Public Storage Self-Storage Units at 13410 Warwick Blvd, Newport News, VA
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 54/moSmall 5'x5'
$ 54/mo $72Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $72Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 70/moSmall 5'x10'
$ 70/mo $93Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 98/moLarge 10'x15'
$ 98/mo $131Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 99/moMedium 10'x10'
$ 99/mo $131Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price Label
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Newport News
Resources from the Help Center
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Jenkins Storage Units near Jefferson Commons
Newport News self storage is in a central location by US 60 and Bland Boulevard.
Whether coming from Sanford, Jenkins or Denbigh, you will find this site easy to get to, especially if you are catching a flight at nearby Newport News/Williamsburg International Airport.
Our 10x10 storage units can hold around three rooms\' worth of furniture, ideal if you are planning to rent out a property or conduct a big remodeling project. Our 5x10 storage units are even more affordable, offering the cheap storage you need to finally get those boxes out of the garage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 327)
Everything went smoothly. Thank you!
Easy, spacious and affordable!
Markay was very helpful she took time to drive over form other store to assist me on a auction unit that I had won!
Thank you Shawna for an easy move in and great customer service!
Get.you.a.MARKAY! she has been my property manager a couple times now and never disappoints!
Patty, the manager at the Jefferson Ave location, had been extremely helpful and patient while I set up my storage rental. Most companies utilize the websites to process transactions and, me being a little older and not very computer savvy, alway need assistance. She stayed on the phone for over 20 minutes with me while navigating me through the website, all while assisting other customers who were in the store with her. Can't thank her enough!
The team here at public storage on Warwick boulevard was amazing, they were very attentive to all of my needs, they also gave me expert recommendations and made my process extremely simplified. Thank you so much public storage.
The team was great service and they provided me with every need I was looking for and they was respectful in the process thank you
Great job Markay
Jaz at Public Storage has gone above and beyond. I had an issue with my unit and she was not only empathetic, she gave me the information to file a claim and gave me a new unit within minutes. Jaz took the time to personally check the other unit, verifying it would meet my needs and expectations. She even noted that I had not violated any Public Storage rules, ensuring a smooth transition with the insurance company. She’s truly a five star employee!
Their units are a bit pricey but well worth the conveniences and perks they offer. Recommended!
Was very helpful with the setup of the unit and checking in after to assure everything was running smoothly
I was so very pleased with my visit this Sunday with public storage Mrs. Jones was absolutely amazing to work with today! She greeted me upon me entering the shop and immediately she began walking me thru all the prices and and going t me in a unit same day
Tina communicated wonderfully and was very cheerful she displayed the pricing and sizes of available units clearly. I hands down will recommend them. To my family and friends
Courteous customer service representatives. They made the process easy and quick to setup. A follow up call a few days later to make sure you understood and are comfortable with the way things work. I really appreciated the follow up for clarity.
Bad business... I've been there over a year and have had my unit locked 3 times... rent went up $100, and the overseer of the storage is racist I'm sure of it... needless to say... this is my last month and I've found a storage that's more to my liking and it's $140 cheaper... thanks for being unethical manager lady and for giving me a reason to look around... and I meant to do 1 star but I can't change it
Great place and customer service was outstanding.
Markay was very helpful in getting me set up on the app.
Had a storage unit at the Warwick location because it’s a self-serve location. I really couldn’t get what I needed to get done because it’s a kiosk and I was afraid that it would you know not be able to help me so I was given the option of going to the Jefferson Avenue location where Patty works and she stayed late and I got off work and I got the around six and she stayed and you know she said she couldn’t help me from there. She volunteered to go to the Warwick location to see the different sizes of the unit and meet me over there She got me a larger unit then we went back to Jefferson Avenue. we did all the paperwork over and when I tell you, she went above and beyond she did and I appreciate it so much and I mean I know Public storage thinks that the self-serve kiosk is a great idea but nothing beats. Great Customer Service thank you so much Patty
Jaz gave me great customer service! I recommend any one who goes up there to ask for Jaz!
Jaz is so amazing , thank you much . I recommend her to anyone in va off Warwick that needs a storage .
