helpful
I have used PS in many states as my husband & I are truck drivers. The manager, Brenda, pure awesome sauce! This place is clean clean! Her demeanor is so pleasant. She patiently helped me with my split payment. Really guys I feel we’re getting our bang for our buck! Thanks Brenda!
Brenda gave me and my friend great service when it came to looking for a storage unit. Very welcoming and had a good laugh when communicating
Brenda is very nice and helpful!
Brenda was amazing! Made everything super fast and easy!
Brenda gave great customer service and was very nice!!!
Brenda was such a pleasure to deal with. Site is very clean, super close to ODU. Storage units are clean, temperature controlled, easily accessible and secure. Very comfortable with my decision to store my valuables here.
Brenda was so friendly and helpful. Made the process super easy. Came to the property to get a unit and she made it quick and easy.
Great experience, would recommend Brenda was very helpful!
Brenda is awesome. Friendly and helpful
Brenda was excellent, very detailed in description.Also helped find the nearest exit for faster travel routes and provided extra supplies for our move.
Brenda was extremely helpful and kind throughout the entire process
Brenda is excellent. Great customer service skill. Very friendly and great property
Brenda looked out for me. Even though rates were going up, she requested an extension of my current rate on my behalf without my asking. Got me 6 month extension b4 my rate goes up. That is exceptional, customer oriented service. Thank you, Brenda, glad you are at the 35th street Public Storage in Norfolk.
Never any carts
Brenda was the coolest ever. fully recommend for military.
Zach gave us great service and assistance!
Brenda was extremely helpful and very knowledgeable when it came to answering my questions. The location is very clean and they offer climate controlled indoor units as well!
Brenda here is my girl she has the best mgr
Great public service Miss Karen was very welcoming and helpful on getting us our little storage unit, extremely friendly and gives you the how to so there’s no way you can mess up would rec
Brenda is absolutely awesome and very friendly. She is the best. No one like her. Great customer service skill
Brenda was so much help. Really great customer service, 10/10 would recommend.
Today Christine helped me sooo much and I appreciate all her for all her help! Come see her!
GR8 spot
Brenda was super nice and very professional and was great help I definitely recommend coming to 35th st and if I ever need storage Ik where I’m coming
Brenda is absolutely awesome. She was very helpful with my move in process easy. She is very friendly. Great customer service skill
Brenda She is the best, very flexible to help and understand her customer.
Brenda was great very helpful and informative! Very kindred sprit and good at her job
Great service! Brenda has always been extremely helpful and made my experience at public storage fantastic.
Zach was very helpful. Friendly and courteous. He took the time to help me out. He was patient wit me. Brenda was helpful and took tine to look up my account and answered any questions I had
Brenda was amazing and helpful. Also Christine.
Brenda is extremely friendly and helpful. Always gives me my gate code when I forget it. always helpful when I need a cart. Thanks for the cook out recipes. Christine is helpful and friendly
Brenda is totally AWESOME! She is so helpful and intuitive for everything in the storage unit business. Thanks to her!
Brenda was amazing! She gave us all the information and was so patient with all of our questions! She was immensely helpful and this process was so easy and I'm so relieved this is all taken care of!
Brenda really was friendly and helpful at Public Storage.
Brenda always gives us a pleasant experience. TOP NOTCH!!!!!
Brenda was super helpful and amazing helping me switch units. Always works really hard to help me.
This storage is one of the best storages I have experienced. Great communication, amazing cleanliness, and top notch staff. Would recommend 10/10
Brenda is super awesome! She has always looked out for me for almost everything, such as disputing certain payment errors in a timely fashion and helping me get my stuff to my storage unit. (Super helpful when I was pregnant and couldn’t make too many trips lol) Only thing I would say I dislike about Public Storage is just that they raise their prices on the same storage unit over time and that kinda sucks.
Ms. Brenda has wonderful customer service
Brenda was super helpful with getting me set up in my unit. She was super friendly, and nice to talk to. Highly recommend!
They were super helpful. Helped me figure out the size I needed by what I was storing. Clean. Well lit! Secure
Met Zach for the first time, he was dealing with a customer and was very professional dealing with the customer and his situation and handle it very well. I was very impressed, Thank you Zach for all your help. Two thumbs up!
Brenda is the best!
Brenda and Joe are the best! Public Storage - Not so much...
I keep a storage unit here and it’s great! I’ve been here for almost 3 years now and my only complaint is the prices keep going up. The staff is very helpful. I accidentally left my door open one day and they locked it up for me and called to let me know. Ms Brenda is amazing and very helpful!
This place is the BEST location...cleanliness...but the best thing about it is BRENDA. She keeps it all working so smoothly. We chanced lockers in a day and it was so easy peasy:)
Brenda was wonderful and very helpful ! She was great :)
Brenda is very friendly and always helpful. Great customer service skill.
Mrs. Brenda is amazing her customer service is immaculate. She deserves a raise! She helped myself and my husband get a strange in no time she showed us how to save money, she was so respectful and understanding of our situation and only wanted to help. She’s always so friendly and has the best attitude. I’m very appreciative of her and public storage Mrs. Brenda you rock!!
Brenda is a awesome person she is very polite with customer service
Mrs Brenda was very helpful and answered all our questions
Thank you for good customer service Mrs Brenda
Joe and Brenda provided excellent customer service. 10/10 would recommend
Excellent service thank you Brenda your awesome
Brenda is the best. I called and came right over. She showed me the units I asked for, provided detailed information, is truly professional and her personality is so welcoming and assuring. Definitely a place to check out.
Joe f was great helping me out
Joe F. Is the best. Great customer service skill. Always friendly and very helpful
Joe f gave great customer service.
I say thanks for Joe F for opening my storage, my key was stuck, but he handled it
Joe the property manager was extremely helpful!
I have used this storage facility for a year and needed to upgrade. Had a great experience with an employee named Katie at this location! She is very friendly and was able to help us upgrade our storage unit with a great discount! Best experience at this location and highly recommend using this facility!
Second time using this facility and Brenda in the office is always super helpful and friendly !
Ms.Brenda is the greatest ever. She lightens up the room with her smile and friendly attitude. Literally will make a persons day better after a 1 minute conversation. I definetly recommend public storage here and ask for Ms Brenda. Service is like no other❤️
Brenda Is amazing person, with great customer service skills. I’m very happy she was my property manager.
Brenda was very professional and helped me 100% with my unit.
Brenda is always helpful. She always asks how my day is going and greets me with a wave. She is the best, you need more people like her. Her customer service is A++++
Thank you Brenda, super nice and got everything sorted out quick and easy
Brenda was very nice. she the only one that actually helped us through the whole process when there was a misunderstanding. APPRECIATE HER SUPPORT.
