Public Storage Self-Storage Units at 1601 E Belt Line Rd, Coppell, TX

Monika was nice and helped me settle in. Thank you again for the good customer service.

Monika was amazing to work with when moving to my new storage unit. She mops the unit floors, she's often on property and making sure to keep the property free of trash and unnecessary debris. There was an issue with the previous tenant's small animal, and she took care of that completely. The unit was pristine when I moved in. She actually likes working with people, which is great for Public Storage.

I love this location I'm very happy I decide to store my things here. Monika is super friendly, very professional, and extremely helpful. She goes all out to help customers making sure that they're satisfied with whatever issues that they called about or come in person with. She tries her best to solve it. She is such a wonderful person. Thanks Monika for all your help. Truly appreciate all that you do.

My name is Ron and i have been a customer since summer 2023. Access to the property and my unit was very good. What made my experience great was the property manager Monika. My first encounter with Monika was a couple of weeks ago when she rode by my unit in cart and complimented me on our neat and organized my unit was. I recently met Monika again to discuss a recent rent hike and Monika advised me on my options. My last contact was with Monika today during my cancellation and i am sadden i will not see Monika again. Monika is a wonderful and warm human being, down to earth, with great interpersonal skills and Public Storage should use Monika as their prototype for promoting their product. Please take the time to thank Monika on my behalf.

Monika is always very helpful. She keeps the property in excellent condition, got the gate fixed quickly when it stopped working, sweeps and mops units before being rented. I have rented a unit there for several years very happy.

Monika is new to the place But she is too good , helps me with my accounts and she is super experienced manager.

Monika, she was awesome in everything that she done to help this little senior citizen out on today...I wish you all had more csr representatives like Monika....She have made my day... ❤️❤️😁😁

Monika was very helpful in assisting at the property.

Monika was awsome, she was extremely professional and friendly, helped me understand everything. She deserves 5 stars...

We were greeted by Monica. She gave us thorough information. We were glad to see the office was open on Sunday morning with a live person. All my questions were answered. Customer service is very important to us. We were in a hurry and will be back next week.

Monika is very rude claims to be a manager I asked for a higher level personnel and she hung up in my face ! She’s very disrespectful and needs to find a different job! Hopefully someone higher up sees this and can contact me ! I’ll be calling corporate now !

I worked with Monika public storage coppell incharge. She is really good and helpful to customers.

Worst customer service, worst property management. Present team don’t respond to complaints, doesn’t answer, don’t call back. And now we are waiting at the office for more than 30 min, no one at the dusk.

There’s not usually anyone at the property but finally got the DM Alex and she was prompt to answer and handle my issue. Only reason for the 5 star review

I’ve used Storage 5x10 recently (July and Aug2023). I was able to fit my one bedroom stuff (two beds[1queen+oneking size] and few boxes as shown in attachment. There have been Rats moving around and u can hear them when u visit storage. They didn’t cut open my beds, but used my all boxes and beds as toilets. So worst smell of urine and other. I have to throw beds and bed sheets away due to unbearable smell. *If u love rat smell, then U would be delighted here.

Had my mothers things here for over 9 years I tried calling for 2 days and got no answer so I finally left a message which they called the day before the unit went up for auction but since I didn't get paid until 3pm the next day I lost the unit. Had just a little bit to pay and within 6 days it went from 116 up to over 360 bucks. They make sure you loose your unit. Shady people work here.

Such a terrible experience over the past couple of days at this site. I didn’t realize that they don’t prorate at P. S. and so I got my stuff moved out on Wednesday, May 3, 2023. I called customer service to ask if they could prorate the amount for me and they said that they don’t prorate according to their contract. It would’ve been nice if the associate at the front desk would’ve told me that I still had 27 days I could’ve used, but he didn’t. He just let me close my unit out and walk away. So, the last two days I’ve been trying to ask a property manager at this site if I can have my unit re-opened up since I paid for it. I want to put some stuff back in it and use the rest of the 3 1/2 weeks that I’ve paid for. But, to my dismay and other customers’s dismay (other customers have been showing up at this site the same time as me as well), no one has been at this property for the past two days. Also, some people at customer service tell you one thing that you can do to get help and then when you call back and get a different customer service representative, they act like they can’t do what the other person just said that they could do. So, people aren’t on the same page within the company and you’re ghosted with customer service representation at the physical locations. (I drove over to the MacArthur Blvd location and no one was there to help me either). Something is seriously wrong with this company lately!

Rent way to high. Some units flood ruining stored items

Thank you Brian ! I must say that he exceeded my expectations in every way possible. From the moment I walked in, he greeted me with a smile and was eager to assist me with all my storage needs.His professionalism and customer service skills were impeccable, and he went above and beyond to make sure I had everything I needed. Brian was very patient and understanding, and he assisted me with some challenges I had regarding my previous storage.His knowledge of the facility was impressive and he took the time to explain everything in detail, making sure I had a clear understanding of the options available to me. I felt confident in my decision to rent a storage unit from Public Storage, thanks to Brian. Overall, I highly recommend Public Storage and working with Brian for all your storage needs. He made the entire process stress-free and enjoyable. Thank you, Brian, for your wonderful experience and outstanding customer service!

Be wary of a 5x10 the unit is actually 5x9’3 but they call it “approximate”. Everything else is fine, but as soon as I no longer have an immediate need for this unit I’m cancelling. You don’t round up 8 inches

Clean and Safe Environment 🤗

This is a great location on Belt Line in Coppell.

