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Address

12600 Jefferson Ave
Newport News, VA 23602

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

757-243-1970

757-243-1970

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

757-243-1970

757-243-1970

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 75/mo
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    Small 5'x5'
    • Inside unit
    • 1st Floor
    $ 75/mo $100
    Online only price
    1 unit left!
    Limited availability

    No Obligation

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    10'x5'
    Online only price
    $ 100/mo
    Online only price
    Small 10'x5'
    • Inside unit
    • 1st Floor
    $ 100/mo $133
    Online only price
    Hurry!
    Limited availability

    No Obligation

  • Memorial Day Promo
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    10'x25'
    Online only price
    $ 136/mo
    Online only price
    Memorial Day Half Price Sale
    Small 10'x25'
    • Outside unit
    • Drive-up access
    $ 136/mo $272
    Online only price
    Memorial Day Half Price Sale

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  • Save Impression

    10'x5'
    Online only price
    $ 137/mo
    Online only price
    Small 10'x5'
    • Outside unit
    • Drive-up access
    $ 137/mo $182
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    5'x15'
    Online only price
    $ 147/mo
    Online only price
    Medium 5'x15'
    • Inside unit
    • 1st Floor
    $ 147/mo $195
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 149/mo
    Online only price
    Memorial Day Half Price Sale
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 149/mo $298
    Online only price
    Memorial Day Half Price Sale

    No Obligation

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    10'x10'
    Online only price
    $ 157/mo
    Online only price
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 157/mo $209
    Online only price
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    Limited availability

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  • Save Impression

    10'x10'
    Online only price
    $ 162/mo
    Online only price
    Medium 10'x10'
    • Inside unit
    • 1st Floor
    $ 162/mo $215
    Online only price
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    Limited availability

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  • Save Impression

    20'x10'
    Online only price
    $ 167/mo
    Online only price
    Memorial Day Half Price Sale
    Large 20'x10'
    • Outside unit
    • Drive-up access
    $ 167/mo $334
    Online only price
    Memorial Day Half Price Sale

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    12'x30'
    Online only price
    $ 321/mo
    Online only price
    Large 12'x30'
    • Outside unit
    • Drive-up access
    $ 321/mo $428
    Online only price
    Hurry!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Hampton Storage Units by the Beltway

Hampton self storage is right by the intersection of I-664 and I-64 near Downtown Hampton.
This storage facility is in a prime location, surrounded by shopping and entertainment, with the Hampton Coliseum and the Hampton Roads Convention Center a short drive away.
If you prefer the easy access of an outdoor, drive-up storage unit, this site has you covered. Our 10x10 storage units can hold your living room furniture and a lot more in roughly 800 cubic feet of packing space.
We also have 5x10 storage units that are perfect for holding all those mementos currently sitting in your garage.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 459)

