Public Storage Self-Storage Units at 1090 W 35th St, Norfolk, VA

Listen, do you know how hard is to get a cart here we've finally been able to get one today and of course it's all due to ms Brenda and ms Karen thank you guys so much and thanks to corporate also for listening! You guys are amazing!!!!

Thank you so much for everything I really appreciate it! - Brenda

I had a fantastic experience at Public Storage, largely thanks to Miss Brenda. She was incredibly helpful right from the start, patiently guiding me through everything – the facility layout, parking rules, details about the area, and even how to use the app. I also noticed how clean and well-maintained the facility was, which speaks volumes about her dedication. Brenda made the whole process easy and pleasant. Highly recommend this location!

Mrs.Brenda was very nice and charming and I enjoyed talking to her. And she sure can make you laugh

Brenda is always a big help !

Brenda was great. Thanks for the assistance

Awesome assistance and fast Christian was great. He always there to make my process easy.

Brenda was an amazing help, Awesome employee

Ms.Brenda has been very helpful and respectful today! Very clear communication, I am thankful for her help!

Brenda was super sweet and very helpful. She guided me through the storage and helped me with the auction process. Thank u for the amazing service❤️

Brenda was really helpful in helping me pick out a storage unit and pricing it. She goes the extra mile. Great customer service.

Brenda was a great service

Mrs. Brenda was very helpful, polite , and made sure I had everything I needed. Really made my experience painless.

I love Brenda, she always friendly. She goes above and beyond to help me out. She is awesome

Brenda is awesome! Great customer service & friendly staff! Clean storage... we highly recommend!

Awesome experience with top notch Customer service 10/10

Ms. Brenda was a good customer service nd a excellent worker nd a good communication skills

Brenda i helpful and very friendly. Great customer service. Would definitely recommend to friends and family

Best storage experience for reasonable prices. Love Brenda because she's always helpful

Brenda was amazing. She helped me with all of my needs and let me in on all of the good discounts available. I would recommend!!!

Brenda is friendly and extremely helpful. Always waves hi and asks how my day is going. Great customer service. Definitely recommend this store.

Brenda is friendly and courteous. answered all my questions. Great customer service.

Bruh I’m telling yall do not rent a unit here. They go up on the bill like crazy it went from 70 to 150 but also make sure you check on your things throughout the time it’s there because they have a rat infestation. My $1200 dollar couch got rat droppings and pissed all over my tv stand and etc. multiple people was moving out this past Saturday when i was as well and was saying they same thing about they units. Trust it’s not worth it!!

Amazing experience, Gladys was extremely helpful and has impeccable manners. Recommend everyone to use this facility!

Chronic rat infestation! Reckless, negligent management. Toxic, hazardous facility. Enormous rat problem in this location that destroyed over $9,000 worth of valuable work equipment and clean work packaging I had stored there. Increasing rents throughout whole ordeal, on top of it. Horrible, actually dangerous situation all around, for everyone. It took ONE YEAR to get to a point where Public Storage offered me a measly restitution and have been advised BY Public Storage to arbitrate and "deal with their legal team" now and infestation is ongoing after more than a year.

Property manager Brenda was patient and helpful. Property was secure and clean. Overall great experience for the money.

I had a great experience today. Brenda was extremely helpful, professional and knowledgeable.

I had a wonderful experience here! Brenda in particular is amazing, she truly goes above and beyond. I definitely will use this location again if I have any storing needs. ODU students definitely choose this location!

Brenda is AWESOME!!!! So much better than AAAA self storage. They were horrible!! Public storage is safer and climate controlled!!! She is super sweet and helpful! Super fast and great safe spaces.

Brenda was very helpful in helping me checkout. This place has good storage spaces at good prices.would definitely recommend if your on a budget

Dealing with Brenda was an excellent experience. Her personality made the transaction wonderful and her determination to ensure everything was to the point is great. I hope all of Public Storage has Brenda!!

BRENDA WAS AMAZINNGGGGG she was funny informative and very much so helpful THANK YOU BRENDAAAAAAA

Ms. Brenda is awesome she was so helpful made our time beautiful

MRS. Brenda was awesome! Very informative and helpful. Great customer service 👏

Sidney was amazing at assisted me with a unit she have good customer service skills and I would definitely recommend her to others

Brenda is an amazing woman. She is so sweet and makes sure the grounds are taken care of. Would definitely recommend this place just for her!

Great staff!! Extremely professional and pleasant . Brenda is amazing

Brenda was terrific in handling my swapping of storage spaces. She creates a friendly atmosphere

Brenda awesome and very helpful

Brenda at 35th st is awesome great person to deal with

Brenda has excellent customer service and very friendly and kind

Brenda was good customer service

3 stars for location convenience, and the pleasantness of the front office ladies. They made moving in (and out) as easy as possible, which I appreciated. The app is a little slow, which makes getting in and out (need to key in at the gate, the exterior door, and the elevator) burdensome. No quick drops in here. Adding to that the rat problem, I would be wary about what I stored here, and ended up moving because I need to store food-safe packaging.

