Public Storage Self-Storage Units at 1314 Austin Hwy, San Antonio, TX

Paul did a great job! Great employee!!

I love the service hospitality and professionalism I get everytime I go here I run a business and this facility fits my budget and location well. I was even able to get a Sam's club membership by getting my unit for Free for a year! This location with savings on my unit, my Sam's club membership, and encourage I receive when taking with the property manager has been a blessing to me.

Paul was awesome! He showed me around the facility and answered all of my questions. Great Guy!

A well kept property a great manager.

Paul is the greatest!

Paul was very helpful. Would definitely come back for him!

First time renting a storage unit here and Paul was the one who ensured everything went smoothly. He was very kind and answered all of our questions.

The manager is awesome and very helpful

Needed to look @ some units today, having to downsize due to the economy. I was not having a good day to say the least. I stopped in to the Public Storage on Austin Hwy and had the pleasure of meeting an employee named Paul. He was so helpful and so kind!!. Also best customer service I had in such a long time. This is the place to go if you need a storage unit! So glad I stopped in. Thanks Paul!!!

I don’t go to my storage unit a lot but when I do, I can expect 1 thing & that’s to see Paul, either walking the grounds or helping someone at the front gate. I’m sure he has bad days cause well..he’s human but you’d never know it just looking at him, the man’s always positive, matter o’fact they should just change the word to Paulsitive!😜

Paul was super helpfull he help us choose the right size, show us every unit he had avaliable and just give and overall excelente service. The units are clean and you can access by yourself with your phone just a great place for small business to store equipment.

Great service very fast to set the thing up and convenient

Very well located and conveniente, the guy that works there was very helpful

Easy and fast to set up everything units are reasonable priced and the service is great :)

Great service easy to get in and out and secure.

Great customer service and good personality Update : I’m so upset and disappointed I hope they can fix before I update my review

If it weren’t for Peggy my visit would’ve went awful I’m glad she was there to help

What a wonderful employee and humanPaul is. He helped me so patiently to rent my first storage . Wish I could give him a raise. Unfortunately I ultimately canceled my contract did not move . The problem was there is no one in the office during the day to help when you call you do not get a person but recording who will call u back- they didn’t someone showed up who was very nice stated they did not have staff. It is an older storage unit and if there is a problem no one is there. I regret having to cance as Paul worked hard to help me.

Mr. Lalley is a great manager! Storages are very clean and well kept.

Paul made it very easy for me to move in. Ve motived

Paul is amazing manager and good people will rent from him again

Paul is REALLY AWESOME ON HIS SERVICE

Paul is amazing helpful individual person

Paul was great took care of me right away awesome job

Great place! Great customer service!

This facility is perfect, staff is professional, courteous and nice. Paul is helpful and mark was extremely knowledgeable. I highly recommend this Public Storage 100% this is coming from another business owner. I am no way getting paid or affiliated with this business. My words are real.

Paul is the goat plus one of the nicest man I have ever met thank you for finding him and employing him and so he could be so sweet to me God bless Paul

This is a great place to store your belongings. They go above and beyond for customers AND there customers guest. True Grade A customer service. Thanks again. 👌

Great customer service!!! Very friendly and handled every detail to informing me what all I was needing to be informed about!! Highly recommend!

Paul is one of the most notable public storage managers. I've seen a few that don't care, but Paul he cares so much about his customers. He has helped me move into the storage and made the transfer easy. Paul was happy to answer all my questions moving into this storage. We need more managers like him at other public storage locations.

Great costumer service, very helpful and affordable prices.

Paul at Public Storage on Austin Hwy. Is a ray of sunshine. His customer service was outstanding . He made a great impression . Blessing to public storage .

Paul was a very big help , thank you.

This location is very convenient and under good management.

They go above and beyond for customers. Very friendly, knowledgeable, and answered all my questions. I won't go anywhere else for my storage!

Super quick and easy! Paul was a great help.

Paul was wonderful !! Great place to store stuff .

Goated

Paul's customer service was excellent. He was very friendly that hit post

Thank you Paul for everything

Great service. Great guy would recommend to anybody. Good security system as well.

This is a great place of business Great customer service good security 10 out of 10 I would recommend !!

I love the Paul help me and my friends move her stuff out

Extremely friendly and worked with me to find right size and move in day. Second time I've used this location. Very happy

Paul is the best! Thank you sir!!!

Awesome experience setting up, easy access.

Paul did a amazing Job renting me a unit I definitely recommend renting from him .. keep up the good work paul

Paul such an amazing spirit I thank him for his assistance!

I received good service here really. I received a low price for my storage unit. I recommend everyone to come here. Paul is the person to go to for assistance.

Super friendly and professional. This was a great experience.

Paul is amazing not just as a professional but as a person. I have been in management for 15 years and this is how everyone should be treated no matter what business you're in. Great place and I will be recommended to family and friends.

Paul was such an amazing man my day was busy and he just lightened my load

Great service, quick and easy would recommend

Awesome service

Very friendly staff. Paul was so helpful. I am moving another storage unit over here just because the customer service I received with the one I just rented. Price could be a little better but it's secure and access is easy enough.

Paul made it easy for me to move in

Very pleasant staff welcoming and willing to help with all your needs and ready to answer all your questions. I would highly recommend anyone to this location who is looking for a place to store their property.