May 31, 2023
Google Public Storage Megan Harvey
Had a great experience with public storage. Jasmine was great and helped me with all my needs!
May 23, 2023
Google Public Storage Denatsha Wilkins
May 22, 2023
Google Public Storage Busare The Great
May 22, 2023
Google Public Storage Deng Deng
May 22, 2023
Google Public Storage Too Swazyy
May 22, 2023
Google Public Storage Julian Martin
The best storage ever comes with water and electricity
May 22, 2023
Google Public Storage Natosha Singlelton
May 16, 2023
Google Public Storage Tango AudioSpazzRadio
May 16, 2023
Google Public Storage The Remedy
Quise quise he’s our man if he can’t do it no on can
May 16, 2023
Google Public Storage Devante Crawley
May 16, 2023
Google Public Storage Moesha Wilson
May 16, 2023
Google Public Storage Megan Gurganus
May 16, 2023
Google Public Storage Jenny Smith
May 16, 2023
Google Public Storage Eboni J. Akins
Marquis was extremely helpful and made the process easy.
May 14, 2023
Google Public Storage Jereme Lawrence
Not sure which ones the right one so lll leave a review on all of them I was that pleased with my visit!! Mrs. Jones was quick and organized the place was clean I was surprised and happy I got to move my belongings inn same day I signed up thank you Christina Jones (public storage employee)
May 1, 2023
Google Public Storage Rich Stone
April 18, 2023
Google Public Storage Rebecca Jade
April 13, 2023
Google Public Storage Momi's Beautyland
April 11, 2023
Google Public Storage Antoinette Bryan jr
Loveeee shawna and jazz they always seem to help me. They’re both absolutely amazing. Anyone looking for a place to store your junk or treasures in Newport News , head over there immediately.
April 11, 2023
Google Public Storage ill Silk
Shawna was an excellent help, my mom was very satisfied with her experience.
March 22, 2023
Google Public Storage Benny Perez
March 9, 2023
Google Public Storage Sean Fernan
Quise was super helpful and friendly
March 9, 2023
Google Public Storage Mathew Moomaw
Amazing time
February 25, 2023
Google Public Storage Aaron Bishop
Jaz is great! She's friendly, knowledgeable and helpful. Everything you appreciate in an exceptional customer service experience. She deserves a raise! No, seriously, give that woman a raise. She's worth it.
February 23, 2023
Google Public Storage Alonza Riddick
February 21, 2023
Google Public Storage DENISE JOHNSON
The staff is amazing! Carla "you rock"... The facility is always clean and the accessibility is great! Carts are available for your use, with elevator service to the upper floors. The App is 💥💥
February 6, 2023
Google Public Storage Aggy Zaddy
February 1, 2023
Google Public Storage Bri Hayes
Shawna was a sweetheart and was so friendly! Thank you for your amazing customer service and talking with me!
February 1, 2023
Google Public Storage Wanda Smith
Shawna & Jaz are always ready to help. Whether to listen to our concerns, make our day, or to offer a discount. Professionalism at its best! Wish they were my children!😊
January 20, 2023
Google Public Storage Miguel Stewart
Very help group made everything very easy 🙏
January 18, 2023
Google Public Storage Mary Marshall
Sean was wonderful
January 18, 2023
Google Public Storage Sherkendra Welsh
Sean was very nice and pleasant
January 18, 2023
Google Public Storage Joyce Jones
January 13, 2023
Google Public Storage Jason Cooper
Scott was a great help when I had questions about my storage unit
January 10, 2023
Google Public Storage Eddie Lopez
January 10, 2023
Google Public Storage Alejandro vargas Moreno
January 10, 2023
Google Public Storage Lashan Bryant
January 10, 2023
Google Public Storage Jay Rich
January 10, 2023
Google Public Storage Zana Martin
January 10, 2023
Google Public Storage Michael Armstrong
January 4, 2023
Google Public Storage Keisha Jones
December 30, 2022
Google Public Storage Malijah Blount
Lock had to be cut in October due to loosing my key. They cut the entire lock plate off the unit. I was told that the part was on order and that as soon as it came in the following week they’d call me to set up a time to replace that plate. After speaking with multiple employees & emailing I still never got even a response back to let me know it was being worked on/replaced. I finally made the decision to move out due to my stuff no longer being secure.
December 30, 2022
Google Public Storage Kimberly Tyler
Awesome place to rent from!
December 30, 2022
Google Public Storage Justin Hensley
December 26, 2022
Google Public Storage Jav Richmond
December 26, 2022
Google Public Storage Sharia Rhode
December 21, 2022
Google Public Storage Caleb Poole
Shawna was magnificent… Very helpful and treated me with the upmost respect… Truly among the best…
December 21, 2022
Google Public Storage DYNASTY LOGISTICS LLC
Omg Shawna was absolutely amazing, Public Storage is lucky to have her. I would recommend you guys to anyone
December 21, 2022
Google Public Storage JAJUAN TILLMAN
The service was impeccable! I believe her name was Shawna, she was beyond helpful. In the midst of all my moving worries she made my storage experience a memorable one. Thanks for everything :)
December 19, 2022
Google Public Storage Shawn Stanton
December 19, 2022
Google Public Storage Stephanie Cline
Great customer service. Friendly staff.
December 19, 2022
Google Public Storage juan saenz
December 19, 2022
Google Public Storage Azim Ravnall
December 19, 2022
Google Public Storage Gary Ritchey
I've had my storage unit for three months and the staff, especially Shawna have been really nice, knowledgeable, and extremely helpful. Last month I forgot to lock my unit. Shawna gave me a call that evening and told me during her security rounds she found it left unlocked. she asked if it was left unlocked intentionally. I said no, and she locked it for me. Shawna always goes out of her way to be available and helpful.
December 19, 2022
Google Public Storage Justin May
Good prices. Great service. Highly recommend.
December 19, 2022
Google Public Storage Donovan McPeak
Awesome.
December 12, 2022
Google Public Storage Charlene Newsome
Make sure you read your lease they do month to month so when I had my belongings removed the day after they took $131.00 out of my account they told me they do not reimburse funds so they got $131.00 of free money and a storage unit to give to someone else if they wanted.
December 7, 2022
Google Public Storage emily coatney
Fast, clean, friendly. 5 stars. Everything was ready when I rented online and arrived.
December 7, 2022
Google Public Storage Cody Gibson
Shawna was very friendly
December 7, 2022
Google Public Storage Cody Gibson
Shawna is awesome. Clean property and super helpful.
December 7, 2022
Google Public Storage Therea Lopez
I rented my unit online went into office first thing was greeted by Shauna i was like wow explained everything to me showed me to my unit i cant believe how easy it was very friendly manager very helpful
December 4, 2022
Google Public Storage Andrew Singleton
Shawna us a OUTSTANDING representative of Public Storage. She has gone the extra mile to make sure that everything is OK. This corporation needs more people like her
October 31, 2022
Google Public Storage Charles Parker
Great Customer Service!!!!
October 13, 2022
Google Public Storage Melissa McDowell
Jazz, the site manager, is very helpful and service-oriented.
September 21, 2022
Google Public Storage Wayne Darden
September 20, 2022
Google Public Storage Erick Gatcia
Shawna was really good at explaining everything and helping me feel at home moving into my new storage 10/10 !!!
September 4, 2022
Google Public Storage April Gardner
Brian made my rental process so smooth! This storage facility is clean and well taken care of, love that they have cameras installed all throughout the property. Great storage facility I would definitely recommend!
September 1, 2022
Google Public Storage Tia Ervin
LOVED my entire experience with Brian and the staff at the 12600 Jefferson Ave location. Was stressed trying to find a facility to store my daughter's personal items. All the facilities were sold out near my daughter's school, but there was 1 space left at this location. I was nervous bcuz it seemed small for her to share with a friend, but it was perfect. Extremely clean and secure. Even moving out was easy. I highly recommend them and will be back!
August 29, 2022
Google Public Storage Sharod Smithen
August 28, 2022
Google Public Storage Ted Junior
Brian is a good guy he’s professional, I came in with my buddy I didn’t personally rent but my friend guessed Brian’s age at 30 but he’s actually 53 lol that’s funny.
August 26, 2022
Google Public Storage Ray Edwards
Brian was extremely helpful with auction today! Highly recommended!
August 23, 2022
Google Public Storage Paul NLN
First time using Public Storage and with the app it was a great experience. it could not be easier setting it up, visiting the space and storing my furniture, all through the app. I also had great customer support from both Brian and Shawna when i had any questions. I will definitely return to this Public Storage if I ever need storage space, highly recommend.
July 31, 2022
Google Public Storage angelica eschenburg
Very clean, respectable manager, trust worthy
July 19, 2022
Google Public Storage Monte Stith
What a wonderful experience! Thank you Verzet! If you visit Public Storage ask for Verzet! Blessings!
July 15, 2022
Google Public Storage Michael Erexson
July 2, 2022
Google Public Storage Anthony Boone
Manager Brian was friendly and very detailed to explain the rules and regulations for rent the storage space. Great sense of humor!!
July 1, 2022
Google Public Storage Tim Plumb
Brian was a huge help; very professional!
June 30, 2022
Google Public Storage OtterLover5
Mr. Brian is very nice. Renting my storage space was quick and it was clean inside with everything I needed
June 30, 2022
Google Public Storage Striker
Recently went to see about renting a storage unit and Brian was there to answer all of my questions. The area is very tidy and he was extremely professional.
June 30, 2022
Google Public Storage Maddox Gordon
Brian G. was very helpful in my move and I appreciated his hard work.
June 30, 2022
Google Public Storage Chelsea
Very clean property, renting was super easy. Brian was super helpful and knowledgeable. Would definitely recommend
June 30, 2022
Google Public Storage Serifina
Very clean property. Brian was very helpful with the renting process. Would definitely recommend
June 26, 2022
Google Public Storage G-ma Theo Brogden
GOOD employees ARE NOT hard to find at this Public Storage facility!! I recently met it’s Manager BRIAN on my third trip to visit and examine a facility where the public stores it’s treasured belongings!! I had lots of questions and plenty of concerns because I never expected to be in this position of need as a seasoned senior citizen. BRIAN had the “patience of Job” as he attentively and thoroughly responded to all of my concerns. Even when his credit card machine kept messing up the payment process BRIAN remained calm, cool, collected and apologetic as he entered the required information manually!! My space at this Public Storage is climate controlled, very clean, extremely well lit and easily accessible!! I’m a HAPPY CAMPER!! Thanks BRIAN and Public Storage!!
