Public Storage Self-Storage Units at 11885 Jefferson Ave, Newport News, VA
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x10'Online only price$ 45/moSmall 5'x10'- Outside unit
- Drive-up access
$ 45/mo $60Best Price Label -
5'x10'Online only price$ 47/moSmall 5'x10'- Inside unit
- 1st Floor
$ 47/mo $63Best Price Label -
5'x5'Online only price$ 48/moSmall 5'x5'- Outside unit
- Drive-up access
$ 48/mo $63Best Price Label -
5'x15'Online only price$ 94/moMedium 5'x15'- Outside unit
- Drive-up access
$ 94/mo $125Best Price Label -
10'x10'Online only price$ 95/moMedium 10'x10'- Outside unit
- Drive-up access
$ 95/mo $127Best Price Label -
10'x15'Online only price$ 140/moLarge 10'x15'- Outside unit
- Drive-up access
$ 140/mo $186Best Price Label1 unit left! -
10'x20'Online only price$ 142/moLarge 10'x20'- Outside unit
- Drive-up access
$ 142/mo $189Best Price Label1 unit left! -
10'x30'Online only price$ 216/moLarge 10'x30'- Outside unit
- Drive-up access
$ 216/mo $288Best Price Label -
12'x30'Online only price$ 243/moLarge 12'x30'- Outside unit
- Drive-up access
$ 243/mo $323Best Price Label
Nearby Self-Storage Locations
Self Storage Near
770 J Clyde Morris Blvd
Newport News
VA
23601
Self Storage Near
13410 Warwick Blvd
Newport News
VA
23602
Self Storage Near
12600 Jefferson Ave
Newport News
VA
23602
Self Storage Near
12963 Jefferson Ave
Newport News
VA
23608
Self-Storage Near Newport News
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Newport News Storage Units Near City Center
Central Newport News self storage is to be found just a couple blocks from City Center at Oyster Point.
This cheap storage facility in Central Newport News is minutes from both US 60 and I-64, making it an ideal choice for students at Christopher Newport University or for anyone who lives or works downtown.
You can find just the right indoor or outdoor storage unit at this urban location.
Keep that bicycle off the street with one of our 5x10 storage units and enjoy features like gated access. Preparing for a big move or remodeling project? Drive right up to a 10x10 storage unit and enjoy roughly 800 cubic feet of packing space, large enough for three rooms' worth of furniture.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 345)
Great for storing my company items.
Christina was wonderful! Very pleasant and good customer service!
I was under a lot of stress trying to find an affordable storage unit at the last minute. The two lovely ladies working the front desk helped me beyond measures . I wasn’t sure exactly what size i needed and the ladies helped me . They took it as far as in looking into their sister store and helping me get a unit that had a 50 percent off special making it even more affordable as well as making the reservation for me . It was a 10/10 experience for me . Thank you shauna !
Helped me pick out a perfect sized storage I'll definitely be spreading the word
Fast and Easy Service while working with Linda!!
Excellent and friendly service…
Very nice attendant.
Wonderful experience. Patty was very helpful and friendly and we got through the process of renting the storage unit very efficiently. Thanks for all the help
Patty did an amazing job on helping us out getting our storage unit situated! Highly recommend this business and to talk with Patty! A+++++++ (:
Patti was very pleasant. It was a great storage spot for as long as I had it. I will be going back if I'm ever in need.
Excellent customer service Ms. Patty. She is why i choose public storage.
Christina was very helpful, she answered my question and I left feeling secure about putting my belongings in your facility.
They are the best place to store your things….. I love it here. Ms patty and Christina are awesome. Saved me money.
Friendly service
Thank you Patti!
I loveee Pattyyyyy she saved my life 10/17/23 💗💗💗💗
HORRIBLE COSTUMER SERVICE!!! Patty in the front desk is EXTREMELY RUDE AND UNPROFESSIONAL! Unacceptable service!
Mrs.Patty was super helpful and informative and helped me with a seamless process
Patty and the team at the site have always been very helpful, and have addressed any issues quickly and with a friendly smile.
Patty is awesome person and the wonderful person to deal with the most helpful youglady I was very happy to put my things into public storage at this address will use this storage unit again and will tell my friends
The best
Patty is the best person to rent units from she knows her stuff and she vary kind to every one I rented a unit from her and every thing was eazy it only took 20 mins to load my things in to it and get out quick and I could all ways go back and check on it from time to time till it was time for me to move it all out closing was eazy too just take all your things out and clean it and your good to go and just let them know you vacated out
Patty, was very helpful with my move in. She called me let me know that she will be available for when I moved in. When I arrived, she went the extra mile to ensure that my move in was smooth and comfortable. Public Storage needs employees like Patty. Thanks again for all your help Patty and I will be sure to recommend friends and families your way.