Brenda was was very helpful
Brenda was very helpful. Gave us all the information we needed
Amazing service and the lady named Brenda was nice and sweet
Brenda was amazing and patience with us moving thing out of storage she was a great help
Brenda was very helpful when I came in and super easy to talk with! The elevator could smell better 😂
Brenda’s is amazing. Definitely sets the standard for a safe and clean storage environment.
Brenda - she is awesome. Extremely nice and helpful.
Brenda Grubbs was very very helpful throughout when I was moving in to my new house
Brenda was very helpful and easy to work with. And was nice to me and other customers.
Brenda was amazing and very helpful and kind throughout my move
Wonderful experience! Brenda was very knowledgeable and patient as she walked us the the process!
Brenda was super helpful and explained the process perfectly. If you are looking for a reputable place for storage come here and ask for Brenda.
Brenda is amazing. Very informative and polite. 😃😀
Brenda is awesome, she is always friendly and helpful. Great customer service. She is always friendly
Brenda was the most helpful and interesting person can't recommend moreq
I really appreciate the time she took with me and how much she make this easy
Great service, Thank you Brenda!!!!
Brenda has always been super to work with. Wonderful experience.
Brenda has always been very helpful and very patient with me. Best storage facility ive used so far!!!
This place is pretty good. The customer service rep Brenda is always helpful and took care of one problem I had in a speedy manner. Awesome all around.
Brenda is awesome great person customer service off the chain
Ms Brenda customer service is awesome very kind and helpful all the time Ms Brenda is the best customer service representative ever dealt with and always friendly
Brenda crushed it!! Quick and easy setup.
Brenda is friendly and extremely helpful. Always waves hi and asks how my day is going. Great customer service. Definitely recommend this store.
The place is so clean! And Brenda is so polite and very helpful. I will definitely be renting more
Always friendly and helpful. I have rented from public storage in south fl and this location, odu, is the best for value and location wise. Thank you so much for making this my number one choice for storage needs!! Thank you Brenda for always being here!!
Brenda did a wonderful job helping us set up our storage, and was even willing to show us the unit before we purchased! Even though she had a customer in line, she took the time to thoroughly go over our lease agreement. This made it a wonderful experience. Highly recommend Edit: 4 months later and Brenda is still doing a phenomenal job! She got me taken care of when we moved our stuff out. She makes the process simple!
I wasn't there
Karen and Brenda are so amazing. They got me my unit so quickly and thoroughly explained the process. Clean spaces (actually immaculate) and the best customer service I’ve ever witnessed!!!!
Brenda is very welcoming and helpful with the whole process, definitely makes moving much easier. Storage facility is clean and convenient. Highly recommended!
Brenda was very friendly and efficient. Clean facility and good system.
Brenda was very helpful with our move in experience at the Norfolk 35th Street location. Great customer service.
Brenda was excellent.. Good customer service! Fast worker and overall a bundle of joy!!
Brenda she did a wonderful job excellence costumer service
Brenda was very helpful and friendly. She explained everything very well
Mrs Brenda was so helpful
Ms brenda was amazing today with assistance
Awesome customer service. Quick and easy. Brenda was great to work with!
Brenda was great, thank you!
Brenda is so awesome, caring, helpful. The place is so clean would recommend it to anyone.
One of the best storage units I’ve used! Staff is friendly and helpful.
Brenda was very kind and accommodating
You come for the climate-controlled storage units, but you stay for the great customer service and conversation. The staff at this storage facility are amazingly friendly. The facility is clean, and the public storage app makes access easy. Thanks Brenda for the great customer service!!!!
Brenda was amazing very helpful!
James was so very friendly and exception!y professional.
Brenda is awesome. Thank you for the rent decrease and info on the public storage app and helping me download it
Brenda was on point on time & very kind, good discounts too! Thanks!!
Brenda was great 👍🏾 5 Star service!
Brenda was awesome!!!!!! Would most definitely used your services again because of her!!!
Brenda was great, stellar service. Very quick and easy process.
Brenda was such great help!
Awesome experience at this public storage! Brenda was a great help!!!!
Brenda was extremely helpful and so sweet. glad we decided to come here. splendid experience
Brenda was very helpful And answered any questions I had!
Amazing customer service
brenda was very nice
Miss Brenda was very helpful informative and had a great personality
Brenda was very helpful today I appreciate the service
Easy and convenient! Brenda was great!
Brenda was awesome! She was very friendly and knowledgeable. She took the time to explain everything to our daughter and us! Excellent customer service!!!
Brenda is awesome!!!! Very friendly and personable . She said late to help out
Everyone that i have dealt with have given me great service. Grateful to this place.
Brenda was awesome - set us up with a new unit right next to our old one. Highly recommend.
Awesome service! Highly recommended and great prices. thank you Brenda
Brenda did a great job and was very helpful and nice.
Brenda was so helpful and friendly.. absolutely love her
I was at the 35th street location and the Employee Ms Brenda did a great job,, I actually brought everything she offered,, great job👍🏾👍🏾👍🏾👍🏾👍🏾
Super cheap unit. Brenda hooked me up with great service.. Use her to rent !!
Brenda was great at helping with my set up!
Brenda was very polite and friendly. She made renting a storage unit easy and enjoyable. 10/10 would recommend.
Brenda was so friendly and knowledgeable!
Brenda was very knowledgeable and helpful. She is kind and made this experience wonderful. I was blessed to have her help me. Thank You
Brenda has been a blessing here today. Nice and courteous. Great service
Brenda Was very helpful and informative
Gladys is a good worker and very helpful
Mrs. Gladies was so helpful she shared with about how the grace period fully so I won't run into any issues. I be in & out of town so much I shared with her my concerns and she handled everything like a true professional. Much thanks MS. Gladies from Tony Marshall
James was so helpful with renting us our unit. He was so kind and went over everything very clearly. Thanks James!!!!
Mrs Gladys is awesome she so professional and really help me out as lot she is so awesome
Gladys is great providing excellent customer service
Amazing Customer Service, Gladys Is Very Knowledgeable, Great Spirits, Positive Energy!
Glady's was so kind. My daughter and I arrived earlier than our appointment time, but she was more than happy to give us a tour, see unit sizes and offered supplies to help us. We used the cart provided and was able to empty an entire truck in about 30 minutes.
James was exceptional at helping me find the perfect size unit for all of my belongings. He helped make a super stressful move much easier and I would recommend this location and his help to anyone who’s looking for a space to rent and quality customer service to go with it
Gladys was incredible & really helped make my relocation process easier! Very thankful for the help I received here!
On today 02/17/2020. I came to my storage needing my lock popped. Mrs.Gladys the lady behind the desk called their lock popped. It would have been the end of the week before I would have been able to get in to my storage. She help me to the fullest. I appreciated everything that she done. Now my unit is open and I'm a happy camper. Thank you again Mrs. Gladys. Have a great day
James & Gladys, you guys rock! Thanks for quickly accommodating me and making the sign-up process as seamless as possible.