The staff here is very friendly, available to answer questions and ensure easy access. My business is moving out after 7 years due to reduction of materials and we have appreciated working with public storage
This is a great place to store your property especially Christina she was one of the best employees to help me with what I needed I would highly recommend this place just because of her customer service she answered all of my questions and was very informative she definitely made a very stressful situation easy for me thank u christina keep up the great work
Patty is the best to rent a storage from nice lady knows her stuff and can answer any questions you have thanks for being the best you can be
Jaz was very helpful.
Scott was very friendly and helpful. Wonderful personality. The units are expensive though lol
Great customer service from Jaz 10/10
DO NOT RENT HERE. Take your business elsewhere. They have rodents and roaches. If you visit the property you will see rodent traps everywhere. I’ve also seen stray cats. If you come here which I highly do not recommend, talk to current customers, and ask about the rats. The unit I was assigned had a leaky ceiling and over time had a very bad odor. I had to throw away the majority of my items that were stored in this unit. I’m attaching photos to this review so you can see the substandard quality of this facility. I wouldn’t store my dogs stuff here. Customer service is nonexistent unless you want to “lease another unit”. If you’re an existing customer you will spend a lot of time holding for a representative. I suggest selecting the “looking to lease” option when reaching out by phone to get faster service. A lot of the good reviews connected to this business appear to be very fabricated. Bad product coupled with horrendous customer service. I’d suggest other companies in the area like Extra Space Storage, Life Storage, or Cube Smart. Once you sign an agreement here you are forgotten. Management please save the response and use that time and energy to be better.
Horrendous customer service and management.
Use to be a decent place to get a unit. I notified management months ago that I no longer needed the items in my unit and that they could proceed to auction the furniture. Fast forward to two months later I get a call saying I owe two months' rent. It's overpriced and they will do whatever they can do get money out of you. The place is also overrun with various insects as well. Will no longer be using them.
Started using this storage yesterday and so far everything has been great. I reserved online and did not need to go to the office to get in since the code was sent to me as a text.
There are rats everywhere in there storage units running up and down the walls .Every one that we met has complained about rats in there units. The heath department will definately will be informed about this infestation.
Verzet gave great customer service on the phone and in person! Helped me find a better price than what I was looking at. 10/10 experience!
Verzet was very helpful today. She took time out to explain and show me the storage spaces, where in others at other storages were trying to get over on me. She's the best, I recommend anyone that need a storage to come and see her she will get you right. Goooooo Verzet thank you for all you've done. 👍
$146 for the most disgusting unit I have EVER rented; it was a quick fix for a temporary solution but I cannot wait to empty my other one closer to home and get out of this one. My 11 year old says it stinks, and I agree. I’ve had at least 5 storage units in my lifetime and this is the worst. We began renting this weekend and visibly unkept, damaged, with mold. Update as of 6/22 since the owner responded, STILL ABSOLUTELY DISGUSTING!!! Smells like urine, and still having that gross insulation sprinkled all over our belongings. This place should be ashamed of themselves for charging people without repairing HEALTH AND SAFETY issues, should be reported to the board of health 🤢
Stella was phenomenal with customer service! She was very help helpful with all my questions and concerns.
Stop raising the rent.....people are struggling with COVID-19 where are your senses and considerations towards your customers, have been at the storage facility for roughly 2 months and the rent jumped $40 extra.....seems like every business is taking advantage of consumers because we clearly have no options during these rough times.
Property Manager is all ways helpful and constantly keeping the place clean. I see her all the time cleaning and working on the property. We have had this storage place for over 4 years and have had no issues.
No. One. To help you
My disappointment with this facility is beyond my own understanding. Every1 tells you something different everytime you call. The nasty worker Rachel is horrible. She lied to us numerous times. We have had a large unit over 2 yrs and will remove our items b4 the end of the month. Stella is the only kind person who works there and unfortunately was recently moved to another store. We are in a pandemic and only 1 month received any type of break or grace. I have used public storage many time in the last 25yrs and am ending that relationship this month. Im Terrified to find out the condition of my belongings... we shall see...
Stella was very friendly and helpful.
This place is great! Especially Stella!!! She was so sweet and very helpful.
The check in process was very smooth and short. Stella did an exceptional job.