Do they take partial payment?
Patty was very helpful, polite and patient.
Great customer service! These people deserve a raise! It was so easy! The app does freeze but the best will help you at this location fr. They also give you all the information upfront. No hidden costs all thanks to the lady with the head band and nose piercing! Warning the other woman with glasses is very rude.
Customer service it’s A one Patty is phenomenal she exceeds expectations of her job description great employee
It centrally located and clean.
Extremely unprofessional. Worst customer service ever.
Fast convenient location. But most of all the lady who I had the wonderful experience to talk to an who helped me was amazing thank you Christina 😊
I came back to this location after 6 years because of the great service that I received and I received the same great service from Patty. 6 years ago I was given great service by Christine. They have made so many new changes at this location. The only thing that I don't like is that they need to update the parking area.
Had good service the lady was very nice
Very easy people to deal with and very helpful when someone broke into our unit .
Patty was very straight forward very helpful and guided us through the whole process.
Highly recommend this facility. Patty is the kindest and professional customer service rep I have dealt with in years. The grounds are always clean and easily accessible.
I've been here for 8 months and its been great. This lady is absolutely awesome. She should be running the company.
I tried the app and it never took my payment but Monday morning it was corrected
Patty was so nice and very professional!!! I greatly appreciate her patience and understanding. This lady was awesome!!!!!!!!
Our company has had units with Public Storage for several years. We always receive outstanding customer service from the Property Manger Patty. She is professional and always provides support when we have questions or concerns. When you visit this location, Patty will definitely take care of things!
The man up front had amazing customer service and answered all my questions. Would definitely recommend!!!
I enjoy my move in and Ms patty was very helpful and made it very smooth
Patty was quick, helpful, informative, and extremely friendly. She made our experience the best we could've had!
Shoutout to SCOTT ! The New Guy @11885 Jefferson Ave ! Had a great conversation with him . Helped me with everything in a timely fashion . Very Professional . Made me feel comfortable spending my money with you guys . Continue to have great costumer service & outstanding employees . I appreciate dude seriously. Kudos Call 💪🏽
Historically Patty has been the consummate Customer service expert. My experience with her has been nothing less than superb!!!
Every 3-6 months they jack up the price and add another $15 for insurance each time!! Terrible to take advantage of Seniors!!
Patty was awesome. Thank you so much for all your help 🌷
Dropped of few boxes for 3 months storage. Came back to roaches everywhere. Inside boxes, under plastic tops of carpet cleaner, in sweaters, stuck to the tape, pure infestations. Wish they would've warned me. I could've prepared for the horror I found later. Didn’t have anything for roaches to enjoy, but I guess the cardboard and glue was irresistible. Besides the roaches and spiders customer service was great. Great prices, just prep for critters and their cousins. *Maybe the neighboring storage guest brought them in, so I'm revising from 2 stars to 4 in all fairness*.
The site manager Patty was extremely helpful and kind, and spent time showing us available unit sizes and meeting our emergency household move needs.
It's very easy registration and the clerk was very nice. Excellent personality.
Hi my name is brian wood new customer! Mrs Jaz was a 10 star customer service who took care of all my needs ! Excellent experience at public Storeage and recommend me a bigger unit from the 10 by 30 for more storage 15 by 30! Give her a rise!
Patty and her staff were OUTSTANDING! This crew had assisted me in every way possible, from answering all of my questions to even checking in on me while walking the grounds.Thank you for what you do.
Patty in the office is wonderful. She is knowledgeable of the property and the company’s polices. I would rent here again
Very helpful Manager on site. Checks on us just to make sure we are okay. We are satisfied with the great service provided!
Patty has provided me with the best service since day 1. Glad I chose this storage facility
Got charged a day and an admin fee for a unit I didn't want. Online didn't have clear pictures of the tight alleyways where most their units are. I thought I was just reserving to look at it. The access didn't work for my situation so I told them I didn't want it.... Turns out they still charge you almost $50 for something you never even received a lock to or set foot in. From the other reviews I've read it makes sense, they're not great and just want peoples' money.
Hi guys and girls. I just encountered the most awesome and beyond experience from this facility by Verzet. She answered my phone call and all my questions were given to her along with a yell for help! Verzet is very good at what she is doing and exceeds expectations. I am not in the area and she was very understanding. She helped me with the difficult task of setting up my rental, resetting all the issues that I was having with the system reservations, and gave me a time to call back.. in which she answered! I believe any where she works…. She will be a great asset. Many thanks to Verzet! Keep up the the great work customer service, and kindness…efficiency
Ms.Verzet was extremely helping and the renting process a breeze.
