The customer service representative was very professional and give me a clear understanding of how the pricing work .
Thank you for your help Shawna Richey
Your excellent.
Miss Susan Does fantastic work With clients at public storage and also good working at public
storage And she always makes sure everything is taken care of thank you Miss Susan.
Susan is always great..Great customer service!
Susan was very nice and helpful!! Customer service was amazing!
Susan is very helpful and truly a blessing
Susan was fantastic!!! She made my problem a no problem!!! Highly recommend! She’s amazing!
Staff is very Friendly and always willing to help.
Melinda was outstanding, super helpful and friendly!
Susan was so helpful and friendly
Customer service and staff are very pleasant. Staff is available to meet every need
Excellent service from Susan! Very professional and knows her job thoroughly.
Susan had great service, thank you !!!!
Love the follow up and customer service skills provided to my family and I .
Susan was amazingly great. She was very knowledgeable and has great customer service. Love her!
Susan is very kind and helpful!
Christina is the best. She knew all her Information and got me a great unit for a great price.
Susan was a great person to deal cause actual public storage was a nightmare and she helped with everything
Awesome service!! Thanks Susan!
Awesome, Friendly Customer Service. Easy To Navigate.Addresses All Questions And Concerns.
I was not aware of the rate changes. Twice in one year and the price has gone up almost $100. They don’t work with you on the upcharge and there is no way of knowing how much they will decide to add. This is not realistic or affordable. I’m in the process of moving my things as I can’t do $300 for a 10x15 unit.
Susan was very helpful. Great Customer Service. Recommended for all concerns and questions.
Shatori J
I have been with this location since Happy Boxes and now it's public storage and Susan the Mgr is awesome
Great service from Susan. Very knowledgeable and looks out for military.
rented a space here and couldn'tbe happier Christinathe lady working there was really helpful and polite definitely recommend going here
Christina rented me a space and was so present to work with.
Excellent customer service!!! Thanks for all the help... Fanchon
Susan was a great help, she was great over the phone and provided great service
Ms Susan is A Very Awesome and Reliable Person She Went Above and Beyond to help me. She is Very Helpful, Professional and a people person.
My second time renting here ...always a pleasure....great place to store your items for a good price.
Susan was professional and answered all my questions in regards to renting a unit for my mom. Thanks!
I absolutely love this place. One young lady that took very good care of me,was extremely helpful and polite and answered all of my questions, goes by the name Melinda. Wonderful lady and definitely recommend this place
Great customer service Susan helped me with everything we needed and provided all the information that I didn't understand. Thanks for everything.
Susan was very helpful. Great Customer Service. Recommended for all concerns and questions.
Susan was kind , very professional and thoughtful. Really Appreciate your Customer Service.
Susan, when above and beyond for me
Linda was so kind a helpful. The gates were down and she still managed to help me get in and out. Thank you!
The property manager Mrs Linda a good help, whatever issue I have she take care of it ASAP. She also easy to reach and communicate with, I'm glad I chose self storage to rent from due to Mrs. Linda good customer service and respect for the customers, I will recommend anybody to self storage..........
Had to store my BMW for a couple months during a PCS. I set up the app and it was extremely easy to use. My only issue was they claimed and advertised the first month was free but it wasn't. I was charged $430 for around 70 days for a 10x20 unit.
The Property Manager Ms. Linda has been very helpful and transparent. She was also easy to reach and upheld open communication throughout my entire experience. Thank you for all the support!
Cooperative & Efficient, also very cordial.
When I first needed a storage the customer service rep was very knowledgeable and super sweet she went beyond to help me get clarity I’m sorry I can’t remember her name a few weeks later I had some questions and I was supposed to get a refund for lock which I never received I called up Ms. Susan was very nice about it went out of her way to get me answers and kept her word she called me back and resolved my issues with no problems the customer service at this location and Pembroke is truly one of a kind they all displayed compassion and great communication skills and willing to help and educate customers I would recommend over and over
Great service! Clean location. Definitely recommend
Great place to rent...... They were so nice to me and the property is A1. Property manager is a joy
The place is 100% autonomous, and they have live support after hours. Great clean units and very easy to work with. Definitely recommend! Susan was beyond helpful, and she has great customer care
Got a great deal on a climate controlled unit for their labor day sale. Paid for everything online and when I got to my unit I had some difficulty opening the door. I called and spoke to Susan. She took the extra time to swing by my unit even though she was at a different location, fixed my door and then hung around until I got there to make sure I could open it and I was good. All of this happened within 1-2 hours of me calling. Hands down the nicest and sweetest lady that will go above and beyond. Glad I rented with them!
Susan and Melinda are verry helpful.
Susan and Melinda were absolutely the best . Very professional and kind turn my day around . Thanks ladies recommend to anyone that you use there service
Susan was the best and very helpful
America was really sweet and funny when opening up my storage unit after a stressful day she made it super easy and stress free
This is a great storage facility I was a customer from happy boxes when they 1st opened an now it public storage great facility and great staff.
susan was very friendly & helpful answered all my questions with positive energy & always keep a smile on her face
Smooth and Easy Kiosk Check in and Susan helped with setting up the App so no need to worry about punching in a gate code or getting too close to the cement poles with your vehicle. 😉
Dealing with two of the best customer oriented ladies I've ever had the pleasure of dealing with. Both Linda and Susan were great and made my day!!! Thank you very much!!!
