Public Storage Self-Storage Units at 12600 Jefferson Ave, Newport News, VA

Had a great experience with public storage. Jasmine was great and helped me with all my needs!

The best storage ever comes with water and electricity

Quise quise he’s our man if he can’t do it no on can

Marquis was extremely helpful and made the process easy.

Not sure which ones the right one so lll leave a review on all of them I was that pleased with my visit!! Mrs. Jones was quick and organized the place was clean I was surprised and happy I got to move my belongings inn same day I signed up thank you Christina Jones (public storage employee)

Loveeee shawna and jazz they always seem to help me. They’re both absolutely amazing. Anyone looking for a place to store your junk or treasures in Newport News , head over there immediately.

Shawna was an excellent help, my mom was very satisfied with her experience.

Quise was super helpful and friendly

Amazing time

Jaz is great! She's friendly, knowledgeable and helpful. Everything you appreciate in an exceptional customer service experience. She deserves a raise! No, seriously, give that woman a raise. She's worth it.

The staff is amazing! Carla "you rock"... The facility is always clean and the accessibility is great! Carts are available for your use, with elevator service to the upper floors. The App is 💥💥

Shawna was a sweetheart and was so friendly! Thank you for your amazing customer service and talking with me!

Shawna & Jaz are always ready to help. Whether to listen to our concerns, make our day, or to offer a discount. Professionalism at its best! Wish they were my children!😊

Very help group made everything very easy 🙏

Sean was wonderful

Sean was very nice and pleasant

Scott was a great help when I had questions about my storage unit

Lock had to be cut in October due to loosing my key. They cut the entire lock plate off the unit. I was told that the part was on order and that as soon as it came in the following week they’d call me to set up a time to replace that plate. After speaking with multiple employees & emailing I still never got even a response back to let me know it was being worked on/replaced. I finally made the decision to move out due to my stuff no longer being secure.

Awesome place to rent from!

Shawna was magnificent… Very helpful and treated me with the upmost respect… Truly among the best…

Omg Shawna was absolutely amazing, Public Storage is lucky to have her. I would recommend you guys to anyone

The service was impeccable! I believe her name was Shawna, she was beyond helpful. In the midst of all my moving worries she made my storage experience a memorable one. Thanks for everything :)

Great customer service. Friendly staff.

I've had my storage unit for three months and the staff, especially Shawna have been really nice, knowledgeable, and extremely helpful. Last month I forgot to lock my unit. Shawna gave me a call that evening and told me during her security rounds she found it left unlocked. she asked if it was left unlocked intentionally. I said no, and she locked it for me. Shawna always goes out of her way to be available and helpful.

Good prices. Great service. Highly recommend.

Awesome.

Make sure you read your lease they do month to month so when I had my belongings removed the day after they took $131.00 out of my account they told me they do not reimburse funds so they got $131.00 of free money and a storage unit to give to someone else if they wanted.

Fast, clean, friendly. 5 stars. Everything was ready when I rented online and arrived.

Shawna was very friendly

Shawna is awesome. Clean property and super helpful.

I rented my unit online went into office first thing was greeted by Shauna i was like wow explained everything to me showed me to my unit i cant believe how easy it was very friendly manager very helpful

Shawna us a OUTSTANDING representative of Public Storage. She has gone the extra mile to make sure that everything is OK. This corporation needs more people like her

Great Customer Service!!!!

Jazz, the site manager, is very helpful and service-oriented.

Shawna was really good at explaining everything and helping me feel at home moving into my new storage 10/10 !!!

Brian made my rental process so smooth! This storage facility is clean and well taken care of, love that they have cameras installed all throughout the property. Great storage facility I would definitely recommend!

LOVED my entire experience with Brian and the staff at the 12600 Jefferson Ave location. Was stressed trying to find a facility to store my daughter's personal items. All the facilities were sold out near my daughter's school, but there was 1 space left at this location. I was nervous bcuz it seemed small for her to share with a friend, but it was perfect. Extremely clean and secure. Even moving out was easy. I highly recommend them and will be back!

Brian is a good guy he’s professional, I came in with my buddy I didn’t personally rent but my friend guessed Brian’s age at 30 but he’s actually 53 lol that’s funny.

Brian was extremely helpful with auction today! Highly recommended!

First time using Public Storage and with the app it was a great experience. it could not be easier setting it up, visiting the space and storing my furniture, all through the app. I also had great customer support from both Brian and Shawna when i had any questions. I will definitely return to this Public Storage if I ever need storage space, highly recommend.

Very clean, respectable manager, trust worthy

What a wonderful experience! Thank you Verzet! If you visit Public Storage ask for Verzet! Blessings!

Manager Brian was friendly and very detailed to explain the rules and regulations for rent the storage space. Great sense of humor!!