June 23, 2022
Google Public Storage kayla rowand
Brian was amazing and very helpful .He let me know everything that I needed to know and made sure my things were safe and sound. 10/10 would recommend. Only place I will be going to.
June 18, 2022
Google Public Storage Enelix Morales
Thank you Brian for your assistance. After experiencing a situation with All My Sons 😑. Brain was there to resolve the matter.
June 16, 2022
Google Public Storage Taylor Kinsey
Amazing experience!! The people were super chill, my stuff was never messed with. Very helpful, and kind! Brian gave exceptional service!!
May 30, 2022
Google Public Storage bannor4023
Overall, a fantastic experience! Brian was great. He helped me with my unit and took his time explaining all the details. Highly recommend!!!!
May 27, 2022
Google Public Storage Jamaal Ball
Bryan was very helpful in getting my mom a unit. Be sure to go see him!
May 25, 2022
Google Public Storage Griffen Saylor
I have a unit at a couple different public storages, but Brian was the most helpful and friendliest of them all
May 24, 2022
Google Public Storage Macy Williams
BRIAN AND CARLA WAS A WONDERFUL HELP GREAT CUSTOMER SERVICE🌹💕I WILL RECOMMEND PUBLIC STORAGE TO ANYONE
May 17, 2022
Google Public Storage Denicole Henderson
Brian was very professional and helpful regarding my concerns. He directed me to the right people to voice any issues I expressed, so that I could be heard. Hopefully, public storage will assess their rental policy regarding prorating customers money. Especially, if you only rented the space for 4 days.
May 12, 2022
Google Public Storage Steven Gibson
Verzet did a awesome job!
May 11, 2022
Google Public Storage Dre Black
Is what it is suppose to be.
May 8, 2022
Google Public Storage Christine Ragsdale
Brian was extremely helpful during a very stressful time. He was kind, considerate and professional and his sense of humor was an added bonus
April 29, 2022
Google Public Storage Delilah Walker
Storage is very clean and Brian made the departure from my 2 units very simple THANKS Brian
April 29, 2022
Google Public Storage Mike Golden
Love the area the storage is located. Brian also made all my experiences enjoyable. Not only was he professional he has a great personality. I had no issues for the time I use this storage. I believe it was about 7/8 months.
April 26, 2022
Google Public Storage Hazel Taylor
I greatly appreciate the assistance I had from Brian. He was very courteous, knowledgeable and efficient in his job. Thank you Brian job well done
April 23, 2022
Google Public Storage Michael Burke
Brian is awesome! Got me hooked up quick!
April 22, 2022
Google Public Storage Da Th
Had a great experience here, met with Brian and he was very knowledgeable about the different spaces and what was offered as this was my first time. Great customer service!
April 21, 2022
Google Public Storage Erskine Miller Jr
My experience with this property has been great. Brian and Shawna were absolutely amazing in their customer service. They made sure my needs were taken care of 😃😃😃
April 12, 2022
Google Public Storage Diamondiva
Ryan is amazing! Amazing customer service and very understanding!
April 2, 2022
Google Public Storage Kelli Brown
I just wanted the give a big shout out to Brian. I needed a short term rental. Brian got me all set up with a unit. The facility is nice and clean well run. Brian is very friendly and great to work with. Thank you for such a great experience
March 28, 2022
Google Public Storage Taj Manuel
I thought I was just getting a unit when I walked in, but I left with the best customer service I could’ve possibly had. Brian was able to answer all my questions and he was pleasant to talk to. I almost forgot to leave a review until I remembered he made me laugh.
March 24, 2022
Google Public Storage Vee Brinkley
March 24, 2022
Google Public Storage Jay Richey
March 19, 2022
Google Public Storage Triston Gregg
Carla was fabulous. She tried her best to get me a unit that was the most for my dollar and could accomodate a small trailer. But, we just had to go with the biggest one! ¯\_(ツ)_/¯ Renting process was super smooth, she was very helpful and pleasant, and I got what I needed.
March 7, 2022
Google Public Storage kimberly dabney
Everyone is so helpful and friendly.
March 4, 2022
Google Public Storage Kawaii Gabby
Stella provided me with excellent customer service. She was very kind and explained everything that I was going to need.
March 3, 2022
Google Public Storage Supernova Tv
Best service ever, highly recommend.
February 20, 2022
Google Public Storage Ryan brown
Public storage couple months ago ransacked my unit after 15 days and they stole my inversion table and now they're making me fight to try to get it back the people there are rude disrespectful and they're making me go out of my way to get my equipment back which is also medical needed equipment I would give them negative 10 Stars
February 11, 2022
Google Public Storage Kyle Best
Stella and Brian are professional, helpful and friendly. These are qualities that are lacking tremendously amongst folks nowadays. They explained their process very well and genuinely care for their customers. I appreciate them making this move that much easier.
January 29, 2022
Google Public Storage Holly Gunter
Big thank you to Brian for his amazing assistance.
January 24, 2022
Google Public Storage Ant Legend LIVE
Brian was awesome and very helpful. Would recommend this public storage to anyone.
January 22, 2022
Google Public Storage Crown us brand stocks Stocks
Thanks Brian you was a big help. Really good people here
January 20, 2022
Google Public Storage Keisha Edmonds
Today I went into my local Public Storage. This move has been very hectic for me. I place my order over the phone at first. But the call center guy gave me the wrong information. He told me i needed a 10x10 storage. Well it turns out I really needed a 10x20. I was so grateful to stella who was patience with me and help me to figure out everything I needed to know. She took her time to walk me around to other units just to makes sure i was making the right choice. She explain all the paperwork including insurance. She was a pleasure to work with and I like how she made sure I was completely satisfied with the whole process. She answer every question and gave advice. This is my first storage unit ever and i really didnt have a clue about the sizes. All in all I'm very please with stella and my services.
January 17, 2022
Google Public Storage Sinoda Emanuel
BRIAN AND CARLA ARE SO WELCOMING AND HELPFUL! Gave a lot of laughs and super polite ! Have great people working at this location . 10/10
January 10, 2022
Google Public Storage Britnee Stephens
Brian made my moving and storage experience so smooth! The storage facilities are clean and his bright personality will certainly brighten up your day!
December 18, 2021
Google Public Storage ben mcelwain
Top of the line for public storage, gonna give a shout out to Brian for going above and beyond to make sure me and my wife have had everything we needed to comfortably move in and out. I highly recommend this location for anyone wishing to safely secure their belongings!
December 1, 2021
Google Public Storage Ellen Banks
My experience was simply wonderful even though I can’t remember their names. I went into the one on Jefferson beside Red Lobster, he showed me a unit that I was interested in, explained everything to me and I was out the door. Really nice, professional staff
November 12, 2021
Google Public Storage Zina Spicer
November 1, 2021
Google Public Storage Nicole Strong
November 1, 2021
Google Public Storage Alex Azodi
Great, easy space with decent price. Brian was super chill and made sure was all set throughout the whole process.
October 4, 2021
Google Public Storage Cathryn Reese-Suppa
Brian exelent service He quickly handled my billing issue
September 14, 2021
Google Public Storage Trisha Mills
This is our first time needing a storage unit. I called the office to get some information and within minutes Stella returned our call. She agreed to meet with us the same afternoon so we can gauge the size of the unit we would need. I had PLENTY of questions and Stella was beyond kind and helpful. Because of her we decided to book immediately and look forward to navigating the app for easy access. I would highly recommend this particular facility as the customer service is top notch.
September 10, 2021
Google Public Storage Dana Fernandez
Associate was friendly and clearly provided the information.
September 3, 2021
Google Public Storage Lawnita Harris
Rosette is awesome every helpful and kind she goes above and beyond when assisting customers Thank you so much for helping my family receive all our property
August 24, 2021
Google Public Storage Tanaya Moore
Stella was very personable and patient
August 6, 2021
Google Public Storage Chuck Timmons
Brian & Stella offered 5 star service . Very friendly and helpful with my renting process.
August 4, 2021
Google Public Storage Kashd0ll. Shåy
Stella is amazing
August 1, 2021
Google Public Storage LeJuan James
Great experience, good customer service! Brian was also great support making my move in and move out a breeze. Definitely recommend!
August 1, 2021
Google Public Storage Jessica Kravitz
The manager Brian was extremely professional an helpful. I've never had such an easy experience.
August 1, 2021
Google Public Storage Blackwolf
Had a great experience at this Public Storage. The manager Brian was very polite and helpful. Highly recommend this location.
August 1, 2021
Google Public Storage Jerrid Neeley
Excellent facilities and service. The property manager Brian is helpful and knowledgeable. He goes above and beyond.
August 1, 2021
Google Public Storage WALKING WITH THE WASHINGTON'S
Property manager Brian was a great help and checked on us several times to make sure our move in went smoothly. Thanks public storage....
July 16, 2021
Google Public Storage Raymond “Ray” Macario
Brian is absolutely professional, amazingly clear headed and knows what he’s doing. Super nice as well and work along with customer such as me.
July 10, 2021
Google Public Storage Miss Mac
Great customer service very helpful go see Stella and Brian….they were amazing
July 9, 2021
Google Public Storage Jerry L Moore
The lot attendance was very rude.
July 4, 2021
Google Public Storage Madison Clapsaddle
Brian and Stella at the front desk have been very attentive, accommodating, and friendly. I would recommend this location to others who want an easy storage experience. Very happy!
July 4, 2021
Google Public Storage moses jones
Stella and Brian are the best. Very friendly and helpful. I’d recommend this location to a friend.
July 3, 2021
Google Public Storage Mel
Location was easy to find. Brian and Stella are there in the office to help with any questions or concerns. Very nice and helpful on moving day!
July 1, 2021
Google Public Storage Brendan Lucas
The spaces are not very large, nor climate controlled, and yet it seems they are taking advantage of the pandemic by hiking the prices up by nearly $40 in 6 months. Absolutely ridiculous. It is a mess getting in and out of the parking lot, and the facility is impossible to navigate if you have a larger vehicle. Ya know, the kind of vehicle you need to move things to a storage unit.