Susan was a great person she handed me very well I really appreciate it I would recommend someone to come here and rent from the storage place and I will most definitely come back if I ever need to come back to the storage place thank you have a good day
I paid a visit to this location and got a wonderful assistance from Susan. She was able to show us around the ins and outs of the place and answered all our questions.
Susan was absolutely amazing! She helped get us checked in and walked me through the contact and how to use mobile app! So quick and friendly!
Thank you So Much Susan!!! YOU HAVE TRULY BEEN A BLESSING TO MYSELF AND MY FAMILY TODAY! ❤️
Carrie was very helpful in information and getting me settled with a storage unit ! Very friendly in all her communications!
My experience was so easy I did everything online my access code was sent right away after payment my lock was in the storage as stated. I can’t complain my experience was 5/5 even though I didn’t encounter the team because it was not needed my experience was so easy and stress free. I definitely Recommend and the site is clean and kept up.
Susan was great!! Very helpful and professional. She really went above and beyond when problems arised
Susan gave me great customer service. really helped me and fast. highly recommend
Susan and Justin was the best. Armstead is the best and wonderful customer service. Thanks Susan for looking out for me I appreciate the service. Great Great!!!
Thank you Susan for great help!!!!!
I love this property! The manager Ms. Susan is so helpful and understanding. The property inside and out is always so clean and well maintained. I love the location and gate hours are convenient.
February 3 was a very stressful day for me and my daughter! All the emotions from moving out of our childhood home and the downsizing that came with it was more than I could beer when I came to check in at the Public Storage here heading to Poquoson. I believe she was training. Another young worker, and at the same time she was multitasking and not making me feel rushed. She was going to let me look at the lockers storage and size before I ever even got it. The customer service went beyond expectation when she Went into her own pocket to let me borrow the taxes for the Storage. I had tapped out from moving expenses and everything else. At that point she did not make me feel less then for not being prepared This woman was doing a great job relating to me, and it meant a lot this particular day. I did not even catch her name. I believe she was the Store manager, but I told myself that I was going to take the time and write a review on her even though it has taken me well over a week lol she also made Me smile taking the time to show me all the details of the app and then telling my daughter that she needs to put it on her phone too and she showed us the tricks To the latch. I’m going to get her name please hold. Distressed from move public storage from Hampton, was my breath of air🙏
Great and fast service by Susan and Cary!! Thank y’all!
Susan was super helpful and very kind. It was a pleasure working with such an amazing individual. She was very knowledgeable and I appreciate all of her help! Thank you, Susan! 😊
Susan is such an amazing person!!! She helped me so much today . She's kind, caring and understanding. The property is so clean !!! That was a definitely plus for me. With everything going on with my move I needed her kindness.
Susan was great!!! Great customer service and very helpful...love it
Great staff!!!! Nice and clean storage areas for a decent price.
Susan was so friendly, so amazing. I simply went in there to buy boxes and we enjoyed a wonderful conversation. Great, friendly, and caring indeed! Thanks Susan!
Always receive great service when I visit the office. Susan is always courteous and professional. She is a gem.
Melinda has been my saving grace through this process. She really is an ASSET to this company.
Susan was so helpful and one of the nicest people I have ever met. She knows her stuff and talked me through everything I had questions about!
I spoke with Susan on the phone as well as in person and she exemplifies what this world needs and that is KINDNESS. Her will to help and make sure your needs are met is outstanding. She definitely gets a 10 in my book.
Susan was very helpful she's the best
My one and only public storage experience has been great because of the amazing customer service experience that I received from Susan! She is a true professional and she is definitely customer service oriented. I wish that every business entity that I deal with had someone out front like her! She is a blessing just to talk to as a person and loves helping others solve their storage dilemma as a bonus :-) It just so happens to be her occupation.
Mrs. Susan is great! Her customer service is wonderful! Very clean units.
Great storage space. Clean, spacious, secure. Susan is amazing! This place has a seamless app for your phone that has all kind of features including bill pay and a gate opener. 10/10 - definitely recommend.
Susan provided excellent customer service. She was very helpful and accommodating to our moving needs. Would definitely recommend renting storage here.
Susan was a gem for our move in. She accommodated for the details of our military move and gave great directions to ensure it be smooth and as painless as possible. I'll be recommending this location to anyone who needs storage.
Susan and Scott was wonderful ! Amazing professional services!
Susan was so sweet and a very great help!
The manager Susan was super helpful and nice. She made the checkin process smooth and easy.
Susan was very helpful and explained things thoroughly. She took the time to show me the unit.
Susan was wonderful and very helpful getting everything I needed straightend out.
Susan is definitely amazing at what she does!!!!
Definitely top tier customer service.
Especially when it comes to contact and making sure everything is situated.
