Public Storage Self-Storage Units at 1090 W 35th St, Norfolk, VA

What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .

Rats

This place is so bad that wen you look at the picture it makes it look good but it's not for one your payment can be due on the 1 and they call you the 29th and then you put your things in it and they pets get in it and pee and poo in it I have a 600 chair that they made a house in it I talk with the manager she said call the insurance company why it's y'all not them I called the company and been on hold for 1 hours

Brenda was extremely helpful! The process was very easy and explained thoroughly by her. Anytime I am in need of a storage unit again I will gladly come back and ask for her. Thank you Brenda!

Breda is a rockstar!! So helpful and friendly. Made my rental experience quick and easy!

Brenda is very helpful and super welcoming

Brenda is great ! She helped us get the best deals and was very kind . Definitely glad we chose public storage! Highly recommend.

Brenda & Karen Are Very Welcoming and Helpful. Thank You Beautiful Ladies! I won't forget you both. I thank You So Much

Angel offer outstanding customer service and professionalism. Would recommend this location to anyone

STINKY RAT CITY!! I just moved to VA and reserved a climate control unit before it left my state. The evening I got into town I went to the unit and upon opening the first door I was hit with a smell of death(I imagine that’s what it smells like)! Went to view my unit and saw rats. I went back to my car and I could hear the rats in the ceiling above where I parked! I returned the next day to get a refund. If you value your belongs then drive by fast, don’t stop!!

One of the most expensive storage units in the area They had a rat infestation. Everything in my storage unit is covered in rat poop!

Brenda was super helpful throughout the whole experience. She explained everything I needed and also provided me with tips on how I should rent, use the facilities, and more. The storage unit was clean and a perfect sizes for college students with minimal things. The only problem that occurred was being trapped inside the gate because of the gate not working, other than that it was a great experience.

DO NOT RENT HERE! They have a terrible RAT infestation. Rat feces and damage was all throughout my unit and facility. You can smell the rat feces all inside. We even saw a critter running around inside. They also do not prorate your rent payment for moving out early. I still had to pay a full month's rent even though I was moving out early.

RATS! If you choose to store your belongings here be prepared to deal with the rat infestation at the facility. I had a unit here for 7 months and the amount of damage was considerable. Public Storage won’t compensate you for any damage as you “rent at your own risk” and if you have USAA insurance they also won’t cover any damage due to a “insect, vermin, rodent” clause in their renters insurance policy. You can expect lots of rat feces and urine as well as considerable damage from chewing. DO NOT UTILIZE THIS FACILITY

I have 2 units with the facility. There aren’t any public restrooms available so, keep that in mind if you’re in your units after business hours. The rear gate was broken for 2 weeks, at one point I had to crawl under the front gate to put my code in to exit… The main elevator wall malfunctioning. Terrible maintenance issues for a multibillion dollar company. They increase you rent for your unit significantly in a couple months!

Brenda was awesome and very helpful. She is super friendly

Brenda at the 35th street public storage in Norfolk Virginia was amazing. The service was excellent and fast. She was able to help our family select the right sized unit on a moments notice for our two daughters attending Old Dominion university. We really needed her expertise and time the day we had two moved to do. Thank you Brenda!!!

Brenda was absolutely the best. The facility is very clean. I had no issues during my time renting here. Will definitely recommend this place.

Ms. Brenda was amazing, and was very helpful! She gave all the information I was craving for. She made me feel happy about becoming a public storage member.

Mrs. Brenda is honestly the nicest person you’ll ever meet , great customer service!

I worked with Brenda. Fantastic customer service. Helped me out with everything I needed.

Very easy process and knowledgeable staff. Brenda was very helpful and took care of me and got me all all situated!

Brenda was really helpful

I rarely write reviews, but Karen was extreamly helpful! I ended up getting way too small of a unit after looking in it and Karen was great in getting me transfered to a bigger unit! Definitely deserves the 5 stars!!

Mrs. Brenda and Mrs. Karen were so helpful and sweet. They made sure that we were comfortable and they were very accommodating. Very great experience with wonderful staff

I used this public storage while I was on deployment, Karen and Brenda made the entire process quick and painless! It was nice not to have to worry about my stuff while I was away! Best public storage I have been to!

Brenda and Karen are absolutely the sweetest. Karen is also very funny!

Brenda and Karen were awesome!