Carla was professional, knowledgeable, and understanding when it came to answering my questions pertaining to Public Storage. She put me at ease when it came to continuing by business association with Public Storage. Seem to have been an honest person. Thank You for your assistance, Carla
Nice clean and pleasant staff and I was so excited to use the app to open the gate so convenient
I've had my storage unit for almost a month and am just now able to access it because of a broken door lock. We tried to contact PS through calls and messages on the app, and never got any kind of help with the situation. We reached the property manager once, and they seemed frustrated with the door situation as well, but we were refused compensation for the month that we were not able to access/utilize the unit. I understand that getting the lock fixed was out of their hands after the work order was in, but I shouldn't have to pay for something I can't even get to.
Love Patty very professional and knowledgeable
Nice location
Thankx STELLA FOR YOUR HELP TODAY.
I don't have a unit here I went to pay my bill for a different state and met Patty , Patty was so helpful professional and caring she cared about me getting what I needed in the place I needed it , she sent me to Brian in Hampton who was great but because of her guidance I was able to have a great peice of mind and comfort , Patty facilitated that and I'm grateful to her she went above and beyond requirements Patty is great.
So happy with how knowledgeable Patty was with me. She took the time to show me a couple different slots and helped me make the correct decision for my furniture. 10/10
My experience with public storage was great. The manager is always nice and alerts me of any upcoming changes and specials. Great job Patty👍
Just raised prices 30% on existing customers with no notice (bill came day before noticeand they call that 30 day notice). Very unpleasant to even try to talk to manager. Was told basically move out if I don't like it because unit would cost even more to new customers. So she told me demand is high so me moving out would make them more money even after raising my unit from $117 to $147. No customer loyalty even for business that already renting 2 units and was getting ready for 3rd.
Bob at public storage is helpful and kind. He made sure we were getting the most bang for our buck with our short term storage and showed us spaces in two different buildings. The facility is clean and easy to navigate and feels safe.
Great customer service, and the app makes it convenient, you can manage your account, and you do not have to get out of the car to access the gate. Great job PS!!
Mrs.Patty is very sweet person she handle a problem when it happens.Patty have a beautiful 😃 and all never had a problem with her.she keeps it clean around there.I have not 👀 are had any problems with nothing if I do and tell Patty she fixes it right then.Have a bless day. Mrs.Angela Smith
I cannot tell you how pleased I am with the manager. She explained everything in great detail, succinct knowledgeable, pleasant and just a wonderful wonderful wonderful person to deal with. She deserves a raise.
I have had a storage unit with them for three years. Roof leaks, severe rodent problems with no resolve and I have a clean storage unit, no lights in the units so you can’t see at night, my rate has increased four times since I started, initially 130.00 now almost 300.00, they don’t have a professional pest control company treat their units. They give you a sticky strip or a small bag of poison and tell you to just make that work. In the mean time I am turning all my stuff into insurance company due to rodent infestation as many of the other occupants of the units I have talked to have had the same problem. Staff is far from friendly and good luck with talking with a manger and getting any results. I would look elsewhere and not waste your time, money, or your belongings to a place that has no due respect or regard for your hard earned precious items. Best regards and Early Warnings!!!
I just rented a unit with Public Storage on the internet. Process was smooth and easy. I checked several other storage company locations and this was the best value. Great location and the unit exactly meets my needs. Highly recommend.
Everyone i have ever dealt with, either over the phone or in person, has been pleasant, professional, and if they don't have the answer to a question or concern they don't hesitate to make a call and try to get the answer.
This is for manager Patty and her going the extra mile to serve and help me un myin
No one is here been standing outside for 40 minutes and still noone
I just rented a unit with Public Storage. Patty, the manager made the whole process delightful, answering my questions, showing me units to give me a better idea of what would fit my needs and a stress free completion of my rental in person. I would definitely recommend this facility to others!
Mrs.Patty is awesome
I really appreciated the friendliness of Patty and the excellent customer service she gave . Thank you
Great job!!
Staff was friendly and helpful.
