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Address

1090 W 35th St
Norfolk, VA 23508

Phone

757-275-8242

757-275-8242

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units

Phone

757-275-8242

757-275-8242

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
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    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 54/mo
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    Halloween Sale
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 54 /mo $ 108
    Online only price
    + one-time $29 admin fee
    Halloween Sale

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    5'x10'
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    $ 64/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 64 /mo $ 85
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
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    4'x10'
    Online only price
    $ 68/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 4'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 68 /mo $ 91
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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    7'x10'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 7'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 69 /mo $ 92
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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  • Save Impression
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    8'x10'
    Online only price
    $ 70/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 8'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 70 /mo $ 93
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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  • Save Impression
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    10'x15'
    Online only price
    $ 100/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 100 /mo $ 133
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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  • Save Impression
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    10'x20'
    Online only price
    $ 143/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 143 /mo $ 191
    Online only price
    + one-time $29 admin fee
    $1 first month rent

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  • Save Impression
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    10'x20'
    Online only price
    $ 161/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 161 /mo $ 215
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    + one-time $29 admin fee
    $1 first month rent

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    20'x15'
    Online only price
    $ 230/mo
    Online only price
    2nd Month Free
    All new rentals subject to one-time $29 admin fee.
    Large 20'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 230 /mo $ 306
    Online only price
    + one-time $29 admin fee
    2nd Month Free

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Kensington Storage Units by Old Dominion University

Norfolk self storage is located just a couple blocks from Chartway Arena. This cheap storage facility in Kensington is perfect for students at Old Dominion University, with climate controlled storage available in sizes that fit every need.
The central location, just off Hampton Boulevard and West 38th Street, adjacent to Ghent and Park Place, means you can swing by your self storage unit on your way to a day outside in Lafayette Park or strolling through the Colonial Place Historic District.
Our indoor, 5x10 storage units are perfect for clearing out a dorm room ahead of a summer break or semester abroad. With keypad access, you can feel confident keeping large furniture and appliances in one of our many 10x10 storage units.
Heading out of town for a while and need to clear out an entire home? Our 10x15 storage units come with roughly 1,200 cubic feet of packing space, or the equivalent of four rooms. That's more than enough to help you prepare for renting out or remodeling your place.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 672)