June 30, 2021
Google Public Storage C Walker
Both Brian and Stella were personable and professional. It was easy to reserve a unit and to access it. Not only was the unit clean, but the property is as well. If we need storage in the future, we will be back!
June 30, 2021
Google Public Storage Quency Wallace
Great place to store your items!
June 22, 2021
Google Public Storage Ramson Julio
Military friendly and discount. Air conditioning inside the storage was a plus especially when you're moving in summer. Brian was very helpful and closed my account quick.
June 13, 2021
Google Public Storage Merfake Semret
I had a reservation at a Public storage that does not have a live person. The self help machine could not find my reservation. So I was directed to this near by storage for the paper work where I found Mr Brian. He was very professional and helpful. He provided me all the help I needed. Best customer service. Thank you so much.
June 4, 2021
Google Public Storage Tiffanie Johnson
May 31, 2021
Google Public Storage TheKenzoid Elkhorn
May 16, 2021
Google Public Storage Kelton Mayo
Brian helped and was amazing!
May 13, 2021
Google Public Storage Christina Houston
Great job
May 8, 2021
Google Public Storage Matthew Turner
Located at 12600 Jefferson. Just moved out today and Brian was awesome. Great representation of public storage
May 7, 2021
Google Public Storage John Nickerson jr
May 1, 2021
Google Public Storage Richard Cook
This location is the best. Brian is particularly helpful, always willing to go the extra mile to make sure the customer is satisfied. He's friendly, and enjoys working with people. We were happy to put our complete trust in his skills and abilities. He is always available and ready to help, no matter what.
May 1, 2021
Google Public Storage Karen Hunt
Brian was the sweetest. So helpful and could relate to customers. By far the best public storage we have been to.
April 26, 2021
Google Public Storage Amanda King
Brian made my experience really pleasant, the facility is really nice. I have zero complaints!
April 25, 2021
Google Public Storage Reynaldo Sosa
This location has been a helpful and pleasant experience. On top of that Brian gave me a call telling me my unit was not properly secured. Thanks to him nothing was stolen. Very much recommended for your personal items and feeling secured your items will be taken care of.
April 25, 2021
Google Public Storage Angela Bartley
Brian was wonderful! He was very polite and helpful with options of downsizing my unit. Thank you Brian
April 25, 2021
Google Public Storage Ta'Jainay Cheek
April 25, 2021
Google Public Storage Ricardo Hugo
Good, clean property and great people, Bryan very helpful with getting started on the public storage app for easieraccess. Thanks you guys!!!
April 24, 2021
Google Public Storage giraffegirl84
This is by far the cleanest storage facility I've seen. Brian was extremely knowledgeable and went over every detail to make sure i got the space I needed. Definitely recommend this office for all of your storage needs.
April 20, 2021
Google Public Storage Synthia Martin
Brian was very helpful and professional. Great person and great service.
April 16, 2021
Google Public Storage Katrisha Linton
Great experience at this location. They were very fast and friendly
April 11, 2021
Google Public Storage Beverly Hoercher
Brian gave excellent service and broke everything down to me to where I could u understand. He was very polite and helpful. I dont think you could have a better emplyee!
April 10, 2021
Google Public Storage Sarah Woodring
This place is great! Amazing customer service- Brian explained every step of the rental process and answered all of my questions!
February 12, 2021
Google Public Storage Simone Salisbury
Stella was overall magnificent! She was very warm and welcoming from the moment we walked through the door until we left. She was very knowledgeable, and didn’t fail to provide all the information needed. She made the process quick and smooth. Please upgrade her office and give her a promotion!
February 11, 2021
Google Public Storage Ralph McCulloch
Office person, Stella, was great. She answered all my questions and the whole process took only minutes.
January 23, 2021
Google Public Storage Yvonne Christian Evans
Stella was the best customer service lady I have met with in a long time she was outstanding she help me with everything very respectful.even while Stella and I were taking care of my storage unit some guy walk up to my husband who was waiting in the car got very NASTY and very disrespectful to him saying it wasn't a parking spot we just pull there to make sure we are at the right location he was very rude we don't know if he works there or not but being that rude and nasty was not call for management need correct his attitude Stella was outstanding I love her customer service.
January 18, 2021
Google Public Storage Alicia Lance
January 4, 2021
Google Public Storage Stephine Church
December 12, 2020
Google Public Storage eston taylor
Stella was very helpful !
November 24, 2020
Google Public Storage Melissa Ray
November 20, 2020
Google Public Storage Devin Lackie
So we came in kinda late office hours and kinda put a lot of work on Stella. Even with that she was awesome handled everything with ease and was cheerful the whole time for the late night we was having this was greatly appreciated. Awesome service thanks Stella.
November 5, 2020
Google Public Storage Meyka Evans
I had the pleasure of meeting Stella today as she assisted me with my Public Storage rental. On a day when the country’s anxiety is at its highest, Stella’s warm demeanor was extremely calming. She was knowledgeable and personable. I felt as if I were talking to an old friend. The customer service at this location is top notch. Prior to meeting Stella , I met another young lady yesterday and she was just as awesome. I would highly recommend this location to anyone looking for storage. Thanks Stella!!!
October 4, 2020
Google Public Storage Jasmine Pulley
Stella was amazing! It’s my first time using a storage unit and she gave me advice on how to pack my things and pick the correct size unit. She was pleasant from the beginning to the end. THANKFUL FOR HER!
September 26, 2020
Google Public Storage diane gordon
They make you feel very welcome from the minute you walk in the door. The check is very fast but everything is explained to you. They even tell you somethings that are a good idea to use in your unit. Very good service.
August 8, 2020
Google Public Storage Shajuanna Loftin
The sale associate was so help and walked me thru different storage sizes along with advising me how to place my property into the storage..
July 29, 2020
Public Storage Rolanda Atkinson
Hello do yall have a truck to move my stuff
July 26, 2020
Google Public Storage W247 RCV
July 20, 2020
Google Public Storage Lorenzo James
Great place to storage things
June 24, 2020
Google Public Storage Caroline Reed
I placed an order to receive a storage unit without knowing what was going to happen. I lost my job and I had to move out of state. I explained my situation and said if it had to be sold fine. They gave me the option to go to a local PS and sign away my unit which I did the next day. A month later they continue to harrassingly call me 3 to 4 tines day every day and my family. Saying it's up for auction. I DO NOT recommend them.
June 9, 2020
Google Public Storage Patricia Carson
Marla is always a pleasure. She is professional but personable, she really shows she cares about every customer.
April 22, 2020
Google Public Storage SenshiPrincess
April 7, 2020
Google Public Storage james overton
My cousin has been using this location for a little over a year now and everytime we go to the space Marla always checks in on us to make sure we're good. She is always looking out for her "guest"😂. Ms. Marla is good people
March 17, 2020
Google Public Storage Chris J
March 15, 2020
Google Public Storage Toni Stover
Marla is the best property manager she helps out with everything
February 28, 2020
Google Public Storage Nadine Dunbar
Marla was very professional and informative and patient everything a professional should be and is hard to find
February 25, 2020
Google Public Storage Caitlin Woolley
Marla was great. Really nice and professional.
February 23, 2020
Google Public Storage Rebecca Coulthard
I've been using Public Storage for almost 2 years. I have been 100% satisfied with their services! Best customer service. Marla is a true sweetheart! Always attentive and super friendly! I highly recommend this location because of the superior customer service!
February 21, 2020
Public Storage Marilyn Terry
what is a 8x8 storage unit cost?
February 16, 2020
Google Public Storage Emily B
Marla was fantastic to work with and she greets you with a smile and positive attitude! We chose the right storage unit to temporarily hold some items. She was very thorough throughout the complete process and I will come back if we ever need a storage building again!
February 6, 2020
Google Public Storage A k
They want you to pay for a whole month even though you're only going to go to three days over your date and they turn around and rent the unit again so they're making money twice for the same storage unit !
January 27, 2020
Google Public Storage Vincent Smith
If you have a storage need look no further than Marla. You are greeted at the door by a cheerful professional that can answer any question and have you in and out with keys in no time at all. If more folks had her level of commitment and attitude, repeat business would be the norm. Thank you!
January 16, 2020
Google Public Storage Jason DellaValle
Rachel the manager was patient and informative when I arrived at the office with my mom looking for some help. Go see Rachel and she will take good care of you!
January 13, 2020
Google Public Storage Robin Cahill
Mrs.Marla is phenomenal! Very informative! She took care of ever need and/or question I had. The whole process was explained to me throughly. Most pleasant experience I've had in newport news!
January 6, 2020
Google Public Storage #SJH Virginia
Taliyah was very helpful and very professional....
December 20, 2019
Google Public Storage Dawn Joyner
Taliyah was very professional and helpful in choosing the right size storage for our needs! The price couldn’t be beat!
December 19, 2019
Google Public Storage P Jones
I was very pleased with Taliyah's professionalism, I would definitely recommend this location
December 19, 2019
Google Public Storage Niani Dunn
Taliyah was very helpful she stayed and waited for me to get there because I was stuck in traffic. She went over everything with me and took me around to see my unit.Thank you so much wonderful customer service
December 9, 2019
Google Public Storage nf sellers
Marla was AWESOME. SHE was very informative and polite.
December 8, 2019
Google Public Storage Don Sheedy
Over priced for what you get. No gates anymore, and the ceiling insulation is all dropping on our stuff. Then out of nowhere the raise the price for this dump. I'm moving out of there.
December 7, 2019
Google Public Storage Jentri Batton