Ms. Brenda Very Beautiful Women And I Lives Her Sevice

Nice environment and friendly staff Brenda is amazing and does a thorough job explaining things to people. Will definitely be recommending

Brenda is so nice & helpful whenever anything is amiss she handles it right away.

Brenda amazing service and she makes my storage experience amazing

Closes at a specific time preventing access if you need stuff at any time. Will lock you out of your unit and all access to facility. There are no dolly's so if you have a lot to move you have to use your feet, never mind the long distance you might have to travel if you get an unlucky unit. Customer service is non existent. Cheap and climate controlled are the only positives.

Update: there is still a huge rat problem. We’ve been told over and over that the issue is being worked on but we have more rat poop and pee in our unit than ever before. The entire building smells of filth. The traps they have placed has cobwebs on them indicating that they rarely get serviced or at least the ones I saw. You can hear the rats running around in the overhang outside of the doors to enter. We can’t touch any of our containers without gloves because of all the excrement. Lucky we stored all our belongings in plastic bins instead of boxes. Moving forward we will be in touch with the health department since public storage doesn’t want to take care of the rat infestation. It’s absurd they are still renting new units out to people who have no idea all of their belongings are going to be ruined. AND they just increased our rent for our unit. I wouldn’t recommend placing your items here. Also what the heck’s up with the response they left to my original review?! The dm jimmy doesn’t return your calls and the staff won’t put in a request to lower the rent even though they are fully capable of helping to get it lowered because they won’t do anything about the rats on site. We’ve been polite and reasonable during this whole encounter of us storing here and still NO ONE has attempted to help. I’m sure it it was their items they would be much quicker to assist everyone. No one should be paying over 200$ a month for moldy items and rat poop and dead rats inside of your unit.

**Extremely Disappointed with Public Storage** I recently used Public Storage for my storage needs, and I was thoroughly disappointed with my experience. Upon returning from deployment, I discovered my belongings covered in rat droppings. While the staff member I spoke with was apologetic, she did nothing to address the rat infestation. To make matters worse, Public Storage does not offer waste removal services or the use of the dumpster on site, so we had to pay a separate company to take away the rat-infested items. When I reached out to the corporation about my belongings, which were valued at over $1,000, they only offered a meager $250 in compensation. This lack of support and accountability is unacceptable. I will not be using Public Storage for my future needs and strongly recommend others to steer clear of this business. Additionally, it’s concerning that they are not recognized by the Better Business Bureau. Save yourself the trouble and look for a more reputable storage solution.

Terrible never coming here again, rat poop and pee where all over my belongings over 900$ of items damaged and stained and you get nothing reimburse but 250 for rodents which is unbelievable considering the amount of mouse poop in my unit that I only had for 2 months 🤦🏽‍♀️ this is a joke no way there still in business, I personally will never put my belongings in a storage ever again, and on top of that they only have one moving cart out of the whole building, and when I reported the mice poop the owner didn’t seem bothered at all. Never again

The place was kept clean and the staff were extremely friendly and helpful. Fair bit of security too, which was nice. Would definitely use again.

Brenda did an outstanding job for me. She was highly professional.

Brenda,She was so helpful and polite she explained everything in detail she was the best did a walk Through very helpful

Mr.Brenda is one of the best customer service representative in the public storage business

Brenda was vey professional and pleasant to me and answered all my questions and concerns with professionalism

This was my first time renting a unit here with my girlfriend and the lady at the desk (Brenda) was very helpful. She went all the way with me to the unit to show me how to install the lock when I told her I couldn’t figure it out. Very pleasant experience!

Brenda was so kind! Showed me around, made me comfortable about a new process for me! Highly recommend!!

Rats. There are rats and rat traps everywhere in the climate controlled units. Rats have ruined everything not sealed in airtight containers. Insurance will not cover rats. Absolutely disgusting.

Ms. Brenda was the best. She assisted in setting up information so I would have better transactions when calling in due to unit takeover after the death of the owner.

This was the first time I used public storage, and was totally impressed from customer service to the ease of access and security of the unit, reusable lock and pest control!!

Mrs.Karrn was a very nice Lady and very funny 🤣 GIVE HER A RAISE 😊

Please do not rely on the posted hours if you want to go inside and talk to someone or buy boxes, supplies etc etc. i walked there on 3 different occasions and the door was locked! Please post the correct hours

just recently helped my girlfriend move out of her unit here after having it over summer break and we are appalled by the state of the unit. from rat poop and urine to even roaches crawling in the unit if your looking for the opportunity to bring some roaches home on your property then i recommend getting a unit here other than that i can’t stress it enough to take your money elsewhere

Brenda was super helpful getting an account and unit set up for a move. My family has used this facility for years, and has been pleased with it. Thanks, Brenda!

Brenda was extremely helpful with assisting us getting the optimum storage space.

Brenda is very lovely and helpful whenever I need anything!!👍🏿

Brenda has always been a joy when i come into the storage facility. She is always helpful and always in great spirit. Karen has also been very helpful with my experience as well.

Brenda was awesome! Helped me immediately and got everything squared away! Thanks again.

Brenda was an amazing help. If you are in need/have questions she is the one you want. Less than 5 minutes and everything was done and all my questions were answered when I was done. Definitely recommend!

