I got the first month for $1+$29 Admin fee promotion over the phone, and the staff on site were kind enough to help me find my unit.
Cheryl and Candy make this location worth doing business there. They are truly super genuine and kind ladies. I recommend this location for them alone. ❤️
Cheryl is always professional, kind. She is the best. I would recommend this location because Cheryl is here. Thank you.
Excellent customer service from Candy, Moses, and Cheryl. I felt very comfortable with the answers to my questions.
Cheryl was great and so helpful in our process to getting a unit! Highly recommend
Candie was great,fast and very knowledgeable of pricing and storage units. Thank you for your fast and friendly service!!!
Was having trouble with the phone app and went into this location. Candi managed to resolve my issue with a smile. Thanks Candi.
Cheryl was very helpful. Good service kind and helpful
Candie was so nice and welcoming when I arrived! She showed me exactly where my unit was located and all the benefits of using the app.
Always a good fast experience I got a good deal on a 5x5 storage online came in and Miss Cheryl helped me with my reservation!
Cheryl was super nice in the front office! The location is excellent and based on the service I received I feel like I’m in the best place for me!
Property management team was able to address any concerns I had and made for a smooth check-in experience.
Candie,
Is always helpful/friendly when I need any help or information on the property .
Great service if u ask me. I ever ran into some type of problem or had questions, I always got quick call back and resolutions.
Candy, the manager is without a doubt the best and most pleasant person to work with! She accommodated all our needs perfectly!
trying to get a live property manager on the phone is RIDICULOUS !! they NEVER answer the phone !!!
update- Property manager finally called me. I got moved in. She explained to me- she also covers other property sites and this is the reason why there’s not always someone on property. She was very nice and friendly.
Candie was great and very knowledgeable. She got me in and out, in no time!
Candie was a great help in getting me in the right size unit without any hassle.
Excellent customer service here at this location. They're always there for you, whether you're moving in or out or just have a question or need some help with something.
I stored my things here for over a year and a half. It was a very safe location - I didn't even mind stopping by here at night by myself - and I never had any problems with pests of any kind or anything getting damp or wet. It was also very convenient, being able to just drive up right in front of my unit.
Keep in mind, as well, if you live in the city, the prices here are much better than toward the center of Dallas. Pay less to have your things kept more safely and likely with more convenient access to your unit.
There are very helpful all you questions needs?
I wanted to update because it's pretty frustrating when I come during "office hours" that no one is actually here. You need to have hours posted when there is actually someone available.
Thanks, Shirley, for all your help!
Candi Was A Big Help Getting Me Signed Up. Very Receptive.
Stay far away from this place! Awful security and they are not willing to help when your property is stolen. Another tenant was seen on their video surveillance stealing my trailer and Public Storage wouldn’t even try contacting the tenant! Apparently there is/was a known theft ring on this property and it’s common for tenants to use the “free month” of rental as a means to steal property. The tenant propped the gate open around 7:30pm so they could make a quick getaway. Although someone lives on property they didn’t notice the gate was open until the next day! I was told once employees are off work, they are not required to keep an eye on the facility. What’s the point of having someone live on-site? The tenant cut through log chains, a tong lock and a wheel boot. They likely spent at least 30-45 minutes trying to free up the trailer and managed to go unnoticed. There have been multiple storage unit break-ins at this location as well. The company is not willing to help at all.
Candie was a wonderful help setting up reservation for transfer later in month. Super friendly.
Mrs. Shirley is such a wonderful worker. She did an excellent job. Thank You. Mrs Shirley
I was at this location a couple of days ago , helping a friend with picking Up: g some stuff out of their unit for their upcoming move in of their new home ....almost finished for the day, ... i noticed the front desk guy walking on the property(i think his name is Brian),in any case i tried to get his attention as he walked by my friend and i,but he payed no attention as he was more occupied with whatever he was listening to on his headphones, ..as he couldn't hear me shouting but he looked bothered, and was not customer friendly at all....and because of the non- professional , along with the non-customer service, public storage guarantee, ...i decided not to open up a unit here at this time.
Haven’t been there personally, but I’ve met one employees and they were very nice!
I would be interested in updating my rating, however, my experience thus far has been disappointing. Despite being within business hours, I have not found anyone on site. Additionally, the gate is not operational, and the storage room has improperly secured insulation, which has resulted in physical discomfort such as headaches and coughing. At this stage, I am contemplating relocating my belongings to an alternative storage facility.
Update: I must warn others that I recently spoke with corporate and was informed that they typically do not have staff on site full-time because they make frequent runs to other locations. This information raises concerns about the reliability and accessibility of this facility, especially for renters who require regular access to their stored items. As such, I advise caution before renting from this facility.
Ms Shirley helps me in all information I want ,Very kind and cooperative. And very good location . Thank you .
Shirley was great! She gave excellent customer service!
Ms. Shirley was the greatest.
Ms Shirley is the best public storage staff.she is awesome always helpful!!! 10 star all day
I had an appointment and the lady wasn't here so I rang the doorbell on the side and surely answered and she was it was her day off so she got out of bed and and hook me up the storage unit that's awesome she was awesome so I just want to say thank you just hurting and I appreciate her help cuz I would have to drive all the way back to Plano and come all the way back and get a storage unit so she said she would take care of me and I appreciated that she's very professional okay thank you
Love the customer service at this location. Ms. Shirley at the office desk is amazing. Thanks for all you have done to help since we started renting the space for our box truck.
MY EXPERIENCE AT THE PUBLIC STORAGE ON REALTY IN CARROLLTON WAS ABOVE AND BEYOND. Ms. Shirley fixed my reservation previously mishandled at another location. She made sure I understood my rights and obligations as a new customer. I feel like my things will be well taken care of now. Thank you so much Ms. SHIRLEY.
