Public Storage Self-Storage Units at 2201 2nd Loop Rd, Florence, SC

Went here on Tuesday, 7/23/24 couldn’t get help from the woman sitting at the desk on her phone. Tried to call and watched her go out her way no to answer, guess that phone call was too much.

Taneya is amazing, very helpful and knowledgeable!!!

Thank you, Taneya, for exceptional customer service you were great help.

Thanks Taneya for her great customer service I really appreciate it

Very misleading in their admin fees and the cost of starting a lease. When questioned her response was “ Well I am sorry you misunderstood but I explained it to you the cost is what the cost is.”

Taneya has been BEYOND helpful, explaining everything so well and patiently walking me through every step! She’s so very pleasant to work with and kind.

Miranda and Taneya are absolutely the best, and their customer service is top-notch! I highly recommend this location!

Thank you Taneya for great customer service.

Taneya was such a great help today. Thank you for Awesome customer service.

Thank you Taneya for helping my husband rent a space today. We really appreciate your patience and Awesome customer service. We definitely will send people your way to rent at this location. It has been more than a pleasure working with you and you are definitely an asset to the company.

Taneya, Provided me with excellent customer service today. She went over and above to assist me in my quest to find storage for an upcoming move. It is employees like her that makes the customer experience rewarding. Ervin

Thank you Taneya for helping me find the correct size space to rent. I appreciate your patience and your excellent customer service.

These clowns are scammers & theives! These clowns are scammers & theives!! PS staff are liers to!! Management on top of that! I’m on disability so I can’t afford a high payment every month. Public storage gets you with a $1 to rent it plus $69/month but what they neglect to tell you is every 6 months they raise their rates $30/month. Bill the supervisor helped me a couple times by keeping it at $150 because I would have been paying $300 by now, per month! Bill told me when my 6 months was up to call him and he would help me. I called 6 months later but he ignored me. Would not call me back or answer my emails. My fees went from $69 month to $200 which I could not afford. My stuff, everything I owned was in storage for 8-9 years. I was never late. He let my bill get behind for over $450 with late fees accrued on it. I couldn’t believe it. All my sons baby pictures, things from my childhood and my sons childhood was in that unit!! I literally mean everything I owned!! I ended up losing it. I’m in baltimore and my unit was in Florence sc. it wasn’t like I could go get it anytime soon. Then public storage had the nerve to send me a letter saying they auctioned my belongings off for $30. Thirty fricken dollars!! I hope bill is happy about what he did to me. He should be fired!! Bill should have never told me he would help then at the very last minute backed out leaving me no time to get my things out!! Do not use public storage ever!! You’ve been warned!!

Experience at this location is top-tier customer service. Taneya - was very kind and attentive to my needs. I am currently moving and she was very informative of my options and the services the facility offered. 10/10 Facility , 10/10 Customer Service, 10/10 Communication.

Taneya was so helpful through a stressful time.

Taneya was very helpful today, thank you for Great customer service

The service was great. Taneya great job..!!!

Tanya was very nice and respectful, she made it feel safe for me to leave my belongings with you guys.... she is the Best!!!!!

Thank you, Taneya, for great customer service. Will definitely recommend this location.

Taneya was a great help today.

The customer service representative Taneya was helpful , professional and patient. I would recommend this location to family and friends. Smooth process!! Thanks.

Taneya had great customer service

Went to this location to inquire about renting a storage space and Taneya had great customer service.

I came to purchase moving supplies today and Taneya was very helpful. I appreciate your great customer service.

Great experience, Tanya made me feel safe with my belongings being in their possession. Shes assume. Thanks Public Storage 2nd loop🙂🙂 you rock.

Taneya she was very helpful and good attitude

Taneya was great. Thank you 4 all your help.

Taneya was so helpful today when I rented my space. Thank you for all your help.

Taneya was friendly when I came in today

Taneya was a big help when I came in today!

Miranda was very helpful and explained the easy process! Very helpful and smooth process

Taneya was a great help with me finding a rental space. Thank you for your excellent customer service

Taneya was very informative when I went to the store to inquire about a storage unit. Great customer service & helpful.

I recently went in to the public storage and I was very pleased with services and experiences that I had there. Taneya was very helpful. I definitely recommend this facility to any and everyone. Thanks again Taneya. Nice doing business with you.

Taneya was very helpful when I rented my unit today, thank you

Taneya was very helpful when I came in to rent my storage she made me happy soon as I came in the door

Taneya was a great help when I rented a unit today. Thank u for your great service.

They was so nice and helped me out thank you very much you was great

Taneya was very helpful when I came to rent a unit today. Would definitely recommend this location.

Great service and I met the most friendliest lady Taneya! She is an exceptional employee, I couldn’t have had a better experience and it was all thanks to Taneya!!

My recent visit to this location was awesome. Taneya was extremely helpful and even offered a great spot to grab a bite. We are new to the area appreciated the wonderful southern hospitality.

Taneya does a great job. She knows what to do and what to say. Thank you

Taneya was very helpful

I had a excellent experience here. Great customer service Taneya was helpful in my process in finding a unit. She’s very knowledgeable of her profession.

Taneya was very helpful and professional I gave her 5 stars she was excellent and very knowledgeable about her job

I had a fantastic experience at Public Storage thanks to Taneya! She was incredibly helpful when I purchased a lock. Her friendly and knowledgeable assistance made the whole process seamless and enjoyable. I'm grateful for her outstanding customer service and would highly recommend Taneya to anyone needing storage solutions.

I recently went in to make a payment and Ms. Taneya was a pleasure to speak with.