Public Storage Self-Storage Units at 4195 N Dowlen Rd, Beaumont, TX

Great and polite service! Highly recommend!

Stored here for almost 2.5 years. Moved out over the weekend and all of my furniture and belongings were covered in mold and 3/4 had to be thrown away. I told this to management and they said I should have bought the $15 extra a month insurance and I would have been covered. Absolutely no way would I recommend this place to anyone. The manager was nice but that was it. The price continued to increase but the quality and care of my belongings was terrible. Also the gate was always broken and there were homeless people coming in and out of the back entrance because they left it open due to the broken front entrance.

Exponential Rate Increases – Misleading Rental Agreement If you’re considering renting from Public Storage, be prepared for harsh and frequent rent increases that aren’t clearly disclosed in your rental agreement. In section 2.2 in the rental agreement it’s stated, “rate MAY change with 30 days notice.” However, after speaking with customer support staff and a customer support supervisor, it was disclosed that my rate WILL increase by 15–25% every 4 to 6 months on average based on “availability” and “the market”.. something I was never made aware of when signing the rental agreement. I reviewed section 2.2 within the contract and all that is stated regarding rate increases is that it MAY increase with a 30 days notice, not WILL increase every 4-6 months by 15-25%. In my case, my rent jumped 33.5% after the 4th month (from $230 to $307). At this rate, I calculated that within two years, I’d be paying over $1,000 per month for the same unit. Had this been disclosed upfront, I never would have signed. There is a huge difference between MAY and WILL. This could represent contact misrepresentation through unfair pricing tactics. Additionally, based on my research, I’m not the only customer experiencing this. If you’re looking to use Public Storage, expect to be taken advantage of. I strongly urge potential renters to research this company thoroughly before signing a contract. Public Storage’s deceptive business practices are disgraceful, taking advantage of customers once their belongings are stored. I’ll be sharing my experience across multiple platforms to ensure future customers are aware of what to expect. Don’t get taken advantage of.. Look somewhere else for storage.

OMG! This place is filthy !!! It’s pointless to inform the staff about anything because nothing will be done about it! A customer moved out and left items although the hallways I was hoping it would’ve been cleaned by now but of course it has not! The elevators never get cleaned the least they can do with all those price increases is purchase a vacuum cleaner! If you want an expensive dirty facility this is the place for you!!!

Been at this storage unit for over a year now and it has really gone down. The cleanliness of the facility is very bad. Clothes have been on the floor for over a week, and the grounds are just filthy. Security Doors never work, which was one of the main reasons for coming to this facility.

The white bold eagle guy gave great service!!

Today we Visit this public storage is looked so clean inside out , spoke with store manager his name is TY he’s so nice person and he answers all questions I had is very helpful , today we very happy , and we will tell all my friend and family about this public storage on this Christmas coming up . Thank you TY .

Ty was wonderful ..great servie

Makayla is an awesome worker, there were times when my unit had came up for auction and she made sure I took care of my balances before my things were auctioned off. She really cares about her customers and I can tell she is hard working and dedicated to her job.

I started here in 2021 and recently left due to a few reasons..the rate increases frequently, there were one to no dolly’s available and this has been a frequent issues, the access to my unit was constantly challenging due to the roll doors not working due to people ramming them to the point they aren’t functional.

I got excellent service from Ms.Candy! She is the best and so very professional.

Candy (site manager) was a fantastic help! Her customer service is great. I locked in a good promotional deal and even though my timeline changed, she made sure we were taken care of! The facility was pretty clean (including the bathrooms) and access was very convenient being near the mall food court (grab a quick bite to eat) and highway. Thank you Candy and Public storage!

Candy was very helpful & professional and I like her personality. She deserves a raise

Candy was the best I ever had so helpful and went thur every question I had thank you so much..

Gary was super helpful and pleasant in the move in process. Would highly recommend Gary and this facility!

It’s a SCAM! Low price gets you in the door and then it all begins! No carts to move your property in or out! Repeated increases that are not affordable. Move to a much smaller unit and after a few months, another increase in rent, and NOW another increase! I called to discuss and no one returned my call. Chatted with customer service and it was escalated and I was told that I was not eligible for my rent increase to be deferred. I am leaving and my daughter has already left! Do not believe their lies! Can anyone explain what I am getting for all the rent increases? Read the fine print! It might be legal but is immoral. 😡

Candy property manager is very helpful, friendly and will go that extra mile to make sure her customers are satisfied.