Tee was great with her help. Confused and made the transaction to transfer smooth and easy

Fantastic help when the place down the street was closed! We are now Public Storage fans. Holly was quick, precise, and helpful.

Great place. Tee was a very helpful, friendly person.

Super convenient and easy process

Tee was great. Thank you for your prompt service and making this an easy experience

This review is a shoutout to the Manager Tee. She was amazing, friendly and provided wonderful customer service to us. Over the last weeks, we have used three different storage units, ranging from their smallest option, the 5x5 to their 15x20 option. She has been nothing but helpful in assisting us with our move in and move out from each unit based on our fluctuating storage needs. It was my first Public storage experience and I have to say that this location gave me nothing but positive vibes. Tee is gem and should be valued and appreciated for the care and standards she has for her customers and others.

Thank you for being so helpful with my rental. Tee was great.

No one was there for an hour so we had no one to help us . You can't even use their dumpster without paying. Horrible service.

Tee was amazing , she helped me so much with a small i conviene I had. Thank you guys so much as well as the other 2 employees. 10/10 recommend !

Tee was awesome. So impressionable and helpful. Very nice and made everything right with our first time renting a storage unit.

Tee was great. Thank you for your help

My experience with working with Tee (Property Manager) at the Public Storage unit at 1601 E Beltline Rd, Coppell, TX has been exemplary. Tee is knowledgeable, professional, courteous and quick to help where she can. Tee is a rock solid valuable employee in my book. The property is clean and well maintained.

Tee was very helpful, professional and knowledgeable about the property in renting units. Came in for information but will return to rent.

Highly recommend this location! Kaylah and Tee were really helpful and accommodating. They made a stressful situation a great experience for us. Both our booking and cancelation went very smoothly thanks to them.

This company will raise your rates without notice. Won’t call back to give you update about your bill after speaking with someone. Then will add other fees as your account while you wait for a response. Do not use them there are other companies out there that will not treat there customers like this.

Tee is always great with her customer service. Thanks girl

Tee was extremely helpful during my visit today. Thank you so much for a seamless sign up for my storage unit.

I was helped by Kayla. She was very friendly and got me a unit in no time!

Kaylh & Tee we’re great! Thanks for the help, would recommend!

Kaylah and Tee were very helpful in making my reservation. They helped me with all my questions, would recommend them to anyone!

This place is awesome! Tee and Kaylah were very helpful in regards to the rental process. Very clean location.

Tee gave great service. Thank you for your help and getting me in to a storage space.

Ok

I am posting this to give Ms. Tee some much appreciated recognition for her help with my accounts. She went above and beyond and took the time to help me with the problem that I was having, she could have said I can't help you with that...but she didn't and I am thankful to her for helping me. Ms. Tee, keep on being a Blessing to others and GOD will continue to Bless you.

Tee and staff has always been helpful with questions i have and with my transfer.

Great storage space for anyone looking for a safe place to store your stuff!! Also the customer service that Te (the employee) gave me was excellent and diligent and made sure all my questions were answered and that I was taken care of. Great job Te!! Highly recommend!

This Public Storage is well kept and clean. Tee was helpful and extremely kind. Great location.

Tee was very friendly and helpful. Really excellent customer service!

It isn't bad and isn't great. Just your average storage facility.

Totally friendly service and knowledgeable staff! Thank you!

Really zero stars. I was promised a unit that would be easy to get a boat (gave dimensions) in and out of and went to look and it was right in the middle of other units with not much room to back the boat in and out. The phone number is not correct that is listed. I called 2 numbers that I had for this location and was transferred to customer service, after a wait of over 30 minutes, they advise me to call this location. I told them I did and this is where I end up. They give me a number out of the air and I call and it is the correct location. I was quickly advised that all they can do it is refund my lock even though they did not deliver on their promise and I never put a single thing in the unit. Complete joke of a place. I know I will never deal with Public Storage every again.

Very disappointed, reserved online. When I showed up next day they told me unit had been rented out already. “Online reservations only save the price not the unit” is what I was told. Multiple times went by office during office hours and no one was there. Called and left message with district area manager and no one has ever called me back (been over a month). If you try to rent online, to have to buy their insurance on top of rental fee, If you want to use your own/different insurance, you have to go in person to rent unit.

Kinda small and the code does not always work

Staff has been very friendly. However, my rent is increasing 175% after only being here for four months. There was no official documentation letting me know ahead of time, either. Just happened to catch it when logging into the online account. For that kind of rate increase, you could store your items at a newer, climate-controlled facility that is in better condition. Certainly more of a Public Storage as a company issue than a property-specific issue.

Tee was awesome and made the rental experience fun and easy!

Great Professional Staff, easy to work with!!!

Tee is awesome! She is so friendly, helpful, and expedient! I am looking forward to working with her and renting from Public Storage at Coppell for the second time!! I highly recommend— good customer service is alive and well here. There is GOOD reason they are nearly at 100% capacity (and stay there)!!

Tee at the Coppell location went above and beyond in helping us find the storage space that we exactly needed. She was very professional and made this process stress-free. Public storage is very lucky to have someone like Tee.

One of the best customer satisfaction I have ever experienced. Simply the best and amazingly knows what they are doing. Shout-out to Miss Tee, you are awesome! She takes care of you and treat you as family. She will guide you through the whole process to ensure you clearly understand and don't miss a thing. Great service and person as well. I will definitely recommend this place. Thanks!