The owner is nice to talk to and the service here is very helpful to understand.

The storage unit was okay. What made my almost two year rental the most enjoyable was Paul, the Manager on site. He was always available to help, answer questions and explain different aspects of my contract. Thank you Paul for making every process pleasant.

The guy Paul at the front desk was an amazing help. Great guy.

Thank You Paul..... Doing business with this guy has been GREAT.......WAY TO GO...

Amazing units, the owner is Paul he is a great guy he showed my unit & we made good conversation …. god bless 🙏🏻🫡

Paul is amazing and very helpful, definitely recommend this place

BEST MANAGER‼️‼️‼️‼️ Thank you for all of your help. I really appreciate it.

Mr. Paul was a great guy. Very helpful and friendly.

Paul as awesome

Paul is the man! He worked up all the numbers and they fell right where they should. Price and location perfect. Thanks Paul

The best manager ever talk to you in my life! Couple

The best at customer service! Come by and get the best storage units in town

Awesome

Paul was extremely helpful in working with me with my storage payments and would recommend public storage for your storage needs

Front desk clerk was amazing ,very helpful made sure my reservation was what I needed this property has a awesome front clerk Thank you Mr. Paul

Paul was very polite and helpful to my needs. He was able to save me money and find a storage that would accommodate my things. Would definitely recommend.

Paul Lalley was such an uplifting person. I am making a difficult move and he made a scary experience seem possible. There need to be more people like him in this world. He needs to be recognized and appreciated for all he is and does.

Great prices and Paul is super nice and helpful!!! I will always rent my storage from Public Storage Paul!

I’ve had my storage unit, that I share with my daughter, for a couple of years. The other day when I needed to put something in my unit, the door wouldn’t budge. Paul noticed I was having trouble and helped me out. It took over an hour to get the door open. A box on top of my dryer got wedged in the door. Thank you again Paul for all of your help.

Paul is the very best! So efficient and friendly and helped me out so much and got in quickly !

Excellent service, very friendly and helpful.

Paul was amazing and was very helpful will definitely be staying with them 5 star customer service

Awesome place thanks to Paul I appreciate your help thanks again Mr Bautista

Paul is very helpful and has such a good attitude. His service is the best! Would definitely recommend his store

Gracias paul

Paul was terrific!! Love this place.

Paul was such a help and assisted us greatly. Very friendly And professional!

Wow the Best service I have ever had, EVER!!!

Paul was amazing

Ok

Paul is the man! One of the friendliest and nicest men I’ve ever had the pleasure of doing business with. I would recommend this locations 10/10 times.

Had a very pleasant experience. Nice folks running this place and I got the exact size storage I needed.

Manager Paul made the entire experience seamless and friendly. Exactly what I needed. Thank you, Sir.

Paul is professional yet personable, courteous and very helpful. Great experience!

Paul was great and very accommodating right before closing. Was willing to show and explain difference in storage units

Paul was amazing !! Really helped us getting a unit awesome guy !!

Clean and well ran, very polite staff would definitely recommend

Paul is Fantastic!! Very helpful! Thank you! 🙏🏾

Paul helped me out. He reminds me of why it’s nice to have a person to speak to that knows what is going on. Took good care of me& I was on my way. 💯

Excellent service, very helpful.

Paul what an amazing guy they don't pay him enough

Paul was the best! Cheerful, most helpful even on an afternoon when the temps were close to a 100 degrees. Paul made sure I had a place to store my Model A Ford working through two locations , heat and all. Could not have been more pleasant and helpful. Thanks Paul! My vintage car is safe and stored out of the elements. Highly recommend this location!

Very good service by Paul!

Mr. Paul was wonderfully awesome and understanding of my situation ; he definitely helped me with vacating my storage unit and closing out my account. His customer service skills are exemplary, impeccable and should be the standard!!! He made my day and lessened my stress level significantly, especially having to drive 6 hours round trip to get here and back home. He gave me hope that professionalism is NOT entirely dead!

Paul was very attentive and helpful!

excellent service

Great customer service! Extremely helpful

Paul is absolutely amazing! Great customer service, from following up with my inquiry, to securing my spot and assuring my needs were met, he definitely deserves all 5 stars and more! Thank you Paul for being amazing!!

Paul was cool.

Overall good place for storage needs the ladies in the office are nice to engage and.helpful main issues are upkeep with the facility my storage unit door is fouled up fairly brittle and had to out traps out for mice and roaches which come and go with the changes in weather( And if you don't already know if you don't like the weather here in South Texas wait 5 mins) -8 months Later- I've been here almost a year and am still overall happy with it though there are 2-3 problems which has me giving up one unit and if the other problems persist I'll have to leave all together. First off ,staff has nothing to do withthe issues the ladies there awesome overall especially the lady whose there most of the week. No my problems extend more to the basic upkeep of the units and the flooding/pest problem. My unit was flooded during a recent.rain due to drainage issues and door sweep/door itself basically falling apart. Abiutn1/3 of my.items are/were ruined and lord the insurance which thankfully they make you get but unfortunately it's like trying to push a rope to get anyone to help and try and reimburse for my losses. I'm out because upper management here woukd rather insurance cover damages than actually spending a lil bit of money to fix this! Just a pain and oh,after 3 months they start jacking up rent . Since I've been here they have up my rent 2 times! I'm now paying $60 more then when I started for 2 units thats $250+/_ every month which I can hardly come up with along with my other bills. Just be wary before but know this there are good people on property but outside of that when you get your unit upper management ghosts you save for when they want more money!*** Edit I just wish to update that security had been tightened and Sammi is the best talks to you and goes to bat for you when upper management won't listen or can't be gotten ahold of! She truly is awesome!! Update- Awesome help and easy in and out with new property manager Paul! Seems cleaner and alot safer and secure with a 24hr security in place! I now highly recommend! Oh and deal with Paul he is the best!3-20-22

Excellent service, Paul was incredibly helpful, I would highly recommend this storage facility!

