Public Storage Self-Storage Units at 1510 Spring Hill Road, McLean, VA

Tom was terrific. Solved all the computer sign up issues.

Dirty unit with broken walls, unavailable staff, nothing but miscommunication, beyond disappointing.

Tom is super friendly and helpful

Stopped by the store to look at moving boxes. Rashid was really helpful and knowledgeable, but most of all kind. He made my day! I like this location, will be coming back 🤎💪🏽

GREAT CUSTOMER SERVICE! Highly recommended

Tom, he is very nice guy.

Awesome service, Tom was great when I was moving in! Would recommend!

Nice and clean facility , staff is helpful and knowledgeable. 10 out of 10

I am writing to formally document an extremely unsatisfactory and distressing experience with the Public Storage facility located on Spring Hill Road in McLean, VA. Two days prior to my scheduled move-in date, I contacted the facility and explicitly requested a 10x10 storage unit located on the first floor, as the unit was intended for use by my elderly parents. A representative assured me that this request was acknowledged and confirmed. Upon arrival on Sunday—the scheduled move-in day—we were unable to locate the assigned unit after more than 45 minutes of searching through the facility’s unsecured and poorly marked hallways. The absence of adequate signage, unit mapping, and on-site assistance made navigation virtually impossible. Furthermore, the fact that anyone who passes through the front gate has unrestricted access to interior hallways raises significant security concerns. Multiple attempts were made to contact customer support via the provided phone line. Calls went unanswered for an extended period, during which we were left in limbo with a fully loaded 26-foot moving truck and movers billing us by the hour. Eventually, after repeated calls and being transferred multiple times, a representative stated that the unit was on the first floor. However, when the on-site property manager finally arrived approximately two hours later, we were informed that no 10x10 units exist on the first floor of this facility. We requested an upgrade to a different unit that met the original specifications, but were denied this request. As a result, we incurred significant additional charges from the moving company and experienced an undue level of physical and mental stress during an already demanding process. Additionally, the facility was found to be unsanitary, with dead cockroaches and other pests present in the hallways—raising further concerns about property maintenance and health standards. By contrast, I currently rent a unit with CubeSmart in Vienna, and their facility is a model of cleanliness, professionalism, and security. This experience appears to involve a failure to honor verbal representations, potential misrepresentation, and a lack of duty of care on the part of the facility. At a minimum, I believe a refund or compensation is warranted for the undue burden and costs incurred. I strongly advise others to exercise caution before renting from this Public Storage location

Despite having an appointment to check in, no one was there at the designated time. Still need to figure out how to let someone know I don’t need the lock or the insurance. And the door of the unit would not roll up. Again, no one there (despite an appt) to help.

Tom was a great help. Nice facility.

Decent place to store things. I’ve been a long term tenant. Had to switch units because they will double the price of rent every months. Most recent complaint - No light in the hallway leading to my unit. There’s also a pile of clothes on the floor. It’s been like that for the past 3 weeks.

Rashid is very polite, helpful and professional. Great experience!

Rashid thank you for helping me and my wife

Thank you Rashid for your help

Your worker Rashid is a lot help always there when I need him A respectful employee never shows disrespect Always cleaning up any mess he sees

They raise our rates but can’t have someone to plow the 1 week old snow from the lot. I have heavy equipment in cases that can’t be rolled in and out of my unit due to the amount of snow on the property.

I have two different storage units. One is in this building, the other is in the one down the street. Both of them they doubled the price on me within a year. So once I move all my stuff in, they double the price hoping I'll pay instead of put the effort into finding another storage.

Best customer service experience Thank you Rashid for your help!

I have been using this public storage for 2 years. Clean Environment and restroom is clean and available and also the person who work in the office, Rashid is very friendly. He’s always helpful and he’s very professional and respectful person.

After 50+ years using Public Storage units, I’m leaving them. I want to thank Rashid at Springhill in VA for his pleasant management style and excellent help and guidance during his time there. He’s the best!

RASHID (Property Manager), at my Spring Hill Public Storage, is personable, professional and a pleasure with whom to deal. He has assisted me on various occasions and given me great advice on my storage!

This location was awesome. I had plenty of room in my unit and was always comfortable woth leaving my belongings locked in this location. The management team here was amazing!

Rashid was extremely helpful explaining the lease agreement and in showing the rental space.

Rashid was so great. He’s so pleasant and informative. He’s always so helpful. I am at public storage because of him. He helped me with late fees.