These people are very nice! Especially Stella, she was very helpful in getting us the perfect storage unit for our needs. Are the rates are reasonable. Thanks
Employees are very nice and helpfull.the floors are clean, and there are no odors..
Stella provided me great customer service
Stella is wonderful!!! Her customer service is on A MILLION...
Stella is awesome!!! Excellent customer service skills with a great personality! She is strictly to business and she was very helpful with my needs. I'd recommend to anyone here.
Came in today to get a storage unit today. Stella helped us and was fantastic!
Or you the ones that are renting a storage unit for 1.00 day for seniors ?
Linda was great getting me into the space I needed.
Stella provided awesome customer service. She went above and beyond to make our experience positive.
Stella is the example of 5 🌟 customer service! She was helpful & did everything I needed to get a storage unit. But the personal touch was over the top. At one of the worst times of my life. Stella gave me hope back in humanity. God Bless her.
This property is absolutely amazing! I have been a resident of Newport News for over 20 years, and To see the transformation of this property from what it was to what it is now, is absolutely astonishing. The property manager, Stella was so friendly and kind and answered all my questions. The property was very clean and well put together.
She was very helpful and knowledgeable with a smile
Clean, good variety. Little more expensive, but worth it
💭Vervet she was amazing ... helpful and very polite clean buildings and establishment 💯
Both of the members, Stella and Verzet, were absolutely helpful!
Stella is a great help EVERY time I walk in there !
They were very friendly especially Mrs Stella and Mrs Overton. They welcomed us with a smile and their customer service is amazing! Will recommend! Amazing hospitality!
I came in to see a 10x30 & Oshia was great! I was being picky so she had to show me more than 1. Excellent people skills, & a asset to your team- Marquis W.
I store at this fallacy ms stella is the property manager shes very sweet and kind and always there for me and my storage needs so who ever captain torchwood is that left her a one star review that was required to leave it he is not accorded
To get a storage unit at this facility, I was required to leave a five-star review on Google.
A woman named stella provided wonderful customer service to me and made my storage rental fast and easy and an affordable cost..kudos to ms. Stella!
Stella is an amazing property manager. She is always helpful and understanding. The property always looks amazing and is clean.
Great service, lovely and safe area
Stella was very knowledgeable and friendly will refer others to her property
I have had multiple customer service moments at this location with many of the service reps. Today I had Stella and was very happy with my service and her friendly demeanor. I had Cindy help me when I moved into the space. Amazing women super friendly and professional. Helped me with every step never had a question thanks to there help. Highly recommend this location.
I was very impressed with Stella. She was very professional and kind.
Stella is great! My wife and I have had and unit there for the past two years and Stella's professional demeanor has been consistent. Great attitude and outstanding customer service! Great job lady!
So convenient from my new home! Linda was truly a doll. This was my first experience with Public Storage and it was beyond great. Thank you!!
I just wanted it to be known that I had a fabulous experience yesterday as I moved my stuff into your storage. The lady in the office Mrs. Stella is a wonderful asset to this company. She was very helpful. Her customer service should definitely not go unnoticed. Thanks to her I will never use any other storage company again.
I needed a unit ASAP and this one was close to my home so I decided to give this one a try. As soon as I walked in the door a lady by the name of “Stella” was on the spot as to what I needed just by asking me a few questions, she even took me out to check out the unit. It was just right. I can’t thank her enough. Thanks again
The property manager Stella, is so pleasant. She is very helpful and a great person to work with. If I need a unit in the future, I will definitely return.
Stella is amazing ! Go see her for all your storage needs !
Stella was wonderful! Very helpful!
Love Stella she was very helpful and answered all my questions.. store was nice and clean
Stella was very friendly and helpful. I will recommend to friends and family in need of storage services.
Great Customer Service. Ms Stella was so knowledgeable and kind. Very pleasant experience!
Miss Linda and Miss Stella are very helpful, kind and knowledgeable. They made us feel very comfortable.
I just moved my stuff into this property last week and my experience with Chrissy was great!!!! She was very helpful and so kind. She did a fabulous job!!!
The manager name Stella help me on her day off with my storage unit and she was very helpful.
