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Address

1350 W Hundred Rd
Chester, VA 23836

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

804-204-6258

804-204-6258

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

804-204-6258

804-204-6258

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x5'
    Online only price
    $ 39/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 39/mo $78
    Online only price
    Half Price Sale

    No Obligation

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    5'x5'
    Online only price
    $ 41/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Outside unit
    • Drive-up access
    $ 41/mo $82
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    14'x20'
    Online only price
    $ 46/mo
    Online only price
    Half Price Sale
    Parking 14'x20'
    • Uncovered parking
    $ 46/mo $92
    Online only price
    Half Price Sale

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression

    5'x10'
    Online only price
    $ 76/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Outside unit
    • Drive-up access
    $ 76/mo $101
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    14'x44'
    Online only price
    $ 97/mo
    Online only price
    Half Price Sale
    Parking 14'x44'
    • Covered parking
    $ 97/mo $194
    Online only price
    Half Price Sale

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression

    10'x15'
    Online only price
    $ 135/mo
    Online only price
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 135/mo $179
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 156/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 156/mo $208
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 167/mo
    Online only price
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 167/mo $223
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x25'
    Online only price
    $ 207/mo
    Online only price
    2nd Month Free
    Large 10'x25'
    • Outside unit
    • Drive-up access
    $ 207/mo $276
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 209/mo
    Online only price
    Large 10'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 209/mo $279
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 216/mo
    Online only price
    Large 10'x30'
    • Outside unit
    • Drive-up access
    $ 216/mo $288
    Online only price
    1 unit left!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Chester Storage Units Near Route 10 and I-95

Storage units in Chester can be found near Route and I-95 for convenient storage whether you're staying put or need to hit the road.
Enjoy getting organized in Chester with the James River as your backdrop. In fact, our 5x5 storage units are great for fishing rods, hiking gear, picnic baskets, and more to enjoy the great outdoors. If you need more space to take advantage of all that the Dutch Gap Conservation Area has to offer, 5x10 storage units can also hold bicycles, canoes, and kayaks.
Students at nearby John Tyler Community College, anyone who is downsizing, and apartment or townhome dwellers will love our 10x10 storage units to make the most of small space living. Keep extra furniture, seasonal items, and appliances out of your way until you need them and enjoy stretching out in your space again.
If you have a whole house to tackle, our 10x20 storage units are available for your big jobs. With room for five rooms worth of furniture, 10x20 storage units can handle your largest hauls with ease.
When you're done storing, it's easy to head up to Richmond and enjoy the best of the capital city, including the Children's Museum of Richmond and William Byrd Park.
Choose from indoor climate controlled storage units and outdoor storage units at this location. Whatever your storage style, you can book a contactless move-in with our eRental program and see how simple self storage can be!

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 184)