Brian was a huge help; very professional!

Mr. Brian is very nice. Renting my storage space was quick and it was clean inside with everything I needed

Recently went to see about renting a storage unit and Brian was there to answer all of my questions. The area is very tidy and he was extremely professional.

Brian G. was very helpful in my move and I appreciated his hard work.

Very clean property, renting was super easy. Brian was super helpful and knowledgeable. Would definitely recommend

Very clean property. Brian was very helpful with the renting process. Would definitely recommend

GOOD employees ARE NOT hard to find at this Public Storage facility!! I recently met it’s Manager BRIAN on my third trip to visit and examine a facility where the public stores it’s treasured belongings!! I had lots of questions and plenty of concerns because I never expected to be in this position of need as a seasoned senior citizen. BRIAN had the “patience of Job” as he attentively and thoroughly responded to all of my concerns. Even when his credit card machine kept messing up the payment process BRIAN remained calm, cool, collected and apologetic as he entered the required information manually!! My space at this Public Storage is climate controlled, very clean, extremely well lit and easily accessible!! I’m a HAPPY CAMPER!! Thanks BRIAN and Public Storage!!

Brian was amazing and very helpful .He let me know everything that I needed to know and made sure my things were safe and sound. 10/10 would recommend. Only place I will be going to.

Thank you Brian for your assistance. After experiencing a situation with All My Sons 😑. Brain was there to resolve the matter.

Amazing experience!! The people were super chill, my stuff was never messed with. Very helpful, and kind! Brian gave exceptional service!!

Overall, a fantastic experience! Brian was great. He helped me with my unit and took his time explaining all the details. Highly recommend!!!!

Bryan was very helpful in getting my mom a unit. Be sure to go see him!

I have a unit at a couple different public storages, but Brian was the most helpful and friendliest of them all

BRIAN AND CARLA WAS A WONDERFUL HELP GREAT CUSTOMER SERVICE🌹💕I WILL RECOMMEND PUBLIC STORAGE TO ANYONE

Brian was very professional and helpful regarding my concerns. He directed me to the right people to voice any issues I expressed, so that I could be heard. Hopefully, public storage will assess their rental policy regarding prorating customers money. Especially, if you only rented the space for 4 days.

Verzet did a awesome job!

Is what it is suppose to be.

Brian was extremely helpful during a very stressful time. He was kind, considerate and professional and his sense of humor was an added bonus

Storage is very clean and Brian made the departure from my 2 units very simple THANKS Brian

Love the area the storage is located. Brian also made all my experiences enjoyable. Not only was he professional he has a great personality. I had no issues for the time I use this storage. I believe it was about 7/8 months.

I greatly appreciate the assistance I had from Brian. He was very courteous, knowledgeable and efficient in his job. Thank you Brian job well done

Brian is awesome! Got me hooked up quick!

Had a great experience here, met with Brian and he was very knowledgeable about the different spaces and what was offered as this was my first time. Great customer service!

My experience with this property has been great. Brian and Shawna were absolutely amazing in their customer service. They made sure my needs were taken care of 😃😃😃

Ryan is amazing! Amazing customer service and very understanding!

I just wanted the give a big shout out to Brian. I needed a short term rental. Brian got me all set up with a unit. The facility is nice and clean well run. Brian is very friendly and great to work with. Thank you for such a great experience

I thought I was just getting a unit when I walked in, but I left with the best customer service I could’ve possibly had. Brian was able to answer all my questions and he was pleasant to talk to. I almost forgot to leave a review until I remembered he made me laugh.

Carla was fabulous. She tried her best to get me a unit that was the most for my dollar and could accomodate a small trailer. But, we just had to go with the biggest one! ¯\_(ツ)_/¯ Renting process was super smooth, she was very helpful and pleasant, and I got what I needed.

Everyone is so helpful and friendly.

Stella provided me with excellent customer service. She was very kind and explained everything that I was going to need.

Best service ever, highly recommend.

Public storage couple months ago ransacked my unit after 15 days and they stole my inversion table and now they're making me fight to try to get it back the people there are rude disrespectful and they're making me go out of my way to get my equipment back which is also medical needed equipment I would give them negative 10 Stars

Stella and Brian are professional, helpful and friendly. These are qualities that are lacking tremendously amongst folks nowadays. They explained their process very well and genuinely care for their customers. I appreciate them making this move that much easier.

Big thank you to Brian for his amazing assistance.

Brian was awesome and very helpful. Would recommend this public storage to anyone.

