Great follow up from staff member Kobe! Very nice, professional and knowledgeable. Helping me to understand the move in process and a complete breakdown of their guidelines.
I have never rented a storage space before, but I’m so glad I chose Public Storage on Rattler road. The facility is always clean and secure. But the customer service I received from Kobe today was awesome. Kobe was courteous, took the time to hear my issue and resolved it with no problem.
Kobe made the process of renting a storage great! He was super helpful and had amazing customer service skills. I couldn't have asked for a better representative!
I had a question about my unit and both Kobe and Jake at the front counter were super helpful. They explained everything and seemed like they genuinely cared about my issue. I highly recommend this storage unit because of them especially.
I’ve been working with Rya on Rattler Road and she has been so knowledgeable and very on top of things.
Harlowe was very kind and helpful. Answered all of my questions, and went above and beyond to do so. Excellent customer service!
Harlowe took the time to address some billing concerns I've had & got me signed up for autopay- thanks for the help! Makes my life easier.
My experience was quick and easy , and the ladies were nice. Ria and Harlow were every informative 😁👍🏽
So far the BEST storage unit I’ve ever been in! So clean, and always organized. Ría was definitely very helpful when I came in to the lobby with a troubleshooting problem on the Public Storage app. I was able to get my unit paid on time thanks to her! THANK YOU RIA!
I want to thank Ria who helped me with an issue at my storage. Ria is very knowledgeable and professional. She works at the PS in San Marcos,TX.
Thanks again Ria,
Melba G.
Really enjoy storing here. Ria is always so friendly. Very attentive and welcoming.
I rented a unit for 3 months and never experienced a problem. Kobe helped me close my account it took less than 5 minutes.
Harlowe was a great help to us! We unfortunately lost our keys and she did a great job in assisting us to find a locksmith in the area. 10/10 customer service!!
Harlowe is the best! Excellent customer service! Really appreciated the support!
Late review! I was at this location last week. Had questions about a rental and the manager here was great. Very knowledgeable. Thank you Ria!
Ria is very helpful and kind. I tend to ask a lot of questions and she was not bothered at all by my questions. She was very knowledgeable and answered every one of them. I have had my storage for about 10 months now and this place is always very clean and I have never had any issues with storage here. Ria is on top of everything at this location and manages it very well.
I am extremely pleased with the level of service I received from the staff at Public Storage in San Marcos. Ria, the property manager, and Rick, the district manager, were gracious and helpful, even though the problem I had was entirely due to an error on my part. These two are the soul of customer service, and I recommend this storage facility to everyone!
Ria is awesome and helpful, the facility is spotless, she works quickly. Best storage facility yet!!!
The facility was very clean. Had a great experience. RIA was also very helpful and gave great directions on how to get to my unit.
I spike with Ria, she was amazing. Any and all questions I had, she was quick and knew her stuff. Highly recommended and very glad I got her!
Quite literally stuck on the property right now because the gates won’t open and nobody is answering the phone.
Very nice and clean facility.Ria gave excellent customer care .She was super nice and helpful .
Ria was awesome
Answered all my questions
Highly recommend
I like to make a special shout out to the staff of San Marcos Tx on Raddler Rd location . It's always great to have a friendly and courteous experience. And I must say that Ria did an excellent job in helping me out.Always going above and beyond. Thank you,Ria.
Property manager was amazing. She was extremely helpful and knowledgeable as to what I needed. The facility is extremely clean and taken care of. Definitely a place I would recommend.
Tarah was awesome her customer service was on point she is very friendly and helpful.
It’s a great storage facility and the employee TARA she is absolutely fantastic great customer service all the way around I would highly recommend for anyone else!!!
Tarah was such a joy to speak with she was very helpful answering all my questions she has great customer service and really cares about the customer thank you so much tarah
Tarah was extremely helpful and polite I would highly recommend this place great customer service and transparency.
Tarah was so Awesome! She was very knowledgeable & always answered my calls if I needed help. Public storage better hold onto her. Nice clean place. I would refer anyone here.
Tarah was a very knowledgeable, and personable. I went in just looking at pricing, she took the time to let know what was available. Thank you again Tarah.
I love rattler road storage units, very ducked off and super clean. What makes them even better is Tarah she was so kind and was very knowledgeable with all the questions i had regarding the units . definitely helpful. 10/10!
Tarah was absolutely fantastic! She is very knowledgeable and so friendly! From over the phone I could hear her genuine kindness and passion for her
brand. Great gal and super helpful, I would definitely recommend this facility. Thank you Tarah.
Celest was very helpful and patient with me answering my questions since I’ve never had a storage before. Definitely recommend here!
Tarah was so pleasant to work with and so very accommodating during this difficult time. She was speedy and friendly and just overall great experience. Would definitely recommend this place.
Tarah was nice & helpful. Giver her a bonus!
Amazing!! I went on a random day and a lovely woman named Melody was able to give me a tour of the units and a break down of the pricing of each unit available. Two days later I went back and was helped by this AWESOME woman named Kim. She helped me lease my unit and made sure all of my paperwork was done. I am so touched by Melody and Kim for making the process of putting my stuff in storage as easy as possible. Especially since I’m a college student here in San Marcos. The rates are the cheapest compared to the other storages in San Mo and all units are climate controlled too!! Can’t beat that. Awesome staff, service and quality!!