February 28, 2024
Google Public Storage Sam Blanks
Good prices online!
January 8, 2024
Google Public Storage Antwan Chatman
Super great staff !! Very easy to deal with, informative, very professional, and friendly staff.
January 5, 2024
Google Public Storage Cheyenne Lesley
Hailey was helpful, informative and friendly in response with the questions I had.
December 8, 2023
Google Public Storage Abel Isaí Méndez Zacarías
December 6, 2023
Google Public Storage Girlie Gal Tomlin
I'm here to throw a huge shout out to Patrick and Sam for all their help and patience with me today! I'm more than thrilled and happy to be storing my belongs here at public storage
November 20, 2023
Google Public Storage Shanesha Blair
Patrick is an outstanding host and helped me solved my problem. Very friendly and appreciate the help.
October 30, 2023
Google Public Storage Kellie Middleton
Patrick was a great help in finding us a clean storage unit at Public Storage in Chester VA! Thank you so much Patrick for all of your help!
October 26, 2023
Google Public Storage R
Can’t access my site and nobody is reaching back to troubleshoot the issue. Very inconvenient and frustrating to not have access to my stuff.
October 23, 2023
Google Public Storage Milton Gray
Customer service was excellent, Patrick went above and beyond answering all my questions and making the process fast & easy.
October 18, 2023
Google Public Storage Tara Cook
October 12, 2023
Google Public Storage Tyler Dee
Hailey hooked me up great customer service and got me a good deal ! Thanks !
September 10, 2023
Google Public Storage Charlene R Rogers
September 1, 2023
Google Public Storage Margie Lindsey
Rented a unit for my daughter. I chose the location because I know it is clean and safe as I was PM here a few years ago. I got there on Tuesday, August 29 in the early afternoon. As it has been a while since I was on the property, I didn't remember exactly where the unit # was. Young lady that works there was walking across the parking lot, I asked her where it was. She pointed to a building and said "somewhere in there". I found my unit, tried to find a cart, finally went to the office to ask for help. She was talking with a gentleman, seemed to be a friend. She said " there is one in one of the buildings". All I can say is that is not the same customer service that was the standard when I was employed by PS.
August 29, 2023
Google Public Storage Kevin Caple
Monay, was the best customer service I experienced in a long time. She went to long mile to find me a second unit.
July 30, 2023
Google Public Storage Jennifer Carter
AC for unit never worked and neither did the magnet to the doors to hold them open. Also constantly raising the price of our unit.
July 23, 2023
Google Public Storage Jason Phillips
July 19, 2023
Google Public Storage tierra231
June 30, 2023
Google Public Storage Luis Sibilly
I forgot to lock my storage unit before going out of town and I called Patrick to help me out and he secured my storage for me when he didn’t have too. A+ for customer service.
June 27, 2023
Google Public Storage Todd Hatton
Haley is fantastic! She worked with me to change my space to one better suited for my needs. It was quick and easy and Haley ensured I kept the promotional pricing! She’s the best.
June 23, 2023
Google Public Storage Veronica Jordan
I had the pleasure of working with Patrick. Patrick was professional and knowledgeable. I recieved quick service and with a smile. Also, this was the cleanest storage facility I've been to inside and out. Thank you Patrick 😀
June 3, 2023
Google Public Storage Amanda Stanley
Patrick is a true gem of a person. He's easy to communicate with, compassionate, went the extra mile for my family. Rock star is an understatement. If there were just a couple more people in the world like him, it would be a better place. Thank you, Public Storage for allowing him to help your business be wonderful!
May 30, 2023
Google Public Storage eryn taylor
First time using the facility and I will say it was a great experience. Patrick was great, he let me know if everythng and how it works and was fast
April 20, 2023
Google Public Storage Supreme_Jamari
very friendly, and helpful
February 4, 2023
Google Public Storage melodiccc
Patrick was wonderful. He made the renting experience concise, while being informative, and outgoing! He represents himself and the company very well! Loved the experience.
February 4, 2023
Google Public Storage Schantale Ward
My first time ever renting a storage unit and Patrick has been the absolute best at getting me started. He showed me how to work the gate, got me a Cart and showed me how to use the lock and key. And he loves his job you can tell. Thank you so much Patrick for your stellar customer service. ❤️
January 24, 2023
Google Public Storage James Robertson
December 15, 2022
Google Public Storage Eric E. Johnson
Great place to deal with. I am disabled and they were very accommodating to my needs .
December 9, 2022
Google Public Storage Stacy Green
November 18, 2022
Google Public Storage Tammy Collins
Great facility! Very friendly service and clean units! Highly recommended!
October 14, 2022
Google Public Storage Jeshaevia Young
Very helpful and informative
October 11, 2022
Google Public Storage Yolanda Johnson
Super easy to set up and April was very professional, helpful, and kind.
October 3, 2022