Paul at pubic storage was extremely helpful and very friendly it’s my first time getting my own storage unit and he made the experience great!!!

Professional and respectful staff.

Great CSR

Staff member Paul great customer Service great guy.

I had a great experience working with Paul on a storage unit. He is very easy to work with and help you figure out what size unit you need. I definitely recommend that you have him help you with a storage unit.

Paul is super friendly and helpful. He made our renting of a storage unit easy and quick. Feel great about the experience. I do not anticipate any issues and if there are I feel like they will be resolved easily.

Local storage was closed had to go the nearest one. This location have a sweet gentleman name Paul. He was great and quick with it. Made by my day. 😁 Thanks Paul.

Ah yea bud Paul is a great help

Amazing customer serivi ce

Extremely helpful. Military friendly!!

Just rented a unit from Paul at this address today he was very helpful and courteous unbelievable service thank you

Paul is really awesome

The Gentleman was super polite Paul great service

Paul was the best guy in the world to work with. I would highly recommend this place to anybody

Amazing service and I love Paul’s attitude, he was extremely helpful and friendly. He made the whole very easy and pleasant. I recommend it a 100%

Paul was very helpful in helping me get my client a storage unit. Very friendly and curtious.

Staff is very friendly

Paul. Great customer service. Good personality.

Wonderful customer service l live it here!!!

The best experience I had while dealing with the stress of moving, Paul helped me get the best size for my full house and made sure I had the best price! Definitely made my day with small talk about moving and told me encouraging words ! Which was much needed!

Great personal on property mr. Lalley was of great assistance and helpful in every way.

Paul was so helpful and got me a storage unit so quickly! Great service!

Paul was exceedingly helpful and accommodating. He sets the bar high for storage employees and he is all about customer service. No pressure sales and a desire to help others is very apparent. I will recommend him and his facility to others if the need arises. I recommend this public storage facility.

Paul was amazing! I did not rent from this facility, but had to go here to pay because the computers were down at the other location. He was so helpful and polite and did not give up until I got the price I was quoted. Awesome service!

Paul is the guy to go to made the whole process quick and easy! Got a unit in no time!

I've used this facility many times over the last 20 years. All of my experiences have been positive, but the latest was the best. I rented a small unit online about a month ago and when I arrived to drop off my items, I was met by Paul. Now, I have met many good employees here, but he was easily the most positive, enthusiastic person I have ever encountered here. He was very accommodating and made sure my check in was very easy. I have seen him several times since then, and he is always the same, upbeat, cheerful person I saw when I first met him. I am glad to know him!

Paul was super friendly and got us set up with a storage unit efficiently. Would recommend!

Paul was an Amazing help took slot of stress and a load off my back when I didn't know we're to turn to keep my belongings safe thank u so much for all your help Paul .

Needed storage will getting ready for a move. This location had the best online price, and Paul was super helpful and friendly. He made the move-in process very easy. So glad I decided to choose this location! Paul is the best!

Paul was extremely nice and very helpful, he was punctual and persistent on trying to get me the best deal, Im very glad i decided to rent a storage with Public Storage at 1314 Austin highway, very pleasant experience would reccomend 10/10!

Very friendly staff. Great service. Thanks Paul for all your hard work

The manager exemplified professionalism and willingness to answer any questions I had.

Paul was great and quick to my meeds. If you want to deal with a friendly guy and good location.

Paul was an amazing help! Definitely highly recommend renting here!

Easy access (especially w/ the app), great units, and best prices I found! The staff, especially the manager Paul, was so helpful! He made my move so easy, and even assisted w/ my movers when I was already out of state. I’d definitely recommend this facility!

Enjoyed my storage experience at this convenient location for 3yrs. Very nice friendly staff. Always clean and easy access to my unit. Highly recommend.👍🤠

Paul at 1314 Austin hwy All went very good.

Had a great experience. Paul was great!

Awesome customer service

Paul was a big help. Thank you

Well, dealing with a storage company can be confusing. I find that talking to the property manager to be of great benefit. Paul on Austin Hwy is a great source of information & treats the customers with respect, along with outstanding service. I appreciate all of the help.

The staff are incredibly friendly and helpful! Especially Paul! The units and grounds are super clean and secure as well!

Mr Paul Lalley was extremely helpful and made our experience enjoyable, easy, quick, and efficient!! Highly recommend !!

Thank you Paul for everything you do! Great service everytime!

The gentleman at the counter who helped me with my unit, was very polite and extremely helpful. Thank you!