I have used the storage facility on Beltline in Coppell for one year. While the employees have always been friendly (if you can catch them in the office), Public Storage fails to receive a positive recommendation from me for these reasons: 1. They increased their rates $10 right after Covid hit 2. They just increased their rates !0 dollars for the second time in one year 3. They force you to buy the $15 insurance fee 4. I have gone by many times to pay my bill and nobody was ever there so I sat in my car and had to call the toll free number while sitting in their parking lot 5. I was told once that I would receive a late fee waiver once as a courtesy by one person and then later told that I wouldn’t receive it. Had to call a manager to get everything straightened out That being said, I will be removing my stuff out of this storage facility ASAP and will not be returning the next time I need to store my belongings. 6. They charge $20 late fees

Tee was very friendly and informative to us while we were searching for a storage locker. She helped us get the correct size for the best price. This was a great location with excellent customer service.

Needed outside storage space for breathing room while working from my teeny apartment and got just what I needed here. Tee showed me space options, available locations, helped me understand the process/access/locks, got me signed up, and fulfilled my other requests like signing up for auto pay. The cost was reasonable and location nearby. So glad to get some space freed up!

Tee

The best place to have your property value. Thank you so much.atte maurice.

Super helpful service. Glad I came here

Tee was very professional answer all my questions. Very friendly and overall had a great experience.

I just wanted to take time to say, I was checking out the storage units in Coppell. Emily was so knowledgeable about the units and the area. She’s was all smiles. Thanks Emily!

Tee, the property manager at this location, was INCREDIBLY kind, friendly, helpful, and informative! I really appreciate her high quality customer service working with myself and my parents. She answered every single one of my questions with as much clarity, honesty, and professionalism I could have asked for. I highly recommend this location and I specifically would recommend anyone work with Tee in particular. She was fantastic! This location also provided us with exactly what we were looking for, with promotions, and easy to complete paperwork. E rental is the way to go!

This is my second time to use this place. Staff is very friendly.

Fast and friendly! Rented one of the biggest units she has. Clean unit, clean property and wonderful customer service. Will recommend to family and friends. Thank you again Tee for making this such a great experience.

Came in looking for packing supplies and was helped by Tee. She was super friendly and helped me figure out what was going to be my best option. Even got a discount on my boxes for buying 10.

Thank you to an amazing worker by the name of Tee. Even tho her property did not have what I needed, she took the time to help me find another property that had what I was looking for. Amazing customer service and I definitely felt she went above and beyond to keep me as a new customer with public storage. I would have rented at this property if she had what i was needing. Thank you

Tee has great customer service. Fast and friendly

Krystal has great customer service very knowledge and highly recommend

Friendly service, clean facilities and opened during posted hours.

Krystal is amazing! Her customer service is top notch and she was willing to go the extra mile for me to make the whole experience a smooth. Highly recommend this location!

Always greeting customers,place is always clean,great location. Love it

Krystal was so lovely to work with! Her professionalism and willingness to go above and beyond for us was amazing! We last minute (as we were moving our entire house contents) in to our unit, had to obtain a second unit. Krystal quickly helped us find something close to our main unit. Thank you, Krystal for making our experience at Public Storage so easy.

Great customer service Krystal

Thanks Krystal for going above and beyond and calling me when my payment was almost due to avoid late charges. Will recommend to others

Krystal was really helpful and answered all my questions. Very nice person great customer service will recommend to friends

I talk to Krystal. Extremely happy with the service. She is very profitional nice personality and knowledgable.

Super friendly and fun staff!!!! Extremely helpful.

This is one of the finest storage units i have seen. The property manager, Cindy, keeps it well maintained and very clean. She was a huge help in helping me decide the correct unit for my belongings and was always available to answer any questions i had. Very satisfied with this location and the friendly staff!

Great customer service

Cindy was wonderful she took really good care of me and found the perfect unit that fits all of my needs. I would and will definitely recommend. She ensures that the property is secure and makes sure that all of the units are cleaned properly. 😄

Cindy and Debbie provided me with outstanding service! They are both very friendly, kind, and knowledgeable about their job! I feel extremely fortunate to have my personal belongings stored there. Thank you ladies!

Cindy and Debbie provided outstanding customer service today while I was trying to decide on the storage unit size I needed. Both were extremely friendly and helpful! This location is very clean and convenient. I have used this location in the past and was extremely pleased. Pricing is excellent!

Cindy and Debbie were awesome. The space was clean and secure and accessible exactly when I needed it to be. Recommend!

Cindy is the best and her personality can sale anything! Thanks for the 2yrs of greatness..

Clean good manage easy to deal with

Cindy was great, she was very helpful!!

I had a great experience here. The staff Cindy is so nice and super helpful!

Awesome storage and management!

We had a wonderful experience here. The staff is great and super helpful. Debbie is awesome!

Cindy the manager at this location is wonderful! She is thoughtful and so dedicated to her tenants at the storage property.

This is an Amazing large Public storage facility with a friendly staff (Cindy is Cool), I would defiantly recommend to rent this facility.

The ladies that the location were friendly, professional, and knowledge. They set the standard for true customer service. Cindy and Debbie have earned my business. Thank you Queens

She was great.

Cindy is very nice and professional. The place is clean and well kept

Everything was great!

Needed a last minute storage unit, and Cindy was super nice and sooo much help, she made the process fast, easy and enjoyable with her friendly personality and all her knowledge. The prices here are great and the property is very well taken care of. if you’re thinking about storing here, I 100% recommend you do it!

Cindy is fantastic! What an awesome experience. Who knew getting a storage unit could be such a good time. Prices are great too!

Cindy was the best. From the moment you walk in the door you are greeted with the utmost warmth and friendliness. She listens to your needs and makes sure you get the best option available. I would recommend going to see Cindy at Public Storage on Belt Line.

