Public Storage Self-Storage Units at 31 Meadowland, Universal City, TX

Marie was awesome with help on vacating

Marie was very professional and extremely helpful. She explained everything thoroughly and even showed us exactly where the unit was. Excellent customer service. Thank you Marie. Jeff P

Marie was great. Great for business......

I stepped in to get some help I needed so information about my storage unit. Marie helped me out she was super friendly easy to talk to and she handled my issue right away. I appreciate your help Marie and I have been with public storage for about 7 months and have not had any issues.

Marie went above and beyond to help me today, I ran into an issue and without hesitation she was able to resolve my issues in a matter of minuets. I was very grateful for her help! Your in great hands if your working with her !

Great manager! Marie keeps the property looking great!

A huge thanks to Marie!! This place was friendly and she has immaculate hospitality!!

Marie is a fantastic manager. She went above and beyond to help me select the perfect storage for my needs. She definitely made me and my family feel very welcomed. I will 100% recommend Marie and UC public storage to anyone I come across with storage needs.

Thank you so much Marie," "I appreciate your help today. Excellent customer service. Thank you again 😊

Great assist no hassle at all. Highly recommend thank you very much Marie for your help

Marie has great customer service. Very helpful. Answered all my questions . Great employee.

Great customer service by Marie today

Marie at Public Storage in Universal City went above and beyond to assist me with getting a unit for what I was looking for. Very professional and outstanding customer service in a place that revolves around providing an excellent customer experience. I highly recommend this location and getting information from Marie. Thank you and enjoy your vacation.

Marie was so helpful ! I literally came in with my three kkids so stressed and I had lost my storage keys. She was so nice and helped us so much and was So sweet to my kids.

We had the opportunity to spend the last few years as a Public Storage customer in Universal City. When we were moving on we had the opportunity to work with Marie and all I can say is her customer service was top tier! She went out of her way to make sure that any assistance needed and all the items necessary to help my family be able to take care of business was available as their needs came to an end. Marie it was such a blessing to meet you and I thank you for everything. Public Storage definately found a gem by bringing you into their fold. Thank you! S. Goethe

Great customer service! Thanks, Marie! 👍 #AmazingService #HappyCustomer

Marie has been excellent with me buying units from auctions. In and out.Got my deposit back the same day. I will most definitely shop here again. Thank you guys!

Had a great experience using this Public Storage! Miss Marie went above and beyond to help make my move-in and move-out smooth and easy, she is the best! The facilities are clean and secure and it was easy to get stuff in and out (although my moving truck driver had to pull off some impressive driving to navigate some parts of the lot). I would not hesitate to use this location again for my future storage needs.

I just want to say that I have been with public storage going on close to three years now and Marie has been nothing but a beauty when it comes to customer service she definitely deserves more than a five star!

Every time I come to the storage facility the place is always clean. I have had the pleasure of meeting two of the ladies that work there, and they are hard workers. Cleaning out storage units, keeping the front office super clean, along with outstanding customer service. Great job Marie on setting the standards high.

I came in to talk about a storage unit that I had won in an auction, and spoke to Marie. Poor thing had been out in the heat all day cleaning the property but still had an extremely positive attitude and she was very helpful and knowledgeable. I hope that I win more storages at this location. I will also be referring people that I know that are looking for storage units to rent and tell them to see Marie!

Marie was great! We came in winning an auction and she was very attentive when we got there. It was so hot when we were unloading she offered for us to stand in the office with the ac! She has a great customer service. Give that lady a raise !

Maria was a great help with everything. One time I forgot my phone and she helped me open the gate. Review by Cortez (11 y.o.)

I have had the best and nothing but the most positive and supportive experience at this location with the property manager Marie! She is absolutely amazing and willing to help as much as she can, I just can’t thank her enough!

Marie is the BEST!!! She deserves more than 5 stars!!!! She has GREAT customer service making sure tenants needs are meet. She takes great care of the property with keeping it clean and secured. I was able to trust that my belongings was okay and safe with no worries! THANK YOU so much Marie!!! You are the BEST!

Great place to store your stuff and Marie is an amazing manager and always a smile and a wave when you drive by

I had a great experience at the Meadowland location. My customer service experience with Diane was great. She provided me great information on climate control and storing electronics.