Good staff. Very friendly.
Gladys and James at Public Storage on 35th are awesome. They helped with my payment and any questions we had.
Gladys and James are great!
Natasha was great, great customer service 👍
Ms Sheila made my experience at public storage highly helpful. With her ;fast service, probably solving, and great commutation skills. With her training she was able to guide me into selecting the best option for my house furniture. She was able too help me pick the most affordable storage unit. Thank You Ms Sheila, Keep Up With The Hard Work !!!
Sheila was my mover rep. And she was awesome! Sweetest woman you will ever meet :)
This public storage is legit. Sheila at the front desk was pretty helpful, cool, and pretty kind.
This was a very clean, climate controlled facility and my experience here was very positive. Additionally, Sheila and James were always polite, friendly and very helpful. Highly recommend.
When I went Shelia was awesome!!!!! Due to my job I had to reschedule multiple times but she assisted me each time and when I came Shelia had impeccable customer service!!!!!! Thanks Shelia!!!!!!!
Public storage is great! James is super helpful!!
I love the awesome customer service i get from the staff! Especially Sheila!😊
Shelia was great! Super service and a friendly reception. Looking forward to continued business.
Great storage place! Thanks for all the help Sheila!
Sheila was the nicest customer service rep ive ever dealt with!
James is always pleasant and helpful whenever I go to my unit. Everyone is so nice here (Shantel, James & Sheila) I give them all 5 stars.
So love Ms.Sheila! She always makes sure that everything is taken of and you have everything that you need. Always greeting with a welcome smile and not only cares about your well being as a customer but as an individual
Sheila is the greatest. Has always helped me with everything I needed. She’s the sweetest. Keep her forever. Great worker.
Miss Sheila was great she got in and out in a few minutes with a great deal on a unit. Great place.
This was the ideal place for my storage needs. The help I received over the years was appreciated for any questions with my account, thanks to Sheila.
They have the nicest staff and keep everything very clean!
Shakeida was very nice and polite here at public storage on 35th street great customer service
Shakeida has great customer service public storage on 35th street
Great deal!!
Shiela and James and are a delight - they made coming to my storage space fun. The facilities are very well kept and clean and my stuff stayed safe and in great condition!
Sheila was excellent and got me exactly what I needed for a fair price
Tammy take care of you, great customer service
I had a great experience getting a unit here. Sheila was very friendly and informative.
I went in today to transfer my storage unit to a smaller unit. Izzy was so nice and caring. She was very knowledgeable in handling the whole process. I was at the location located on 854 Widgeon Rd, Norfolk, Va. Izzy was truly wonderful and she made you feel very comfortable.
Public Storage has excellent security and is clean and well lit. James was our first contact and he was very helpful and professional. He walked us through the process of renting a unit and answered all our questions.
I would definitely recommend Public Storage to anyone in need of a storage unit. The staff, especially Sheila, were beyond helpful and she actually helped me with a past issue that I had, my fault of course, and did not in anyway make me feel like Most other places would, about the situation. She helped us tremendously and hot us the best deal for the unit we needed. I greatly appreciated her and look forward to coming in again. Thank you so much Sheila😁 You're awesome 💗. Crystal & Nick
Sheila is a very helpful worker and helped us get a good deal on my storage unit.
This is a very nice public storage. It is very clean and the staff Sheila is very nice and helpful, and make everything much easier. It is a great experience for us. Thanks Sheila for your help.
Maria was very friendly and helpful during my visit. She went out of her giving me great customer service even with her injuried foot and smiled the entire time !! She made my experience Delightful
Ms. Sheila is a blessing!
Izzy was very nice & Friendly and gave me good service...
Kristen and Izzy were the best of help, very funny, nice to be around, knowledgeable and willing to help.
The customer service is great and very helpful. The facility is clean and provides customers with the necessities for an easy move in or move out.
Sheila IS THE BEST PERSON I’VE ever met!!!!! If you come to PS make sure you see her. She’s AWESOME. And SHE DID NOT PAY ME TO SAY THIS😂😂😂😂 SHES a real one ☝🏾!!!❤️
Ms. Sheila is the best! She has such great energy everytime I walk in! It’s nice to see a smile and love as I’m doing something strenuous haha! Love her! 💗💗💗
More expensive then other storage places but in safer area
AMAZING SERVICE VERY HELPFUL VERY SMOOTH AND EASY PROCESS GOT ME THE BEST PRICE POSSIBLE HELPED ME OUT SO MUCH VERY SAFE AND SECURE PLACE WOULD 100% RECOMMEND TO FAMILY AND FRIENDS SHEILA AND KRISTEN ARE ABSOLUTELY AMAZING COULDNT ASK FOR BETTER SERVICE!!
super easy
The staff here is helpful and friendly. Ruth was a lot of help during my leasing process.
Omg Sheila was amazing!!! Being a college student on a small income and in need of a unit ASAP, she made it happen. It was my first time ever paying for a storage unit and she made the process so easy, answered all my questions, and gave me the best deal! She was genuine, kind, and funny as well. Anybody in the Norfolk 23508 area in need of a storage unit college student or not, go to Public Self Storage & ask for Sheila! I guarantee you will not be disappointed.
I am using Ruth's phone to do this review. The service at public STORAGE has always been excellent. The staff is friendly. Always greets me with a smile. The facility is always very clean. Would recommend this facility to anyone looking to store their belongings. Stacey Williams
Service was great and fast! Was in and out of the building in less than 30mins! Sheila was very kind and helpful checking off all my boxes on what I needed. She helped find me a prefect storage bin with a great deal!
Ruth was the best. Every time I needed something she was there for me. Extremely helpful with information and pricing. Definitely will be coming back here.
The staff is great .it is clean and well lit and climate controlled
This is The place for storage in Norfolk. The inside hallways have a refreshing amount of open space and are very clean, making the moving work enjoyable. There are carts available to expedite the moving. All of the professionals I met there provided excellent service. Sheila has a mindset for effective use of space and rented me a unit close to the elevator and available between rental times for a great value. You will make friends with Ruth and get a great taste of local personality at this spot. I was glad I came there. This is The Public Storage of Norfolk.
Great customer service and friendly staff…Thank you to Ruth and sheila!!!
Sheila was amazing!! Super sweet and beyond helpful. I had no idea what kind of unit I needed, but Sheila went out of her way to help me in every way. The place overall was very clean and safe. Great experience & highly recommended : )
Sheila was so nice, and helpful! This is my first time without my parents! Made me feel so much better! I recommend this place!
The staff was very helpful and positive.
