Public Storage Self-Storage Units at 13142 Jefferson Ave, Newport News, VA

Very lovely place clean and organized Mrs. Jones was able to help me quickly and easily and got me started moving my stuff in same day I signed up! 10/10 would recommend to any friends or family looking for storage

Awesome service

Does public storage have trucks

great experience in and out and easy to do everything online

Jazz was beyond helpful ! She spent time with us to help us get exactly what we needed for our business. She was knowledgeable and friendly !

Jaz was very helpful and answered all my questions.

Jaz was an amazing associate she treated me like I was guest in her house she absolutely deserves every award in the book

Amazing customer service

Shawna was so helpful in giving me all the information i needed. Would recommend to my family and friends.

Christina was very sweet and very helpful, everything was very clean, and looks very safe, I'm looking forward to renting very soon.

Absolutely love this storage facility! The staff are always super helpful and friendly

Shawna was very helpful and respectful! Lovely property as well .

Patty is the best person to rent from she won't steer you wrong and she all ways on her toes keeping the place clean she all so varry sweet and nice lay back so go check out rentals spaces out with her! Way to go patty 👏 🙌 👍 keep up the grate work

Very clean

Christina was helpful in giving me all the information I needed. Will be happy to work with her in the future.

Great management team , over all I give this place a 5 star. Carla kitchel was absolutely welcoming.

Nice and clean place I like it

Very clean I would rate the public storage a number 10 thank you for everything!!!!

The staff at public storage is superb they set me up gave me a great deal and made storing my stuff so much easier.

Great place, very safe and Jaz was a big help and got a really clean unit

sean was helpful with all of my questions! First time renting a storage unit and he made it 100x easier. Definitely a great experience because of him!

Awesome location. Great prices. Sean was great!

Clean property ran into marquise while moving in and he was able to answer a few questions for me. Really helpful and nice guy.

If you ever need short term storage this ain’t the place. Almost $200 for less than two weeks. You are greedy for not pro rating especially in times like these. People are going through it and you just add to the short coming by taking this money. And you know you will rent the space again so you are getting double the money. I want my money back and this will not be the last you hear about this. I will make sure to tell everyone you take peoples money by not pro rating. Just greedy!

Nice location

Nice clean property. Great location Would recommend to my friends.

This is the first time that I have rented a storage unit, so I don't have any comparisons but, I can say that I didn't like the "discount" I would have gotten if I reserved it online. Well, that's what I started out to do but, found that I needed to call the phone # to see what sizes were available for the area that I wanted to have my storage unit in. So I needed to finish my reservation by phone and then the kiosk onsite which canceled my discount. So a little unhappy about that. Otherwise, no issues.

Clean facilities on the outside, we have been renting a unit for around 2 years and the interior light to our unit has never worked. I've reached out several times about it with no response back. There is now a self serve kiosk outside the office in place of an actual person. It would be nice to have a person on property at least part time to handle customer issues.

I love the app that I use to get in the gate! So much easier than remembering a long code. Grounds are clean and security seems good so far.

Standing outside my storage unit for over an hour because there is no key and no one here. Couldn't just leave my things so now I get fined for 2 children at daycare, not to mention behind on kitchen demo. Thank you never again

Absolutely the best experience ever! And I wasn’t even the one renting. Imari went to the extreme above and beyond for my grandfather and I’d like to thank her a million times over. I’m not sure if you guys know this, but you’ve got a Superstar on your team!! My grandparents were recently displaced from a flood that took almost everything they owned. Imari was very sympathetic and understanding of their situation and took all factors in account when finding the right space for them. It’s like she knew what they needed before they did. She answered all of our questions, showed us around, helped us understand the paperwork and even got us signed up for the Public Storage App. We’ve rented before but we figured since we saw online this was a self storage facility no one would be there to help us but the universe was working with us that day and sent her to us. And the property!! Absolutely amazing. Her upkeeping skills are outstanding!! The unit was clean and even smelled good, the property was impeccable, although there were a few holes in the unit, she did assure us they were aware of all damages in the units. If I ever get a storage unit myself I am definitely going to Public Storage and straight to Imari. This will definitely be an experience we will not forget. Imari you rock! Keep doing great things for Public Storage! You definitely earned this 5 star reveiw and all the good karma coming to you!!