Insects in a storage, just 1 broken cart…

The Public Storage is on top of things they were wonderful. I didn't even see anyone and everything was prepared. My key was in the storage. I loved it.

Francine was very helpful thanks for your great customer service

Thanks Mr Rashid for your help and kindness, I been in this location more than 4th time and one of the reasons is Mr Rashid . The right person in the right place.

My first time needing a storage unit and Francine walked me through it all patiently and had my best interest at heart telling me all the ways to move in and out efficiently and provided top service!

Rashid was so helpful, professional, patient, and kind, explained everything clearly. I’ve been with public storage for years and I’ve never had someone help me the way he did. He is an asset to the company. I’m a business owner myself and I wish I could take him with me.

Super helpful staff very easy to get in and out of unit

Thank you Rashid for continuing to provide excellent service

Rashid and Isata were so helpful.

Great customer service done she was very nice Thorough explanation!

Great guy (Rashi), very helpful and detailed.

Rashid was very pleasant and helpful! The customer service is great.

people in the office is very professional. good experience and would recommend

Would recommend this location to all my friends, was the most helpful location I've been to. Rashid is very responsive and has a great attitude.

Had a great experience at this location, Rashid was very helpful and knowledgeable about every question i had

Thanks for your help

Thank you for all your help and the information you gave me you will see me soon

Raised rent $50 after 6 months; raised rent ANOTHER $50 after 12 months. 1 of 2 elevators was "broken" for 7 months. Staff was arrogant and told me that "they" didn't raise my rent - corp hq raised it. They “reminded” me the contract allows rate “changes” every 6 months. I asked if I should expect them to increase rent every 6 months and they replied with Yes. Time to leave and find another more reasonable company.

Thanks to Alonzo great customer service skills, today he helped me to adjust my monthly payments to a lower rate, we are living during tough economical times and our dollar is not stretching no more, when I asked Public Storage to lower my monthly payments, Alonzo was there, for me to walk me through the process, what a beautiful day is today in a cloudy raining freezing day at Tysons Public Storage, VA!! ... Thanks for helping this war veteran, Airborne Ranger, All the way!!...Whoa!

Manager, there was very Helpful through my whole moving process, answered every question that I need answered

The premises are neat, secure and climate controlled. I have been a client for almost 10 years. Rashid has recently provided superb service to us and has been very responsive in dealing with our requests. Thanks for your great service!

Thank you Rashid for the amazing service, highly recommend this location!

Rashid is a miracle worker. He is so kind, compassionate, helpful and frankly, if it wasn’t for him, much of my ex husband’s belongings were going to be donated to a charity shop because of the limited storage I have as I’ve downsized my home. My former spouse rented a unit online and when I arrived with the moving truck, we realized the unit was actually a “locker” that required us to use a ladder. Suffice it to say, I couldn’t lift the boxes up the ladders let alone the bikes and golf clubs, etc. I spoke with a staff member via telephone who wasn’t able to help us. I returned to the storage unit to discuss our options in person and met Rashid who had a solution before we could even present the entire problem. What an incredibly humane person. In order to secure the other locker, we needed to pay $1.00 and as I took out my ATM card, Rashid beat me to it and took a dollar from his own pocket. A heartfelt thanks from both of us for your generosity, professionalism, and more importantly, your decency which has evaded our society recently. Thank you Sir.

I drove out to the facility at 1510 Spring Hill rd. in McLean, VA because the person who responded to my call on the 800 number could not satisfactorily answer my questions. At the McLean facility, Alonzo answered all of my question is a polite and professional manner. It was worth the trip.

I have had a unit here for almost 6 years, starting with a 5x10, then moving up to a 10x10, and finally a 10x15. I wanted and needed to downsize, so I reserved a transfer online when they were running a special on that unit size. Alonzo was great! He was professional, friendly, and patient. He was incredibly helpful in finding me exactly what I needed: a unit in the same building on the same floor, which made my move a lot easier

First time renting a storage unit ever!. Rashid was extremely helpful. It made me feel comfortable leaving my belongings. knowing someone that works there cares and respects you thank you Rashid

Thank you for the service Mr. Rashid

First time renting a storage unit. Rashid was really patient and helpful. Thank you for walking me through it🙏!

I moved a bit if furniture from my old apartment a couple a months ago. The place was very clean and spacious.

The staff was so helpful and easy to talk to. The space is conveniently placed by my home so i'm glad I was able to find a storage company close to me with great customer service!