Great service

Karen and Brenda were the highlight of me being here. They helped so much and gave a positive light while I was here.

Brenda and Karen were the best. Very helpful and super friendly.

I just registered for my self storage and Brenda was so helpful. I recommend anyone that need the proper help to come here and ask for Brenda.

Nice and clean, well lit and secure. Temperature control works and spaces are well thought out. Can't do better in the area

Zach was so helpful with all aspects of my rental! Thank you!!

Brenda is GREAT!!! Thank you

The service was outstanding all my thanks go to Brenda

Brenda - Very helpful and the whole rental process was very quick and easy.

Always love visiting the public storage on 35th in norfolk. Brenda is extremely professional and helpful. She made it easy to understand and helped me with securing supplies for my move thank you

Brenda is so professional and she knows what she is doing. she so polite. i will definitely be telling everyone i know to rent there

Brenda had great customer service and she was very helpful.

Brenda was very helpful and explained everything perfectly. She was extremely kind and I will be telling my family to rent here

Brenda is absolutely awesome; she is always pleasant. Great place to rent and very clean

Brenda was very helpful and friendly

Brenda was very friendly and super helpful. It was a nice facility to store my belongings and definitely recommend it to others.

I came in to buy a unit today Anam and Brenda were knowledgeable and kind helped with every question I had

Ms Brenda and Mr Anan was very polite and respectable to me and very helpful on the 35th Street in Norfolk

Brenda is so awesome,She was so helpful,nice and very professional

Brenda was awesome, got us a cheaper rate

Brenda and Brittney were terrific the process was fast and easy!

Why are there electronic locks on the gates, electronic locks on all the doors, electronic locks on all the elevators, but I can't access my unit past 9PM because it's closed??? It makes no sense to limit the hours. What difference does the hour of the day make with all that security. This discriminates against people who work the night shift. 30% of nurses work the night shift. Public Storage discriminates against nurses.

Zach was great! Explained in detail and answered all my questions with ease. Thanks a bunch :)

Brenda- the manager is amazing, accommodating and reliable!! Clean facility!!

Brenda was fantastic and helpful

Brenda was a great help,friendly and very informative in aiding me in my unit choice

Brenda was wonderful and very helpful. Highly recommend. Clean facility and easy to use.

Ms. Brenda is a God sent and I appreciate her professionalism and kindness while grieving my 24 year old daughter.. Please tell her Thank you so much❤️

Amazing service by Kristin

Brenda absolutely gave me great service and took real good care of her customer today!

Brenda

Brenda was very helpful and she explained everything in great detail

Brenda was very accommodating and patiently gave me step by step instructions on how to set up my unit.

Brenda was a great help and was very thorough with my introduction to the establishment really appreciate her

Brenda and Zack were very helpful and friendly. Brenda especially was funny. Good people, easy storage, lots of reminders.

Jessica was great!!!! Thr fastest, friendliest service I have ever received. Keep up the great work young lady.

Brenda was outstanding and welcoming

Christine g helped get me a unit quickly and painlessly

Brenda was great and helped me a lot!! Thank you again

Brenda was great! The best public storage in the 757!

Ms. Brenda was very helpful, engaged and knowledgeable. She helped me step by step and it was a stress free process.

Christine walked me through my rental process, and she was very thorough! Answered all of my questions and was quite pleasant to interact with.

Brenda is a good employee really been good to me.

So far so good. Miss Brenda was extremely helpful. Public Storage is so much better than Life Storage. Being in the military they’ve made me moving experience so much easier. Couldn’t give this company a higher recommendation.

Very responsive personnel in a clean, well- lit building! Nancy was so helpful and took time to help us find an appropriate storage space in this well-managed, conveniently located facility! Makes life a little easier! Thank you Nancy & Co.!

Very professional and expedient service from Christine G! Couldn't have gone smoother :-)

Christe G. Provided great customer service!.

Brenda and Karen Are The loving and caring person I have Met They were Amazing with helping me get a storage I will highly recommend them to anyone.....

Brenda and Karen are great at helping out at finding the best storage for my family. Karen was real wonderful. She knew how to entertain people when she was showing the unit .she knew what to say and ask useful question like how big our stuff were gonna be and how much big stuff etc. I recommend others lookin this place out if u need a place to store your stuff.

Brenda was fantastic! She was a huge help and got me in and out expeditiously!