October 9, 2024
Google Public Storage Liam Wilmoth
Closes at a specific time preventing access if you need stuff at any time. Will lock you out of your unit and all access to facility. There are no dolly's so if you have a lot to move you have to use your feet, never mind the long distance you might have to travel if you get an unlucky unit. Customer service is non existent. Cheap and climate controlled are the only positives.
October 7, 2024
Google Public Storage Lacey Kruse
Update: there is still a huge rat problem. We’ve been told over and over that the issue is being worked on but we have more rat poop and pee in our unit than ever before. The entire building smells of filth. The traps they have placed has cobwebs on them indicating that they rarely get serviced or at least the ones I saw. You can hear the rats running around in the overhang outside of the doors to enter. We can’t touch any of our containers without gloves because of all the excrement. Lucky we stored all our belongings in plastic bins instead of boxes. Moving forward we will be in touch with the health department since public storage doesn’t want to take care of the rat infestation. It’s absurd they are still renting new units out to people who have no idea all of their belongings are going to be ruined. AND they just increased our rent for our unit. I wouldn’t recommend placing your items here. Also what the heck’s up with the response they left to my original review?! The dm jimmy doesn’t return your calls and the staff won’t put in a request to lower the rent even though they are fully capable of helping to get it lowered because they won’t do anything about the rats on site. We’ve been polite and reasonable during this whole encounter of us storing here and still NO ONE has attempted to help. I’m sure it it was their items they would be much quicker to assist everyone. No one should be paying over 200$ a month for moldy items and rat poop and dead rats inside of your unit.
October 2, 2024
Google Public Storage Sydney Rocheville
**Extremely Disappointed with Public Storage** I recently used Public Storage for my storage needs, and I was thoroughly disappointed with my experience. Upon returning from deployment, I discovered my belongings covered in rat droppings. While the staff member I spoke with was apologetic, she did nothing to address the rat infestation. To make matters worse, Public Storage does not offer waste removal services or the use of the dumpster on site, so we had to pay a separate company to take away the rat-infested items. When I reached out to the corporation about my belongings, which were valued at over $1,000, they only offered a meager $250 in compensation. This lack of support and accountability is unacceptable. I will not be using Public Storage for my future needs and strongly recommend others to steer clear of this business. Additionally, it’s concerning that they are not recognized by the Better Business Bureau. Save yourself the trouble and look for a more reputable storage solution.
September 30, 2024
Google Public Storage Porcha Blake
Terrible never coming here again, rat poop and pee where all over my belongings over 900$ of items damaged and stained and you get nothing reimburse but 250 for rodents which is unbelievable considering the amount of mouse poop in my unit that I only had for 2 months 🤦🏽‍♀️ this is a joke no way there still in business, I personally will never put my belongings in a storage ever again, and on top of that they only have one moving cart out of the whole building, and when I reported the mice poop the owner didn’t seem bothered at all. Never again
September 23, 2024
Google Public Storage Benjamin Lara
The place was kept clean and the staff were extremely friendly and helpful. Fair bit of security too, which was nice. Would definitely use again.
September 16, 2024
Google Public Storage Henri Bore
Brenda did an outstanding job for me. She was highly professional.
September 16, 2024
Google Public Storage Meek White
Brenda,She was so helpful and polite she explained everything in detail she was the best did a walk Through very helpful
September 5, 2024
Google Public Storage Rudi Williams
Mr.Brenda is one of the best customer service representative in the public storage business
September 2, 2024
Google Public Storage Emery Trotter
Brenda was vey professional and pleasant to me and answered all my questions and concerns with professionalism
September 2, 2024
Google Public Storage Maliq Hall
This was my first time renting a unit here with my girlfriend and the lady at the desk (Brenda) was very helpful. She went all the way with me to the unit to show me how to install the lock when I told her I couldn’t figure it out. Very pleasant experience!
August 27, 2024
Google Public Storage Judy Burke
Brenda was so kind! Showed me around, made me comfortable about a new process for me! Highly recommend!!
August 24, 2024
Google Public Storage Kasandra Hanney
Rats. There are rats and rat traps everywhere in the climate controlled units. Rats have ruined everything not sealed in airtight containers. Insurance will not cover rats. Absolutely disgusting.
August 23, 2024
Google Public Storage Thomas Beale
Ms. Brenda was the best. She assisted in setting up information so I would have better transactions when calling in due to unit takeover after the death of the owner.
August 20, 2024
Google Public Storage Beth Richard
This was the first time I used public storage, and was totally impressed from customer service to the ease of access and security of the unit, reusable lock and pest control!!
August 7, 2024
Google Public Storage Eddie Reynolds
Mrs.Karrn was a very nice Lady and very funny 🤣 GIVE HER A RAISE 😊
July 29, 2024
Google Public Storage Renee Legacy
Please do not rely on the posted hours if you want to go inside and talk to someone or buy boxes, supplies etc etc. i walked there on 3 different occasions and the door was locked! Please post the correct hours
July 25, 2024
Google Public Storage bigchiggatmac
just recently helped my girlfriend move out of her unit here after having it over summer break and we are appalled by the state of the unit. from rat poop and urine to even roaches crawling in the unit if your looking for the opportunity to bring some roaches home on your property then i recommend getting a unit here other than that i can’t stress it enough to take your money elsewhere
July 1, 2024
Google Public Storage Emmy Demmin
Brenda was super helpful getting an account and unit set up for a move. My family has used this facility for years, and has been pleased with it. Thanks, Brenda!
July 1, 2024
Google Public Storage David Demmin
Brenda was extremely helpful with assisting us getting the optimum storage space.
July 1, 2024
Google Public Storage iii FEMTO !!!
Brenda is very lovely and helpful whenever I need anything!!👍🏿
June 17, 2024
Google Public Storage Luna D
Brenda has always been a joy when i come into the storage facility. She is always helpful and always in great spirit. Karen has also been very helpful with my experience as well.
June 8, 2024
Google Public Storage Will Schneegas (Maverick052)
Brenda was awesome! Helped me immediately and got everything squared away! Thanks again.
June 3, 2024
Google Public Storage Albert Aguilar
Brenda was an amazing help. If you are in need/have questions she is the one you want. Less than 5 minutes and everything was done and all my questions were answered when I was done. Definitely recommend!
June 3, 2024
Google Public Storage Mathew Guggenbiller
Good price, clean facility. Brenda was super helpful and set up was very easy.
June 3, 2024
Google Public Storage Michelle King
Brenda is always helpful and there for all her customers.... this place wouldn't be the same without her
May 21, 2024
Google Public Storage Extendo Clip
Brenda is nice with her customers and always nice when I come into the office.
May 20, 2024
Google Public Storage Charity Porter