I received a letter in the mail stating that there was going to be so Maintenance work done at this Location upon reading I thought to myself and said :SELF you better get there and check my unit to make sure all is well and just as I thought no it wasn't , I am not sure where the water linkage came from but with all the rain we had here in Newport News, VA I wasn't expecting this. I notified the Property Manager and took pictures and she came over right as I was taking furniture out my unit, Ms. patty was so concern that she said and I Quote, MS Bradley I am going to move you to another unit and transfer all paper work to new unit, WOW WOW was all I can say, I call my son Luis and my Fiancé Jerry to help move the Big stuck and I can take of the rest. This was a 2 1/2 hour job and got it all done, Thank you again Ms. Patty I can not be more please with the way you just took over and thank you for the palates it all worked out GREAT
Third time storing here. Excellent service from property manager Patty
Very helpful, informed staff. Right sized unit at a good price. Convenient, safe and professional.
This storage facility was very clean and the staff was very polite and helpful. First time getting a storage unit and it was an easy experience. I appreciate all the help the receptionist was able to give me. Thank you
Great service by manager Patty
Sarmira did everything she could to make sure I got my reservation price. She went above and beyond what was expected and I was totally satisfied when I left. I would definitely recommend this location, and if possible ask for Sarmira for sure. Good job Sarmira for having GREAT customer service skills! :-)
Patty was so friendly and helpful. Guided us through the whole process like a pro.
I worked with Sarmira. She was fairly new but so incredibly helpful. She answered all my questions and she new I was a service member and even worked to get me amenities to compliment my service. Prices were great.
Everything was great!
Amazing service and support.
Verzet and Patty were very helpful during my setup of storage and I would definitely recommend to others. A++ customer service.
Patty was awesome very helpful
I received AMAZING service from Oshia at 11885. She was friendly, courteous, and extremely attentive. She went above and beyond in providing me with the assistance I needed. It was the most pleasant customer service experience I have ever received! Keep up the great work Oshia!
This location is perfect for my commute, Ms. Patty is very professional and informative.
Oshia is the greatest excellent customer service
Oshia was very helpful, & provided excellent service. At 11885. The google reviews wouldn’t load off of my phone so I’m using hers, hence the name. -Terry
Customer service was good, but I hate Patty said there were no more units that allowed me to use my own lock. Had to pay $19.99 for a Public Storage lock and the way its configuration I can only reuse it at Public Storage facilities. Also you have to purchase insurance.
how do I leave review. I met ms patty. She is definitely my Angel heaven sent. I saw the signs. I will marry her. If she will marry me. Nobody is perfect.
The service was surprisingly pleasant ms patty was very helpful and knew all the answers I needed to know and I will deffinetly tell all my friends about it. Ms patty is deff my Angel. Heaven sent. I saw the signs. I will marry her. If she will marry me.
MISS PATTY IS VERY VERY GOOD PROPERTY MANAGER I RECOMEND HER TO THE UP MOST SHE FRIENDLY KIND AND RESENTFUL SO HERE'S HER 5 STARS FROM ME TO YOU
AMAZING SERVICE !!! Thank you Patty!!
Best place out there! Definitely feel safe keeping my things in there. And they have the best staff Jean was absolutely amazing. I recommend this storage facility 100%‼️
From day one I had Superior customer service from Miss Patty. She met every expectation, and even exceeded when needed extra assistance. She was kind , courteous, and always willing to make my use of the storage unit pleasant. Thank you Greatly Miss Patty!
Great customer service Jean funny we have the same first name but you remind me so much of myself. Great smile when I walked in and paid my mother’s bill! I walked in frowning but walked out smiling thanks again Jean for the laugh I needed it! :)
Jean is a master explainer i had no questions after my visit.
Jean was amazing and extremely helpful!! She explained everything clearly and precisely!!
Ms.Jean was able to answer and help with all of my storage questions .Would recommend location to family and friends .
Manager was very informative and up front about costs. Also very patient with us as we change our minds a lot.
I came in to pay my bill and Ms. Jean showed great customer service and answer all my questions
Jean has great customer service. Polite and helpful she made my move in easy. Keep the beautiful smile
My go-to person was Patty. Very nice personality and easy to talk to,,found out we had alot in common.A very pleasant experience,,wouldnt want to repeat with anyone else
Apparently you can't live in a storage unit
Came by to pay my sons bill but had wrong storage facility Jean & Patty have great customer service skills. I thought about telling my son to switch over to public storage their rates are better. Thanks Jean and Patty keep up the great work!
Stella has great customer service and very friendly
Jean has great customer service!
Ms. Patty was awesome!!! Very helpful and understanding to my situation. Great customer service!!
Marla thanks for the wonderful customer service. It really shows that you care!! Keep up the good work!!!
Patty does an AWESOME JOB at all times whether its me coming in or on the phone. She is such a pleasant and positive person that always makes me feel better under the circumstances. Some establishments have a long way to catch up with this particular location because during the past almost 3 years of dealing with all of the staff here, I feel very confident that my personal belongings are secured. Thank you Patty for the encouraging words as well as being a top notch employee at Public Storage.