Brenda is a great help and great to talk to.

Brenda thank you for helping set up an online account. She is super friendly and always helpful

Ms.Brenda has shown me excellent customer service and I have rented since 8/21. She is the reason why I keep renting from public storage. She is very helpful and nice.

brenda very excellent good customer service I enjoyed my service today okay

Brenda was very informative and did her best to make sure I was taken care of when I needed anything .

Brenda was an excellent help. Really appreciate working with her!! Thank you!!!

Brenda was extremely kind and so very helpful! I really appreciated her help!

Brenda was absolutely wonderful and her customer service and people person skills make this a great place for someone to come secure their things and be sure everything will be ok!

Brenda was amazing.

Brenda was very nice and answered all my questions

Christine was very professional and great personality.

Very helpful and polite love her energy would strongly recommend

Had a minor panic attack because my unit was locked while I went to grab food. I came back and couldn't find anyone. I came back again and someone had handled my items inside and outside of my unit while looking for someone. There are obvious communication issues and I'm looking to remove my items from the unit. I no longer feel comfortable at this location.

Brenda was great have had for 12 years and always been accommodating keep up good customer service

Brenda has the best customer service

Brenda is very friendly. She is awesome and very helpful

Great service!! Brenda was extremely helpful and kind!

Brenda was the sweetest lady , and helped me out so much today. Coming off of deployment and needing to get into the unit was just a breeze with her !!!

Mrs Brenda was a great and wonderful

I had a great experience at this location with Brenda, Great customer service and had lots of information!!!!!!

Brenda was so helpful and energetic. She made sure I was well taken care of. Definitely will refer other people to her.

Great service! Thank you Brenda!

Ms. Brenda was great, and had a great personality! Helped us vacate easily!

Brenda was very helpful! She made everything quick and easy!!

Brenda was a huge help and made the process very easy!

Amazing service, thank you Christine for all the help.

This was my first experience with public storage and so far I am very impressed. Brenda was so helpful, sweet and just an overall pleasure to deal with. I am very happy to have chosen this storage.

Brenda is great!!! Her customer service is AMAZING and I have a wonderful experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her and Christine G. She is also wonderful to work with.

This was my first time having to use a storage, and moving can be so hectic! This was one of the best places to make me comfortable about my belongings being there. NOT TO MENTION; Brenda, is AMAZING! When I first arrived there were not any carts to make our move to the second floor easier! Brenda went around and fortunately found us one (the building is HUGE) if she didn’t we would of been there way after the 9pm and could of got penalized so she helped tremendously! Also, after an exhausting move I didn’t lock my lock correctly and once again BRENDA called me and informed me my lock wasn’t locked correctly and that she had noticed that doing her end of the shift round. THERE IS OVER 1400 units There and she spotted my lock incorrectly locked, imagine how many others she notices and then CALLS and helps people properly secure there unit. I always think I’m leaving something or forgetting to do something but I know when I leave my storage unit, that if I do, Brenda will see notice it and give me and call and that’s why I trust public storage with my belongings.

Brenda is courteous and very professional. She is very friendly and helply. Go see her if you need storage

Christine G was very helpful

Great service!

They are so sweet, Mrs.Christin G and Mrs.Brenda went beyond to help me when I was really in need. There personality was very welcoming. The other storage unit lady where my belongings is at had to leave early then what she told me on the phone. But I went to this unit and they was great at assisting me with my unit even though my unit was not at there location. Great Job ladies I really appreciate your help may god continue to bless you. I say that to say you just never know what people are going through. Thanks again

My experience was great. Brenda made everything quick and easy for me. She was great to talk to you, if you ever need a storage unit. Brenda will get you all setup.

Christine G and Nancy was amazing and very customer friendly!

Ms. Christine Gress was AMAZING. She gave us detailed information for our knowledge and well being for the unit. Gave us a detour for personal benefits and gain. We thank you Ms Christine and forever be blessed🙏🏾

Ms. Brenda is the bomb. She. Has awesome customer service. I recommend that you stop by and see her.

Brenda was magnificent!!!!!

Brenda was the coolest most bestest help ever! Give her all the rasies and her own company car!

