Public Storage Self-Storage Units at 31 Meadowland, Universal City, TX

Marie was a great help with move in

Marie was awesome help. Hope she is here to help us every time we need some help at the office.

Bruce was very helpful, kind and professional! The unit was clean and well kept. Great prices and great service!!

Where’s the 10 stars?! Bruce is your guy! Excellent service! Great place to store your goods. Highly recommend.

Marie was a very nice lady went over all details and gave a good deal

Bruce and Marie were extremely helpful

Marie did a excellent job of helping me out.

Marie did a fantastic job on making sure I had the size unit that would fit all my needs

Bruce is so lovely and professional.

Mr. Bruce helped me today & he was extremely nice and patient. He is an amazing property manager❤️ & He Has A Nice Car😎 Keep Up The Great Work Bruce .

Marie was very helpful when we needed last minute storage. It was late in the day but she was able to assist us and get us the storage we needed in less than an hour. We really appreciate the assistance.

Marie was awesome to deal with. She was very knowledgeable and honest. I would Recommend talking with her prior to storing your furniture.

Marie has the best customer service

I have used this location for about 5yrs Place is always clean. Access is easy and you can do everything without contact Service is great. I have been helped by Marie, she always goes above and beyond expectations when help is needed. Iv needed help a few times and she always took great care of me. I also see her helping people often and believe she deserves aknowledgement for her great work.

Thanks for the great experience while I’ve stored here. Marie is always professional and just a great property manager that is always willing to answer important questions regarding space and she’s always friendly. Thanks public storage

Marie is awesome. She is so helpful and friendly. She goes above and beyond to make sure customers are happy and have everything they need.

Marie did a GREAT job taking care of me. This site is very well run

Marie was very helpful and great customer service.

Marie was very helpful and great knowledge would recommend coming to this location.

Bruce was very helpful in getting the storage unit set up for m3 to start using

Marie helped me a lot and answered all my questions. She was very knowledgeable about all the questions that I had. Thank you Marie for making my visit pleasant and giving me peace of mind!

My experience with this public storage was great. Marie was very knowledgeable and able to answer all my questions, which was great for being my first time storing.

My friend and I went to Public Storage. We did not know exactly where we were going nor how to get there. Once we got there we went inside for help. Marie took her time to escort us to our storage unit and to help us throughout the whole experience. Marie was thoughtful, considerate and very professional. I would recommend this Public Storage to my family and friends because of Marie!

Drastic improvement

Why is your staff racist?

Great customer service from Marie.

Is it legal for the manager to kick out a veteran for doing nothing at all, then robbing him of his advanced months payments?

Great storage place! Very accessible and Marie was very helpful!

How do I contact your lawyer?

So far it's been a great experience. My checkin process has been smooth and easy. Marie has been very helpful and I can tell that her best intentions are with her customers, which is rare this day in age. I feel like my belongings are safe here.

Why is the staff kicking a veteran out for other people in the dumpster while he was minding his own business at his locker. We are filing a civil suit in the morning

Marie outstanding customer service 👍

Agent at site, (Marie), was very informative with details on how to best utilize facilities, and also details of local area businesses and eateries. Very pleasant demeanor and knowledgeable, Thank you for your assistance in welcoming me to your location!

We got a storage unit quick and easy. Marie was very helpful and professional with helping us figure out how to get in and find our storage unit. Made things easier for us.

I worked with Valerie and she was great! She was patient and walked me through the entire process. She was extremely knowledgeable and happy to help me. Thank you Valerie!

Great response and timeliness by Bruce and his team to get me setup in less than an hour. Convenient location, and accessibility.

Affordable and great customer service. Brian was nice, respectful, and helped me get everything set up.

Marie is very helpful when it comes to anything you need. Clean units.

Marie is an amazing women. She helped me out yesterday and today with getting a unit at her location. If you need a storage unit go see her.

Property manager Marie at Meadowlands was great!! Very informative and helpful!!

Marie was very friendly and helpful!

Started my rental with a lady named Marie and she was great, very professional nice answered all my questions. If I'm looking for a rental storage space in the future this place will be the place for me Thanks Marie

Despite the looks... it's a great storage facility. The manager... didn't get her name was helpful and friendly. No issues with bugs, rotten, or water damaged. Love it.