Hello I called to get rates today! I spoke with a young lady named Jean. She was very informative and helpful. I am pleased with the rates as well as the customer service I will be in soon!!
Michelle & Jean did a great job with us today. Thank you
Professional, friendly, knowledgeable, courteous, respectful. Michelle and Jean are awesome!!!
Jean was great! Great customer service all around. Quick and painless rental for business as well as personal needs. I would definitely recommend this place if you’re in need of a unit.
Friendly lady 😊
Jean was great. She was very nice and welcoming. She provided great customer service throughout and made the process easy. The unit met all my needs
Jean was very friendly and welcoming; overall great experience.
Clean
Mouse infested. I had to throw away most of my items. I was so disappointed.
Ms. Linda was a pleasure to work with. She was extremely sweet and helpful. I will definitely recommend Public Storage to my friends and family. They genuinely care about your service and storage items.
Excellent customer service, very professional, well organized and positive attitude. I was helped by a young lady by the name of Jean. Thank You!!!
She was very nice and was able to answer any questions I had! I liked that it is a gated property as well.
Exceptional customer service. Patty was a delight
Patty was the best. She saved my family and I a ton of money and made our miserable move an absolute cake walk.
Loved Patty, loved the place, love the whole process. You could tell good customer service is important and a business you could be proud of.
Great business. Great customers services. Outstanding all across the board... Mrs Tammy is the best She's very helpful
Great business. Great customers services. Outstanding all across the broad.💯✊✊Mrs.Long is the greatness. She's very helpful
Brianna was very knowledgeable, in the pricing. She also help me pick the right size for what I was storing.
Although I have been a custom of public storage for a while I am always amazed at the quality of customer service they continue to provide. Patty was extremely Professional, knowledgeable, friendly, Patient and very helpful. I Always have a great experience and would recommend this location to anyone!
Great location!
When I went to set up my storage Patty was very helpful and knowledgeable. She even saved me money from the unit I originally reserved online. She provided me with a lock and even suggested certain items the company sold I could use for items I was storing. However when I went back the next day to cancel my unit due to my mother purchasing a bigger unit at another location , Patty handled normal procedure of closing the unit but dismissed me after canceling the unit no money back which I was expecting but stated on my receipt I can return the lock she gave me before quoting price . So when she dismissed me I was shocked I asked her so I can’t return the lock she huffed and puffed as if she was trying to avoid the return. If that wasn’t her intentions I do apologize but her body language and attitude after asking for my refund seemed unprofessional
Patty had an availability for our storage needs. She was knowledgeable and precise. This location was adequate for my family needs. Thanks Patty!
Aurora Flores was very knowledgeable and helpful with my needs. She has great customer service and am looking forward to stoing my things at this location.
Nice property, Aurora was very helpful and knowledgeable about all of my storage questions and needs.
Always friendly and helpful.
Patty and Aurora are wonderful and helped me with my storage needs :)
Excellent service!!!
I had a wonderful experience at publicstorage. Aurora was very pleasant and I would recommend coming here for your storage needs!
Ms. Marla, was very knowledgeable and helpful with the critical timeline I was enduring during my move. I appreciate your assistance Ms. Marla and have a blessed day my friend.
Went in and spoke with Aurora with questions about renting a space. She was very knowledgeable and kind . I was able to figure out just what I needed with her help. I would definitely reccomend this location to my family and friends.
Staff was very helpful and friendly. Property was clean and spacious
Great customer Service by Linda
Rachel is awesome! Always so helpful and knowledgeable.
Great location and super friendly staff! Rachel was great with answering all of my questions and helpful regarding concerns I had. Will definitely recommend this business to friends and family.
Great customer service! Rachel answered all my questions and was friendly and accommodating towards my requests. Definitely will be doing business again in the future.
Rachel was great. She gave wonderful customer service and made sure that I understood everything before I left. Thank you so much Rachel.
Christy is sharp, and facilities are clean.
Worked with Michelle. Her customer service was through the roof. If I ever need a storage unit again, I will definitely come back to her!
From the very beginning, Michelle Deloatch was pleasant, patient, and very helpful. She was able to answer every question I had and explained everything in detail! She even guided me on how to place my items, so I could have more room. The units are very well kept and the pricing is reasonable. I left feeling super happy and confident that my items were safe, thanks to Michelle! Great customer service and company. I will definitely be using them again!