Stella must be short for Stellar because that perfectly describes her customer service, knowledge of the products, and her attitude in general. Thank you for making this process a little easier.
Thank You Stella ,a very nice and understanding person.
Stella was so pleasant and I will be doing business with her.
I like it the employees are always kind and helpful Stella's wonderful
Mrs. Linda was very helpful. This place always works with me. I will recommend anyone to rent a storage unit here. Mrs. Stella is very helpful as well. Great job ladies.
Stella was wonderful. Great customer service! We have rented 3 storage units from Stella and she has been very accommodating and always ready to give very helpful advice. Thank you Stella!
Mrs shella was polite and very helpful
Stella was great. Quick and painless process to rent a new unit. Thanks for all your help.
Always have courteous and polite service
Stella is great! She has provided excellent customer service whenever I've been into the office. I would definitely recommend this location to my family and friends.
Really helpful and everything
I've been doing business with this location for a little over a year. Stella is always great. I highly recommend.
Stella was very helpful.
Stella is so helpful with all our needs and helped us - thank you Stella
Being a long time person with storage at public storage I would like to take this time to thank Stella and Linda for their concerns and always speaking when we meet on the property thank you girls
Stella is a very nice lady very kind n sweet n helps out in every way possible
What GREAT customer service from Stella & Tammy. Very Welcoming and helped me with better suggestions. They were very helpful. An amazing place to store your things with Stella & Tammy there. I was very satisfied
Stella did an amazing job helping with my storage options. Very friendly and professional...would highly recommend this location!
I walked in this location and met a lady name Ms Stella . She is very respectful and helped me out . I would not go to any other location . If you are looking for good customer service and a respectful person go to her location in 23602.
Mrs. Stella is always the most helpful and generous person I’ve encountered in customer service. She’s understanding and very friendly. She does not try to lead me the wrong way and I couldn’t be any happier to have her helping me move and etc. Moving to another state is so stressful but I never have to worry about my stuff or bugs or damages. I’ve seen my things in storage the same way I left them and I’ve seen mrs Stella check the storages locks throughout the whole lot. That was just by chance. Mrs. Stella is the reason the place stays clean and safe and I’m so happy to have met her and go through this difficult moving process with her. Thank you soo much Mrs. Stella
Stella gave me great customer service. Clean and friendly atmosphere. I recommend this store to friends and family.
I recently had the opportunity to rent a storage unit at Public Storage, located at 13410 Warwick Blvd. I dealt with Stella. She was courteous, quick and competent. She asked about my needs and recommended a unit accordingly. After renting the clean unit, she explained pricing, hours and insurance. I appreciate her great customer service.
Hi I am a Public Storage customer and I am writing this post concerning Ms Stella who work at Public Storage , she is a very nice person ,very respectful and helpful to customers , keep up the excellent work .
Ms. Stella is amazing! She was very helpful, informative, energetic and just all around cool. She got us in and out with no worries in less than 30 mins.
Ma Stella was so nice she save the day for me and made sure I was comfortable and great attitude very nice people
I have been looking for a storage option that suits my needs lately, trying to find a place that is suitable but also isn’t a cold and uncaring atmosphere should I have questions along the way. I know that taking phone calls from someone like me with a thousand questions can be frustrating for staff, but I really appreciated how patient and friendly Rachel was when I called. She offered all the answers I needed and never once made me feel like I was taking up too much of her time. I’m still budgeting for my storage plans, but I will definitely be coming right back here once I’m ready. They made a customer out of me with Rachel!
Stella takes care of me everytime I'm there. Very helpful, my only complaint is the gate isn't 24 hours but other than that great place
Great storage....they helped us a lot on savings ....also Stella and Linda are great employees!!!!
Linda was awesome and very knowledgeable about the service and product👍👍👍👍👌👌👌
I was having a really hard day moving all my stuff on my own with my kids. Stella was understanding and really made my experience 10x better. - Linda Tate
Great site definitely recommend this place Stella was very nice and polite to me
Stella is always so helpful and pleasant and displays the utmost professionalism.