Google Public Storage luke brown
Chris and Pat were very friendly and made everything easy to understand!
September 7, 2022
Google Public Storage Miika Barfield
I called Public Storage during non business hours and Myra called me back when they opened. She was polite and professional. Such a nice young lady. When I arrived she showed me what was available to ensure that I would have adequate space for storage before I started my paperwork. I have to say it was a pleasant experience and the place was clean. Moving can be such a headache, but Myra certainly took a load off my shoulder with her welcoming customer service and reassuring me that my belongings were in good hands. Thank you Myra.
September 3, 2022
Google Public Storage Neidra Zhane
Patrick gave awesome service!! Glad my move was made so easy☺️
August 31, 2022
Google Public Storage Justice Now
Mr. Patrick and Team provided excellent customer service, professionalism, and superb communication throughout the entire relocation process. This storage facility is clean, safe, and convenient!!!
July 12, 2022
Google Public Storage Todd O'Rourke
Chris was extremely helpful. We had a bad lock that wouldn’t work at all no matter how many times we tried. He fixed the issue and then helped us transfer to a larger unit - which we definitely needed. Five stars for Chris!
July 10, 2022
Google Public Storage Korey Lawson
June 26, 2022
Google Public Storage Justin Noble
June 5, 2022
Google Public Storage michelle hedrick
Thank you so much Patrick you made my move so much easier clean facilities awesome customer service I highly recommend this public storage
May 29, 2022
Google Public Storage regina mclean
Very helpful attendee. Got us in real quick
May 27, 2022
Google Public Storage Timothy Spence
The customer service by Patrick and Monay was the best! A quick and easy process to get a unit. Great work
May 24, 2022
Google Public Storage Leroy Johnson
Great service!!
May 15, 2022
Google Public Storage lonnie wilson
Patrick was very helper explained everything in full detail very clean environment highly recommended ⭐️ ⭐️⭐️⭐️⭐️
May 9, 2022
Google Public Storage Elissa Mcghee
Pat was extremely helpful, informative, and transparent! Both he and Danielle cheerfully greeted me as soon as I walked through the door! The storage facility was extremely clean and I was very satisfied with their service. Pat ensured that I knew how to use the key as well as ensured that my code worked before I left. Of course I rented a unit!!! With people so polite, cheery, and helpful how could I not! I highly recommend renting a unit from this location if ever you need to store your things!
May 5, 2022
Google Public Storage Courtney Turner
Patrick was amazing! Super helpful and made the process fast and easy. 10/10 Would definitely recommend. Ask for Patrick he's the best.
April 30, 2022
Google Public Storage RK MK
Great customer service from Patrick today! After reserving a unit online early this morning, Patrick followed up with a call to see if we required further assistance with anything. He welcomed me to see the site at my convenience and was ready to assist when we arrived. The office and site is clean, organized, and just off the interstate. After touring this Public Storage site I was sold. Thanks again Patrick for the help!
April 6, 2022
Google Public Storage Johnny 2tim3s
Patrick had excellent customer service explained everything Very well great guy
April 5, 2022
Google Public Storage Lexis Honeycutt
I just recently became homeless (F 23) and I have been trying to get my storage rent lowered but I keep getting denied. Every public storage place I have gone to the employees have been rude and never want to help. Today I went to this location and a nice lady named April helped me an went out of her way to try to get my rent lowered. She did not know my situation and still went outta her way more than anybody else has. Please public storage lower my rent back to $60 instead of $95 I want my stuff but I don't wanna stay homeless paying for a unit that's as big as a closet.
March 23, 2022
Google Public Storage Terry Stallworth
March 20, 2022
Google Public Storage Tatiana Juarez
I happy with my storage good attention I recomen it ♥️
March 16, 2022
Google Public Storage Amonie Malone
Patrick is very professional and a wonderful communicator. He answered all my questions without me having to ask them. The process was quick and easy. Great customer service! Thank you
February 26, 2022
Google Public Storage Nisi Smith
Patrick was incredibly helpful and super friendly! Service was quick and location was very accessible. Facility was super clean with easy layout. Saved us so much money and trouble!
February 19, 2022
Google Public Storage jhonny stroman
Nice location! Pat was a great help!
January 12, 2022
Google Public Storage Rod Johnson
Patrick is definitely a great guy and has amazing customer service
January 3, 2022
Google Public Storage Charmane Johnson
Patrick was extraordinary and exceptionally professional and gave the best customer service ever! He keeps this property very clean and I am so grateful to find a place I can trust to store my things. He follows up to ensure the customer’s need are met and that’s what every customer appreciates knowing they are not just a number but a truly valued customer. We need more Patricks in management positions!!!
November 29, 2021
