Public Storage Self-Storage Units at 6220 Tennyson Pkwy, Plano, TX

I had an exceptional experience at Public Storage, thanks to Muhammad. He made the process of reserving a unit seamless and explained everything thoroughly. His assistance was top-notch and greatly appreciated.

The guys assisting me were very attentive, efficient and helpful. Previously, Tivon had been very helpful in finding the appropriate storage unit for my needs. I have nothing but good things to say about him. Thanks for your help and advice, Tivon. Diana G.

Great service and clean storages

Agent Tivon very courteous, knowledgable and very friendly. He explained clearly and answered my questions patiently. The entire place is very clean. Loading/ unloading items is easy, they provide carts to take boxes to the storage unit. Elevator is right by the door very convenient to transfer boxes to the to my storage unit. I would recommend anyone to make use if this storage place.

I went to this location and received the best customer service ever Muhammad is the best hands down thank you so much!

Very friendly staff !

First, let me say the 2 gentlemen at the front desk are very nice and this is not their fault. It's taken some time to process the loss, but my storage unit was emptied. All of it was stolen. Yes, I paid every month on time by automatic withdrawal. That's not what happened. My father was murdered in 1993...what I had left of his belongings (which was very little) was in there. My children's baby photos. My grandmother's things. My mother's things. MY THINGS. What use are cameras or impenetrable front doors needing codes to open? If your unit is EMPTIED, there is absolutely nothing they will do to help you. NOTHING!!!! They won't look through camera feed to see suspicious removal of a very large unique item out of one's unit, what day it happened and who used the code to get in that day....Seems to me it would be fairly easy to figure out who did this. You're on your own. Accept the loss because it is gone. You're never getting it back. My advice is: Have the best lock money can buy on your unit and swallow the key. Also, don't put anything precious in storage while you're going through major life transition, thinking your valuables are safe. Only put what you're prepared to part with in there because it might not make it back home. I should have never, ever, ever, ever trusted anyone with my family things. My mistake thinking a nice, indoor unit with cameras and locked doors in Plano would keep my parent's things safe. A hard lesson learned. Unforgiveable.

HORRIBLE customer service from district manager UJ Cho. I was told twice early this week that Mr Cho said he would call me soon, but it's been 4 days an no call. This place massively raised my rent every 6 months without ever letting me know that it's possible to request to keep the current rate I had. HORRIBLE practice taking advantage of customers.

Mohammad was very kind and helpful at the Plano, Tx (Tennyson) location as I rented, located and learned accessibility of the space!

Muhammad did a great job. He was very helpful.

I have 2 units at this Plano (Tennyson Pkwy) location and have been incredibly pleased with my experience here thus far. Most recently, Muhammad was very accommodating, knowledgeable, and patient as I secured an extra unit (while I was also managing my active 1 year old that was with me). He helped me navigate the options that made most sense for our needs (location, size, floor, etc), and the overall process has been very simple and easy.

Fantastic Service by Mr Muhammad.

The manager “Muhammad” was very kind and delivered Five Star service! Thank you!!

I don't even know where to start! Public Storage appears professional, but their staff hiring process needs significant improvement. Booking my first storage unit online and finalizing it with Tevon went smoothly, and the convenient unit access was great. However, renting a second unit was a nightmare. Despite assurances from the front desk (another team members) that the $29 one-time fee for renting an additional unit would be waived, I was still charged. I reserved the second unit online to get a better rate and requested it be on the same level as my first unit. Initially, I was told this was possible, but it turned out not to be. This added to the stress of moving, along with unnecessary costs and the incompetence of the agent that day was too much… Additionally, my access code didn’t work, and they were no dollies and only two carts available.

I want to say thank you… Mister Muhammad, he enrolled me with a great special. He was patience with me. Always try to get new ways to get discount. And Valerie always helps me too. Public store it’s a good option for reserve your space

This facility is fantastic and the people who work here are kind and helpful. Valerie, Muhammad, and Tivon made tons of effort to help me when I originally moved in and when I had to move from unit to unit. Fantastic experience. Also, the facility itself is well-cared for and clean!