Good price, clean facility. Brenda was super helpful and set up was very easy.

Brenda is always helpful and there for all her customers.... this place wouldn't be the same without her

Brenda is nice with her customers and always nice when I come into the office.

I love Mrs. Brenda, a lot since I've been with her since 2021 and fell on hard times plenty of times, and she has worked with me, especially once i lost my income. I will show nothing but gratitude to.Mrs.Brenda, even on my bad days. I really appreciate her. Thank you so so much.

Great place to store your things, very clean too. The people are very nice and helpful.

Well done and very very helpful. Angel and Karen helped when asked and made everything go smoothly. 1st time but not the last

Brenda was great! Very timely and informative. It wasn’t awkward at all she made lots of good conversation

Brenda, an amazing help !!!

Brenda was awesome

Brenda is awesome! Fantastic customer service and always good to see her when I drop by. I’ll absolutely rent from them again!

Brenda was extremely nice and helpful.

Wonderful service by Brenda -- excellent!

Brenda - Very helpful and the whole rental process was very quick and easy. I came back again this year and got the same great service.

ease of use, great price! brenda is great.

Had Brenda today, she’s has been super amazing and helpful and friendly. You really don’t get good customer service these a days and she’s been super amazing! 10/10 great service!

Absolutely disorganized. Reserved my storage unit online, and paid all fees to move in including for a lock. called to request a change in move in date or to advise I would have to change my move in date by 2 weeks. Spoke to multiple people in an effort to get this done. I was immediately refunded the lock, there was a 30$ non refundable admin fee. I was advised I could not get back, I requested to move my move in 2 weeks back to refrain from paying an additional non refundable fee. I get calls emails and attempts to another charge on my card for a unit I’ve yet to move in. Additionally, I’m receiving calls and emails about a unit not being secured with a lock that I have yet to move in yet. Need less to say, I will be finding a different storage to use.

They have done quite a lot to fix the rat problem that some people have wrote about and their customer service is top notch.

They have a RAT Infestation the smell is horrible they really need to shut it down flatten it and rebuild if possible the employees are doing all they can but at this point the OWNER should step in and stop being so cheap but steady raising the prices this has been a long long ongoing problem that has to be fixed immediately the health department should be all over this maybe 10 On Your Side needs to do a story about this business look at the reviews on the web the problem is only getting worse!!!!!

Want a storage unit that never has moving carts available? Want a storage unit that was invested with rats? Want a storage unit that doesn't inform people that your stuff may have been damage? Come here to only get $200 worth of all damages 👍👍

Ms. Brenda has amazing customer service and was able to get me squared away with my needs in no time. I recommend this place to everyone

DO NOT RENT FROM HERE!!!! Customer service is only good because the lady at the desk is sweet, other than that this is a horrible storage unit! The hallways are filled with Rat poop as well as the storage units! This problem has been going on for some months now and NO ONE informed me of the issue, I had to find out myself! The smell in the building is terrible and would probably send someone to the hospital! They are having the front desk lady lie to customers and tell them they are handling it, the problem still hasn’t been handled! They raise your rent every 6 months and also they are still requiring us to pay rent knowing that our stuff is covered in vermin poop and who knows what else??? And don’t try and file a claim because they will only offer $250 when I have items that cost more than that in my unit!!!!!!!

Great experience ! Brenda was very helpful ! Help us out on getting our unit !

Service was great would definitely recommend

Thankyou Brenda! Easy check-in/check-out process!

Well, if you like the smell of dead rats, as you’re walking down the halls, this is the storage place for you! Place is infested with rats. But that’s not the worst part, once you are there for 6 to 8 months they will raise the rent by 35%! I called corporate to complain about this. I was told each location is franchised and does whatever they want. I found a new place, that was local and literally half the price. If you value your money, do not rent from this place. Worst experience I have ever had and I have been using storage said since the early 90s.

Worst storage unit ever. Do not rent a unit here THEY ARE INFESTED WITH RATS. I HACE RENTING A UNIT FOR A YEAR. THEY HAVEN'T DONE ANYTHING ABOUT THE RAT ISSUE THERE ARE RAT FECES AND URINE ALL IN MY OUTSIDE AND INSIDE UNIT. THE RENT IS STEADILY RISING WHILE THEY DO NOTHING ABOUT THE RAT PROBLEM. I GAVE SEEN PPL COME IN WITH FULL COVERAGE GEAR JUST TO MOVE OUT BECAUSE RT FECES WILL BE FALLING ON YOU WHILE YOUR MOVING AND GRABBING YOU BELONGINGS. THEY DO NOT WANT TO ADJUST YOU RATES EVEN WITH THEIR INFESTATION TO GIVE YOU TIME TO MOVE OUT. YOU HAVE NO BATHROOM ACCESS ONCE THE FRONT DESK IS GONE. WORST STORAGE UNIT EXPERIENCE EVER !

This location has a huge rat infestation problem. It appears we have lost just about everything in our unit. If you value your belongings you might want to go somewhere else.. also there are people sleeping in the units as well which is probably what is causing this issue. Rates are not competitive and consistently increasing!