Brenda was amazing. Worth a company car. 5 stars

Brenda is great, I have a pleasant experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her

Brenda was very entertaining and also very informative. She made my public storage experience very easy and I feel very confident. It was a good experience

Talked to Brenda at the desk and had an amazing time. Gave us all the information we needed and was extremely friendly and helpful

I have used PS in many states as my husband & I are truck drivers. The manager, Brenda, pure awesome sauce! This place is clean clean! Her demeanor is so pleasant. She patiently helped me with my split payment. Really guys I feel we’re getting our bang for our buck! Thanks Brenda!

Brenda gave me and my friend great service when it came to looking for a storage unit. Very welcoming and had a good laugh when communicating

Brenda is very nice and helpful!

Brenda was amazing! Made everything super fast and easy!

Brenda gave great customer service and was very nice!!!

Brenda was such a pleasure to deal with. Site is very clean, super close to ODU. Storage units are clean, temperature controlled, easily accessible and secure. Very comfortable with my decision to store my valuables here.

Brenda was so friendly and helpful. Made the process super easy. Came to the property to get a unit and she made it quick and easy.

Great experience, would recommend Brenda was very helpful!

Brenda is awesome. Friendly and helpful

Brenda was excellent, very detailed in description.Also helped find the nearest exit for faster travel routes and provided extra supplies for our move.

Brenda was extremely helpful and kind throughout the entire process

Brenda is excellent. Great customer service skill. Very friendly and great property

Brenda looked out for me. Even though rates were going up, she requested an extension of my current rate on my behalf without my asking. Got me 6 month extension b4 my rate goes up. That is exceptional, customer oriented service. Thank you, Brenda, glad you are at the 35th street Public Storage in Norfolk.

Never any carts

Brenda was the coolest ever. fully recommend for military.

Zach gave us great service and assistance!

Brenda was extremely helpful and very knowledgeable when it came to answering my questions. The location is very clean and they offer climate controlled indoor units as well!

Brenda here is my girl she has the best mgr

Great public service Miss Karen was very welcoming and helpful on getting us our little storage unit, extremely friendly and gives you the how to so there’s no way you can mess up would rec

Brenda is absolutely awesome and very friendly. She is the best. No one like her. Great customer service skill

Brenda was so much help. Really great customer service, 10/10 would recommend.

Today Christine helped me sooo much and I appreciate all her for all her help! Come see her!

GR8 spot

Brenda was super nice and very professional and was great help I definitely recommend coming to 35th st and if I ever need storage Ik where I’m coming

Brenda is absolutely awesome. She was very helpful with my move in process easy. She is very friendly. Great customer service skill

Brenda She is the best, very flexible to help and understand her customer.

Brenda was great very helpful and informative! Very kindred sprit and good at her job

Great service! Brenda has always been extremely helpful and made my experience at public storage fantastic.

Zach was very helpful. Friendly and courteous. He took the time to help me out. He was patient wit me. Brenda was helpful and took tine to look up my account and answered any questions I had

Brenda was amazing and helpful. Also Christine.

Brenda is extremely friendly and helpful. Always gives me my gate code when I forget it. always helpful when I need a cart. Thanks for the cook out recipes. Christine is helpful and friendly

Brenda is totally AWESOME! She is so helpful and intuitive for everything in the storage unit business. Thanks to her!

Brenda was amazing! She gave us all the information and was so patient with all of our questions! She was immensely helpful and this process was so easy and I'm so relieved this is all taken care of!

Brenda really was friendly and helpful at Public Storage.

Brenda always gives us a pleasant experience. TOP NOTCH!!!!!

Brenda was super helpful and amazing helping me switch units. Always works really hard to help me.

This storage is one of the best storages I have experienced. Great communication, amazing cleanliness, and top notch staff. Would recommend 10/10

Brenda is super awesome! She has always looked out for me for almost everything, such as disputing certain payment errors in a timely fashion and helping me get my stuff to my storage unit. (Super helpful when I was pregnant and couldn’t make too many trips lol) Only thing I would say I dislike about Public Storage is just that they raise their prices on the same storage unit over time and that kinda sucks.

Ms. Brenda has wonderful customer service

Brenda was super helpful with getting me set up in my unit. She was super friendly, and nice to talk to. Highly recommend!

They were super helpful. Helped me figure out the size I needed by what I was storing. Clean. Well lit! Secure

Met Zach for the first time, he was dealing with a customer and was very professional dealing with the customer and his situation and handle it very well. I was very impressed, Thank you Zach for all your help. Two thumbs up!

Brenda is the best!