Cindy is too funny

Reasonable storage rates. Well looked after. Very friendly staff.

Cindy took the best care of us and found the most accessible spot to store my car while we were moving from out of state. She made the experience hassle-free, enjoyable, and entertaining, to boot! Definitely ask for Cindy if you are storing with this facility.

We stored one of our cars here during our move, and we could not have asked for a better experience. Cindy was extremely helpful, and we had no question that our car was safe with her! She was always available whenever we called and has the most positive and fun attitude. If you're looking for a storage facility that is affordable and VERY secure, with knowledgeable staff who are passionate about what they do, this is the place!

Great place. Cindy is the boss!

Me and my husband have had the best experience I highly recommend them

Just a little hidden gem! Perfect size. Small, clean and perfect. The process getting our storage is easy. Walked in, showed us our unit and signed our paperwork. Cindy was very helpful.

Cindy is so good at her job! We were having quite a tough day with moving and she just brightened up our day. Her service was impeccable and she explained everything like we were family. The storage is clean and well organized.

Miss Cindy was wonderful and so helpful, especially for a fist time storage buyer, she was so fantastic 😀

We just moved our stuff out of this storage unit after several years because we finally do not need one anymore. This is a great place. Good location, clean, and reasonably priced. Well maintained facility that looks as good as it did years ago. We never had any issues but if we had a question Cindy and Deborah were always available and ready to help. No nickel diming on the contracts or surprises on the invoices. If we need a storage unit in the future, for long or short term, we will definitely return.

Cindy called me the day before and answered all my questions. She's the property manager and she had a beautiful disposition. Debbie took care of me. There was an annoying woman who kept interrupting us but Debbie made her wait and never lost Focus on me. I was there first and she made me feel like a valued customer by not letting someone ruin our interaction. She was funny and serviceable. Diligent and quick. She let me know everything up front and all my options. She was also very personable. When I let her know that I was leaving town to be a flight attendant she congratulated me and wish me luck. This is the kind of customer service I wish I had everywhere!

MS.Cindy is always great and helpful..

Cindy is the sweetest service rep! Very helpful and explained all the terms of the lease and promotions. I would highly recommend this storage location.

I have had nothing but good experience with this Public Storage and can highly recommend them.

The manager Cindy is doing an excellent job. This public storage is highly recommended !!! Thank you.

Cindy was extremely helpful and sweet lady. Gave me all the information I needed. Thanks a lot

Cindy is amazing!!! I've had to reschedule a few times and she was so accommodating and sweet! I finally was able to get in and she was just as amazing sweet in person. Cindy makes you feel like you are part of the family. I normally pay online but I might change that and come in person so I can see her. Thank you, Cindy!!

Cindy is absolutely amazing! Thank you so much!

Cindy is so helpful and a delightfully wicked sense of humor!

Wonderful experience ! Cindy is great ! Thanks !

Awesome customer service, Thanks Miss Cindy for your help!

Easy access, Good service and friendly support by Cindy

I just completed renting a unit for our company at Public Storage at Beltline & MacArthur. Cindy is a gem. The unit is clean and in good order. It was an A+ experience!

good location, space is good .friendly staff but must spray your unit.

Cindy is awesome, so helpful

Ms.Cindy was a great representative and provided me with great customer service throughout my time renting my unit.

I am happy with Public Storage. Cindy is always friendly, courteous, and great to work with.

These people let me store my dead bodies and nukes here at a very acceptable cost. The management was helpful and the storage spaces were huge. Thank you Public Storage, because if it weren’t for you, I would be in jail for murder and attempted terrorism.

While waiting for our down-sized home to be built, we stored our entire house contents at this facility. The manager, Cindy, set us up with two units and made the experience great for us. The facility was always clean neat and operational. Cindy was a great source for suggestions, hints and available to answer any questions we had. I appreciate the way Cindy and her crew treated us.

Cindy is knowledgeable and professional with a genuine desire to serve and help her customers. The property and units are clean and secure. What a well managed location!

Cindy was wonderful about helping me figure out how to manage my unit after my divorce. The only con is that the rent on the unit went up considerably after several years. However, she offered a lot of solutions on how to navigate this. She is awesome!

Cindy was amicable and knowledgeable. She didn’t try to sell us anything we didn’t need but gave us really helpful tips as we prepared to love. She took the time to walk us through the unit and help us find the best fit.

I have had a storage here for well over a year and this is the best facility I've rented from. (Including other public storages). Miss Cindy is the main reason for this. She is always kind, helping, and on top of things.

They have the best staff you could ask for. Very helpful and the nicest people. A very clean and well kept business. I know my stuff is secure and in great hands.

Lisa was awesome and very helpful. I would definitely recomendr this location

Lisa was delightful and helped me renew my auto pay. I thank Cindy for calling me before I had a late fee. I am happy.

I had a wonderful experience , Cindy was really helpful i definitely would recommend this location to anyone i know. Berenice Castillo

One day I was organizing my storage unit and returned the next day to do some organizing & discovered that I had lost my Cello, a musical instrument worth approx $500, and left a message for Cindy/Lisa to ask if anyone had noticed it. Sure enough when they made their rounds they noticed the Cello, put it in their office securely, checked the entry records, and figured out quickly that it was mine. Someone could have easily stolen my Cello and it would be gone for good. But thanks to good records on who enters/exits, their regular doing of rounds, and their follow up - I still have my Cello. This is just one of many examples how this Storage place's people take care of their customers.