I am very impressed with Miss Stella as she is so knowledgeable about her Public Storage property. She's been so helpful from the first time I met her. My family has had 4 units with Public Storage with 3 units at her property. She is always working hard every time I see her and you can tell that she takes pride and passion in everything she does.
The process was nice, Stella was very polite and informative. The only thing that I did not like was the fact that I did everything online and I was supposed to be paying $1+$24=$25 but I ended up having to purchase some insurance or something and I ended up spending over $50. I think that should be told on the website when making the reservation. I am just glad that I had more money than the $25 I thought I was going to need. Overall the service that I received was good and everything was explained to me. Suggestion is to change the website so people won't be blindsided
Rachel was extremely helpful and knowledgeable.
Nice clean units! Friendly service! Easy to out when finished with unit! Highly recommend!
This place is what i needed, plus Stella has always helped me thru the tough issues even holding a key for me when needed, she always goes above and beyond to help me out and keeping me informed on new deals and everything going on with my units. This location in specific is where i prefer to keep my possessions safe.
Stela is wonderful she was very helpful we Love her
Precious was amazing!!!
Precious made my move in fast and easy thank you so much
The rental process was easy and Stella made it a joy to be there! The customer service was great and I’m glad that out of all the places we could have gone that we went there!
Stella was amazing !!! Super informative and very pleasant... answered all my questions with a smile and was very personable.. great customer service
Great customer service! Stella was very professional and pleasant...answered all of our questions and helped us find just what we were looking for. Clean, roomy storage and great prices!
I love love Ms.Stella and Ms.Jenny. They provided excellent service.
Quick and easy, Stella was of great help to me. Let me know about good discounts. Very prepared.
Absolutely wonderful and amazing. Stella was very helpful and cared about my needs. Would definitely recommend this place to any of my friends
Stella went beyond her duties to provide aid to disabled. She very informative about the units and price. She even locked the unit, because of my need for a Walker. She helped remove some of the stresses inherently associated with long distance moving.
We have been with Public Storage for almost a year now. I have yet to have problems with any rodents or bugs. We have been treated very well especially since the arrival of Stella? (I'm not sure of her name, I just know she has been on top of cleaning units as they vacate, and ensuring our needs are met. Thank you Stella.
Very disappointed with our rental here. They forced us to pay for thier insurance. Someone in the neighboring unit had something heavy fall against the wall knocking our stuff over and breaking our TV. Tried to make a claim but I was told that since it wasn't there or a natural disaster that they wouldn't cover it. I spoke with the manager who referred me to customer service. Customer service told me that there is nothing that they can do. So basically I'm out a $1400 TV and the insurance money that I paid for two years for nothing.
Stella, offered great service. The space I needed was move in ready same day.
Stella was very helpful and polite
Ms. Stella was very helpful and generous
Stella's customer service was above and beyond what was expected. I was having a really bad day running late and with only about two minutes to closing she stayed a little pass her time so I could get my unit. Thank you Stella I really appreciated your understanding of the way my day had been going and your act of kindness help to turn a bad day into a good evening.
This is my first time going there and the employees would Prairie good
The employees are very helpful and nice.
Stella made the end of my day brighter. I had issues with my moving truck an car dolly that made me late getting into town. But she was awesome and waited for me when she could have closed. I was able to get my storage an get things done.
Jasmine was extremely helpful. She went above and beyond to help us replace a rusted lock. So happy with the way she treated us we decided to rent another unit at her location. Highly recommend this place. Ask for jasmine!!
Great customer service! Quick and easy.
We used this facility to store our goods while having our house built. We had our household goods stored there for 4 months and found that they had an infestation of rats. We notified the management of the problem and they did not seem to care that our items were covered in rat feces. Needless to say, this has made moving our goods out of the unit a health issue. We were told to take the issue up with our insurance company, as the storage facility does not offer any compensation or consideration for this problem. We reached out to the regional manager and they gave the same response. They have not reached out to us since.
Great customer service stella was great in explaining everything and letting us know witch one would be better and meets my needs thank you stella for your great cuatomer service.
I've used the same company in Ohio and now here in Virginia and Stella was such a help showed us out us it befpre signing anything and kept my online rate along with geiving great advice on what to get to help keep our stuff safe. So happy to chose public storage again
Stella was amazing !!
