Good price , clean and no problems
Manager is never available and will purposely dodge you and stay in the building and not come down to help. He will not answer the phone to help you. There is basically no help. He will wait until you leave and then come out. He was nice to me one time because I didnt make a stink about anything but another time I told him I was disappointed and he got snippy with me right away. Mind you I am not one to curse or raise my voice ever. I don't understand how PS is okay with this type of behavior. This has happened many times. I am done with this location. Many others I am aware of are seeking another location as well. You all can do better please 🙏
Rápido y sencillo desde la aplicación
Fast efficient unit rental
Chris was very polite and helpful. He had several customers at the same time and he did a great job multi-tasking and addressing everyone’s needs with positive attitude.
I have had a very bad experience with my storage unit. I am also flustered to see the sales price of basically the exact same unit for $85 when I’m paying over $200 monthly. These issues are ongoing and I have still not received any assistance or response from anybody. My locker is still vulnerable without a lock on it because I could not wait all day. It’s infuriating for there to be a front desk with the door locked and nobody present on the site.
Had a great experience with Pat. He was very helpful friendly and professional made the whole process easy and stress free. I really appreciate his patience and his willingness to answer my questions. Excellent customer service I definitely recommend!
This place is awesome 👌 if looking for a storage place to rent, look no farther!! Their team is amazing and the manager is very nice and was able to help us on what we needed!! Excellent service!!
I highly recommend Public Storage at 1350 W Hundred Rd in Chester, VA! The storage units are extremely clean, well maintained, and this is definitely a great place to rent a storage unit.
What really makes this location stand out is the staff. The guys here are absolutely amazing—very friendly, professional, helpful, and always willing to assist you. Their customer service is exceptional!
If I could give this place a million stars, I definitely would! ⭐️⭐️⭐️⭐️⭐️ The facility is clean, the service is excellent, and the staff makes the whole experience even better. If you’re looking for a storage unit in the Chester area, this is the place to go. 100% recommended!
Easy access, pay a little more for 24/7 access to your items, boat, camper parking, cool, trolly cart, everything you need in one place. Even an app to get in and out.
We've rented here for several years, so at this point I feel qualified to give you The Good, The Bad, and The Ugly. 😂
💚 The Good
Overall, the property is fairly well kept, and the prices are reasonable if you're looking for short-term storage. Patrick has always been helpful and pleasant to work with, which definitely deserves a shout-out.
🫠 The Bad
The hallways aren't always the cleanest. In fact, we had the pleasure of looking at the same pile of bug carcasses and cobwebs in our hallway for over SIX MONTHS. At some point, I stopped wondering if they were going to clean it and started wondering if the bugs had signed a lease. 😂
The units also aren't completely sealed off from one another. At one point, the unit next to ours had some sort of leak that made its way into our unit and damaged some furniture. Fortunately, nothing particularly valuable was affected, but it's definitely something to be aware of.
The hallways can also get pretty tight when more than one person is trying to access their unit at the same time. We've had to either wait our turn or come back later because apparently two people and a moving cart can create a storage-unit traffic jam.
😵💫 The Ugly
If you're looking for long-term storage, this probably isn't the place for you.
The rates increase approximately 20-30% — every 3-6 or so months. 😳 You can call and ask them not to increase your rate, but that courtesy only seems to work once a year.
The frustrating part is that the managers don't really have any control over the pricing. The rates are apparently determined elsewhere, and even a request to keep your current rate has to be approved by someone higher up. So the manager can sympathize with you, but ultimately they're just the messenger. And we all know how that usually goes for the messenger. 😂
We've managed to keep our rate somewhat reasonable by moving units every year or so to take advantage of the current promotional rates. Sounds easy, right?
Now imagine doing that with a 10x25 unit packed with fragile belongings.
It's not moving. It's a multi-day archaeological excavation. 😂
And then there's the lighting.
The PUBLIC STORAGE street sign is NEVER lit at night. Never. Not once. Nada. Zilch.