Google Public Storage Ralesha Noggin
I would like to thank Pat again for the OUTSTANDING customer service(even during the holidays) I want you to know how much I appreciate the excellent service you’ve provided!!! Your attention to detail, great communication skills, and ready smile made the experience even better than I expected.
November 27, 2021
Google Public Storage Frank Dunford
Pat was so helpful, and I appreciate him so much!!
November 21, 2021
Google Public Storage Tanica West
Patrick is an excellent Property Manager. He erudited us on the functionality of Public Storage’s climate controlled units vs outdoor units and tips on management of inventory within your personal unit. This facility provides indoor and outdoor restrooms for their clients and excellent customer service. I would recommend this facility to all professionals looking to secure their assets.
November 20, 2021
Google Public Storage Suzan-Roselle Kettyle-Lang
Would recommend to anyone. Patrick is amazing, goes that extra mile for his customers/clients. I've had a very rough few last months with my health. Patrick was and is very understanding. He made sure our unit stayed secured and worked with us. Thank you Patrick for all that you do for your loyal customers.
November 6, 2021
Google Public Storage Nallely Steele
Patrick was amazing! Super great service! Def recommend.
October 24, 2021
Google Public Storage merneica gibson
This was my first experience with public storage or storage of any kind. Patrick was amazing he did a wonderful job making me feel safe, comfortable and at home. Surprisingly the space that I reserved they were out of but they were able to actually give me an upgrade for the same price excellent service.
October 8, 2021
Google Public Storage Onassiss Melton
I have been using the place for about 3 year and there always amazing friendly. There is guy there by the name of Patrick that is very helpful and respectful, I highly recommend working with him.
September 26, 2021
Google Public Storage Karen Sharp
Patrick, was very professional and friendly. He made it so easy to understand the process, he was always available to answers our questions. Great job Patrick!!!
September 25, 2021
Google Public Storage Delicia Sharp
Excellent customer service!!! Patrick was THE BEST he was so polite and really provided A+ customer service. Also, the facility and storage units are very clean.
September 23, 2021
Google Public Storage brogan graves
Patrick was a delight to work with, I’ll be recommending this facility to family and friends! Thank you so much Patrick!
August 28, 2021
Google Public Storage Jackie Temkin
I honestly cannot say enough great things about this Public Storage location. Patrick was THE. BEST. I had tried to rent a unit online, only to discover that I had accidentally rented a parking spot rather than a unit. I had movers scheduled for the next day to move my grandmother's things out of her apartment, and I was desperate and crazed and acting like a nut due to the storage unit shortage. Patrick worked SO HARD to help me figure things out; he went completely above and beyond what most folks would have done. None of the units available was going to be large enough, but he managed to find a larger unit that was out of commission for maintenance, spend extra time TO FIX IT FOR ME so that I could rent it the morning of my move. He flawlessly managed all of the paperwork, he was friendly and delightful, and he TOTALLY SAVED MY BUTT. I still can't even believe that he managed to get me out of the mess I made ahead of a stressful move. An enormous thanks to Patrick and Public Storage, get that man a raise!!!
August 12, 2021
Google Public Storage S Branch
Location #: 26694 Property Manager: Patrick Patrick was very helpful with ensuring I understood all the terms. He helped me identify the best size for my move. Thanks so much
August 3, 2021
Google Public Storage Wanda Butler
I was in need of a storage immediately. I reserved the unit online ( which was very easy) and called the location to see if I could view the unit before completing the rental. Patrick was awesome!! He showed me two units and explained everything to me. Thanks to Patrick I was able to complete the transaction at the office. I left Public Storage a happy customer!! Keep up the excellent work Patrick 😁👍
August 2, 2021
Google Public Storage Kay Richards
Excellent storage facility. Clean & well organized. Patrick was very kind and helpful. He answered all my questions and walked me through the process of gate code & locks being very patient with me. Highly recommend them.
June 23, 2021
Google Public Storage Traimaine Watson
June 14, 2021
Google Public Storage demontre nicholas
The service was excellent and easy from Margie. Explained very well definitely a good spot
June 14, 2021
Google Public Storage gary davis
June 3, 2021
Google Public Storage Courtney R
This property is very clean and Margie in the office has been wonderful to work with. Definitely would recommend.
June 1, 2021
Google Public Storage Yemisi Robinson
Margie was such a big help to my dilemma. Always helpful when I come into the store.
May 28, 2021
Google Public Storage DTS Tarzan
Margie gave us a good service here today. Well taken care of
May 16, 2021
Google Public Storage Monique Scott
Great Customer Services. Ms. Margie was so sweet and helpful. Storage area was clean!!