Taliyah was very professional and polite! Will gladly refer others!
December 6, 2019
Google Public Storage Kodi Carson
Marla is always a blast to speak with. She makes every interaction quick and painless. Marla has a way of treating everyone like family.
November 23, 2019
Google Public Storage Donna Kelley
It is very clean, employees are exceptionally friendly, knowledgeable about property and helpful.
November 23, 2019
Google Public Storage Jazmine Newby
Marla was great and helped me. Thank you
November 21, 2019
Google Public Storage Julia Wendland
Marla is a great asset to the company. This was the best experience to move.
November 18, 2019
Google Public Storage Gina Jones
I was very pleased with the level of professionalism of Marla at this location. She had all the answers I needed.
November 2, 2019
Google Public Storage Jonathan Garinger
Absolutely the best! Honestly this location took the worry outta the entire process. It’s clean and tidy. Great prices and options on every level. Marla was not only a pleasure to chat with but she makes ya feel at ease and is very knowledgeable. Thank you so much for the great experience!!
October 21, 2019
Google Public Storage Marina Nuno
(Writing from wife's account) I was helped by Ayannah & Marla were very friendly, quick, and professional. It was at a decent location, and storage look kind of rough. Location is under renovations.
October 12, 2019
Google Public Storage brandon nixon
Professional and reliable great experience from manager.
October 9, 2019
Google Public Storage Frankie Aquino
Marla is exceptional in the service she has given us. I have had a pleasure in her helping my family and myself after long travels from Utah. I am happy I made the decision to come to this organization for assistance.
October 5, 2019
Google Public Storage Dr F Harris
Marla was incredible! Not only did she work an excellent deal, but her energy level & customer service made the process flow very easily...Keep up the good work!
October 1, 2019
Google Public Storage Erica Montegut
The ladies were awesome. The unit was nice and clean. Marla explained everything and made the transaction simple and quick. Really impressed. Highly recommended.
September 23, 2019
Google Public Storage Dawn Aquino
I recently moved here from North Carolina and had the absolute pleasure of dealing with Marla. Her excellent customer service and willingness to help exceeded my expectations! Thank you Marla
September 23, 2019
Google Public Storage Carolyn Meggs
Im not one to rate too many place but when I have a great experience I feels it important. My experiences with other storage places have really been a terrible thing but when I got to this location...the staff was amazing! Marla and Yosia were so helpful and professional! They made sure I had all I needed and was ready for this big transition! They answered all my questions and were knowledgable about everything. Thank you ladies! Keep up the great customer service!
September 22, 2019
Google Public Storage Bryan Ransom
Marla has great customer service great manager will refer to other people
September 22, 2019
Google Public Storage Tamara Venable
I called to check on units trying to get the right size unit marla was very helpful friendly and knowledgeable
September 11, 2019
Google Public Storage Tammie White
Thank you marla, for your excellent service. Pleasant atmosphere and clean. Lovely attitude. She loves her job and it shows. Highly recommend her a promotion.
September 10, 2019
Google Public Storage Leah White
Marla Overten is a wonderful employee. She helped me when In need for help .
August 28, 2019
Google Public Storage Jay Hoffer
Marla was outstanding - very courteous, professional, and communcition was excellent. Well done
August 21, 2019
Google Public Storage Phiphi Clark
Marla was very helpful . Her services was professional and she was very kind. The storage was the size I was looking for and price was a deal. Thanks for your services public storage!
August 17, 2019
Google Public Storage Barbara Jean Pair
Miss Stella and Miss Linda are very helpful when transferring the space
August 8, 2019
Google Public Storage Ronald Boone
Tamika was very helpful.. she has a great personality and is a lot of help..I would definitely recommend this place because of my experience with Tamika
August 3, 2019
Google Public Storage Angel Phillips
Tamika was an excellent help during my visit to the Public Storage location on 12600 Jefferson Ave in Newport News. Please reward her efforts that boost your company!
July 18, 2019
Google Public Storage Emmanuel Nicolis
Marla is the BESTEST!!! and she is a military spouse so she is very understanding of our particular needs and situations. Definitely store here!
July 17, 2019
Google Public Storage Ljg Qwill
Jean was great. , so helpful with what I needed. If you need a great storage facility this is it.
July 16, 2019
Google Public Storage Kamaria Pearson
Stella & Linda are Great staff!
July 13, 2019
Google Public Storage Kima Moore
Jean was such an excellent person helped me with everything and explained everything to the fullest
June 25, 2019
Google Public Storage Carmen Wilson
She was great in all the aspect.
June 24, 2019
Google Public Storage Fred Castle
Marla was a great help! Got everything sorted my first visit! Would definitely recommend!
June 17, 2019
Google Public Storage Dawson Cormier
Perfect for deploying Marla is the person to talk to!
June 15, 2019
Google Public Storage Ashlei Warren
Marla was EVERYTHING! She is very knowledgeable about her job and makes you feel right at home! Her and the rest of the staff are a perfect reflection of what to expect from Public Storage! Thank you for making this an easy experience!
June 6, 2019
Google Public Storage PHampton
Jean assisted my mother today and she was amazing. We got the best deal for the space we needed. Thank you Jean! Moving can bring anxiety and you helped us through it!!!!!
June 3, 2019
Google Public Storage Lynn Hoeffer
May 30, 2019
Google Public Storage John G
Jean was great! Very professional, helpful, and friendly.
May 15, 2019
Google Public Storage Xylina Carson
Marla is wonderful! She addresses all of my needs in a quick and orderly fashion! Might I add that she is consistent on her great customer service! You rock girl!
May 11, 2019
Google Public Storage Eddie Dent
Jean was great this morning. Answered all my questions and was very nice to work with. She had everything ready for me to check in to my unit and made it a very seamless transaction. Very pleased with the staff and my unit.
May 10, 2019
Google Public Storage Paige Hite
Jean was very helpful with the whole process and even helped us find a climate controlled unit within my price point. 10/10 do recommend
May 5, 2019
Google Public Storage Kayla Causey
Marla is very professional and just the sweetest person I have ever met, my favorite location just because she's there.😊😊😊💖
April 27, 2019
Google Public Storage vincent jones
Jean and Marla offer great customer service!
April 18, 2019
Google Public Storage Robbie Tyler
The property attendant was very polite and informative. I would definitely suggest this place of business to anyone. Thank you so much.
April 18, 2019
Google Public Storage Fred Holloway
Came in an replace my lock. Jean has great customer service. I really appreciate her help!
April 14, 2019
Google Public Storage Umesh Maskey
Jean was very nice and helpful. A+ customer service.
April 13, 2019
Google Public Storage JELYNN jones
I called about pricing and spoke to Jean she was fanominal very informative and patient because i was watching my grandkids i actually am coming into the location that jean is working ive never had a more professional person that actually listened to what i want and also know what products and services that would protect my belongings ! She deserves a raise
March 17, 2019
Google Public Storage Jessica Harless
March 17, 2019
Google Public Storage PYFCO Treasurer
Property is well kept and staff is helpful.
March 4, 2019
Google Public Storage Kim Daniels
Customer service is great!! Linda is wonderful 😊😊😊😊
March 1, 2019
Google Public Storage Pam Lucas
Very professional! Jean is super nice and helpful!
February 28, 2019
Google Public Storage Walter Slocum
Linda is great to work with... Wonderful personality...
February 28, 2019
Google Public Storage thatboi mari
It was really great she was really helpful and did her job well
February 26, 2019
Google Public Storage jimmy lynn
I have never had such a good time giving my money away!! Marla was an outstanding representative of your company.. She was very helpful and went beyond what was needed to inform me of how to get onto the property..
February 21, 2019
Google Public Storage desiree green
My wife and I have been renting storage from them for the past few months. The staff is nice and have no problem answering your questions. Marla made my first time renting a storage unit easy and carefree.
February 19, 2019
Google Public Storage my cats
Average self store facility.
February 18, 2019
Google Public Storage dee carter
I just want to say i had the best customer service in this store Ms Marla very helpful an kind at meeting my needs for place to store my things i would recommend any one to go there thanks again
February 17, 2019
Google Public Storage roland fenn
Marla is friendly and has good customer skills. I haven't had any problems since I've been here
February 17, 2019
Google Public Storage Deanna “Dee” Bias
Marla has very good customer service skills. She greets you with a friendly smile and help in anyway that she can. You can tell she really enjoy what she do. I recommend public storage to all my family and friends.
February 16, 2019
Google Public Storage Rita Stafford
Jean was great, she has amazing customer service
February 13, 2019
Google Public Storage John McMichael
RIP OFF. After a year Company raises rent a little all the time, 75% in two years. Like a frog in water and slowly raising the temp til cooked to death. Avoid these scammers.
February 9, 2019
Google Public Storage Donna Logan
I was very impress with Jean,she was very helpful .The unit was just what I needed. I enjoy our conversation and felt very good doing business with her. The office and unit was clean. We talk about thing could do to help keep my things in order. I can say I was having a hard day when I went in to rent and my conversation with her made my day a lot better. I just want to thank you Jean for being so kind.
February 5, 2019
Google Public Storage Ernest McElhaney
Awesome job 😁😁😁
January 27, 2019
Google Public Storage Dana Warner
Great facility! Never had an issues and staff was fantastic and so helpful!
January 17, 2019
Google Public Storage Amanda Hildebrand
My boyfriend is deploying and we need to put his things in storage and Marla was the most helpful. She was very knowledgeable about the storage units and gave some advice and tips on storing things. She is one of the sweetest ladies ever! Would definitely recommend her helping you.
January 16, 2019
Google Public Storage Ron Atalig
Ms. Marla, was very knowledgeable and helpful with the timeline I was enduring with my move. Thank you for your assistance and greatly appreciated my friend.
January 4, 2019