Marie was very helpful and wonderful, she took care of us and had great customer service. Much better than the previous storage we had.

Great storage facility; very clean and nice staff. I was assisted by Marie who was very helpful and kind. Glad I chose this location. Good customer service is hard to find and I definitely received excellent service here. Highly recommend this location. Update: I returned to the facility last week for a couple of hours to sort through my unit. The same property manager, Marie, was still there! You can tell this manager takes pride in her job as this property is very neat and clean. Still glad I chose this place :)

Marie is the Best!! She runs a tight ship and the property always looks amazing!! The eRental process is easy and no need to go into the office. Storage made simple!

Keep going Up in BIG AMOUNTS at one time on their prices! There are Rat feces and a dead BIG RAT in my unit. They were Great in the past. Have went Down Hill, Way Down Hill!

I rented a unit online and when I got there, I found that my dolly wouldn’t fit. I went to the office and was in hopes that they had a bigger unit but they didn’t. However, Mary’s customer service was top notch. She went above and beyond in every way possible and although I couldn’t get what I needed, I since realized that there really isn’t a storage unit with a big enough garage door for my trailer. Thanks again!!

Max was awesome! Very informative, helpful and helped me get situated easily!

Max gives great customer service

Marie was wonderful and super helpful!

Marie was a great help and helped meet all our storing needs!

Always a great experience when I come here. I've been using this location for over 2 years and the customer service is always great. Bruce and Marie are always helpful with information! 10/10 recommended

Absolutely the worst storage company I've ever used. First they have a very strict 9pm deadline to access your unit, if you leave at 9:05pm they will penalize you. If for some reason you happen to pay late and they put one of their own locks on your unit it does not get removed once you've payed and your account is in good standing, you must take the time to set up an appointment to have it removed and only one person on the property has the authority to remove the lock so if they are gone on vacation you have to wait however long until they are back to make an appointment for them to take off the lock. Also you must be there at said time to have it removed, they won't just take it off even though you owe nothing and have your account in good standing. They've have numerous BBB complaints and have had a class action lawsuit filed against them which they lost, as well as numerous small claims court lawsuits for practices they still use to this day.

Great experience with miss Marie. She was very friendly and explained everything I needed to know. Great employee. Thk you

This is an older facility with obvious signs of dating, wear, tear, and damage. Due to the layout of the climate control units, they are not as easily accessed as other facilities/companies. I have been renting here for almost 1 year and have seen TWO rate increases for a total of a 70% increase over my original rate. There isn't a single other climate control facility renting a same size unit for the same inflated price. Every other company is renting for the same as my original rate, $99 for a 10 x 7. I'm moving out at the end of this month.

Marie was amazing and so helpful when I needed to get a storage unit, was so welcoming and answered any question I had!

Marie did a fantastic job on making sure I had the size unit that would fit all my needs Edit nov/24/23 it’s 730 we’ll within business hours and I arrived on site to find that my storage unit lock has been changed. I checked my messages and had not received any notice or warning. I then called the number on the door, which took me to the call center. They then said they could attempt to credit my account ( yes even though the inconvience happened, there’s a chance I would receive no compensation). As well as she tried to tell me that this location is by appointment only which there are no signs stating that information at all. My bill is paid on time and has been for the duration of my usage. Sadly I would never expect something like this to happen at this facility. Willing to change rating once this is all concluded. 11/27 And just like that one dedicated employee with passion to serve restore the orginal rating so from a satisfied customer thank you Maria (Muhree) pretty much if your not dealing with her and you have time schedule an appointment and ask for her.

No one is ever in the office and they don't pick up calls. Get storage elsewhere since this is unprofessional.

Marie, the property manager, was very helpful and transparent with the renting process, she made sure I got the best unit I could and was very honest about the property. I woupd suggest renting here.

Bruce was super helpful and stayed till we were able to get there to help us. Greatly appreciate the customer service.

Maria was wonderful. She went over every possible detail of the property as well as paperwork. She was very knowledgeable and had quick answers for every question we had.

Marie was so helpful, excellent customer service by far. Marie was very attentive to my needs and explained everything in great detail.

Marie was awesome. Quick check in and great directions. Got me the size of the unit I needed for my motorcycle.

Marie was very helpful in finding us the right storage unit for our needs and helping us through the process. Definitely great customer service!