This wouldn't be such a big deal if the property were easy to spot from the road, but Route 10 doesn't exactly have an abundance of streetlights. Finding the entrance at night can be an adventure in itself.
Once you actually turn onto the property, things don't get much better. There are a few scattered floodlights, but for the most part, it's pitch black.
We've complained about the lighting multiple times over the years, and unfortunately, nothing has changed.
As a woman, I've never felt particularly safe going there at night. And honestly, I think the manager must get a bonus every month for keeping the electric bill under budget. 😂
⭐ Bottom Line
For short-term storage, I'd say it's worth considering. The location is convenient, the property is generally decent, and the staff we've dealt with have been helpful.
For long-term storage, however, be prepared for those regular 20% price increases and potentially having to play musical chairs with your storage unit just to keep the price manageable.
And if you're going at night...
Bring a flashlight, know where your unit is, and maybe say a little prayer before you get out of your car. 😂
Paid this storage for over a year. When we went to empty it, the ceiling was leaking, everything had mold all over it and there were mice in the unit. I scheduled an appointment with the property manager and when I got there, his car was there but he would not come outside to look at the unit with me. He waited until I walked away and got in his car and left Do not recommend.
Outstanding experience! Friendly, helpful, and a good value.
Chris helped me. He went above and beyond. He made my day. Thanks Chris!
Chris made it super easy to give me a rent reduction after I messed up on the app. 5 star Public Storage with 5 star service! I love these people!
Shouldn’t have been with them as long as I have but my traveling lifestyle had me using this storage and I genuinely regret it. Bunch of hidden fees though it’s marketed to be cheap. Jack the rent up whenever they feel and expect for you to just take it without question. Do better
Chris and Patrick gave wonderful customer service and answered all of my questions about the unit and facility with professionalism. They were friendly and knowledgeable! The facility was clean and I felt comfortable about storing my personal items here.
I have only rented the unit a couple of months and they have already raised my monthly rent (which I have paid thru September) by $50! This new rate is effective October 1st. Unbelievable!
Steve was very nice and helpful and made our uhaul rental a very nice experience.
Robin and Patrick at Public Storage in Chester, VA provided some of the best customer service I’ve experienced. They were both professional, patient, and genuinely helpful throughout the entire process. They answered every question I had, made everything simple and stress-free, and went above and beyond to make sure I was taken care of. It’s rare to find people who truly care about their customers the way they do. I highly recommend this facility because of the amazing service from Robin and Patrick. Thank you both again!
Trash, rent doubled within 5 months. Went from $205 to $410!!!! Plus, now they want $60 extra to have 24/7 access!!!!! Their climate system is constantly going out, and the weirdo at the main office just stares at you when you identify problems where they aren’t fulfilling their end of the contract. Our first unit had a leaking roof and it never got fixed. Rent somewhere else!!!
The facility is easy to access with the app you just use your phone. It is clean and well maintained and was exactly what I needed for storing my things.
BRITNEY BIG HELP VERY PROFESSIONAL
Brittany had Excellent service, good people skills and customer service and very friendly.
We needed a unit last minute. Patrick was extremely helpful in helping us find a unit that would best suit our needs. He was courteous and professional. He made himself available for questions if we had any. We highly recommend using this Public Storage on West Hundred Road in Chester.
My husband and I came to this storage facility over the weekend to look for a unit. We were having some trouble with doing everything online, so we went and spoke with a lovely young lady, Brittany, who was nothing less than kind, very patient, and she was able to assist us with finding the right storage unit. This location was very clean and seemed well taken care of. I highly recommend going by and seeing Miss Brittany.
Patrick did great when it came to getting us a unit. Helped us determine the size we needed. Was patient with our decision making. Even walked us around in the cold. Thorough with explaining the rates. Also was fast with getting us signed up.
Been calling for two weeks no answer. Just went and they sold out stuff this morning. No one in office and no one picks up. This is nuts.
Brittany was very professional & patient in her interaction with me & someone on the phone today.
Very pricey. The RV Storage area is adequate but a lot of tractor trailers use the area too. Patrick, the on-site attendant is very helpful and does a good job taking care of the property.