Brian, this is for you😇!!! You are an amazing human being and another reason I only use Public Storage facilities!!! You need a raise and some brownies! I have used Public Storage centers for almost a decade beginning when I was in college. Every single time the units have been clean, available, and economically friendly. But the absolute best, and primary reason I keep going back to them for my storge needs is bc of the staff!!!! They are always so kind and cheerful (even when they are/have delts with a difficult customer)😌. They are personable, informative and make sure you get what you need and do so with the best prices they can offer. When Covid-19 hit in 2020 I was ending a lease, beginning school again, leaving a full-time job, and had absolutely no place to put my things. I called Pubilc Storage, and was imidately provided information on several locations, size options, and even possible coupons to use. If anyone EVER asks me where they should store their belongings, long or short-term, I will always suggest Public Storage!!!!!

Kept are trailer safe and sound, love the remote access. Was very pleased that they reached out to us when we left with it. They made sure we where there and got it. 10 minutes after we left the facility, got the call. Very prompt, thank you.

Brian was awesome. He explained everything about the storage unit and let me look at the available ones.

Can I pay online

We have been storing our RV at this location for 4 years the price has almost tripled. There is one other RV in there that looks very rundown the storage place is only partially attended by a staff member. I called them to negotiate for a lower rate since we are a loyal paying customer and have been with them for 4 years they would not negotiate with me. Time to relocate our RV.

Kept my stuff safe

Excellent job

Friendly polite and very clean

Ms Carla was exceptional! She was very pleasant, professional and answered all my questions. This is my first time renting a storage unit and Ms Carla helped put me at ease and become more confident of the process. She helped me choose the right size unit for my belongings. I would recommend her to anyone else I know who may be searching for a self storage facility. I would give her 10 stars if I could!

Nice clean storage facility. Very helpful and understanding employees

Tina is very pleasant to talk to and very well oriented in explaining all that one needs to know. I would recommend this place to anyone that needs a unit

Tina was very polite and helpful. She explained everything in a way that was clear and easy to understand.

Ms. Linda was very friendly and help

Linda, is very friendly and very helpful.

We were trying to find storage for our 40 foot RV. We hadn't found anything in VA Beach. And a rep from Public storage told us Newport News had a spot available. Linda called just an hour later to confirm what we needed and she was a delight to talk to. She was so helpful and had the best personality. I didn't feel like just another customer. I would recommend this facility to anyone looking to rent! They are friendly and professional.

Amazing customer service! Once I reserved my storage unit, Tina, the manager contacted me immediately making sure I was good to go or if I need anything else. Great place!

Linda is very good at helping

Sarmira was awesome and very friendly. She was very patient and answered all of my questions.

Everybody in there is really friendly awesome Place clean recommended. Good price affordable I would go back, if I need space put my extra stuff.

Very great service and had no problem showing me everything making sure I was comfortable with my space

Reserved my unit by phone and when I arrived all my paper work was ready to go. The location is clean and nicely kept. Tina gave us the tour and is very friendly and helpful. Best price for a climate controlled unit that I found in a 30 mile radius.

Great Customer Service from Tina!!

Linda was amazing and super helpful

Linda did a great job finding me a proper sized unit at a fair price..

Rachel is very polite and helpful very good at her job

Just a easy simple fast process

Friendly, and professional

The service was absolutely great and organized secure property! Tina provided every detail and covered all and any possibly questions very friendly!

Tina was friendly, courteous and she satisfied all my storage needs.

She was very helpful awesome the best there is

Tina was fabulous,and extremely generous with providing me great customer service experience.

Manager was very helpful.

Awesome staff!

Everyone was professional and extremely helpful. Tina walked us through every aspect of the process flawlessly.

Tina was very nice and helpful to my situation

Very professional and courteous. Tina was very helpful and had great energy. Definitely will recommend to others and will be back when I need business done. Keep up the great work guys

Manager Tina helped with all questions really nicely, signed us up in a timely manner and was in a very happy mood the entire time! Would highly recommend!!