I just recently moved to Norfolk and needed a place to store some of my things, my who experience checking into Public Storage and receiving my unit was made so quick and painless thanks to Sheila, she was an absolute pleasure and definitely tried to provide me with the best deal for my unit and the space I needed if there is a "Sheila" at every Pubilc Storage they will definitely be my go to for storage units.
Sheila was very sweet and friendly
Thanks to Sheila for helping us get our first ever storage! She was a great help and guide and answered every question we had
Ruth was very helpful in explaining the details of the process of renting a unit. I will tell my friends if they need extra storage go see Ruth she makes it so easy to understand the lease and terms.
The ladies that work there are better than good. Shelia & Keisha were really great💯! Awesome help, very kind and without question the best priced climate controlled CLEAN storage in this area. Don't waste your time. Check here FIRST!
I received 100 star service today from Kisha. She found a unit on the 3rd floor and gave me a tour for easy access. I then expressed my desire for a ground level unit. She found me a unit and gave another tour and went over all details of my lease and access. She was very personable and has great customer service skills. She was great and made me want to purchase another unit.
When we arrived Gladys was so helpful getting us all set up with our new unit. We had driven all night from Florida and were completely exhausted but she was so friendly and helpful.
Awesome experience. GLADYS was the absolute best. Looking forward to storing my items there!
Lauren was very sweet and helped us out a lot with all of our questions and concerns. Great customer service , fast and friendly. Storage units are high security as well. We would happily reccomend it to anyone that hasn't been here yet !
Great place, good people, a perfect spot to work up a sweat moving your stuff, then hit Smalls for great bbq. Thank you Lauren for all of your storage help.
What is the earliest time I can get in my unit
Great customer service Sheila was great and very helpful God bless her and co workers..
Great service, with good prices. Sheila was very helpful. Thanks guys!
Had an amazing experience with the customer service from Gladys, she was very patient with me. She made sure we were taking care of before letting us go. Loved the advice she gave us. She’s very informative. Thank you !!!
HAD A BLAST WITH LAUREN AND SHEILA TODAY. HAD MY MOTHER WITH ME AND THOSE TWO SHOWED THE UPMOST RESPECT AND MADE HER SMILE AND MOY MOTHER LOVES TO SMILE. WE WERE HAPPY , THEY WERE HAPPY AND THE DAY WENT DOWN IN HISTORY. GIVE THOSE GIRLS A RAISE AND USE ME AS A REFERENCE. TOTAL SUCCESS AND DIDNT HAVE A PROBLEM COVERING THE TAB. #TOTALLYDUDE THANK U LADIES
Gladys was beyond nice and super helpful definitely will be referring all Navy friends I have to come here and see her !!!!
Miss Sheila was very helpful! Got me a better deal than I would’ve got myself! Excellent customer service
Sheila was by far the best! She was professional yet made my time checking in more than enjoyable. I would highly recommend this storage unit to any of my friends!!
Delene was she got me the right by unit I needed.
These guys are awesome. Since I'm getting divorced AND about to deploy for 8 months, a friend recommended this storage facility. Gladys and Sheila are amazing young ladies. It feels more like I'm storing my stuff with my family than it does taking it to a business. 9 out of 10 dentists would recommend Public Storage on West 35th!
Sheila
Desperate to find a drive up storage unit near our home, we happened upon Public Stirage @ 35th Street, Norfolk, VA. Fortunately for us we were greeted by Gladys and Lauren! They were awesome! Helped us get a 10 x 20 unit and within minutes we had key in hand and papers signed! Thank you Public Storage for hiring 2 knowledgeable and cheerful women to “man” the 35th St store!!
Shelia was the best.
Shelia is absolutely amazing at this location! She knows everything about packing and moving and we could not be more impressed with her dedication and professionalism! From the moment we walked in inquiring to when we finished unloading our belongings she was there every step pf the way! Highly recommend this location!
Sheila was wonderful and courteous. Facilities were well kept.
I visited this location and I was treated very well , the employee Gladys was very pleasant. I was very pleased with her customer service as she gave me her undivided attention and provided with me all the information I needed in order to purchase a storage.
Gladys was a very awsome relief manager very cheerful an a delightful ladie she deservers a raise should have 100 clones of her personality dont ever let her leave this establishment
Gladys and Bridey were wonderful. Great Service!!!
Gladys and Bridey are amazing. Kept me laughing the whole visit
The service and place is great! Very clean and the staff is nice and welcoming. I worked with Delene and she was amazing! She was very knowledgeable and was able to answer all my questions. The unit I got was very cheap and also climate control, which is important to me.Just wish there was a system to be able to use a flat to move items after the store opens or closes. Other than that one draw back I would definitely recommend this place!
Great customer service, very understanding and flexible! Delene was a fantastic help!
Today Ms. Delene was of a great assistance in helping me find a storage space to. Staff really were helpful and I will recommend storing your precious items here at this location. And clean. Thanks Delene, and gladys.
Great place. It feels secure with codes for the gate, doors, and elevators. I’ve stored my stuff here for 8months. The staff, Sheila and Mariah were very friendly and helpful. Would come to this location again.
Shella was very helpful. Great experience. Clean.
Clean and secure facility. Gladys and Sheila provide top notch customer service with a smile every visit. Very helpful in showing the various units available and working with me to figure out what size would be best for the amount of items needed to be stored. Carts are available to transport items to and from car and storage unit.
Public Storage was very accommodating. Sheila offered wonderful customer service and made the experience a delight! The carts were really helpful for moving and fun to go surfing on! The only issue i had is on the day of moving out the elevator smelled like someone got trapped, pooped themselves, and their body rotted there for a week. Would recommend this place!
Sheila has been very helpful on multiple occasions! Public Storage kept my stuff safe & sound. Thanks Sheila!
Gladys was an awesome help and professional as they come! I’d give her a raise if I could! Thanks for the help!
My sister in law moved in and I helped her. Everyone who works there was nice. They were friendly and helpful. It made the work go easier.
Loved the service Gladys explained all the things very clearly.:-)
I was helping my sister move her things into storage and I couldn’t help but notice how helpful and positive the staff was. If I ever need storage, I’ll be sure to use yours.
Great place. Good service. Friendly staff. Great experience all around. Sheila is the best she went above and beyond to help my mother in law, husband. She helped us with a smile. We will recommend this place for all your storage needs.
Excellent customer service!
The staff at this location were very friendly and helpful! They were knowledgeable and efficient and I was able to get my things into storage quickly. Thanks Kodie and Sheila!
Sheila and kodie. Are great the whole three years that iwas there.on your storage property they really took good care of my things. And somethings were damaged from water linking but they help me to the end.i will tell all my family and friends about this location theses ladies rock.thanks for ahappythree years.ms.c Majette.😊
Gladys was great
Nice, clean, good helpers!
