Public Storage Self-Storage Units at 1205 W Pembroke Ave, Hampton, VA

Fantastic service

Mrs Carla was very informative and patient. She made me feel happy and satisfied

Melinda and Carla were amazing! Very friendly and helpful!

Very professional

Naya! She was great! I'm moving my daughter. Naya was so patient and understanding with the process for us. I really appreciate her and making things smooth, and understandable for me.

Maya was very helpful after the system messed up my reservation. She got it fixed quickly and got me out in no time!

DO NOT GO TO THIS LOCATION!!! We placed my Aunt belongings here after her passing. Unfortunately everything we had left of hers have been destroyed by rats. The family is devastated for we have nothing left but the memories we created.

This is my first time ever renting a storage space. Their service was perfect, and the representative was pleasant

I had a very disappointing experience with Public Storage this past weekend. My account was charged twice, and the delay in getting a refund created serious issues — I couldn’t buy food or gas because of it. It was stressful and completely avoidable with better customer care and clearer policies. When I called customer service, the reps were unhelpful and didn’t seem to understand the process. On top of that, while I was at the location, another customer came in upset because the unit he was assigned had rat feces. It really made me question the cleanliness and overall management. The on-site manager was professional and tried to help, but the experience as a whole was frustrating and unacceptable. I’m now looking into other storage options and will likely move my things to a business that values customers more and takes better care of their facilities.

Great professional customer service

I had an interesting day today. I was moving to a new storage. I was very fortunate to meet, melinda, and she helped me save money on my move in costs, which surprised me, and she was very polite, and i'm glad that I chose public storage on pembroke avenue, where she works

Melinda is so polite and very friendly towards her guests. She tries her best to help each customer as best she can. Need more like her!

Thank you Melinda for your awesome customer service. You're always going above and beyond to help me out and I appreciate it. I hope you never leave Public Storage!

She helped me find a better price

Great storage unit.

Wonderful staff & even better customer service

Naya is always a pleasure! Speaks so highly of everyone and very positive all around.

Melinda was very pleasant and helpful

Melinda was the BEST!

Malinda was so great and funny and respectful. And helped

Very nice and professional. Very informative public storage needs more employees like her, Melinda's the best. She needs a raise.

Melinda was very helpful

Susan one of the most pleasant person I have dealt with since storing with Public Storage. And I must say she brighten up my day. I really think she is one of the most outstanding employees when I come to Public Storage

Susan was amazing she was so very helpful and friendly. Because of her I will recommend this facility

Thank you, Melinda. She was very helpful and informative.

Susan has been such a help! She has been the greatest employee! Love her care for the customers!

Went in Thursday to pay my unit bill and inquired about the rate increase. Susan, the lady at the front desk was very helpful and answered every question I had and got me the information I needed due to phone issues. She even sent something off on the spot and was able to get the rate reduced for three months. Greatly appreciate her time and help. Thank you!

Susan is great!

Susan and Linda are the best

Susan & Linda were amazing!!!! They made a very difficult situation very pain free!!! They are great, I definitely recommend renting a space from Public Storage!!!!

Susan gave great service. Thank you

Susan was great! Very sweet and efficient!

Susan was an amazing help for my rental made everything fast and seemless.

Really good place to rent

Great place to rent a storage... property manager Susan is so nice ...thank you

I recently used storage for one month, he process was seamless and easy, Susan was very informative and gave me some great tips on how to maximize my storage area .I loved it

Talked to Susan about renting a unit. She was very helpful and answered all my questions. Thank you so much Susan.

Susan was very knowledgeable and professional. Definitely recommend this location

They both great love em

I had a great experience with this location

Susan is the best and always helpful! And friendly and a blessing to your company.

They’ll bait and switch - had $59 a month - 6 month later they’ve raised the rent 2x to $129. Unacceptable price gouging after you move your stuff in. Don’t be fooled.

Susan was excellent and very professional

Susan did an excellent job. I appreciate her service and highly recommended this location

Susan was helpful

Ms.Susan was AMAZING !!! Love her a lot she helped me a lot!!! GIVE HER A RAISE

Thank you so much for helping me Susan!!

