Public Storage Self-Storage Units at 2047 Witt Rd, Frisco, TX

The employee named "HY" at the front desk today was amazing. She walked me to my storage location, provided me guidance and answered all my questions.

Very professional and friendly.

Hy was very nice and professional

Hyanethia used great Customer Service. Super helpful and nice as site contact!

Alanna was super helpful and friendly getting the supplies that I need. Great central location, easy in and out and very clean storage facility.

Hy give very good customer service all the time!!!!!!!!!!!

Hyanethia was very nice and acknowledging she help me save money for my mom

Trisha was great in helping me… thank you.

Trisha and Hy and been great! They have made our storage experience great. My wife was having an issue reserving an additional unit online, through the mobile app, so she came to the location and they were so helpful in reserving a unit and removing the partially reserved unit online. Thank you so much

Tricia & everyone at this storage place was just so helpful. I had a storage here for 6 months. It was a good experience and it’s clean. Thank You!

Great service. Jonathan was amazing to work with..💯

Hya'nethia was extremely patient, professional and helpful, throughout the process!

Great place clean the customer service I received from a young lady name Hy was above and beyond I'm telling all my friends who need storage to go there keep up the good work and setting the standard for excellents

The employee named "HY" at the front desk today was amazing. She walked me me to my storage location, provided me guidance and answered all my questions.

Trisha was very helpful. Friendly, knowledgeable and knows what she is talking about.

Very professional staff and clean property

They provided Such an amazing service and the staff is extremely understandable . We have travelled all the way from different state to pick our stuff and they where helping us since the begining especially ‘Trisha’ provided exceptional customer service and also helped us throughout the procedure . Our entire process went without any hassle with Trisha service. Any time would recommend this location for storing stuff .

I’ve done my share of moving as I own a local moving company and I’ve had quite a few bad experiences. This location has shifted my view, it’s clean from top to bottom, and most importantly no pest issues. The manager does a great job making sure you understand how make storing your valuables easy. Hands down the best experience I’ve ever had with a storage company. I will recommend my all my customers to this property.

Great facility Hy was amazing

Great customer service Hy greeted me with a smile will recommend this location it's always clean

This was an excellent experience getting the storage for a short term. TRISHA made both getting the storage and closing the lease. She was very professional, easy to talk to and made the whole thing very easy and uncomplicated and helped even locate the exact storage unit and helped explain the various parts of the lease.

Trisha provided stellar customer service! She went above and beyond to answer our questions and made the process of renting a unit smooth.

Liz was awesome and has great customer service!!

The lady front desk is so helpful and sweet!!! Thanks so much

Very friendly and well maintained. Front desk person Trisha,such a good person explained me everything patiently and helped me my first time. Would recommend this place.

Hey was amazing! Very helpful!!

Excellent Customer Service

Great customer service

My experience with public storage wasn't terrible. The communication in the beginning was not the best. The loading door and the elevator doors close way too quickly. It makes it a lot more difficult to get your stuff into the elevator. I did have a wonderful experience with an employee there named Liz. I was mistakenly charged for an entire month after I had already canceled my unit weeks before. Liz went above and beyond the entire day to make sure I got my money back. Constant communication and she truly cared EVEN THOUGH it was her last day of employment there due to a job change. She could have just blown me off but she didn't. She and her boss Amanda worked very hard all day long to get my money back to me and apologized sincerely. I really appreciated the action they took in order to make sure I was taken care of. So all in all, the staff is great! The only complaints I have are the ones in my first paragraph and that I was charged by mistake but it was quickly taken care of. Liz and Amanda are amazing!

Liz was awesome, we got excellent service.

Great customer service from Liz! Very helpful and such an easy process.

Warm welcome when I first walked in the storage facility. Ms. Luz was amazing and wanted to help. She gave excellent customer service and knew her job well. Thank you for you amazing customer service to your customers.

Great lady Hy helped me with the online erental thank you so much

When I say Great customer service I mean great Hyanethis greeted me with the nicest smile when I was going through some thing she put a smile on my face she was able to help me get my fees waived will really recommend GREAT CUSTOMER SERVICE

Liz was incredible! We have a parking space at self-service public location in a different district and needed to speak with someone about our space. We came into the Witt Location and she instantly greeted us and engaged with our baby. She was so personable and went the extra mile to make sure we got the information we needed, even though it was out of her district. She made a few phone calls and made sure everything was taken care of before we left. Most associates would have just referred us to the number to call ourselves, but she was so much more helpful.