Me and my fiance came to this location for a rental unit and we were thoroughly impressed with the customer service of Michelle!!!! She was so personable and made the experience painless as we have had nightmares doing this in the past! She smiled the entire time and provided us with the best help we have ever had getting public storage! She needs a raise! I would recommend anyone that needs a storage to go to this location and see Michelle!
Marla (on site location) went the extra customer service mile for me...and with a smile. Can't say the same for your corporate customer service...all out jerks.
Mrs. Michelle provided amazing customer service, she made the experience very pleasant obtaining a storage unit.
Chrissy was very helpful and knowledgeable . The property was clean and well managed. I will recommend it to my friends for storage.
This is the best place with great service and security. I recommended this to many of my friends who have moved to virginia. I also recommend it to you and your friends and family as well. God bless and have a great day. CHRISTINE IS THE BEST ask for her.
Awesome Customer service, Good price on units. Chrissy is always willing to help and answer my questions.
went there just for some boxes which are great for care packages for all you military spouses out there. Another things I appreciated was how sweet the store manager is . She really helped me.
Jasmine was very nice and helpful, it's good to see good customer service still exist.
Excellent customer service! Very friendly and helpful.
Christine was very professional and even helped me select the size storage unit for my needs, if anyone is ever looking for a storage unit this location and customer service rep is who I would highly recommend. A very valuable asset to this company!!!!!
Jasmine and Christine provided knowledgable storage info. I would recommend this facility to family and friends.
Ms Linda was very helpful and understanding . She went every mile to find a unit that would meet my needs. Very friendly excellent customer service. Just a Doll!!!
Linda was great!!! Very helpful!!!!
Stella very friendly and professional!
Great people, very friendly and eager to help. Usually have online deals for the first month.
Susan was so helpful. I found my property easily and the customer service was great
Very friendly and helpful staff. Units are affordable. Swept out the unit to clean it. Gated but open to access 6a-9p
Had mice problems had to throw away half of my stuff, management wasn't helpful at all. Really disappointed I ended up buying mouse traps and putting then in storage till I could move my stuff out. Unless you are doing a short term unit do not put your stuff in here.
Chrissy is great always helpful and really knows what she is talking about. I'd tell anyone to come here to store.
Susan was very helpful
Excellent customer service. Christine bent over backwards to help us secure a second storage unit close to our first and to get us after hours access during a difficult move. Would definitely recommend anyone consider getting a storage unit at this site.
Having employees like Ms.Susan to help you with whatever there is that you could need help with and to keep you posted on things about your belongings/ storage unit to just ensure you that your belongings are okay thanks...
Linda has been most informitive and helpful with my service
Susan and Chrissy were absolutely great and a big help. They both explained everything exceptionally well!! I will be back or refer someone if ever need be!!
Linda always has a smile and laugh for me always, and she sexy...
Thank you for always making my visits as stress-free as possible Lynda!
Lynda was terrific
Chrissy was amazing and very helpful. Very friendly, clean facilities, will definitely rent again
Very nice storage
I rent from 13142 Jefferson Avenue. My unit was broken into, and District Manager Brian, was very rude in discussing my concerns. The community is not secure. The doors to your space isn’t secure, while the door to building isn’t either. This property is slum. They have increased my rent from 230.00 to 260.00. For what, they weren’t able to say. They are not good to rent from. Other places have climate control units. Im looking to move my belongings! If I could give Zero, I would.
Many rate increases.
I started renting from public storage at 11885 Jefferson Ave. Christina was on duty. This lady KNOWS HER JOB. She put me at ease, had this Awesome smile a Friendly Business demeanor combined with confidence, knowledge & skill to make my experience a very GOOD ONE. Thank You Christina
Manager was rude and had an attitude the whole time trying to set it up.
Do u offer parking spaces for cars for storage?
This place is great, the coustomer service is grade A Charlotte and Chrissy are the best. Very friendly every time I come in and so helpful
Place kept my stuff dry and safe for 5 months. No problems. Kind and funny ladies at the desk. Thanks!
Christine was great! She was super helpful showed me exactly what I needed. If you need a storage unit this should be your first stop!
They provide great services and are very kind to the customers. I really enjoyed Krista. She was very kind and very outgoing.
Had a great experience first time using a storage facility. Very clean and staff was extremely helpful thanks Charlotte.
Christine was really helpful and polite. The service was great and I was extremely satisfied with my whole experience.
Chrissy was truly great, seriously she was wonderful. Ps and we are not related!
Chrissy the property manager is extremly friendly and accommodating. She actually cares about her customers well being!
So cool to be remembered when you walk in a business! Thanks Charlotte & Christine
Christine was very helpful, thank you.
