Public Storage Self-Storage Units at 1205 W Pembroke Ave, Hampton, VA

My only concern is that I feel all the units should have lights. It's a safety factor.

SUSAN AND MELINDA WORK VERY HARD FOR ME BY HELPING ME. THEY WERE VERY GREAT I would tell anyone to come to them too.

One thing I can count on is Susan, her knowledge and professionalism is unmatched. I know my items are safe with Susan in charge.

Susan was very helpful and knowledgeable in her job! She needs a raise as hard as she was working. Will recommend this Public Storage.

Susan had very great customer service, thank you !!!

Melinda was an absolute pleasure to work with while doing my storage rental as well as any kind of interaction with issues or o opens I had! Wonderful place to do business with!

Susan has great experience and is very helpful. Thanks Susan!

Ms. Susan was great! She got me squared away as I prepped to move from NC back to the area. Thanks Susan😇

Susan an Linda great customer service an pleased with their customer service since the beginning

Susan and Linda gave Excellent service.

Inquired about a unit. The Property Manager Susan was very helpful and knowledgeable. Definitely will recommend.

Great service

Susan provided Excellent Service!!

Fanchon and Melinda were extremely helpful!!! Great customer service! I would recommend coming here for all your storage needs.

*RATS RATS AND MORE RATS* So I debated even writing a review but every person I told my story to has urged me to do so, that way what happened to me doesn’t happen to anyone else, or at least others will be aware. BEFORE I START THERE HAS NEVERRRRR BEEN FOOD IN MY UNIT (only Furniture, clothes, and decor) So prior to May1,2024 I had been renting here at Hampton public storage since May 2020. The property manager that moved me in was Susan and she was an absolute gem and still is to this day. For reference this was a 5x10 unit and I had 2 bedroom/2bath I packed away, so quite a lot. I usually check my storage a couple of times a year but the past year has been hectic so I hadn’t made time to switch my winter/summer clothes, which I take full responsibility for, when I checked my storage this past end of March/early April my unit was COMPLETELY INFESTED WITH RATS. I mean to the point where feces was everywhere in my boxes on my furniture and the SMELLLLL Lord have mercy the smell was strong enough to give you a headache in 30 seconds top, you could even hear and see them crawling around AHHHHH it was terrible. I was APPALLED! Mainly because I had NEVER had any issues with this storage company. I called the office the next day and left a message, no one called me back about my issues, so the day after next i drove up there to speak to the property manager, now the PM I’m speaking with first was NOT Susan, it was a heavy set African American woman, I felt bad because i was venting my frustrations as to the rodent problem and my items being destroyed and bless her heart she was more useless than newborn in a drivers seat. She said because I don’t get insurance when I moved in that the property wasn’t responsible for my items and all she could do was file an incident report. After 30 mins of her calling someone else to walk her through this incident report process I was fed up. I asked her for another contact number so that I could take this up higher and she gave me the number to WECARE. This is their customer service line, I called the number same day and the worker was very nice. I explained the situation and requested they send someone out to clean my unit before the movers come( by this time yes I had set up movers to take the stuff to goodwill ( not the mattresses of course) she apologized and let me know I would be getting a call in 48 hours due to the escalation she put on my request, that was a Wednesday and I didn’t get a call until that next Monday or Tuesday. When the district manger called me she told me that since they have no access to the units all they can do is give me to tools to clean the unit myself (WHICH RESPECTFULLY IS WHERE THEY HAD ME F%#ed UP LMFAOOO) and proceeded to tell me I should’ve gotten their insurance when I moved in. So I’m thinking “ok so the rat infestation that yall know about is my problem to fix and clean? Got it” At this point I’m LIVID because this was so unprofessional to me, long story short they repeatedly told me “when you store here you store at you’re own risk” so I’m just warning you guys “ IF YOU STORE HERE, YOU STORE AT YOUR OWN RISK” smh. OH also just be aware going here after the office closes. I came at 6:30 one evening and someone slipped through the gate and was breaking in( yes I reported it). Lastly, when I moved in the price was good but they do increase every other year and my new amount was almost 350 a month from $100 and something. Ok I’m done, have a blessed day.

Absolutely love Ms.Susan she always friendly and helpful.

Susan was awesome!

Susan and Melinda was very excellent on making sure that my services suits me highly recommended

Susan and Fanshon are awesome!!

Susan is Awsome !!♥️

Susan was fantastic!

Susan and her staff were VERY HELPFUL AND COURTEOUS... SUSAN IS A BLESSING WITH HER Work ETHIC AND so so so Pleasant

I had a great experience! I’m in school and needed a space. Susan and Facouhn were a great help!

Place is awesome, my fees have jumped up but so has the price on everything in the world. There's this one property manager named Susan that really gives you that small town feeling of knowing you personally and is kind and takes well in on your interests as a person and really makes everything tolerable and convenient. I've had plenty of opportunities to move my belongings to a closer storage unit but I chose to stay where I'm at because of her attitude and outstanding customer service. I would recommend anyone to Public Storage here on Pembroke Ave.

Thank you to the most wonderful beautiful person Mrs. Susan. Not only didn't you go on your lunch break to help me get an unit but you did it with perfect customer service. Such an amazing beautiful spirit!!!;

Susan and Linda provided the best service and saved me money as well!!

Thank you Linda and Susan

Susie was such a great help to me and very kind

Susan is awesome!

Susan very Agent and service well done

Susan provided outstanding customer service. She was very understanding and worked with me for 3 months, and I never ran into any issues with her or my unit.

Lady in office was very friendly and helpful you couldn't ask for a better worker

Susan was great! Very helpful!

Susan was great!

Outstanding service

Thanks a lot for allowing me to store my BIKE and other valuables, great service,clean units,property and all. Keep up the great service you provide

Have had my unit for nearly a year and must say the property Susan is an amazing person. Everytime we've spoke shes been understanding and courteous and today she happened to call when I was sick and her tone immediately became so caring. If more people were like her the service industry would be so great. Thank you Susan for being you.

Susan was helpful

Only storage facility we will use in Hampton! Susan and her staff are courteous, attentive and thorough. I have no worries whatsoever about storing items here.

Yes I would like to thank Melinda she really helped me out a lot she was so nice kind courteous also the perfect storage she had for me I really appreciate her thank you so much and thank you also for letting me rent a storage through you guys

Public Storage Staff Is Nice, Miss Linda was a big help, humorous and nice she made me laugh a few times as well . while making sure everything was situated for us

Linda's customer service at Public Storage was outstanding! From the moment I walked in, she greeted me with a warm and welcoming smile, making me feel right at home. She was incredibly knowledgeable about the storage options available and took the time to patiently answer all my questions. Linda's attention to detail and professionalism were truly impressive, and she went above and beyond to ensure I found the perfect storage solution for my needs. Her dedication and commitment to customer satisfaction were evident throughout my entire experience. Linda is undoubtedly an exceptional asset to Public Storage, and I highly commend her for her exemplary customer service skills. She made the entire process a breeze and left me with a positive and memorable impression. Thank you, Linda, for being a stellar employee and making my experience at Public Storage a fantastic one!

Linda is so very helpful with my storage needs

Linda is excellent found my home key I lost thank you