The ladies at this location are amazing!!! My car died and she saw me walking up and came and got me then offered me food and drinks till AAA came to jump my car. The service is amazing this place is the place for everyone! Service is amazing!!!!!!!

Cindy is the best! I always use this location for all my storage & moving supplies. This is my 3rd time leasing here! I recommend it

​Cindy was OUTSTANDING! She was very professional and customer service focused through out the entire leasing process. . It was a pleasure meeting her and Lisa. . I will return should I have any future storage needs and also HIGHLY recommend this location for anyone looking for a SAFE and CLEAN place to store their personal property. . .

Lisa did a great job informing me and advising.

Cindy is awesome she has a great personality and really cares about her job. She puts a smile on my face every time I stop by.

Lisa is Awesome!!! Totally took care of me and helped me with my needs! Much appreciated!

Cindy is just the best! Super nice and very professional!!!

Cindy does a great job with customer service and keeps me informed of all the updates. Always makes a point to cruise the property and stop by to say hello.

Cindy was great to work with she made the process easy. The units were clean and this business is well run. I highly recommend it

It was divinely orchestrated! When God does a thing, he does it in (Excellence). Ms. Cindy really does enjoy what she was gifted to do and that is to serve people, all people. I'm so glad to have encountered her and she I. I'm facing homelessness and she made storing my property painless. She cares for you, I know!

Cindy was very helpful in getting me set up with a storage unit. The premise is clean, the unit was well-kept and the grounds are efficiently monitored. I would highly recommend this location for your storage needs!

Cindy and her staff are beyond fantastic.. they are very friendly, professional and were very helpful...if I could give them a 10 star rating, I would...I would highly recommend the Coppell location....

OMG!!!! Both Lisa and Cyndy gave me the best experience in the history of storage units!!!! I want them to ALWAYS be here!!!

Lisa did a great job at helping me with my purchases as well as making sure I had everything I needed before closing up for the evening.

The people here are very nice. However my mother was locked out of her storage unit when her rent was not due. I made sure I moved my mother out of her storage in 29 days within the appropriate time and she was still build one day late. But she had already moved out and was build a late notice for the following day. After verifying in their system that there was no code entry on the day we were billed for storage use they turned around and invoiced my mom 9 days later for whole new month after we were gone. Then they took off the 1 day late and the late fee but still filled her for a whole new month after we had moved out in less than 30 days. So about 15 days after we were gone they decided to stop billing her unnecessarily. But most the staff is very nice.

Mrs. Cindy was the best! She really made my entire storage experience a breeze. 10/10, I would absolutely recommend!!!

Great security and Cindy was great! Answered all questions and made the process easy.

Cindy is so professional & congenial. Makes you feel welcome & very supportive with all services. Phenomenal representative for Public Storage! Thank you so much. Cindy...you are valued & appreciated.

Great customer service by Cindy!

Five stars for Cindy. She was awesome to work with. They are lucky to have an employee like her!

Cindy, was extremely friendly and helpful. Very pleasant experience. Be proud she's on your team. Definitely recommend this place!

Cindy is awesome! Extremely helpful and knowledgeable.

Cindy is super friendly. She helped me find a unit that met my needs for a great price.

Cindy offers the best service! Always helpful!

One lady was nice, but the other employees were VERY rude to us when we were only ONE day late in our payment. They will not forgive a single day late (charging a $20 late fee) and spoke to us like we were criminals because it was a day late. Plus, they required us to pay for the insurance (an additional upcharge), which I found from other facilities that is not a requirement. Completely ripped off by them. Other facilities will give you better service than that!

Cindy is always a delight! She remembers my name - always has a smile! I have rented storage here for years and she is Fantastic!

Local people are great however I moved in 05/19, they gave me the most distant spot. Today is 10/02 and I am notified of 17% price increase just after 4 months. They market the same unit for $96 on their website with 50% off first month while they ask from me $146.

Christina has helped us and kind in providing all information

Great service!

Excellent Customer Service. Cindy is outstanding manager. If you need a storage it is the best place to go in this area.

I dont normally post reviews but this place is great. The staff is wonderful. And the prices are the best in town.

Great customer service hands down this is the place to store. They know what there doing.

Cindy with Public Storage was so nice and made my experience seamless in renting storage unit. She even got out in pouring rain to show me my unit I would be renting. - 5 stars for sure for Cindy at public storage

Cindi was very helpful and patient anytime of the day .

Excellent customer sevice. Cindy was very helpful and couldnt ask for a better experience.

Great customer service, super sweet ladies working at this location. Always willing to assist and answer any questions I had. They go over and beyond to ensure their customers have the best experience, recommended 100%!!!!

Cindy is the best!!!

BE WARNED!! Public storage will NOT prorate you for the part of the month you do not use. I moved my stuff out on the 3rd of the month at my Public Storage and they charged me for the full month. Other companies WILL give you your money back for the part of the month you do not use. TAKE YOUR BUSINESS ELSEWHERE!!

Cindy was great. Very knowledgeable and efficient. Took expert care of me. Highly recommended.

If you live close to this area and need storage unit go for it ... Cindy is best out there!

Great spot to store your stuff. This business should not be hard, but it is surprising how many places screw it up. This Public Storage spot in Coppell is one of the few who do it right. Good prices, easy access, clean, with friendly people. Highly recommend

Telisa and Cindy at the Best!!!!!

The staff here is excellent! They are very helpful, they make me feel that my belongings feel secure, and they are friendly. The complex is secure, clean, and easy to access. P.S.Cindy is the bomb!