Jasmine and Sierra had outstanding customer service very friendly and helpful and I want to thank them and also Jeanette for listening to our concerns and getting the matter taking care of
Friendly staff and service.
I met with Monique, she was extremely helpful. She was very pleasant an i left a very satisfied customer. She was very knowledgeable an i highly recommend this establishment.
Krista is the best at helping me with my storage needs
Lynda was a wonderful employee at this location
I believe her name was Monique, helped me out while I was there she was very pleasant and knowledgeable on the different storages that would be fit for my needs. Very Nice and clean facility with many options available. Her customer service was amazing and She definitely made me feel really good about having public storage for my place of storage.
Customer service very nice.
I was having issues with my storage and Lynda helped me get in my unit. She also explained some things i didnt understand to help avoid late fee, she is worth her weight in gold. Thank you Lynda
Lynda was very wonderful and a bright spot on the day.
Gee was great getting me all see up with a clean storage unit
Gee was fantastic and very professional. Thank you for everything at this last minute reservation!
Ms. Lynda was very polite and helped us find a perfect storage in such short notice. Loved everything about this experience 5 Stars!!!
My experience with Lynda and my storage needs was most enjoyable and I highly recommend public storage
A gentlemen named "Gee" gave me excellent service and it was appreciated. He was super helpful and respectful!
Fantastic service. Staff was not only resourceful and knowledgeable, but would go out of their way to accomadate the tenants needs. Definitely reccomended.
A tad bit pricey
The sales attendant Christina had good customer service and was very knowledgeable. She was willing to work with us and answer all the questions. Only downfall is that the unit needed to be swept out before leasing.
Lynda was absolutely amazing and super helpful. The cost is very affordable and it was quick and simple a
Easy, fast, and worth it.
I went to inquire about storage boxes and other materials. I was with Keyanna and was recommended the damp check. She told me where and how I could use this product. I purchased it with confidence that it would work.
Lynda was great an helped me with all my questions
Thank you for great service
Sophia did a great job setting up our storage unit. She was super helpful in assessing what we needed and was able to answer all our questions. Fabulous service Sophia!
I can't remember her name, but the sales lady was great, thank you for your helps.
MY experience with Ajuana was excellent.
I enjoyed my tour and the experience was very informative Shawnna G was very helpful and got me the service I needed quickly.
Very very helpful helped me get a bigger storage unit for half the price.
She very smart very nice you would love her to help you. I no i have her ASIA SHARON MILLS AND AL FANE
Ajuana has always been very helpful with all my storage needs. She is very pleasant 2 deal with
Very good service and I love the service the Manger gives
The staff at this location was very courteous and helpful with assisting with my transition to the area. Thanks a bunch
Very great service. Ajuana was very helpful
Ajuana at public storage on Warwick blv was very helpful and understanding and i appreciate all the help
Pricing gimmicks to get you there and facilities are not cared for
Was really nice and informative
Ajuana greeted me with a big smile and was very attentive! She showed she cares about the customers she serves! I highly recommend this property!
The girls were in the office with great srevice
Excelent customer service. quick, professional, with high quality. Thanks.
Very helpful. Lynda was calm headed and helped us out- even when it turned out that there were birds in our storage space and we had to get a different one.
That are very helpful
The people here are amazing and so helpful! Definitely recommend.
Excellent help getting set up with the correct unit size at the time I needed it and fortunately I got in the price ballpark that I wanted also. This is a good location, not super busy road (altho certain times will have moderate traffic). Everything about this location and the staff was very good.
I was new to the area and needed a storage unit in Newport News. I found this location and they were closed. Despite the fact that they were closed the young lady took my information and told me to come back first thing in the morning and she would have a storage unit for me. I have gotten nothing but great customer service from the employees unlike any other storage facility that I have been to. They treat you like family and two employees particular stood out to me Crystal and Sophia. Thank you ladies for being excellent employees and treating your customers like family.
Super friendly, helpful staff. Crystal has a great attitude and fun personality. I'm really glad to have such great, easygoing folks like her whenever I need help from the office.
