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Public Storage Self-Storage Units at 1215 E Shelby Dr, Memphis, TN
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Nearby Self-Storage Locations
Self-Storage Near Memphis
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At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 139)
Great experience getting set up with my unit. Chantay was excellent. She went above and beyond. Thank you.
The staff was very helpful and professional
I decided to rent a unit because this place is close to my job. Everything has been ok so far, but the rent keeps going up (jumped $15 last month), and I found out the hard way that customer service needs help.
My purse was stolen out of my car when I stopped for gas, and they keys to my unit were inside. I called to find out what I could do, and was told that I could either come cut the lock myself, or fill out the form so someone there could do it, but it would take some weeks for that to happen. I also received an email asking me to do a survey because I recently contacted them, but that was before I actually did. I got that attitude "I don't know what to tell you". At this point, I'm ready to go get my stuff and see if I can put it in someone's shed, cause I don't trust that they won't just let some random person into my unit to steal my stuff. These folks really do need to get it together. Guess I'm gonna go get my own lock pick kit 😑
Chantay was very polite and helpful .
This has been the best experience with renting a storage unit. The staff was courteous and friendly. The facility is clean. Actually clean. Climate controlled. Cameras work here. I will definitely be a returning customer.
Great customer service and very helpful... Thanks Keke and sherrod
Great customer service.. Thanks KeKe and Rod
Sharrod & Chantay assisted me today with getting a space they were very professional and helpful.
Great customer service thanks Keke sherrod and brunette for the service and help
Best customer service!!
This staff is very professional and helpful. Ke Ke is the best employee that you could have. If your company had more of employees like her you would have the best . She goes out of her way to make each customer feel special. Hat's off Ke Ke keep being the best at being the best person you can.
Deborah Murray BoBo
Sherrod was very helpful and was of great service. I will for sure do businesses here again.
I just love this location Khe Khe is such a beautiful soul she is always pleasant when I call and always greet me with a smile and if I have any problem or concerns I know she is right on it
Great location, clean, professional, and never any problems. Keke was a great help with any concerns i had!!!! Glad I decided to use this storage facility
Thank you Keke and Rod for the continued respect and quick response when I need assistance I greatly appreciate your customer service
The staff provided excellent service
I’ve done business with this store for over a year now. The people there are really helping and also try to work with you the best they can. I’ll def do business with them in the future
The whitehaven location staff is very unpleasant & unprofessional.
Very clean and I like the security
From the time I met Keke, her professionalism assured me I selected the best company for my storage needs. She has been both kind and amenable concerning matters she has had to address. She has efficiently approached every matter. Some solutions were complex and others required a more practical touch. She has been patient and when necessary very pragmatic. Also, there has never been an occasion, even under pressure, where I've seen her behave unkindly. She speaks to everyone respectfully. Even when the office has been crowded, I always see her address each customer with patience and kindness one opportunity at a time. It's refreshing to even experience this type of service! Keke communicates openly and honestly. (I really appreciate that). The cleanliness of the property is ALWAYS important to her. She ensures the storage units are clean and the property is safe. When I have needed other products or services, Keke has been very knowledgeable concerning them. Public Storage really has a gem!
Keke is the best! She helped me out of a bind today, she had plenty of packing materials in stock! Most importantly plenty of stretch wrap!
Thanks Jonathan with Able Moving Company
Keke at 1215 E Shelby Dr gave me great customer service most definitely will be back.
Awesome staff very clean facility would definitely recommend to anyone.
Chantay and khe was a big help very sweet an went above and beyond to make sure my needs and even other customers were taken care of.
Chantay and Khe Khe were very helpful on making sure I was satisfied. The registration was simple and quick. Everything was clean and they were very professional. I would definitely get a storage from here again
Chantay & KheKhe were very helpful thanks
Ms. Keke has one of the most Heart warming smile and personality, very professional, and easy to talk to, wish the world had more people like her, I felt like I being knowing her for years. She made my day.
None
Kee Kee was very helpful in helping me with my service.
I’ve been at this location for over 8 months now… and I love it. Chantal has always made sure that I was good and great customer service.
Chantay was very nice and helpful today.
Chantay was very helpful
Chantay was very awesome. She helped us from beginning to end. Very experienced.
Khe Khe & Chantay were very helpful Id recommend Public Storage anytime 10/10
I had a very pleasant experience at the Shelby dr. location Chantay assisted me and made my reservation a breeze.
