The roof in the unit has water damage proof, worried that it may leak when it rains.
The storage units are very neat, clean, and well maintained by the staff. Controlled access ensures all of the items within the facility are very safe and secure. Prices are very reasonable.
Patrick did a great job handling my concerns and was extremely friendly and knowledgeable. This has been a great experience since I started renting and would highly recommend this location!!
I love this storage place. Easy secured access and the young man that works at the front desk is so polite, helpful, professional and always willing to assist with whatever he is able. He always greats you with a smile and a welcome.
Customer service was the best was the best. We arrived here on August 31 at a little after noon. We had been searching for vehicle storage all morning. The service was fast, efficient, informative, and courteous! I would recommend.
Used this storage facility and not only are the storages and lot kept clean but the staff is friendly and willing to work with everyone. Highly recommend..
I had a very nice experience yesterday with April. Highly recommend this place! Be sure to lock in your price online.
Came here to work on some things and Susan was incredibly helpful for us the entire time, making things as easy as she possibly could for us. Susan is awesome.
Thank you Pat for the great service! He was a lot of help quick service & very informative!
Patrick showed us two different sized units for comparison and he could not have been any more professional and pleasant to work with. I feel safe at this Facility. The location and staff are great!
This locations property manager is awesome. I called about a price increase and since I have always paid on time he was able to lower it back to our original price. He’s super friendly and very professional.
Patrick and Lizzy gave me awesome customer service
Great Customer Service from Monay!
I stopped by to purchase some boxes and Monay helped me out she was really nice and helpful
I’ve been renting a unit from this location for over a year now and I’ve never had any issues with their service or facilities. I recently called and spoke to Patrick about my contract and he was polite and resourceful and quickly addressed my concerns! I couldn’t ask for better service. Thanks Patrick!
Public Storage in Chester is the best! It is well maintained, spacious and easy to navigate through, in a great location and is also secure. Patrick has been great to work with and offers excellent customer service. I'm a very satisfied customer.
Great customer service from Hailey!
Thank you Patrick for making switching our space seamless. You were super helpful!
I just got me a storage unit today and Patrick was awesome! . Very helpful and made the process fast and easy. Would definitely recommend if you need a storage unit 🥰
Super great staff !! Very easy to deal with, informative, very professional, and friendly staff.
Hailey was helpful, informative and friendly in response with the questions I had.
I'm here to throw a huge shout out to Patrick and Sam for all their help and patience with me today! I'm more than thrilled and happy to be storing my belongs here at public storage
Patrick is an outstanding host and helped me solved my problem. Very friendly and appreciate the help.
Patrick was a great help in finding us a clean storage unit at Public Storage in Chester VA! Thank you so much Patrick for all of your help!
Can’t access my site and nobody is reaching back to troubleshoot the issue. Very inconvenient and frustrating to not have access to my stuff.
Customer service was excellent, Patrick went above and beyond answering all my questions and making the process fast & easy.
Hailey hooked me up great customer service and got me a good deal ! Thanks !
Rented a unit for my daughter. I chose the location because I know it is clean and safe as I was PM here a few years ago. I got there on Tuesday, August 29 in the early afternoon. As it has been a while since I was on the property, I didn't remember exactly where the unit # was. Young lady that works there was walking across the parking lot, I asked her where it was. She pointed to a building and said "somewhere in there". I found my unit, tried to find a cart, finally went to the office to ask for help. She was talking with a gentleman, seemed to be a friend. She said " there is one in one of the buildings". All I can say is that is not the same customer service that was the standard when I was employed by PS.
Monay, was the best customer service I experienced in a long time. She went to long mile to find me a second unit.
AC for unit never worked and neither did the magnet to the doors to hold them open. Also constantly raising the price of our unit.
I forgot to lock my storage unit before going out of town and I called Patrick to help me out and he secured my storage for me when he didn’t have too. A+ for customer service.
Haley is fantastic! She worked with me to change my space to one better suited for my needs. It was quick and easy and Haley ensured I kept the promotional pricing! She’s the best.