Lynda was excellent and great
The customer service at this sight was great, she did fail to tell us that there is a $10.00 fee to make a payment over the phone, and $20.00 fee to make payment with a person over the phone. I tried to set up an online account but I don't recall being asked for an email address with apparently is required to set up an online account. And on the website there isn't a place for an option to set up an online account. Other than that she show us to our storage room, and was very courteous, and friendly.
Very good service. SOPHIA did a wonderful job
Sophia and Susan were very helpful and vigilant in caring for me and handling my account with professional and genuine care.
Ajusni was a great help, she was sincere and very understanding in a stressful time in my life. She made Moving, a little easier. Thanks
THE CUSTOMER SERVICE SUCKS, THE UNIT I RENTED HAD WATER IN IT. I HAD TO PUT IN A CLAIM FOR DAMGED ITEMS. THE REPS AND DISTRICT MANAGERS DO NOT CARE TO HEAR ABOUT THE PROBLEM, THEY JUST WOULD LIKE TO FORWARD YOU TO THE INSURANCE COMPANY TO SHUT YOU UP. THERE ARE A COUPLE OF PEOPLE IN THE OFFICE THAT SHOULDN'T BE EMPLOYED....JENNY AND SOPHIA.
I dont get a chance to do this but I have to say I received the best service. Davina was awesome and didnt mind having to go in the rain to show a unit and answer all my question. Pleasant atmosphere and exceptional service.
Miss Sophia was very nice...hard to find good customer service these days!!!
Today I had a great experience at Public Storage, the manager Briana was very helpful and pleasant. Thank you!
Good customer service... A++ service!
Latonia has great customer service.... and was more then helpful...
The professionalism and Customer Service that was displayed from Miss Latonya clay was excellent she was very caring very understanding and was always willing to go beyond her job even though I will be leaving I want you all to know that my husband and I we're completely satisfied I hope that you will recognize her hard work and and dedication to public storage . Sincerely Eric and Tina opie
Y'all. Just been great Latonia!!!!😍😍😍😍😍😍😍😍
Sierra was very kind and worked quickly. She had a smile on her face at all times and had a friendly attitude. The unit was clean and everything went smoothly!
LaTonia is a great asset to this company she helped with my storage unit and answered all my questions!!
Latonia. She is very helpul person. She always smille happy person undertanding prson. Hard worker she is the best. Employees.
Latonia is always very helpful and the customer service is always professionally mannered. She goes above and beyond to make sure all my needs are met. She has even given me courtesy calls notifying me of my payment due date. I have rented from Public Storage in the past and this has by far been the most fulfilling experience because of people like her.
Great customer service and very knowledgeable of business.
Dacina was helpful even gave me a bandaid when I had cut myself. Had more than enough space cost efficient.
i came into the property inquiring about a storage unit. The sales rep was very knowledge and friendly. I will recommend to all my family and friends.
The manager is absolutely the best. Mrs. Clay was so helpful. She will take care of all your storage needs with a friendly smile.
Latonia is a good person in greeting client for storage space
The customer service by the staff was excellent. They were very helpful and made the process easy. On the day we arrived, we were helped by Sophia who was very warm and professional.
Terry was great She even helped me when I got stuck The space was clean and easy to get in.
Amazing person,could nt have Know one better.
Tanya IS AWESOME! I had the best service.
I have been with public storage for over 3 years and the experience has all a good one. The staff has been good to me especially La Tonia. She does an excellent job keeping my records in order and up to date.
The office was very clean and the young lady was very informative and friendly. I would definitely recommend to all my friends and family.
Service was amazing rep on site answered all my question in a timely matter. Rep was polite and very professional I would recommend this location and Latonia to all of my friends and family
The service is always great. The ladies are very helpful. Sierra went above and beyond to assist me. Thank you so much :-)
I came into this location to buy some boxes, Sierra was a great help. She was very knowledgeable and I will return to this center just because of her help.
Latonia is very helpful when ever I come in.
My experience was great, i was helped immediately and the clerk was exceptional in helping me
What a great experience. My second time leasing a unit at this location. The Customer service is very professional. Thank you Mrs. L.
Latonia were very informative with assisting me with the size unit I needed. She was very polite and I fellt she listened and took time to help me.