I was at the property yesterday and and was having problems with accessing building my access code did not work. Liz very carry me she gave me an access code so I can just punch it in and I but there was no wait time whatsoever and she was very sweet and patient with me cuz I do not know technology whatsoever and so she helped me with that and I do appreciate her and the facilities always nice and clean and I appreciate that too thanks

Liz helped me open my storage unit right at 6:00 pm (Closing time). Great facility, better people

Thanks for Liz for taking care to smooth move and providing good storage room

Liz is informative and detailed .

Liz, Property Manager, was very informative, accommodating, and kind. I recommend her without hesitation.

Best customer service hands down! Liz was friendly, helpful and knowledgeable about all of our questions and more. Not only did she walk with us to each storage room that we asked to view she also made sure we were able to utilize the locks ourselves. She made the rental process so easy and quick that we were able to move our stuff in quickly. I would definitely recommend using this facility as it's clean and convenient!

Liz was helpful, polite and handled everything quickly & efficiently. She went the extra mile

Miss Liz was amazing !

It was a pleasure dealing with HY, she was very polite and helpful.

Liz was incredible and so helpful! So glad we rented from here.

Excellent service from Liz, she explained to me the process and gave me the details and options, fast and friendly process

Where can I pay my monthly storage without being charged a fee?

I had the pleasure of dealing with Hi as I have been switching to a smaller unit. Outstanding customer service!!

Exceptional service with the lady service agent, Hiy. She was patient and quite helpful from the minute I called and once I arrived to occupy the storage. Clean facility and storage space was conveniently located on the first level.

Hy is great to work with. The property is clean and easily accessible.

Liz helped me and my family out . She was also a great communicator and had a great attitude. I highly recommend this public storage location 💛. Thank you Liz

Hy shines bright from rental day to move in day. She was super helpful getting us a unit. Later we called about mattress bags and she was on it. On move in day we chatted multiple times and she helped me when my access code ran into some trouble. She was great from beginning to end. The facility itself is clean and well kept. Front customer area is again clean and organized. No trash anywhere inside the building and storage areas. Bathrooms are clean as well.

They have great customer services and they also have good storage room

GREAT CUSTOMER SERVICE HELP ME DO THE ERENTAL AND GOT ME IN THE BEST UNIT FOR A GOOD PRICE

NICE PROPERTY Hy WAS VERY NICE AND PROFESSIONAL WILL RECOMMEND

Hy was amazing. I needed help with obtaining a storage unit and had aaaaaalot of questions. She never made me feel rushed or like I was bothering her and answered every one of my questions with kindness and patience. People like her and the amazing customer service she provides is why I would keep my business here even though the rates are constantly increasing.

If you want to rent at the Witt Rd location in Frisco, talk to Hy. She is the MOST amazing, helpful, patient person I have ever dealt with in customer service. Moving is stressful and she handles things in such a manner that eases alot of the stress. Great help!!!

Wonderful customer experience with Hya'Nethia. Very professional and knowledgeable. She showed me several unit sizes and explained the entire rental process. Property is very well kept. I feel my family treasures will be safe here.

Great service and experience!!!

Hy was very polite and very helpful with my visit. Very friendly.

GREAT CUSTOMER SERVICE NICE FACILITY

Hyanethia was very helpful helped me download the app

Good kob.

Amazing customer service by HY. Really impressed by her dedication to her work

Hy was beyond helpful today as we were searching for a new storage unit. I appreciate her knowledge and willingness to help us.

Hyanethia was very nice acknowledging and respectful will recommend

Very helpful and amazing attitude

Hy was nice help me get a unit thanks

Hy was very nice and she help me find a unit that works best for me for a good rate

Kelly was incredibly helpful! She was kind and offered tons of helpful information that made my day much brighter. She is truly an asset to the public storage customer service team!

I wanted to make sure I recognize what an AMAZING experience I have had at this location and especially with Hy! She is the EPITOME of what excellent customer service looks like. She follows through and has kept her word and always kept up communication regarding an issue I had. She is amazing and she has made my love to Texas a great experience..

Have had 4 storage units at this location and the service is terrific—both Hiya and Vicki are super helpful and have helped us manage our complex storage needs. Keeping some stuff here even though we are moving away from Dallas…

Very clean facility, helpful staff. I would recommend for anyone in the area that needs a storage. They also have a few flat carts at the facility you can use for free, made moving several boxes at once much faster.