Great service outstanding customer service

Easy process, affordable price, and great customer service from Cindy. Would definitely recommend!!!

Cindy is very nice she made sure everything was fine with my storage unit every time i seen her in office. She’s always smiling very good customer service i would recommend her to anyone i know if they need a storage unit.

It was a wonderful experience the staff was very friendly i would recommend this storage place to anyone

Cindy was very helpful and amazing to work with. She was really fast and really nice.

They were nice but price increases without my knowledge wasn't fair

I strongly recommend this facility. The manager there is amazing.

Cindy gives amazing customer service. She is very nice and helpful! The office is clean and nice too. I recommend them to anyone looking for a storage option.

Cindy was extremely helpful! She took the time to make sure I got exactly what I needed. No questions went unanswered. Professional and a delightful experience!

Great people to work with! I had a special request for several boxes and the team onsite was able to go around to other stores in the area and pick them up so that I only had to travel to one place! Great customer service from Cindy and Bailey!

I rented storage here 2 1/2 years ago and it was just "ok". When Cindy took over the management it quickly turned into a 5 star facility. She is super efficient, upbeat, positive and a real pleasure to do business with. I HIGHLY recommend this location!!

Great place to store stuff

I had a unit with this location for about 3 years. They have changed up the staff a little bit, and I was very impressed with the service I've received from Cindy. We bought a house and had to clean/close out our unit. She made the process so easy and even followed up with me over the phone to make sure everything was taken care of. Customer service like this really does stand out and makes such a huge difference. It is very clear that she enjoys her job and her positive attitude shines through.

I have been having trouble with my email acct and Cindy helped me figure out what the problem was and how to address it. I have had several contacts with Cindy and Bailey at this Coppell locaation and I cannot stress enough how helpful AND very pleasant and knowledgeable they both are. Cindy was so very very pleasant and helpful on the telephone and just as helpful in person. I cannot imagine any better experience at any facility. They are really outstanding!

Rented a unit here when moving. Friendly staff that were helpful. They're pretty pushy about selling you the storage lock, but apparently their units don't fit other locks and you'll end up needing one from them anyway. We took advantage of a $1 for the first month promotion and the billing worked out as promised! Good experience all around.

Cindy was unbelievable. Very helpful. Very knowledgeable. Very friendly. Great customer service. Loved working with her.

Cindy was the best! Very thorough in providing information. Answered all my questions and was very friendly!

Rates keep raising and hard to keep a storage unit there because so.

Our renting experience was very pleasant and super easy. Thanks Cindy! We really appreciate all your help.

I love this storage it's very nice and clean! And Cindy made my stressful move very easy and she was very nice ....

Fantastic and easy to use and get along with. Thanks Again Cindy for your continued excellent customer services and friendly and welcoming attitude.

Cindy was very friendly, took down our information, showed us a couple of units to decide upon, there were no pressure tactics involved, easy and convenient.

Great customer service, Mrs.Cindy is extremely polite,courteous, and informative!!😊

Very friendly customer service. Willing to go out of their way to help. Highly recommend this storage facility

The five stars are for Cindy! She took over management of the company late last year and she has been awesome!! Cindy responds immediately, follows up and is a pleasure to work with!!

Cindy was very helpful, I received great customer service. I highly recommend this storage facility.

Cindy was Terrific! I started my move from Chicago, and she was helpful on the phone from day one! When I finally arrived she greeted me, and said welcome to her home state here in Texas! I wont forget her kindness. She also gave me a great tour of the facility. It offered enough space for the 18 wheeler i moved in!!! The climate control is a plus!

Cindy and Shandi are the best managers I have encountered at this location. Fabulous assets to the Public Storage family!

Cindy was outstanding to work with! Her customer service skills are excellent. My move out of my unit and closing paperwork went very quick with no issues! Thanks Bill from Coppell

Every aspect of this transaction was fast and easy. We needed some additional space while our home is being finished and this location worked out well for us. I would highly recommend this location if you live in the Coppell area.

This facility is top notch. It is well maintained and clean. But it wouldn't be anything without Cindy, the manager. She cares about you and your property and really works hard to please.

Cindy is Absolutely AWESOME and Amazing!! She is Truly A Great Asset to This Company!! Meeting her was truly A Blessing!!! I would do business here for life!!

Haven't moved in yet, but very happy with Cindy's great service! Thanks!

Cindy was great. Even though I was late for my appt. Very efficient and easy to get setup. Clean and secure units. Much cheaper than any units I could find inside 635

Cindy is very helpful, kind and courteous. I love this Public Storage.

Brennan was amazing, love this storage, I have multiple storages and I'm totally going to have all my other units transferred here. Love the customer service!!

Very easy and quick to setup the account and move in. The manager at property Jonathan is very helpful and explained everything in detail and helped choosing the right size of storage.

I'm happy with this facility.

Janeene and Katherine are amazing they definitely deserve a raise $6 or 7 at least

Very good service.

Not impreesed AT ALL. Rented storage unit yesterday. Of course, as all storage facilities do, I'm nickel and dimed. The refused to give me access to my unit until I either purchased their special lock or brought mine from home. Waited until they opened at 9:30am... It's now 9:59 and NO ONE is here... The place is not open and I have movers trying to get me moved into my spot. Shameful. I will be taking my business elsewhere. Terrible terrible way to run a storage facility where timeliness is so important.