Roslyn was very helpful and knowledgeable about the unit sizes and helped me find the right option. I was in and out in about it 15 minutes with the best rate possible. 5/5 recommend this location.

Very tidy, affordable & clean as well. It's an affordable price if you're looking for an storage place to guard your must valuables!!

Great place to rent

Sammi was very sweet and courteous; she's candor and has great customer service skills

This place is convenient and the lady who runs the office Sammii is so kind and really knows her stuff. She even offered me water and my daughter snacks while we waited for our ride. Super good place and will definitely recommend to.my friends and family. Great job Sammii

Super helpful staff. Sammii goes the extra mile to help her customers. It was very easy from start to finish. Units are clean. Good security. Great price.

Muy buenos bodegas

I would like to thank Samii for helping me and one of my good friends the other day with excellent communication skills and being patient with us with the questions and concerns we had.

The manager, Sammii, was a huge help. I am always apprehensive about storage transactions because I always feel like I’m being nickeled and dimed. But this experience was honestly easy and fair. I will use this place again in the future.

Needed a storage unit fast and this location delivered. Spelled out my options and took me for a tour to view the storage unit. Very professional and courteous. Thank you for your assistance.

Obviously most of the google reviews for this place are phony. Dozens say nothing about the facility itself while gushing about the manager Samantha, who one actually refers to as ‘a beautiful soul’ which is both bizarre and hilarious. The reality is her personality is a bit gruff and regimented which will easily lock horns with some folks. The good news is she knows her stuff and warms up a bit once you become a customer. She runs a tight ship. The facility itself is fine altho a bit worn, but the rates here can be among the cheapest in town for reasonably secure storage.

Sammie is awesome. She helped me with everything but the app I am not a fan of as it is not user friendly. She is amazing and so patient

Jasmin was a great help with helping me look for a storage , great customer service all around .

Sammii was great with helping me get my storage unit and she is so sweet and kind. If you need help, pleade make sure you stop by and see her. She'll take care of all your storage needs!!!

i love the costumer service. sammi is such a good people person!

Sammi is awesome!!! She is a great unit manager and is very informative and always trying to take care of her customers needs!!

Sammy is absolutely the best! Always cheerfully helping you. You can count on her with whatever questions or help you need.

I went in the other day with friend to make a payment and the lady that helped her was Sammii and she had good communication skills and excellent service.

Ms. Sammii is just amazing. She works with me when I'm late and she is so sweet and such a pleasure to talk with. Public storage is lucky to have her. I rented here years ago and came back because of her. Great job sammii

I walked in and was greeted instantly. Sammii was very polite and helpful she answered a lot of questions that I had. For anyone looking to rent a storage unit. I highly recommend this property.

*** IMPORTANT UPDATE TO 5-STAR RATING - PLEASE READ!!! *** January 2021 This is an update on my previous Google rating. After posting a 3-star review in November of 2020, management at this Public Storage location called me and my business partner directly to discuss. They were diligent and professional about their follow-up, and left polite voice mails, and kept calling every couple of days until they were able to reach us. "Sammy," the main manager-on-duty explained that the 20-percent rent adjustments are automatic, but the managers at each location have the discretion to adjust the prices to align better with the market, "AND" that they were happy to make adjustments to my rents. She apologized profusely, and contacted her supervisors to gain approval to not only maintain my previous rents on "3 separate units," but also to lower each one slightly, since I have multiple units. I wish I would have known this prior to leaving my original review, and thought of actually reaching out to the management, as I would have contacted the managers directly. Apparently, despite Public Storage being a well-recognized brand with some automated pricing models, they maintain a very human element, which I find extremely appealing in a world that is becoming less and less in-touch with the people of a business. Public storage definitely turned an unfavorable situation into a positive one. They exceeded my expectations both in pricing, and most importantly customer service. The kind of service they provided is definitely not something I've ever experienced in this type of non-service-oriented business. With so many competitors nearby, this situation definitely sets them worlds apart. November 2020 (PREVIOUSLY 3-STAR RATING) Buyer Beware! Before you sign on with Public Storage, READ, READ, RE-READ your contract, and then ask someone about how/when/how much they will raise your monthly rent. We have three units here, and all of them went up by **20%** after only having the units for a few months. No where in our contract did it say, "INTRODUCTORY PRICING," or similar verbiage, so when our $45 units went to $59/month, and our $81 unit went up to $107, we were very surprised. We are planning on moving to a different storage company with a solid contract and pricing, so we can properly budget, and not be surprised by 20% rent increases.

Gabby is a wonderful woman. She relieved my mind. Hugs to her.

It's a storage facility. No complaints. I always go before sundown.

Laurie was an absolute pleasure to work with. Nice clean facilities, prompt service, and very professional. I would definitely recommend this place for your personal not business storage needs!

My family and I had a wonderful experience with Laurie. She went above and beyond to be sure we were taken care of and happy. The facility was very clean and welcoming. The customer service we received from Laurie was above and beyond!! Thank you Laurie!

Laurie really helped me through the whole process.. Even though it was Labor day, she jumped through hoops to make it happen.

Sammi was great. Unit was exactly what was needed.

Just finished a 3 month rental with a 10x30 unit. Sammii was always very friendly and helpful every time I came in. She made it easy and stress free for me to store all of our belongings after moving from out of state. Happy to be in San Antonio and happy to have done business with this Public Storage location.