May 14, 2021
Google Public Storage Grace Swearingen
I really enjoy coming to this storage place. It’s so important to feel safe while loading your Rv from your car and getting your Handicap daughter and Service Dog on the Rv. Anytime we’ve needed help Margie in the office has instantly taken care of what we need. I’ve had friends move to this location too. Thanks for what you do.
May 12, 2021
Google Public Storage Guy C
We were looking for a clean, safe, and local facility to store some extra household goods and found just what we needed at Public Storage. The on-site manager, Margie, was extremely helpful and just a very nice person to work with. If you are in the search for a decent storage place, look no further than Public Storage in Chester. You can thank me later....
May 12, 2021
Google Public Storage Elliott Hawthorne
Margie gave me the best service. You rock Margie!
May 3, 2021
Google Public Storage Withney Wesley
Mrs.Margie is amazing and very helpful, sweet and kind. She will answer any questions you have and give you a honest answer. She is very knowledgeable of public storage deals and saving. So please if you are looking for a storage place, GO VISIT Mrs.Margie @ Public Storage in chester va.
May 3, 2021
Google Public Storage Marcus Vincent
Lorraine and margie are unbelievably great individuals. I'm always getting superb quality service and what I was mainly happy about when I was being assisted with the app opening the gate through my phone I was very excited for something so little and I appreciate them for that 100%
May 3, 2021
Google Public Storage Brandon Williams
Margie helped me complete my e rental. Thank you Margie
May 2, 2021
Google Public Storage Marvino Terrangi
Go see Margie at the Chester Va location, she will take good care of you!!!!
April 29, 2021
Google Public Storage Lynn Grigg
We have been looking for some time to store our camping trailer. This place was very secured, clean and the customer service was great! Shanequa was very patient and took her time with us to make sure we found just what we were looking for, Margie, the manager was so nice and welcoming. By the time we left there I felt like we made 2 new friends. Thank you Shanequa for your time .
April 26, 2021
Google Public Storage Desmond Hinon
Ms. Margie was awesome. Great and friendly service. She was a delight. Will definitely enjoy talking to her when I stop in.
April 10, 2021
Google Public Storage Marilee Tait
I met Marge at Public Storage. Oh my goodness! Marge was so extremely helpful and accommodating. Rated 100%! She made everything so easy. I wish all experiences in life could be that good.
March 22, 2021
Google Public Storage Victoria Oshunkentan
Excellent customer service!!! The property manager was so polite and really provided A+ customer service. Also, the facility and storage units are very clean.
March 20, 2021
Google Public Storage Yuoji Youin
This is a great an secure place it’s one of the best places here please don’t look any further they’ll take care of you with the friendly face Margie to guide you an help plus answer any questions you may have so if your in need to store your valuables in a place where you won’t have to worry if they are safe here you go contact them an ask all about them an their amazing app features an insurance to even put your worries to rest, thank you so much for having me
March 10, 2021
Google Public Storage dean longbottom
Always accommodating with my needs for multiple storage units
March 3, 2021
Google Public Storage Robert Lowder
February 4, 2021
Google Public Storage michael paulk
Customer service is excellent ms shanenequa and the store manager are out checking the lot daily and constantly interacting with customers.
February 3, 2021
Google Public Storage Darin Dill
January 20, 2021
Google Public Storage David Gerald
I inadvertently reserved the wrong storage space online and attempted to change once I arrived. I was not only charged an additional processing fee, but could not get the new customer discount. Left in disgust and went down to AAAA storage.
January 17, 2021
Google Public Storage Darcy Gadomski
I have dealt with Public Storage for a few years and have always been very satisfied with their facilities and service. Margie is wonderful. An absolute fabulous person. I would recommend this location to everyone.
November 7, 2020
Google Public Storage Rachel Faison
Margie was absolutely wonderful, pleasant, friendly, GREAT customer service! The storage facility is very nice, large, and well kept. Our unit was very clean, and the price is very reasonable for the size we are renting. I highly recommend!
October 28, 2020
Google Public Storage T Burnette
I was very impressed with their customer service. We were looking for a secure place to store our RV. Rachel was extremely helpful and knowledgeable. She is a definite asset to this company. I would highly recommend this place to anyone looking for a clean, secure storage facility.
October 27, 2020
Google Public Storage andrea fauntleroy
I am very pleased with my encounter with this location. I was helped today by Rachel who was very friendly, understanding and answered all of my questions. She was very patient and went above and beyond to make sure all my questions were answered. I will definitely be referring anybody to this location. Thanks Rachel!
October 22, 2020