Thanks Brian you was a big help. Really good people here

Today I went into my local Public Storage. This move has been very hectic for me. I place my order over the phone at first. But the call center guy gave me the wrong information. He told me i needed a 10x10 storage. Well it turns out I really needed a 10x20. I was so grateful to stella who was patience with me and help me to figure out everything I needed to know. She took her time to walk me around to other units just to makes sure i was making the right choice. She explain all the paperwork including insurance. She was a pleasure to work with and I like how she made sure I was completely satisfied with the whole process. She answer every question and gave advice. This is my first storage unit ever and i really didnt have a clue about the sizes. All in all I'm very please with stella and my services.

BRIAN AND CARLA ARE SO WELCOMING AND HELPFUL! Gave a lot of laughs and super polite ! Have great people working at this location . 10/10

Brian made my moving and storage experience so smooth! The storage facilities are clean and his bright personality will certainly brighten up your day!

Top of the line for public storage, gonna give a shout out to Brian for going above and beyond to make sure me and my wife have had everything we needed to comfortably move in and out. I highly recommend this location for anyone wishing to safely secure their belongings!

My experience was simply wonderful even though I can’t remember their names. I went into the one on Jefferson beside Red Lobster, he showed me a unit that I was interested in, explained everything to me and I was out the door. Really nice, professional staff

Great, easy space with decent price. Brian was super chill and made sure was all set throughout the whole process.

Brian exelent service He quickly handled my billing issue

This is our first time needing a storage unit. I called the office to get some information and within minutes Stella returned our call. She agreed to meet with us the same afternoon so we can gauge the size of the unit we would need. I had PLENTY of questions and Stella was beyond kind and helpful. Because of her we decided to book immediately and look forward to navigating the app for easy access. I would highly recommend this particular facility as the customer service is top notch.

Associate was friendly and clearly provided the information.

Rosette is awesome every helpful and kind she goes above and beyond when assisting customers Thank you so much for helping my family receive all our property

Stella was very personable and patient

Brian & Stella offered 5 star service . Very friendly and helpful with my renting process.

Stella is amazing

Great experience, good customer service! Brian was also great support making my move in and move out a breeze. Definitely recommend!

The manager Brian was extremely professional an helpful. I've never had such an easy experience.

Had a great experience at this Public Storage. The manager Brian was very polite and helpful. Highly recommend this location.

Excellent facilities and service. The property manager Brian is helpful and knowledgeable. He goes above and beyond.

Property manager Brian was a great help and checked on us several times to make sure our move in went smoothly. Thanks public storage....

Brian is absolutely professional, amazingly clear headed and knows what he’s doing. Super nice as well and work along with customer such as me.

Great customer service very helpful go see Stella and Brian….they were amazing

The lot attendance was very rude.

Brian and Stella at the front desk have been very attentive, accommodating, and friendly. I would recommend this location to others who want an easy storage experience. Very happy!

Stella and Brian are the best. Very friendly and helpful. I’d recommend this location to a friend.

Location was easy to find. Brian and Stella are there in the office to help with any questions or concerns. Very nice and helpful on moving day!

The spaces are not very large, nor climate controlled, and yet it seems they are taking advantage of the pandemic by hiking the prices up by nearly $40 in 6 months. Absolutely ridiculous. It is a mess getting in and out of the parking lot, and the facility is impossible to navigate if you have a larger vehicle. Ya know, the kind of vehicle you need to move things to a storage unit.

Both Brian and Stella were personable and professional. It was easy to reserve a unit and to access it. Not only was the unit clean, but the property is as well. If we need storage in the future, we will be back!

Great place to store your items!

Military friendly and discount. Air conditioning inside the storage was a plus especially when you're moving in summer. Brian was very helpful and closed my account quick.

I had a reservation at a Public storage that does not have a live person. The self help machine could not find my reservation. So I was directed to this near by storage for the paper work where I found Mr Brian. He was very professional and helpful. He provided me all the help I needed. Best customer service. Thank you so much.

Brian helped and was amazing!

Great job

Located at 12600 Jefferson. Just moved out today and Brian was awesome. Great representation of public storage

This location is the best. Brian is particularly helpful, always willing to go the extra mile to make sure the customer is satisfied. He's friendly, and enjoys working with people. We were happy to put our complete trust in his skills and abilities. He is always available and ready to help, no matter what.

Brian was the sweetest. So helpful and could relate to customers. By far the best public storage we have been to.

Brian made my experience really pleasant, the facility is really nice. I have zero complaints!

This location has been a helpful and pleasant experience. On top of that Brian gave me a call telling me my unit was not properly secured. Thanks to him nothing was stolen. Very much recommended for your personal items and feeling secured your items will be taken care of.

Brian was wonderful! He was very polite and helpful with options of downsizing my unit. Thank you Brian

Good, clean property and great people, Bryan very helpful with getting started on the public storage app for easieraccess. Thanks you guys!!!

This is by far the cleanest storage facility I've seen. Brian was extremely knowledgeable and went over every detail to make sure i got the space I needed. Definitely recommend this office for all of your storage needs.