I love Mrs. Brenda, a lot since I've been with her since 2021 and fell on hard times plenty of times, and she has worked with me, especially once i lost my income. I will show nothing but gratitude to.Mrs.Brenda, even on my bad days. I really appreciate her. Thank you so so much.
May 20, 2024
Google Public Storage Kayce White
Pay attention to the reviews!!! Enormous rat problem in this location that destroyed over $9,000 worth of valuable work equipment and clean work packaging I had stored there. After speaking to the District Manager, I so know that they've been working hard to try to remedy the situation and it's caused by tenants improperly storing food there. Horrible situation all around, for everyone. It took ONE YEAR to get to a point where Public Storage offered me any restitution and have been advised BY Public Storage to arbitrate and deal with their legal team now. I would recommend this location placing large signs everywhere telling tenants what CANNOT be stored at that location, as well as contact everyone who has units in the vicinity of units being vandalized by these rodents and ensure their units are free of food.
May 19, 2024
Google Public Storage Crystal Kohler
Great place to store your things, very clean too. The people are very nice and helpful.
May 7, 2024
Google Public Storage Barry Martin
Well done and very very helpful. Angel and Karen helped when asked and made everything go smoothly. 1st time but not the last
May 3, 2024
Google Public Storage DEIGAN PATACSIL
Brenda was great! Very timely and informative. It wasn’t awkward at all she made lots of good conversation
May 3, 2024
Google Public Storage Michael Arthur
Brenda, an amazing help !!!
May 3, 2024
Google Public Storage Jim Bugg
Brenda was awesome
May 1, 2024
Google Public Storage Rudy Almanzor
April 27, 2024
Google Public Storage Clinton Cox
Brenda is awesome! Fantastic customer service and always good to see her when I drop by. I’ll absolutely rent from them again!
April 27, 2024
Google Public Storage Sebastian Stovall
Brenda was extremely nice and helpful.
April 27, 2024
Google Public Storage Courtney Abraham
Wonderful service by Brenda -- excellent!
April 27, 2024
Google Public Storage Emmanuel
Brenda - Very helpful and the whole rental process was very quick and easy. I came back again this year and got the same great service.
April 26, 2024
Google Public Storage Jamal Hawkins
ease of use, great price! brenda is great.
April 22, 2024
Google Public Storage Karyn Norris
Had Brenda today, she’s has been super amazing and helpful and friendly. You really don’t get good customer service these a days and she’s been super amazing! 10/10 great service!
April 6, 2024
Google Public Storage A Brown
Absolutely disorganized. Reserved my storage unit online, and paid all fees to move in including for a lock. called to request a change in move in date or to advise I would have to change my move in date by 2 weeks. Spoke to multiple people in an effort to get this done. I was immediately refunded the lock, there was a 30$ non refundable admin fee. I was advised I could not get back, I requested to move my move in 2 weeks back to refrain from paying an additional non refundable fee. I get calls emails and attempts to another charge on my card for a unit I’ve yet to move in. Additionally, I’m receiving calls and emails about a unit not being secured with a lock that I have yet to move in yet. Need less to say, I will be finding a different storage to use.
April 6, 2024
Google Public Storage Jakob Rowland
They have done quite a lot to fix the rat problem that some people have wrote about and their customer service is top notch.
March 21, 2024
Google Public Storage Marti Mitchell
They have a RAT Infestation the smell is horrible they really need to shut it down flatten it and rebuild if possible the employees are doing all they can but at this point the OWNER should step in and stop being so cheap but steady raising the prices this has been a long long ongoing problem that has to be fixed immediately the health department should be all over this maybe 10 On Your Side needs to do a story about this business look at the reviews on the web the problem is only getting worse!!!!!
March 20, 2024
Google Public Storage Omar A
Want a storage unit that never has moving carts available? Want a storage unit that was invested with rats? Want a storage unit that doesn't inform people that your stuff may have been damage? Come here to only get $200 worth of all damages 👍👍
March 16, 2024
Google Public Storage LegendaryColes
Ms. Brenda has amazing customer service and was able to get me squared away with my needs in no time. I recommend this place to everyone
March 5, 2024
Google Public Storage Sheerey Gaston
DO NOT RENT FROM HERE!!!! Customer service is only good because the lady at the desk is sweet, other than that this is a horrible storage unit! The hallways are filled with Rat poop as well as the storage units! This problem has been going on for some months now and NO ONE informed me of the issue, I had to find out myself! The smell in the building is terrible and would probably send someone to the hospital! They are having the front desk lady lie to customers and tell them they are handling it, the problem still hasn’t been handled! They raise your rent every 6 months and also they are still requiring us to pay rent knowing that our stuff is covered in vermin poop and who knows what else??? And don’t try and file a claim because they will only offer $250 when I have items that cost more than that in my unit!!!!!!!
March 3, 2024
Google Public Storage Stephanie Munoz
Great experience ! Brenda was very helpful ! Help us out on getting our unit !
March 3, 2024
Google Public Storage Joshua Figueroa
Service was great would definitely recommend
March 2, 2024
Google Public Storage Clayton Garmany
Thankyou Brenda! Easy check-in/check-out process!
February 24, 2024
Google Public Storage Mark Fussell
Well, if you like the smell of dead rats, as you’re walking down the halls, this is the storage place for you! Place is infested with rats. But that’s not the worst part, once you are there for 6 to 8 months they will raise the rent by 35%! I called corporate to complain about this. I was told each location is franchised and does whatever they want. I found a new place, that was local and literally half the price. If you value your money, do not rent from this place. Worst experience I have ever had and I have been using storage said since the early 90s.
February 23, 2024
Google Public Storage Kiara Worrell
Worst storage unit ever. Do not rent a unit here THEY ARE INFESTED WITH RATS. I HACE RENTING A UNIT FOR A YEAR. THEY HAVEN'T DONE ANYTHING ABOUT THE RAT ISSUE THERE ARE RAT FECES AND URINE ALL IN MY OUTSIDE AND INSIDE UNIT. THE RENT IS STEADILY RISING WHILE THEY DO NOTHING ABOUT THE RAT PROBLEM. I GAVE SEEN PPL COME IN WITH FULL COVERAGE GEAR JUST TO MOVE OUT BECAUSE RT FECES WILL BE FALLING ON YOU WHILE YOUR MOVING AND GRABBING YOU BELONGINGS. THEY DO NOT WANT TO ADJUST YOU RATES EVEN WITH THEIR INFESTATION TO GIVE YOU TIME TO MOVE OUT. YOU HAVE NO BATHROOM ACCESS ONCE THE FRONT DESK IS GONE. WORST STORAGE UNIT EXPERIENCE EVER !
February 20, 2024
Google Public Storage Dan H
This location has a huge rat infestation problem. It appears we have lost just about everything in our unit. If you value your belongings you might want to go somewhere else.. also there are people sleeping in the units as well which is probably what is causing this issue. Rates are not competitive and consistently increasing!
February 3, 2024
Google Public Storage Grim Reaper
The service was outstanding all my thanks go to Brenda. Update my storage unit is currently filled with rat poo would highly recommend avoiding this place
January 30, 2024
Google Public Storage chandrika spratley
Really blows my mind that Public Storage keeps going up on their prices despite having a rat infection for several months, that has not completely been rectified. You guys should be giving rental relief to the customers you still have. Every time I go in my unit, there’s droppings. Not to mention, you guys failed to notify your customers of this issue at all within the last maybe 7 months. Disappointed and will not ever return again once I’m moved out.
