Public Storage Self-Storage Units at 1090 W 35th St, Norfolk, VA

just recently helped my girlfriend move out of her unit here after having it over summer break and we are appalled by the state of the unit. from rat poop and urine to even roaches crawling in the unit if your looking for the opportunity to bring some roaches home on your property then i recommend getting a unit here other than that i can’t stress it enough to take your money elsewhere

Great place to store your valuables. No issues whatsoever. The place is clean. Easy to reserve a unit online. Karen is a wonderful person to deal with at the desk. I highly recommend them to anyone.

Brenda was super helpful getting an account and unit set up for a move. My family has used this facility for years, and has been pleased with it. Thanks, Brenda!

Brenda was extremely helpful with assisting us getting the optimum storage space.

Brenda is very lovely and helpful whenever I need anything!!👍🏿

Brenda has always been a joy when i come into the storage facility. She is always helpful and always in great spirit. Karen has also been very helpful with my experience as well.

Brenda was awesome! Helped me immediately and got everything squared away! Thanks again.

Brenda was an amazing help. If you are in need/have questions she is the one you want. Less than 5 minutes and everything was done and all my questions were answered when I was done. Definitely recommend!

Good price, clean facility. Brenda was super helpful and set up was very easy.

Brenda is always helpful and there for all her customers.... this place wouldn't be the same without her

Brenda is nice with her customers and always nice when I come into the office.

I love Mrs. Brenda, a lot since I've been with her since 2021 and fell on hard times plenty of times, and she has worked with me, especially once i lost my income. I will show nothing but gratitude to.Mrs.Brenda, even on my bad days. I really appreciate her. Thank you so so much.

Pay attention to the reviews!!! Enormous rat problem in this location that destroyed over $9,000 worth of valuable work equipment and clean work packaging I had stored there. After speaking to the District Manager, I so know that they've been working hard to try to remedy the situation and it's caused by tenants improperly storing food there. Horrible situation all around, for everyone. It took ONE YEAR to get to a point where Public Storage offered me any restitution and have been advised BY Public Storage to arbitrate and deal with their legal team now. I would recommend this location placing large signs everywhere telling tenants what CANNOT be stored at that location, as well as contact everyone who has units in the vicinity of units being vandalized by these rodents and ensure their units are free of food.

Great place to store your things, very clean too. The people are very nice and helpful.

Well done and very very helpful. Angel and Karen helped when asked and made everything go smoothly. 1st time but not the last

Brenda was great! Very timely and informative. It wasn’t awkward at all she made lots of good conversation

Brenda, an amazing help !!!

Brenda was awesome

Brenda is awesome! Fantastic customer service and always good to see her when I drop by. I’ll absolutely rent from them again!

Brenda was extremely nice and helpful.

Wonderful service by Brenda -- excellent!

Brenda - Very helpful and the whole rental process was very quick and easy. I came back again this year and got the same great service.

ease of use, great price! brenda is great.

Had Brenda today, she’s has been super amazing and helpful and friendly. You really don’t get good customer service these a days and she’s been super amazing! 10/10 great service!

Absolutely disorganized. Reserved my storage unit online, and paid all fees to move in including for a lock. called to request a change in move in date or to advise I would have to change my move in date by 2 weeks. Spoke to multiple people in an effort to get this done. I was immediately refunded the lock, there was a 30$ non refundable admin fee. I was advised I could not get back, I requested to move my move in 2 weeks back to refrain from paying an additional non refundable fee. I get calls emails and attempts to another charge on my card for a unit I’ve yet to move in. Additionally, I’m receiving calls and emails about a unit not being secured with a lock that I have yet to move in yet. Need less to say, I will be finding a different storage to use.

They have done quite a lot to fix the rat problem that some people have wrote about and their customer service is top notch.

They have a RAT Infestation the smell is horrible they really need to shut it down flatten it and rebuild if possible the employees are doing all they can but at this point the OWNER should step in and stop being so cheap but steady raising the prices this has been a long long ongoing problem that has to be fixed immediately the health department should be all over this maybe 10 On Your Side needs to do a story about this business look at the reviews on the web the problem is only getting worse!!!!!

Want a storage unit that never has moving carts available? Want a storage unit that was invested with rats? Want a storage unit that doesn't inform people that your stuff may have been damage? Come here to only get $200 worth of all damages 👍👍

Ms. Brenda has amazing customer service and was able to get me squared away with my needs in no time. I recommend this place to everyone

DO NOT RENT FROM HERE!!!! Customer service is only good because the lady at the desk is sweet, other than that this is a horrible storage unit! The hallways are filled with Rat poop as well as the storage units! This problem has been going on for some months now and NO ONE informed me of the issue, I had to find out myself! The smell in the building is terrible and would probably send someone to the hospital! They are having the front desk lady lie to customers and tell them they are handling it, the problem still hasn’t been handled! They raise your rent every 6 months and also they are still requiring us to pay rent knowing that our stuff is covered in vermin poop and who knows what else??? And don’t try and file a claim because they will only offer $250 when I have items that cost more than that in my unit!!!!!!!

Great experience ! Brenda was very helpful ! Help us out on getting our unit !

Service was great would definitely recommend

Thankyou Brenda! Easy check-in/check-out process!

Well, if you like the smell of dead rats, as you’re walking down the halls, this is the storage place for you! Place is infested with rats. But that’s not the worst part, once you are there for 6 to 8 months they will raise the rent by 35%! I called corporate to complain about this. I was told each location is franchised and does whatever they want. I found a new place, that was local and literally half the price. If you value your money, do not rent from this place. Worst experience I have ever had and I have been using storage said since the early 90s.