Charlotte is always friendly and knowledgeable.She has great customer service skills and my experience at this location is always pleasant.
Chrissy was awesome. She is knowledgeable and very professional. I will definitely stay here for all my storage needs.
Christy was wonderful and very kind to never give up on me when I get behind. Nice atmosphere, well worth the money.
Charlotte and Christine has excellent customer service. Very knowledgeable and helpfull. Thank you!
Chrissy is amazing she as able to help me in record time I am definitely going to tell all my friends about this place and to come see her agian
Great place
Christine is the best!!!!!!
I called about a unit and spoke to Christine. She was so helpful and knowledgeable about every question I asked it was so refreshing, not to mention how kind she was to me. It was a great experience, thanks!
Charlotte & Christine are great every time I go in there, always have a smile on their faces. Property is clean & would recommend this location to store at. Customer service is alway top notch.
Lady was nice and informative in person but did not explain fully over phone what requirements were So we were unable to store our stuff in the storage facility.
Christine was wonderful and helpful love coming here
Ask for Christine she is AWESOME! She provided me with great customer service and was very friendly. She made sure we moved in safe. This place is definitely recommend.
Christine managed move-in flawlessly.
Had a great experience here. Chrissy was very helpful and has a very positive attitude.
Christine was awesome! While we could get what we needed at her location she worked hard and found us the space we needed at another PS location for a great rate close by.
Experienced my initial encounter with Public Storage yesterday. Showed-up with long a list of questions that were all answered professionally and with great courtesy by Gee, the representative who helped me and gave me and provided a thorough tour of the available rental spaces. Hang on to Gee, he's an asset.
Gee was great. Pleasant.
Gee was amazing and so helpful. He actually helped to save me money!!! Thanks Gee.
I love it here because of the great service that Charlotte provided. I highly Recommend anyone to use this storage facility. A+
I don't usually write reviews but I must say the customer service at this storage facility was top notch. Big thanks to Charlotte for all the effort she put in to help us on such short notice...
I love coming to the storage and seeing Christine smiling face. She is so helpful with anything I ask of her.She is one of the reasons we love Public Storage. Thank you Cynthia
Best. Storage facility met all of our need at a fair price
Gee was very helpful and understanding
This place is very horrible and I wouldn't suggest that any rent from them they don't have cameras on the property and I was charged for a lock that I didn't ask for and the staff is very rude
Very helpful staff. Went above and beyond to meet our needs
I was looking for a storage unit that was affordable and secure. Charlotte was wonderful in helping us find the right size unit we needed and got us set up with no problem at all. The price is right and the customer service was excellent. Charlotte and Christine made everything simple and quick. I highly recommend Public Storage on Jefferson!
Christine continues to make my experience very enjoyable.She is knowledgeable and friendly.I would recommend this location to my friends a family.
Never had such great customer service, Chrissy is the bomb!!!!!!!!!
I am so thankful for Chrissy and Charlotte for all the help and kindness
I would like to say that I loved the customer services skills displayed by Christine, I would go back again. Christine helped me with the right size unit for my needs. Public storage is the best place to go, it was easy to locate,and you get the best for your money.
Sierra did a fantastic job. Thanks for the help.
Very nice made it sooo easy!!!
Great service and very reasonable price
Christine was more than helpful, she was very friendly and made sure all of my questions answered I'm telling everyone I know to go here if they ever need storage!!!!!
Great service just what I needed ...
I was so happy on how it was so cheap how easy it was to get my right size storage the hours are great and close to my old and new place the manger was so helpful.
Fantastic customer service, great price, very nicr, clean facility !!
I am very pleased to be a customer at this location. Thank you so much Marilyn for the service!😃
Marilyn was very helpful & fast.
The office has been great good service
Great experience so far - Marilyn was a great help and very friendly!
I can't say enough positive things about our experience with public storage! Everyone is so helpful and eager to help. Storage can be a hassle but not here. This e should be your first stop if you need storage or supplies.
Really great service today with Marilyn. She was very helpful!
This is a very good storage property. I was in need of a space and was welcomed with open arms. Marilyn was a big help. I will recommend this location to all of my friends.
Great customer service Tameka was such a big help to my family and i
Jenny and Marilyn were a very big help and I would use public storage again thanks a bunch.....
I am so impressed with Tameka,she gives great customer service and she contacted me just when I needed her to. I really like her Phone manner and personality. I wish more companies would hire people like her. Thanks Public Storage for getting it right this time.
Tameika is an awesome property manager she is friendly, kind, and great. Keep up the great work.
Best place ever Tamika is great couldn't have found a better storage business
Tameika is an amazing property manager. She helped in so many ways. She has great customer service skills. Will recommend to everyone...