Customer service is trash here.

Extremely unhappy. I fell that they did trick me,they gave me a rate and few month later they changed my rate. I have no choice,cause it will be more expensive to hire somebody to move all my stuffs. I am stuck,but they will never get my money again,this is the last time. That is not a way to do business.

We have 2 storage units at the Witt Road facility. The property manager Hy is awesome. So nice and accommodating. Highly recommended.

Great customer service would highly recommend property manager Hyanethia was very helpful

Hya'Nethia was terrific! She walked us through all of our options and was patient while we were frantically trying to find a place to store our possessions from our storm damage. It was so nice to have someone so nice and knowledgeable to help us. We would recommend the Witt Rd facility to anyone!!

Hya ‘Nethia is so professional and wonderful to work with. She made our nightmare from the flood and gave us storage information and walked us through the size we needed for the furniture smoothly. Thank you Public Storage for hiring such a professional and kind and understanding employee. She is definitely management material.

I was a little upset when Public Storage in Frisco raised my rates. There is no contract and I suppose it is there ability to do that. I called and complained about the charge being significantly higher and the attendant I spoke with said she would run it up the flag pole and she did. Within 24 hours or so I received a call back and they weren’t able to give me my initial rate but somewhere right in the middle. Being a tougher time living in America every dollar counts. I appreciated them working with me and I stayed because of it. The facility is clean but does not offer a dumpster to its tenants. I don’t think any of them do but it would be greatly appreciated if they did. Bathrooms are clean and serviceable and the rates are fair. Just pay attention because they may raise them on you when you are not paying attention to the emails. I like how it it climate Controlled and there is even a security guard. They take Covid-19 seriously and will ask you to wear a mask. They are not animal friendly so don’t bring in your pup like I did one time. I was kindly asked to not bring animals in. My dog is a service animal but I have obliged as to not have another incident. I would recommend this location as it is in a well lit area and there is so much security. Let me know what you think of this location.

Best customer service I have had in the last 12 months Hya' Nethhia provided us with great sevice

Really nice facility Hyanethia help me get through my erental process was fast and easy thanks

Great customer service

The past 3 years have been great. The facility was clean and safe. The manage Hyanethia was very informative and pleasant. The customer service the entire 3 years has been awesome

Hya’Nethia was very helpful she helped me down the app it was quick and easy thanks for your help

its ok just another storage place. Security is not an issue at all. I did not like that they had the restrooms locked down except for the ground floor. I really do not understand that concept except that the workers are saving themselves some cleaning time. Everyone touches the elevator buttons, and uses the flatbed trucks they offer so what is the big deal with the restrooms being opened if it is a covid concern. Also they give you a price but watch out there are behind the scenes extra charges.

UPDATED: The location manager spoke with her regional mgr and was able to get a partial credit for the month, which is better than the alternative. Still, there should be a consistent policy for both online and in-person rentals, or the customer should be told of the different prior to signing up in-person. ------------------------------- Beware - Discount only available on-line, not in-person. Very disappointed with my first experience at this location. I made a reservation on-line for December 28th, expecting to pay $1 for the first month. I went into the office to provide payment and ID on Dec 7th. I was told by the person there (Holly) that my account is paid until Jan 27th. I just got a bill that a full payment is due on Jan 1st. After talking with the manager, I am told that the "$1 month" is only available on-line, not if you show up and pay in-person. If you show up in person, billing begins that day, even though my paperwork clearly shows "Move-in Date: Dec 28th". Buyer beware... If you want the discount, make all the arrangements on-line.

The place is nice. Location is great and office folks are Awesome. My only negative is how the price is roughly 50% more than when we signed the papers, 2 years ago. Other than that we are very pleased.

Public storage has been such a blessing the last two years since I’ve moved out of my home. The staff there is very accommodating and understanding and will work with you as long as you’re making payments towards your unit. Hya is usually the rep that helps me and is ALWAYS friendly, helpful and very professional when calling or reminding me about my my unit.

Hya'Nethia was super helpful and informative!! Took great care if me and my crazy kiddos!! Thanks so much!!

Wow! Pleasantly unexpected above and beyond customer service by Hyanethia, the manager. From start to finish. I reserved a unit online and received a call almost immediately scheduling a same day appointment. She was very thorough when we met, explaining everything in detail, and had a great personality. The unit and facility is also very well maintained. I'm so comfortable renting a unit here and will recommend to everyone I know!