Google Public Storage Ron O
Great experience. Jean was super knowledgeable, friendly, and had a super positive attitude. Took less than an hour and got a better unit than what I thought I wanted. Fantastic place to utilize!
January 3, 2019
Google Public Storage Marcus Holman
Linda was awesome!
December 29, 2018
Google Public Storage Maria Nevarez
Marla was amazing !! Provided me with all the information up front without me having to ask! She made this process super easy!! Thank you
December 19, 2018
Google Public Storage Cheryl De Lyons
Costly and inconvenient vs others...don't be fooled by the $1 incentive
December 18, 2018
Google Public Storage Carol Perry
Marla was very helpful and patient with assisting me....She works at 24308....Thanks again Marla... Happy holidays and be blessed 😀
December 14, 2018
Google Public Storage Keith Jones
Ok
December 9, 2018
Google Public Storage Cheryl Davenport
December 4, 2018
Google Public Storage Kourtney carson
Great experience during a stressful time. Marla was awesome. She is extremely knowledgeable and understanding.
December 3, 2018
Google Public Storage Tonya Strong
Marla is great person for her customers she looks out when we have a problem she does her job very well keep up the good work Marla!
November 29, 2018
Google Public Storage Lynette Baldwin
November 25, 2018
Google Public Storage Phil Tofts
Just signed up today. So far so good. Amazing 5 star customer service from the locations manager Marla!
November 23, 2018
Google Public Storage Kisha Brown
One of the best services I ever had. Marla was the best she was nice sweet honest. Definitely recommend this one
November 19, 2018
Google Public Storage Helen Herring
I was very pleased with the storage unit that I rented. It was clean and seemed to be safe. The only thing that I was blind sided with was having to pay for rental insurance. (Everyone who rents from them has to pay for the insurance every month. I signed up on line with a good deal, but when I got to the store, I was told about the insurance addition. I never heard tell of such a thing! Other than that, the lady Marla who did everything with us from beginning till end was very sweet and knowledgeable. She made sure that we understood everything and told us to call her anytime we may have any questions. Good job MARLA, you are worth your weight in gold!!! Our storage rental went very smoothly.
November 14, 2018
Google Public Storage Rodney McLean
Marla was extremely helpful and pointed me in the right direction with what I needed. Very helpful and very friendly.
November 8, 2018
Google Public Storage Seven Warren
Ashley is such a sweetheart, greatest customer service skill ever hire more representatives like Ashley thank you Ashley act public storage on 12600 Jefferson Newport News va 23608 ask for Ashley
November 8, 2018
Google Public Storage The Black Sheep.
The front desk was Awesome Ashley was Phenomenal. Thanks so much public storage it's great representatives like Ashley who assisted me so well on great deals in the perfect unit size.
November 6, 2018
Google Public Storage Cathy Leavor
October 30, 2018
Google Public Storage Michelle Rosa
The young lady working during the day was phenomenal. She was helpful, efficient and most of all very friendly.
October 10, 2018
Google Public Storage denise byrd
October 8, 2018
Google Public Storage Gayle Lynette Brown
Very nice ladies. Excellent service. Thanks again, Marla. Awesome ladies. I appreciate everything.
September 19, 2018
Google Public Storage Dystanie Scippio
Ms. Maria was very polite and made sure I was satisfied . I loved my experience !
September 10, 2018
Google Public Storage Al Langley
September 5, 2018
Google Public Storage Aaron Butterfield
September 3, 2018
Google Public Storage Latoya Davis
Marla is AWESOME SAUCE! Very polite and friendly
August 31, 2018
Google Public Storage Wanda Smith
I felt like I was moving in with Marla as she was processing my move-in. She knows her customer service. I also like the location of the unit.
August 27, 2018
Google Public Storage Nah Nikki
Marla is an excellent manager. Very helpful.
August 25, 2018
Google Public Storage Jennifer Smith
August 24, 2018
Google Public Storage tanya munson
August 14, 2018
Google Public Storage Cynthia Lopes
Great customer service and friendly personality.
August 11, 2018
Google Public Storage John Smith
Property is well maintained. Marla makes every customer feel appreciated and special. She gives her personal attention to every detail. Highly recommend!
August 11, 2018
Google Public Storage Selwyn Rogers
July 24, 2018
Google Public Storage Cheryl Bailey
July 13, 2018
Google Public Storage Eric McWhite
I've experienced the best customer service ever! The beautiful Marla made things easy. I wish she was able to be cloned and placed everywhere customer service is needed.
July 4, 2018
Google Public Storage Team Best Fit
We were helped by Jasmine. Her customer service was excellent. The rental process was easy and fast. We were given a great rate and were happy with the size of the space.
July 2, 2018
Google Public Storage Princess Williams
Marla was professional, polite and well prepared on giving information on my account.
June 26, 2018
Google Public Storage Carole Avancena
Marla was absolutely wonderful!
June 26, 2018
Google Public Storage Derrick R Wright
Great customer service experience with manager Marla.
June 25, 2018
Google Public Storage T Bell
I absolutely love the young lady here. I had no clue what I needed and she had an answer for it all. My sister needed a unit and she was able to give me all the information to get her started. I will recommend Mrs. Marla she was amazing.
June 19, 2018
Google Public Storage bettiqua sellers
Marla is absolutely AMAZING!!! She's very professional and definitely knows her job! If you need to rent a storage, Marla is definitely the one to go see!!!
May 29, 2018
Google Public Storage Darryl Baylor
Nice clean facility.
May 9, 2018
Google Public Storage c akers
Thanks Again Marla !!!!
May 7, 2018
Google Public Storage Kelly Cooper
Marla was amazing from the time we entered the building. She was ready with all the information we needed and she was articulate and friendly. I was in and out in such an efficient manner I would recommend this storage facility to everyone.
April 29, 2018
Google Public Storage Melanie Riley
Marla and Jasmine are so kind , courteous and professional! Thanks, ladies! -Melanie
April 27, 2018
Google Public Storage John Spatz
I would recommend using any other storage facility but this. The units are fine and average priced but the management leaves a lot to be desired. I had a dispute with them over an extra month they were charging me, despite having been moved out for a month. I had called previously and asked to have my account closed as we had removed everything, they said no problem and that they would check the unit was empty and let me know if they needed anything further. I never received a follow up phone call and figured the account was closed. The next month I got a passed due notice on a bill, I called in and was told that the lock was still on the unit and that the account couldn't be closed until the lock was removed. Which fine, understandable, but why didn't they call me back a month before that and let me know the lock was still in place? Then they proceeded to charge me late fees. I asked to speak with a manager, which I was told she would call me within 24-48 hours, that never happened. I called the main customer service line and was told I would need to speak with the regional manager and that she would call me within 24-48 hours... never happened. They lack attention or customer service. Spend the same but pick somewhere with better management and customer service. UPDATE: Jenny called me and has addressed my complaint and I have updated my review star total as they did finally address my complaint.
April 23, 2018
Google Public Storage Adelyn Noble
I had the privilege of being helped by Marla and she was very clear and helpful. I am a college student and was looking for a specific price range and she did everything she could to help get me there. Very clear about expectations and details regarding storage space rental.
April 22, 2018
Google Public Storage Jamar W
April 21, 2018
Google Public Storage Sheila Williams
I give 5 stars to Public Storage because of Marla’s service. Marla gave me excellent customer service and a welcome back customer service. Thank you Public Storage and thank you again Marla for your services.
April 16, 2018
Google Public Storage Tammy Morlan
This was by far my best experience renting a storage unit ever. Marla was great, great attitude great personality very knowledgeable. I would totally recommend this to anybody. Great prices were a bonus :-)
April 10, 2018
Google Public Storage Saeed Abdul Waheed
The service and professionalism that Miss Marla provided made my mother's and I experience with Public Storage an enjoyable one. I will highly recommend renting from this company. Thank you!
April 6, 2018
Google Public Storage L CARROLL
LaTonia has been a tremendous help for me and my family! I am very appreciative for her hard work and dedication. She is a great worker and I am sad to see her go.
March 25, 2018
Google Public Storage Sharon Whiffen
Public Storage has been good to me I had to store a few things there for a while never had a problem
February 21, 2018
Google Public Storage T Berry
Nice and friendly employees. Latonia is very helpful and courteous. Great place.
February 15, 2018
Google Public Storage Latasha Christian-Goode
February 3, 2018
Google Public Storage Chris Smith
Well maintained, respectful, and spacious storage areas
January 31, 2018
Google Public Storage Brandon
Stella was very helpful. Great place to store your property
January 25, 2018
Google Public Storage Mz Sherell
La Tonia was great. She assisted me with my unit. Very pleasant, helpful and professional .
January 5, 2018
Google Public Storage Adam Holliday
December 14, 2017
Google Public Storage Diane Williams
Just signed up for a storage unit after researching countless ones near me. Best price around! Latonia went above and beyond to assist me in my decision. She drove me to each available unit to check my options. Great Customer Service! The registration process was simple and smooth and the $1 first month fee didn't hurt any!
December 10, 2017
Google Public Storage Gregory Cooper Cooper
November 12, 2017
Google Public Storage John Lawson
November 4, 2017
Google Public Storage harold mccallum
5 star service from Stella
October 31, 2017
Google Public Storage Joyce Taylor
My son was given furniture
October 23, 2017
Google Public Storage Nline2Blast
It's gated!!
October 1, 2017
Google Public Storage JoAnn Bunch
Linda is a value asset to Public Storage with her personality in handle us the customs
September 13, 2017
Google Public Storage Christopher Pennington (Coach P)
September 8, 2017
Google Public Storage Andre Smith II
Ms. LaTonia is excellent at her job. She made my move in experience quick and easy. Very professional and experienced.
August 11, 2017
Google Public Storage Thyessa Burton
August 8, 2017
Google Public Storage Phonz I