Marie was excellent customer service took the time to show me the property and provide me with information needed to make the right decision on which storage definitely recommend 10/10 ask for Marie

Marie’s customer service was exceptional!!!

Had a wonderful experience. Marie was extremely helpful with what I needed, if I ever need to store stuff again, I will be returning

Great storage facility; very clean and nice staff. I was assisted by Marie who was very helpful and kind. Glad I chose this location. Good customer service is hard to find and I definitely received excellent service here. Highly recommend this location.

Great customer service! Marie was extremely helpful and patient!

Was moving in a hurry and Marie had me in and out within mins, great experience! Referring everyone I know!

Marie was so patient and sweet. Definitely coming back for future rentals!

Stop by this afternoon to take my last items to my storage unit & was taken back from how beautiful clean and organized the storage facility looked. The area was extremely clean & looked very nice. Marie greed my wife & I extremely well. Thank you for all that you do

Experience was awesome, very clean and amazing customer service, Marie was very helpful, and answered all my questions. The units were pretty big. Easy access.

Marie is awesome!

Marie did a very good job with assistance for storage unit

Marie is the best

Meho was excellent, great customer service, will definitely refer him and PS

Marie was helpful in setting us up for a new unit when we had to downsize. Been loyal renters since we moved in back in 2008. Would recommend.

Glad I chose this location. Marie was very helpful and made me feel like everything was in good care. Definitely recommend this location as long as she's there. She don't play about unwanted guest and she seems like she has some street knowledge so know one will get over on her

Stop by Public storage today & was greeted very well by the lady in the front MARIE she helped me with all my question and I received excellent treatment . Thank you Marie again for your help !!

Marie gave me excellent service. Smooth and easy transition checking in and out!!!

Bruce was awesome! great price for the storage space.

Bruce was so great and did a awesome job I will come back here again when I need to use you guys again

Bruce was absolutely so helpful and such an answer to prayer on helping me get into my storage unit. I have been here before, but they just keep getting better and better here!

Very good customer service. Very professional and helpful. Thank you Bruce. You were awesome.

Bruce was very kind and helpful!! Thanks Bruce!

The lady Marie was helpful

Was a lovely experience mrs Marie was lovely and look out wonderful experience thank you so much

Marie did an excellent job taking care of me. This is the best experience I’ve had in a storage facility. Thanks Marie!

Marie provided the smoothest storage unit move in I’ve ever experienced! Great facility keeping my stuff secure.

Miss Maria went out of her way to meet our needs! There was an issue with the online reservation system - but she went above and beyond to help me begin my down sizing! She is a gem! Thank you again Miss Maria, you are a blessing!

Maria was very nice and helpful once we got to the storage office we just came from out of town to help out with our Fathers storage and made our time there simple and sweet. She is awesome

Have unit, Desk clerk was friendly. Enjoying my business with this location so far.

The facility is clean and Bruce always provides wonderful service and makes me feel secure that my stuff is well taken care of.

Went here looking for a unit, Bruce gave me a tour of the place and was able to find me the one I needed.

Bruce helped me find what I was looking for.

Very professional, Took care of me right away, process was effortless !! Marie was awesome and Bruce was as well !! Thanks folks!!

Recently went to look at a storage unit at this location. Bruce was extremely helpful and knowledgeable about all the units and what I might need. The faculty was immaculate and the property was well taken care of.

They don't enter their phone had it drive 30 minutes to talk to them in person

Marie provided me with excellent service even while she was busy working out in the heat. Nice to see that even in the scorching hot weather she was still able to smile and help me without hesitation.

Came in to your location, was really just needing some information, Marie helped me and answered all my questions and concerns. As soon as I’m ready to move, I will certainly used your facility to store my goods until I’m fully settled. Thanks again.

Marie offered me a wealth of knowledge. This experience of moving out and finding somewhere to stay was scary. She offered a storage unit that would actually fit my move instead of what I thought I wanted. She even offered tips for keeping it safe and clean from unwanted things. I am grateful she was in the office today.

Marie was very helpful and went over everything in detail.

Marie was a great help and informative about the storage facility. Quick easy set up with great access.

Marie at the front office was very helpful with all of my questions and the issues I had with the unit.

Bruce and Marie are so nice. The unit and grounds clean. I feel safe storing my stuff here.