Customer service was exceptional with Stephanie she was understanding with the moving that I'm going to done great with explaining the process of the company and storage environment
Thanks Ke Ke...u were great
Deneka Johnson
Chantay is one awesome individual smart and very knowledgeable help me with the correct unit and at a great price Thank you sooo much
I would love to thank Chantay for being so helpful. Thanks Chantay for all your help.
Chantay was nice and provided excellent customer service.
Hi Keke u the best i wanna thank u for helping me understand my bill💕💕 from Ms Moore
Keke was so great I was in and out she was very helpful every question I had she gave the right answer everything was perfect 🥰 was in and out no rushing
Today it was great. She took care of all my need my me. I just love the agent she always polite and kind
Love this storage place...ms.keke was just wonderful...and it's nearby...
Hey thanks to Stephanie she have good customer service and was very polite way to thanks for the best customer service I ever had
Ke Ke is the BEST!!!! Keep up the good work. Love her attitude and customer service.
Thank you Jessica and Chantay for being so nice and helpful. These ladies are definitely the truth. Thank you ladies so much.
chantay helped me with a rental today she was very nice and professional
Chantal & Khe khe was very pleasant got me the best price for my unit
Chantay helped me today she was very pleasant and professional the property was very clean.
Thank you Miss KeKe for your patience and working with me!!!! You are wonderful with great customer services. Keep up the good work 🙂
I am so thankful for KiKi at this location. She was of great assistance to me. I highly recommend a raise for her.
Thank you so much chantay for helping me today. Your heaven sent. Thanks again 🥰
Chantay helped me with a rental today she was very professional and sweet.
I dealt with keke & she was very helpful and understanding. If you come to public storage ask to speak with keke.
Keke is the best thank you
Keke was very helpful and nice
Khe khe & Chantay we’re very pleasant when I came in to make a payment on today very positive young ladies
Absolutely love the quality of service that I received keekee was very helpful and has a wonderful spirit. Keep up the great work!
Keke is awesome at her job. Very patient and helpful. She went above and beyond to help me with my lock out services.
Very clean and safe place been there since they first open kiki was very helful not only me but she took care of everyone .
She was so sweet and customer service was excellent! She was very patient
Thank you Jessica for your help!
This is the most ghetto storage location I have yet to experience, these two black young ladies ran my card for a storage unit for 30 dollars and stated that the card didn’t process on their end but, I showed them the account balance and notification which obviously showed the money was removed out of my account on 07-04-2023. They have managers that were called and unprofessionally they didn’t answer any of their calls regarding this matter. I was sitting in the parking lot and storage for about an hour only to hear we can’t give you a unit and that the money would go back on my card in which it is 07-06-2023 and the money still isn’t on the card….Yuck just unprofessional do not go there!!!!
The worst storage experience I've ever had. You guys have over 1000+ storage units but only 2 push carts in the entire facility. Then you have tenants up there that push the push carts inside their store unit and lock them in there like it's theirs. Then when I went to the office the first time to ask did they have any more. She told me if it's not out there on the floor then it's not anymore but said it in a rude way. So today when I went up there to move some more stuff I went back in the office to complain about the distance I have to walk just to move stuff in because they have tenants that lock the carts up in their unit. She told me that it's nothing they can do it's out of their control. So I moved all of my things back out of there. IT'S RIDICULOUS !!!!!! I'm not dealing with that when it's much nicer storage places in the area for less money. Yall want to charge a arm and leg but rude and it's a hassle. DON'T RENT HERE !!!!! You will regret it.
Jessica was very helpful with my questions concerning prices. She researched and answered my thoughtfully and thoroughly.
This young lady Jessica is an extraordinarily brilliant and charismatic person; the way that she handled me and the other four other auction guys, at one time, was a great and well executed! Definitely a five star employee!!!!!!
Jessica was a great help!
Thank you so much Jessica and Chantay for your great customer service!
Thank you Jessica and Chantay for helping me with my rental. Yal are definitely team players.
We came in and Jessica took care of us right away. She went above and beyond.
Chantay was very helpful assisting me with my move
Chantay & Monica was very nice and helpful
Me and my mom came in today to look at a unit, and the woman Monica Wilson take care very well, she had a good attitude and great customer service.
Chantal and Jessica gave excellent customer service and should receive a raise and promotion immediately thank you so much
Chantay & Jessica we’re very helpful with my move helping me find the perfect place to store my furniture.
Chantal & Jessica were very helpful today
Chantay and Jessica were very helpful and nice I’ll recommend this storage any time.
Thank you so much Jessica for taking the time to help me. The storage building is the cleanest ive ever seen
Chantay & Jessica we're very helpful and nice
Thank You Jessica and chantay. The google reviews is what brought me here.