January 28, 2024
Google Public Storage Maile Jones
Read the fine print. They advertise very low "sale" rates but the agreement says they can change the rate anytime with 30 days notice. False advertisement
December 22, 2023
Google Public Storage Shai Shy
Update 12/22/23: RATS!!!! You can smell the rats! There are an insane amount rat dropping on all of my personal and business stuff! There is little being done to fix the issue! The had to audacity to increase the rent on my unit with such deplorable conditions! Avoid at all costs!!! I have 2 units with the facility. There aren’t any public restrooms available so, keep that in mind if you’re in your units after business hours. The rear gate was broken for 2 weeks, at one point I had to crawl under the front gate to put my code in to exit… The main elevator wall malfunctioning. Terrible maintenance issues for a multibillion dollar company. They increase you rent for your unit significantly in a couple months!
December 21, 2023
Google Public Storage Wedding Planner 1Elegant Event
I am here at the public storage on 35th street in Norfolk Va, I am an event planner and had a wedding last night to do and I’m here at the storage place with this rented uhaul full of my event stuff to put in my unit and I cannot get in the gate. I am supposed to have access from 6am -9pm but the gate will not open after putting my code in 5 times. I am more than livid because I need to have this uhaul back by 8am and I have a 8:30 work meeting. I am more than inconvenienced. You all harass literally harass me every month for my payment and yet I don’t have the access I need. Also my unit and the entire storage facility is infested with mice and my unit has mouse droppings all over the place. I have not moved because I just haven’t had the time due to my busy holiday work schedule. But several of my table linens have been distroyed because of the mice do I have stopped putting linens in the unit. The people who work here aren’t the friendliest and I came by to get vases out of my unit on Tuesday around 7pm and all the orange moving carts were locked up in the office so I had to pack each box out one at a time and many were very heavy!!!! I’m extremely dissatisfied with my service!!!!! I’ve been here 2 years and you treat your clients badly. I am super upset that I now will have to pay for an extra day of this uhaul because I did not have the access time I’m paying for. I’m not sure how you stay in business, probably people like me who just don’t have time to move, well now I’m just gonna have to find some time!
December 19, 2023
Google Public Storage Roddy Wiggins
Rats got into my unit and the renters insurance they provide only cover 250 dollars worth for vermin lost I LOST EVERYTHING WISH I COULD GIVE NEGATIVE STARS if you care about your stuff don't store anything here
December 18, 2023
Google Public Storage Logan Schroeder
What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .
December 12, 2023
Google Public Storage Euphoric Mimi89
RATS RATS RATS. PLEASE AVOID THIS PLACE!!! This entire facility is infested with rats and the staff working there is NOT doing anything to fix the situation. Just like other tenants, our unit is also covered with rat feces/urine. We're currently out of the state and we did not find out about this until we went there last week. We've rented a 10x10 unit since June 2022 and our rate has increased drastically. We're now paying $238 for this mess ($223 for rent and $15 for insurance) every month. They told us to file a claim but we don't even know if Public Storage resolves the situation promptly. We're a military family and PCSing in the next a few months and we certainly do not want to be charged for this nonsense any more. We rented another Public Storage on Holland Road in VA Beach a few years ago and we did not like how our stuff was covered in dust and pollen since it was an outdoor unit so we specifically chose the one with climate control and this is what we got. Beyond disappointed. Public Storage... NEVER AGAIN!
December 6, 2023
Google Public Storage Matthew West
WARNING: RAPID RENT INCREASES In just over a year they have raised the rent on my unit twice. It started at $111 and is now at $175. Meanwhile they are still advertising the same unit online for $93/month.
December 3, 2023
Google Public Storage Brooke Wallace
Disgusting!!!!!! I literally just watched a rat run across one of the pipes hanging from the ceiling when I came to get something out of my unit. The smell the moment you walk in is ungodly. Completely infested with rats. My unit has rat poop in the floor & on top of my stuff. Moving out as soon as I can!!
December 1, 2023
Google Public Storage Eric Lee
Brenda and Karen are wonderfully helpful. Very patient and understanding
November 22, 2023
Google Public Storage Dustin Mcmillan
My recent experience renting with public storage started off with a warm welcoming. The staff here on 35th street are always smiling, easy going and extremely professional. I have loved chatting with Mrs Brenda. All my worries and stressors are easily overcasted with her pleasant conversation and kind hearted nature. Thank you to public storage and your staff for a pleasant experience.
November 15, 2023
Google Public Storage Jada Brown
I had a great experience at this public storage. Brenda was always so kind and helpful.
November 3, 2023
Google Public Storage John M Higgins
Rats!! Big rats!! My wife and I put our valuable things into storage here beginning in March, about eight months ago. We chose a large unit (10x20) and filled it with furniture, etc. and to put off the inevitable rent increase, I paid an entire year in advance. So far so good. Over the months we would go there only infrequently, usually to drop something off. Then this past Friday October 27th, when we opened the door to our storage unit we were greeted by three very large rats sitting on top of our belongings in the back of the storage unit (absolutely no exaggeration, they looked the size of guinea pigs!!), when I made some noise by banging around, they climbed onto the sprinkler pipe and quickly exited to the adjoining unit! Look, I've been around, retired Air Force and Army and for over 25 years managed large multi-family communities in several states, I'm not easily alarmed, however the size of these rats and the amount of rat feces sprinkled liberally all over our things was absolutely appalling!! I decided to move our possessions immediately to a safe location, fortunately College Hunks of Virginia Beach was very responsive and helped us to get out of this rodent infested facility by the following Tuesday even though it was on very. short notice and the last day of the month (they were extremely responsive, very professional!). Overall, I think we were very lucky, although rat droppings were everywhere, since most of our things were "hard" items (boxes and wood furniture, etc.) and we only had a relative few fabric covered items which had mostly been plastic wrapped (always pay a little extra for this service, it definitely paid off in protection!!) we came out with less damage than we originally feared. However, we did have to pay moving costs and for a new storage unit, costs which were over $900 in unforeseen and unplanned expenses when we had every reason to believe our things were stored in a safe and secure place, because that's what Public Storage of Norfolk on 35h Street represented to us! I hate writing negative things about any business or person, it takes a lot for me to do so, but this is just too much! After seeing the rats in our unit, I went on line and saw the reviews that had been posted (I researched reviews before we chose this place, but evidently the really negative reviews really didn't start up until about the time we rented our unit!) with most stating that this was a long term issue. We are upset that we