Kodie was GREAT.. good prices and the units fits perfect 4 my needs. I wiil try to move-in on business hours thanks for the generosity of some cheap thief who stole few flat beds.. anything else is peaches and cream ✌
Shelia and Kodie are the most helpful I've come across. From directions to just hold ing the door while my hands were full!!!!! Great staff makes for a great facility.
Good size units for a decent price. Highly recommend. Very helpful staff and great customer service @Kodie & Lynn
Kayla is amazing. Customer service was awesome and went the extra mile to help us out. We came in with a difficult request and Kayla handled everything perfectly. Once again, excellent customer service and support and after two years of having my things in storage here, I'm sure that I made the right decision using public storage. UPDATE I know that 2 months ago I wrote that their customer service was awesome, well a lot has changed since then. After promising to lock in a rate so that my monthly invoice would not increase come 1 August, here we are and my rates have increased (surprise, surprise). The people working at Public Storage in Norfolk, VA (Kayla, and Gladys), whatever you do, don´t believe them. They will try to lock you into a rate and then once you think you have an agreed upon rate, watch out! A warning to all those who may be interested, DO NOT TRUST PUBLIC STORAGE!
I only needed a storage unit for a little under a month, and I was able to snag an 8x10 unit for $1.00 (plus nominal fees). Sheila, Kodie, and the rest of the personnel at this location were wonderful. They were communicative and competent workers and a pleasure to interact with. Overall, my experience was enjoyable, and I would definitely rent a unit at this location again.
I spoke with Sheila about a storage space that I would need only for a few months. I am moving to the area and my house won't be ready for a few months. Sheila has excellent customer service was very upbeat. I feel she really knows how to make someone rent from her. I look forward to storing and meeting Sheila in the near future.
The staff here was especially helpful and reliable. Sheila got me setup in no time and with a great deal! Thanks!
Opened up my first storage unit here and they made the process a breeze! I worked with Sheila who was super helpful, and I will definitely be using this Public Storage in the future!
GREAT service here! Super speedy contact from the staff, plenty of space readily accessible, and a great value.
Good service
Nice staff clean place
Sheila from this Public Storage location was extremely helpful! She will make sure you get a great deal on your storage locker and help you through every step. Thanks Sheila!
SHEILA, LAKISHA, KODIE, AND KAYLA have all provided outstanding care!!! They have gone above and beyond, being helpful and offering suggestions help. Thank you, thank you, thank you!!
Great employees, especially Kodie! The units are all in very good shape as well as the whole facility. Definitely recommend to all.
My experience was very satisfying and our customer service representative Kayla went above and beyond her duties to give my husband and I the best deal available, will be recommending Public Storage. I give them 5 stars.
Sheila is great and Kayla gave great advice
First time having to get storage. Sheila at Public Storage was incredibly helpful and made this process extremely easy and cost efficient. Sheila had a great personality and was very caring. She wasn't just trying to sell a unit; she legitimately cared about helping us. It was such a positive experience for us and we are so glad we went with Public Storage instead of another local storage place.
Sheila made everything go smoothly, from helping with the correct unit size to downsizing if necessary and final move out. Always a friendly and safe environment. I will definitely recommend and use again!
Just rented our unit. Kayla was very friendly and incredibly knowledgeable. She asked great questions to help us decide on the size unit we need. Showed us the different sizes and didn’t try to up-sale us.
This locations is GREAT, let’s just start with the fact that this is the most affordable climate controlled storage facility in the whole AREA! The ladies at the desk Erika and Kayla were WONDERFUL! They took their time and were very informative. With this being the first time using a storage unit they really were very pleasant and understood that I had a few questions. I will continue to use this storage facility and I definitely would recommend using this location!
People are friendly and fair prices.
I found it to be a friendly and inviting atmosphere. Sheila helped me through the whole process and was extremely helpful.
Sheila was very helpful and answered all my questions. Will definitely be coming back
Very nice, clean place. Staff were all pleasure to deal with.
Great facility. Well maintained and secure. Staff is very friendly. Sheila was able to answer all my questions and concerns, and helped make sure I was getting the right size unit. I would highly recommend this location!
Very helpful and quick. Second time renting storage here and I still would come here again.
Kodie and Kayla have been very helpful. Its a clean and nice facility.
Very patient and helpful! Very satisfied with services provided
Kodie was awesome and helped us get what we needed!
Kodie was great. She had a positive attitude and she's a great person in general. Great employee with great skills.
Always incredibly friendly and helpful staff! Always trying to save you money and time and trying to make your life as easy as possible with moving! Can't recommend enough!
Morgan and Lynn were amazing.
I had a pretty good visit and the lady kodie that helped me was really friendly and polite
I just started renting a storage unit and have to say just from the staff alone, I am very pleased with this storage place. I like how clean the building is and that it is temperature controlled and secured. Today Ebony and Sheila worked with me to get started. They were both very friendly and made me feel comfortable about my personal property being in the care of their company. They were very detailed about what is in my agreement, what the insurance covers, and other useful information. I would definitely recommend this company for storage needs.
Convenient, very well organized, good service.
Rent a unit while on deployment, the roof leaks and water damages all my clothes and mattress. Mold everywhere, the best they can do is tell me to call insurance, still in the claims process, but their form says "they do not cover mold damage" so I can already see how this will go.
The first time I’ve ever been to a storage place in my life and the experience was wonderful! Kodie was the one who assisted me and I just have to say she is very informative and helpful when it came to picking the best storage space for me she was wonderful in helping me get started with the process. Your store surely has some assets to the company by looking at its reviews already. Thanks Kodie I give it a 5 Star rating
I had a wonderful experience today @ public storage with the property managers Sheila and Brenda. I had an issue with my internet access and they saved the day! Thank you for the great service
Amazing facility....and Sheila rocks@! It feels good when you spend your money and get outstanding service plus a genuine smile not only because this is my area where I live and it's convenient but also and especially the love that I get when I come here
I was extremely satisfied with Ms Sheila service with finding a storage unit to fit my needs. Thank you Sheila. Great employee.
The property manager was great!!!! Very helpful and great service!
Sheila is the bomb! We came in just before they were about to leave, and she got us a unit in a timely manner with a great attitude!
I went there to buy some boxes & tape &the manager Sheila was very helpful and courteous! She gave me such a warm greeting & came around the counter to show me all the supplies I asked for. She let me know about the return policy which I didn’t know about before so that was awesome!! Great customer service & helpful all around!! Will be returning again for sure!!!!!
An ODU organization needed a storage space and Sheila made our visit a walk in the park. She was very delightful in choosing our storage space and guiding us through the paperwork. Someone give her a raise.
This was my first time renting a storage unit, and I was very surprised at how smooth and pleasant the process was here. Sheila helped us get everything set up and took the time to explain everything to us and make sure we had everything we needed. The building is clean and cool, and getting in the unit is really easy. We were happy that they have moving carts for customers to use as well. Highly recommend this location. Great prices for climate control compared to what I saw while shopping around the area.