This public storage unit place is a very nice clean and we'll kept place. I do recommend this public storage to people I know and who is looking for some were to place there thing. Ms latonia is a very helpful person along with the rest of the staff there. Once again thanks.
July 29, 2017
Google Public Storage Wesley Mcclenney
July 21, 2017
Google Public Storage Clifton Savage
The staff have always been great. Management is very customer friendly and responsive. The only reason I am moving out is due to moving to a different city. I have kept my goods in this unit for over a year now without any issues.
July 16, 2017
Google Public Storage Joe Love (Boom Baby!!!)
Customer service representative was very nice and knoledgeble
July 11, 2017
Google Public Storage Michael Sillaro
My mom asked where she could get a unit from and I made sure I let her know to let LaTonia help her. She's always so friendly and helpful. Her customer service was awesome as always! She's a keeper! Thanks for the help LaTonia!
June 26, 2017
Google Public Storage Michael Koeppen
Convenient!
May 22, 2017
Google Public Storage Deunan Knute
excellent service. excellent staff. superb experience.
May 9, 2017
Google Public Storage Gwendolyn Clash
LaTonia is a very friendly and knowledgeable person who exhibits much expertise while helping customers. I will continue to recommend Public Storage to others.
April 25, 2017
Google Public Storage Sonya Sinclair
Gee was a great help. He made a stressful event run very smooth for me. He is what good customer service is all about.
April 23, 2017
Google Public Storage Nicholas Enoch
Gee did a great job with providing me with my new storage for the first time.
April 2, 2017
Google Public Storage Aaron Nesbitt
Gee is the man. Very friendly, patient, and knowledgeable. Would recommend to anyone and everyone.
March 15, 2017
Google Public Storage Frank Hargrove
March 6, 2017
Google Public Storage Tom Struble
Gee is always friendly and polite. Pleasure to do business with.
March 1, 2017
Google Public Storage Terry Fitchett
Gee is amazing each and every I come in always provides good customer service and ask me how my space is working an absolute pleasure to work with
February 23, 2017
Google Public Storage Bill G
Latonia is very professional and willing to help. She made my moving experience much less stressful. An asset to Public Storage.
January 16, 2017
Google Public Storage Adegoke Adejumo
Thanks Gee for the service. Well detailed info was given
January 2, 2017
Google Public Storage Brian Thompson
LaTonia was very helpful,friendly,and professional.
November 15, 2016
Google Public Storage Edwin Exantus
Always clean and friendly service from Latonia Clay. Very knowledgeable about the products.
November 8, 2016
Google Public Storage Bernard Harris
LaTonia. So wonderful and dedicated employee always found to be professional and courteous and very helpful would highly recommend her services to anyone she's a wonderful asset to your company
October 27, 2016
Google Public Storage Crystalinvisable part Eastman
Gee 5 star service
October 22, 2016
Google Public Storage Leonard Arnold
Very poor service and had fence knocked down from a storm weeks prior and still not repaired
October 6, 2016
Google Public Storage Janice Carroll
I just want to say how much I appreciate ur workers especially Latonia, how she went above n beyond to try to help me when I was out of work n u raised my payments n I never received a notice. She spoke with her manager to try to make something happen for me n I was always on time w/payments. So I really give her props.
October 5, 2016
Google Public Storage Justin C
Latonia is very courteous and helpful. She answered all my billing questions and assisted me with selecting the best storage space for my needs
September 27, 2016
Google Public Storage Ray Hopkins
LaTonia provides prompt and cheerful service and very helpful with my storage needs
September 24, 2016
Google Public Storage Melvin Lunsford
I came in looking for G and la tonia helped me she was very helpful with the size i needed to help me get the most for my money. I also appreciate her calling to check on me cause i was running late i guess that y im a returning customer.
August 28, 2016
Google Public Storage Jeremiah Fennell
Very good customer service over the phone with sales/reservations and in person with Gee! Very helpful...looking foward to further using their services.
August 27, 2016
Google Public Storage Momma D
Gee is very professional and went out of his way to provide me with the best service!!
August 21, 2016
Google Public Storage Ronnie Harrison
Great customer service
August 6, 2016
Google Public Storage Kimberly Moore
I've rented a storage unit from your location on Warwick Blvd. For a little over a year. I also made my payments at that location as well. Until I found out that Latonia switched locations. Now that she's at the Jefferson Ave branch. That is where I make my monthly payments. Although my unit is still on Warwick Blvd. That's how much I value and appreciate Latonia's "Awesome" customer service! She's a very warm, friendly and kind person.. I look forward to seeing her monthly. I will not be in need of the unit for much longer. I told her that I'll continue to stop by. Just to say hello! I'll also recommend customers to whatever branch she grace her presence with. A customer that appreciate Latonia's customer service~ Kimberly Moore
July 27, 2016
Google Public Storage Jazz Ross
Every time I come to this public storage location Latonia is very friendly and very knowledgeable about the property and products. She was informative about open positions with in the company. If someone is looking for a storage unit I highly recommend this location.
July 2, 2016
Google Public Storage Petra Campbell
My experience was with Latonia. She was very helpful and professional in giving info and tips on the storage unit rental and how to store items. Very friendly which made this experience quick and pleasant!!
June 22, 2016
Google Public Storage Lillian Drew
As my family were waiting on closing on our home we had to find a storage. With that said, I made arrangements to visit three storage properties and the two I contact didn't seem interested or not in a new customer. So I took my business to public storage when I call first and spoke with Latonia. Latonia answer all my questions and assure me that she/company will take good care of my family belongings. Plus it was mention that we could move in with the special of $1 for the first month; that was right down my allay because of our financial situation. Latonia made sure for me to take advantage of the boxes bundle. I was definitely taken care of and recommend others. In my opinion this is a family oriented establishment, they care about you!!!!!!!
June 7, 2016
Google Public Storage Darrille Hamilton
Because of the great service thar I receive and the help I receive from Laconia makes this a great place to do business.
May 4, 2016
Google Public Storage John
Gee did a great job and had me setup with a unit in no time. Thanks!
May 4, 2016
Google Public Storage Anthony
I have rented a storage unit from Public Storage twice. Both times I was serviced by LaTonia at both the 12600 Jefferson Ave. and 13410 Warwick Blvd. site. Both sites was clean and easy accessible. The customer service was excellent. I would highly recommend renting from this company.
April 30, 2016
Google Public Storage evelyn acosta
Didn't get the key to our storage room! ! & now no one answers the phones
April 30, 2016
Google Public Storage Liliana Acosta
Nice and very informative .gee
April 15, 2016
Google Public Storage jay Montana
Ajuana is so nice , helpful and has beautiful smile and office is clean and smells wonderful
April 4, 2016
Google Public Storage Anthony Urtarte
We got storage with latonia and she was so friendly and informational. It was super easy to get started. Michelle
March 19, 2016
Google Public Storage Chris Chierici
Excellent experience, Gee was polite, professional, and very helpful.
March 8, 2016
Google Public Storage Wilbert Wallace
La Tonia gave me excellent service !
March 2, 2016
Google Public Storage Author ThomasJ
January 31, 2016
Google Public Storage Steve Cook
Gee was the reason I rated the facility so high. He recently left and is working a couple of different facilities...I think! His customer service was outstanding and I certainly hope that management realizes what a great employee they have with him. Thanks Gee!
January 8, 2016
Google Public Storage Jennifer Currie
Love these girls they are so personable and they really do a quick and thorough job! I will definitely recommend this store to my friends!
January 7, 2016
Google Public Storage Samantha Cave
The associate was very friendly an helpful..
December 6, 2015
Google Public Storage Mia Boyd
I had just moved from Florida and I had to put my stuff in storage so I went to this location and when I walked in Latonia greeted me with the most warmest smile she is such a sweet young lady and very helpful I would recommend anyone to go there
December 6, 2015
Google Public Storage Kiyra Brickley
This Morning I was assisted by Ajana. She was wonderful with amazing dimples! I came by to check into their Prices. She insisted on giving me a tour of the property insuring great quality. Definitely going to be Coming back.
December 3, 2015
Google Public Storage Lost In the Pages
My experience was handled well and everything was taking care of as promised.
November 29, 2015
Google Public Storage Wanda M
My fiance needed a storage unit and Tonia was very knowledgeable in the different sizes and most helpful in our selection, she was very professional and efficient. She put ease to a difficult situation. Thank you Ms. Tonia, I will recommend your property.
November 12, 2015
Google Public Storage Trevor Topping
October 15, 2015
Google Public Storage JB 35yrs
Cierra is a great professional and extremely helpful and courteous and was the best
October 5, 2015
Google Public Storage Gq Carter
I had a awesome experience at public storage, Gee was so friendly and made sure I got the right size storage!
October 2, 2015
Google Public Storage Patrick Nicholson
Outstanding Customer Service!! Thanks Gee
September 28, 2015
Google Public Storage Dee Nelli
gee is sooo helpful , he goes out of his way to make sure you are satisfied , i really appreciate his GREAT customer service.
September 28, 2015
Google Public Storage King Kush
A guy named Gee really helped me & my wife for our first time getting a storage unit , he was real kind and curious and it showed he actually cared about the customer!!
September 16, 2015
Google Public Storage Walt Slocum III
Gee was awesome to work with, very knowledgeable of the Public Storage process, it was a pleasure to interact was him getting my storage unit...thank you very much.
September 14, 2015
Google Public Storage Kelly Dudley
G was all good
August 17, 2015
Google Public Storage Kaytlyn Moore
My experience with Gee was amazing! He was helpful and explained everything in detail. He also was very friendly and easy to talk to!
August 4, 2015
Google Public Storage Ebony Hoffman
Awesome service.... Gee.
July 28, 2015
Google Public Storage Carlos Martinez
Gee was helpful
July 6, 2015
Google Public Storage belinda pittman