I will never use public storage again. Completely unprofessional. I signed up for 2 months and paid up front the first day. When I went to move my stuff in later that day, I realized they gave my the wrong unit. I walked into the office to clarify my unit and they told me it was "all good." A week later I receive a call from them telling me I would need to come in to sign another lease because they assigned the wrong unit to me. I live an hour away, so this wasn't reasonable especially since I did everything right. It was their mistake. They didn't apologize for making a mistake or offer any incentive to come in and fix it for them so I let them figure it out. Of course they couldn't figure it out. I came in today on my moving day and my gate code didn't work. They changed the code and did not notify me. They could have emailed, called, warned me about this since I did pay a ridiculous amount of money for a 5x10 spot. Do not use this location. You'll regret it.

Great customer service and quick processing. Very professional.

Moving has been super stressful. I enrolled online for my unit. Went there on my lunch break and got out within 30 minutes. Very simple and the lady that assisted me she was very professional and super nice. I love the storage unit very clean and the times to access is very convenient.

Great customer service, friendly, fast, attentive

Great service by Jonathan. Very helpful, quick and efficient!!

Associates are very helpful when any assistance is needed. I would recommend this location to my friends and family. 👌

Friendly people

Jonathan was very helpful got me sorted out with a unit quick and stress free

Great service

An awesome experience.. Jonathan, the manager at the store was very helpful and took time in explaining all the details very patie

Great service. Thank you

The people in the office are very nice and helpful.

Jonathan was very helpful

Jonathan is professional and courteous. He made this experience easy and painless

Good courtesy and smiling service provided by Yesenia

Vicki is an awesome property manager! She is so helpful when I go in and she knows how to get things done! Thanks, Vicki!

Great place to store your stuff. Manager is awesome and sweet.

Very Friendly and stress free.

Yemenis was great. She showed me my unit which was clean and spacious. But I needed a bigger one so she took the time to show me that one also. We got everything done in a timely manner n she was very professional and friendly!!!!

Yesenia was very professional and helpful.

Kate was fantastic. She helped with everything!!!!! Things I didn't think of she did!!!!! I recommend Public Storage above any other storage facility!!!!!

Kate was very helpful and very nice, keep hiring always happy and amazing people like her...

Yesenia was very helpful. Gave the best customer service, and very informative

Amazing! Helpful! Kate is excellent and our storage need were met and exceeded!!

Excellent wonderful place to rent from Kate very good spirit and wonderful customers service

Kate and Madeline really helped me when l was late on my unit. God bless you sure blessing.

Kate is wonderful. I rented 2 storag3 units and she helped me out with every aspect of my rental. She is a real pleasure to work with.

Kate is by far the best when it comes to customer service. She's so friendly, honest and she knows what she's doing. It's all about the customer when dealing with Kate. Love Love Love her!

In this world of rampant mediocrity in customer service, it is refreshing to meet a representative like KATE. My renting experience was a breeze, thanks to KATE. I am currently dealing with the loss of my dear Mom, selling her home, selling my home, relocating to Houston, and finding a job - all major stressors. KATE was kind, professional. and informative taking me thru the process. She does not just punch a clock - she is truly concerned about customer satisfaction AND I am one HAPPY CUSTOMER! Due to the service I was given by KATE, I will be recommending this facility to friends. I sincerely hope that this company realizes the integral part that KATE plays in the growth of their business. Sincerely, Cindy H. Coppell, Tx

Great customer service!

Kate was extremely helpful, best customer service. Thanks for your time with helping me with my storage needs.

Great service!

Mrs. Kate and crew give 110% customer service!!!

Love the experiences I have at public storage in Coppell!! Kate is an absolute joy to work with. She is so friendly and professional! I highly recommend this storage facility. Convenient location in Coppell. Several size options to choose from that fit within my budget.

It was first time renting a storage and Kate made my experience a whole lot easier and explained everything to me. Great spot and location

Was very pleased with my experience with this location. Front desk girl was very helpful and answered all of my question. Would highly recommend public storage.

Kate service was great she was very helpful with location and service

Kate was very knowable and helpful , and she knew what I needed in space .Thank Kate

I was dreading the experience of finding a storage unit that was clean and affordable. And wasn't sure what to expect, Kate (at belt line store) was so pleasant and accommodating. It gave me peace of mind to know that my personal items were going to be taken care of. She even help me figure out the website and assisted me with my online reservation.I have a new opinion about finding storage. For peace of mind and great service( and I'm very big on service!!) try PS they'll make your storage experience less stressful! Thank you Kate for your beautiful smile!

I have been with this location ever since I moved to Dallas and Kate has a great help through my stay in Dallas that should be awarded for her customer experience. I would not trade her for nothing. You need more like her..........?

I could not be more please with the friendliness and assistance I received today setting up a 10' x 20' unit today! Kate, the young lady that help me today went out of her way to make sure my needs we met, helped me log in and set up my reservation and was more than helpful and patient with my lack of experience with doing so. She Helped me save my 15% by setting up on line as well as got me my first months rent for $1.00!!! This is the type of customer service we had many years back, and seeing this today gives me great hope that all is not lost to the fast pace lifestyles most of us live today. Especially the younger generation. Keep of the great customer service Kate! Best, Al

This Public Storage is the best! Kate & all the staff are super nice, very professional & always helpful!!!

first time customer and worked with Cynthia, who worked with me as her very first customer. excellent service, very informative and polite. highly recommend their service and employees.

Kate was amazing along with the rest of the staff. She explained everything and gave us a great deal. She is very personable which made the process a breeze!!! I will definitely recommend this place.

Manager Marty is impatient and RUDE!! RATS in my unit!

Kate helped me in getting a storage unit for a good promotional deal. Very quick service and really helpful.