Very friendly and helpful!

Hyanethia was AMAZING. Anytime I was late on a payment or had any concerns SHE was there. The notes she left on my account to the customer service she gives just talking to her in person or over the phone. She made my experience very helpful. Thank You Again!!!!

Affordable prices; tidy spaces. Temperature control is optional and comes at an additional price. The lights in the storage areas turn on as you go in order to save electricity. The deadbolts are a littler weird, but easy to handle. The staff here is exceptionally kind and very helpful. Overall I like this facility and feel like my belongings are safe.

They are very friendly and helpful. They helped me get the right storage unit for my needs.

Great service HY WAS GREAT HELP

Brandon was phenomenal, extremely great customer service.

Great staff

Facility is very clean... Customer service is also great ... Hyanethia is very sweet and pleasant 👍👍😊

Amazing customer service! Property Manager very knowledgeable and honest. She presented us with all of the available options afford to us. I was very pleased with my experience. I will definitely refer people to this particular storage facility. Thank you Public Storage.

Hyanethia was very nice property was clean answered all my questions with no hesitation total recommend this property

Noah is awesome! I was treated well, communicated with throughly. When I arranged the storage unit, I expressed I was in a hurry and they accommodated with grace. Place is clean, with cameras everywhere. The entire staff is helpful and professional. I even received a curiosity call prior to my next bill being due. I highly recommend this storage facility. Paula

Hy and vickie was nice and helpful there service was outstanding

Customer service is very nice great service

Customer service is very nice.I has great time with them.

Manger was very helpful and nice me and my family needed a storage unit very fast. Everything fit perfectly she was on the money thanks again for all your help.

This location has great customer service they where professional and offered so much help Thanks Hya'Nethia for making my experience a great one.😁

I have a storage unit and brought in a new customer, the Manager was very helpful to assist

Hya'Nethia (Manager) was so nice to me by reaching out to tell me that I needed to take care of my auto-pay that didn't process through. I had no idea and in a matter of minutes we were able to resolve it over the phone. I would recommend anyone to storage with Public Storage at this location.

Hya'Nethia was very nice professional clean facility her attitude towards me was outstanding work flow better then others love her conversation Nice smile personally loved it... keep up the good work Hya'Nethia very helpful.

Hyanethia she was a very friendly beautiful smile customer service she helped me out tremendously got me in and out she is a five-star worker she answered all of my questions with no problem you should make her a GM.

I guess i must be the unlucky one as the treatment i get here by the property manager is less than 1 star. Property manager is very rude. I have 2 units here only because it's close to my home and it's a relatively new facility. UPDATE-10/28/2019: I got a call back from the District Manager today and from the sound of it, they do take these reviews very seriously. I appreciate that. I hope that what comes out of this is personal improvement in customer service and professional growth and it's a win-win for all.

Great location and even greater people. The manager Hyanethia was very helpful, and had a great personality. She went above and beyond exceeding my expectations for a storage facility.

Kelly was great! Very helpful and professional.

Kelly was one of the best public storage employee I've ever had assist me. keep up the great work!

Very secure.

Hya’Nethia was very helpful! Definitely ask for her when you come.

Nice clean property

friendly service. quick and easy.

Hya’Nethia was very helpful and informative about the location and the process. The location is very clean and seems safe as well.

The staff was great , Mrs Vickie and Hya were amazing!!!!

Place is always clean Vickie is always very helpfull

Hya’ Nethia

Hya Nethia

Hya ‘Nethia provided great service and was very helpful.

Great customer service

Great customer service.

Arrived today and was greeted with a smile and great personality. Was given a tour of different storages and to see what best fit our belongings.. Facility was very clean... I would recommend this facility and ask for Manager/Hya’Nethia very aware of things going on around the facility.

Hya'Nethia and Sherry were very nice would totally recomend helped me with all my storage needs and answered my questions nice and clean

Hya'Nethia was nice answered all my questions clean facility and would recommend

Hyanethia was awesome! Made me feel like family. Highly recommended

Elevator wasn't working all weekend long. Lines to use the one were extremely long, meaning the movers I was paying by the hour took longer than needed. We were waiting sometimes 3-4 'cycles' before being able to use it.