The secure gate is often out of service and the lot is open to the public. That's the biggest negative.
Once again patrick is the go to guy. Very helpful and great customer service quality
En este los espacios para almacenamiento son adecuados y limpios. Para entrar y salir se requiere un código. También se pueden estacionar casa móviles RV'S. Y Traikers. Buena iluminación en los alrededores. El personal es amable. Tiene baños y acceso y estacionamiento para personas con impedimentos.
My parents have been storing at this location for a few years now, they have absolutely the best experiences. My mom asked me to leave a review on her behalf as she doesn’t know how to leave them. She said Patrick and the other lady there, Brittany, are absolutely the sweetest and so kind every time she talks to them. The place has always been well
Kept when we go by there. Never any issues.
Recomend not renting. After initial agreement, your rent will jump almost 200 percent without notice. They are not a transparent company. Sure this is happening in every State. The worst thing, is public storage Will Not work with their customers, loyal or not. is there any human compasion anymore. Spoke with the property manager at location, and also spoke with corporate. Neither had any compasion. Received notice about unit going to auction. The way my pay month day falls, asked for a 24 hours to bring account update. They refused to extend any flexibility. Either pay by 8 am in person, mind you I currently live in a different state in a different time zone. Hard enough living on social security. The nearest public storage is over 2 1/2 hrs away.
Wait, there's more, you will be told your account is updated, even when there are fees thats owed. They will not tell you that, putting you deeper. All get sorry for inconvenience. Keep in mind I have the small 5x10 unit. It went from $89 a month to $348 all without notice. Now they Will Not give one day to pay and then allow for my two day trip to get my stuff. They will just take your money and screw you
Brittany helped my family and I set up a storage unit for moving and she provided us a great service! She even showed us the unit to make sure it was big enough.
Brittany did an amazing job. Was very kind and courteous and able to answer any question we had. Also spoke with Patrick the day before and received just as great as service. Highly recommend
I came to Chesterfield Public storage and not only did they help me out, but Britney took great care of me. The staff is amazing always upbeat and willing to help the customer. In these times where there is uncertainty the only thing I know for sure is that public storage in Chesterfield VA Has a great team.
I have been a customer for almost 3 years. Patrick's customer service is superb. He is very patient, knowledgeable and professional when it comes to handling any issues I may have. I would definitely recommend this storage facility; Patrick provides exceptional customer service from start to finish.
Great experience and great customer service. Answered all my questions and got me the unit I needed.
Recently inquired about renting a unit, and spoke with Brittany. She was amazing, super polite and answered all questions. Would definitely recommend renting a unit here.
Very nice facility,site staff very helpful and friendly. Helped us set up a perfect storage space for our travel trailer.
The employees were super helpful and the process was super easy. The unit is big and very clean.
Pat was awesome. He had a smile on his face when I walked and and he was very kind and helpful! Good customer service still exists. Thanks Pat!
Our family suddenly needed storage and we were able to get next day service! Everything was timely and convenient, especially the Bluetooth gate service! So cool! The property appeared cleaned, well managed and the space was exactly what we needed. Storage can be used for a lot of things, especially when a family is going through a tough time. The convenience and timeliness shed a positive light, helping ease the situation!
Fast and professional service!
Clean, Secure storage, nice faciliy. Patrick is an asset: immediately obvious he takes pride in being outstanding and has good work ethics.
Nice people to deal with, thank you Nalease I appreciate your help
Nalease was extremely helpful
Patrick was great helping out with our storage concerns. This location is great, always clean and a place we trust to keep our RV. Keep up the great work!!!
Great customer service.. really cares about the needs of customers. Always 100% ready to do anything to help with storage needs . Love Patrick.. true professional and an asset to your company
The roof in the unit has water damage proof, worried that it may leak when it rains.
The storage units are very neat, clean, and well maintained by the staff. Controlled access ensures all of the items within the facility are very safe and secure. Prices are very reasonable.
Patrick did a great job handling my concerns and was extremely friendly and knowledgeable. This has been a great experience since I started renting and would highly recommend this location!!