Brenda and Joe are the best! Public Storage - Not so much...

I keep a storage unit here and it’s great! I’ve been here for almost 3 years now and my only complaint is the prices keep going up. The staff is very helpful. I accidentally left my door open one day and they locked it up for me and called to let me know. Ms Brenda is amazing and very helpful!

This place is the BEST location...cleanliness...but the best thing about it is BRENDA. She keeps it all working so smoothly. We chanced lockers in a day and it was so easy peasy:)

Brenda was wonderful and very helpful ! She was great :)

Brenda is very friendly and always helpful. Great customer service skill.

Mrs. Brenda is amazing her customer service is immaculate. She deserves a raise! She helped myself and my husband get a strange in no time she showed us how to save money, she was so respectful and understanding of our situation and only wanted to help. She’s always so friendly and has the best attitude. I’m very appreciative of her and public storage Mrs. Brenda you rock!!

Brenda is a awesome person she is very polite with customer service

Mrs Brenda was very helpful and answered all our questions

Thank you for good customer service Mrs Brenda

Joe and Brenda provided excellent customer service. 10/10 would recommend

Excellent service thank you Brenda your awesome

Brenda is the best. I called and came right over. She showed me the units I asked for, provided detailed information, is truly professional and her personality is so welcoming and assuring. Definitely a place to check out.

Joe f was great helping me out

Joe F. Is the best. Great customer service skill. Always friendly and very helpful

Joe f gave great customer service.

I say thanks for Joe F for opening my storage, my key was stuck, but he handled it

Joe the property manager was extremely helpful!

I have used this storage facility for a year and needed to upgrade. Had a great experience with an employee named Katie at this location! She is very friendly and was able to help us upgrade our storage unit with a great discount! Best experience at this location and highly recommend using this facility!

Second time using this facility and Brenda in the office is always super helpful and friendly !

Ms.Brenda is the greatest ever. She lightens up the room with her smile and friendly attitude. Literally will make a persons day better after a 1 minute conversation. I definetly recommend public storage here and ask for Ms Brenda. Service is like no other❤️

Brenda Is amazing person, with great customer service skills. I’m very happy she was my property manager.

Brenda was very professional and helped me 100% with my unit.

Brenda is always helpful. She always asks how my day is going and greets me with a wave. She is the best, you need more people like her. Her customer service is A++++

Thank you Brenda, super nice and got everything sorted out quick and easy

Brenda was very nice. she the only one that actually helped us through the whole process when there was a misunderstanding. APPRECIATE HER SUPPORT.

Brenda was was very helpful

Brenda was very helpful. Gave us all the information we needed

Amazing service and the lady named Brenda was nice and sweet

Brenda was amazing and patience with us moving thing out of storage she was a great help

Brenda was very helpful when I came in and super easy to talk with! The elevator could smell better 😂

Brenda’s is amazing. Definitely sets the standard for a safe and clean storage environment.

Brenda - she is awesome. Extremely nice and helpful.

Brenda Grubbs was very very helpful throughout when I was moving in to my new house

Brenda was very helpful and easy to work with. And was nice to me and other customers.

Brenda was amazing and very helpful and kind throughout my move

Wonderful experience! Brenda was very knowledgeable and patient as she walked us the the process!

Brenda was super helpful and explained the process perfectly. If you are looking for a reputable place for storage come here and ask for Brenda.

Brenda is amazing. Very informative and polite. 😃😀

Brenda is awesome, she is always friendly and helpful. Great customer service. She is always friendly

Brenda was the most helpful and interesting person can't recommend moreq

I really appreciate the time she took with me and how much she make this easy

Great service, Thank you Brenda!!!!

Brenda has always been super to work with. Wonderful experience.

Brenda has always been very helpful and very patient with me. Best storage facility ive used so far!!!

This place is pretty good. The customer service rep Brenda is always helpful and took care of one problem I had in a speedy manner. Awesome all around.

Brenda is awesome great person customer service off the chain

Ms Brenda customer service is awesome very kind and helpful all the time Ms Brenda is the best customer service representative ever dealt with and always friendly

Brenda crushed it!! Quick and easy setup.

Brenda is friendly and extremely helpful. Always waves hi and asks how my day is going. Great customer service. Definitely recommend this store.