Just recently vacated my space.. Gee provided Excellently customer service each time I came to the office assist me with anything I needed with a smile I will definitely recommend his servive
July 3, 2015
Google Public Storage David Toth
The customer Service was great. Christine was very friendly and helpful. She went over all the promotions, made sure I got the best price and exactly what I needed.
June 29, 2015
Google Public Storage Chris Willis
Gee was very friendly,helpful and hands on. He explained all the specials that were going on when I asked. He helped me make the best decision for the storage I needed when I told him what all I needed to put in storage. Thanks Gee
June 28, 2015
Google Public Storage Dave Chapman
I've rented from several different Public Storage properties over the past few years. Gee was by far the most helpful and friendliest employee I have come across!
June 24, 2015
Google Public Storage Gretchen Worley
Gee was very helpful to me and what I needed
June 21, 2015
Google Public Storage Shaquale “Sweendawg” Sweeney
I went there a few days ago, Gee was great he helped me find the exact size box I needed and even showed me a few other things I needed to protect my items. Respect
June 13, 2015
Google Public Storage Christopher Gray
This facility is operated in a professional and Helpful manner. Property manger Gee was very knowledgeable and friendly.
June 12, 2015
Google Public Storage Rawlo Jenkins
Awesome service the best customer service I've had in years! Great Job Gee
May 14, 2015
Google Public Storage Alan Greene
Gee and Marilyn were very helpful, very respectful and very accomodating. I was given very good advice on my storage space and they both answered all of my questions elaborately and helped me out with the utmost efficiency.
April 13, 2015
Google Public Storage Tariney Hallum
Gee" was very nice and helpful
April 11, 2015
Google Public Storage Jason Clay
Gee was very informative and helpful. And helped me with everything I needed.
April 4, 2015
Google Public Storage Dani Spencer
Very nice staff, easy to set up. Add lso nice people at the call center to arrange a reservation prior to arrival.
March 11, 2015
Google Public Storage Duane Swasnon
Just signed up this morning and Gee made it quick and painless and my hats off to him. Thanks for all your help. Very efficient in his service.
March 9, 2015
Google Public Storage Louise White
Gee was very pleasant and helpful
February 10, 2015
Google Public Storage Felipe Mora
Gee provided me with great and quick service A+
February 9, 2015
Google Public Storage mandyatwork333
fast and simple! best service!
January 24, 2015
Google Public Storage Deborah F. Copeland
Sierra was very nice and helpful, if I had to rent a unit again I would go here.
January 21, 2015
Google Public Storage Corliss Tibbs
Had great customer service! glad I found this location
January 21, 2015
Google Public Storage Darrell Morton
Great experience will recommend to anyone
January 20, 2015
Google Public Storage Ashley BeYoutifulLiving
Great service very fast and easy! Friendly customer service Thank you.
January 5, 2015
Google Public Storage matthew delacruz
Nothing but good to say about this place and gee.
December 12, 2014
Google Public Storage Michelle Tirado
Gee was great is showing me my options!!
December 10, 2014
Google Public Storage Maria Wilson
Quick and courteous service.
November 14, 2014
Google Public Storage Gwendolyn Clash
Gee has proven to be a great asset to Public Storage for me. He is very helpful everytime I have been there on the premises.
November 13, 2014
Google Public Storage Elle Senise
Great customer service. Very knowledgable staff. Great people!!!! Gee is the best!!
November 2, 2014
Google Public Storage Mary Grosse
Gee is the best! He sacrificed eating his lunch to assist me find a unit at a sister location to accommodate my storage needs. See "GEE" 4 UR STORAGE NEEDS...SIGNED HAPPY CUSTOMER
October 18, 2014
Google Public Storage Vinh Nguyen
Gee provided outstanding customer experience by explaining all the details pertaining to renting the storage unit. Great job!
October 15, 2014
Google Public Storage Jacqueline Coles
For about 20 years, my mother has been a customer of Public Storage, but this time we were trying to relocate to a smaller unit still in this establishment. We were third in line and I really watched Gee take care of all the customers in front of us in a very professional manner. Every time another customer would step in, he looked up and says, "I'll be with you". To me, I felt important and it gave me the attention any customer would want. It made me feel like, "Ok, He sees me so I don't have to wait very long. He's multitalented. As he was printing a document, he went through the line and asked each customer, "How can I help you?" A couple of customers were there for small things like purchasing a box, or paying a bill. They were serviced right then but, not without asking the customer first in line, "Do you mind if I take care of him/her.?" That blew me away. The entire atmosphere was very satisfying. Thank you.
October 4, 2014
Google Public Storage Angelica Colon
GEE- Their sales person was great, and explained everything to me. Answered all my questions. Was very fast transaction and helpful.
September 17, 2014
Google Public Storage Jonina Wrencher
Gee was wonderful & helpful very professional & willing to assist...I recommend public storage and his services
September 5, 2014
Google Public Storage Tracey Delagarza
Love that I chose this location to rent my storage. Gee always greets me by name and with a smile and is always so polite. Its nice to know I am not just a unit # to them. Thanks Gee!
August 29, 2014
Google Public Storage Naketa Bartlett
Gee was excellent.efficient and helpful.
August 27, 2014
Google Public Storage W Graham
I stopped in today at Public Storage for information. Gee was very informative, polite, and helpful. I haven't made a decision to rent a storage unit yet, but this location is tops on my list. Thanks Gee.
August 6, 2014
Google Public Storage robert drouin
Always excellent. Gee runs an excellent business. Wish there were more people like him. He should be the guy teaching people how to run other public storage units. Excellent job my friend!
July 30, 2014
Google Public Storage Yong Cho
Office Manager Gee and his associate Sierra has been friendly and professional in showing me a space and taking care of the contract. Gave me a call a day before to remind me of the reservation. Storage space is clean.
July 9, 2014
Google Public Storage Moises Hernandez
Extremely friendly and professional customer service. Highly recommend storing here.
June 22, 2014
Google Public Storage Denny
Great experience. Gee not only explained everything thoroughly but got be the best available rate for the unit I needed. He is very good at what he does.
June 5, 2014
Google Public Storage Raccshi Wilson
Had an awesome experience the staff was helpful and assisted me beyond their duty. Very good group of people here.
May 24, 2014
Google Public Storage James Kelly
Gee provided excellent service. I will recommend him and public storage to friends
May 23, 2014
Google Public Storage Jose Gonzalez
Gee was very helpfu!
May 18, 2014
Google Public Storage Ray Cruz
Set up my room with Sierra and it was painless with great customer service. Thanks for all the help!!!!
May 16, 2014
Google Public Storage Arthur Edwards
May 2, 2014
Google Public Storage james Wilson
Gee was very professional and knowledgeable. I would recommend this business to my associates
April 26, 2014
Google Public Storage Daniel Murray
Gee was extremely knowledgeable and professional.
April 18, 2014
Google Public Storage SANDRA FISHER
Very pleasant young man!! Gee was awesome and knows what he's talking about!!!
April 18, 2014
Google Public Storage Brian Green
Gee helped me and was extremely curtious and pleasant easy to work with.
April 17, 2014
Google Public Storage Joye Tucker
gee was very courteous and helped me a great deal with my storage needs.
April 17, 2014
Google Public Storage Ashley Holden
G is very helpful
April 17, 2014
Google Public Storage Alexis Tann
Gee was very helpful! He was polite and efficient. knowledgeable of the properties and the area! i would def recommend this business and thanks a lot Gee !
April 10, 2014
Google Public Storage jeff jef
April 9, 2014
Google Public Storage Lamont Brown
Gee great job
April 8, 2014
Google Public Storage Brent James
This public storage location is a good place to store I just recently moved to the Newport news and Gee was real helpful and friendly and helping me set up my storage and giving me the tools to make the transition easy.
April 8, 2014
Google Public Storage Keith Duncan
These guys are awesome gee, seirra are great people they rock
March 30, 2014
Google Public Storage CMO M
Very helpful and efficient.
March 29, 2014
Google Public Storage Sam Rodriguez
Great j job gee was Aesome
March 29, 2014
Google Public Storage Keisha Branson
Gee had great customer service. There was no wait. Quick service
March 28, 2014
Google Public Storage Angelina Rivera
Awesome customer service Gee ")
March 27, 2014
Google Public Storage Shauna Youtzy
Awesome
March 26, 2014
Google Public Storage Lester Davis
Gee was very professional was my first time meeting him definitely made a good first impression
March 21, 2014
Google Public Storage Andrew Rowe
Easy customer care. Good prices, would recommend.
March 9, 2014
Google Public Storage Dishine Faulk
Was very helpful with my move in
March 7, 2014
Google Public Storage milton jones
Sierra was very helpful and professionnal
March 4, 2014
Google Public Storage Katrina Campbell
I had a fantastic experience at this location. Sierra gave great customer service!
March 3, 2014
Google Public Storage Jason Hentschel
Wonderful experience. Didn't feel rushed and was very helpful.
March 2, 2014
Google Public Storage Charles Daniel
Great experience..Sierra was .very accommodating, and a pleasure to work with.
February 27, 2014
Google Public Storage Joshua Haigh
Great people and great service. Thank you now I have a place to put my stuff :) good price if you can snag the dollar for the first month
February 27, 2014
Google Public Storage Sierra Thompson
Ciara is very very professional she was ver helpful in helping me get the rt storage n very patient with me. I appreciate the time patients n effort she put in n helping me.
February 26, 2014
Google Public Storage Robert Rodriguez
Very helpful! Great costumers service.
February 2, 2014
Google Public Storage Keena Hendrix Taylor
I rented a space and have been promised a light in it for over 6 months. Management changed and we went inside and again was promised that we would be contacted so we could meet with them to install a pull string so that we can have light in our unit. Of coarse that hasn't happened either. Didn't hesitate to raise the rates though. Currently looking for somewhere else with lighting already in it . Other words if it ain't right when you see it don't take it, because their word means crap.
November 27, 2013
Google Public Storage Jill Johnson
Had to pack up my place to move. The staff here was very helpful and knowledgeable as to what I was going to need.
October 2, 2013
Public Storage Mike Garner