Public Storage Self-Storage Units at 2047 Witt Rd, Frisco, TX

Hya'Nethia was fantastic to me some great help she is a blessing to my life today. Greatly help me to save alot of money will definitely recommend her she greet me with a great smile thank you so much. God is good all the time, yes yes..

My 5 star rating is for the excellent service that I received from Hy at your Witt Road location in Frisco. I came in to this location and wanted to move out, she talked with me about my concerns and came up with the best solution. I've decided to stay and move to a less expensive unit. Hy deserves a bonus, raise or something. Thank you Hy for the savings.. S Calhoun

Love this location, HY was amazing!!!

Hyanethia is amazing and wonderful gave ne option on saving money in the future will definitely recommend this location clean and organized

Best customer service hands down! Hy was friendly, helpful, and knowledgeable about all of my questions and more. She made the rental process so easy and quick. I would definitely recommend using this facility as it's clean and convenient!

Hy was great help in me getting a storage unit. Outstanding employee, great customer service, and great people skills👍🏼

We all know how stressful moving can be. I was grateful to have the help of Josh at the Witt location. I had several questions and even made a few visits before making my final decision. Josh was professional, very helpful and patiently answered all of my questions . I'm glad I decided to stick with this location and that Josh was there to help.

Great service and very friendly staff. Will use them again in the future.

HY was great help with getting me setup.

The local customer service representative, Hy provided outstanding customer support. She went above and beyond to insure that the customer needs were taken care of in the most efficient manner . Thank you for your support during my Public Storage needs!

Safety is great. Temperature control is a joke. Stored cookie cutters here and when removed from storage, hundreds of dollars of cutters are badly warped (this is a large collection).

Extremely disappointed with the lack of communication and follow-through from Public Storage. At the beginning of November, I was informed that a check was being mailed to me. After following up in the middle of the month, I was told that I should expect it by the end of the month. However, the end of November came and went, and I still hadn't received anything. After a month of getting the runaround, I was recently informed that I needed to submit a request for the check. Why wasn't this clearly communicated to me from the beginning? This lack of transparency and accountability is unacceptable. I strongly advise against using Public Storage based on my experience.

Dear Public Storage Management, I am writing to express my deep disappointment and frustration regarding my recent experience with your facility on Witt Road. I hope that by sharing my Story, it will shed light on the issues I encountered and prompt necessary improvements to prevent similar situations in the future. In October 2023, I found myself in a situation where I needed to pay a balance for my storage unit. To my relief, I was informed by your staff that I did not need to pay the late fees and that my items would remain secure. However, this turned out to be misinformation, as l later discovered that my unit had been sold for a mere $4,000, despite the fact that the value of my belongings exceeded $50,000. To make matters worse, when I reached out to resolve the issue, I was met with a frustrating runaround. Since October , I have been trying to get answers and assistance, but no one seems to have the information I need. Phone calls go unanswered, and I am left feeling helpless and unheard. This entire experience has left a bitter taste in my mouth, and I cannot in good conscience recommend renting a storage unit from any Public Storage facility. The lack of communication, misinformation, and ultimately the loss of my valuable belongings have been nothing short of a nightmare. I sincerely hope that you take my feedback seriously and take immediate action to rectify the situation. I believe that it is crucial for your company to address these issues, improve customer service, and ensure that no other individuals have to endure such a distressing experience. Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this situation promptly and prevent similar incidents from occurring in the future. Sincerely, Diamond

Kay was helpful nice storage

Kay is a good help

Kay help me with my storage needs so happy she was able to help me

Kay was a huge help and blessing today. Thank you so much!

Kay was amazing!

Hy is THE best!! Very helpful and soo friendly!

Hya’nethia is the best! VERY helpful and understanding. Go see her if you need help with your storage.

Super expensive, rates go up just about every month. Also, I go a lot during the day and there are never carts to help load stuff. Property manager is never on site either so I can request one.

THE LADY NAMED HY WENT ABOVE AND BEYOND WITH HER SERVICE SHES AWESOME! I MOST DEFINITELY BE COMING BACK TO USE YALL STORAGE!!!

Came in to the public storage for assistance with my space spoke with Kay. She was very professional and answered all my questions and gave me excellent services..she is an assets to the business .Thanks Kay for your help!!

Kay was very helpful!

Kay is so nice to me and helped me to get my locker

Kay was great!!! Easy to work with!!

Kay was very helpful and pleasant to work with!!!

Was at this location before opening hours and Corey assisted me like they were already open without question! Grade A service Corey!!

The employee named "HY" at the front desk today was amazing. She walked me to my storage location, provided me guidance and answered all my questions.

Very professional and friendly.

Hy was very nice and professional

Hyanethia used great Customer Service. Super helpful and nice as site contact!

Alanna was super helpful and friendly getting the supplies that I need. Great central location, easy in and out and very clean storage facility.

Hy give very good customer service all the time!!!!!!!!!!!

Hyanethia was very nice and acknowledging she help me save money for my mom

Trisha was great in helping me… thank you.

Tricia & everyone at this storage place was just so helpful. I had a storage here for 6 months. It was a good experience and it’s clean. Thank You!

Trisha and Hy and been great! They have made our storage experience great. My wife was having an issue reserving an additional unit online, through the mobile app, so she came to the location and they were so helpful in reserving a unit and removing the partially reserved unit online. Thank you so much

Great service. Jonathan was amazing to work with..💯

Hya'nethia was extremely patient, professional and helpful, throughout the process!

Great place clean the customer service I received from a young lady name Hy was above and beyond I'm telling all my friends who need storage to go there keep up the good work and setting the standard for excellents

Trisha was very helpful. Friendly, knowledgeable and knows what she is talking about.

Very professional staff and clean property

They provided Such an amazing service and the staff is extremely understandable . We have travelled all the way from different state to pick our stuff and they where helping us since the begining especially ‘Trisha’ provided exceptional customer service and also helped us throughout the procedure . Our entire process went without any hassle with Trisha service. Any time would recommend this location for storing stuff .

I’ve done my share of moving as I own a local moving company and I’ve had quite a few bad experiences. This location has shifted my view, it’s clean from top to bottom, and most importantly no pest issues. The manager does a great job making sure you understand how make storing your valuables easy. Hands down the best experience I’ve ever had with a storage company. I will recommend my all my customers to this property.

Great facility Hy was amazing