Where do I begin? Ok! So I have been storing my items here for some years as I currently reside out of the state. I been with them since when they were CubeSmart. 🤣🤣🤣 Ok so I have seen the hands of management change a time or few. The experiences have been very awesome though. The people that are currently working Jeff and Vincent are some of the most understanding and REALIST people I have interacted with. They know what it is like to try to do what you can in a struggling economy. They are NOT judgmental, they are NOT condescending, and they are KIND, SINCERE AND did I mention kind? They are personable and really work for their people. I am appreciative to have stored my items there and hoping to get that stuff out as it has been too many years. 🤣 The only negative comment I have DOES NOT APPLY to the staff but to the greedy azz corp. The rental increases is ridiculous. This ain’t rent. It is a storage unit. Like really. 📦📦📦

The customer service here is just top notch. Jeff reached out to me about my account and corrected an issue without me having to address any concerns. I really appreciated this.

Ms. Candy has A1 customer service! 1/3/2024; I received an automated text message stating I would be charged a late fee due to there was no record of payment on the account. I moved out on 12/16/2023. Thank God I took pictures and recordings to be able to provide proof of me moving out because just that same day, (due to having to leave the storage unit up to indicate the storage was no longer occupied by me ) someone took it upon themselves to put their over flow of things into my vacated storage. I called the property and Ms. Candy and Makayla informed me they would go check the storage get back with me. Ms. Candy called back and we were able to get everything resolve in a swift manner!! If I ever move back to the area and need storage; I would not hesitate to rent there again!

I love the storage space but I’ve been having an issue with the payment and they’re charging more when I’ve paid and close one storage

Very nice and helpful!

Makayla has great customer service at the public storage on Dowlen rd

Awesome candy did a awesome job informing me what was what explain to where understood the documents emails to me... she was an awesome person very informative

Candy is who helped me. She was very friendly, helpful and informative about all my needs and questions. I would highly recommend renting here!! Thank you Candy!

Candy has been an absolute blessing and so helpful best service I’ve had by far!

Very helpful and polite

We had the pleasure of being helped by Candy. She was awesome. She have us a tour of the facility and made us feel confident that my personal belongings are safe at this location.

Very good experience with ms candy very smoove

Candy was so much help getting everything set up for my new storage unit. She was very knowledgeable about the app and the building. I would give 10 stars if I could for such amazing service!

Candy the manager is the best! She was very helpful and took the time to acquaint me with the facility and my storage unit.

Candy was so friendly and very knowledgeable of all the information I needed. She helped with finding me the space I needed and I'd definitely recommend Public Storage.

When i first walked in, mind you its sunday other store offices are closed, it was instant great customer service her name was Candy!! she walked me through the whole process of getting my storage unit answered all my questions, even going to the app helping me navigate through everything! I would 100% recommend going to her so she can help you get your next unit!

Great place to rent. A.c clean, and customer service is awesome. Wanted to upgrade to bigger space, Done in a matter of minutes. Very professional and friendly place.

Excellent customer service! Public storage was able to offer me a rental unit in a clutch situation back in April at a SIGNIFICANTLY reduced rate, not having to pay full price for the storage unit until June! Unfortunately, I never used the unit, so I had to close it on the 1st of July, but I was on the hook for the entire July balance. With Candy's help, however, I was able to dispute the balance and was relieved of the July balance in only an hour's time. Candy called me to let me know that I was off the hook and that the account balance had been finalized to $0.00. Candy is an excellent customer service technician and I highly HIGHLY recommend that you consult with her for all your storage needs with Public Storage! THANKS CANDY!!!!

Had amazing service from Ms.candy very helpful and informational

I was clueless and Candy was terrific. Very personable and kind

First time having to get a storage unit and Ms Candy did an amazing job of explaining everything to me. Taking me to the different units and allowing ME to make a choice on which one I preferred. Never once felt pressured to meet a quota. I would highly recommend this location if you are ever in need of a unit. Very clean and easy to access as well!! Great Job!!

Wonderful service. Super sweet and professional.

Candy was great. Very informative, kind, and professional. Excellent service and location.

I had a wonderful experience with Candy at the facility that I would recommend this to anyone who wants great service and a beautiful clean storage facility.

Omgee Candy is the best! great service!

Absolutely great place! Clean, always great customer service! Reasonably priced. Candy, the manager, is just incredibly helpful! Super professional.

Service was 100% great service. We were upset that no one was there at first but. But Makayla gave great service and I left with a smile.

Ms Candy is so freaking amazing she has been looking out for me since she became the manager there!!!! If you need storage go see Ms Candy at Punlic storage on Dowlen Rd....