Google Public Storage Crystal Stancil
Very professional and polite Margie was very helpful.
October 11, 2020
Google Public Storage Michael Lyons
Margie was great help us alot
October 2, 2020
Google Public Storage Bob Leighty
Awesome customer service, outstanding managers, Lorraine and Margie! Polite, very helpful. Made sure I was fully informed before moving on to the next step. Both Margie and Lorraine seemed to thoroughly enjoy their job and helping customers. Need more businesses with that type of work ethic.
September 30, 2020
Google Public Storage Austin Gutierrez
Margie was super kind and helpful. This was the most welcoming service I've received in a while!! Would recommend to all my friends to use this storage facility if they ever needed it.
September 28, 2020
Google Public Storage Leon Walker
Great Job! Rachel Fabian
August 30, 2020
Google Public Storage Amanda Soulliere
Margie is very friendly and helpful. Keeps the facility clean and makes you feel comfortable of renting a unit. She provided excellent customer service
August 19, 2020
Google Public Storage Aungel Terrangi (MakeupAung)
Rachel helped me yesterday to get a unit big enough for all of my items. I originally reserved a smaller unit but she assured me that it would not be large enough after I listed everything I would be storing and she was correct. She also convinced me to buy merchandise which I totally thought I would not do lol. Before I left, Rachel revealed to me that it was her first day on the job after training and I definitely could not tell. She barely needed any assistance from the other associate. She was great, very friendly and helpful.
August 14, 2020
Google Public Storage Black Woman Online
Ms. Lorraine has been the only one at this facility that has listened and tried to help since I had explained before to a previous staff member who had a nasty attitude that I had been furloughed and was not getting full work hours for COVID and she didn’t help or try too. Ms. Lorraine does customer service the right way. Update: Ms. Lorraine, still was the only one helpful at this location but my daughter was going back to college and I just started back working and I asked if the late fees could at least be removed since we are moving out 16 days early and we still had to pay the full amount, I wasn’t asking for anything unreasonable but yet they would not help at all I will NEVER USE THIS PLACE AGAIN, CUSTOMER SERVICE IS NOT HELPFUL OR A PRIORITY ESPECIALLY DURING THIS TRYING TIME OF COVID.
August 4, 2020
Google Public Storage Thomas W. Holder
A great place to store your things (Cars, Boats, Campers etc..) I don't know all the ladies names that work there, but they are always friendly helpful and always smiling and have time for you. I have been there for 3 years and the grounds are always clean and neat. They sweep out the inside storage areas and are always making rounds. I have recommended this location to several military families in my neighborhood who are only here for a year or less. A must see location.
August 3, 2020
Google Public Storage C.J. Shaw
Margie has been very helpful with letting me see the size of the unit I needed before proceeding to the next phase of renting the unit. She made the process so smooth. Thank you! Excellent customer service.
July 12, 2020
Google Public Storage virginia tyson
I would like to say Thank you to Lorraine who went above and beyond to provide Excellent customer service on 7/11/20. Upon my arrival I opt to upgrade from a 10×15 to 10×20. She completed the transfer but in the process my access code was deleted from the system. Lorraine worked constantly until the situation was resolved while manually letting in the gate several times in order to utilize the unit. Her Amazing customer service prevented a Potential Frustrating experience to an enjoyable and pleasant exchange. Thank you Lorraine for a Job Well Done!
July 6, 2020
Google Public Storage Tanisha Flowers
Ms. Lorraine was the absolute best. Her customer service was the best I have experienced in a long time. Her knowledge regarding what we were looking for was right on time. She did not hesitate to take the time to show us the size of the storage to make to make the most economical decision. She was a breath of fresh air to work with. Thanks for everything!
June 26, 2020
Google Public Storage Rick Thomas
June 22, 2020
Google Public Storage S J
Very engaging young lady. She made me smile
May 23, 2020
Google Public Storage Katie Alix
May 21, 2020
Google Public Storage Brianna C
I was in need of a storage quick, Dana was so helpful and nice!! She explained everything well, walked me to different units to view the sizes to be sure of what I needed, and helped save me a few dollars thank you so much Dana!!!! I’ll also add the office and units were very clean!
May 15, 2020
Google Public Storage sheri gardner
Ashley a was amazing! Great customer service thank you for Making it easy
April 13, 2020
Google Public Storage Crunchypolitics
April 6, 2020
Google Public Storage Jesse Patasomcit