The place is so clean! And Brenda is so polite and very helpful. I will definitely be renting more

Always friendly and helpful. I have rented from public storage in south fl and this location, odu, is the best for value and location wise. Thank you so much for making this my number one choice for storage needs!! Thank you Brenda for always being here!!

Brenda did a wonderful job helping us set up our storage, and was even willing to show us the unit before we purchased! Even though she had a customer in line, she took the time to thoroughly go over our lease agreement. This made it a wonderful experience. Highly recommend Edit: 4 months later and Brenda is still doing a phenomenal job! She got me taken care of when we moved our stuff out. She makes the process simple!

I wasn't there

Karen and Brenda are so amazing. They got me my unit so quickly and thoroughly explained the process. Clean spaces (actually immaculate) and the best customer service I’ve ever witnessed!!!!

Brenda is very welcoming and helpful with the whole process, definitely makes moving much easier. Storage facility is clean and convenient. Highly recommended!

Brenda was very friendly and efficient. Clean facility and good system.

Brenda was very helpful with our move in experience at the Norfolk 35th Street location. Great customer service.

Brenda was excellent.. Good customer service! Fast worker and overall a bundle of joy!!

Brenda she did a wonderful job excellence costumer service

Brenda was very helpful and friendly. She explained everything very well

Mrs Brenda was so helpful

Ms brenda was amazing today with assistance

Awesome customer service. Quick and easy. Brenda was great to work with!

Brenda was great, thank you!

Brenda is so awesome, caring, helpful. The place is so clean would recommend it to anyone.

One of the best storage units I’ve used! Staff is friendly and helpful.

Brenda was very kind and accommodating

You come for the climate-controlled storage units, but you stay for the great customer service and conversation. The staff at this storage facility are amazingly friendly. The facility is clean, and the public storage app makes access easy. Thanks Brenda for the great customer service!!!!

Brenda was amazing very helpful!

James was so very friendly and exception!y professional.

Brenda is awesome. Thank you for the rent decrease and info on the public storage app and helping me download it

Brenda was on point on time & very kind, good discounts too! Thanks!!

Brenda was great 👍🏾 5 Star service!

Brenda was awesome!!!!!! Would most definitely used your services again because of her!!!

Brenda was great, stellar service. Very quick and easy process.

Brenda was such great help!

Awesome experience at this public storage! Brenda was a great help!!!!

Brenda was extremely helpful and so sweet. glad we decided to come here. splendid experience

Brenda was very helpful And answered any questions I had!

Amazing customer service

brenda was very nice

Miss Brenda was very helpful informative and had a great personality

Brenda was very helpful today I appreciate the service

Easy and convenient! Brenda was great!

Brenda was awesome! She was very friendly and knowledgeable. She took the time to explain everything to our daughter and us! Excellent customer service!!!

Brenda is awesome!!!! Very friendly and personable . She said late to help out

Everyone that i have dealt with have given me great service. Grateful to this place.

Brenda was awesome - set us up with a new unit right next to our old one. Highly recommend.

Awesome service! Highly recommended and great prices. thank you Brenda

Brenda did a great job and was very helpful and nice.

Brenda was so helpful and friendly.. absolutely love her

I was at the 35th street location and the Employee Ms Brenda did a great job,, I actually brought everything she offered,, great job👍🏾👍🏾👍🏾👍🏾👍🏾

Super cheap unit. Brenda hooked me up with great service.. Use her to rent !!

Brenda was great at helping with my set up!

Brenda was very polite and friendly. She made renting a storage unit easy and enjoyable. 10/10 would recommend.

Brenda was so friendly and knowledgeable!

Brenda was very knowledgeable and helpful. She is kind and made this experience wonderful. I was blessed to have her help me. Thank You

Brenda has been a blessing here today. Nice and courteous. Great service

Brenda Was very helpful and informative

Gladys is a good worker and very helpful

Mrs. Gladies was so helpful she shared with about how the grace period fully so I won't run into any issues. I be in & out of town so much I shared with her my concerns and she handled everything like a true professional. Much thanks MS. Gladies from Tony Marshall

James was so helpful with renting us our unit. He was so kind and went over everything very clearly. Thanks James!!!!

Mrs Gladys is awesome she so professional and really help me out as lot she is so awesome

Gladys is great providing excellent customer service

Amazing Customer Service, Gladys Is Very Knowledgeable, Great Spirits, Positive Energy!