Chantal & Jessica was very helpful and professional
Chantay was so helpful and she provided me quick and accurate service ❤️ was able to get me a unit quickly and also Jessica was very welcoming and respectful during the process showing me to my unit. Very nice experience!!!
Chantay & Jessica helped me with finding the perfect space today very nice ladies I highly recommend this location
Jessica is hands down the best customer service manager. She is very knowledgeable and understanding with all of her customers. I came into the store and it was already 2 other customers and she was able to get all of us taken care of in a timely manner. Thank you Jessica
Thank you Jessica for helping me with rental process. You made everything very simple.
Miss Jessica and miss shantay are the most helpful and respectful people at the public storage. Nice experience lovely environment and happy to have my stuff here in the safe location. Need more staff members like them😀😃
Jessica and chantay was amazing with their customer service. Thank you ladies
Jessica and Chantay was very helpful and the facility was so clean. I was looking to store downtown but I think I have found my space here.
Excellent customer service and great service overall
Nice 👍 people that are very patient
Thank you Jessica and Chantay for all of your assistance.
Chantal was very helpful
Thanks Jessica and Chantay! Auction winner! They're so friendly.
Thank you so much Jessica and Chantay for being so patient and helping me with my needs.
Thank you Chantay and Jessica for being so polite.
Jessica was so nice I really appreciate her for going the extra mile for my mom.
Amazing customer service from Jessica
Thank you Jessica.
I have been receiving awesome and excellent communication and service from Jessica.She is very friendly and professional and cares about her customers. I feel valued they were able to help me in a time of need and that means alot ! Keep up the great work!
Thank you Jessica for all of your help with all my questions and making my move in very swift. I will be sending my family in to see you.
Jessica has been great with helping me with all my needs being that I'm a first time renter. Thank you so much for always being so nice.
Ok, clean, but no customer service
This is a great opinion for your storage needs. Ask from Jessica and Chantay they will get you in the best storage available
Came in to price units Jessica and Chantay was very knowledgeable and helpful
Jessica was an awesome customer service manager, she helped me with all of my nagging questions, took me to look at my space and helped me with what will work best for my needs. She deserves a huge raise. If I owned a business I would definitely have her front and center in my establishment. Thanks again to her for all of her help!!!
Jessica and Chantay was very helpful and answered all my questions with no problem. Go see them now!
Jessica and Chantay was very helpful made my rental process fast and easy
Jessica and Chantay was so helpful and nice that I decided to end my storage at my old facility to move in here! Thank you ladies for all of your help
It’s just a pleasure how Jessica makes u feel like not just another customer, service and attitude is amazing, thanks Jessica for ur attitude and patience!!!
Thank you for your great customer service
Monica was so nice and considerate, but so respectful also. Fantastic customer service
Chantay was very nice and knowledgeable very helpful and polite.
Chantay helped me today she was very helpful and nice very professional
Jessica was super awesome!
Jessica and Chantay made my rental very easy, they was very helpful and answered all of my questions. I laughed the entire time during my experience. A true breath of fresh air.😁
Jessica and Monica was some of the most professional funny ladies I have encountered in a while. These ladies deserve a large raise.
Andresha and Jessica was so helpful I came in to view my unit before purchasing and they were very knowledgeable about my needs. They are a breath of fresh air so if you need any assistance come visit them.
Jessica was very helpful. This was my first time renting and she made it very smooth.
Dresha was most helpful. She had to help me set up my account on the app, and she did it with no complaints & a smile on her face.
Jessica and Dresha was some of the most friendly women I've encountered while taking care of business. I came in for a storage for myself and my mom ended up renting a storage as well. These ladies deserve a big raise!! It's hard to find good help with the way things are going now!! Thank you ladies
Jessica is an amazing customer service worker. She goes over and beyond for her customers and multi-task like no other. She definitely made my storage experience very easy. If you need any help with getting a storage ask for her!
Jessica provided an exceptional customer service experience. She was very patient, friendly, and worked hard to make sure my move in process was seamless. She definitely deserves a raise in pay as nowadays good employees are hard to find. I highly recommend Public Storage for your storage needs.
Jessica and Ashanti were amazing! This is my first time renting a storage and they were sooo helpful and super nice. Did I mention they were super respectful!! Love the experience!!!!
Melissa was awesome! Wonderful customer service! Thank you so much!
Very nice brand new facility! I was waiting for this location to open as I am moving back to this area and Melissa is a great site manager! She was flexible in meeting with me and answered all of my questions!
Great place very nice size storage for the prize and wonderful staff member Merlisa not sure if I spelled it right