They put your unit up for auction despite you making your payments on time. Just found out that my lock was cut off and when I asked the employee on site that they placed it up on auction despite my account showing it was up to date on payments. This was an error that was made on their end which resulted in someone cutting off my lock when I wasn’t present. All I got was not getting charged for a new lock as an apology.
Shirley is great. Love her attitude. Great customer service. I recommend this location.
Great location and friendly staff
Thanks you to Mrs Shirley Bennett she had great customer service very patient respectful all of the above I was 2min late off my storage she was so understandably not just trying to get over on people very sweet lady I will ensure to do business again great customer service and prices u got me
Shirley is the best she help me on everything very sweet lady
Great friendly customer service. Clean and neat property.
I came to rent a unit for my business, and Mrs. Shirley was super fast, knowledgeable, and helpful!
I needed a storage unit fast and Shirley was awesome! She was so nice and showed me the perfect unit at a great price! Thank you Shirley!!
Mrs Shirley is extremely helpful and kind. Great service.
Thank you Mrs.Shirley gave us a great start and helped us setup everything nice and smoothly ☺️
The lady name Ms Shirley really did bless me
Miss Shirley is AMAZING, she helped the move in process go so smoothly. Give her a raise!!
Shirley is being extremely helpful and polite to myself, she’s a very good worker. This is the type of employee every company must have. 100% recommend
Shirley was awesome today! She took excellent care of me!
Shirley is the best. Ask her for help, and she will gladly help you. Highly recommend!! She needs a raise.
Mrs. Shirley Was so kind in helping me figure out my unit issue and switching over from the original size that I had bought into the actual size I was needing!! Its was so hot outside thankful my unit was close up front but I felt bad she didn't have wheels to get to and from the units around the storage grounds!! Thank you again!! Get that women some wheels!! Winter is coming soon you know!!
Shirley was amazing helped me tremendously
Super awesome lady helped me out and got me set up for some short term storage.
Very personable and helped me with a mover as well! Love the lil lady over there!
Shirley did an awesome job in helping us get our storage building
Thanks
Dennis
Shirley was extremely helpful!
Shirley was the greatest she really did help me thanks
They don't answer the phone even if you leave a voicemail.
They are not helpful when you try to find the storage the your really need, they are just there to charge you fees. They are not very knowledgable of what your needs and how much space you might need. Even if you try contacting them on their website, the chat representatives are not helpful either. You are on your own.
Shirley is the greatest.
Couldn't have done it without her.
Went to this place a few days ago and I meet this older lady by the name of MS Shirley and she was wonderful I asked several question and she really stepped up to tell me of everything that helped me to get ready for the move. Please take the time to stop by Realty and meet her..
Shirley is am amazing person and always so helpful!
I just wanna say Ms. Shirley is a hard working lady and always have the storage units clean.
Shirley helped me out so much she was very nice she went out of her was to get me another storage unit.
Ms. Shirley is the sweetest person I have ever met. She provided excellent customer service. Very informant, professional and kind. Her property is clean. Was helpful. Answered all my questions and concerns. I call inquired about sizes available and she invited me to the property so that I may take a look at it. Was shocked to see the many sizes to choose from. Thank you Shirley
Ms Shirley Bennett is helpful and sweet! Always comes in with a smile and will do her best to help! Thank you public storage for giving us good help!
I just want to start by saying the property was the cleanest I ever seen of anybody's and Ms.
Shirley helped me get a storage that I was looking for suitable price I just wanna Thank you Ms. Shirley and keep up the good work
Miss Shirley is a top notch employee. She went above and beyond for me while I was moving out. Wonderful service.
Miss Shirley was Great! Very knowledgeable and a pleasure to do business with!
Ms. Shirley is a sweet lady and so helpful I recommend this storage storage place to anyone who is looking for a storage unit.
Thanks to you lady (shirley)now I know what size I really need.
Thank you ms shirley you are the greatest
Very beautifull and friendy Shirley 100% recommend
shirley very nice and friendly person, highly recommended
Is the friendly person and great customer service
Go see my friends here. Shirley will take care of you. Has a heart of gold. She went above and beyond to get me set up for my storage. Will always be a customer because it Shirley. Thank you ma’am! God bless you!
Had a great experience with the Lady by the name of Ms Shirley she very friendly and helpful thanks a lot.
It was very fast and easy Mrs. Shirley was great she help me get settled in.
Sherly is a terrific manager and great location and so helpful to us. We’ve been here for years but couldn’t have done it without her help. There have been other managers but she and her staff have been do helpful.
Ive had my storage unit at this location for some years and when I needed to add a unit Mrs. Shirley there and was a huge help!! She made it quick and easy for me, set up and ready in no time! Thank you for your kindness and humor, you brightened up my day as I’m sure you do for many of us who are at this location!!
I just want to say Thank you to Ms. Shirley she helped me get me a storage unit I needed and the place was very clean I will recommend my friends or family to this Public Storage. Thank you Ms. Shirley so much.
Shirley was absolutely amazing. Friendly and welcoming and made buying a lock and paying my Rent for the month a pleasant experience. Whatever y’all are paying Shirley, it surely isn’t enough. She is amazing.
Shirley rocks! She is so helpful! These units are clean
Babyyyy if you don't know Mrs. Shirley by now please go meet her at public storage she is very friendly polite and full of life. You want regret it ...
Shirley was a real pleasure to deal with during this difficult time my wife and I are going through!
Let me start by saying, Shirley is amazing. I wasn’t sure what I needed but she took the time to show what was available and I ask a lot of questions beyond your average customer, I appreciated her experience and knowledge of this complex. Thank you again, Shirley.
Just moved my stuff in this week but so far I’ve had a great experience! Shirley, the property manager, is so kind and helpful!