Great teamwork on securing an accommodating storage unit.

EXCELLENT STORAGE FACILITY. LINDA WAS AWESOME. SHE PROVIDED WORLD CLASS SERVICE!!!! WILL USE AGAIN WHEN I NEED STORAGE

Great customer service.

I have used Public Storage since 2016 to store miscellaneous household items and only just recently vacated my unit. I have always felt my items were safely kept. The staff at this location (13142 Jefferson Avenue) is kind and also understanding. I would definitely recommend storing here to family and friends.

The staff is sweet and was able to help me with my storage questions and needs and I would definitely recommend this site to my family and friends. Keep up the great work..

Very great customer service from Tina! Very professional and informative. First time coming to Public Storage and i would recommend this place to anyone!

Ms Stella helped out very much and is very knowledgeable of the storage facility

Tina's customer service was outstanding!

The area is convenient for us, the office worker, Rachel A., was very helpful and answered all my questions and gave me a tour of the facility. I had to take a 10 X 5 as there were no larger ones available at the time but Rachel said I could get another one as soon as one opens. Overall it has been a good experience so far.

Linda was so professional and a sweetheart!

Amazing Customer Service! Super friendly and professional! Will definitely use Public Storage in the future for all our storage needs and recommend to our family & friends.

Great pricing and helpful staff, especially Rachel! She answered all of my questions and was professional and kind!

Ms. Patty was AMAZING!!!! Thanks for everything...

Wonderful experience!!! Rachel made sure that my business there was important.

Had an awesome experience with Rachel yesterday. She was very friendly, with a great personality, knowledgeable about the services the business offered and had plenty of solutions for my needs. I look forward to her service while I'm storing my personal belongings at this location. 😊

Thank you Rachel! Great service!

Rachel A. was so nice and very informative upon my visit today.

Rachel A. Was an amazing help and super friendly. She was welcoming and understanding of my needs.

Great prices, great staff. Rachel A in particular was very helpful yesterday. I had several questions and concerns. She knew her stuff and solved my issues. All the staff have been nothing but courteous and friendly with me and I've done business with them for 2 years.

I’m moving to a smaller place and couldn’t take everything with me. The staff was very friendly and the store was very well kept! My kids loved the lighthouse. Rachel helped show me around and discuss options. I look forward to returning!

Moving into a storage unit is something I usually dread but Rachel A made it super easy and she was so friendly! The facility was so clean, which was a big priority for me. It made moving so much easier!

Rachel was the best! Her knowledge in the units available helped us decide what size unit would best fit our need. She handled our payment processing with ease!

Rachel was super helpful and answered all of my questions and made recommendations based on the space and weather to help ensure my stored items will stay dry with the humidity.

Tammy as wonderful and made my day alot les stressful. the whole entire staff is great at this location

They don’t negotiate at all .. Very expensive $155.00 because I needed to stay 5 more days I had to pay for the all month 😔

Very nice location with pleasant and knowledgeable staff. Will definitely return for my future storage needs!

The facility was clean and Rachel was super kind and knowledgeable. She was able to answer all of the questions I had about renting. Will definitely be back!

Rachel. Was great in helping me during my choosing of a proper size unit. And very informative about storage

Absolutely excellent service from Rachel with the flaming personality and hair!

Ms Erica is doing an outstanding job and she has very good people person skills. Her demeanor is very receptive and she really look out for her customers. Thank you Earnest Goode

Great experience checking in for the unit!! Rachel made it so quick and easy!!

Stella was the most friendly and welcoming worker I’ve met. Within coming into the store she quickly stopped everything she was doing and gave me her full attention in an exceptional pleasant manner. Stella is the only person to get you into the right storage unit and will not try to get money from you. She shows the customer how much she care and I will only suggest the building and her services thank you.

Ericka is AMAZING!! She is always helpful and positive!!!!

Recently moved here and found this facility after searching nearly the entire area around my place. The unit was clean and the employee (Rachel) was extremely helpful. When I first moved in my light was out and it was fixed right away. Thanks!

The lady I spoke to on the phone was amazingly knowledgeable and super sweet! I think her name was Rachel something!