Glady's was so kind. My daughter and I arrived earlier than our appointment time, but she was more than happy to give us a tour, see unit sizes and offered supplies to help us. We used the cart provided and was able to empty an entire truck in about 30 minutes.

James was exceptional at helping me find the perfect size unit for all of my belongings. He helped make a super stressful move much easier and I would recommend this location and his help to anyone who’s looking for a space to rent and quality customer service to go with it

Gladys was incredible & really helped make my relocation process easier! Very thankful for the help I received here!

On today 02/17/2020. I came to my storage needing my lock popped. Mrs.Gladys the lady behind the desk called their lock popped. It would have been the end of the week before I would have been able to get in to my storage. She help me to the fullest. I appreciated everything that she done. Now my unit is open and I'm a happy camper. Thank you again Mrs. Gladys. Have a great day

James & Gladys, you guys rock! Thanks for quickly accommodating me and making the sign-up process as seamless as possible.

Good staff. Very friendly.

Gladys and James at Public Storage on 35th are awesome. They helped with my payment and any questions we had.

Gladys and James are great!

Natasha was great, great customer service 👍

Ms Sheila made my experience at public storage highly helpful. With her ;fast service, probably solving, and great commutation skills. With her training she was able to guide me into selecting the best option for my house furniture. She was able too help me pick the most affordable storage unit. Thank You Ms Sheila, Keep Up With The Hard Work !!!

Sheila was my mover rep. And she was awesome! Sweetest woman you will ever meet :)

This public storage is legit. Sheila at the front desk was pretty helpful, cool, and pretty kind.

This was a very clean, climate controlled facility and my experience here was very positive. Additionally, Sheila and James were always polite, friendly and very helpful. Highly recommend.

When I went Shelia was awesome!!!!! Due to my job I had to reschedule multiple times but she assisted me each time and when I came Shelia had impeccable customer service!!!!!! Thanks Shelia!!!!!!!

Public storage is great! James is super helpful!!

I love the awesome customer service i get from the staff! Especially Sheila!😊

Shelia was great! Super service and a friendly reception. Looking forward to continued business.

Great storage place! Thanks for all the help Sheila!

Sheila was the nicest customer service rep ive ever dealt with!

James is always pleasant and helpful whenever I go to my unit. Everyone is so nice here (Shantel, James & Sheila) I give them all 5 stars.

So love Ms.Sheila! She always makes sure that everything is taken of and you have everything that you need. Always greeting with a welcome smile and not only cares about your well being as a customer but as an individual

Sheila is the greatest. Has always helped me with everything I needed. She’s the sweetest. Keep her forever. Great worker.

Miss Sheila was great she got in and out in a few minutes with a great deal on a unit. Great place.

This was the ideal place for my storage needs. The help I received over the years was appreciated for any questions with my account, thanks to Sheila.

They have the nicest staff and keep everything very clean!

Shakeida was very nice and polite here at public storage on 35th street great customer service

Shakeida has great customer service public storage on 35th street

Great deal!!

Shiela and James and are a delight - they made coming to my storage space fun. The facilities are very well kept and clean and my stuff stayed safe and in great condition!

Sheila was excellent and got me exactly what I needed for a fair price

Tammy take care of you, great customer service

I had a great experience getting a unit here. Sheila was very friendly and informative.

I went in today to transfer my storage unit to a smaller unit. Izzy was so nice and caring. She was very knowledgeable in handling the whole process. I was at the location located on 854 Widgeon Rd, Norfolk, Va. Izzy was truly wonderful and she made you feel very comfortable.

Public Storage has excellent security and is clean and well lit. James was our first contact and he was very helpful and professional. He walked us through the process of renting a unit and answered all our questions.

I would definitely recommend Public Storage to anyone in need of a storage unit. The staff, especially Sheila, were beyond helpful and she actually helped me with a past issue that I had, my fault of course, and did not in anyway make me feel like Most other places would, about the situation. She helped us tremendously and hot us the best deal for the unit we needed. I greatly appreciated her and look forward to coming in again. Thank you so much Sheila😁 You're awesome 💗. Crystal & Nick

Sheila is a very helpful worker and helped us get a good deal on my storage unit.

This is a very nice public storage. It is very clean and the staff Sheila is very nice and helpful, and make everything much easier. It is a great experience for us. Thanks Sheila for your help.