Marie was very nice and helpful with our storage needs

Marie was absolutely above and beyond AMAZING!!!! Thank you for all your hard work!! She went above and beyond. Wonderful customer service!! Thank you again!!

I went there for the 1st time driving a huge U-Haul. Marie was so patient, kind and helpful with my son and I. We ran into a small hiccup however she was on top of the situation. Marie is simply WONDERFUL!! Thank you for everything!! Wonderful at her job.

Marie was nice and polite and was very much help with me getting a unit the same day

From day one Marie has been so helpful in answering any questions I may have and has always given great customer service.

I had to move super fast, not knowing anything about storage, totally stressful. Marie was so helpful in answering all my questions and put my mind at ease.

Ms. Mays had such a wonderful customer service experience.

I felt this location was very secure and a safe place to store my items for the time needed. The units were a good price compared to competitors. Marie was very friendly and helpful!

I had a great experience visiting and renting out my first storage unit. Marie was very helpful and provided me with wonderful customer service ! There prices are affordable and reasonable i would definitely recommend them to anyone looking to rent out a storage.

Marie at the front desk was very kind and helpful. She went out of her way to show me my unit and how to use the locks. She also used her leaf blower to help me clean out my unit.

Marie was awesome she was friendly, knowledgeable about what the company had to offer and she educated me on what storage was best for me.

Marie was awesome in finding the storage space I needed I would recommend the public storage here in Universal City especially if Marie is working awesome customer service.

Although it was a rough start I have to say it was turned around by the help of the staff and I am proud to say I would rent a unit at this location again

Maria was awesome and the experience was great!

Marie gave GREAT Customer Service. Thank her for all the help.

Marie was extremely helpful

Set up my storage online, needed something for a couple months to store things while I was moving. Marie was super helpful with any and all questions I had. Which was amazing due to the fact I do not have fond memories of other storage places I have used over the years. Would recommend using this facility.

Great help Marie was a fantastic person

I admit I was concerned about renting here at first. But all my hesitations melted away immediately after meeting Marie! She is so friendly and welcoming! Answering all my questions and craziness with a smile! My children and I were loading our unit and she came by with ice cold water bottles!! Thank you will definitely be recommending!

Had this place for three years. Finally got around to cleaning it out and sold a bunch of old stuff. Never had any issues and at times helped me out with a payment. Marie is a diligent and exceptional person.

Just wanna thank Marie for all her help! She was very nice and made it easy to book my unit 🙌

Mrs. Marie was very helpful! Had no problem returning back to my unit to show me how to get it open again!🤦‍♀️😁

Marie was a big help and made the whole process very easy.

Marie is very helpful, great customer service and all of the units are very clean.

Got all of it in there.

Marie is super nice and very helpful. Great person to work with . We had to empty one of the properties storage unit and she was very accommodating. Thanks

Thank you to Marie for her help. She is great.

Marie is very helpful. Thank you so much

Marie is awesome. She is very helpful and friendly. My friends and I only deal with her from now on!

Excellent and fast service from Marie! Thank you for all your help 👍🏼 Went above and beyond to handle our business!!

I booked my unit online. About a week ago. When I arrived I had questions about the lock refund policy. Marie was very polite, help and informative. She made the move in experience easy.

Marie was great! Super helpful and gave me some high quality H20!

Marie! Great service! went out of her way to help me get into my storage locker.. Marie on her way out for lunch turned back contacted the manager explained the situation and with no hesitation got it done.. Thank You!!

Excellent service!! Marie is AMAZING!

Awesome customer service by Marie. She is fast and excellent in customer service.

Bruce was great!! He made sure I had the best customer service!! Thank you!!

My husband and I were desperately needing to move our things into a storage unit as soon as possible. After reserving a unit online and realizing it was going to be way to small for our things. The owner was able to help us find a unit that suit our needs. They were so kind and helpful. I am so glad I went to their store.

Bruce and Thelma are great people to work with. They were friendly and courteous to my needs with my storage unit. Honest and Great services I highly recommend this location.

Very very VERY helpful!

Fast and easy! I rented my unit online. When I got there, Bruce was extremely helpful in helping me find my unit. He showed me how the doors worked and even got a flat cart for me to load boxed on tho take to my unit. Very good experience. Definitely recommend!!

Bruce was very friendly and courteous. Explained everything thoroughly and honestly.