Kurt and ebony rock.
We got good service from TERRY and she friendly
Sheila rocks
Moving in was a breeze. I was able to be assisted by both Kurt and Ebony! They had smiling, cheering faces and were EXTREMELY helpful. They answered all of the questions I had and showed me how everything works and made this a smooth transition from my previous storage! Thank you Kurt and Ebony!!!!
lights goes out to much and management slow on responses.also going in to building either doors to heavy to open and it hits you .
Tim Sheila and Ebony were AMAZING! They were super friendly and professional. The property was extremely clean and huge. I would recommend this facility to anyone. You guys are awesome
Sheila and Tim were great and really helpful!
Elevator service is inconvenient and after closing no access to flat bed
Clean!
Cierra greeted me and took care of my storage needs. She was attentive and took the time to explore my options for my move. Helpful!
We have been renting through them for years and they are by far the nicest and most respectable staff out of any other storage rental facility. They understood our situation and were so helpful and concerned about giving us the best deal. I definitely recommend!
Pleasant staff Michael and Cierra very informative about the storage space and fees were great and the best part you are not locked into a contract. And it took hardly anytime to get my contract rental agreement, keys and they even showed me how to work the key coded gate. In one word they are GREAT
Everyone was extremely kind and helpful. Specifically Ebony made good conversation, and made us laugh so hard because she was just a genuinely nice personality to be around. Storage units were spacious, nice, and air conditioned. My friends and I have been using them for years to store dorm stuff over the summers and we would definitely recommend!
I'm using a locker to store all of my odds and ends from my dorm room, instead of hauling it all home. The service is very good and the people are nice. Michael and Sheila were especially kind and helpful. I'd recommend this service to any odu student who needs a storage locker.
Super helpful, no issues, super secure. Would recommend to anyone.
I love this place they are very helpfully and friendly. And miss Terry and Mrs Shelia are the best.
Great customer service!!!
Love it
was really nice. the people there are really cool. I had a lady named Shakemma help me and she was really nice. the storage facility was well maintained and in good condition.
Chose this place for both price and location. Rented a climate controlled unit and had no issues. The staff was very friendly and helpful. Would recommend to a friend.
Best storage units in this area, very clean and well organized. The staff was very helpful. Sheila helped me out figure out the right unit size, she is very helpful and she knew what is she doing. Great customer service.
Went to this location and taken care of by Sheila who is practically the nicest super woman!! She was the only one there and handled a busy Sunday under pressure . Definitely ask for her, she's understanding, nice and will get you in and out in a matter of time!!
Sara and Sheila were very helpful, pleasant and gave me a sense of security for my things.
Enjoyed Public Storage while i had it
First off, customer service can make or break a business and as far as I'm concerned, Sheila and Sara hit the mark and then go way beyond. If you're looking for a top notch climate controlled storage site, this is the place. The facility is in great shape, the prices are down, and the two ladies mentioned above do a phenomenal job of making sure all the customer needs are met. If you need storage, I would recommend this place to anyone and ask for Sheila or Sara and I guarantee you will leave more than satisfied!
I had an excellent experience renting a storage unit here. Nyasha, who assisted me was knowledge, courteous, and thorough. She made the experience painless and easy. I could not have asked for better service.
Great customer service. Awesome location.
Loved the storage that they provided. Everyone was very helpful everytime we had a question.
If it was possible I wouldn't give this place any stars! MY EXPERIENCE WAS HORRIBLE! THE FIRST NIGHT I WENT TO PUT MY THINGS INTO STORAGE MY UNIT HAD GOTTEN BROKEN INTO! THEN WHEN I TRIED TO FILE INSURANCE CLAIM THEY DENINED ME! NOW MY PROPERTY IS GOING UP FOR AUCTION. MOST OF MY PROPERTY WAS STOLEN BO I FELL BEHIND MY PAYMENTS BECAUSE I HAD TO REPLACE EVERYTHING THAT WAS LOST. IVE BEEN TRYING TO CONTACT MANGEMENT AND EVERYTIME IM BEING TOLD DIFFERENT STORIES! Please do not conduct any business at the company they are horrible! Also there service is horrible!!!!!!!!!!!!!!!!!!'nnnnnnnnnnnnnnnn
I found this place because it was the cheapest in town. Then I met Nyasha Sheila and Yvette who helped me get everything I needed for my long deployment. They are so wonderful Public Storage should be happy to have them. I happy I choose this location because I know all my belongings will be safe with them!! Thanks guys!
5 stars plus more all the way around. But what puts them over the top is the customer service. One woman in particular, Sheila made the tiring process of moving and storing sooo much more easier. I look forward to making my payment every month just to see and chat with her. Thank you Sheila for all your help, you are amazing and this company is lucky to have to you! XOXOXO!
Saved the Day! Emergency situation to save garage storage of furniture and wardrobe boxes of in Norfolk from flooding called in the morning, got my unit, rented a truck and got my garage clear and ready for the storm. I
Very well to work with them. Sheila and Domonique helped me out the entire way with registration and vacating the storage.
Very happy with our experience here. Moved my kids' stuff in when college let out for the spring - had a wonderful young man helping us get set up. 4 very reasonably priced months later, we've moved out and had another great staff experience. Ashley and Sheila are terrific!
Ebony made my first experience a breeze, she was very helpful, professional, and made sure all paperwork was completed in a timely manner. I would recommend this facility to all Sailors, Marines, and anyone looking for storage. The facility is clean, and up to code. Thank you Ebony! V/r Ronald
Very nice place! And even nicer people! Sheila thank you for your help!
I had the most AMAZING experience renting a storage unit. I had a few difficulties with making my first appointment, but when I call in adjustments were made so that I could get the perfect storage unit. Ashley was beyond helpful. Shiela and Ashley even gave me recommendation on a new lunch option lol. I am beyond please with the customer service. The ability to use a cart to help with moving is amazing. Although have to put your code in to enter, use the elevator, and leave can seem tedious I like knowing that my items I worked hard to buy are well protected. The mattress and sofa cover I brought were very inexpensive. My favorite aspect of renting with Public Storage is the climate controlled units and the extended hours. The price, coupled with the amenities is a STEAL! Make sure to rent a storage unit here and see Ashley and Shiela.
Shelia was awesome! Such a great help to setting up a storage unit. Recommend using this facility. Shelia is the main reason we will keep coming back.
Ashley was phenomenal. Stayed after hours to help me and did not skip a beat even when I asked her to. The facilities are very clean. Though parking can be difficult during busier times of day
Sheila is the best hands down!!!!! She was very polite and helpful to all my needs! thanks y'all for all the help
Customer service and accommodations for belongings was fantastic! Ashley S. was very friendly and informative when it came to helping me find a unit and showing us around the facilities! Also a very affordable place for college students needing a place to put some of their belongings for the summer. Conveniently located down the street from ODU as well. I will say if you do decide to rent a unit, the day you arrive make sure you have a lock. If not they do have some there for $20 which is still decent price for the kind of lock they give you.
