Public Storage Self-Storage Units at 770 J Clyde Morris Blvd, Newport News, VA

Pleasant, professional, and patient. Thank you

Friendly people

Courteous and helpful!

Linda helped alot. Great service.

Markay was great help I’d definitely recommend

Great customer service

Markay was very helpful.

Went to public storage to see about getting a small unit , Naya was very educated on how much space was in the unit for the items that i wanted to fit in the space . She was informative about everything i needed to know in explain how the process work. when im ready to rent the unit I would definitely be back to rent from here

naya was a very professional and charismatic customer representative and help me with everything thing i need

Naya help me with my mobile app & getting into my unit quickly , she needs a raise and a promotion IMMEDIATELY!!

GREAT SERVICE..🥰 Markay has Always be Kind and Helpful ❤🙏

I have been using this Storage location for many Years. The Propery Manager Markay is very professional and insures the Property is well kept. This is a great place to use if you have any Storage needs.

Very nice staff .

Niya was amazingggg awesome customer service so polite. Clean and neat office area!

I was greeted by two young woman a few days ago to look at a space—Both of the women were very helpful and gave me a lot of information about public storage. I did not rent because I am out of town however once I return I will definitely go back to them! Fanshawn and Nyah were very nice and maintained a friendly yet informative conversation.

Great experience Markay was helped me determine the appropriate unit for my needs and ensured I had access before sending me on my way. Highly recommended!

Nya at the jclyde location was very helpful and patient

They have RATS damaging your property it’s disgusting in the units and they make up fake rules that are not real and sneak and increase rent and overcharge. Like why should I have to go out and purchase all new appliances and dishes because it’s rats in there I literally seen them with my eyes run across the metal beam and droppings all over everything this is sick a step from the cockroach problem they have and pest control is always out and it’s literally next to a pest control facility. Will upload photos And I plan to put a camera in the unit and capture it on video!!!

Excellent service. Clean facility. Friendly staff

Just got a unit today. Ms. Kay was very polite and informative. She made me feel welcome.

I had a great experience today and Markay knows her stuff

Markay is amazing

Markay was great! Process was easy and unit was very accessible. 20 years Air Force, best storage experience.

Best storing here for over a decade in a variety of different size units, the staff is phenomenal.

Markay was amazing!

Markay made our experience so effortless. She is amazing! We were running behind due to our big move and she stayed and helped us make sure we secured the proper unit for our stuff gave us many helpful tips and in general was just so kind to us. Our unit was clean and easy to access and the property looks great which was important to us when store our things we can tell this property is really taken care of. I highly recommend this location.

Markay has always been so easy to work with. She keeps her property very clean. I’d use this location again!

Ralph help out a lot

Markay was very polite and help to me. Lobe her customer service and patience.

Good customer service

Good customer service

Wondering service

I had trouble with my storage at another location. She just help me with everything that I needed to do to make everything better. I appreciate her.

Ms Markay and Mr Mark did an wonderful job perfoviding excellent service 🫡🫡🫡

This is my first time using a storage company. Markay is the sweetest! Very clean, professional, and customer service friendly!

Ms.Markay was awesome

Great service. Great employees. Clean. Highly recommend.

Great customer service I was there for 4 years price just escalated too high but all my items were intact and the space did what I needed.

Great service , clean location and staff is always very helpful.

The best experiences dealing with a storage company in my 16-year naval career! I have had to use several storage companies over the years. I will be a repeat customer to this particular Public Storage! The lady (i think her name was Markay) who assisted me was awesome, very polite, and knowledgeable! Definitely need more people like her running your business!

I was ready to give this location a glowing positive review, as their customer service has been great - HOWEVER as we are moving out today, we discovered multiple rats nests, thousands of rat droppings & urine literally covering the entire unit from top to bottom. The attached photos are just a small glimpse into the damage. I am not at all exaggerating when I say TOP TO BOTTOM. The young lady at the front desk said it was the worst infestation she had ever seen. We had a five bedroom house in a unit here, with almost all of our furniture and personal belongings now destroyed. There is at least $10,000 worth of damage. Half of the boxes were chewed through by rats. There are rat droppings & urine literally covering every single item in the storage unit, both inside & out. The droppings are behind picture frames, inside the appliances, on top of and inside every single box…rat urine covering all of the furniture. Just absolutely revolting and vile. PLEASE shut this place down and do a thorough pest control before allowing people to store their personal belongings and lifelong, irreplaceable memorabilia here. Very, very sad and disgusted by this. We were only here for just over a month. On top of an already stressful PCS military move across the country, this had just made things 100x worse for us. Nobody, and I mean NOBODY should have to go through this. EVER. I do want to thank MarKay and Jessica for their assistance and customer service though…they are fantastic employees and represent this company very well.

Markay was an excellent representative

I really was delighted to meet such a nice person Mackay. She had such a warm personality and she was very courteous.

I had a great experience here. My unit was easy to access, property was always clean, and workers were very friendly. I also got a great deal on the size unit I rented. Definitely recommend this place for anyone wanting to store items for long term or short.

Markay is a excellent person very helpful. Just love her!!

Excellent. Markay ver helpful !!