Bruce was great at helping us figure out which unit worked best for our needs and how to best take care of our belongings in the unit. Incredibly convenient location from Randolph AFB, great customer service. 10/10

It's okay

I told Bruce (the property manager) this and wanted to let anyone seeking to use this storage facility that he was the most kind, considerate professional I have encountered in these recent days. A refreshing experience in a world of poor customer experiences. Thank you Bruce. Keep up the great work!

I had a very good experience speaking with Bruce he is very knowledgeable and professional great place to store!!

It's a run of the mill storage not a high end public storage. Not sure if they really do pest control either cause we did experience a high amount of rodent droppings in our unit and damage to some goods in boxes cause of that. If you have things of value I’d probably not choose this location as it isn’t a climate controlled facility.

I am surprised that there are good reviews for this place. I wonder if this google review is for the correct location the one located on Meadowland. I stored by stuff here just for 2 months and had rats galore. I lost everything I owned and management could care less.

Amazing customer service!

The manager was very friendly and amazing to work with. Prices were unbeatable, amazing customer service and I was able to get exactly what I needed with no hassle! I would definitely recommend!!

Great facility, Bruce was extremely helpful to me and my family during a veru difficult time, highly recommend them!!

Bruce was great, storage had a old mechanism that was faulty i told him about it and was replaced adequately thx again !

They have been so awesome! Definitely recommend!

Easy place to keep storage

Rats everywhere....Management doesn't care about your stuff.

Easy set up

Great customer service

Great location and friendly staff. Would highly recommend for all your storage needs.

Bruce was very helpful with everything in regards to the units and pricing was extremely knowledgeable about all the working and convinced me to get insurance for my unit and not to take risks. Hes an all star team member!

This place was close to where I lived. The price was affordable.

My sister had a good experience in moving her stuff to this storage place. It was convenient and the price was right.

Updated review 2 as of 12/4/20. This gentleman did keep his word and to my surprise, I received a prompt call back from him so quickly. He was able to speak with upper management about decreasing the monthly fee dues to the original amount. Thank you and I am sorry if I did not remember your name. I will definitely recommend this business to my colleagues and family. Thank you for the great customer support. Updated review 1 as of 12/3/20. I received a call from, if I remember correctly - a reginal manager in regards to my review. Just the fact that he took the time to call and speak with means a lot from a business who takes pride in what they offer and truly care about their customers. He mentioned that he would look into assisting with my concern and get back with me. Originally I chose this storage because of location and pricing, but a few months ago the price went up with minimal confusing explanation. I did not dispute because I was too busy, it was just from one month to the next.

Laurie was absolutely helpful and utilized a ‘no hassle/non-high pressure’ sales tactic. And it was appreciated. Thanks Laurie!

Great size for the price. Super easy renting a unit, took only a few minutes online and I was good to go. The people in the office are friendly and helpful

Best priced storage unit in the area and Bryce at the front desk was very helpful, superb experience.

Management is very responsive and friendly.

Love the attitude and service from Bruce. Extremely good prompt attention.

They raised my rent

We like the service and kindness, but would really appreciate power. Most outlets have been shut off due to people camping out with it.

Great storage. Mike was really helpful and friendly, even though I'm pesty. Nice place too and in an area were I feel like my stuff will be safe. Highly recommend.

Nice storage facility.

Michael the manager was an amazing help

Mike was super helpful and nice. It's very clean and secure

Mike did an outstanding job

Bruce explained everything and the experience was good.

Marie was very courteous, friendly and professional. She went out of her way to help me get set up with my new storage space. Very reasonable prices and convenient location.

Marie made getting into my new storage space easy. She really understands the needs of people who are trying to deal with multiple moving issues. She's nearly pleasantly telepathic and very helpful.

Marie was extremely helpful, she went above and beyond to make sure I was completely comfortable with the agreement, price, and had the friendliest attitude. Would highly recommend her to be promoted! Thanks again

Marie was very professional and thorough. She provided great service and answered all questions!

Perfect Location. Everything was drive up.

Would rent here again.

Great customer service

My wife and I came the Meadowland location and from the time we walked in the door the young lady Marie who assisted us was very nice, informative and helpful. We experienced great customer service across the board. Thank You Marie for all that you've done 👍👍👍👍👍

Thanks, Marie. You were knowledgeable and personable. Have a great day.