weren't notified about this issue. There should have been notification to every person renting a unit about this advising of the issue and stating what measures are being taken to address it. Instead there has only been silence! When I notified the onsite manager, Brenda, about the rats in our unit, she gave us a mostly empty box of moth balls (I think there were about twelve left in the box) and said we could put it in our unit and it might help make the rats stay out! Really??!!! That's it?!!!! Fricking moth balls!!! She did say that they had a pest service working the issue and that they were going to put down traps too besides the many bait stations throughout the facility (incidentally, the way bait stations work is that the rats eat the bait, then go somewhere to die, like a storage unit, for example. Hello!!). I am upset that they knew they had this issue when we moved our valuable things into this place! I don't care if someone is afraid to lose their job for saying something about it, they are ALL responsible for this. How is it okay for Public Storage of Norfolk on 35th Street to represent itself as a safe place to store your valuable and personal possessions without at least telling us that "oh, by the way, you could have rats crawl all over your valuables and defecate and urinate on them and possibly tear them up to nest in them, oh by the way", just saying!! After reading this it goes without saying that I emphatically do not recommend this place!!
October 12, 2023
Google Public Storage Logan Tymoff
RATS. Let me first say, both Karen and Brenda have been the sweetest, nicest, most helpful people you can imagine. This is not about them. And until I discovered what was happening, I was very satisfied with this place.This facility is absolutely infested with rats. When I opened my unit, ALL of my furniture was absolutely covered with rat poop, and every upholstered surface (sofas, ottomans, chairs) was absolutely saturated with rat urine (see attached photos). All of my precious, valuable furniture is now destroyed. The smell of the urine is so bad that it permeates the air as soon as you walk in to the facility. There are traps on the floor, which are useless, as the rats are using the overhead pipes to drop in to the units, which are covered by a cage, but with huge gaps in the sides. This place needs to be completely sealed off and fumigated IMMEDIATELY, and the customers NEED TO BE CONTACTED and informed of what’s happening here. Both Brenda and Karen admitted to me that they have known about this for OVER A YEAR. When I asked why I had not been notified that there was an issue, they told me that they wanted to, but were told they would be fired if they did. So what we have here is a coverup and a major health hazard. I filled half of a black hefty trash bag with poop and wrappers from food that had been brought by the rats into my unit: specifically, dozens of cheese stick wrappers. Apparently someone in another unit was storing food, and this is what started the whole thing. Not Public Storage’s fault in and of itself: the fault lies with covering it up and not telling the customers that their stuff was at risk of being destroyed by an infestation they were well aware of for over a year. If you have stuff here, GET IT OUT NOW. They are going around every morning and sweeping up all of the rat poop “so that nobody will see it and freak out,” which is verbatim what they told me. When I asked for the name of the district manager, they told me they would be fired if they told me. I have placed multiple calls to this person through the customer care department, and gotten no call back thus far. I am now in the process of making an insurance claim, and have contacted a lawyer. This is absolutely disgusting: I am LIVID that even with a mask and gloves, I was exposed to all of this pee and poop, which is a health hazard. I called the health department this morning to report this. I only hope that somebody reads this and save themselves from what I am now having to go through. SHAME ON YOU, Public Storage.
September 30, 2023
Google Public Storage Joseph Hamme
Rats
September 25, 2023
Google Public Storage Cianny Corning
Brenda was extremely helpful! The process was very easy and explained thoroughly by her. Anytime I am in need of a storage unit again I will gladly come back and ask for her. Thank you Brenda!
September 25, 2023
Google Public Storage Joyce Rugg
This place is so bad that wen you look at the picture it makes it look good but it's not for one your payment can be due on the 1 and they call you the 29th and then you put your things in it and they pets get in it and pee and poo in it I have a 600 chair that they made a house in it I talk with the manager she said call the insurance company why it's y'all not them I called the company and been on hold for 1 hours
September 17, 2023
Google Public Storage Idina Hatten
Breda is a rockstar!! So helpful and friendly. Made my rental experience quick and easy!
September 15, 2023
Google Public Storage Reesa Torrez
Brenda is great ! She helped us get the best deals and was very kind . Definitely glad we chose public storage! Highly recommend.
September 15, 2023
Google Public Storage Lost Boy
Brenda is very helpful and super welcoming
September 13, 2023
Google Public Storage Katrina Quinn
Brenda & Karen Are Very Welcoming and Helpful. Thank You Beautiful Ladies! I won't forget you both. I thank You So Much
September 9, 2023
Google Public Storage Brian W
After moving my things in, apparently they increase your rate without a text, phone call or a notification on the app they provide. TWICE!! It went from $139 to $234. After a 3 month gap in going to my storage unit I finally showed up and found myself rained on by rat fecal matter and scurrying little rodent feet running away. Once I began to rifle through the horrendous and revolting mess I finally ran into the source of the foul odor I had been smelling. I thought it was just urine and fecal matter. Nope.
August 31, 2023
Google Public Storage Weyon Skyers
Angel offer outstanding customer service and professionalism. Would recommend this location to anyone
August 26, 2023
Google Public Storage Joseph
One of the most expensive storage units in the area They had a rat infestation. Everything in my storage unit is covered in rat poop!
August 26, 2023
Google Public Storage Nene Nichole
STINKY RAT CITY!! I just moved to VA and reserved a climate control unit before it left my state. The evening I got into town I went to the unit and upon opening the first door I was hit with a smell of death(I imagine that’s what it smells like)! Went to view my unit and saw rats. I went back to my car and I could hear the rats in the ceiling above where I parked! I returned the next day to get a refund. If you value your belongs then drive by fast, don’t stop!!
August 22, 2023
Google Public Storage Alaya Mateo
Brenda was super helpful throughout the whole experience. She explained everything I needed and also provided me with tips on how I should rent, use the facilities, and more. The storage unit was clean and a perfect sizes for college students with minimal things. The only problem that occurred was being trapped inside the gate because of the gate not working, other than that it was a great experience.
August 18, 2023
Google Public Storage Reo Phill
DO NOT RENT HERE! They have a terrible RAT infestation. Rat feces and damage was all throughout my unit and facility. You can smell the rat feces all inside. We even saw a critter running around inside. They also do not prorate your rent payment for moving out early. I still had to pay a full month's rent even though I was moving out early.
August 14, 2023
Google Public Storage Daniel Dlask
RATS! If you choose to store your belongings here be prepared to deal with the rat infestation at the facility. I had a unit here for 7 months and the amount of damage was considerable. Public Storage won’t compensate you for any damage as you “rent at your own risk” and if you have USAA insurance they also won’t cover any damage due to a “insect, vermin, rodent” clause in their renters insurance policy. You can expect lots of rat feces and urine as well as considerable damage from chewing. DO NOT UTILIZE THIS FACILITY