Excellent Customer Service

The experience of moving and storing is quite difficult. I used this location and was very satisfied with the services provided. The representative Ericka, explained everything to me and made sure i completely understood. I've used other places but they are no where near as professional. I highly recommend this location.

Rachel was amazing 😁thank you so much for the wonderful customer service !!!!!!

I came back ericka was still smiling as usually the place was super clean I brought another guest with me told them she will take care of her

Just moved here,my first experience with storages. Thank you DayShima for being helpful and kind. Your courtesy and professionalism of your job is really what made my mind up for me. Appreciate your good customer service, which is sometimes hard to find.

Great service, will recommend to friends and family

Dayshima was a great help today, she was real knowledgeable and walk me thru everything.

Ericka and dayshima were great!! Made everything convient for my deployment! Next deployment im coming if they are still here

The staff was super friendly and helpful. They answered all my questions with poise and professionalism. Would highly recommend this location!

Good place, could use a bit more parking

Just when I thought I would give up on Public storage, Ericka their manager called. She took the time and explained to me about a situation I was having that I actually understood and made me feel better. She’s great and I told her she’s the reason I will keep doing business with them! Thank you Ericka!

Ericka was super friendly. She did an awesome job getting us are space. Would definitely recommend this place for your storage needs.

Linda was amazing!

Storage unit facilities are notoriously hit or miss, but this location is definitely a hit. The lowest prices in the area, clean facilities, and really trustworthy service. What really stood out to me was the service. Ericka, the agent who worked with us, was absolutely fantastic. I felt completely safe and informed going through the sign-up process with her- she explained everything, and had answers to all my questions, and I didn't feel stressed out doing so. I felt like she was completely honest and straight-up with me, and that made me really trust her and this business with my stuff (trusting someone to store your stuff can be scary!). I didn't feel scary at all though- I felt in control, and comfortable, and I actually had an awesome time. Ericka went above and beyond- and while I'd expected the process to be tedious, she made it genuinely fun with the personality of genuine friendliness and equal parts professionalism, and honestly she is the reason I'll be going back. To whoever runs Public Storage, Ericka's the reason I'm coming back, you should give that girl a raise! But yeah- highly recommend this business for its extraordinary service.

Really enjoyed the visit. How to answer for all the questions I had to ask.

Linda was a great help and fast service

Ericka was great, very knowledgeable and helpful

Stella was a very nice and pleasant person to work with. Great customer service

I highly recommend public storage to any military service member or anyone in this area. Erika and Jenny were Lifesavers and excellent customer service representatives. They both went above and beyond their job duties to take care of a soldier in need. I wish there was more I could do, then just writing this review to show my gratitude. It’s people like them that make me proud to be in the military. A five star review was a no-brainer because of them. Thank you so much God bless!

Ericka was a blessing today with our public storage experience I thank her so much !!!

Lynda was a very helpful person. She assisted us very well and was very detailed with our purchase. She is the best!!!! I recommend them out of all the storage places in the whole world.

Lynda was very helpful. Thank you.

We are using them for RV storage. We liked that there is positive security, and that it's paved rather than gravel like some other RV storage we researched. Fortunately we have a very small camper, and it's easy to maneuver as the vehicle storage is like parallel parking. Ericka was very efficient and friendly. The price is very reasonable. Convenient location.

Awesome experience at Public Storage on Jefferson Ave in Newport News! The associate there Erica was very friendly, helpful and overall had exceptional customer service skills!!! Will definitely refer friends and family! Thank you so much Erica for all your help!!!

Easy to find facility. Very clean storage space and Ms. Ericka is an absolute doll; very professional, knowledgeable and friendly.

Stella and Ericka were Great

The two lovely ladies that assisted us with securing a unit were more than helpful. Both Erica and Stella were knowledgeable and pleasant...a shining example of customer service.

This location couldn't pay me to use their facilities. Told me they didn't have the size unit I needed, but called the 800 number and they said they had 5 available. The woman called and said she thought I wanted a parking spot, not an enclosed unit. I was physically at the store earlier and discussed that I needed an enclosed unit. Don't waste your time here. Clearly lazy employees that don't have an ounce of customer service experience.