Brian was very helpful and professional. Great person and great service.

Great experience at this location. They were very fast and friendly

Brian gave excellent service and broke everything down to me to where I could u understand. He was very polite and helpful. I dont think you could have a better emplyee!

This place is great! Amazing customer service- Brian explained every step of the rental process and answered all of my questions!

Stella was overall magnificent! She was very warm and welcoming from the moment we walked through the door until we left. She was very knowledgeable, and didn’t fail to provide all the information needed. She made the process quick and smooth. Please upgrade her office and give her a promotion!

Office person, Stella, was great. She answered all my questions and the whole process took only minutes.

Stella was the best customer service lady I have met with in a long time she was outstanding she help me with everything very respectful.even while Stella and I were taking care of my storage unit some guy walk up to my husband who was waiting in the car got very NASTY and very disrespectful to him saying it wasn't a parking spot we just pull there to make sure we are at the right location he was very rude we don't know if he works there or not but being that rude and nasty was not call for management need correct his attitude Stella was outstanding I love her customer service.

Stella was very helpful !

So we came in kinda late office hours and kinda put a lot of work on Stella. Even with that she was awesome handled everything with ease and was cheerful the whole time for the late night we was having this was greatly appreciated. Awesome service thanks Stella.

I had the pleasure of meeting Stella today as she assisted me with my Public Storage rental. On a day when the country’s anxiety is at its highest, Stella’s warm demeanor was extremely calming. She was knowledgeable and personable. I felt as if I were talking to an old friend. The customer service at this location is top notch. Prior to meeting Stella , I met another young lady yesterday and she was just as awesome. I would highly recommend this location to anyone looking for storage. Thanks Stella!!!

Stella was amazing! It’s my first time using a storage unit and she gave me advice on how to pack my things and pick the correct size unit. She was pleasant from the beginning to the end. THANKFUL FOR HER!

They make you feel very welcome from the minute you walk in the door. The check is very fast but everything is explained to you. They even tell you somethings that are a good idea to use in your unit. Very good service.

The sale associate was so help and walked me thru different storage sizes along with advising me how to place my property into the storage..

Hello do yall have a truck to move my stuff

Great place to storage things

I placed an order to receive a storage unit without knowing what was going to happen. I lost my job and I had to move out of state. I explained my situation and said if it had to be sold fine. They gave me the option to go to a local PS and sign away my unit which I did the next day. A month later they continue to harrassingly call me 3 to 4 tines day every day and my family. Saying it's up for auction. I DO NOT recommend them.

Marla is always a pleasure. She is professional but personable, she really shows she cares about every customer.

My cousin has been using this location for a little over a year now and everytime we go to the space Marla always checks in on us to make sure we're good. She is always looking out for her "guest"😂. Ms. Marla is good people

Marla is the best property manager she helps out with everything

Marla was very professional and informative and patient everything a professional should be and is hard to find

Marla was great. Really nice and professional.

I've been using Public Storage for almost 2 years. I have been 100% satisfied with their services! Best customer service. Marla is a true sweetheart! Always attentive and super friendly! I highly recommend this location because of the superior customer service!

what is a 8x8 storage unit cost?

Marla was fantastic to work with and she greets you with a smile and positive attitude! We chose the right storage unit to temporarily hold some items. She was very thorough throughout the complete process and I will come back if we ever need a storage building again!

They want you to pay for a whole month even though you're only going to go to three days over your date and they turn around and rent the unit again so they're making money twice for the same storage unit !

If you have a storage need look no further than Marla. You are greeted at the door by a cheerful professional that can answer any question and have you in and out with keys in no time at all. If more folks had her level of commitment and attitude, repeat business would be the norm. Thank you!

Rachel the manager was patient and informative when I arrived at the office with my mom looking for some help. Go see Rachel and she will take good care of you!

Mrs.Marla is phenomenal! Very informative! She took care of ever need and/or question I had. The whole process was explained to me throughly. Most pleasant experience I've had in newport news!

Taliyah was very helpful and very professional....

Taliyah was very professional and helpful in choosing the right size storage for our needs! The price couldn’t be beat!

I was very pleased with Taliyah's professionalism, I would definitely recommend this location

Taliyah was very helpful she stayed and waited for me to get there because I was stuck in traffic. She went over everything with me and took me around to see my unit.Thank you so much wonderful customer service

Marla was AWESOME. SHE was very informative and polite.

Over priced for what you get. No gates anymore, and the ceiling insulation is all dropping on our stuff. Then out of nowhere the raise the price for this dump. I'm moving out of there.

Taliyah was very professional and polite! Will gladly refer others!

Marla is always a blast to speak with. She makes every interaction quick and painless. Marla has a way of treating everyone like family.