On 6-5-16, the 2 ladies on duty were more than helpful, and made sure that your company keeps a customer happy.... above and beyond!
Our favorite employer is Sheila! She has made our experience so easy for our organization and we love seeing her friendly face when we come by!
It was amazing . Ms Sheila was so nice and explained everything to me perfectly . I'm so happy I chose public storage . Ms Sheila made my experience here great !
Sheila was awesome!
Ashley was very helpful! Awesome job!
GREAT CUSTOMER SERVICE. CLEAN AND SAFE STORAGE UNITS WITH CLIMATE CONTROL FOR A GREAT PRICE.!!!!!!!!! JUST TALK TO SHEILA.
Ms. Sheila has the best customer service and was very helpful, she saved me a total of $53. I'm very happy that I chose this storage unit ! She makes me safe to leave my things here at this storage place !!!
A very clean establishment, with very helpful staff. The storage units are climate controlled and work off of a removable tumbler lock system. So you will need to buy a tumbler lock, but you keep it for later usage. The staff, Mrs. Sheila and Ebony were extremely helpful during the whole process. They clearly explained everything, and were positive and fun to be around. They even let us try donuts and juice they were having. This is the place to go if you want quality storage and even better customer service
I love this storage facility! The building is always clean and very secure. I have had a storage unit here for over two and a half years and I have never had a problem with them. Great place to store items you are not ready to part with.
This is the best public storage in Norfolk.. Sheila and Ashley are very helpful and friendly.. I left my i.d there by accident. Sheila called me and notified me of this.. they are simply the best..
Great experience. Staff helpful, friendly and very professional. Facility is clean and well appointed. I would highly recommend other to consider storing their belongings here.
Great experience Shelia and Ashly .
Brenda and Sheila are awesome. They are very helpful and friendly. They are the best, will definitely rent here again!!!!
My was real exciting real customer service just want to say thank you to Mrs.Shelia for her kind patience
Britany was extremely helpful in helping us determine our storage needs! The facility was clean and we'll maintained..
I went in 2 hours before closing but the employees said it's too late in the day to do the unit rental paperwork. They had the time to show me some storage units though. I reserved a unit using my phone after that, the website said I can indeed do a same day reservation at the time, but the manager said that they are unable to do anything due to lack of time. They contacted me at noon the next day regarding my online reservation and I went in to do the paperwork. The unit they showed was different from the one they showed the previous day in that it required the purchase of a flimsy, proprietary tubular lock for $20. The units they showed me previously used padlocks. Other than to charge people $20 for a proprietary lock, there is no functional reason for the latch to be a different design. In fact, other than for the absence of padlock holes, the latch mechanism appears to be the exact same design. I hate proprietary products where their only function is to charge unnecessary fees so I canceled my reservation and took my business elsewhere.
Thank you Britney! Super sweet young lady. Everyone here always is.
I called Public storage yesterday where I really had to move my stuff asap. Their staff was short, but one particular employee named Sheila made the best of it and got me in and helped me as if there was a full staff. She took care of everything that I needed during my time of frustration, explained everything to me to the point where I understood and did not let my frustrations frustrate her. I left with a genuine smile and sense of relief. I find it amazing how one person, made me love the whole company and I will recommend Public Storage as long as I have these great experiences.
Smooth transaction process, good price and clean. Britney helped a lot.
Sheila was very helpful and even called me to make sure all my needs were met. Excellent service
This place is pretty amazing for someone in a pinch and in need of storage. I needed storage and made a reservation the next day. Sheila was very friendly and showed me around and told me everything I needed to know. Since this is my first storage I can't compare this place to other storage facilities. For me however, I felt that the place was very clean and ventilated.
I have used multiple storage facilities across the country. Sheila and her staff are the most helpful and friendly staff or all places I have used.
The staff at this location were very polite. They helped me through the entire process and even provided carts for customer use. The young lady, Antonia, that helped me, was very sweet and took my age into consideration when helping me choose a unit. Overall I am very pleased with renting here.
I've enjoyed the service that was provided to me by the company. Especially the customer service from the lady who rented me a unit, Charell Tabb; Thank you and thanks Public Storage, keep up the excellent services.
Sucks. 70$/mo+ in rate increases, hours are very limited, security is a joke (but slightly getting better.) I think all the positive reviews on here are from a "reputation management" company. Who cares if the sales lady is nice when you sign into slavery. Place went way downhill since the public storage REIT bought out morningstar. Sell your junk on craigslist avoid this trap.
I came into the Norfolk location a couple of days ago just to purchase some packing supplies and Sheila and Ebony was there to assist me and they were great. It was the hardest task for me to do being that I was unaware of what supplies I would need to even start off and they made it so easy. Thanks guys you were the best.
Today miss Cassie and Sheila are very outstanding employee always get the job done always keep customers happy. They need a raise. Great place.
Lisa was very helpful and made the process smooth. I appreciate the help she gave me and how well she expedited the process
I enjoyed the stay.the girls are great.treat u very well.
Came down to to the property and Briana helped me find the perfect size storage unit and the right amount of boxes. She is very polite and knowledgeable about her job.
Sheila and Lydnsee are awesome!! They are excellent team players and very warm and welcoming. They know their jobs and make finding appropriate storage needs seamless and stress-free. Both are fun to chat with!!
Sheila is awesome!
This was my first time placing anything in storage. Lisa was extremely helpful in assisting me with complete instructions. From start to finish she truly is a reliable source.
MS. Sheila remembered me from starting with their company over a year ago. Very friendly staff. And it's climate control so even having the storage unit with all my belongings in there for over a year, everything was still the way I left it!
Very friendly staff, great prices and checking in was a very short but informative process.
Lyndsee and ebony werw great! I really enjoyed my experience at public storage and they truly gave 5 star service!
Very professional and polite Lyndsee and Sheila were awesome!!!!
Shelia was great. She helped coordinate obtaining the storage room remotely and accommodate my timing caused by delayed flights into Norfolk. The process of getting setup was smooth and fast. They also had all the moving supplies I needed. The location is easy for someone who needs a location near downtown Norfolk. Thank you team!
I had a fantastic experience here at public storage. The representatives (lyndsee) was great in helping assist me move in as quickly as possible!
Lyndsee and Sheila are a definate asset to your company! Very friendly, knowledgeable and helpful! Top of the line customer service here!
The people at this location are fantastic, the space is clean and we've had a wonderful experience dealing with everyone that we have interacted with. Highly recommend this storage location!