Marie was great

Great Customer Service given by Marie today!!

Ms Marie helped me out with outstanding service, if I ever need storage I will come to this location.

Easy to deal with and excellent service!

Easy setup,friendly and helpful staff....and easy access!

Came in after having a rough day, got greeted with the most helpful, hospitable, person ever, her name is dezi and she is very helpful, informative, professional, and very timely, made my time here quick and productive, and is just a generally great person with an amazing gift for making you feel comfortable, understood and important. She is a very talented awesome employee here at public storage of universal city. 👍👍

She is wonderful berry good lady

Looks closed. Paints peeling off doors. Construction off 1604 has road closed.

Basic storage place and price was right

Letty was great and very informative. Easy amd simple process. Definitely will recommend them.

Good place to store.

Good customer service

Bob is a awesome person. He will get my business anytime. Love this place.

This place has awesome customer service! Check in was a breeze and the agent went above and beyond my expectations.

Amazing service!!! Very helpful Ande was such a help very glad she was able to service me and my needs!! Ask for her if you happen to rent a storage at this location!

Bruce was very professional and courteous I enjoyed my experience there very much.

Awesome location, just off 1604 south, 1st exit after Kitty Hawk. Great deal price wise. Caught a 1/2 off deal, and month to month. Ask for Bruce this guy is very good. Boxes and moving supplies at the office if you run out. Lights and Cameras everywhere.

Letty was awesome. Great customer service.

Will be renting again. This is the place to do it

Very helpful and friendly

Very friendly and helpful

Friendly staff, great prices, clean units.

Great place to store your stuff and the manager Bruce is very helpful and knowledgeable!!

This place has very spacious with access to the units. Wendy was very thorough and thoughtful.

Moved into a unit mid February paying $64 per month. We just received notice the rate is increasing to $80 per month starting August 1st. Any place that increases rates so quickly by so much is not the place for us. We scheduled our move out.

Good deal. Wendy was great. It's storage.

My daughter was looking at units and Ande was so helpful and Extremely Customer Friendly!! She showed us to the locations that were available, Wow is all i can say!!! PLUS the specials they have, you can't beat that!!! We also met Bruce... very sweet and helpful as well. I think my daughter will be HAPPY... Ande was very thorough in the end she felt more like a friend than a sales rep. HIGHLY RECOMMEND!!♡♡♡

Using Public Storage once again. I’ve used them in the past several times for short and long term storage. Always a pleasure. Never had any issues. Thanks.

Staff is friendly and helpful.

Nice and clean place. Will be renting when I put my house for sale. Thank You Bruce.

Bruce and Wendy were very helpful in my experience they both had excellent customer service and really were there for me and all my questions and made the process very simple and very easy awesome job highly recommend

Bruce is very helpful and professional Highly recommend.

Letty she's awesome!! Great service.

Great experience fast friendly and very knowledgeable.

I been renting a spot at this place for a year friendly staff and Very understanding I'm always late and they dont make feel bad about being late

Nice place of storage facility and you will have storage space as per your need. Staff is friendly and will help you in finding the right storage space for your stuff. Price is fair and I will definitely recommend this place to anyone who are in the need of storage space. I like the service and staff of this place and will use their service again if needed in the future.

Bruce was very informative and the property is well maintained.

Great location right off 1604, friendly manager

Horrible experience I found three huge rats in my storage after I put my boxes and furniture in the storage for 10 months and also found that the rats had been going through and all over my stuff and eating through all my boxes. After I did and insurance claim they only offered me $250 for a storage filled with more than 250+ boxes and other furniture

It was adequate for my needs

The management is friendly. Excellent customer service with a smile 😀

Amazing place great friendly staff helped us get everything done after our move!!!! Even made sure the space was big enough for our furniture I will definitely recommend this particular public storage

The manager on site on 12/18/18 was great. Very professional. and made the transaction painless and fast.