It is very clean, employees are exceptionally friendly, knowledgeable about property and helpful.

Marla was great and helped me. Thank you

Marla is a great asset to the company. This was the best experience to move.

I was very pleased with the level of professionalism of Marla at this location. She had all the answers I needed.

Absolutely the best! Honestly this location took the worry outta the entire process. It’s clean and tidy. Great prices and options on every level. Marla was not only a pleasure to chat with but she makes ya feel at ease and is very knowledgeable. Thank you so much for the great experience!!

(Writing from wife's account) I was helped by Ayannah & Marla were very friendly, quick, and professional. It was at a decent location, and storage look kind of rough. Location is under renovations.

Professional and reliable great experience from manager.

Marla is exceptional in the service she has given us. I have had a pleasure in her helping my family and myself after long travels from Utah. I am happy I made the decision to come to this organization for assistance.

Marla was incredible! Not only did she work an excellent deal, but her energy level & customer service made the process flow very easily...Keep up the good work!

The ladies were awesome. The unit was nice and clean. Marla explained everything and made the transaction simple and quick. Really impressed. Highly recommended.

I recently moved here from North Carolina and had the absolute pleasure of dealing with Marla. Her excellent customer service and willingness to help exceeded my expectations! Thank you Marla

Im not one to rate too many place but when I have a great experience I feels it important. My experiences with other storage places have really been a terrible thing but when I got to this location...the staff was amazing! Marla and Yosia were so helpful and professional! They made sure I had all I needed and was ready for this big transition! They answered all my questions and were knowledgable about everything. Thank you ladies! Keep up the great customer service!

Marla has great customer service great manager will refer to other people

I called to check on units trying to get the right size unit marla was very helpful friendly and knowledgeable

Thank you marla, for your excellent service. Pleasant atmosphere and clean. Lovely attitude. She loves her job and it shows. Highly recommend her a promotion.

Marla Overten is a wonderful employee. She helped me when In need for help .

Marla was outstanding - very courteous, professional, and communcition was excellent. Well done

Marla was very helpful . Her services was professional and she was very kind. The storage was the size I was looking for and price was a deal. Thanks for your services public storage!

Miss Stella and Miss Linda are very helpful when transferring the space

Tamika was very helpful.. she has a great personality and is a lot of help..I would definitely recommend this place because of my experience with Tamika

Tamika was an excellent help during my visit to the Public Storage location on 12600 Jefferson Ave in Newport News. Please reward her efforts that boost your company!

Marla is the BESTEST!!! and she is a military spouse so she is very understanding of our particular needs and situations. Definitely store here!

Jean was great. , so helpful with what I needed. If you need a great storage facility this is it.

Stella & Linda are Great staff!

Jean was such an excellent person helped me with everything and explained everything to the fullest

She was great in all the aspect.

Marla was a great help! Got everything sorted my first visit! Would definitely recommend!

Perfect for deploying Marla is the person to talk to!

Marla was EVERYTHING! She is very knowledgeable about her job and makes you feel right at home! Her and the rest of the staff are a perfect reflection of what to expect from Public Storage! Thank you for making this an easy experience!

Jean assisted my mother today and she was amazing. We got the best deal for the space we needed. Thank you Jean! Moving can bring anxiety and you helped us through it!!!!!

Jean was great! Very professional, helpful, and friendly.

Marla is wonderful! She addresses all of my needs in a quick and orderly fashion! Might I add that she is consistent on her great customer service! You rock girl!

Jean was great this morning. Answered all my questions and was very nice to work with. She had everything ready for me to check in to my unit and made it a very seamless transaction. Very pleased with the staff and my unit.

Jean was very helpful with the whole process and even helped us find a climate controlled unit within my price point. 10/10 do recommend

Marla is very professional and just the sweetest person I have ever met, my favorite location just because she's there.😊😊😊💖

Jean and Marla offer great customer service!

The property attendant was very polite and informative. I would definitely suggest this place of business to anyone. Thank you so much.

Came in an replace my lock. Jean has great customer service. I really appreciate her help!

Jean was very nice and helpful. A+ customer service.

I called about pricing and spoke to Jean she was fanominal very informative and patient because i was watching my grandkids i actually am coming into the location that jean is working ive never had a more professional person that actually listened to what i want and also know what products and services that would protect my belongings ! She deserves a raise

Property is well kept and staff is helpful.

Customer service is great!! Linda is wonderful 😊😊😊😊

Very professional! Jean is super nice and helpful!

Linda is great to work with... Wonderful personality...

It was really great she was really helpful and did her job well

I have never had such a good time giving my money away!! Marla was an outstanding representative of your company.. She was very helpful and went beyond what was needed to inform me of how to get onto the property..

My wife and I have been renting storage from them for the past few months. The staff is nice and have no problem answering your questions. Marla made my first time renting a storage unit easy and carefree.