The people at this location have been fantastic! Tevon was able to work his magic and get a proposed significant rate increase waived for us! Way to go, Tevon! We appreciate you!

Public Storage.. I Love this location, I recommend this place, Valerie assist me with everything I need.. She is a Extraordinary person, with a beautiful personality, very helpful, and very Happy Beautiful woman thank you Valerie 😊 🥰

Staff is very nice and accommodating. Valerie and tivon are on top of their work and easy to talk to. I’d recommend this location in plano due to the staff and amount of available units.

Nick was very kind and helped me relieve stress from my situation Thanks a lot nick

I had gotten a storage unit a couple months ago and someone had made a mistake in their system saying I was moving out of my unit when I wasn’t. I went in to deal with the problem and see how it could be fixed. I was helped by VALERIE, she was so sweet and knew her stuff. I was originally going to have to pay more than what I was paying for my unit before the mistake was made…about $30 more every month. VALERIE kept that from happening and got me into a new unit that was a better for me all around. She went above and beyond. She’s amazing, I would go in and talk/ ask for VALERIE, if you ever need any help!

I have been using this public storage for over a year. It has been seamless and I have peace of mind as per my property stored. One complaint I had was my rent for my storage was increased with no warning. However the staff were very helpful and responsive whenever I had an issue. Valerie and Nick were great. They were very helpful in helping me set up for a second space last week. Thank you so much.

Chaz is very freindly and helpful. Very customer focused. The facility is always clean and tidy. Highly recommend.

Chaz was extremely helpful, courtesy and responsive when called upon for assistance. His personality was bright and his conversation was engaging. We was a delight to meet.

Chaz was so kind and helpful! Thanks again

Had my furniture in u hual public storage on Tennyson in Plano. Clean safe and great employees especially Chaz. He was on point, help me to load my van. A great asset to the company.

Public Storage is a good Storage unit.. Their Employee Chaz' is a great guy and very helpful.. So if you come.. most definitely look for him with any question or help.. Good deal

AMAZING EXPERIENCE!! Valerie was super super helpful to me and my family during the move. Moving from Miami to Dallas was a lot within itself but having Valerie comfort us in this move and assisting with all our needs was helpful. 10/10 recommend this place!! Thanks again

A beautiful, clean, building and the service I received was top notch. Keep up the great work!

5 stars! The managers are very nice.

Valerie was able to help me, never had such an amazing experience at any other storage place.

Valerie was able to answer all of my questions in a very educated form. I do highly recommend this location as it is clean, kept up, and in GREAT management.

The people, Valerie and Jared at the Tennyson Parkway location in Plano TX, were so helpful in directing our company on what size and location in the facility we needed. Thanks so much!

Thank you, Valerie Jared and Kelvin gave great customer service experience thank you guys for your help.

The process was made so much easier thanks to Jared. Showed me the units and help me with the process. Amazing customer service

The manager on site was super friendly. They were very patient with all my questions and walked me around the property.

Easy in and out. Jared is always helpful with info. Definitely recommend trying this place out

No carts upon move in and customer service is not so great either!

Valerie has the BEST customer service that I have had in a while. More places need her presence and attitude. On the flip side they have no carts to move your things in. I literally saw customers 60-70 years of age struggling to take items in. What a shame!

Horrible service. No one answers calls and there's never a person in site to help with storage issues.

Public Storage will first entice you with a low initial online rate but if you stay a year or more, they will start jacking up your monthly rate. Our rate has almost doubled in 2 years! Beware - they don't care about longtime loyal customers. We will be looking for a more reasonable alternative.

The staff is very friendly and helpful I do recommend renting from there and thanks again and stay professional also got positive energy from Ms.Natalie

Showed up and my code and the App did not let me inside and I’ve been here since 8:10pm.

Although may be an extra step for some, I'm okay knowing Public Stroage takes extra steps to ensure the safety of our items. Thank you❤🙏💙

I just want to appreciate Valerie for her professionalism, and kindness. I was having a challenging day, her lovely smile and kindness brought joy to my heart! Many thanks Valerie @ the Tennyson-in Plano location:}:}:}