Lynda was very helpful and very knowledgeable and gave me an overall great experience

Lynda was pleasurable and experience in helping me with my situation

Great customer service. Shar is the best

The representative was very helpful today! Explaining my rates and telling me about my due date!

Sharlaski is nice, the other girl not do much! Am being charged an extra $30 a month with no explanation or 7 day notice per my agreement. Very surprised with the level of service being thstvwe have used public storage before.

Linda was an amazing customer service rep

Today was an excellent experience with customer service. Krista did extremely well explaining each step of the storage process! I definitely recommend this facility for future reference. Thanks again for your quality customer service

Good place to deal with. Even if you are stuck dealing with the while in another state.

Sharlaski gave me a great deal and was very happy. She did great customer service. She made the move in easy. Thank you so much.

Great environmnet, Sharlaski has great customer service

Sharlaski is so helpful, and the facilities are outstanding.

The staff was great from start to finish. The customer service can either break or make a customers experience. Keyanna was very professional and honest. I appreciated the courtesy reminder of my appointment. She laid everything out and answered any questions that I may have had. Thanks and I look forward to spreading the word about this great business. MARTIN

Did a wonderful job

Robin was great! She really took care of all of my needs and explained everything very thoroughly. I felt very comfortable in speaking with her.

Service was awesome and stress free !!!

Gee provided 5 star service as promised. Very friendly and up front with everything, no surprises or uncertainties. Will continue to use Public Storage with service like this.

Very good service.

My service been very pleasant i would recommend this storage facility

Great service

Awesome service provided by Christina and great property!

Charlotte was great. she took her time with me and found the perfect storage unit for my needs . she was very polite and friendly.

Very professional service! The manager, I think her name was Robin, was a breath of fresh air. She was friendly, understanding of my needs, and went out her way to detail all options available for what I could afford. Great Customer service is very hard to come by now a days, and she was exceptional!

Great customer service

Robin was exceptional in helping me get a unit all questions answered and rented exactly what I needed

The service from the front desk was more helpful then I would have thought. The property was clean and maintained.

Robin was awesome, she delivered a great customer service to me and my friend when we came in here to seek for storage...thank you 😉🇺🇸

Robin is a SUPERSTAR!!! with outstanding customer service. Thank you public storage.

Robin was wonderful

Gee was amazing. He provided excellent service just like the 5 stars above and the 5 star service he promised. I look forward to working with this company

We were helped by Gee and he was very knowledgeable and helpful with getting us into a unit. 5 star service all the way. The property is clean and paved. One thing to note. If you are driving a large truck (20ft+) watch out, some of those turns are very tight.

Lynda is the best always greets me with a smile and ask how the family's doing if there not with me. Great costumer service skills and all around great person. I recommend this public storage to everyone.

Kia was outstanding. Her computers was down but she still helped me out with all my needs and kept me informed when they came back up.

Lynda is #1she can help you with all questions and answers!😎😍

July brings the FIREWORKS and that is what Ms. Terry brings to the table in a very Professional, Kind and Admirable way when you meet with her. She continues to give the best advice and Customer Service that I have had over the years in dealing with this organization. GOD BLESS You All.

Ms. Terry was great, and had OUTSTANDING customer service !!

Love the place ,and ms lynda is the best she is 5 stars plus

Staff was and is excellent answered all of my questions

From JSmith ent very good service Lynda thank you property number 08135

Terry was very helpful and had great knowledge of what was needed. Great Great customer service......

gee was very helpful. Made move on quick and painless will definitely recommend his services to my friends

Rented a storage unit for the summer. Terry Gee was the one who helped me and she did a great job. She was very pleasant and helpful as she gave me a great tour and answered all of my questions. I would rent here again. Thank you!

Had great service today from Terry, Gee

Fantastic customer service. Ms. Terry went above and beyond to help me select a smaller-to-larger storage unit on the property - I would not go anyplace else nor trust my items anywhere else. Clean and safe location. 5stars!!!

Very helpful and quick on first name base. Great job...

The convenience of this location and the personal attention, great customer service.

Terry was amazing. She helped me out and was very quick about it. I would recommend to anybody.

Gee has amazing service. Public Storage is a bit expensive but I know it's not his fault.