This public storage facility is well kept nice and neat. Staff is very helpful,& welcoming.

This is the only storage I’m giving my business to moving forward! Great staff! I have many air bnbs and needed a convenient storage unit for all the furniture and this location has the greatest prices and available options.

The staff was so helpful and easy to talk to. The space is conveniently placed by my home so I’m glad I was able to find a storage company close to me with great customer service!

Clean facility, very helpful staff. Great place to starve your belongings.

I LOVE HOW CLEAN AND NEAT THE FACILITY IS GOOD CUSTOMER SERVICE AND VERY HELPFUL

Amazing staff, clean facility and affordable pricing!

Excellent service, very professional and helpful. Clean units at a good rate.

Francine was awesome to deal with! Friendly, professional. Even though she’s split between two locations! Keep up the good work

Rashed was really helpful and really good customer service

Thank you Rashid for the excellent customer service!

Obviously being neglected. Half the elevators are out and have been for months, leaving only 1 per building. There are also only two carts in the entire place (again one per building) so you better bring your own. On the plus side it seems clean with no signs of bugs.

Excelente servicio fácil acceso el lugar esta muy limpio buenos precios.

Alyson was super helpful! She helped me find the best unit for my items very quickly

My family and I have stored at multiple Public Storage locations within the NOVA area. My experience at this location has been phenomenal. I really appreciate the help and knowledge that Allyson has given me throughout my time here. Allyson really runs a tidy ship and I hope she stays at this facility. When she asked us for a review, I jumped at the chance to let Public Storage know what an asset she is to the company. I look forward to our continued support of this location.

Alyson was awesome- she was able to get a second medium storage unit next to my first one which was less expensive than purchasing a large one!! Highly recommend as a solution to short-term long term storage needs. Temperate control is awesome.

No comments.

Excelente servicio el lugar está bien limpio.

Clean property ando the customer service is exelente.

Alyson is very kind and the property is very clean and secure.

Clean and good customer service.

Very professional customer service.

Very nice clean property.

Nice, clean facility, accessible & discrete. Alyson was very helpful and she helped me choose the right size unit and packaging. I highly recommend her 10 out of 10.

Easy access, clean facility and amazing customer service! Allison is always available to help and to answer any questions.

Very clean manager on side us very kind and professional.

We use this public storage more than 2 years and we have good experience so far. The lady who works here (Alyson) She is amazing and helpful, when ever we need something or question she is always available in office and she is so friendly. The property is always clean location is great and we had no issue in pat 2 years.

The staff members are all absolutely great! Alyson was extremely helpful in accomodating my storage needs.

The customer service is great. Even though I didn’t rent the unit due to location, Pari and Alyson were able to answer all my questions. Very kind and friendly employees. Definitely deserve raises!!!

AMAZING!! When I first signed up Alyson and James (I do believe is his name) were extremely helpful. The process was easy and quick. , We shared light conversation and jokes. I have rented space for a while and I'm glad that Alyson is still here. I went in today and once again she was pleasant, extremely helpful and the process was seamless. We definitely shared some jokes as well. My storage space is clean and the building is kept well.

Customer service it is plus nice and clean location .

Ver clean locación good customer service ver profesional.

Good customer service very clean locación .

I needed a storage super last minute and was able to reserve one and get the keys within an hour. Storage space was plenty big and The property manager was extremely helpful. Would definitely recommend this place.

Great service! Allison is always on top of it.

Safe! Clean and efficiently run facility- Allison is an exceptional property manager

I’ve had 2 storage units since 2020 at the beginning of the pandemic. The facility was always clean and amenities working every time I visited the building. Most importantly the staff was exceptional in terms of Turkey customer service. I would suggest Public Storage to anyone looking to store their personal or business belongings

Pari was just awesome. Very professional and very friendly

Very clean location nice customer service

Great service

This location has been working great for us. Close, convenient, clean, and the access is so easy. Perry is amazing! She is such a hard worker, helpful, professional and so friendly. She will make sure you have everything you need. This made a huge difference for us when choosing a location. She is a rockstar!

The area is very clean

Alyson Is the best!!!!! Been renting here over one year, been so busy Just finding the time!!!!! She's the best!!!!! 😁

Alyson provides excellent and efficient service- transactions are speedy and awesome!!

Easy group to work with, quick, fast, friendly, and efficient, would recommend any time

Good customer service very profecional.