Worst storage unit ever. Do not rent a unit here THEY ARE INFESTED WITH RATS. I HACE RENTING A UNIT FOR A YEAR. THEY HAVEN'T DONE ANYTHING ABOUT THE RAT ISSUE THERE ARE RAT FECES AND URINE ALL IN MY OUTSIDE AND INSIDE UNIT. THE RENT IS STEADILY RISING WHILE THEY DO NOTHING ABOUT THE RAT PROBLEM. I GAVE SEEN PPL COME IN WITH FULL COVERAGE GEAR JUST TO MOVE OUT BECAUSE RT FECES WILL BE FALLING ON YOU WHILE YOUR MOVING AND GRABBING YOU BELONGINGS. THEY DO NOT WANT TO ADJUST YOU RATES EVEN WITH THEIR INFESTATION TO GIVE YOU TIME TO MOVE OUT. YOU HAVE NO BATHROOM ACCESS ONCE THE FRONT DESK IS GONE. WORST STORAGE UNIT EXPERIENCE EVER !

This location has a huge rat infestation problem. It appears we have lost just about everything in our unit. If you value your belongings you might want to go somewhere else.. also there are people sleeping in the units as well which is probably what is causing this issue. Rates are not competitive and consistently increasing!

The service was outstanding all my thanks go to Brenda. Update my storage unit is currently filled with rat poo would highly recommend avoiding this place

Really blows my mind that Public Storage keeps going up on their prices despite having a rat infection for several months, that has not completely been rectified. You guys should be giving rental relief to the customers you still have. Every time I go in my unit, there’s droppings. Not to mention, you guys failed to notify your customers of this issue at all within the last maybe 7 months. Disappointed and will not ever return again once I’m moved out.

Read the fine print. They advertise very low "sale" rates but the agreement says they can change the rate anytime with 30 days notice. False advertisement

Update 12/22/23: RATS!!!! You can smell the rats! There are an insane amount rat dropping on all of my personal and business stuff! There is little being done to fix the issue! The had to audacity to increase the rent on my unit with such deplorable conditions! Avoid at all costs!!! I have 2 units with the facility. There aren’t any public restrooms available so, keep that in mind if you’re in your units after business hours. The rear gate was broken for 2 weeks, at one point I had to crawl under the front gate to put my code in to exit… The main elevator wall malfunctioning. Terrible maintenance issues for a multibillion dollar company. They increase you rent for your unit significantly in a couple months!

I am here at the public storage on 35th street in Norfolk Va, I am an event planner and had a wedding last night to do and I’m here at the storage place with this rented uhaul full of my event stuff to put in my unit and I cannot get in the gate. I am supposed to have access from 6am -9pm but the gate will not open after putting my code in 5 times. I am more than livid because I need to have this uhaul back by 8am and I have a 8:30 work meeting. I am more than inconvenienced. You all harass literally harass me every month for my payment and yet I don’t have the access I need. Also my unit and the entire storage facility is infested with mice and my unit has mouse droppings all over the place. I have not moved because I just haven’t had the time due to my busy holiday work schedule. But several of my table linens have been distroyed because of the mice do I have stopped putting linens in the unit. The people who work here aren’t the friendliest and I came by to get vases out of my unit on Tuesday around 7pm and all the orange moving carts were locked up in the office so I had to pack each box out one at a time and many were very heavy!!!! I’m extremely dissatisfied with my service!!!!! I’ve been here 2 years and you treat your clients badly. I am super upset that I now will have to pay for an extra day of this uhaul because I did not have the access time I’m paying for. I’m not sure how you stay in business, probably people like me who just don’t have time to move, well now I’m just gonna have to find some time!

Rats got into my unit and the renters insurance they provide only cover 250 dollars worth for vermin lost I LOST EVERYTHING WISH I COULD GIVE NEGATIVE STARS if you care about your stuff don't store anything here

What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .

RATS RATS RATS. PLEASE AVOID THIS PLACE!!! This entire facility is infested with rats and the staff working there is NOT doing anything to fix the situation. Just like other tenants, our unit is also covered with rat feces/urine. We're currently out of the state and we did not find out about this until we went there last week. We've rented a 10x10 unit since June 2022 and our rate has increased drastically. We're now paying $238 for this mess ($223 for rent and $15 for insurance) every month. They told us to file a claim but we don't even know if Public Storage resolves the situation promptly. We're a military family and PCSing in the next a few months and we certainly do not want to be charged for this nonsense any more. We rented another Public Storage on Holland Road in VA Beach a few years ago and we did not like how our stuff was covered in dust and pollen since it was an outdoor unit so we specifically chose the one with climate control and this is what we got. Beyond disappointed. Public Storage... NEVER AGAIN!

WARNING: RAPID RENT INCREASES In just over a year they have raised the rent on my unit twice. It started at $111 and is now at $175. Meanwhile they are still advertising the same unit online for $93/month.

Disgusting!!!!!! I literally just watched a rat run across one of the pipes hanging from the ceiling when I came to get something out of my unit. The smell the moment you walk in is ungodly. Completely infested with rats. My unit has rat poop in the floor & on top of my stuff. Moving out as soon as I can!!

Brenda and Karen are wonderfully helpful. Very patient and understanding

My recent experience renting with public storage started off with a warm welcoming. The staff here on 35th street are always smiling, easy going and extremely professional. I have loved chatting with Mrs Brenda. All my worries and stressors are easily overcasted with her pleasant conversation and kind hearted nature. Thank you to public storage and your staff for a pleasant experience.

I had a great experience at this public storage. Brenda was always so kind and helpful.