Loved it. Ms. Terry was very helpful and friendly during my time at public storage!

Units are clean, dry and secure. A big thank you to Terry for being ever so helpful & knowledgeable! I was able to set up automatic payments and got covers for all of my furniture. She asked me what furniture I would be storing and convinced me I would probably need a larger one - absolutely correct! Two thumbs up for this location and especially to Terry.

G is an excellent representative at this location he gave very great details of the storage i was renting. Was very helpful and courteous. He was polite and knowledgeable about his work i give this store a 5 star for service alone.

Gee was very helpful with getting the storage unit I needed

Great service. It was like my mom was there helping. Lol

Awesome service from Terry!!

Terry was so helpful in my time of need. Thank you for your help!

Terry was very helpful and assisted with my specific needs. Top notch service. Will gladly recommend to all who need storage.

Excellent Mrs.Terry

Gee is a magnificent manager, he understood my needs and I'm forever grateful!

Gee was great help.

My service is outstanding and Mr Pearson is great with people. His professionalism with customers is beyond outstanding. He always greets you with a smile and makes you feel as one of the family

I came in right before closing and a nice lady named terry assisted me without hesitation. Excellent customer service.

Good rates and clean environment. Haven't had any problem with this location. The employees are friendly especially Terry. She is always working when I visit and very helpful.

Great service, very friendly!!

Terry really helped me! I have been searching for a place to store my stuff for awhile and didn't really know too much about the process, and Terry really explained things to me in a way that made it easy to understand. She gave me a tour of the property and I noticed how really clean and nice it was, which made me feel very comfortable about putting my things there. And safe as well!

Terry was helpful with making sure I had my unit and the right size I needed. Place seems clean. Could use better lighting at night and inside the units but it's good enough for me

Lynoa was professional from the time my wife and i opened the door welcoming us and being polite through our entire visit. Keep up the good work Lynoa

Ms. Terry is a great example of what all customer service professionals should be. She was very welcoming and personable when I came into her office to rent a unit. She is very knowledgeable and friendly. In my opinion, all businesses who interact with the public should take lessons from Ms. Terry. Thanks Ms. Terry for all your help and making me smile! Mitzi and Rascal.

Love this place! From service to the property being clean and easy to get to units! Terry helped us and made us feel like she, personally would be storing our stuff at her own house!!! Thank you!!!

I am so very pleased with my experience at Public Storage.

This is an awesome storage facility. The employees are excellent, great personality, knowledgeable and friendly. They are ready and wto help in any situation. The facility is nice and clean. Recommend any day.

I would definitely give this location 5 stars because of the amazing customer service I received from Mrs. Terry! She went above and beyond to not only help me find the right size storage unit (after the 800 number gave me bad information) but she then followed up with me to see if it really did meet my needs. She made me feel like she wasn't just trying to make a sell but that it was important to her that I, as the customer, was completely satisfied. She gave A+ service! and I truly appreciated it.

Terry was wonderful. She even helped me when I got stuck. Thanks for making my first experience with public storage great!

Service was helpful and Fast. Terry gave great tips and advise to keep your property fresh in storage. Highly recommend!!!.

Have been using various public storage locations over the years...this one is by far the best. Kudos to Terry and staff, always friendly, knowledgeable and helpful.

Terry is great! Very professional, personable, and courteous. And I might add a very nice lady! Property is well kept and convenient location.

Terry very nice and helpful :)

Terry and Lynda are very nice and informative. Very nice ladies

We reserved our unit on line and shortly after received a phone call to arrange a time to come in and complete the process. Lynda was very friendly, polite, and professional, she showed us our unit, it was clean and neat. She had all of our forms ready to go and we were in and out in no time at all. Lynda is a pleasure to work with, and I'd be happy to recommend this to all of my friends looking for a storage unit.

Awesome. The lady, Terry, working the desk saved me a lot of money by telling me to rent it online when I walked inside. Very helpful. It wouldnt let me write a second review But yet again Ms Terry proved this is a 5 star establishment. Shes always so sweet and helpful.

I completed my registration online and when I went into the office completing the registration and getting a space assigned was very smooth. Terry assisted me and she was very friendly and accommodating. I wish everything could be this easy!