The customer service at this facility is awesome. I expect to be storing my items for some time.
From the moment we were called back from this locations property manager, great customer service was displayed! Jewell was who helped us when we had arrived and she was very professional and moved things along quickly while also making sure that we understood everything and answered all of our questions. This location seems very secure and we will definitely recommend it in the future. Thanks again Jewell for being so amazing!
Every Sunday I see Sheila and company at the front desk and they are always wonderful and nice and welcoming! Always willing to ask how you're doing and how she can help. Come rent a storage unit here!
Sheila is awesome!!!
Sheila was wonderful! Helped me get everything I needed and in a timely manner! The whole staff was wonderful, really glad I have my unit here with them!
I came to the store to buy boxes and Briana made sure I had the right amount of boxes and Sheila was so friendly during my whole visit. I will definetly come back.
Great customer service! Quick and easy process and nice facility.
I love my time I spent at public storage everything was always clean and the service was top notch. The employees Chanel jewel and Lyndsey was outstanding when I moved out and was very helpful they are the best.
The ladies at this facility go above and beyond for the customers that come in. Briana and Shiela are focused on insuring that i have the best experience with public storage as possible. I have spoken with them all over the last month and these ladies are the best at what they do. There customer service is exceptional!
Jewel has GREAT customer service
Sheila was very friendly and helpful. Facilities are clean and we'll kept.
Nyasha was professional and made purchasing a storage unit fun and interesting. Great overall experience!
Nyasha was very helpful.
First time renting from here. Thanks Nyasha for showing me around, and for your pleasant demeanor.
Saw the adds on line for Public Storage in our area. Located one more closer to us. Called on Thursday morning. Attendant named Jewell described the property offering on the phone. We came in to see her that after afternoon, and she sold us on the deal immediately. We were looking for convience, warmth, security, and space to restore our items. Jewel was overwhelming and considerate, but most of all friendly and kind. Jewel made our decision very easy.
Great customer service..jewell and shela are wonderful..
Jewell give great customer services. And ebony as well I will rent here every time and highly recommend my friends
The staff was very helpful. Check in and out was a breeze. When I complained about the ice in front of my storage unit, Chanel fixed it in less than 10 minutes. My parents and a friend were helping me move and commented on how nice the staff were.
I was looking for storage and the ladies here Jewell Sheila have such great customer service when I am ready to rent a unit I will definitely come here
The property is nice, and clean and Chanel was very helpful...but the boxes are a bit expensive.
Had great service from Nyasha and Jewel
Sheila and Jewell were both very helpful and pleasant while helping me switch units over the last few days. They made the experience enjoyable and saved me money, which is always a great thing. Public Storage is a clean and simple place to store your valuables. i will continue to use PS and refer friends there for many years to come.
Sheila jewell and ebony is great I would recommend this location to any
The staff you have working here are extremely courteous. It is unfortunately that your star rating system has only five stars. They deserve the galaxy.
I have had nothing but great service at this facility! Chanel and Jewel helped me upgrade my unit today and they couldn't have made it easier. I am pleased with my unit and will continue to recommend this facility to my friends. Thanks for the great service!!!!
Shanon and Ebony were wonderful. They helped me with all of my questions and the renting process. Shanon was very professional and understanding with me and another rude customer in the office. Ebony was very great with her product knowledge and offered to walk me out to test my gate code. I look forward to paying my bill next month just to see them
Katelyn was awesome! I appreciate the time and patience she took to answer all of my questions and/or concerns.
I loved my experience at this location. The ladies are all people persons. They made me enjoy my experience of open a storage unit and very knowledgeable about the equipment. I will be using this location in future as well
These guys are the cheapest climate controlled storage facility in the area. Nice people too.
Great price, good customer service! I am happy over all.
We rented our unit for $198 per month at the end of March, 2013, from Morningstar Storage. Morning Star was great and did more than expected. with a clean facility and attention the needs of their customers. Morning Star sold out to Public Storage in early 2014. We paid for controlled temperature but by this summer the temperature was not controlled. The first thing we noticed was the hallways that were normally clean and free of debris with a comfortable temperature, to trash in the hallways and unreasonable temperature. When we complained about the temperature in August we were told that they keep it at a consistent 80 degrees. Well, with the humidity probably in the same range as the temperature we found our furniture with mold growing - the closer to the door the worse the mold was. We removed everything by mid September. We would never use this facility again. However, front office staff is very friendly and helpful.
Very clean and staff is friendly. I went to last months auction and will be coming back again. Climate control was a plus! Easy access to get things out of my unit. Staff is very customer service oriented.
Clean, affordable, easily accessible and climate controlled! Just what I needed. Staff is very friendly and happy to help you get a space that fits your amount of stuff.
Excellent service!!!! First time renting a storage unit and very easy process an super clean number.
Brenda Great
This is my first time renting a storage unit and Lee made renting out a storage unit very easy and understandable. Everyone in the office is super friendly and professional. I'm very impressed by the facility, it's so new and I feel like my things will be safe and secure here.
Matt was awesome!
Ebony was very helpful in getting me moved in!
Lee was awesome with customer service...
Jewell was a good service attendant
Working with Matt was a pleasure. He was nice friendly and was able to answer every question.
Great price for the space! Very clean with amazing climate control. They also have a very fun and friendly staff.
Lee and jewel were very helpful in helping us with our storage needs
Great people! Lee and Ebony were so nice and helpful! Very fast!
The staff was very cooperative and helpful. They were we easy to work with .
The staff at this location is always very helpful.... great customer service is always provided!
Lee ebony and jewell are very helpfull and displayed a beautiful example of good customer service!!!
Lee did an excellent job assisting me on Sat (29 Mar 2014).
I use my space at Public Storage as storage for band equipment and sound reinforcement gear - a jumping off point for our performances - as well as for the storage of some miscellaneous household items. The ease of access combined with physical security make it tough to beat, especially at these low prices. If you've got something valuable to store then this the well-lit and clean place to do it!
The staff at this location is very kind,and helpful!!!!
Great service!
My husband and I were looking for a storage unit for about 3 weeks and everything was so expensive for a 10 x 10 and 10 x 15! We went and checked out the unit and the people were very nice that worked there and answered all of out questions. They set us up for everything we needed; keys, lock, insurance, etc. we love our storage unit 10 x 10 for 69$ and insurance.! I recommend public storage to all my friends looking for a unit.!
I am a grad student at ODU and will be gone for the entire spring semester. I compared a few different storage units in Norfolk and came here because of the proximity to my house and school. The service I received was fantastic and the woman who helped me showed me multiple different units and took into consideration the types of furniture and boxes I would be bringing in. She was incredibly helpful and explained all the details of the paperwork for me, taking the time to get everything set up just how I needed. This was a fantastic experience and I plan on recommending them to all my friends. The $1 first month rent helped too!