Good customer service property very clean good price.

It works!

Teionta was a great help every time I came in.

Convenient location, great pricing, clean / well maintained. The phone app they have is great and convenient too.

They never turn on AC so much hot here

Best storage unit around Tysons!

Easy access and helpful staff. Very friendly regional manager when an issue arose. Clean property.

Mr. Rashid and Mr. Johnson were both wonderful to work with. I would highly recommend this particular location for excellent customer service and prompt, knowledgeable assistance.

Very nice and newly renovated Public Storage unit. Staff is always super friendly and very helpful, especially Alyson. She has helped me multiples times and was also nice and professional while doing so. 5/5

Alyson is a rockstar. I never got the name of the dude behind the counter with her, but he's always been great, offering help where needed.

Very clean property good customer service .

Alyson showed me the best way to handle a quick move! I am so happy about my move!

Great storage location and very helpful staff!

Excelente customer service i will recoment to other.

Very good customer service clean and secure.

The Customer Service representative Allyson was very helpful and knowledgeable. She gave me a tour and offer me a space that ended up being perfect feet for all the items. She made the whole process easy as 123. I will always go to this location from now on. The place is clean and not super crowed.

Fantastic experience with Alyson and Jeannette, always so helpful!

James was helpful great communication and info on the unit and pricing

Alyson was super nice excellent customer service, nice and was very helpful with all my concerns.

Alyson is such a great person and so professional with her work ethic I'm super happy for having her as my manager of my storage unit always willing to help with any needs at the management desk what a great experience knowing her for such a short time but well done Alyson may the lord bless you

Great location and services!

Great people to deal with! Always friendly and available to help! Thank you!

This place is great. The staff here are friendly And Taylor and Alyson is awesome.

Great staff they are very helpful especially to those going through hard times look for a storage unit.

Good customer service

This place has top notch customer service!! Today, I couldn't open my storage door. It wouldn't go up. When I shared this with the front desk gentlemen, he immediately jumped up to check it out. Turned out my stuff fell & got caught in the door roller (my fault on how my movers packed the space). Without prompting or asking, he stayed & helped get it unstuck & even grabbed another gent to help move things around so it wouldn't happen again. He was so polite & helpful! What he didn't know is that I've had major neck & brain surgery & couldn't fix this myself if I tried but this isn't obvious to the average person. He just helped without question or hesitation. Seriously, customer service like this is rare. It's tough to find great folks in this economy/pandemic times but this place is doing something right here because both times I've stopped in the office, on 2 different occasions, it's been great service. On top of that, the rates are competitive. This is the kind of place we all want to do business with!

Alyson is super helpful and extremely pleasant to work with. During our first on-site visit, Alyson gave us a tour and patiently answered all our questions. The rental process was incredibly smooth mainly because she had explained all the steps beforehand and we knew exactly what to expect. The McLean facility is clean, well maintained and user-friendly. We highly recommend Alyson and the Spring Hill McLean storage facility to anyone who needs an extra storage space.

Alyson was and is awesome. She was very helpful and kind with my entire experience at this public storage location from start to finish. Thanks Alyson!

I was hesitant about getting a bigger unit here. They’ve definitely been making quite a few improvements, though (thread plating corners/walls, new gate, paint, security cameras). After a lot reconsideration, I figure I’d look into the upgrade. I kept rescheduling my reservation but they were able to honor the pricing past the date. The process was way easier than I had expected. The office personnel (I think her name was Allison) was very professional and was quick to answer my inquiries. Originally, I felt they kept getting more and more expensive but shopping around, their pricing is pretty much the same with a lot of the area. So far, I feel I’ve made a wise decision. I’m grateful this transition has been smooth. I hope you guys get more dollies to replace the ones that are going bad soon.

Alyson was terrific she answer all questions so I'm set.

Taylor is awesome. She’s friendly, caring and very knowledgeable. She took her time answering all of my questions. I appreciate the great customer service. Thank you Taylor!! Keep up the great work.

Taylor and Alyson are awesome. They're customer service is Excellent!!

After 6 years at Public Storage on Spring Hill Road, Taylor made our move out day seamless. I appreciate her professionalism and work ethic.

Alyson was very helpful and patient. She is definitely customer friendly. I recommend Public Storage for all your storage needs. The place is clean and secure and the staff is very flexible in accommodating your changing needs.

Facility is clean, staff is polite and efficient. Highly recommend!