Public Storage Self-Storage Units at 4195 N Dowlen Rd, Beaumont, TX

Makayla is an awesome worker, there were times when my unit had came up for auction and she made sure I took care of my balances before my things were auctioned off. She really cares about her customers and I can tell she is hard working and dedicated to her job.

I started here in 2021 and recently left due to a few reasons..the rate increases frequently, there were one to no dolly’s available and this has been a frequent issues, the access to my unit was constantly challenging due to the roll doors not working due to people ramming them to the point they aren’t functional.

I got excellent service from Ms.Candy! She is the best and so very professional.

Candy (site manager) was a fantastic help! Her customer service is great. I locked in a good promotional deal and even though my timeline changed, she made sure we were taken care of! The facility was pretty clean (including the bathrooms) and access was very convenient being near the mall food court (grab a quick bite to eat) and highway. Thank you Candy and Public storage!

Candy was very helpful & professional and I like her personality. She deserves a raise

Candy was the best I ever had so helpful and went thur every question I had thank you so much..

Gary was super helpful and pleasant in the move in process. Would highly recommend Gary and this facility!

It’s a SCAM! Low price gets you in the door and then it all begins! No carts to move your property in or out! Repeated increases that are not affordable. Move to a much smaller unit and after a few months, another increase in rent, and NOW another increase! I called to discuss and no one returned my call. Chatted with customer service and it was escalated and I was told that I was not eligible for my rent increase to be deferred. I am leaving and my daughter has already left! Do not believe their lies! Can anyone explain what I am getting for all the rent increases? Read the fine print! It might be legal but is immoral. 😡

Candy property manager is very helpful, friendly and will go that extra mile to make sure her customers are satisfied.

Where do I begin? Ok! So I have been storing my items here for some years as I currently reside out of the state. I been with them since when they were CubeSmart. 🤣🤣🤣 Ok so I have seen the hands of management change a time or few. The experiences have been very awesome though. The people that are currently working Jeff and Vincent are some of the most understanding and REALIST people I have interacted with. They know what it is like to try to do what you can in a struggling economy. They are NOT judgmental, they are NOT condescending, and they are KIND, SINCERE AND did I mention kind? They are personable and really work for their people. I am appreciative to have stored my items there and hoping to get that stuff out as it has been too many years. 🤣 The only negative comment I have DOES NOT APPLY to the staff but to the greedy azz corp. The rental increases is ridiculous. This ain’t rent. It is a storage unit. Like really. 📦📦📦

The customer service here is just top notch. Jeff reached out to me about my account and corrected an issue without me having to address any concerns. I really appreciated this.

Ms. Candy has A1 customer service! 1/3/2024; I received an automated text message stating I would be charged a late fee due to there was no record of payment on the account. I moved out on 12/16/2023. Thank God I took pictures and recordings to be able to provide proof of me moving out because just that same day, (due to having to leave the storage unit up to indicate the storage was no longer occupied by me ) someone took it upon themselves to put their over flow of things into my vacated storage. I called the property and Ms. Candy and Makayla informed me they would go check the storage get back with me. Ms. Candy called back and we were able to get everything resolve in a swift manner!! If I ever move back to the area and need storage; I would not hesitate to rent there again!

I love the storage space but I’ve been having an issue with the payment and they’re charging more when I’ve paid and close one storage

Candy was very helpful and so knowledgeable. If I could give her 10 stars, I would!

Very nice and helpful!

Makayla has great customer service at the public storage on Dowlen rd

Awesome candy did a awesome job informing me what was what explain to where understood the documents emails to me... she was an awesome person very informative

Candy is who helped me. She was very friendly, helpful and informative about all my needs and questions. I would highly recommend renting here!! Thank you Candy!

Candy has been an absolute blessing and so helpful best service I’ve had by far!

Very helpful and polite

We had the pleasure of being helped by Candy. She was awesome. She have us a tour of the facility and made us feel confident that my personal belongings are safe at this location.

Very good experience with ms candy very smoove

Candy was so much help getting everything set up for my new storage unit. She was very knowledgeable about the app and the building. I would give 10 stars if I could for such amazing service!

Candy the manager is the best! She was very helpful and took the time to acquaint me with the facility and my storage unit.

Candy was so friendly and very knowledgeable of all the information I needed. She helped with finding me the space I needed and I'd definitely recommend Public Storage.

When i first walked in, mind you its sunday other store offices are closed, it was instant great customer service her name was Candy!! she walked me through the whole process of getting my storage unit answered all my questions, even going to the app helping me navigate through everything! I would 100% recommend going to her so she can help you get your next unit!

Great place to rent. A.c clean, and customer service is awesome. Wanted to upgrade to bigger space, Done in a matter of minutes. Very professional and friendly place.

Excellent customer service! Public storage was able to offer me a rental unit in a clutch situation back in April at a SIGNIFICANTLY reduced rate, not having to pay full price for the storage unit until June! Unfortunately, I never used the unit, so I had to close it on the 1st of July, but I was on the hook for the entire July balance. With Candy's help, however, I was able to dispute the balance and was relieved of the July balance in only an hour's time. Candy called me to let me know that I was off the hook and that the account balance had been finalized to $0.00. Candy is an excellent customer service technician and I highly HIGHLY recommend that you consult with her for all your storage needs with Public Storage! THANKS CANDY!!!!

Had amazing service from Ms.candy very helpful and informational

I was clueless and Candy was terrific. Very personable and kind

First time having to get a storage unit and Ms Candy did an amazing job of explaining everything to me. Taking me to the different units and allowing ME to make a choice on which one I preferred. Never once felt pressured to meet a quota. I would highly recommend this location if you are ever in need of a unit. Very clean and easy to access as well!! Great Job!!

Wonderful service. Super sweet and professional.

Candy was great. Very informative, kind, and professional. Excellent service and location.

I had a wonderful experience with Candy at the facility that I would recommend this to anyone who wants great service and a beautiful clean storage facility.

Omgee Candy is the best! great service!

Absolutely great place! Clean, always great customer service! Reasonably priced. Candy, the manager, is just incredibly helpful! Super professional.

Service was 100% great service. We were upset that no one was there at first but. But Makayla gave great service and I left with a smile.

Ms Candy is so freaking amazing she has been looking out for me since she became the manager there!!!! If you need storage go see Ms Candy at Punlic storage on Dowlen Rd....

Candy G was amazing, her customer service experience was like no other. If you need somewhere to storage your belongs and have amazing friendly services this is the place to be. Thank you again honey. ❤️

Bee.n with them four 2 years. Great place

Great ladies working there !!!

Candy was so sweet! She stayed late to help me and answer all of my questions!!!

This location is clean and the customer service was great. Candy is very informative and knows her stuff. I will definitely recommend this location!

WoW!!! I don't even know where to begin! This storage facility is conveniently located and easily accessible. We arrived at the facility entered the code and proceeded inside by vehicle. The atmosphere inside is inviting, super clean and very well lit. Opened our storage unit, it was clean and the lock for the unit was inside with an information pamphlet for our specific unit. Also, I would like to add that they have elevators to go to the 2nd floor. They have dollies and hand carts available if you needed to make a load to your storage. We decided to look around the storage area and were greeted by a smiling Candy and she thoughtfully took us on a full tour of the facility. We were just really impressed with this storage facility, very modern and easily accessible. The lighting is great and very well lit and felt safe inside. ***Please know the Hours of Operation are from 6 AM - 9 PM. You need to have exited the building before 9 PM or you will be locked in. Thank you Candy for our tour, for being so sweet, caring about your tenants and enjoyed our conversation❤️