Samantha was an awesome! Very clean and friendly environment.

Sammii is the person to see; very nice, helpful and knowledgeable. She was able to answer all questions I had.

Samantha was the person available when I went in, I had a bit of trouble finding storage during my move back from Colorado so everything was kind of mounted in our garage when we first got here plus we were super busy and didn’t have a lot of spare time between work and the kids, well let me tell YOU, she was so helpful and kind, she made us feel very welcome as soon as we walked in, she made sure I understood everything and got me situated effortlessly on my end. Not only did I finally get all of the excess furniture out of my garage, but it was a very quick transaction as well. Thank you again!

Would highly recommend Public storage, Sammy front office very polite, great friendly customer service!!! She helped me with everything I need it and answer all my questions to her best knowledge!!! Greatly appreciate

Tamara was excellent. She helped us find the storage unit that fit our needs. Her professionalism was outstanding.

I was interested in storage and Deseree was very helpful! Property is very clean.

Very helpful & patient.

Super nice and knowledgeable

We enjoyed arranging for our storage unit, thanks to the friendly and very professional help of Sammii. We look forward to dealing with her for the duration of our rental. Sammii is a delight!

Sammi is a very personable, beautiful soul ! She was kind, knowledgeable, extremely professional. Never thought I could have such an amazing experience renting a storage unit. Thank you Sammi, you’re awesome!😎

Sammii is a fantastic storage unit manager! So helpful making the setup process smooth and quick. She was flexible in coordinating a move-in time that worked within my schedule. Very friendly and thorough. The storage facility itself is on the older side. Interior of my unit has no issues.

Joaquin was awaome guy ,took my payment during his lunch time

They didnt have the unit i wanted.

Sammie has friendly, quick, and detailed customer service. My experience was great therefore would definitely refer family and friends. 🙂

I just had the most wonderful experience with Sammii at this facility. She was knowledgeable, courteous, friendly, and makes you feel at home. I had stopped at 3 different locations and I am so happy that I made my way to this location. Great customer service is the key, thank you Sammii, again great customer skills.

Samantha did an outstanding job getting me signed up with Public Storage. Her attitude, knowledge and customer service was highly commendable. She was able to take care of my accommodations in a very professional manner. I will definitely recommend this facility to others.

I found myself in a pickle trying to rent a place when we found this one on Austin highway not only was it close to my home the office manager Samantha was very helpful with my needs I recommend this public storage highly. The Garza's

Awesome customer service, Samantha was very helpful and helped me get into the storage room i needed. Highly recommend this place!

Customer service is fantastic. Samantha is so helpful and so friendly! Can’t thank her enough for helping me decide on what I needed for my move!

Hello I just wanted to add that the experience that we had with our unit was excellent Very spacious and clean to our need Samantha the office manager was always very helpful and pleasant she helped us with all our questions and needs if we ever need a unit again we will definitely be using this location with Samantha. Thank you .

Joaquin, Great service! Great attitude! Peter

Really felt welcome when I came in the other day to purchase a unit. Sammi was very polite and helpful when it came to explaining everything to me and about the unit. I highly recommend this storage facility.

Exelente servicio lo remiendo todo muy atentos y amables 100% recomendable

Joaquin was professional, very informative and made the process fast! Thanks for your help bud!

Samantha helped me alot with all my questions she is very friendly and professional, I highly recommend this place.

Sammii was so helpful and took care of all my storage needs. She was super sweet and informative. She also helps me all the time when she sees me on property. She is awesome

So I've never rented a storage unit but I pass by all the time and I see the lady who works there always cleaning the property. She is always with her customers taking the time to take care of their needs. Shes a real asset to the company. Wish I knew her name so I could give her the credit she deserves

Went to rent a storage room and it was my first time. Sammii made it a very great experience. She was friendly, sweet, and super nice. Made sure all my questions were answered. I would highly recommend her for storage. Thank you Sammii

Sammii Nada my first rental a very easy and educating experience. Would highly recommend you go to her for storage. Good asset to the company

My visit was quick, easy and the service received by Samantha was by far the best!!

Samantha is the Best!!!! She is very helpful,she answered all my questions and talked thru all my concerns. Would highly recommend

I would definitely be recommending this PS and staff by the name of Samantha. I appreciate her answering all my questions, taking care of all my needs. Property was very clean as well as the unit she showed me. Kudos to her for putting customers as her main priority, and doing it with a smile on her face. Thank you Samantha for everything.

Samantha is a really good help, made everything easy for me.. great customer service, very polite.. I recommend u ask for her for great service..

Ask for samantha for great customer service. Shes the go to person.

Amazing customer service experience is a plus, and here at this location the employee Samantha was 100% on it. She made the whole process as easy as possible. She was able to answer all my questions. Definitely would recommend her to many others if needing a unit.

Came in to ask about prices on a certain size I needed and the sweet lady at the help desk by the name of Samantha was courteous and ever so sweet. She walked me through the prices and answered every question I had. Kudos to P.S for hiring such an amazing and a person that actually takes customer service to the next level.

After a hectic day Samantha sure made my day easy and got me in and out quick. Her kindness and smile isn't something you see every much any more.