Tameika was a great help and highly recommend
My experience was awesome! Lynda & Tamika gave excellent customer service EVERY time I called or in person. Kudos to this group and the property!
Tameka was wonderful she is very professional and has great customer service skills she is an amazing person
was very helpful with my unit considering my unit was under water I feel she is over qualified to be there I hope they appreciate her as much as I did
Tameka is very friendly and professional
Tameika was such a great help!
Excellent Tameka was an excellent attendant she was very helpful
Fabulous experience. Tameika was friendly, helpful and very helpful. Highly recommend this location.
Tameika was fantastic. She got me in the perfect unit and gave me great customer service.
Tameika is very polite and pleasant she has great customer service. She is an amazing person and I enjoyed the storage experience. I would recommend this location to anyone. She is just excellent all around.
I was making an inquiry. Tameika was very personable and helpful. I have no doubt of her ability to provide me with excellent service in the future. Of significance, is the fact that she walked me through the property in order to provide me with a visual so that the best decision could be made regarding my storage needs. It was a pleasure to work with her. Tameika gets 6 stars from me.
Tameka is very friendly and couteous, she has great customer service skills and she helped with all my storage needs I will definitely recommend this property to anyone.
Great rates and friendly service .
Tameika was absolutely amazing! I had a problem with my key code and couldn't access the storage unit at first. She went above and beyond her duties to make sure she got it fixed as quickly as possible. Never once did she show any sign of frustration or anger. I love this kind of professionalism. Definitely an asset to their team!
They no longer give courtesy calls to remind you of any changes & charge you 10/20 dollars to pay over the phone. B.t.w. NO ONE STAYS ON LOCATION
Tameika has great customer service!
Love it
Meri was great! I feel very safe with my things knowing she is on site .
Nice service. Meri provided good customer service.
Meri was so helpful she didn't have what we needed but immediately got on the phone and found us what we needed :) very pleased
Very professional. I was in and out quick. Meri was very helpful in getting me set up and situated.
Gee was very helpful and provided me with proper amount of time with making sure I get exactly what I need.
Manager was awesome. Explained everything clearly. Facility is clean. The rate for size was the least expensive in the zip code.
Great customer service! Very friendly and professional
Meri was super helpful and personable. Definitely happy with my experience.
Lee was a very pleasant young man and hard working. He called Gee to set me up closer to my home.
Great customer service!!! Ms. Meri is a very kind and relatable. I would recommend this storage company to anyone in need of storage.
Great service. The manger was super friendly. 5 thumbs up
Wonderful customer service and great explanation of everything they offer here at public storage thanks Meri and Jenny for your help
Mrs. Meri had always been very helpful and kind every time I come in. The service has been fast and easy. I recommend.
Great
Wonderful customer service, very helpful and knowledgeable about units
Merit was a great help today at public storage. She took care of everything I needed for my move and storage needs. I would recommend this location to anyone who needs a storage unit.
My experience was pleasant. Meri was very sweet and helpful. She ensured that I found a space big enough for my household goods and within my budget.
The public storage unit did what it was supposed to do. Its stored my stuff. The staff is very friendly and asked me to write a 5 star review.
Great service great rates. Came ten minutes to closing and I was still acconodated.
Very will kept facility mrs meri the manager was very helpful and manageable
We are using Public Storage for a short period and have been happy with their service. We needed a storage unit fast and they were able to provide one within hours. I like the gated entrance which makes me feel my belongings are secure. I would highly recommend this Public Storage!
My experience at Public Storage was delightful. Mary the property manager was very friendly and very helpful. It did not take long to get setup on my new storage unit.
Wonderful! Customer service was great!
Have had no issues with this storage facility and anytime I have questions or when I switched to a different unit Mary was very helpful and saved me the most money. She is probably the best person I've had business with at storage units.
Miss Meri was wonderful. Elated to help us/ the customers. Very energetic. Very helpful and very very knowledgeable!!!!! Go check her out and she will also help you get the most affordable rental!!!!
Everything was so quick and easy and Mrs Meri was so professional and made me fill like I had made the right choice to use this storage.....As I am a business owner also Excellent job... Meri...Thank's again.....
Great experience, clean and the staff is really friendly. I would recommend this location!
John and Heather were absolutely helpful. Also had knowledge of all questions asked. Great attitudes and absolute attention towards customers! Way to go guys!
Very kind and helpful people... If there are any issues they have with something you may be doing wrong in your storage that you did not know. They talk to you like its a suggestion and not in an arrogant rude manner. Property is always clean.