Bruce explained everything at it was good.

nope. do your homework and shop around. we had our stuff in here for only 5-6 months and they decided to raise the rates by $15. we come back to check on our stuff and there’s literally dead rats in our stuff. we let management (bruce) know and he did nothing except acknowledge the fact that it was “bad”. and i’m sure were not the only ones with dead rats being that we found another dead rat on the outside of the storage units just a few units down from ours. but to be paying $145 to have rats living and dying in your things..? that’s a good one. and don’t get me wrong of course the desk person is nice when you first apply for the storage, they even remind you over and over again to write a good review for them, like we did in the beginning. but when you ask them for help, guess who’s not your friend anymore. and the keys to the lock are very cheap. ours broke while we were trying to unlock it, so the key broke INSIDE the lock. and you guessed it. again they did nothing about ittttttt. they just removed the broken key from the lock because i guess they’re used to that sort of problem but don’t make much of an effort to address it. luckily we had both keys that trip. but one of their rules is that you have to return both keys to avoid yet another imaginary fee. guess who’s getting 1 and 1/2 keys back???? :-)

Nice storage place

Really $1 the 1st month

Would never ever do business with this company again terrible service all around.

Parking lot avaliable?

Parking lot avaliable?

Allie, went OVER and beyond to assist me and meet every expectation!! Thank you for your outstanding customer service.

This was my first experience ever with renting a storage unit and Ali made it super easy. Very nice and easy to communicate with. Made the whole process a breeze!

Love it...set up autopay..way easier

Bruce was very helpful and professional throughout the process of helping me get my unit! I highly recommend using Public Storage!

We appreciate the opportunity and availability of the public storage unit in Universal City Bruce has been such a blessing helping us throughout many years of transition with our ministry and personal items if we ever need storage again we definitely will contact Bruce and use the Universal City facility five star excellent customer service and kindness

Mary was very nice and professional. She answered all my questions and very patient n kind with our two year old who today was not a happy camper.

Mary was very fast, friendly and efficient! She was great at explaining everything!

Nice place to store stuff

Very friendly staff and reasonable prices!

Nice

Great Service!

Great job. Keep up the good work. Samantha was great

The staff there are thorough and very friendly! I'm glad we went with this public storage.

Excellent service and everything that I needed to know I will always come back if I ever needed to come use a storage space

Thanks to Samantha at this location our business with Public Storage went smoothly and without incident. She was able to untangle a potential transport and storage disaster. KUDOS to Samantha for her diligence and excellent Customer Service! Thank you.

Mike was very helpful in our set up.

Picked up item was ALL

great staff - friendly and helpful! love the location.

Prices not bad

I would like to express my satisfaction of the great customer service and I received it from Bruce today today is the day that I rented my unit I was going to go for a smaller unit but after he showed me the units I decided to go with the larger one I'm very well pleased to start my relationship with Public Storage thank you

Wonderful service! Just see Bruce. Anytime I ever need a storage I go directly to him. The units are always nice and clean with high ceilings so you can stack lots of your belongings inside with no worry of theft. Never had any issues with damage so I can't comment on that other to say EXCELLENT JOB!

They took care of needs. No issues.

excelente lugar impresionante. yo sé los recomiendo y desiandoles un año nuevo los amó

What do i need to rent a small unit

Lupe was awesome! Great customer service!

It's not a hard place to find for one. The Staff is very helpful and professional.

Bruce did a great job got ny storage unit fast and at a great price highly recommended

Been with this location for years, Bruce has always helped with anything I needed. Would recommend this location.

Have not been here

Lupe & Bruce were so sweet to me and my sister with our move from Mississippi. We are the only ones moving and they offered us water and made us feel really comfortable. Thanks For EVERYTHING.

No issues and it met my needs

Well kept property

Awesome place Awesome Location. .

Bruce is awesome!! We are returning customer after 15 years! Let's sell this house!

Right by highway, nice staff. Easy move in and easy move out!

This place has VERY POOR customer service. The price of my unit has gone up with no notice. The old Caucasian man Chris that works there is rude and unethical! I've been trying to end by business here for weeks now and moneys been added to the account for no reason. My gate code doesn't work.

Liked the space and it seems secure

Just horrible place to store your stuff.

Amazing service helpful employees and they explain everything and offer products you might wanna consider but never think of .

This place is not a secure place. There are no surveillance cameras along the rental isles. Your units are open to criminal activity because criminals know that information. A family member was a victim of robbery to his unit. There was no video surveillance to capture the perpetrators. The company has surveillance cameras only to the office and entry point. Their surveillance also only has a 7 day memory. After 7 days, it deletes all video and thereof any criminal activity. From that, you do not have any chance to a case, or identifying the criminals. I also found out from the office, is that Universal City Police do not bother reviewing video concerning theft. So, that right there let's you know that this place is Highly not recommended.