The rate for uncovered lot storage is what brought me here. Everything prior to physically coming here went well... appointment set up,etc. I came fifteen minutes early to appointment and was greeted my a gentleman, he claimed that Ashley ran to the bank and will be back shortly. I thought "why would she leave offsite to run an errand when she was an appointment set. "Anyways I patiently waited in my car.After some time, I went back in and asked for an eta. He said a few minutes however, the gentleman went ahead and squared me away. Before starting I claimed I forgot my registration for the camper and asked if that would be an issue, He said no. So we continued to register, about 20 minutes went by and the system wouldn't let him get passed the process of scanning in the proof of ownership(registration). So I went ahead and made another appointment later so I can bring the registration. At its core the customer service is okay. It would be better if the representatives would plan their time management better and also have true clarification if proof of ownership is needed at the time of registration. I dedicated an hour to get nothing done than just setting up an appointment for someone else's mistake.
March 13, 2020
Google Public Storage Ms. Kay
Thank you Dana and Ashley for your help!! We had to move our daughter out of her dorms quickly and you all made this such an easy transition. Stay healthy and blessed. The William's Family.
February 27, 2020
Google Public Storage Pauline Mcdonald
Ashley was amazing really professional
February 27, 2020
Google Public Storage David Robinette
Amazing service Ashley Smith us awesome
February 26, 2020
Google Public Storage Sherry Jones
The service was great and very friendly
February 26, 2020
Google Public Storage RANISHIA ALLEN
Ashley smith was amazing super nice
February 8, 2020
Google Public Storage BlaccHawk 804
Excellent service
February 4, 2020
Google Public Storage A Person
Ashley S. Was so sweet , patient &inviting! Highly recommend!!
January 25, 2020
Google Public Storage Margaret Stilphen
Ashley s was amazing made this super easy Will recommend awesome customer service
January 23, 2020
Google Public Storage Kenneth E. Vickers
Nice friendly people. However I was only there to install a gate
January 16, 2020
Google Public Storage Gladis Maxwell
January 9, 2020
Google Public Storage Kaitlyn Greiner
Ashley s was amazing great customer service will recommend
January 3, 2020
Google Public Storage Yuni Bryner
Ashley W. provided excellent service & i love how informative she was. I would recommend this location !
December 14, 2019
Google Public Storage Mary Jones
Ashley W was fantastic and explained everything completely
December 9, 2019
Google Public Storage Robyn Endsley
The facility is clean, service was quick, and I got exactly what I needed. Ashley S. and Jason provided excellent customer service!!!
December 7, 2019
Google Public Storage Custom Diecast
December 5, 2019
Google Public Storage BLEUDA MATTHEWS
November 22, 2019
Google Public Storage Patricia Coleman
Ashley gave me fantastic service today!
November 20, 2019
Google Public Storage Sable Nellis
Ashley W was absolutely amazing!!!!
November 9, 2019
Google Public Storage Edrie Barnes
Ashley S was amazing she made this process super easy. Very professional
November 5, 2019
Google Public Storage Summer Walsh
Ashley s was really great made this process super easy
November 1, 2019
Google Public Storage Pastor Green
Ashley S and Ashley W a winning team. Ashley S mam seed her calling she should have been a Preacher great customer service hands down
October 31, 2019
Google Public Storage pam green
Ashley s was amazing even with what happened before me great professionalisms
October 25, 2019
Google Public Storage Connie Leake
Very professional and communication was exceptional. Thank you very much...Ashley W.
October 15, 2019
Google Public Storage Jamie Massey
Ashley made our process informative, quick and smooth. Definitely deserves a 5 star review
October 15, 2019
Google Public Storage Jonas Gray Hamilton
They were very helpful, friendly, knowledgeable, courteous, and affordable. I highly recommend.
October 15, 2019
Google Public Storage Garland Langhorne Jr
Ashley S was extremely helpful with my move, she was clear and concise as she went over the procedures regarding the storage facility.
October 8, 2019
Google Public Storage Stacie Mann
Ashley s was great moved me in fast and I loved the cldan facility
October 8, 2019
Google Public Storage Brian Smith
Great facility! Very Professional!
October 5, 2019
Google Public Storage Michelle Belle (Bcreative4me)
Rates are much higher than Happy Box.
October 3, 2019
Google Public Storage Stefany Salinas
Ashley W. Helped me and she was so pleasant and answered all my questions. She made me feel secure about my belongings and assisted me with what size storage unit I would believe. She’s also super friendly and helpful!
October 3, 2019
Google Public Storage Samantha Demkowski
wonderful facilities , one of the greatest staff experiences iv had anyplace , Ashley was absolutely fantastic!
September 23, 2019
Google Public Storage David Spence
After Contacting the Regional Manager Phillip Aquilina the problem was solved and I must Admit you get things accomplished by being rational . Nice Guy and couldn't be happier with the outcome . Thanks Phillip
September 20, 2019
Google Public Storage J B
Ashley W did an excellent job. Called and set up an appointment before I got here. Very very quick and efficient. This is my choice of storage places and definitely return to the this one in Chester Virginia.
September 19, 2019
Google Public Storage Yolanda Anderson