The Public Storage located in the Denbigh section of Newport News is the best run and maintained storage facility I have ever experienced. We are community based program which services over 225 local families. We needed a storage that was secure, easy to access and inexpensive. We found that at this location. The manager Terry is extremely professional and understanding. She cares about her customers and the product she provides. We have been storing items at this location for over eight years and have never had a problem and Terry is the very example of what support your community should be. MANY MANY THANKS. J. Stephens, President TRI-CITI Hurricanes

Best service ever would recommended it to any one

Susan was wonderful!! Awesome customer service!!!

Always the best service!

Thank you Public Storage for such a great rental transaction! Terry, the property manager was amazing and was very quick, knowledgable and professional. I would definitely use this facility again!

The staff at this location is AMAZING!! Terri is the best! Facility/surroundings well maintained. I had two units there (don't gasp...I know...lol) and Terri helped me find the sizes that not only fit my needs, but also my budget! Great staff...great location...I highly recommend this to anyone needing their services.

Thank you Ms. Terry, you were very helpful and a pleasant woman who made my experience at this location one to remember and tell my friends about if they are looking for a storage unit.

Excellent helpful service.

The sign up was quick and easy and the property is well kept and very clean I trust storing my belongings here!

Great staff. Very helpful and courteous. Clean units.

The experience was great. Terry Allen was very helpful.

we were in a very bad situation and and the Lord blessed us by having Terry helped us get a storage unit and we now can keep our furniture and personal belongings. this company should be greatly for having an employee like Terry

Great experience with all the staff very hepful

Terry was very nice to work with, she was very professional and courteous. The property and units are very clean. Will definitely recommend..

Jerry was great!! She helped us understand which size unit to get based on the square footage of our home. She encouraged us to use mattress covers so that we wouldn't damage our items. She drove us to our unit on their golf cart (and even warned me she was going... since I was sitting in the back, just to ensure that I was hanging on). She was just a delight to work with! I would recommend anyone to use Public Storage on Jefferson near Fort Eustis any day!

Speedy, knowledgeable, great service Terry realy knows her stuff

Terry actually called me the day before I rented my desired space to make sure I was able to make it that day. She was efficient, friendly and knew all about her business. She helped me to choose a space of the correct size for my needs. All in all the process was quick and easy.

Terry was very helpful in obtaining the unit necessary for all of my property.

The experience was wonderful Mrs. Terry was able to help us with a storage that fits the amount of boxes that we had, however the price was a more then what we wanted to pay, we also notice each public storage was price differently (why)? But over all her helpful and humble attitude help it to go smooth thanks ms terry..

Nice, clean units and excellent service provided by Terry. Highly recommended!

I wasn't necessarily planning on renting from that particular location on that day (as I was intending to shop around a bit more) But Terry at the front desk was so friendly and helpful, took me on a tour of what they had to offer, and answered all my questions/addressed my concerns so well, I felt like I really didn't need to continue my search. Plus, their prices were the cheapest I have seen for this area. The insurance IS mandatory ($9) but she was up front about it, so no worries. You can also get a better deal by reserving a space online that shaves off a few $$, which levels out the insurance cost.

Terry is the greatest property manager I have ever dealt with. I used Terry's property when I was station at Fort Eustis in 2011. Now that I'm coming back to Virginia I didn't hesitate to call anyone else but Terry. Her hospitality and professionalism is among the best. I will recommend anyone looking for storage to visit with Terry.

Mrs. Terry had great customer service! Love the atmosphere that she made there, even though it was only her in the office. She was a great help showing me the units and helped me make a more informed decision! Couldn't be happier with my decision.

The true definition of customer service! Terry greeted us with a smile and listened to exactly what we needed. She went so far as to give advice on how to go about packing and storing belongings. She developed a genuine connection with both of us. Very knowledgeable and friendly. Would highly recommend this facility. Working with Terry was a joy. :)

This Public Storage has been such an awesome experience. As a soldier getting ready to deploy they helped me through the entire process, from the very start to the very end. The staff their are very nice and friendly people. Terry and Linda are awesome! If you have storage needs this is definitely the place to go! I recommend it to all soldiers as well as others!