The service was outstanding all my thanks go to Brenda. Update my storage unit is currently filled with rat poo would highly recommend avoiding this place

Really blows my mind that Public Storage keeps going up on their prices despite having a rat infection for several months, that has not completely been rectified. You guys should be giving rental relief to the customers you still have. Every time I go in my unit, there’s droppings. Not to mention, you guys failed to notify your customers of this issue at all within the last maybe 7 months. Disappointed and will not ever return again once I’m moved out.

Read the fine print. They advertise very low "sale" rates but the agreement says they can change the rate anytime with 30 days notice. False advertisement

Update 12/22/23: RATS!!!! You can smell the rats! There are an insane amount rat dropping on all of my personal and business stuff! There is little being done to fix the issue! The had to audacity to increase the rent on my unit with such deplorable conditions! Avoid at all costs!!! I have 2 units with the facility. There aren’t any public restrooms available so, keep that in mind if you’re in your units after business hours. The rear gate was broken for 2 weeks, at one point I had to crawl under the front gate to put my code in to exit… The main elevator wall malfunctioning. Terrible maintenance issues for a multibillion dollar company. They increase you rent for your unit significantly in a couple months!

I am here at the public storage on 35th street in Norfolk Va, I am an event planner and had a wedding last night to do and I’m here at the storage place with this rented uhaul full of my event stuff to put in my unit and I cannot get in the gate. I am supposed to have access from 6am -9pm but the gate will not open after putting my code in 5 times. I am more than livid because I need to have this uhaul back by 8am and I have a 8:30 work meeting. I am more than inconvenienced. You all harass literally harass me every month for my payment and yet I don’t have the access I need. Also my unit and the entire storage facility is infested with mice and my unit has mouse droppings all over the place. I have not moved because I just haven’t had the time due to my busy holiday work schedule. But several of my table linens have been distroyed because of the mice do I have stopped putting linens in the unit. The people who work here aren’t the friendliest and I came by to get vases out of my unit on Tuesday around 7pm and all the orange moving carts were locked up in the office so I had to pack each box out one at a time and many were very heavy!!!! I’m extremely dissatisfied with my service!!!!! I’ve been here 2 years and you treat your clients badly. I am super upset that I now will have to pay for an extra day of this uhaul because I did not have the access time I’m paying for. I’m not sure how you stay in business, probably people like me who just don’t have time to move, well now I’m just gonna have to find some time!

Rats got into my unit and the renters insurance they provide only cover 250 dollars worth for vermin lost I LOST EVERYTHING WISH I COULD GIVE NEGATIVE STARS if you care about your stuff don't store anything here

What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Thank you .

RATS RATS RATS. PLEASE AVOID THIS PLACE!!! This entire facility is infested with rats and the staff working there is NOT doing anything to fix the situation. Just like other tenants, our unit is also covered with rat feces/urine. We're currently out of the state and we did not find out about this until we went there last week. We've rented a 10x10 unit since June 2022 and our rate has increased drastically. We're now paying $238 for this mess ($223 for rent and $15 for insurance) every month. They told us to file a claim but we don't even know if Public Storage resolves the situation promptly. We're a military family and PCSing in the next a few months and we certainly do not want to be charged for this nonsense any more. We rented another Public Storage on Holland Road in VA Beach a few years ago and we did not like how our stuff was covered in dust and pollen since it was an outdoor unit so we specifically chose the one with climate control and this is what we got. Beyond disappointed. Public Storage... NEVER AGAIN!

WARNING: RAPID RENT INCREASES In just over a year they have raised the rent on my unit twice. It started at $111 and is now at $175. Meanwhile they are still advertising the same unit online for $93/month.

Disgusting!!!!!! I literally just watched a rat run across one of the pipes hanging from the ceiling when I came to get something out of my unit. The smell the moment you walk in is ungodly. Completely infested with rats. My unit has rat poop in the floor & on top of my stuff. Moving out as soon as I can!!

Brenda and Karen are wonderfully helpful. Very patient and understanding

My recent experience renting with public storage started off with a warm welcoming. The staff here on 35th street are always smiling, easy going and extremely professional. I have loved chatting with Mrs Brenda. All my worries and stressors are easily overcasted with her pleasant conversation and kind hearted nature. Thank you to public storage and your staff for a pleasant experience.

I had a great experience at this public storage. Brenda was always so kind and helpful.