July 29, 2023
Google Public Storage Alex Sanchez
Brenda was absolutely the best. The facility is very clean. I had no issues during my time renting here. Will definitely recommend this place.
July 29, 2023
Google Public Storage Marocco Roberts
Brenda at the 35th street public storage in Norfolk Virginia was amazing. The service was excellent and fast. She was able to help our family select the right sized unit on a moments notice for our two daughters attending Old Dominion university. We really needed her expertise and time the day we had two moved to do. Thank you Brenda!!!
July 29, 2023
Google Public Storage Patti Roberts
Brenda was awesome and very helpful. She is super friendly
July 25, 2023
Google Public Storage Jay TRAVIS
Ms. Brenda was amazing, and was very helpful! She gave all the information I was craving for. She made me feel happy about becoming a public storage member.
July 8, 2023
Google Public Storage Ebonie Ross
Mrs. Brenda is honestly the nicest person you’ll ever meet , great customer service!
July 1, 2023
Google Public Storage Dylan Gosain
I worked with Brenda. Fantastic customer service. Helped me out with everything I needed.
June 29, 2023
Google Public Storage jania marrow
June 23, 2023
Google Public Storage Amine Assouli
Brenda was really helpful
June 23, 2023
Google Public Storage Jameson Lowe
Very easy process and knowledgeable staff. Brenda was very helpful and took care of me and got me all all situated!
June 21, 2023
Google Public Storage Wyatt Harris
I rarely write reviews, but Karen was extreamly helpful! I ended up getting way too small of a unit after looking in it and Karen was great in getting me transfered to a bigger unit! Definitely deserves the 5 stars!!
June 15, 2023
Google Public Storage sydney saywrayne
Mrs. Brenda and Mrs. Karen were so helpful and sweet. They made sure that we were comfortable and they were very accommodating. Very great experience with wonderful staff
May 23, 2023
Google Public Storage L R
I used this public storage while I was on deployment, Karen and Brenda made the entire process quick and painless! It was nice not to have to worry about my stuff while I was away! Best public storage I have been to!
May 4, 2023
Google Public Storage T.C. DUCKWORTH
Great service
May 4, 2023
Google Public Storage Brady Semtner
Brenda and Karen were awesome!
May 4, 2023
Google Public Storage Victoria A
Brenda and Karen are absolutely the sweetest. Karen is also very funny!
May 4, 2023
Google Public Storage Aaron Carter
Karen and Brenda were the highlight of me being here. They helped so much and gave a positive light while I was here.
May 2, 2023
Google Public Storage Lance Patterson (Biglance78)
Brenda and Karen were the best. Very helpful and super friendly.
May 1, 2023
Google Public Storage Leajhane Mercer
I just registered for my self storage and Brenda was so helpful. I recommend anyone that need the proper help to come here and ask for Brenda.
April 26, 2023
Google Public Storage Bill Kilcullen
Nice and clean, well lit and secure. Temperature control works and spaces are well thought out. Can't do better in the area
April 15, 2023
Google Public Storage Jane Goldman
Zach was so helpful with all aspects of my rental! Thank you!!
April 8, 2023
Google Public Storage Rilo McLaine
Brenda is GREAT!!! Thank you
March 20, 2023
Google Public Storage Christian England
Always love visiting the public storage on 35th in norfolk. Brenda is extremely professional and helpful. She made it easy to understand and helped me with securing supplies for my move thank you
March 20, 2023
Google Public Storage Greg
Brenda is so professional and she knows what she is doing. she so polite. i will definitely be telling everyone i know to rent there
March 18, 2023
Google Public Storage Paulette Houser
Brenda had great customer service and she was very helpful.
March 17, 2023
Google Public Storage stonesoul 1812
I came in to buy a unit today Anam and Brenda were knowledgeable and kind helped with every question I had
March 17, 2023
Google Public Storage Rapthalia Smith
Brenda was very helpful and explained everything perfectly. She was extremely kind and I will be telling my family to rent here
March 17, 2023
Google Public Storage Tanganyika Olds
Ms Brenda and Mr Anan was very polite and respectable to me and very helpful on the 35th Street in Norfolk
March 17, 2023
Google Public Storage Debra Maier
Brenda was very friendly and super helpful. It was a nice facility to store my belongings and definitely recommend it to others.
March 17, 2023
Google Public Storage Pat Burk
Brenda was very helpful and friendly
March 4, 2023
Google Public Storage paul Birriel
Brenda was awesome, got us a cheaper rate
March 4, 2023
Google Public Storage Jeffrey Freeman
Brenda is so awesome,She was so helpful,nice and very professional
February 18, 2023
Google Public Storage Andrew Juarez
Brenda and Brittney were terrific the process was fast and easy!
January 24, 2023
Google Public Storage Cailyn Brooks
Zach was great! Explained in detail and answered all my questions with ease. Thanks a bunch :)
January 16, 2023
Google Public Storage r Bond
Brenda- the manager is amazing, accommodating and reliable!! Clean facility!!
January 15, 2023
Google Public Storage Monday Monday
Brenda was fantastic and helpful
January 10, 2023
Google Public Storage mike bellamy
Brenda was a great help,friendly and very informative in aiding me in my unit choice
January 5, 2023
Google Public Storage Brad Morton
Brenda was wonderful and very helpful. Highly recommend. Clean facility and easy to use.
December 14, 2022
Google Public Storage Monique Parson
Ms. Brenda is a God sent and I appreciate her professionalism and kindness while grieving my 24 year old daughter.. Please tell her Thank you so much❤️
December 9, 2022
Google Public Storage jenni pina
Amazing service by Kristin
December 7, 2022
Google Public Storage Derrick Sanderlin
Brenda
December 7, 2022
Google Public Storage Shawn Jackson
Brenda absolutely gave me great service and took real good care of her customer today!
December 6, 2022
Google Public Storage Carlos Matos-Pacheco
Brenda was a great help and was very thorough with my introduction to the establishment really appreciate her
December 6, 2022
Google Public Storage Angelique Lara
Brenda was very accommodating and patiently gave me step by step instructions on how to set up my unit.
December 6, 2022
Google Public Storage tonya payne
Brenda was very helpful and she explained everything in great detail
November 30, 2022
Google Public Storage Stevie Laughlin
Brenda and Zack were very helpful and friendly. Brenda especially was funny. Good people, easy storage, lots of reminders.
November 18, 2022
Google Public Storage Lakisha Granger
Jessica was great!!!! Thr fastest, friendliest service I have ever received. Keep up the great work young lady.
November 15, 2022
Google Public Storage Jose Triana
Brenda was outstanding and welcoming
November 11, 2022
Google Public Storage Robert Linse
Christine g helped get me a unit quickly and painlessly
November 8, 2022
Google Public Storage Brittney Bailey
Brenda was great and helped me a lot!! Thank you again
November 8, 2022
Google Public Storage Adot
Brenda was great! The best public storage in the 757!
November 5, 2022
Google Public Storage Tyree Hooker
Ms. Brenda was very helpful, engaged and knowledgeable. She helped me step by step and it was a stress free process.
November 4, 2022
Google Public Storage LJ
Christine walked me through my rental process, and she was very thorough! Answered all of my questions and was quite pleasant to interact with.
November 3, 2022
Google Public Storage Marilyn Davis
Brenda is a good employee really been good to me.
October 31, 2022
Google Public Storage Victoria Diaz
