Public Storage Self-Storage Units at 5710 Broadway St, Pearland, TX

The manager at this facility was very nice to me Ms Amber she is a wonderful person she took real good care of me I would suggest anyone here for the future very clean facility and safe

There are no cameras in the buildings or at the gates. There have been multiple break-ins in the building that our unit is located in. Management seems apathetic towards the situation.

Good friendly customer service patient and kind

I needed a storage unit last minute and Amber had me in and out! Thank you so much for being considerate and understanding of my time!

Amber has very excellent service and really her take care me and my needs

Daniel was friendly and very helpful

Amber was very helpful and was able to get me in and out with no problems

I received amazing service thanks Amber you were very helpful🫡🥰💯

Exelet service 😁

I came to public storage at 5710 Broadway st on one of the baddest weather days, I needed to find the proper space and size for my belongings as the weather was turning very bad quickly.Luckily ms Amber was on duty and was incredibly professional welcoming and very knowledgeable of what was available that could potentially be suited for what I needed and I got the perfect size for all my things, Amber showed me different sizes and rates of units and I ended up with the perfect size and price I could afford..Ambers knowledge of what was available helped me make a very good decision which brought peace and assurance to me on that afternoon.. I will gladly recommend my friends and relatives to public storage. Way to go Amber great great customer service. Anthony Ross

Amber was fantastic with the process and got us exactly what we needed at a great rate

I’ve been with Public Storage for awhile now and Amber the property manager has been Awesome to me and my family… Recently there have been an incident to where a couple of units were broken into… It’s crazy how another property manager spouse broke into the units which was informed to me by law enforcement…I really hate how bad things can happen to good people… That situation affected the one’s that pay every month to keep there belongings safe… It also affected Amber who is The manager of this particular property, she’s a sweetheart and didn’t have anything to do with this situation… Again it was another managers husband at a different Storage unit Property who committed the crimes…

Amber was really great and helpful! Clean space!

Exceptional Service and Peace of Mind at Public Storage, Thanks to Amber Review: I recently had the pleasure of storing my belongings at Public Storage, and I must say, the experience exceeded my expectations, all thanks to Amber. From the moment I walked in, her warm hospitality made me feel welcomed and valued as a customer. Amber's professionalism and genuine care for my needs were evident from the start. She took the time to understand what I was looking for and provided personalized recommendations tailored to my requirements. Her extensive knowledge about the facility and its security measures immediately put my mind at ease, knowing that my belongings would be in safe hands. Throughout the process, Amber went above and beyond to ensure that I felt comfortable and confident in my decision to store with Public Storage. Her attention to detail and commitment to customer satisfaction truly set her apart. She addressed all my questions and concerns with patience and clarity, making the entire experience smooth and hassle-free. Thanks to Amber's exceptional service, I left Public Storage feeling not only satisfied but genuinely happy knowing that my belongings are well-protected. Her professionalism, friendliness, and dedication to providing top-notch service deserve recognition and praise. In conclusion, I highly recommend Public Storage, especially if you have the opportunity to work with Amber. She is a true asset to the team and has undoubtedly made my storage experience a positive one. Thank you, Amber, for your outstanding hospitality and for making me feel like a valued customer.

Make sure if you schedule a reservation, schedule it last minute, and not in advance. Otherwise, this company will call you EVERY. SINGLE. DAY. even AFTER you've asked them to stop calling because you're feeling harassed. They'll tell you they are only doing what they're told, but I used to manage a storage facility. If my customer asked us something, we respected their wish. This location didn't care. So I could imagine the care I would've received after moving in, so I canceled my reservation. They need to rethink their customer service. No one likes to be hounded. ***UPDATE*** The manager Justis called to inquire about what happened. Because he seemed empathetic on the phone, I did attempt to go to their other facility. However, they were unable to accommodate me. I was asked if I would be willing to update my review, so I'm moving it to a 3 (1 star because the manager seemed genuine and 1 star because he did try to accommodate me at another facility). I will not go higher, though, nor edit my original review. Should this act of nagging/harassment continue, corporate needs to see the trend.

Public storage staff is awesome especially Amber. Great customer service!

Amber is great thank you

Amber provided a great customer service experience and was very helpful and informative!

Public storage staff are very nice I give a shout out to Ms amber that has been very patient and understanding and helpful with me Public storage is very nice and very helpful when. It comes to the customers

Amber is an asset to this company. When you hired Amber you did an great job. Amber made me feel needed and glad that I came in. Thanks Amber.

Ms. AMBER WAS AMAZING AND MADE THE PROCESS SO EASY. SHE HELPED WALKED ME THROUGH THE ONLINE PROCESS! TY FOR THE HELP!

Daniel was beyond helpful and very informative. He saved me money and got me a better storage unit than I came in for. Thanks a ton!!!

Very nice and clean place, prices are razonable.

I almost went to Public Storage. They charged twice as much as Simply Storage. The manager is super friendly and helpful. They even provided the lock. Really clean and easy to access. Overall, I am very pleased with Simple Storage.

The storage facility exceeded my expectations in every aspect. The staff was friendly, helpful, and efficient, ensuring a smooth and hassle-free experience. The facility itself was clean, well-maintained, and equipped with top-notch security features, providing me with peace of mind about the safety of my belongings. The units were spacious and easily accessible, making it convenient to store and retrieve items. The pricing was competitive, offering great value for the quality of service provided. Overall, I highly recommend this storage facility for its exceptional customer service, top-level security, and overall convenience.

Really Clean and nice customer service

Thank you Jerson for helping me find the right unit for my treasure!!!

Muy bien especialmente jerson excelente servicio 😀

Jerson was very helpful and answered all my questions. Very happy with the service they provide

This storage location was convenient, the driveways are kept clear and clean, the units outside are in good condition and I had helpful service from Jerson the manager onsite.

Mariana helped me find the right size unit for a great price! Recommend to everyone looking for an affordable place to store their belongings.

Good service!

Military veteran who moved in 3 months ago and already the price has been raised by 25%. Will be looking for a new place and won't be recommending this one anymore. Update: Spoke to administration and their company policy is to raise rates every 3-6 months so beware.

Very helpful and honest

Great and affordable prices! Property is very clean and Mariana made rental process easy!

Fast ,efficient, straight to the point, good prices. Jerson was a big help!

Great service! Jerson was very helpful and knowledgeable on services provided. I will definitely be back if I ever need to store anything else going forward. Highly recommend.

Horrible. I have leased a unit for almost 2 years. When the new owners took over my unit went up. Now I pay $226.00 a month. The same unit now costs $169.00. On another note. We are not allowed to use the dumpster. It is locked. I asked if I could throw away a few old things (since I was getting another pallet delivered to my house for work) & they told me NO. I am starting to look around for another storage unit. Mind you I have NEVER been late in paying. Also HORRIBLE Customer service