I had the pleasure of working with Patrick. Patrick was professional and knowledgeable. I recieved quick service and with a smile. Also, this was the cleanest storage facility I've been to inside and out. Thank you Patrick 😀
Patrick is a true gem of a person. He's easy to communicate with, compassionate, went the extra mile for my family. Rock star is an understatement. If there were just a couple more people in the world like him, it would be a better place. Thank you, Public Storage for allowing him to help your business be wonderful!
First time using the facility and I will say it was a great experience. Patrick was great, he let me know if everythng and how it works and was fast
very friendly, and helpful
My first time ever renting a storage unit and Patrick has been the absolute best at getting me started. He showed me how to work the gate, got me a Cart and showed me how to use the lock and key. And he loves his job you can tell. Thank you so much Patrick for your stellar customer service. ❤️
Patrick was wonderful. He made the renting experience concise, while being informative, and outgoing! He represents himself and the company very well! Loved the experience.
Great place to deal with. I am disabled and they were very accommodating to my needs .
Great facility! Very friendly service and clean units! Highly recommended!
Very helpful and informative
Super easy to set up and April was very professional, helpful, and kind.
Chris and Pat were very friendly and made everything easy to understand!
I called Public Storage during non business hours and Myra called me back when they opened. She was polite and professional. Such a nice young lady. When I arrived she showed me what was available to ensure that I would have adequate space for storage before I started my paperwork. I have to say it was a pleasant experience and the place was clean. Moving can be such a headache, but Myra certainly took a load off my shoulder with her welcoming customer service and reassuring me that my belongings were in good hands. Thank you Myra.
Patrick gave awesome service!! Glad my move was made so easy☺️
Mr. Patrick and Team provided excellent customer service, professionalism, and superb communication throughout the entire relocation process. This storage facility is clean, safe, and convenient!!!
Chris was extremely helpful. We had a bad lock that wouldn’t work at all no matter how many times we tried. He fixed the issue and then helped us transfer to a larger unit - which we definitely needed. Five stars for Chris!
Thank you so much Patrick you made my move so much easier clean facilities awesome customer service I highly recommend this public storage
Very helpful attendee. Got us in real quick
The customer service by Patrick and Monay was the best! A quick and easy process to get a unit. Great work
Patrick was very helper explained everything in full detail very clean environment highly recommended ⭐️ ⭐️⭐️⭐️⭐️
Pat was extremely helpful, informative, and transparent! Both he and Danielle cheerfully greeted me as soon as I walked through the door! The storage facility was extremely clean and I was very satisfied with their service. Pat ensured that I knew how to use the key as well as ensured that my code worked before I left. Of course I rented a unit!!! With people so polite, cheery, and helpful how could I not! I highly recommend renting a unit from this location if ever you need to store your things!
Patrick was amazing! Super helpful and made the process fast and easy.
10/10 Would definitely recommend. Ask for Patrick he's the best.
Great customer service from Patrick today! After reserving a unit online early this morning, Patrick followed up with a call to see if we required further assistance with anything. He welcomed me to see the site at my convenience and was ready to assist when we arrived. The office and site is clean, organized, and just off the interstate. After touring this Public Storage site I was sold. Thanks again Patrick for the help!
Patrick had excellent customer service explained everything Very well great guy
I just recently became homeless (F 23) and I have been trying to get my storage rent lowered but I keep getting denied. Every public storage place I have gone to the employees have been rude and never want to help. Today I went to this location and a nice lady named April helped me an went out of her way to try to get my rent lowered. She did not know my situation and still went outta her way more than anybody else has.
Please public storage lower my rent back to $60 instead of $95 I want my stuff but I don't wanna stay homeless paying for a unit that's as big as a closet.
I happy with my storage good attention I recomen it ♥️
Patrick is very professional and a wonderful communicator. He answered all my questions without me having to ask them. The process was quick and easy. Great customer service! Thank you
Patrick was incredibly helpful and super friendly! Service was quick and location was very accessible. Facility was super clean with easy layout. Saved us so much money and trouble!
Nice location! Pat was a great help!
Patrick is definitely a great guy and has amazing customer service
Patrick was extraordinary and exceptionally professional and gave the best customer service ever! He keeps this property very clean and I am so grateful to find a place I can trust to store my things. He follows up to ensure the customer’s need are met and that’s what every customer appreciates knowing they are not just a number but a truly valued customer. We need more Patricks in management positions!!!