Candy G was amazing, her customer service experience was like no other. If you need somewhere to storage your belongs and have amazing friendly services this is the place to be. Thank you again honey. ❤️

Bee.n with them four 2 years. Great place

Great ladies working there !!!

Candy was so sweet! She stayed late to help me and answer all of my questions!!!

This location is clean and the customer service was great. Candy is very informative and knows her stuff. I will definitely recommend this location!

WoW!!! I don't even know where to begin! This storage facility is conveniently located and easily accessible. We arrived at the facility entered the code and proceeded inside by vehicle. The atmosphere inside is inviting, super clean and very well lit. Opened our storage unit, it was clean and the lock for the unit was inside with an information pamphlet for our specific unit. Also, I would like to add that they have elevators to go to the 2nd floor. They have dollies and hand carts available if you needed to make a load to your storage. We decided to look around the storage area and were greeted by a smiling Candy and she thoughtfully took us on a full tour of the facility. We were just really impressed with this storage facility, very modern and easily accessible. The lighting is great and very well lit and felt safe inside. ***Please know the Hours of Operation are from 6 AM - 9 PM. You need to have exited the building before 9 PM or you will be locked in. Thank you Candy for our tour, for being so sweet, caring about your tenants and enjoyed our conversation❤️

The property manager has gone above and beyond for me as a first time mover. I’ve had a great experience and the facility is amazing. Highly recommend it to all my friends and family.

Great experience with this Public Storage! Such an easy process, and employees have all been friendly and extremely helpful. Facilities are clean, well-maintained, and convenient. Highly recommend!

Candy is the best!!!! She is so helpful. Service is amazing!

Mrs. Candy, the property manager has amazing customer service. I enjoyed my rental stay there with her. I would definitely be back the next time I need storage!

Candy goes above and beyond with helping you! She is so friendly and patient, and she quickly and efficiently addresses all of your questions and concerns. Highly recommend using this facility!

I had the pleasure of meeting Candy she is excellent and very patient. She explained everything to the "Tee". I was extremely impressed with her service and professionalism. Kudos to Candy she was outstanding; her customer service skills is great and very knowledgeable of all the products and services thats offered. Thank you, thank you and thank you, Candy

I was very thankful for my experience today I was running late but she was soo patient and kind and very helpful. I really appreciate that and what a beautiful lady thank you for everything

The property manager, Candy, respectfully stepped me through the processes and answered all my questions! Very personable! The location is good (in a mall area, so easy start "window shopping" everywhere) and her property looks to be maintained well!

Candy at this Dowlen location is the best she works with you if you need time she has helped me out so much so if you ever looking for a storage place go to this the place!!!!!!! Thank you for everything see you soon hopefully

candy gave 10/10 service i would fully refer public storage just because of candy 🫶

Candy was extremely helpful I lve out of town she helped me set up my app to pay anyway.

Ms.Candy was great ! She walked me through the whole process making it very simple to lock down my space ! Thank you so much !!!

Welcome you in with love arms and Beautiful smile very clean atmosphere. Will most definitely come again.

Christina G was an amazing help! Very sweet, knowledgeable and professional. She helped make the mundane and stressful task of switching storage units enjoyable. Thank you!!

Amazing experience! The manager is so friendly and helpful. I only needed a unit for a few days in between moving places and she got me the best discount. The facility is the cleanest storage unit I have ever been to. Will definitely rent from here again when needed!!!

Muy buen servicio con la señora Candy.

Candy was absolutely amazing. I made a reservation over the phone and she made the process super easy when I got there. Candy is very professional, very polite and friendly! I absolutely love here. The facility is very well kept and clean with plenty of unloading carts to use which makes everything way easier! There’s 2 floors with an elevator which is great.Highly recommend:)

I am thankful to have built a rapport with Candy and have her as my account manager. The service was excellent; from the tour, to starting an account, to checking in, to moving in. The entire process was smooth and timeless. The facility was clean, Secured and safe. Candy was very nice and hospitable. My move in was super easy and quick. Highly recommend this location for storage.

We had a great experience with Candy. She was super friendly and helpful from the moment we walked in. She helped us reserve the proper storage unit we needed.

Nice & Clean environment with a really awesome manager!

Candy was very nice and gave me good tips on getting the best storage for my items, move in was super easy and quick too she also made sure everything was good. Highly recommend this location for storage

The facility is clean and safe. The moving carts that are provided, made it easier to maneuver my things in and out of the elevators and through the halls. Candy is very patient and pleasant and helped me decide the correct size of the unit. She showed me several units and calculated the estimates for the cost. If ever I need a storage facility in the future, Public Storage will be my first choice. Thank you, Candy, for helping make a stressful situation – less stressful.