Rats!! Big rats!! My wife and I put our valuable things into storage here beginning in March, about eight months ago. We chose a large unit (10x20) and filled it with furniture, etc. and to put off the inevitable rent increase, I paid an entire year in advance. So far so good. Over the months we would go there only infrequently, usually to drop something off. Then this past Friday October 27th, when we opened the door to our storage unit we were greeted by three very large rats sitting on top of our belongings in the back of the storage unit (absolutely no exaggeration, they looked the size of guinea pigs!!), when I made some noise by banging around, they climbed onto the sprinkler pipe and quickly exited to the adjoining unit! Look, I've been around, retired Air Force and Army and for over 25 years managed large multi-family communities in several states, I'm not easily alarmed, however the size of these rats and the amount of rat feces sprinkled liberally all over our things was absolutely appalling!! I decided to move our possessions immediately to a safe location, fortunately College Hunks of Virginia Beach was very responsive and helped us to get out of this rodent infested facility by the following Tuesday even though it was on very. short notice and the last day of the month (they were extremely responsive, very professional!). Overall, I think we were very lucky, although rat droppings were everywhere, since most of our things were "hard" items (boxes and wood furniture, etc.) and we only had a relative few fabric covered items which had mostly been plastic wrapped (always pay a little extra for this service, it definitely paid off in protection!!) we came out with less damage than we originally feared. However, we did have to pay moving costs and for a new storage unit, costs which were over $900 in unforeseen and unplanned expenses when we had every reason to believe our things were stored in a safe and secure place, because that's what Public Storage of Norfolk on 35h Street represented to us! I hate writing negative things about any business or person, it takes a lot for me to do so, but this is just too much! After seeing the rats in our unit, I went on line and saw the reviews that had been posted (I researched reviews before we chose this place, but evidently the really negative reviews really didn't start up until about the time we rented our unit!) with most stating that this was a long term issue. We are upset that we weren't notified about this issue. There should have been notification to every person renting a unit about this advising of the issue and stating what measures are being taken to address it. Instead there has only been silence! When I notified the onsite manager, Brenda, about the rats in our unit, she gave us a mostly empty box of moth balls (I think there were about twelve left in the box) and said we could put it in our unit and it might help make the rats stay out! Really??!!! That's it?!!!! Fricking moth balls!!! She did say that they had a pest service working the issue and that they were going to put down traps too besides the many bait stations throughout the facility (incidentally, the way bait stations work is that the rats eat the bait, then go somewhere to die, like a storage unit, for example. Hello!!). I am upset that they knew they had this issue when we moved our valuable things into this place! I don't care if someone is afraid to lose their job for saying something about it, they are ALL responsible for this. How is it okay for Public Storage of Norfolk on 35th Street to represent itself as a safe place to store your valuable and personal possessions without at least telling us that "oh, by the way, you could have rats crawl all over your valuables and defecate and urinate on them and possibly tear them up to nest in them, oh by the way", just saying!! After reading this it goes without saying that I emphatically do not recommend this place!!

RATS. Let me first say, both Karen and Brenda have been the sweetest, nicest, most helpful people you can imagine. This is not about them. And until I discovered what was happening, I was very satisfied with this place.This facility is absolutely infested with rats. When I opened my unit, ALL of my furniture was absolutely covered with rat poop, and every upholstered surface (sofas, ottomans, chairs) was absolutely saturated with rat urine (see attached photos). All of my precious, valuable furniture is now destroyed. The smell of the urine is so bad that it permeates the air as soon as you walk in to the facility. There are traps on the floor, which are useless, as the rats are using the overhead pipes to drop in to the units, which are covered by a cage, but with huge gaps in the sides. This place needs to be completely sealed off and fumigated IMMEDIATELY, and the customers NEED TO BE CONTACTED and informed of what’s happening here. Both Brenda and Karen admitted to me that they have known about this for OVER A YEAR. When I asked why I had not been notified that there was an issue, they told me that they wanted to, but were told they would be fired if they did. So what we have here is a coverup and a major health hazard. I filled half of a black hefty trash bag with poop and wrappers from food that had been brought by the rats into my unit: specifically, dozens of cheese stick wrappers. Apparently someone in another unit was storing food, and this is what started the whole thing. Not Public Storage’s fault in and of itself: the fault lies with covering it up and not telling the customers that their stuff was at risk of being destroyed by an infestation they were well aware of for over a year. If you have stuff here, GET IT OUT NOW. They are going around every morning and sweeping up all of the rat poop “so that nobody will see it and freak out,” which is verbatim what they told me. When I asked for the name of the district manager, they told me they would be fired if they told me. I have placed multiple calls to this person through the customer care department, and gotten no call back thus far. I am now in the process of making an insurance claim, and have contacted a lawyer. This is absolutely disgusting: I am LIVID that even with a mask and gloves, I was exposed to all of this pee and poop, which is a health hazard. I called the health department this morning to report this. I only hope that somebody reads this and save themselves from what I am now having to go through. SHAME ON YOU, Public Storage.

Rats

Brenda was extremely helpful! The process was very easy and explained thoroughly by her. Anytime I am in need of a storage unit again I will gladly come back and ask for her. Thank you Brenda!

This place is so bad that wen you look at the picture it makes it look good but it's not for one your payment can be due on the 1 and they call you the 29th and then you put your things in it and they pets get in it and pee and poo in it I have a 600 chair that they made a house in it I talk with the manager she said call the insurance company why it's y'all not them I called the company and been on hold for 1 hours

Breda is a rockstar!! So helpful and friendly. Made my rental experience quick and easy!

Brenda is great ! She helped us get the best deals and was very kind . Definitely glad we chose public storage! Highly recommend.

Brenda is very helpful and super welcoming

Brenda & Karen Are Very Welcoming and Helpful. Thank You Beautiful Ladies! I won't forget you both. I thank You So Much

After moving my things in, apparently they increase your rate without a text, phone call or a notification on the app they provide. TWICE!! It went from $139 to $234. After a 3 month gap in going to my storage unit I finally showed up and found myself rained on by rat fecal matter and scurrying little rodent feet running away. Once I began to rifle through the horrendous and revolting mess I finally ran into the source of the foul odor I had been smelling. I thought it was just urine and fecal matter. Nope.