So far so good. Miss Brenda was extremely helpful. Public Storage is so much better than Life Storage. Being in the military they’ve made me moving experience so much easier. Couldn’t give this company a higher recommendation.
October 28, 2022
Google Public Storage Isaiah Epps
October 22, 2022
Google Public Storage Marshall Arts
Very responsive personnel in a clean, well- lit building! Nancy was so helpful and took time to help us find an appropriate storage space in this well-managed, conveniently located facility! Makes life a little easier! Thank you Nancy & Co.!
October 14, 2022
Google Public Storage Robert Jenkins
October 14, 2022
Google Public Storage Sean Hynes
Very professional and expedient service from Christine G! Couldn't have gone smoother :-)
October 7, 2022
Google Public Storage Thad McDonald
Christe G. Provided great customer service!.
October 6, 2022
Google Public Storage Luis Colon
Brenda and Karen are great at helping out at finding the best storage for my family. Karen was real wonderful. She knew how to entertain people when she was showing the unit .she knew what to say and ask useful question like how big our stuff were gonna be and how much big stuff etc. I recommend others lookin this place out if u need a place to store your stuff.
October 6, 2022
Google Public Storage Clinton Jenkins
Brenda and Karen Are The loving and caring person I have Met They were Amazing with helping me get a storage I will highly recommend them to anyone.....
October 5, 2022
Google Public Storage Malik Williams
Brenda was fantastic! She was a huge help and got me in and out expeditiously!
October 2, 2022
Google Public Storage Kenyon Boyd
Brenda is a great help and great to talk to.
October 1, 2022
Google Public Storage Gloria jones
Brenda thank you for helping set up an online account. She is super friendly and always helpful
September 30, 2022
Google Public Storage Harlene Parker-Mikell
Ms.Brenda has shown me excellent customer service and I have rented since 8/21. She is the reason why I keep renting from public storage. She is very helpful and nice.
September 30, 2022
Google Public Storage Zamaria Evans
brenda very excellent good customer service I enjoyed my service today okay
September 28, 2022
Google Public Storage Kevin Gooding
Brenda was extremely kind and so very helpful! I really appreciated her help!
September 28, 2022
Google Public Storage Tonya King Giddens
Brenda was an excellent help. Really appreciate working with her!! Thank you!!!
September 28, 2022
Google Public Storage Kylan BOOKER
Brenda was very informative and did her best to make sure I was taken care of when I needed anything .
September 27, 2022
Google Public Storage Rah Langford
Brenda was absolutely wonderful and her customer service and people person skills make this a great place for someone to come secure their things and be sure everything will be ok!
September 26, 2022
Google Public Storage Telina Parker
Brenda was very nice and answered all my questions
September 26, 2022
Google Public Storage Rachel Parker
Brenda was amazing.
September 24, 2022
Google Public Storage Jonathan Johnson
Christine was very professional and great personality.
September 23, 2022
Google Public Storage Lauren Scofield
Had a minor panic attack because my unit was locked while I went to grab food. I came back and couldn't find anyone. I came back again and someone had handled my items inside and outside of my unit while looking for someone. There are obvious communication issues and I'm looking to remove my items from the unit. I no longer feel comfortable at this location.
September 23, 2022
Google Public Storage Keith Cobb
Very helpful and polite love her energy would strongly recommend
September 21, 2022
Google Public Storage L Williams
Great service!! Brenda was extremely helpful and kind!
September 21, 2022
Google Public Storage Jose Lopez
Brenda is very friendly. She is awesome and very helpful
September 21, 2022
Google Public Storage Richard Speller
Brenda has the best customer service
September 21, 2022
Google Public Storage Evelyn Speller
Brenda was great have had for 12 years and always been accommodating keep up good customer service
September 20, 2022
Google Public Storage Shanikqa White
Mrs Brenda was a great and wonderful
September 20, 2022
Google Public Storage Callie Handler
Brenda was the sweetest lady , and helped me out so much today. Coming off of deployment and needing to get into the unit was just a breeze with her !!!
September 19, 2022
Google Public Storage Donte Chandler
I had a great experience at this location with Brenda, Great customer service and had lots of information!!!!!!
September 12, 2022
Google Public Storage Jaqualaah Walker
Brenda was so helpful and energetic. She made sure I was well taken care of. Definitely will refer other people to her.
September 2, 2022
Google Public Storage Abby ROTHSCHILD
Great service! Thank you Brenda!
August 21, 2022
Google Public Storage Montrey Shepard
Brenda was very helpful! She made everything quick and easy!!
August 21, 2022
Google Public Storage merc bby
Ms. Brenda was great, and had a great personality! Helped us vacate easily!
August 15, 2022
Google Public Storage DAVE KIBBIE
Brenda was a huge help and made the process very easy!
August 12, 2022
Google Public Storage Erick Mendez
Amazing service, thank you Christine for all the help.
August 7, 2022
Google Public Storage Olivia Garza
This was my first experience with public storage and so far I am very impressed. Brenda was so helpful, sweet and just an overall pleasure to deal with. I am very happy to have chosen this storage.
August 5, 2022
Google Public Storage Nadia Burns
Brenda is great!!! Her customer service is AMAZING and I have a wonderful experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her and Christine G. She is also wonderful to work with.
August 2, 2022
Google Public Storage Larry Boddie
Brenda is courteous and very professional. She is very friendly and helply. Go see her if you need storage
August 2, 2022
Google Public Storage Chance Ortiz
This was my first time having to use a storage, and moving can be so hectic! This was one of the best places to make me comfortable about my belongings being there. NOT TO MENTION; Brenda, is AMAZING! When I first arrived there were not any carts to make our move to the second floor easier! Brenda went around and fortunately found us one (the building is HUGE) if she didn’t we would of been there way after the 9pm and could of got penalized so she helped tremendously! Also, after an exhausting move I didn’t lock my lock correctly and once again BRENDA called me and informed me my lock wasn’t locked correctly and that she had noticed that doing her end of the shift round. THERE IS OVER 1400 units There and she spotted my lock incorrectly locked, imagine how many others she notices and then CALLS and helps people properly secure there unit. I always think I’m leaving something or forgetting to do something but I know when I leave my storage unit, that if I do, Brenda will see notice it and give me and call and that’s why I trust public storage with my belongings.
July 28, 2022
Google Public Storage Ivan _DanGoose
Great service!
July 28, 2022
Google Public Storage Mika R
Christine G was very helpful
July 23, 2022
Google Public Storage niesha b
They are so sweet, Mrs.Christin G and Mrs.Brenda went beyond to help me when I was really in need. There personality was very welcoming. The other storage unit lady where my belongings is at had to leave early then what she told me on the phone. But I went to this unit and they was great at assisting me with my unit even though my unit was not at there location. Great Job ladies I really appreciate your help may god continue to bless you. I say that to say you just never know what people are going through. Thanks again
July 22, 2022
Google Public Storage RJ Wright
My experience was great. Brenda made everything quick and easy for me. She was great to talk to you, if you ever need a storage unit. Brenda will get you all setup.
July 18, 2022
Google Public Storage Darrell Doswell (Dude Vader)