Thank you so much again for all your help and conversations. Will definitely recommend!!!☺️💛
Susan was extremely professional and helpful.
Susan was a great help! She went over everything with us thoroughly and was super friendly! 10/10 best service!
Susan was great and helped with everything.
Staff was very friendly, courteous, and knowledgeable. Facilities are clean and well maintained. Highly recommended for any storage needs.
This place was so clean and Susan was just the sweetest to us. Always willing to help.
SUSAN IS AWESOME!!! Go here for your storage needs!
I am not normally to write reviews, but I will be the first to read them. Lately, I have been reading reviews on every company for moving/storage because I have had a pretty terrible experience since I moved here from San Antonio, TX.
For starters, I am active duty military service member who was in DESPERATE need of a storage unit and immediate assistance. I looked online and found Public Storage on Armistead. This location was convenient, but of course I wanted to read the reviews. ALL OF THE NICE REVIEWS ABOUT SUSAN was 100% accurate. DO NOT believe anything else.
From the moment I walked in, I could tell Susan was who I read about because she was so sweet with the customer she was helping. When it was my turn, she asked me a few questions and looked up what she could find. While she was looking, she say that I was completely distraught and decided to take a moment to ask me if I was okay. She was attentive to my needs and assured me that she would do all she could to help. She even told me that if she could, she would hug me because she knew I was having a hard time. She was deliberate in explaining how the process would work when it came to obtaining what I needed. I was able to get the storage unit quickly and at an affordable price. She was detailed in explaining the payments along with the terms and conditions.
Because of her, I was able to put my mind at ease and get what I needed. If you are looking for a convenient storage unit near Langley AFB, this is the right place to go.
I came in to this store needing somewhere to store my things Ms.Susan did not have a unit for me but she went above and beyond to make sure u walked out with one ...thank you Susan..appreciate your help
Susan was amazing n the best employee public storage has.
Susan was a huge help and got us situated fast and with ease
Susan has excellent customer service
Great service. Susan provided one of the best customer service experiences I've ever received.
I had a very wonderful experience front the initial beginning. It was easy to rent a unit. The staff was very friendly and accommodating and extremely helpful. Susan was the one I dealt and she was amazing! She has wonderful customer service and truly everything was awesome! Thank you! Highly recommend!
Susan has always been a pleasure to work with. She pleasant and always willing to help.
GO SOMEWHERE ELSE! Not only will they not prorate a move out and charged us $296 for NINE DAYS, the move out was a contracted job with orders to CALIFORNIA and they absolutely refused to prorate the amount. They overcharge for their facility as well! Very poor facility conditions when you can definitely get an indoor unit cheaper at extra space storage to be exact, ALSO, extra space storage understands relocating and prorates even if you aren’t and just move out with notice. Just save yourself the time and money and go ANYWHERE else really! MILITARY BEWARE. Also the only thing done to “improve” was have her call my husband, confront him about the review and ask it to be removed.
I had an excellent experience at this location setting up the storage unit. Lady Krystal and Lady Susan service was beyond spectacular. Lady Susan was very thorough in her “up selling”. Being that I had all I needed and was in a rush. So much of a rush that I lost my wallet and realized that I had dropped it at the location. Called the young ladies and I could hear Lady Susan scream “here it is!”. Much appreciative of the ladies.
Susan was wonderful and waved off my fee due to me moving out too late.. Will work with her again in the future:)
The virtual sign up and ease of ordering a space was simple and affordable. Additionally, the staff assisted me with the insurance questions without trying to muscle or upsell; just info and assistance. Highly recommend if you need storage space.
Susan has been nothing but wonderful. She was proactive in making sure we found our unit okay despite some other vehicles parked in such a way that made it more challenging. She's always friendly and helpful! The units are also well-maintained
I called to inquire about pricing for units and Susan was very helpful. She was very professional and provided me with excellent customer service!
Ms Susan is the best. She is always so customer friendly.....would leave if she wasn't in the office.
Wanted to reserve a unit didn't need it for a few weeks. Took the money right out of my bank. Then was going to take more the next day. I told them to cancel the reservation. They took 193 and gave back 143. For nothing they are crooks. Don't trust them.
Susan has been so helpful and made this all so easy!!!!!
Susan was amazing. She really went above and beyond to meet my needs today! Thank you Susan!
Susan was wonderful very polite and friendly.
I absolutely loved my visit to Public Storage on Armistead Ave. Next to the base. Susan was completely awesome and thorough with EVERYTHING!!! She was so nice and we got along so well...I absolutely love her!!!
Susan got me what I needed quickly, easily, and professionally. Excellent service!
Susan’s service was excellent, would recommend anyone to come here
This Public Storage facility managed by Susan is awesome. She provides such great professional service, and she is very personable as she truly looks out for her clients at the facility. Susan works to keep her customers informed, save them money by checking in to ensure everything is alright. The facility is clean and well maintained. Great doing business with Susan and the Staff at the location.
Susan was great and polite. I will be renting again
Manager in office is so nice .....she is very knowledgeable and helpful...also great rates !!!!