Angel offer outstanding customer service and professionalism. Would recommend this location to anyone

One of the most expensive storage units in the area They had a rat infestation. Everything in my storage unit is covered in rat poop!

STINKY RAT CITY!! I just moved to VA and reserved a climate control unit before it left my state. The evening I got into town I went to the unit and upon opening the first door I was hit with a smell of death(I imagine that’s what it smells like)! Went to view my unit and saw rats. I went back to my car and I could hear the rats in the ceiling above where I parked! I returned the next day to get a refund. If you value your belongs then drive by fast, don’t stop!!

Brenda was super helpful throughout the whole experience. She explained everything I needed and also provided me with tips on how I should rent, use the facilities, and more. The storage unit was clean and a perfect sizes for college students with minimal things. The only problem that occurred was being trapped inside the gate because of the gate not working, other than that it was a great experience.

DO NOT RENT HERE! They have a terrible RAT infestation. Rat feces and damage was all throughout my unit and facility. You can smell the rat feces all inside. We even saw a critter running around inside. They also do not prorate your rent payment for moving out early. I still had to pay a full month's rent even though I was moving out early.

RATS! If you choose to store your belongings here be prepared to deal with the rat infestation at the facility. I had a unit here for 7 months and the amount of damage was considerable. Public Storage won’t compensate you for any damage as you “rent at your own risk” and if you have USAA insurance they also won’t cover any damage due to a “insect, vermin, rodent” clause in their renters insurance policy. You can expect lots of rat feces and urine as well as considerable damage from chewing. DO NOT UTILIZE THIS FACILITY

Brenda was absolutely the best. The facility is very clean. I had no issues during my time renting here. Will definitely recommend this place.

Brenda at the 35th street public storage in Norfolk Virginia was amazing. The service was excellent and fast. She was able to help our family select the right sized unit on a moments notice for our two daughters attending Old Dominion university. We really needed her expertise and time the day we had two moved to do. Thank you Brenda!!!

Brenda was awesome and very helpful. She is super friendly

Ms. Brenda was amazing, and was very helpful! She gave all the information I was craving for. She made me feel happy about becoming a public storage member.

Mrs. Brenda is honestly the nicest person you’ll ever meet , great customer service!

I worked with Brenda. Fantastic customer service. Helped me out with everything I needed.

Brenda was really helpful

Very easy process and knowledgeable staff. Brenda was very helpful and took care of me and got me all all situated!

I rarely write reviews, but Karen was extreamly helpful! I ended up getting way too small of a unit after looking in it and Karen was great in getting me transfered to a bigger unit! Definitely deserves the 5 stars!!

Mrs. Brenda and Mrs. Karen were so helpful and sweet. They made sure that we were comfortable and they were very accommodating. Very great experience with wonderful staff

I used this public storage while I was on deployment, Karen and Brenda made the entire process quick and painless! It was nice not to have to worry about my stuff while I was away! Best public storage I have been to!

Great service

Brenda and Karen were awesome!

Brenda and Karen are absolutely the sweetest. Karen is also very funny!

Karen and Brenda were the highlight of me being here. They helped so much and gave a positive light while I was here.

Brenda and Karen were the best. Very helpful and super friendly.

I just registered for my self storage and Brenda was so helpful. I recommend anyone that need the proper help to come here and ask for Brenda.

Nice and clean, well lit and secure. Temperature control works and spaces are well thought out. Can't do better in the area

Zach was so helpful with all aspects of my rental! Thank you!!

Brenda is GREAT!!! Thank you

Always love visiting the public storage on 35th in norfolk. Brenda is extremely professional and helpful. She made it easy to understand and helped me with securing supplies for my move thank you

Brenda is so professional and she knows what she is doing. she so polite. i will definitely be telling everyone i know to rent there

Brenda had great customer service and she was very helpful.

I came in to buy a unit today Anam and Brenda were knowledgeable and kind helped with every question I had

Brenda was very helpful and explained everything perfectly. She was extremely kind and I will be telling my family to rent here

Ms Brenda and Mr Anan was very polite and respectable to me and very helpful on the 35th Street in Norfolk

Brenda was very friendly and super helpful. It was a nice facility to store my belongings and definitely recommend it to others.

Brenda was very helpful and friendly

Brenda was awesome, got us a cheaper rate

Brenda is so awesome,She was so helpful,nice and very professional

Brenda and Brittney were terrific the process was fast and easy!

Zach was great! Explained in detail and answered all my questions with ease. Thanks a bunch :)

Brenda- the manager is amazing, accommodating and reliable!! Clean facility!!

Brenda was fantastic and helpful

Brenda was a great help,friendly and very informative in aiding me in my unit choice

Brenda was wonderful and very helpful. Highly recommend. Clean facility and easy to use.

Ms. Brenda is a God sent and I appreciate her professionalism and kindness while grieving my 24 year old daughter.. Please tell her Thank you so much❤️

Amazing service by Kristin

Brenda

Brenda absolutely gave me great service and took real good care of her customer today!