Mrs Susan made me feel welcomed and answered all of my questions with ease and was very helpful

Susan is very nice and always willing to help. Place is clean and the staff is nice

Susan’s the best she fixed a issue on my end with exceptional customer service

Melinda was very helpful

Great people!

susan and linda are very helpful and informative.

Susan and Linda professional & courteous service. Top notch property!

Susan excellent service and always very helpful

Susan was excellent

Susan was very helpful and explained everything well. I appreciate the professionalism.

Susan was professional and helpful

I called a few days ago inquiring about a storage unit. The young lady that I spoke with, Susan was very helpful and knowledgeable. She answered all my questions. I will be getting back with Public Storage in the next month to rent a unit.

Great customer service! Susan was the best, very helpful with our move out process! Quick and easy thanks Susan

Susan helped me tremendously with request for a courtesy reduction on the late fee. I have called her multiple times and she was pleasant and professional.

Susan was so awesome

Do not waste your money in that storage, you started with a price and every four months they increase the rate. Worst customer service

My only concern is that I feel all the units should have lights. It's a safety factor.

SUSAN AND MELINDA WORK VERY HARD FOR ME BY HELPING ME. THEY WERE VERY GREAT I would tell anyone to come to them too.

One thing I can count on is Susan, her knowledge and professionalism is unmatched. I know my items are safe with Susan in charge.

Susan was very helpful and knowledgeable in her job! She needs a raise as hard as she was working. Will recommend this Public Storage.

Susan had very great customer service, thank you !!!

Melinda was an absolute pleasure to work with while doing my storage rental as well as any kind of interaction with issues or o opens I had! Wonderful place to do business with!

Ms. Susan was great! She got me squared away as I prepped to move from NC back to the area. Thanks Susan😇

Susan an Linda great customer service an pleased with their customer service since the beginning

Susan and Linda gave Excellent service.

Inquired about a unit. The Property Manager Susan was very helpful and knowledgeable. Definitely will recommend.

Great service

Susan provided Excellent Service!!

Fanchon and Melinda were extremely helpful!!! Great customer service! I would recommend coming here for all your storage needs.

*RATS RATS AND MORE RATS* So I debated even writing a review but every person I told my story to has urged me to do so, that way what happened to me doesn’t happen to anyone else, or at least others will be aware. BEFORE I START THERE HAS NEVERRRRR BEEN FOOD IN MY UNIT (only Furniture, clothes, and decor) So prior to May1,2024 I had been renting here at Hampton public storage since May 2020. The property manager that moved me in was Susan and she was an absolute gem and still is to this day. For reference this was a 5x10 unit and I had 2 bedroom/2bath I packed away, so quite a lot. I usually check my storage a couple of times a year but the past year has been hectic so I hadn’t made time to switch my winter/summer clothes, which I take full responsibility for, when I checked my storage this past end of March/early April my unit was COMPLETELY INFESTED WITH RATS. I mean to the point where feces was everywhere in my boxes on my furniture and the SMELLLLL Lord have mercy the smell was strong enough to give you a headache in 30 seconds top, you could even hear and see them crawling around AHHHHH it was terrible. I was APPALLED! Mainly because I had NEVER had any issues with this storage company. I called the office the next day and left a message, no one called me back about my issues, so the day after next i drove up there to speak to the property manager, now the PM I’m speaking with first was NOT Susan, it was a heavy set African American woman, I felt bad because i was venting my frustrations as to the rodent problem and my items being destroyed and bless her heart she was more useless than newborn in a drivers seat. She said because I don’t get insurance when I moved in that the property wasn’t responsible for my items and all she could do was file an incident report. After 30 mins of her calling someone else to walk her through this incident report process I was fed up. I asked her for another contact number so that I could take this up higher and she gave me the number to WECARE. This is their customer service line, I called the number same day and the worker was very nice. I explained the situation and requested they send someone out to clean my unit before the movers come( by this time yes I had set up movers to take the stuff to goodwill ( not the mattresses of course) she apologized and let me know I would be getting a call in 48 hours due to the escalation she put on my request, that was a Wednesday and I didn’t get a call until that next Monday or Tuesday. When the district manger called me she told me that since they have no access to the units all they can do is give me to tools to clean the unit myself (WHICH RESPECTFULLY IS WHERE THEY HAD ME F%#ed UP LMFAOOO) and proceeded to tell me I should’ve gotten their insurance when I moved in. So I’m thinking “ok so the rat infestation that yall know about is my problem to fix and clean? Got it” At this point I’m LIVID because this was so unprofessional to me, long story short they repeatedly told me “when you store here you store at you’re own risk” so I’m just warning you guys “ IF YOU STORE HERE, YOU STORE AT YOUR OWN RISK” smh. OH also just be aware going here after the office closes. I came at 6:30 one evening and someone slipped through the gate and was breaking in( yes I reported it). Lastly, when I moved in the price was good but they do increase every other year and my new amount was almost 350 a month from $100 and something. Ok I’m done, have a blessed day.