I love this storage place. Easy secured access and the young man that works at the front desk is so polite, helpful, professional and always willing to assist with whatever he is able. He always greats you with a smile and a welcome.
Customer service was the best was the best. We arrived here on August 31 at a little after noon. We had been searching for vehicle storage all morning. The service was fast, efficient, informative, and courteous! I would recommend.
Used this storage facility and not only are the storages and lot kept clean but the staff is friendly and willing to work with everyone. Highly recommend..
I had a very nice experience yesterday with April. Highly recommend this place! Be sure to lock in your price online.
Came here to work on some things and Susan was incredibly helpful for us the entire time, making things as easy as she possibly could for us. Susan is awesome.
Thank you Pat for the great service! He was a lot of help quick service & very informative!
Patrick showed us two different sized units for comparison and he could not have been any more professional and pleasant to work with. I feel safe at this Facility. The location and staff are great!
This locations property manager is awesome. I called about a price increase and since I have always paid on time he was able to lower it back to our original price. He’s super friendly and very professional.
Patrick and Lizzy gave me awesome customer service
Great Customer Service from Monay!
I stopped by to purchase some boxes and Monay helped me out she was really nice and helpful
I’ve been renting a unit from this location for over a year now and I’ve never had any issues with their service or facilities. I recently called and spoke to Patrick about my contract and he was polite and resourceful and quickly addressed my concerns! I couldn’t ask for better service. Thanks Patrick!
Public Storage in Chester is the best! It is well maintained, spacious and easy to navigate through, in a great location and is also secure. Patrick has been great to work with and offers excellent customer service. I'm a very satisfied customer.
Great customer service from Hailey!
Thank you Patrick for making switching our space seamless. You were super helpful!
I just got me a storage unit today and Patrick was awesome! . Very helpful and made the process fast and easy. Would definitely recommend if you need a storage unit 🥰
Super great staff !! Very easy to deal with, informative, very professional, and friendly staff.
Hailey was helpful, informative and friendly in response with the questions I had.
I'm here to throw a huge shout out to Patrick and Sam for all their help and patience with me today! I'm more than thrilled and happy to be storing my belongs here at public storage
Patrick is an outstanding host and helped me solved my problem. Very friendly and appreciate the help.
Patrick was a great help in finding us a clean storage unit at Public Storage in Chester VA! Thank you so much Patrick for all of your help!
Can’t access my site and nobody is reaching back to troubleshoot the issue. Very inconvenient and frustrating to not have access to my stuff.
Customer service was excellent, Patrick went above and beyond answering all my questions and making the process fast & easy.
Hailey hooked me up great customer service and got me a good deal ! Thanks !
Rented a unit for my daughter. I chose the location because I know it is clean and safe as I was PM here a few years ago. I got there on Tuesday, August 29 in the early afternoon. As it has been a while since I was on the property, I didn't remember exactly where the unit # was. Young lady that works there was walking across the parking lot, I asked her where it was. She pointed to a building and said "somewhere in there". I found my unit, tried to find a cart, finally went to the office to ask for help. She was talking with a gentleman, seemed to be a friend. She said " there is one in one of the buildings". All I can say is that is not the same customer service that was the standard when I was employed by PS.
Monay, was the best customer service I experienced in a long time. She went to long mile to find me a second unit.
AC for unit never worked and neither did the magnet to the doors to hold them open. Also constantly raising the price of our unit.
I forgot to lock my storage unit before going out of town and I called Patrick to help me out and he secured my storage for me when he didn’t have too. A+ for customer service.
Haley is fantastic! She worked with me to change my space to one better suited for my needs. It was quick and easy and Haley ensured I kept the promotional pricing! She’s the best.
I had the pleasure of working with Patrick. Patrick was professional and knowledgeable. I recieved quick service and with a smile. Also, this was the cleanest storage facility I've been to inside and out. Thank you Patrick 😀
Patrick is a true gem of a person. He's easy to communicate with, compassionate, went the extra mile for my family. Rock star is an understatement. If there were just a couple more people in the world like him, it would be a better place. Thank you, Public Storage for allowing him to help your business be wonderful!