Brenda was a great help and was very thorough with my introduction to the establishment really appreciate her

Brenda was very accommodating and patiently gave me step by step instructions on how to set up my unit.

Brenda was very helpful and she explained everything in great detail

Brenda and Zack were very helpful and friendly. Brenda especially was funny. Good people, easy storage, lots of reminders.

Jessica was great!!!! Thr fastest, friendliest service I have ever received. Keep up the great work young lady.

Brenda was outstanding and welcoming

Christine g helped get me a unit quickly and painlessly

Brenda was great and helped me a lot!! Thank you again

Brenda was great! The best public storage in the 757!

Ms. Brenda was very helpful, engaged and knowledgeable. She helped me step by step and it was a stress free process.

Christine walked me through my rental process, and she was very thorough! Answered all of my questions and was quite pleasant to interact with.

Brenda is a good employee really been good to me.

So far so good. Miss Brenda was extremely helpful. Public Storage is so much better than Life Storage. Being in the military they’ve made me moving experience so much easier. Couldn’t give this company a higher recommendation.

Very responsive personnel in a clean, well- lit building! Nancy was so helpful and took time to help us find an appropriate storage space in this well-managed, conveniently located facility! Makes life a little easier! Thank you Nancy & Co.!

Very professional and expedient service from Christine G! Couldn't have gone smoother :-)

Christe G. Provided great customer service!.

Brenda and Karen are great at helping out at finding the best storage for my family. Karen was real wonderful. She knew how to entertain people when she was showing the unit .she knew what to say and ask useful question like how big our stuff were gonna be and how much big stuff etc. I recommend others lookin this place out if u need a place to store your stuff.

Brenda and Karen Are The loving and caring person I have Met They were Amazing with helping me get a storage I will highly recommend them to anyone.....

Brenda was fantastic! She was a huge help and got me in and out expeditiously!

Brenda is a great help and great to talk to.

Brenda thank you for helping set up an online account. She is super friendly and always helpful

Ms.Brenda has shown me excellent customer service and I have rented since 8/21. She is the reason why I keep renting from public storage. She is very helpful and nice.

brenda very excellent good customer service I enjoyed my service today okay

Brenda was extremely kind and so very helpful! I really appreciated her help!

Brenda was an excellent help. Really appreciate working with her!! Thank you!!!

Brenda was very informative and did her best to make sure I was taken care of when I needed anything .

Brenda was absolutely wonderful and her customer service and people person skills make this a great place for someone to come secure their things and be sure everything will be ok!

Brenda was very nice and answered all my questions

Brenda was amazing.

Christine was very professional and great personality.

Had a minor panic attack because my unit was locked while I went to grab food. I came back and couldn't find anyone. I came back again and someone had handled my items inside and outside of my unit while looking for someone. There are obvious communication issues and I'm looking to remove my items from the unit. I no longer feel comfortable at this location.

Very helpful and polite love her energy would strongly recommend

Great service!! Brenda was extremely helpful and kind!

Brenda is very friendly. She is awesome and very helpful

Brenda has the best customer service

Brenda was great have had for 12 years and always been accommodating keep up good customer service

Mrs Brenda was a great and wonderful

Brenda was the sweetest lady , and helped me out so much today. Coming off of deployment and needing to get into the unit was just a breeze with her !!!

I had a great experience at this location with Brenda, Great customer service and had lots of information!!!!!!

Brenda was so helpful and energetic. She made sure I was well taken care of. Definitely will refer other people to her.

Great service! Thank you Brenda!

Brenda was very helpful! She made everything quick and easy!!

Ms. Brenda was great, and had a great personality! Helped us vacate easily!

Brenda was a huge help and made the process very easy!

Amazing service, thank you Christine for all the help.

This was my first experience with public storage and so far I am very impressed. Brenda was so helpful, sweet and just an overall pleasure to deal with. I am very happy to have chosen this storage.

Brenda is great!!! Her customer service is AMAZING and I have a wonderful experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her and Christine G. She is also wonderful to work with.

Brenda is courteous and very professional. She is very friendly and helply. Go see her if you need storage

This was my first time having to use a storage, and moving can be so hectic! This was one of the best places to make me comfortable about my belongings being there. NOT TO MENTION; Brenda, is AMAZING! When I first arrived there were not any carts to make our move to the second floor easier! Brenda went around and fortunately found us one (the building is HUGE) if she didn’t we would of been there way after the 9pm and could of got penalized so she helped tremendously! Also, after an exhausting move I didn’t lock my lock correctly and once again BRENDA called me and informed me my lock wasn’t locked correctly and that she had noticed that doing her end of the shift round. THERE IS OVER 1400 units There and she spotted my lock incorrectly locked, imagine how many others she notices and then CALLS and helps people properly secure there unit. I always think I’m leaving something or forgetting to do something but I know when I leave my storage unit, that if I do, Brenda will see notice it and give me and call and that’s why I trust public storage with my belongings.

Great service!