Average self store facility.

I just want to say i had the best customer service in this store Ms Marla very helpful an kind at meeting my needs for place to store my things i would recommend any one to go there thanks again

Marla is friendly and has good customer skills. I haven't had any problems since I've been here

Marla has very good customer service skills. She greets you with a friendly smile and help in anyway that she can. You can tell she really enjoy what she do. I recommend public storage to all my family and friends.

Jean was great, she has amazing customer service

RIP OFF. After a year Company raises rent a little all the time, 75% in two years. Like a frog in water and slowly raising the temp til cooked to death. Avoid these scammers.

I was very impress with Jean,she was very helpful .The unit was just what I needed. I enjoy our conversation and felt very good doing business with her. The office and unit was clean. We talk about thing could do to help keep my things in order. I can say I was having a hard day when I went in to rent and my conversation with her made my day a lot better. I just want to thank you Jean for being so kind.

Awesome job 😁😁😁

Great facility! Never had an issues and staff was fantastic and so helpful!

My boyfriend is deploying and we need to put his things in storage and Marla was the most helpful. She was very knowledgeable about the storage units and gave some advice and tips on storing things. She is one of the sweetest ladies ever! Would definitely recommend her helping you.

Ms. Marla, was very knowledgeable and helpful with the timeline I was enduring with my move. Thank you for your assistance and greatly appreciated my friend.

Great experience. Jean was super knowledgeable, friendly, and had a super positive attitude. Took less than an hour and got a better unit than what I thought I wanted. Fantastic place to utilize!

Linda was awesome!

Marla was amazing !! Provided me with all the information up front without me having to ask! She made this process super easy!! Thank you

Costly and inconvenient vs others...don't be fooled by the $1 incentive

Marla was very helpful and patient with assisting me....She works at 24308....Thanks again Marla... Happy holidays and be blessed 😀

Ok

Great experience during a stressful time. Marla was awesome. She is extremely knowledgeable and understanding.

Marla is great person for her customers she looks out when we have a problem she does her job very well keep up the good work Marla!

Just signed up today. So far so good. Amazing 5 star customer service from the locations manager Marla!

One of the best services I ever had. Marla was the best she was nice sweet honest. Definitely recommend this one

I was very pleased with the storage unit that I rented. It was clean and seemed to be safe. The only thing that I was blind sided with was having to pay for rental insurance. (Everyone who rents from them has to pay for the insurance every month. I signed up on line with a good deal, but when I got to the store, I was told about the insurance addition. I never heard tell of such a thing! Other than that, the lady Marla who did everything with us from beginning till end was very sweet and knowledgeable. She made sure that we understood everything and told us to call her anytime we may have any questions. Good job MARLA, you are worth your weight in gold!!! Our storage rental went very smoothly.

Marla was extremely helpful and pointed me in the right direction with what I needed. Very helpful and very friendly.

Ashley is such a sweetheart, greatest customer service skill ever hire more representatives like Ashley thank you Ashley act public storage on 12600 Jefferson Newport News va 23608 ask for Ashley

The front desk was Awesome Ashley was Phenomenal. Thanks so much public storage it's great representatives like Ashley who assisted me so well on great deals in the perfect unit size.

The young lady working during the day was phenomenal. She was helpful, efficient and most of all very friendly.

Very nice ladies. Excellent service. Thanks again, Marla. Awesome ladies. I appreciate everything.

Ms. Maria was very polite and made sure I was satisfied . I loved my experience !

Marla is AWESOME SAUCE! Very polite and friendly

I felt like I was moving in with Marla as she was processing my move-in. She knows her customer service. I also like the location of the unit.

Marla is an excellent manager. Very helpful.

Great customer service and friendly personality.

Property is well maintained. Marla makes every customer feel appreciated and special. She gives her personal attention to every detail. Highly recommend!

I've experienced the best customer service ever! The beautiful Marla made things easy. I wish she was able to be cloned and placed everywhere customer service is needed.

We were helped by Jasmine. Her customer service was excellent. The rental process was easy and fast. We were given a great rate and were happy with the size of the space.

Marla was professional, polite and well prepared on giving information on my account.

Marla was absolutely wonderful!

Great customer service experience with manager Marla.

I absolutely love the young lady here. I had no clue what I needed and she had an answer for it all. My sister needed a unit and she was able to give me all the information to get her started. I will recommend Mrs. Marla she was amazing.

Marla is absolutely AMAZING!!! She's very professional and definitely knows her job! If you need to rent a storage, Marla is definitely the one to go see!!!

Nice clean facility.

Thanks Again Marla !!!!

Marla was amazing from the time we entered the building. She was ready with all the information we needed and she was articulate and friendly. I was in and out in such an efficient manner I would recommend this storage facility to everyone.