Maria was very friendly and helpful during my visit. She went out of her giving me great customer service even with her injuried foot and smiled the entire time !! She made my experience Delightful

Ms. Sheila is a blessing!

Izzy was very nice & Friendly and gave me good service...

Kristen and Izzy were the best of help, very funny, nice to be around, knowledgeable and willing to help.

The customer service is great and very helpful. The facility is clean and provides customers with the necessities for an easy move in or move out.

Sheila IS THE BEST PERSON I’VE ever met!!!!! If you come to PS make sure you see her. She’s AWESOME. And SHE DID NOT PAY ME TO SAY THIS😂😂😂😂 SHES a real one ☝🏾!!!❤️

Ms. Sheila is the best! She has such great energy everytime I walk in! It’s nice to see a smile and love as I’m doing something strenuous haha! Love her! 💗💗💗

More expensive then other storage places but in safer area

AMAZING SERVICE VERY HELPFUL VERY SMOOTH AND EASY PROCESS GOT ME THE BEST PRICE POSSIBLE HELPED ME OUT SO MUCH VERY SAFE AND SECURE PLACE WOULD 100% RECOMMEND TO FAMILY AND FRIENDS SHEILA AND KRISTEN ARE ABSOLUTELY AMAZING COULDNT ASK FOR BETTER SERVICE!!

super easy

The staff here is helpful and friendly. Ruth was a lot of help during my leasing process.

Omg Sheila was amazing!!! Being a college student on a small income and in need of a unit ASAP, she made it happen. It was my first time ever paying for a storage unit and she made the process so easy, answered all my questions, and gave me the best deal! She was genuine, kind, and funny as well. Anybody in the Norfolk 23508 area in need of a storage unit college student or not, go to Public Self Storage & ask for Sheila! I guarantee you will not be disappointed.

I am using Ruth's phone to do this review. The service at public STORAGE has always been excellent. The staff is friendly. Always greets me with a smile. The facility is always very clean. Would recommend this facility to anyone looking to store their belongings. Stacey Williams

Service was great and fast! Was in and out of the building in less than 30mins! Sheila was very kind and helpful checking off all my boxes on what I needed. She helped find me a prefect storage bin with a great deal!

Ruth was the best. Every time I needed something she was there for me. Extremely helpful with information and pricing. Definitely will be coming back here.

The staff is great .it is clean and well lit and climate controlled

This is The place for storage in Norfolk. The inside hallways have a refreshing amount of open space and are very clean, making the moving work enjoyable. There are carts available to expedite the moving. All of the professionals I met there provided excellent service. Sheila has a mindset for effective use of space and rented me a unit close to the elevator and available between rental times for a great value. You will make friends with Ruth and get a great taste of local personality at this spot. I was glad I came there. This is The Public Storage of Norfolk.

Great customer service and friendly staff…Thank you to Ruth and sheila!!!

Sheila was amazing!! Super sweet and beyond helpful. I had no idea what kind of unit I needed, but Sheila went out of her way to help me in every way. The place overall was very clean and safe. Great experience & highly recommended : )

Sheila was so nice, and helpful! This is my first time without my parents! Made me feel so much better! I recommend this place!

The staff was very helpful and positive.

I just recently moved to Norfolk and needed a place to store some of my things, my who experience checking into Public Storage and receiving my unit was made so quick and painless thanks to Sheila, she was an absolute pleasure and definitely tried to provide me with the best deal for my unit and the space I needed if there is a "Sheila" at every Pubilc Storage they will definitely be my go to for storage units.

Sheila was very sweet and friendly

Thanks to Sheila for helping us get our first ever storage! She was a great help and guide and answered every question we had

Ruth was very helpful in explaining the details of the process of renting a unit. I will tell my friends if they need extra storage go see Ruth she makes it so easy to understand the lease and terms.

The ladies that work there are better than good. Shelia & Keisha were really great💯! Awesome help, very kind and without question the best priced climate controlled CLEAN storage in this area. Don't waste your time. Check here FIRST!

I received 100 star service today from Kisha. She found a unit on the 3rd floor and gave me a tour for easy access. I then expressed my desire for a ground level unit. She found me a unit and gave another tour and went over all details of my lease and access. She was very personable and has great customer service skills. She was great and made me want to purchase another unit.

When we arrived Gladys was so helpful getting us all set up with our new unit. We had driven all night from Florida and were completely exhausted but she was so friendly and helpful.