Absolutely love Ms.Susan she always friendly and helpful.

Susan was awesome!

Susan and Melinda was very excellent on making sure that my services suits me highly recommended

Susan and Fanshon are awesome!!

Susan is Awsome !!♥️

Susan was fantastic!

Susan and her staff were VERY HELPFUL AND COURTEOUS... SUSAN IS A BLESSING WITH HER Work ETHIC AND so so so Pleasant

I had a great experience! I’m in school and needed a space. Susan and Facouhn were a great help!

Place is awesome, my fees have jumped up but so has the price on everything in the world. There's this one property manager named Susan that really gives you that small town feeling of knowing you personally and is kind and takes well in on your interests as a person and really makes everything tolerable and convenient. I've had plenty of opportunities to move my belongings to a closer storage unit but I chose to stay where I'm at because of her attitude and outstanding customer service. I would recommend anyone to Public Storage here on Pembroke Ave.

Thank you to the most wonderful beautiful person Mrs. Susan. Not only didn't you go on your lunch break to help me get an unit but you did it with perfect customer service. Such an amazing beautiful spirit!!!;

Susan and Linda provided the best service and saved me money as well!!

Thank you Linda and Susan

Susie was such a great help to me and very kind

Susan is awesome!

Susan very Agent and service well done

Susan provided outstanding customer service. She was very understanding and worked with me for 3 months, and I never ran into any issues with her or my unit.

Lady in office was very friendly and helpful you couldn't ask for a better worker

Susan was great! Very helpful!

Susan was great!

Outstanding service

Thanks a lot for allowing me to store my BIKE and other valuables, great service,clean units,property and all. Keep up the great service you provide

Have had my unit for nearly a year and must say the property Susan is an amazing person. Everytime we've spoke shes been understanding and courteous and today she happened to call when I was sick and her tone immediately became so caring. If more people were like her the service industry would be so great. Thank you Susan for being you.

Susan was helpful

Only storage facility we will use in Hampton! Susan and her staff are courteous, attentive and thorough. I have no worries whatsoever about storing items here.

Yes I would like to thank Melinda she really helped me out a lot she was so nice kind courteous also the perfect storage she had for me I really appreciate her thank you so much and thank you also for letting me rent a storage through you guys

Public Storage Staff Is Nice, Miss Linda was a big help, humorous and nice she made me laugh a few times as well . while making sure everything was situated for us

Linda's customer service at Public Storage was outstanding! From the moment I walked in, she greeted me with a warm and welcoming smile, making me feel right at home. She was incredibly knowledgeable about the storage options available and took the time to patiently answer all my questions. Linda's attention to detail and professionalism were truly impressive, and she went above and beyond to ensure I found the perfect storage solution for my needs. Her dedication and commitment to customer satisfaction were evident throughout my entire experience. Linda is undoubtedly an exceptional asset to Public Storage, and I highly commend her for her exemplary customer service skills. She made the entire process a breeze and left me with a positive and memorable impression. Thank you, Linda, for being a stellar employee and making my experience at Public Storage a fantastic one!

Linda is so very helpful with my storage needs

Linda is excellent found my home key I lost thank you

This facility is clean , safe, and the staff is very helpful. Happy with my decision to rent a unit here ( Hampton location) and would highly recommend this facility.