The on-site manager was very nice and helpful. The website should note in big bold letters that renters insurance AND a lock sold by this establishment is REQUIRED. I don’t place blame on the manager though, she was great!

Samantha is the best! She has taking care of me dealing with curtain situation in the past. Great customer service, great hospitality, to me Samantha is family. Thanks for everything and taking care of me in a time I really need a friend.

Came in to make a payment and Samantha was extremely nice and real sweet!! She offered water as i was coming im from the heat. She is a great asset to the company

Came in to take care of a payment for a friend and the lady in the office was super polite! Samantha was her name I believe and she was super nice. I would recommend her to others

Great performance great service . I would recommend this place go to samantha 👍👍

Went to take care of a payment for a friend and Samantha was awesome. She was so helpful and kind. Offered me a water and she was so sweet and made me smile. She is a great asset to this company. Thank you for having such a great person working here.

Awesome experience with Samantha, she definitely was able to take care of everything I needed and I was in and out with a new storage unit in about 20 min.

Went in to ask about prices for a small unit talked to ms.samantha and she was very awesome. Great attitude definitely recommending this location.

I love it here Samantha is my go to girl . She always helps me out with anything i have questions about. Just an awesome friendly worker !!

Came in to see about storage pricing. The beautiful young woman was very helpful. I think her name was Samantha. She was very polite and professional. Very informative. Awesome employee to run a fine establishment.

Ok. They raised their fees, can't afford to move out

Samantha was awesome she had us in and out in no time. And found us the perfect size unit for us. I'm happy we found this location. Keep up the great work and customer service Samantha!

Marcie is very professional and customer service oriented. Recommended adding military discount.

I have with rented storage units from Public Storage several times in the past, however this location was by far my best experience. We were greeted with a smile by Marcie the employee on duty. She made our check in process easy and painless. After our visit to be shown the unit we were going to be renting, we returned to the office where she offered us cold bottled water!! In this Texas HEAT, that was the highlight of my day!! Thanks Marcie!!

Great customer service! Thank you Marcie for helping us with renting ! First time customer + great experience= long term stay

Samantha made the whole process and easy to manage; she is an asset to the company.

Michael was very kind

Thanks so much to Samantha (property manager) she ensured that the space I’m renting meets my needs. She is also VERY professional and courteous.

Marcie was great on helping me and my husband with our unit today she was very outstanding and kind thank u very marcie

Very nice people and caring ! They go out of their way to help you make arrangement when you have problems paying on time. Always understanding especially Samantha. God bless you all🙏

Samantha was incredibly helpful and kind. She went above and beyond! Great customer service

Awesome customer service from Samantha!! Not only did she make things Easy to get set up but she also went out of her way to Help when my car died while at my unit. I Highly recommend! It's rare to find Great customer service like that. Thank u so much Samantha for your help!

Marcie is an angel!!! I’ve been trying to get a unit for a week and just barely missing the close time. She took extra time out of her evening to help me get a unit when I really desperately needed it. I will HIGHLY recommend this business to anyone who asks. 5 star customer service and nice clean units at a reasonable price. Thank you so much!!!!!

Thanks Marcie for helping my family move in! You proved not every storage employees just There to collect a check but to help yalls customers as best you can! There’s very little people like you , embrace it! At first I was nervous not knowing what size storage to get and you made it easy by explaining everything and showing us the availability that you had! Thank you Marcie and public storage! Look forward to seeing you again.

Very helpful staff. Polite. Marci is down to earth she treats as what I would say "family ". Don't find many people like that these days.

The personnel here is very helpful and courteous prices are reasonable too. I'd recommend anyone to come here.

Shoutout to public storage and Marcie who helped us the other day! Went with my cousin to help her move and this place was so much more better and cleaner than others! Excellent customer service skills! I recommend everyone to come here!

Great help people's person very professional!!!!! Samantha

Samantha helped me out right away Great customer service great customer service thank you Samantha

I truly appreciate Marcie at public storage.. my husband and I are disabled and she helped us out today It was one item left and she helped us put it in a receptacle God bless you Marcie... Mr. and Mrs. Anderson

Marcie was great.very nice, and works very well good customer service....loved it here. .

Love this location ! Workers are always in Great Spirit , cleaning and keeping everything looking Good ! Thank you Samantha & Marcie keep up to hard work !! Today is 3/23/2019 and stopped at my unit today and like always young lady clean and replacing rope ! Thank you Marcie !!! Stopped to talk with her for a min so I could see her name tag !!!

Samantha was great knowledgeable friendly and fast wish you had more like her

Went with my friend to make a payment and wow very impressed! The lady who helped us Marcie was very helpful , kind positive attitude and just overall exceptional customer service! She keeps this place professional and tidy! You’re awesome Marcie! Thank you for reminding us why we chose public storage! 👍

Excellent

Samantha helped me so much. She was awesome. I recommend to everyone. Great job

Samantha was awesome

Samantha is a rockstar! Thorough, efficient, professional, polite, she's on it! Public Storage is lucky to have a representative who excels in every area from product/service knowledge to superior customer service. Hands down, she's the best!

I had a great experience checking in. Samantha went the extra mile to make sure I was happy with my unit. She helped me envision my space needs and she explained everything carefully and clearly. Besides customer service, the security here is top-notch. I feel safe leaving my precious household items here. Highly recommended.