Bruce was fast and efficient. Price was a steal.

Excellent service!

Went to help a friend move and i was shocked on how an employee by the name of Lory was very helpful...very good customer and friendly service..

Prompt and Curteous service

Customer service was great, Bruce was very helpful.

Lupe did a great job helping me find a unit on a Sunday morning. Took about 10 mins to be moving my things into the unit. Great customer service and will definitely recommend. Thanks so much.

More racist person that I have ever meet He gave me and attitude problem before anything he said we don't do cash here Just because I'm Hispanic

the best service!

Excellent service!

Lupe was so wonderful. I explained to her i only need a unit for a few months to store furniture for my new apartment. She helped me find the right size and talked to me about the climate control units. I will definitely come back if she's there!

Like the location right off of 1604 and Bruce what a great help the getting us the right size storage unit. Thanks again Bruce.

Lory was wonderful!! She answered all my questions and explained everything clearly and made sure I understood all that PS required and had to offer. Great experience!!

Very great staff!!

Did The Public Storage Go Out Of Business On Pecan Valley Road Please Let Me Know Please It is Very Important Please. Signed, Reuben Artam Abrams. P.S. Was There A Fire At The Public Storage On Pecan Valley Road Please Let Me Know Also Please It is Also Very Important That I Have To Know Please.

Very informative and very personable!

Have been a client for four years, excellent facility always clean and great service

The staff was great and Bruce explained everything to my satisfaction.

I had my furniture in this location for about 4 years. They have great storage units when i finally went back for everything ..my furniture was still in the same condition as the first day. The manager in this location is very kind and helpful. This location is quiet and has great lighting outside.

Great service

We got a unit on Monday. We moved things into our unit all day Monday and into part of the evening. We went back this morning at 7AM (5 days later) and our unit had been broken into and the majority of our items stolen. The sliding mechanism in the door had been cut open. We called the police, filed the insurance claim, and then had to wait until 9:30 for the office to open. When we explained the situation they told me I would have to call the regional manager. I called him a...nd he said they would be happy to assist the police, check the daily walks they do (who know they did that- the office managers didn't mention it), and look at the front gate video footage. (Because there are only cameras on their gate, their dumpster, and their control room). I asked to be refunded for the remaining 25 days of my month since I was obviously leaving and he refused. I called the office back to check on how the daily walkthroughs had been going, and to get the video footage. The office manager could not answer about the daily walkthroughs, she said they would have to get back with me and refused to give any video footage without a warrant (that definitely isn't happy to assist). So, now I need to call he police back, so they can get the information they need to figure this out. Our things weren't safe in this facility for a full five days. I definitely wouldn't put anything there that's valuable. See more

Bruce was great and I had no issues with the moving process. Excellent service!!

The lady in the office was friendly and very helpful. Renting a storage unit here is quick & easy.

This is a wonderful location very friendly service and well maintained. Highly recommended them.

Bruce was a great help, security setup is outstanding.

I tend to wait until the last minute to do things and nothing changed while I was looking for a storage facility. I was able to make my reservation online for a climate controlled unit. When I called to confirm, the associate was very professional and helpful. I had a moving company with me when I moved in later that day and he let them begin loading my things into storage while we started the paperwork in the office. That was a big help since they were being paid by the hour! I would happily recommend Public Storage in Universal City for all your storage needs!

Bruce and Lupe were very friendly and professional. Very clean and organized space! Incredible climate area. Easy access to Randolph AFB and Converse area.

Bruce and Lupe, are both very professional people. They are super nice and helpful.! We have never had a problem with public storage and absolutely love this location. Highly recommended

Bruce has always been very courteous and willing to go the extra mile. ..it makes the difference

Excellent service!

Great manager and reasonable prices

Ernest and Bruce were extremely helpful in getting space to put our stuff at a good price.

Great prices and good security. On site Manager Is very friendly and professional.

Mark and Bruce were very helpful and informative

Great service from Bruce. Very attentive and thorough

Bruce very pleasant and professional. Enjoyed experience and ready to store my things.

Bruce was absolutely phenomenal. Great customer service. I would recommend this place.!

Here @ public storage is the best place anyone can come 2 when your looking for a friendly and great place to do business at bruce can always get any job done !