Marla and Jasmine are so kind , courteous and professional! Thanks, ladies! -Melanie

I would recommend using any other storage facility but this. The units are fine and average priced but the management leaves a lot to be desired. I had a dispute with them over an extra month they were charging me, despite having been moved out for a month. I had called previously and asked to have my account closed as we had removed everything, they said no problem and that they would check the unit was empty and let me know if they needed anything further. I never received a follow up phone call and figured the account was closed. The next month I got a passed due notice on a bill, I called in and was told that the lock was still on the unit and that the account couldn't be closed until the lock was removed. Which fine, understandable, but why didn't they call me back a month before that and let me know the lock was still in place? Then they proceeded to charge me late fees. I asked to speak with a manager, which I was told she would call me within 24-48 hours, that never happened. I called the main customer service line and was told I would need to speak with the regional manager and that she would call me within 24-48 hours... never happened. They lack attention or customer service. Spend the same but pick somewhere with better management and customer service. UPDATE: Jenny called me and has addressed my complaint and I have updated my review star total as they did finally address my complaint.

I had the privilege of being helped by Marla and she was very clear and helpful. I am a college student and was looking for a specific price range and she did everything she could to help get me there. Very clear about expectations and details regarding storage space rental.

I give 5 stars to Public Storage because of Marla’s service. Marla gave me excellent customer service and a welcome back customer service. Thank you Public Storage and thank you again Marla for your services.

This was by far my best experience renting a storage unit ever. Marla was great, great attitude great personality very knowledgeable. I would totally recommend this to anybody. Great prices were a bonus :-)

The service and professionalism that Miss Marla provided made my mother's and I experience with Public Storage an enjoyable one. I will highly recommend renting from this company. Thank you!

LaTonia has been a tremendous help for me and my family! I am very appreciative for her hard work and dedication. She is a great worker and I am sad to see her go.

Public Storage has been good to me I had to store a few things there for a while never had a problem

Nice and friendly employees. Latonia is very helpful and courteous. Great place.

Well maintained, respectful, and spacious storage areas

Stella was very helpful. Great place to store your property

La Tonia was great. She assisted me with my unit. Very pleasant, helpful and professional .

Just signed up for a storage unit after researching countless ones near me. Best price around! Latonia went above and beyond to assist me in my decision. She drove me to each available unit to check my options. Great Customer Service! The registration process was simple and smooth and the $1 first month fee didn't hurt any!

5 star service from Stella

My son was given furniture

It's gated!!

Linda is a value asset to Public Storage with her personality in handle us the customs

Ms. LaTonia is excellent at her job. She made my move in experience quick and easy. Very professional and experienced.

This public storage unit place is a very nice clean and we'll kept place. I do recommend this public storage to people I know and who is looking for some were to place there thing. Ms latonia is a very helpful person along with the rest of the staff there. Once again thanks.

The staff have always been great. Management is very customer friendly and responsive. The only reason I am moving out is due to moving to a different city. I have kept my goods in this unit for over a year now without any issues.

Customer service representative was very nice and knoledgeble

My mom asked where she could get a unit from and I made sure I let her know to let LaTonia help her. She's always so friendly and helpful. Her customer service was awesome as always! She's a keeper! Thanks for the help LaTonia!

Convenient!

excellent service. excellent staff. superb experience.

LaTonia is a very friendly and knowledgeable person who exhibits much expertise while helping customers. I will continue to recommend Public Storage to others.

Gee was a great help. He made a stressful event run very smooth for me. He is what good customer service is all about.

Gee did a great job with providing me with my new storage for the first time.

Gee is the man. Very friendly, patient, and knowledgeable. Would recommend to anyone and everyone.

Gee is always friendly and polite. Pleasure to do business with.

Gee is amazing each and every I come in always provides good customer service and ask me how my space is working an absolute pleasure to work with

Latonia is very professional and willing to help. She made my moving experience much less stressful. An asset to Public Storage.

Thanks Gee for the service. Well detailed info was given

LaTonia was very helpful,friendly,and professional.

Always clean and friendly service from Latonia Clay. Very knowledgeable about the products.

LaTonia. So wonderful and dedicated employee always found to be professional and courteous and very helpful would highly recommend her services to anyone she's a wonderful asset to your company

Gee 5 star service

Very poor service and had fence knocked down from a storm weeks prior and still not repaired

I just want to say how much I appreciate ur workers especially Latonia, how she went above n beyond to try to help me when I was out of work n u raised my payments n I never received a notice. She spoke with her manager to try to make something happen for me n I was always on time w/payments. So I really give her props.