Samantha is simply awesome every time i come in shes amazing. I recommend her for everything

SAMANTHA WENT ABOVE AND BEYOND MAKING SURE I GOT THE RIGHT SIZE UNIT AND EVEN CALLED AROUND TO THE OTHER PUBLIC STORAGE FACILITIES TO FIND ME THE BEST RATE IN THE AREA. THANKS AGAIN SAMANTHA!!!!

I came in with a friend and a lady named Samantha helped us and was very useful and kind

Samantha made this process so smooth for me. Would recommend this place easily

Samantha was extremely helpful and informative. She helped us with our complete storage needs.

Samantha was very helpful. I recommend this storage to all

Very nice and helpful

Make sure you are out at exactly 9pm or you will be locked in, and management has no clue what the emergency code is to let you out.

Samantha was fantastic: friendly, informative, and responsive.

Very good customer service and the lady at the front is very nice and sweet

Love the customer service, maintenanced very good, property very clean. Employee by the name of Samantha was very helpful and assisted with all my needs in renting a unit here. Would highly recommend in the future. Thank you.

Samantha is awesome. Great with customers and always willing to go out of her way to assist Awesome customer service

how do I get the gate code

Never will i ever do business with this place or any other public storage. They take advantage of homeless families

Good business with strong customer care. Allison was fantastic.

Uninforative about cutting locks after due date. Rates raised twice within a year. Not persanable or good customers service. Speak with attitude instead of personable even after a year of payments.

Alison was a sweetheart, she didnt mind helping me out even though it raining outside. Whole staff provided excellent customer service and even gave me a courtesy call when my auto pay failed so i wouldnt be charged a late fee.

i highly recommend this place. the manager Lorry was very nice and patient with me. and the place was very clean and close to the location that i needed.

Lory was GREAT!! Helpful,friendly and exceptional service!!!

Lory was very nice and knowledgeable

Wearing a gray suit

Lory was very nice to my mom when she moved in a couple of days ago! She was very professional and very knowledgeable and had a smile the whole time. Thank you public storage would definitely recommend this location

Had a great time with Alison! Easy process!

Great customer service!! Great location for me and with in budget. The lady who helped me was very patient and took her time to get me what I needed. Ty.

Lory is always nice to me when im at storage always has a smile on her face

Lory was very nice and helpful I would recommend this location to family and friends thank you very much

Lory, was very helpful and professional!!! She made everything easy and she was nice.

I just wanna thank this storage Facility & Lory For Helping me & My Family Out With Their Best Services, We Are Greatly Greatly Appreciated For All Her Help. Will Definitely Return ✋✋

Just wanna thank lory for helping out... Definitely has great customer service.. Thanks again for the great experience lory...

Miss Lory was very nice always with a smile when i come into pay my bill

Lory Gracia at this location was fantastic! She listened to my needs and helped me in a tough situation. Great place to use for storage! Friendly, clean, with good prices! I highly recommend!! :)

Lory fue muy profesional y una suerte que es bilingue. Gracias!!!!!

Lory was very nice

Lory is awesome. Very friendly..

Great place and I trust Tamara with my stuff.. Thanks

Very friendly Service

Lori was amazing and made the storage process a breeze. Facilities look to be in good condition. Will update at a later date. Update: I hate to say it but my sofa got infested by roaches and I saw rat droppings in my unit.

Lory was great!

Wonderful personality and was a great help.. Thank you 😁

Lory was extremely helpful! I called earlier before stopping by to ask a few questions and she informed me with everything I needed to know. Anyone can tell she is a wonderful employee!

Lory was great. Did a great job with assisting me in finding the right unit for my stuff

Lory was very helpful with our storage options

Lory is a awesome person and when i walked in she greeted me. The prices are reasonable.

To high

Lory was very nice and helpful...the best storage place I been too in a long time!

Great

Managers Lori and Brian were extreamly helpful in getting me the rental unit size and monthly rent price that I needed. 02-22-18

Lory was very helpful and nice! Thank you!

Lori was awesome and personable. Will definitely be back if I need to.

Went in very smooth process with great customer service. Lory assisted and made things comfortable. Thank you for everything.

Highly professional establishment and reasonably priced. The employees here are very straight forward, no grey areas when discussing details. Also, everyone is very friendly and willing to help. I highly recommend doing business with Public Storage on Austin Highway.

Good services

Lory was very friendly and helpful in getting my storage unit set-up. Explained everything in detail and ensured I had the right unit for what I needed to store. Would recommend this place for your storage needs.

Great service! Lory was incredibly helpful and a wonderfully pleasant!

Love this storage. Tamara was awesome. Love it!!!

Great service. Quick, efficient, and informative.

Great service thank you Lory

I had a great experience here. I was treated like a gold member! Thank you so much Public Storage lower you are amazing.

what is cost psf for furniture

Lory was great and very helpful

Lory is very nice and profesional

Lory was super helpful with our storage unit! She thoroughly explained the details and was helpful with selecting the best option for us. We only needed to store our stuff for a short period of time and the unit we got had a great deal for the first month. This was my first experience with Public Storage and I will be back again whenever I need to.

Great experience Lory was very helpful and took us to all our available options and helped us settle on what we needed.