I stopped by there yesterday and decided to downsize my unit. Ms Susan and Ms Linda were so helpful. They made my experience of switching units so easy. They were really helpful and always work with me. I highly recommend this place if you’re looking for storage space. These 2 women go above and beyond for their customers. Thank you all so much!!!!! -Erika Jones

Great customer service from Susan! Had a great experience - Susan helped me with my account and my unit, while remaining friendly and professional in the midst of a bunch of customers needing help at the same time.

Susan at the office was super helpful and great to work with

Melinda was very knowledgeable and professional.

Susan and Melinda are very professional and helpful. Definitely would recommend.

Susan Is Outstanding, She Is So Kind And Helped My Daughter And I Find A Locksmith. Susan Customer Service Is Phenomenal. I Appreciate People Like Her. I Just Wanna Thank You For All You Did, Because, It Was "HOT" Outside And You Had To Check The Property And Still Had A Kind Conversation With Me.

Susan had very good customer service- thank you for your help again!

Great experience every time I’ve need a unit Susan is the one you go yo for any help !!

Great service and knowledgeable about the units ….

Susan is the best. She helps you.

Dealing with two of the best customer oriented ladies I've ever had the pleasure of dealing with. Both Linda and Susan were great and made my day!!! Thank you very much!!!

Great customer service thank you for all your help susan.

Susan was a big help helping me get a storage

Ms Susan was extremely helpful in obtaining my storage unit. Even though I arrived almost 2hrs earlier than my appointment time, she halted everything she was doing and made me her priority. I definitely appreciate it and her assistance.

I had a family member move to this area and we reserved a unit at the 3036 N Armistead location well the Kiosk was broken so we couldn’t get our storage unit so I called customer service and they were horrible basically didn’t want to do their job and transferred my phone call to this location where we were greeted by Melinda, she was extremely helpful over the phone. We had to drive to this location so we could go ahead and rent the unit due to the kiosk not working at the other location and Melinda was working her butt off and helped us quickly, professionally, and was such a bubbly great person! With all the work she was doing when we stopped in she sincerely deserves a raise and needs to get recognition for the great work she does! Thank you so much for helping us out Melinda, you turned a horrible experience into a pleasant experience!

Very good service! Susan was knowledgeable, patient and displayed excellent customer service. Thank you.

The touch less entry is hit an miss it needs work

Ms.Susan was awesome/wonderful very helpful.

Ms. Susan was very helpful and thorough with the rental process. Definitely would recommend. Best employee!

Susan and Marquise have been amazing.They are so helpful

Thanks so much to Susan. She is a wonderful, wonderful, person.

Ms. Mom and Melinda are always professional and very knowledgeable.

Susan did a great job! Thank you!

Susie was so nice!!

Susan I love her so much I came here for a storage and she has been my light in my life she loves people and will help anybody she has a kind heart in wouldn’t replace her for the world ❤️

Ms.Melinda Edwards has amazing customer service

Great help very funny and fun experience..everyone was great

Needed to move up my move in date and had no problems with Melinda helping me. She showed me to unit and explained everything to me. Good customer service. Thanks!

Susan was an amazing help and provided prompt and professional assistance. I will definitely be using this location in the future and it's due solely to how well I was treated by Susan. She'd be an immense benefit to ANY organization that deals with customer service.

She was very polite , Easy to talk to a nice experience

Susan was very nice and polite to me. Was very helpful in assisting me with my check in… Thank You Susan

Sharon was excellent!!!

Thank you Ms Susan for all your hard work and great customer service I truly appreciate you 💜

It was Marquise, a young man who took boxes to my car in the rain. He was so friendly and nice about it. Not to mention worked very fast and got the job done. He was very attentive and helped me through the process while answering my questions. Great facility!

Marquise is awesome! I came in one day to inquire about a unit and he was knowledgeable and professional. A great asset to the company !! Shoutout to him , I’ll be sure to come back . Thank you so much you rock!

Huge shout out to your wonderful staff especially Christina from the pembroke store. I made a mistake with my unit size and she was able to swap me a larger unit with ease. Would reccomend this facility anytime. Thanks Christina 😀

There price is reasonable and affordable. They also take there time to you satisfied.