Lupe was very nice, helpful and very understanding of my situation. Great storage for a great price.

Great management

Bruce was very friendly. He was able to work with me with my special situation. I am most grateful! Would recommend again

Bruce was very friendly and helpful. Very efficient and large availability due to Size of facility. We got what we needed without any problems. Wish we had looked here first!

Great customer service. Bruce and lupe were very nice and friendly. Bruce explained all the policies and rules and answered all my questions. I would highly recommended this storage facility to any of my friends .

Great service and friendly people. ..

Lupe and Bruce great emp.answered all question, very professional... Lupe needs more money for pay and Bruce too....Merry x-mass to all ..

Great customer service! Would definitely recommend!

Awesome service !!!!! Would recommend to all friends..

Love this place...great customer service!!

Excellent Service

I looked online and found this was the most conveniently located storage facility for my needs. The staff was so helpful and friendly. You can't beat the rates either! If you reserve online they give you the first month for $1 and discounted monthly rates on your rent. I'd definitely recommend Public Storage in Universal City.

Amazing Service , will recommended to anyone.

Very convenient and well kept facility.

Bruce was very helpful and knowledgeable. He was very helpful and for me set up quickly. I highly reommending using this location for your storage needs.

Perfect location and met my needs

Great Staff and Excellent Service!

Thanks Bruce and Lupe!!! You made what I thought was going to be the hardest part of my day go so smooth and fast. Really appreciate how you valued my time yet were thorough with regard to the features of the storage unit.

Convenient location, secure and great staff!

Lupe was great, but I would wish that you were told about all the charges that you will get on the day that you get your storage unit. You have to by a key that is non refundable and no one tells you about the insurance that you have to take unless you show proof that your unit is covered.

Great location! Close to Randolph AFB and many new housing areas. Just off of 1604 past Kitty Hawk! Easy in and easy out! The staff was very friendly and helpful. Would definitely recommend this storage facility for anyone seeking short or long term storage.

This place is great. Highly recommend them for any storage needs.

Liked the facility and staff. Bruce was great.

Prompt and courteous service. Clean secure facility. Wide isles for easy move in and move out.

I have been to this location a number of times, I have had Bruce , Katherine and Megan to wait on me. All three was very helpful. They made sure you knew everything you needed to. They were very patient and accommodating. I recommend this site to anyone who is looking for a storage unit inside or outside .

Bryce was excellent with his customer service. He followed up by phone and made the process crystal clear.

location is convinent and staff is awesome...

mr. bruce the manger was very pleasant and patient with the many questions and concerns we had and was very honest and insitfull with info about the premises and we were more then trusting and willing to have our stuff here! highly recommended!!!

Bruce was great. Always helpful and great customer service

Bruce was great and the move in was easy

Bruce was simply great. He let me know all fees up front and was very informative. Location is well kept and neat.

Nice store and no hassles.

jesse and Bruce made it easy to store my car

Bruce did a good job of explaining the move in. Not happy about the lock purchase, but I can see that it will protect my belongings.

Manager Bruce explained everything to me, very nice guy, showed me the facility. Awesome customer service.

great service, the manager of the establishment explains everything you need to know and helps with any questions you may have. very military friendly and just a well kept place. worth paying a little more to know they have your items securely stored.

Was hesitant about storage but Bruce the manager helped me through the process. Very good experience.

If you are in the Live Oak, Universal City or Converse area and need storage...look no further! The facility is extremely well kept and secure, and a lot of units to choose from. The facility manager Bruce is as good as they get. He is extremely helpful and provides good input as to what would best suit your needs. He even has gone as far as to come out to the unit if there are any issues and help you out on the spot. I have rented storage units before, but this has by far been my best experience overall. Don't look any further, this is where you definetely want to go!

quick easy simple.

Public storage was great! So easy! I immediately got a call and they answered all my questions. Cheapest place around and I researched them all! When I came in the office Bruce was super helpful and the process was very smooth. Love that I'm not locked in. No hidden fees! I recommend this location!

Great service

Awesome customer service and great prices.

Good experience..would rent again

Was very well welcomed and treated very well lots of help from Bruce explained everything very well to my knowledge would recommend public storage to everyone in need of storage needs

Bruce was very helpful during the move in. This was our first experience with storage and it went very well.

Nice storage place