First time using the facility and I will say it was a great experience. Patrick was great, he let me know if everythng and how it works and was fast
very friendly, and helpful
My first time ever renting a storage unit and Patrick has been the absolute best at getting me started. He showed me how to work the gate, got me a Cart and showed me how to use the lock and key. And he loves his job you can tell. Thank you so much Patrick for your stellar customer service. ❤️
Patrick was wonderful. He made the renting experience concise, while being informative, and outgoing! He represents himself and the company very well! Loved the experience.
Great place to deal with. I am disabled and they were very accommodating to my needs .
Great facility! Very friendly service and clean units! Highly recommended!
Very helpful and informative
Super easy to set up and April was very professional, helpful, and kind.
Chris and Pat were very friendly and made everything easy to understand!
I called Public Storage during non business hours and Myra called me back when they opened. She was polite and professional. Such a nice young lady. When I arrived she showed me what was available to ensure that I would have adequate space for storage before I started my paperwork. I have to say it was a pleasant experience and the place was clean. Moving can be such a headache, but Myra certainly took a load off my shoulder with her welcoming customer service and reassuring me that my belongings were in good hands. Thank you Myra.
Patrick gave awesome service!! Glad my move was made so easy☺️
Mr. Patrick and Team provided excellent customer service, professionalism, and superb communication throughout the entire relocation process. This storage facility is clean, safe, and convenient!!!
Chris was extremely helpful. We had a bad lock that wouldn’t work at all no matter how many times we tried. He fixed the issue and then helped us transfer to a larger unit - which we definitely needed. Five stars for Chris!
Thank you so much Patrick you made my move so much easier clean facilities awesome customer service I highly recommend this public storage
Very helpful attendee. Got us in real quick
The customer service by Patrick and Monay was the best! A quick and easy process to get a unit. Great work
Patrick was very helper explained everything in full detail very clean environment highly recommended ⭐️ ⭐️⭐️⭐️⭐️
Pat was extremely helpful, informative, and transparent! Both he and Danielle cheerfully greeted me as soon as I walked through the door! The storage facility was extremely clean and I was very satisfied with their service. Pat ensured that I knew how to use the key as well as ensured that my code worked before I left. Of course I rented a unit!!! With people so polite, cheery, and helpful how could I not! I highly recommend renting a unit from this location if ever you need to store your things!
Patrick was amazing! Super helpful and made the process fast and easy.
10/10 Would definitely recommend. Ask for Patrick he's the best.
Great customer service from Patrick today! After reserving a unit online early this morning, Patrick followed up with a call to see if we required further assistance with anything. He welcomed me to see the site at my convenience and was ready to assist when we arrived. The office and site is clean, organized, and just off the interstate. After touring this Public Storage site I was sold. Thanks again Patrick for the help!
Patrick had excellent customer service explained everything Very well great guy
I just recently became homeless (F 23) and I have been trying to get my storage rent lowered but I keep getting denied. Every public storage place I have gone to the employees have been rude and never want to help. Today I went to this location and a nice lady named April helped me an went out of her way to try to get my rent lowered. She did not know my situation and still went outta her way more than anybody else has.
Please public storage lower my rent back to $60 instead of $95 I want my stuff but I don't wanna stay homeless paying for a unit that's as big as a closet.
I happy with my storage good attention I recomen it ♥️
Patrick is very professional and a wonderful communicator. He answered all my questions without me having to ask them. The process was quick and easy. Great customer service! Thank you
Patrick was incredibly helpful and super friendly! Service was quick and location was very accessible. Facility was super clean with easy layout. Saved us so much money and trouble!
Nice location! Pat was a great help!
Patrick was extraordinary and exceptionally professional and gave the best customer service ever! He keeps this property very clean and I am so grateful to find a place I can trust to store my things. He follows up to ensure the customer’s need are met and that’s what every customer appreciates knowing they are not just a number but a truly valued customer. We need more Patricks in management positions!!!