Christine G and Nancy was amazing and very customer friendly!
July 14, 2022
Google Public Storage Julian Reese
Ms. Christine Gress was AMAZING. She gave us detailed information for our knowledge and well being for the unit. Gave us a detour for personal benefits and gain. We thank you Ms Christine and forever be blessed🙏🏾
July 4, 2022
Google Public Storage Tonya Pittman
Ms. Brenda is the bomb. She. Has awesome customer service. I recommend that you stop by and see her.
July 3, 2022
Google Public Storage Anthony Flood
Brenda was magnificent!!!!!
June 5, 2022
Google Public Storage Nic Ross
Brenda was amazing. Worth a company car. 5 stars
June 5, 2022
Google Public Storage Enrique Rodriguez
Brenda was the coolest most bestest help ever! Give her all the rasies and her own company car!
June 2, 2022
Google Public Storage Barbara Holland
Brenda is great, I have a pleasant experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her
May 8, 2022
Google Public Storage Yashka
Talked to Brenda at the desk and had an amazing time. Gave us all the information we needed and was extremely friendly and helpful
May 8, 2022
Google Public Storage Nancy Baisel
Brenda was very entertaining and also very informative. She made my public storage experience very easy and I feel very confident. It was a good experience
May 4, 2022
Google Public Storage Fiyah Cypher
I have used PS in many states as my husband & I are truck drivers. The manager, Brenda, pure awesome sauce! This place is clean clean! Her demeanor is so pleasant. She patiently helped me with my split payment. Really guys I feel we’re getting our bang for our buck! Thanks Brenda!
May 3, 2022
Google Public Storage Ian CRUZ
Brenda gave me and my friend great service when it came to looking for a storage unit. Very welcoming and had a good laugh when communicating
May 1, 2022
Google Public Storage Royall Shani
Brenda is very nice and helpful!
April 28, 2022
Google Public Storage TréVeon Porchia
Brenda was amazing! Made everything super fast and easy!
April 28, 2022
Google Public Storage Keri Parker
Brenda gave great customer service and was very nice!!!
April 26, 2022
Google Public Storage CSB MBA
Brenda was such a pleasure to deal with. Site is very clean, super close to ODU. Storage units are clean, temperature controlled, easily accessible and secure. Very comfortable with my decision to store my valuables here.
April 25, 2022
Google Public Storage Maceo Harrison
Brenda was so friendly and helpful. Made the process super easy. Came to the property to get a unit and she made it quick and easy.
April 20, 2022
Google Public Storage Brendan McKeever
Great experience, would recommend Brenda was very helpful!
April 18, 2022
Google Public Storage Seth Timberlake
Brenda was excellent, very detailed in description.Also helped find the nearest exit for faster travel routes and provided extra supplies for our move.
April 18, 2022
Google Public Storage Joseph Adeyemi
Brenda is awesome. Friendly and helpful
April 11, 2022
Google Public Storage Stephen BORST
Brenda was extremely helpful and kind throughout the entire process
April 10, 2022
Google Public Storage Timothy C Taylor LCSW
Brenda is excellent. Great customer service skill. Very friendly and great property
April 3, 2022
Google Public Storage Bob Konu
Brenda looked out for me. Even though rates were going up, she requested an extension of my current rate on my behalf without my asking. Got me 6 month extension b4 my rate goes up. That is exceptional, customer oriented service. Thank you, Brenda, glad you are at the 35th street Public Storage in Norfolk.
March 22, 2022
Google Public Storage Marcus Sheffield
Never any carts
March 21, 2022
Google Public Storage Anthony Guzman
Brenda was the coolest ever. fully recommend for military.
March 15, 2022
Google Public Storage Ashley Grube (Saphire)
Zach gave us great service and assistance!
March 7, 2022
Google Public Storage Wood Heneks III
Brenda was extremely helpful and very knowledgeable when it came to answering my questions. The location is very clean and they offer climate controlled indoor units as well!
March 2, 2022
Google Public Storage Michelle Mobley
Brenda here is my girl she has the best mgr
March 1, 2022
Google Public Storage Nuyea Dean
Brenda is absolutely awesome and very friendly. She is the best. No one like her. Great customer service skill
March 1, 2022
Google Public Storage Ryan Tran
Great public service Miss Karen was very welcoming and helpful on getting us our little storage unit, extremely friendly and gives you the how to so there’s no way you can mess up would rec
February 21, 2022
Google Public Storage Jakob Farrow
Brenda was so much help. Really great customer service, 10/10 would recommend.
February 21, 2022
Google Public Storage David Chapman
February 19, 2022
Google Public Storage Nana Iana
Today Christine helped me sooo much and I appreciate all her for all her help! Come see her!
February 18, 2022
Google Public Storage RALPH D LAWTON JR
GR8 spot
February 16, 2022
Google Public Storage Melissa Gieger
Brenda was super nice and very professional and was great help I definitely recommend coming to 35th st and if I ever need storage Ik where I’m coming
February 2, 2022
Google Public Storage Patrice Dowling
Brenda is absolutely awesome. She was very helpful with my move in process easy. She is very friendly. Great customer service skill
February 1, 2022
Google Public Storage Salomon Michel
Brenda She is the best, very flexible to help and understand her customer.
February 1, 2022
Google Public Storage Kasey Choice
Brenda was great very helpful and informative! Very kindred sprit and good at her job
January 23, 2022
Google Public Storage Diane Dalhoe
January 18, 2022
Google Public Storage Jason Wesselink
Great service! Brenda has always been extremely helpful and made my experience at public storage fantastic.
January 17, 2022
Google Public Storage Rosalind Rawlins
Zach was very helpful. Friendly and courteous. He took the time to help me out. He was patient wit me. Brenda was helpful and took tine to look up my account and answered any questions I had
January 13, 2022
Google Public Storage Kasey Rizzo
January 12, 2022
Google Public Storage Jim Farrington
Brenda is extremely friendly and helpful. Always gives me my gate code when I forget it. always helpful when I need a cart. Thanks for the cook out recipes. Christine is helpful and friendly
January 12, 2022
Google Public Storage Sam Dimirsky
Brenda was amazing and helpful. Also Christine.
January 11, 2022
Google Public Storage Rocco Wilson
Brenda is totally AWESOME! She is so helpful and intuitive for everything in the storage unit business. Thanks to her!
January 5, 2022
Google Public Storage Bob Reid
Brenda really was friendly and helpful at Public Storage.
January 5, 2022
Google Public Storage Hayden Farmer
Brenda was amazing! She gave us all the information and was so patient with all of our questions! She was immensely helpful and this process was so easy and I'm so relieved this is all taken care of!
January 4, 2022
Google Public Storage Stephan Sagenich
Brenda was super helpful and amazing helping me switch units. Always works really hard to help me.
January 4, 2022
Google Public Storage John Young
Brenda always gives us a pleasant experience. TOP NOTCH!!!!!
January 2, 2022
Google Public Storage Jaylen Holloway
This storage is one of the best storages I have experienced. Great communication, amazing cleanliness, and top notch staff. Would recommend 10/10
January 1, 2022
Google Public Storage Sophie Khan
Brenda is super awesome! She has always looked out for me for almost everything, such as disputing certain payment errors in a timely fashion and helping me get my stuff to my storage unit. (Super helpful when I was pregnant and couldn’t make too many trips lol) Only thing I would say I dislike about Public Storage is just that they raise their prices on the same storage unit over time and that kinda sucks.
December 22, 2021
Google Public Storage Glenn Kline
Ms. Brenda has wonderful customer service