Very helpful and friendly fast service!!! I will definitely recommend to anybody and great security! Thank you Lory!

Lori was very nice, greeted me very well keep eye contact with me. Keep a smile and was very awesome.

Lory is FANTASTIC ! Every single time I am there, she answers all of the million questions I have and more. She truly does a wonderful job and has an amazing attitude doing it!

Lory is terrific! Customer oriented. Cavernous 10x30 was clean, ready to load. Great rate. I'm happy!

Love their monrnt reminders. Comes in handy.

Lory did a great job i was very HAPPY with the whole thing!!!!

Great place,Lori the property manager was super sweet and helpful

Lory was kind, professional, and very helpful in helping me rent my space. She was also very fast with my set up paperwork, which I greatly appreciated.

Samantha is an awesome and a very hard worker thanks for your support

Lory was very nice and i love having this storage

Place is a pain constantly bothering you.

Lory was great! she answered my questions thoroughly thank you Lory

Lory is so nice !! Shes awesome! °

Lory was the best! She was the bomb! Thank you for all the hard work.

like there storages

Lori's warm, professional and welcoming greeting both over the phone and at her office exemplifies her customer service and managerial skills. Her property is clean and she is tenacious to make sure the rental transaction is understandable and seamless. I have had several storage units for many years, and I am very impressed with management at the this location. Great place!

Great customer service - I worked with Lori and she was wonderful!

Incompetence always detracts from good intentions They got me the storage I needed on discount, but a week later they double locked my unit and claimed it was another employee that didn't read new the new contracts, that was great inconvenience considering I discovered this as I arrived one night at 7:15 with a uhaul full of boxes and had to take it all back home

Excellent Customer Service from Miss, "Lory

Lory was a consummate professional. I really did not expect such wonderful service and help from an employee of Public Storage, but she was a tremendous help throughout the process, and was very reasonable. I will become a repeat customer based mostly on her solicitousness and professionalism.

Had A Great Experience-Very Pleased With:Prices,Cleanliness & Customer Service With Mrs.Lory

Lory was a doll. I called Public Storage from Washington state and she was so helpful. When I went into her office she was friendly, helpful and accommodating. Thanks PS for hiring her.

Lory was very nice and joyful.

Lory is amazing. Helped me out so much with my unit across states. I needed help cutting a lock and releasing my things to Salvation Army

Jessica was very helpful! Very friendly service!

This was a great place for storing my stuff when I moved here to work for the DOD. Jessica has been awesome to work with and if there was every a problem of any kind, she was quick to help and offer a solution. Easy access and the hours of operation were convenient as well.

Jessica has always been very nice & friendly. I frequently see her patrolling the property when I come to my storage space. That makes me feel comfortable to know that she is being so vigilant. Thank you Jessica, for all you do! I can't thank you enough! 😀

If you need storage ask for jessica she gives great customer service & will also help you with your storage need!

Jessica is great! Great customer service! If you need storage adk for her she will take good care of you 😊

Great customer service. Jessica is AWESOME!

Very helpful service from Rachel, good customer service and qualify of treatment.

Great service

Rachael she nice person

The first using in the US, the manager Rachel is really nice to us even we only rent for one month and give us a lot of help with how to storage our stuff better.

Very helpful and good pricing good help the front desk clerk lory

Great friendly staff and convenient location.

Very Helpful (Rachel

Jessica in front office is great. She explains everything with great detail & is very professional. I would definitely recommend this public storage to friends & family!

They were very friendly and quick working. I have other storage units at different companies that just have you wonder around and never answered my questions but Gina and Jessica really made me feel like they cared.

Sammii was extremely knowledgeable and helpful. Very attentive! Great job.

Jessica Castillo very nice lady excellent services and very politeness

great job Jessica,Castillo

Very helpful,love the service here. Jessica was the one who help me out. Good person

The staff was friendly and helpful. Raeleena gave me exceptional service and explained everything on detail as well as answering all my questions without hesitation. My mind will be at ease knowing my stuff is safe and secure here.

Awesome job from Jessica

The process of signing up and moving in couldn't have gone smoother. Jessica was the utmost professional and went over everything in great detail. I highly recommend using this Public Storage for your storage needs.

A series of thefts, no security, manager who lives on site slept through the whole thing, when villains were rummaging through the indoor storage units for hours. Had several items stolen and others damaged when these clowns tore the place apart. Regional manager will not return phone calls, no accountability or restitution.

Jessica has done a good job helping us out with any questions we've had, she explained move in process with great detail! Great customer service I will definitely recommend this location! Ask for Jessica

Raeleena was great! Great customer service and very helpful.

First time using Awesome friendly staff Jessica Castillo explained everything love it!!

Horrible - Jessica the manager was very hard to work with and understand. it almost seemed like it was her first day on the job. whole place smelled like mildew.

Melissa walker

Jessica was very helpful and nice! Loved that everything was clean!

I stopped in the other day to check prices on a storage unit. I plan to move to San Antonio next month. Meghan was extremely helpful and informative. They have nice facilities that are kept clean and well maintained.

Jessica was so nice and helpful, thanks Jessica!!!!!

Had a great experience, Jessica was really helpful, got me what I wanted. She's professional and fulfills yours needs.

Jessica is very cool and good worker