Ashley and Kearra were very professional and efficient and fun...I would highly recommend the Public Store
September 17, 2019
Google Public Storage sandra yoga for back pain
To the ladies at the Chester office they were Mrs. Ashley W and Ashley S make sure you come see them the service is Amazing
September 17, 2019
Google Public Storage Ethan Meadows
My experience started with waiting in the parking lot, and I’m glad I did! Ashley W. was professional, friendly, and extremely helpful with everything I needed to reserve a unit.
September 12, 2019
Google Public Storage Rebecca Balazs
September 10, 2019
Google Public Storage Mary Soto
September 6, 2019
Google Public Storage Pisces Goddess
Ashley W. was the best!!!! Quick in and out!
August 30, 2019
Google Public Storage Carolyn Ashaye (Just N Tyme)
Ashley W. Was awesome and a consummate professional. She was very knowledgeable and promoted up charges like the damp check and insurance. Ashley is truly an asset to your company and a role model for other employees. Thank you for allowing me to store my home items here.
August 23, 2019
Google Public Storage Cynthia
❤ Ashley and Public Storage friendly customer care
August 22, 2019
Google Public Storage Shata Johnson
Ashley s was amazing she kept it professional and made my move in smooth
August 18, 2019
Google Public Storage Cindy Gerry
Ashley S. Was amazing she helped me and my husband move in smoothly
August 6, 2019
Google Public Storage Drew Akashiya
August 4, 2019
Google Public Storage Bianca Robinson
Very personable and excellent customer service!
August 2, 2019
Google Public Storage J.W. Hill
Public Storage took over my unit that was previously with Happy Boxes. I've had the unit for a while and have endured several rate hikes over the years including one in the last 6 months when it was Happy Boxes. It's the same unit, same location, same size but because Public Storage took over, changed the name and the signs, I guess it was necessary for them to jack the rent up 25%. I'll be moving my stuff as soon as I can figure out where to take it. To pay an additional $240 per year for the same unit that I having already endured a rate hike less than 6 months ago is ridiculous. I understand that costs go up but to stick it to the existing customer's who already had a rate hike in the last year is just plain wrong.
July 17, 2019
Google Public Storage William Damon
Ashley W. was a great help to us when we went to rent storage space for some furniture that had belonged to my parents. Ashley was pleasant, thorough in her explanations, and went the second mile in seeing to it that our needs were met. Thank you, Public Storage. And a special thank you to Ashley.
July 16, 2019
Google Public Storage Trapp2success Management
Ashley was very helpful and so cheerful. Awesome customer service. Helped my daughter find a unit after all day of trying to get one. The other two ladies in there were pleasant as well.
July 16, 2019
Google Public Storage irene Mendozaflores
Ashley was amazing kept the process really smooth will rent again
July 11, 2019
Google Public Storage Diane Martin
hate public storage. took over my old unit.
July 10, 2019
Google Public Storage Cynthia GloryOf1
❤️👏👏👏 Ashley and staff thank you for your time and caring for your customers, kudos!
June 16, 2019
Google Public Storage Amanda Holt
Thanks so much for your help, Ashley! We appreciate your service.
June 15, 2019
Google Public Storage Ann Dunbar
Excellent assistance given by Ashley. She answered all my questions and gave me a tour. I was impressed with the variety of options this facility has to offer and how well maintained it is. The application for rental was smooth and easy. Looking forward to doing business with Public Storage.
June 10, 2019
Google Public Storage A J
Very professional down-to-earth people. Willing to save you money, and make your move as easy as possible
June 8, 2019
Google Public Storage Markus Williams
June 1, 2019
Google Public Storage Tracy Hollingsworth
Ashley was amazing I will be gone for 6 months and she made this so smooth
June 1, 2019
Google Public Storage Kathy Rick
May 27, 2019
Google Public Storage Painting Guys
Thanks Marquita for all your help.
May 6, 2019
Google Public Storage Melanie Barnes
Ashley was amazing made the experience one too never forget
May 5, 2019
Google Public Storage Christina Wright
Excellent service with Kanita !
May 4, 2019
Google Public Storage Melanie M
Ashley was great made this experience wonderful
April 30, 2019
Google Public Storage Nicole Clough
Kanita provided excellent customer service that was fast, easy and it’s an extremely clean facility. It was my first time renting a storage unit and she made it very pleasant.
April 28, 2019
Google Public Storage Jenna Michael
Kanita was a great help
April 28, 2019
Google Public Storage jonathan Carter
kanitawas very helpful with her services...offered available options as well as thimgs we may have needed....super friendly amd professional
April 26, 2019
Google Public Storage Brandon COX
Marquita is awesome great customer service skills.
April 26, 2019
Google Public Storage Roy Fincher
Thanks Marquita for all your help great experience with her as always.
April 26, 2019
Google Public Storage Jake Millhouse
Ashley was great made move in super easy
April 17, 2019
Google Public Storage india clay
Place was clean good service from Ashley first time renting a public storage!