Nice facility everyone was nice and helpful real clean facility

Sales person was Adam and Hya Nethia Great Customer service and great location

Hyanethia was awesome! She walked me through the whole process. Not only was my experience quick and easy but she made sure I had everything I needed.

Gaither, Brandon, Hya'Nethia,Vickie, incredible service! I never had it so good. Carl Terrano

As a business owner, time is probably our most valuable asset. We need to engage with needed services that are seeking out our best interest as well as providing impeccable customer service. This goes a very long way in allowing focus time on other pressing concerns. Hyanethia and the team at Public Storage have been a joy to work with in the provision of my storage needs. I highly recommend them and plan to continue being a happy and satisfied customer for a long time!

Hyanethia was awesome

Hy'anethia was fantastic! She made sure we knew exactly where our money was going. Fantastic customer service skills, and a great saleswoman overall!

brandon and hyanethia have wonderfultimately customer service

Great service provided by Hyanethia!

Great customer service!

Great quality customer service

Very clean place and affordable prices. Wonderful staff! Ask for Hyanethia and Gaither, they were super friendly and helpful!

Awesome Awesome experience. Hyanethia and Gaither were so helpful to me and my husband. They were both so patient with us and really helping us to make the right decision.The experience with getting a space was on point. I will be sending more people to this location.

Great storage unit!! Hyanethia, Leslie, and Amanda are great to deal with. Great promotions!

I work with Hyanethia and she was amazingly helpful and polite.

Hy'anethia was awesome!!! Her customer service and patience with me were on point! She took care of every question that was asked! Will most definitely send more customers to this particular unit! Thanks again!

Julie was very helpful, and informative! Thanks!

Hyanethia was nice and friendly would recommend this facility it was quick and easy and answered all my questions with no hesitation good prices also

Hyanethia was nice and answered my question she always smiling would totally recommend

Hya'Nethia is amazing! She got me everything i need ASAP the unit is amazing and i got all moved in the same day! Thank you so much! True 5 star experience!

This was my first time purchasing a storage unit so I was a little apprehensive during the entire process. Upon reserving a unit, I had received a call from the Public Storage Staff to set up a time where I could come by to review terms, sign lease and inspect the unit I had purchased. I brought some of the items I wanted to have stored with me in order to feed two birds with one scone. I arrived to the facility and spoke with a nice and friendly staff person - Julie Maddox. She was both warm and professional and answered all of my questions as well as gave some good recommendations on how to further protect my valuables that I was storing. I will say that the facility is nice, the storage unit is spacious, the price is accommodating to my budget, and the staff are very helpful. Definitely recommending this facility to my friends and family for their storage needs.

Julie was very helpful and clear with the details. I appreciated her answers to my mundane questions

Hyanethia has great customer service and very informative. Public Storage has great rates!

I love doing business with this location!!! The manager Hyanethia is very professional and knowledgeable. Last but not least it is a clean facility too!

Hyanethia was very nice , she answered all of my questions regarding the unit . She was very nice and friendly . The unit and facility is very clean , I would recommend to anyone.

Went to my storage facility to assess damages, and to retrieve some of our winter items, and walked into a disaster. Brand new public storage facility with a roof leak. Serious water damage!!!! Spoke to the agents at the desk who said, "It's 545, and I get off at 6pm, it's nothing we can help you with", You have to call the regional manager". I asked to switch my unit, She replied we can, but you won't get the same rate, It'll be much more". I'm so pissed!!!!

Thanks for keeping my stuff secure!

The facility was clean and I felt my things were secure and not damaged by the heat. Would recommend.

Very nice facility with all units indoors and temp controlled. Hyanethia is a super property manager and was very helpful. Great security, convenient location, great rates and CLEAN!

Read everything carefully as they will tack on extra items like Locks, even if you already have one. I wonder what will be on my bill next month. A little extreme for $120 for less than a month of use so far.

Beautiful new property. Clean. Shiny. Staff helpful. Good prices as new property fills up.

Hyanethia and Codi were AWESOME! They made the process easy and their customer service was GREAT!!!

Hyanethia is awesome. Great customer service!

Codi was a great help! She answered every question happily! The facility was very clean and nice as well.

Great, knowledgeable, friendly staff. Excellent climate controlled building. Great prices.

Super Friendly, Knowledgeable, and the Best Price by Far!!!

Best staff ever!!! Want to thank Hyanethia and Melissa for helping me through this stressful process of moving and making it such a Easy process to rent a unit!!!! Thank you!!