I had the best experience with Kate, I went in looking for some packing supplies not knowing what I really needed and Kate was so knowledgeable about all of the products that are offered and walked me step by step through each room of the house asking very detailed information to make sure I received everything I needed, not what she wanted me to have. I would recommend anyone to go to this location and ask for Kate she's the absolute best!

Kate is a good worker who treated me with respect and knew exactly what I needed. I had placed my reservation online and she made the process easy for me. I see why my friends recommended me to this particular Public Storage. My expectations were met, thanks to Kate.

I came in to get supplies and Kate was very helpful getting me everything I needed for my move.

Great customer service! Good job Kate!

This property is number one! I would recommend this location to all! When I had problems or questions in regards to my unit Kate and Briana are always there to assist.

Katie is very pleasant to work with...she awesome sauce....we more people with her spirit.

Kate is a very good employee that you have working for your company and if I know of any one needing storage I will tell them to go see Kate.

Excellent facility!! They are very friendly and professional. I highly reccomend it!!

My wife and I worked with a young lady by the name of Briana, very alert, efficient, considerate, respectful and very, very helpful. Knowing that I was recovering from surgery, she offered me her chair while we were doing the paperwork. There is a cart used to transfer boxes from the truck to the inside units. She brought that cart to our building before we even got there! Even though the unit we were renting was not that far, realizing my relative impairment, she took us there to inspect it in a golf cart! Wow! We must say that this is the best customer service that we have ever experienced. It is because of this that we give the Public Storage facility at 1601 Beltline in Coppell 5 stars.

Kate and Gay are the ones to go see when you are SOL, desperate, irritable, AND discontent. Kate dealt with my insanity that comes with the whole moving experience VERY well, and helped me find the best deal for all my material items. Kate is great! !!!!

Kate is very friendly and and very helpful. Great storage

I received an excellent service from Kate.I recommend this place.

Kate was extremely friendly and professional... Great experience!!!

Kate is awesome. Although I did not rent this time, I would hands down recommend this location. She is professional and knows her stuff.

Katie was excellent even remembered me!!

I made my reservation online. I was AMAZED at how quickly a Public Storage representative reached out to me. I got a call from a very friendly and professional rep within FIVE minutes!! He verified when I'd be going in to secure my storage area and told me everything I would need to have with me when I went into the actual location to pay for my unit. I worked with Kate at the location. She was extremely professional even when she had to work around difficult circumstances (network connections not working). She did not turn anyone away in the difficulty. She helped me finalize my storage needs. I would recommend her and Public Storage any day!

Kate is a professional person who knows what she's talking about. She sincerely cares about her customers and always helps them find the perfect unit size that will meet their needs. If I were to recommend anyone to a public storage it would with no doubt be this location. Fantastic job Kate.

Kate was awesome, truly the best service I have received from my storage years with public storage.

Andrea and Kate were very professional, pleasant, helpful and efficient in getting me set up with my storage unit. Although I had made the initial reservation on line a couple of days in advance of my need, I decided to change to a larger unit the next day. I wound up going on line, calling the 800 number, and visiting the on-site office to get this done--to assure myself that I was not in fact going to be charged for both units. A&K calmed my fears and got me processed and on my way very quickly--which was very much appreciated so I could get back to de-cluttering our house in advance of a remodeling project.. They even laughed at my pathetic jokes!

Awesome service! fast, just simply fabulous - thank you Kate for the great service!

Kate was amazing! So helpful, kind and a sincere pleasure to do business with; a true asset to any business!

David was very helpful!!! Staff is very professional and knowledgeable. Ask for David...you can't go wrong!!

As a new res. of Carrolton..I went looking around for storages..I went to 1601 E. Belt line in Coppell..The lady I met there..her name is Kate..was so proffesional..took her time to show me around compare the rates..it helped me with my decision to move..The experience was gratifying..

The two ladies, Kate and Brittney, were very professional and attentive to my needs. I would highly recommend it to anyone looking to store their vehicle.

Great people, great facility. Exceptional service!

I am very thankful to have chosen this location to store property while I make my transition from New York to Texas. Kate and David are very friendly and professional. They helped tremendously and explained the process of storage to me in an efficient manner that left me feeling secure that my property will be taken care of and in a safe place. I would totally recommend this location to anyone that is looking for a storage facility.

My public storage experience with Kate is always a JOY!!!! She is so helpful and kind. Now in this world, compassion and understanding are unheard of. Kate goes above and beyond to help you if you have a problem or whatever. She make you feel ok in these hard times. I just wanted to tell her thank you. You don't know your kind words and actions are appreciated, and you are truly an asset to you as people and this company. ;) #Kate

Have been a customer at the property for 5 years. Went to office and was pleased with the warm smile and genuine customer service from Kate. Very helpful and will definitely be a customer for 5 more years to come because of kate's service. Highly recommended!!!!!

I worked with Kate and she was super helpful. The whole process took about half an hour. I was in and out quickly.

Kate was very helpful in setting up my storage unit. Location is great! Clean, organized, and secure. I am happy to use them for all my storage needs!

Early October I went to Public Storage 10 minutes prior to closing to get a storage unit. Kate was so incredibly helpful, taking the time to properly educate me on the unit types, showed me two units so I could compare sizes, and even helped me get the proper moving supplies. Most people rush you out when it's closing time, but she was very kind and made sure I was happy when I left. Thanks so much for the excellent service Kate.

the manager kate is so awesome.... glad she came to this location.... very friendly and easy going.... thanks for all you do! the browns