Terry was a very helpful person when picking out a storage that I needed.

I would like to take this time to thank Mrs Terry. She was awesome she made adjustments in finding a space just for me and everything fit perfectly. She is kind courteous very good at what she does. She took her time to help me find exactly what i needed. She was very patient. Thank you Ms Terry for a job well done.

This was my first time here and Mrs. Terry was very helpful and informative. It was raining pretty steady so she was very kind to offer me a ride to view the storage unit. This make me smile after a long day at work. Thank you :-)

Mrs Terry is very helpful, warm and inviting! I'm just renting a storage unit but Terrry made me feel like family. The unit was clean and ready to be used :) Thanks Terrry Mrs Pajevic

Terry the property manager is awesome. Friendly, courteous, and respectful are just a few words to describe her. She went out others was to make sure i got the best rate.

A great thanks to ms Terry for helping me get a storage unit before deploying. Called an hour before an there was no delay!

Shavon was extremely nice and I enjoyed my experience at public storage

Ms.Terry is the best! Very friendly & welcoming. She made finding a storage unit simple.

This by far is the best Public Storage I ever visited. The site is always kept really clean. Getting my storage was no problem I was in and out. Terry was a big help and has great customer service!! Will definitely recommend to others.

I would like to take the time in this Review to thank Ms.Terry. My first time ever walking in the place and it was like i knew her my whole life, she made me smile and laugh until the moment i left. My wife and i needed storage for our move she was very helpful and made it so simple, Property #08135 you can't go wrong. Again, thanks Ms.Terry

this was my third storage i have used and has been my favorite so far. Terry has been the most helpful and friendliest manager i have came across. very accommodating and even helped with my son while trying to get the storage lease signed and when moving all my stuff in. i first got a 10 by 20 but father in law said it was to big. Terry transferred me to a 10 by 15 with no problem and the unit was great. such a nice lady.

Terry is a jewel. She shows professionalism and she has respect for her customers that your rating don't have. She is a 110 percent as far as I am concern. Again SHE is a JEWEL

This is my first rental, Terry is very informative and nice to talk too she make it easy to rent from, if you want to rent a storage unit rent it from here, Terry is the way to go.

Great place

Mrs. Terry was great and so helpful!!

The lady at the office, Terry, was absolutely wonderful and helpful. It was my first time renting a storage unit. She made it easy and explained everything thoroughly. I would definitely highly recommend this place.

When things just don't go your way or when you feel like you received poor customer service most people are quick to write a complaint letter. I just want to take time out and write an appreciation/thank you note to Ms. Terry and Ms. Karen. My wife and I are in the process of moving to the area and I decided to rent a storage unit. Thanks to Ms. Terry and Ms. Karen they made the transaction simple and easy. I was a little indecisive about what size unit I should rent. They explained why it was better to rent a larger unit then switching it to a smaller one, which would save me money. Really, they actually help me save money. (WOW). During the transaction we educated each other on music. I actually stayed longer than the transaction called for because I was having a great time. I also received some great tips on moving and storage. Thanks once again to Ms. Terry an Ms. Karen you guys are the best.

I would like to thank Ms. Terry for being so very polite and professional, I would highly recommend this facility to everyone I know. Thank you again ma'am for all your help.

Very clean. Kisha was a great deal of help.

I would like to thank Kisha and Lynda for staying late to assist me in renting the storage unit. They did so with smiles and were extremely help answering all my questions about the rental. The amount of locations, well kept properties, professional, courteous staff and great prices will keep me coming back anytime I need extra space for my belongings

Love this place, and love the people working here even more!

I would like to thank Terry for all the help with setting my girlfriend up with a storage unit. She needed climate controlled and recommended a 10X10 that seemed to have plenty of room for what needed to be stored. She gave us a tour of the unit and was very helpful answering any questions that we had. She was polite and professional and we would definitely do business with her again. (Terry - Property #08135)

Love this place. i do not always need a storage unit, but when i do, Terri is friendly, charming and dependable. Minimum hassle, heavy on customer service. I won't go anywhere else as long as she is running this place.