Really appreciate Melinda, she is always kind and helpful. I have rented multiple storage units here and have had no issues.

Thank-You to Melinda who went above and beyond with her customer service. She showed me the facility while also taking the time to answer all of my questions, her personality is wonderful and I will definitely recommend !!

She is nice and good with her guests

Ms. Melinda was very helpful with helping me with my storage and she’s very nice & polite.. ❤️❤️❤️

It's a wonderful place I expecially love this one lady named Melinda she makes every day a wonderful day and always works hard

Ms Melinda is a great guest and she is wonderful She has the best customer support service ever!

This location is a respectable place of business. Melinda & Jaz were amazing and great help, amazing customer service as well.

Melinda was very helpful

My experience with my Public Storage manager was like having a Encounter With An Angel. The manager there was so warm and inviting, Kind ,and empathetic she saw every problem that I could even speak before I could even imagine it she also made me feel extremely comfortable. I advise anyone who is looking to invest in storage space to use Public Storage, there is only one problem they're running out of space. The light in my unit was the only thing stopping 5 stars but it was due to renovations. good hunting happy holidays

Melinda was great

Ms. Melinda is the best! She has the best customer support service ever! A professional at what she does and always here to assist with any questions or concerns! Her pleasant, positive attitude shines brightly! Definitely a great addition to Public Storage!

Melinda is very knowledgeable and go above and beyond to explain everything I needed to know about renting a unit.

Melinda give great service would recommend

Excellent customer service, Ms. Melinda was very helpful in every question that I had.

The associate was so knowledgeable about sizes of the boxes that I would needed to move all my things. Melinda was her name. She helped me save money and time.

Stressed over moving Melinda was very helpful and made it easy to get everything done..

I got great customer service from Jaz 10/10

Easy place to navigate and Linda at the front helped me out she’s very nice

Melinda us extremely helpful and professional! She helped me when renting and closing my account with ease!

Shout out to Melinda! After a hectic day she made my experience so smooth & stress free. Melinda was patient, kind, and her customer service was amazing! Would definitely recommend this location!

From the very beginning, Ms. Melinda provided exceptional customer service. She went the extra mile to ensure all of our questions were answered, and (after 8+ years) our move out was seamless. She shared local resources that were very beneficial (and cost-saving). Our overall experience with Public Storage is excellent because of the staff.

Ms. Melinda was great! I'd been having trouble signing in and she didn't give up...Only once the situation was resolved to include waiting with me for customer service. Again, you Rock Melinda😇.

ROACHES! DO NOT under ANY circumstances use this place. The manager has poor customer services abilities and they offered me $25 back for a unit full of ROACHES. i now must throw away EVERYTHING. if i could rate this place ZERO stars i would. i am going to tell EVERYONE i meet what a disgusting experience this has been. i paid close to $300 a month for 6mos only to now have to throw away EVERYTHING…. 🤬🤬

Melinda was an absolute joy to work with. She made our time there easy and enjoyable.

It's always convenient to me

Clean well kept facility

Public Storage of Hampton is the "go to" storage facility of Hampton Roads. It is no coincidence that they hold a 5 star rating. I needed a storage unit in December 2018 and have been there ever since. They were awesome in helping me get set up quickly, and I always felt that my property was always safe, dry and secure in my storage unit. The unique door locks also gave peace of mind. Plus, if I ever had a question about the unit or billing or my lease, they were always super helpful and responsive. I would highly recommend them for your short and long-term storage needs. The location is great, and it’s easily accessible. The facility is always cleaned and well kept. All but positive things to say about the storage facility. In particular Melinda at the Pembroke Ave Virginia facility gave me such above and beyond service today! I’m so impressed with her professionalism and how she took care of a difficult problem I faced today. If I could give her 10 stars I would!!! Melinda was Super resourceful and went far above her job description to help me. This type of customer service does not exist anymore and I can’t explain how much it meant to me. Thank you Melinda for being so amazing! You're a rockstar! Gus Schmidt

Melinda was amazing! She made my move seemless. Melinda handled every need that I had. Thank you for great customer service!