Public Storage Self-Storage Units at 13410 Warwick Blvd, Newport News, VA

Good service, Markay was helpful in setting stuff on my phone,

My experience with store manager Marqay , was absolutely excellent! Not only did she take ger time to call around the stores that she works in to find me the storage size i needed , but alao she found me the best specials. She invited me to come look at the storage ahead of time to gauge how i would place the furniture. She called to check on me after i moved into the storage! She has a good attitude and a friendly face! Thanks Marqay! JClyde Morris Blvd - Newport news stores and armistead ave hampton!

Nice and clean!!

Patty was wonderful very pleasant woman customer service was great

Mrs MarKay was very helpful .

Very helpful staff, staff was very polite and helpful

Things were very simple

I went on the property not too long ago to replace my lock and the staff was very helpful, I spoke with someone from another location and they helped me make an appointment to get my lock replaced. The process took less than 10 minutes and the man who removed the lock was helpful. All around 5 stars for the whole company.

The ladies in the office are so welcoming and helpful!!! Suck a pleasure to deal with !

Great service

This public storage unit facility. I would rate at 5⭐s They have been very kind and courteous to me and their property has been kept clean and Free of trouble. The managers are quick to take care of any issues that you may have. My items were kept dry clean and safe.

Just rented a spce here and so far everything has been easy, the management has been exceptional with reaching out and making sure everything I need is taken care of. The ease of the app is great as well.

If I could leave no stars I definitely would do such. After being unable to go to my unit for awhile but ensuring my bill was paid ect , I was unaware of the rodent infestation at this location. I arrived with the intention of moving my belongings and storing some other things to find majority of my items covered in rat droppings, containers chewed through , books urinated on ect . I also had a fairly new washer and dryer that were also ruined and to our surprised we go to look at it and something runs out of the back of the machine . I contact consumer service and her empathy and solution was finding another unit , only person that was helpful was another manager who came and verified my claim later that evening . It took over a week for customer service to get back with my and I get a email about a 25 dollar credit as if that resolves the issue . Also they are refusing to vacate my unit because when I had the ability to move the washer and dryer I did not because who wants to travel with potentially live rodents in there truck so I keep receiving almost harassing calls from different managers and the insurance is pretty much a joke aswell. If you have options choose a company that values your belongings and memories instead of places blame as it I called the rats to my unit to move in smh !!! Beware Public storage just does not care !

Everything went smoothly. Thank you!

Easy, spacious and affordable!

Markay was very helpful she took time to drive over form other store to assist me on a auction unit that I had won!

Get.you.a.MARKAY! she has been my property manager a couple times now and never disappoints!

Patty, the manager at the Jefferson Ave location, had been extremely helpful and patient while I set up my storage rental. Most companies utilize the websites to process transactions and, me being a little older and not very computer savvy, alway need assistance. She stayed on the phone for over 20 minutes with me while navigating me through the website, all while assisting other customers who were in the store with her. Can't thank her enough!

The team was great service and they provided me with every need I was looking for and they was respectful in the process thank you

The team here at public storage on Warwick boulevard was amazing, they were very attentive to all of my needs, they also gave me expert recommendations and made my process extremely simplified. Thank you so much public storage.

Great job Markay

Jaz at Public Storage has gone above and beyond. I had an issue with my unit and she was not only empathetic, she gave me the information to file a claim and gave me a new unit within minutes. Jaz took the time to personally check the other unit, verifying it would meet my needs and expectations. She even noted that I had not violated any Public Storage rules, ensuring a smooth transition with the insurance company. She’s truly a five star employee!

Their units are a bit pricey but well worth the conveniences and perks they offer. Recommended!

Was very helpful with the setup of the unit and checking in after to assure everything was running smoothly

I was so very pleased with my visit this Sunday with public storage Mrs. Jones was absolutely amazing to work with today! She greeted me upon me entering the shop and immediately she began walking me thru all the prices and and going t me in a unit same day

Tina communicated wonderfully and was very cheerful she displayed the pricing and sizes of available units clearly. I hands down will recommend them. To my family and friends

Bad business... I've been there over a year and have had my unit locked 3 times... rent went up $100, and the overseer of the storage is racist I'm sure of it... needless to say... this is my last month and I've found a storage that's more to my liking and it's $140 cheaper... thanks for being unethical manager lady and for giving me a reason to look around... and I meant to do 1 star but I can't change it

Courteous customer service representatives. They made the process easy and quick to setup. A follow up call a few days later to make sure you understood and are comfortable with the way things work. I really appreciated the follow up for clarity.

Markay was very helpful in getting me set up on the app.

Great place and customer service was outstanding.

Had a storage unit at the Warwick location because it’s a self-serve location. I really couldn’t get what I needed to get done because it’s a kiosk and I was afraid that it would you know not be able to help me so I was given the option of going to the Jefferson Avenue location where Patty works and she stayed late and I got off work and I got the around six and she stayed and you know she said she couldn’t help me from there. She volunteered to go to the Warwick location to see the different sizes of the unit and meet me over there She got me a larger unit then we went back to Jefferson Avenue. we did all the paperwork over and when I tell you, she went above and beyond she did and I appreciate it so much and I mean I know Public storage thinks that the self-serve kiosk is a great idea but nothing beats. Great Customer Service thank you so much Patty

Jaz is so amazing , thank you much . I recommend her to anyone in va off Warwick that needs a storage .

Jaz gave me great customer service! I recommend any one who goes up there to ask for Jaz!

The staff here is very friendly, available to answer questions and ensure easy access. My business is moving out after 7 years due to reduction of materials and we have appreciated working with public storage

This is a great place to store your property especially Christina she was one of the best employees to help me with what I needed I would highly recommend this place just because of her customer service she answered all of my questions and was very informative she definitely made a very stressful situation easy for me thank u christina keep up the great work

Patty is the best to rent a storage from nice lady knows her stuff and can answer any questions you have thanks for being the best you can be

Jaz was very helpful.