LaTonia service was great I came in looking for a large box, and she immediately helped me search for the right size I was seeking. Although they didnt have my size box LaTonia, with confidence recommended i try a smaller box that would be more convenient for my shipping. I was very please and happy she helped me with a better option.
I really like the Public Storage
amazing service. nice to go to a place where it feels like home
She was friendly nice and very helpful
Tameika is very kind and professional.She handled all my storage needs. I would recommend this location to anyone.
Latonia was very nice and answered all my questions. I will add that she should have told me that I had the option of bringing my own lock, saving me money, which I found out from someone else. Also the insurance was added in when I didn't want it, so I got reimbursed for it. All my items were covered already. The storage unit's ceiling was awful, with paint peeling and particles hanging. The floor hadn't been swept well with leftover rodent trappings still on the floor. No, I didn't say anything to her about it which was not wise on my part. I have no doubt that she would have taken care of it had I spoken up.
My experience was very pleasant and quick. Management was efficient and polite
Sierra was very nice and helpful and I got my unit on a special for half price!! yay
Nice room size.
I received an outstanding service from Susan. She was very professional and friendly.
Very good. Susan was a very nice property manager
Public storage on Warwick blvd. Newport News, Va. The place to store.
I live around the corner from public storage so i seen tv ads i made a phone call to the recipients .The lady told me her name which is La Tonia she ask me how many rooms i had so she told me what size i would need she very professional i like the service here at public storage .Evey time i make a payment she always ask is everything ok with my unit.
This is a terrible company, Do not rent from them. Go somewhere else.
I have to say, the help at this storage place is very good. Latonia especially is always very helpful and proficient. 5 Stars !!!
latonia was very professional! Unit was very clean. would recommend to anyone!
The staff at this Public Storage facility were very friendly, helpful, and polite. I had no problems with my storage unit, and the process of renting is smooth and painless. I would recommend this location to anyone looking to temporarily store items.
Very professional recommend everyone to come here
Latonia was nice and help both time i came here to rent
Latania was very good. Answered all questions and solved all peoblems that came about... great customer service
Service was friendly and very helpful.
Ms. La Tonia was very helpful and friendly.
Latonia was wonderful and I recommend this facility. She's very helpful and a very pleasant person.
Latonia is awesome!!!
La Tonia's service was excellent. She was very kind and patient.
LaTonia is awesome.n incredible!
Latonia is a awesome asset to your company, very helpful & efficient! I would recommend your location to anyone in the need of a storage facility in this area solely on the basis of customer service!
LaTonia is amazing, her customer service skills surpass any other.
Lynda was very helpful with getting our unit. If we could rate her a 10 we would.
Everything was great! LaTonia did a great job
La Tonia is awesome
Public storage is a Good place to storage your stuff and the lady's v at work in there are great they. Will help you with any thing
LaTonia did a great job when i first rented here. very nice and professional.
I was satisfied with the fast rate of service from a Latonya. She made everything clear she explained every detail of the prices and all with great personality. I highly recommend this location.
I have been coming to storage auctions for a few years now and I must say that the people running the auctions are very efficient.
Rep latona provided excellent service.
I've been a long time customer here and LA Tonya has ALWAYS been GREAT! As long as they have her, they have my businesses. Thanks Public Storage
She was very informative and helpful. Got us in and out quickly!
Great Customer service. LaTonia was very organized and friendly. Nice storage space and great pricing. Transaction and processing was simple, quick, and smooth.
Thanks to Property manager Latonia Clay, my expericience with Public Storage was pleasant. Keep up the good work.
My stuff did NOT mold. This was a huge thing on my mind when I searched for storage units. Excellent customer service. No bugs and everything was as I had left it for 4 months previous. I recommend the Public Storage on Warwick highly.
LaTonia is Very friendly always helpful pleasant
Latonia is the best sales rep ever. She is courtesy, professional, and helpful. Two thumbs up
I had a GREAT experience!! LaTonia was very friendly and professional.
Thank you for your serive
Service was great latonia was very helpful. Would definitely use them again in the future and recommend them.
Space was adequate and was location convenient to my home. Customer service from Property Mgmt was great. Thanks to LaTonia and Sierra my experience was pleasant.