Christine G was very helpful

They are so sweet, Mrs.Christin G and Mrs.Brenda went beyond to help me when I was really in need. There personality was very welcoming. The other storage unit lady where my belongings is at had to leave early then what she told me on the phone. But I went to this unit and they was great at assisting me with my unit even though my unit was not at there location. Great Job ladies I really appreciate your help may god continue to bless you. I say that to say you just never know what people are going through. Thanks again

My experience was great. Brenda made everything quick and easy for me. She was great to talk to you, if you ever need a storage unit. Brenda will get you all setup.

Christine G and Nancy was amazing and very customer friendly!

Ms. Christine Gress was AMAZING. She gave us detailed information for our knowledge and well being for the unit. Gave us a detour for personal benefits and gain. We thank you Ms Christine and forever be blessed🙏🏾

Ms. Brenda is the bomb. She. Has awesome customer service. I recommend that you stop by and see her.

Brenda was magnificent!!!!!

Brenda was amazing. Worth a company car. 5 stars

Brenda was the coolest most bestest help ever! Give her all the rasies and her own company car!

Brenda is great, I have a pleasant experience every time I come to the property. She is always friendly and welcomes me every time. Public storage needs more people like her

Talked to Brenda at the desk and had an amazing time. Gave us all the information we needed and was extremely friendly and helpful

Brenda was very entertaining and also very informative. She made my public storage experience very easy and I feel very confident. It was a good experience

I have used PS in many states as my husband & I are truck drivers. The manager, Brenda, pure awesome sauce! This place is clean clean! Her demeanor is so pleasant. She patiently helped me with my split payment. Really guys I feel we’re getting our bang for our buck! Thanks Brenda!

Brenda gave me and my friend great service when it came to looking for a storage unit. Very welcoming and had a good laugh when communicating

Brenda is very nice and helpful!

Brenda was amazing! Made everything super fast and easy!

Brenda gave great customer service and was very nice!!!

Brenda was such a pleasure to deal with. Site is very clean, super close to ODU. Storage units are clean, temperature controlled, easily accessible and secure. Very comfortable with my decision to store my valuables here.

Brenda was so friendly and helpful. Made the process super easy. Came to the property to get a unit and she made it quick and easy.

Great experience, would recommend Brenda was very helpful!

Brenda was excellent, very detailed in description.Also helped find the nearest exit for faster travel routes and provided extra supplies for our move.

Brenda is awesome. Friendly and helpful

Brenda was extremely helpful and kind throughout the entire process

Brenda is excellent. Great customer service skill. Very friendly and great property

Brenda looked out for me. Even though rates were going up, she requested an extension of my current rate on my behalf without my asking. Got me 6 month extension b4 my rate goes up. That is exceptional, customer oriented service. Thank you, Brenda, glad you are at the 35th street Public Storage in Norfolk.

Never any carts

Brenda was the coolest ever. fully recommend for military.

Zach gave us great service and assistance!

Brenda was extremely helpful and very knowledgeable when it came to answering my questions. The location is very clean and they offer climate controlled indoor units as well!

Brenda here is my girl she has the best mgr

Brenda is absolutely awesome and very friendly. She is the best. No one like her. Great customer service skill

Great public service Miss Karen was very welcoming and helpful on getting us our little storage unit, extremely friendly and gives you the how to so there’s no way you can mess up would rec

Brenda was so much help. Really great customer service, 10/10 would recommend.

Today Christine helped me sooo much and I appreciate all her for all her help! Come see her!

GR8 spot

Brenda was super nice and very professional and was great help I definitely recommend coming to 35th st and if I ever need storage Ik where I’m coming

Brenda is absolutely awesome. She was very helpful with my move in process easy. She is very friendly. Great customer service skill

Brenda She is the best, very flexible to help and understand her customer.

Brenda was great very helpful and informative! Very kindred sprit and good at her job

Great service! Brenda has always been extremely helpful and made my experience at public storage fantastic.

Zach was very helpful. Friendly and courteous. He took the time to help me out. He was patient wit me. Brenda was helpful and took tine to look up my account and answered any questions I had

Brenda is extremely friendly and helpful. Always gives me my gate code when I forget it. always helpful when I need a cart. Thanks for the cook out recipes. Christine is helpful and friendly

Brenda was amazing and helpful. Also Christine.

Brenda is totally AWESOME! She is so helpful and intuitive for everything in the storage unit business. Thanks to her!

Brenda really was friendly and helpful at Public Storage.

Brenda was amazing! She gave us all the information and was so patient with all of our questions! She was immensely helpful and this process was so easy and I'm so relieved this is all taken care of!

Brenda was super helpful and amazing helping me switch units. Always works really hard to help me.

Brenda always gives us a pleasant experience. TOP NOTCH!!!!!

This storage is one of the best storages I have experienced. Great communication, amazing cleanliness, and top notch staff. Would recommend 10/10

Brenda is super awesome! She has always looked out for me for almost everything, such as disputing certain payment errors in a timely fashion and helping me get my stuff to my storage unit. (Super helpful when I was pregnant and couldn’t make too many trips lol) Only thing I would say I dislike about Public Storage is just that they raise their prices on the same storage unit over time and that kinda sucks.

Ms. Brenda has wonderful customer service