Latonia is very courteous and helpful. She answered all my billing questions and assisted me with selecting the best storage space for my needs

LaTonia provides prompt and cheerful service and very helpful with my storage needs

I came in looking for G and la tonia helped me she was very helpful with the size i needed to help me get the most for my money. I also appreciate her calling to check on me cause i was running late i guess that y im a returning customer.

Very good customer service over the phone with sales/reservations and in person with Gee! Very helpful...looking foward to further using their services.

Gee is very professional and went out of his way to provide me with the best service!!

Great customer service

I've rented a storage unit from your location on Warwick Blvd. For a little over a year. I also made my payments at that location as well. Until I found out that Latonia switched locations. Now that she's at the Jefferson Ave branch. That is where I make my monthly payments. Although my unit is still on Warwick Blvd. That's how much I value and appreciate Latonia's "Awesome" customer service! She's a very warm, friendly and kind person.. I look forward to seeing her monthly. I will not be in need of the unit for much longer. I told her that I'll continue to stop by. Just to say hello! I'll also recommend customers to whatever branch she grace her presence with. A customer that appreciate Latonia's customer service~ Kimberly Moore

Every time I come to this public storage location Latonia is very friendly and very knowledgeable about the property and products. She was informative about open positions with in the company. If someone is looking for a storage unit I highly recommend this location.

My experience was with Latonia. She was very helpful and professional in giving info and tips on the storage unit rental and how to store items. Very friendly which made this experience quick and pleasant!!

As my family were waiting on closing on our home we had to find a storage. With that said, I made arrangements to visit three storage properties and the two I contact didn't seem interested or not in a new customer. So I took my business to public storage when I call first and spoke with Latonia. Latonia answer all my questions and assure me that she/company will take good care of my family belongings. Plus it was mention that we could move in with the special of $1 for the first month; that was right down my allay because of our financial situation. Latonia made sure for me to take advantage of the boxes bundle. I was definitely taken care of and recommend others. In my opinion this is a family oriented establishment, they care about you!!!!!!!

Because of the great service thar I receive and the help I receive from Laconia makes this a great place to do business.

Gee did a great job and had me setup with a unit in no time. Thanks!

I have rented a storage unit from Public Storage twice. Both times I was serviced by LaTonia at both the 12600 Jefferson Ave. and 13410 Warwick Blvd. site. Both sites was clean and easy accessible. The customer service was excellent. I would highly recommend renting from this company.

Didn't get the key to our storage room! ! & now no one answers the phones

Nice and very informative .gee

Ajuana is so nice , helpful and has beautiful smile and office is clean and smells wonderful

We got storage with latonia and she was so friendly and informational. It was super easy to get started. Michelle

Excellent experience, Gee was polite, professional, and very helpful.

La Tonia gave me excellent service !

Gee was the reason I rated the facility so high. He recently left and is working a couple of different facilities...I think! His customer service was outstanding and I certainly hope that management realizes what a great employee they have with him. Thanks Gee!

Love these girls they are so personable and they really do a quick and thorough job! I will definitely recommend this store to my friends!

The associate was very friendly an helpful..

I had just moved from Florida and I had to put my stuff in storage so I went to this location and when I walked in Latonia greeted me with the most warmest smile she is such a sweet young lady and very helpful I would recommend anyone to go there

This Morning I was assisted by Ajana. She was wonderful with amazing dimples! I came by to check into their Prices. She insisted on giving me a tour of the property insuring great quality. Definitely going to be Coming back.

My experience was handled well and everything was taking care of as promised.

My fiance needed a storage unit and Tonia was very knowledgeable in the different sizes and most helpful in our selection, she was very professional and efficient. She put ease to a difficult situation. Thank you Ms. Tonia, I will recommend your property.

Cierra is a great professional and extremely helpful and courteous and was the best

I had a awesome experience at public storage, Gee was so friendly and made sure I got the right size storage!

Outstanding Customer Service!! Thanks Gee

gee is sooo helpful , he goes out of his way to make sure you are satisfied , i really appreciate his GREAT customer service.

A guy named Gee really helped me & my wife for our first time getting a storage unit , he was real kind and curious and it showed he actually cared about the customer!!

Gee was awesome to work with, very knowledgeable of the Public Storage process, it was a pleasure to interact was him getting my storage unit...thank you very much.

G was all good

My experience with Gee was amazing! He was helpful and explained everything in detail. He also was very friendly and easy to talk to!

Awesome service.... Gee.

Gee was helpful

Just recently vacated my space.. Gee provided Excellently customer service each time I came to the office assist me with anything I needed with a smile I will definitely recommend his servive

The customer Service was great. Christine was very friendly and helpful. She went over all the promotions, made sure I got the best price and exactly what I needed.

Gee was very friendly,helpful and hands on. He explained all the specials that were going on when I asked. He helped me make the best decision for the storage I needed when I told him what all I needed to put in storage. Thanks Gee