Candy at the Beaumont storage was so very helpful. She was like a breath of fresh air. She went above and beyond.

We had a great experience for being our first time renting a storage our helper Ms. Candy was very helpful and great customer service she showed us around different units and explain price and regulations she just went beyond!!! I was very impressed with the building very clean smelling nice and love all the security oh and how ya have the lobby full with boxes and other items customers might need. Overall if I could give store and Candy a 10star I would!!! Thank You All 😊 for a great experience!! Ps. Our name at public Storage is Marsela and Marvin Velásquez 😉 Dowlen, Beaumont Location

Very friendly, helpful, and attentive!

Si cuando uno va algunas tiendas es para comprar algunas cosas necesarias de uno grasas saludos

Candy provided top-notch service from the beginning and throughout our move. She went above and beyond to make sure we were taken care of. What a blessing during a hectic move!!! The facility itself is clean and we'll kept.

Jeff was great, I just don't like the fact that there is NEVER anyone in the office when you need assistance

Great experience, very affordable! Jeff was very professional and courteous. I’d recommend this place to my family and friends! Great Location! I was done within 15 minutes…Give yourself a pat on the bk Jeff!

Candy is so thoughtful (going above & beyond for those who do not properly secure their units) and perfectly quirky and easily personable. You couldn’t ask for a better property manager for this location.

Thanks Sierra nice and clean

Very receptive and helpful staff addressed my concerns and resolved the matter with a positive outcome.

Sierra was absolutely AMAZING! 100% customer satisfaction with this employee of public storage. Went above and beyond to make sure that I was satisfied and was extremely professional and polite. We need more people in the workforce like her!

Sierra at the dowlen location was fantastic and made the whole experience quick and easy. Facility is clean and well maintained.

Sierre showed great customer services!

Was nervous when they changed owners but was totally reassured when I met the girl running front counter. Her name is Sierra. She helped me out wayyyy too much. Took the extra mile that not a lot of people would/will!

First time there, we were checking out sizes and prices. Sierra was very informative, professional and a very pleasant personality. I'm sure she's an asset to the company

I was told by one of there great employees to apply for a job so I did two applications the company didn't hesitate to deny me even though there's room for more employees (great place for storage) if y'all want to improve allow people to gain working experience when they make an attempt the issue is not the customer service but the hireing portion of your company leaving people in poverty

Thank you ladies for the help and answering my questions! I will be storing with you guys soon as soon as I move in march

My experience was EXCELLENT! Makayla was wonderful. She was very friendly, efficient and helpful. She answered all of my questions to my satisfaction. She was very patient and a great multi-tasker. The system was down and she was able to help customers get access to their units. She did this all by herself. I truly feel like this is the right place for me. Thank you Makayla C for providing excellent customer service.

Clean.friendly staff.

Sierra/Ciara is awesome!! She was able to handle my situation after finding out that Box Storage abruptly went bankrupt and gave me no notice, which my automated payments went away and left my account seemly shady!! Box storage was totally unprofessional regarding their discontinuation!!! However, the manger at the location was patience, professional, and extremely helpful!! Kuddos to her! You do your job exceptionally well! Thanks! Ps. Can you all make sure all of the lights work on the second floor? I know the light by my unit doesn’t really work well or it doesn’t notice motion well! Also some more easily moveable carts!

When looking for a storage facility in Beaumont, Tx there’s only one place to go, Public Storage on Dowlen. You will find clean units at reasonable prices. More important, the customer service is excellent, something that’s lacking in other business’s today. Thank You, Sierra, for your patience in helping me navigate the rental process online.

Thanks for the help today makayla

Mickayla was so nice thanks very clean

Sierra was very helpful. She answered all my questions & had great customer service

You guys are fantastic this made my move so much easier special thanks to Sierra for goin above and beyond thanks so much

Great place. I’m probably going to spell her name completely wrong but the Siearra girl is heaven sent. I asked her question repeatedly an she explained every time with the same smile. The time she took with me is greatly appreciated. I will be sure find her any time I need some assistance. I will recommend this storage facility not only from cleanliness but customer service is a hair away from perfect…

Sierra was a wonderful in getting my unit. Very nice and professional. She took care of business. I would recommend anyone to public storage on dowlen rd in Beaumont, tx.

Sierra was wonderful and very helpful. Very friendly and got right to the point with all my questions and concerns. Thanks so very much!

Clean building and friendly manager

Went to the storage building on dowlen was spectacular service no question was unanswered thanks to sierra she was great!!