Outstanding service Donny was great to deal with.
Laura was very kind and easy to work with. Highly recommended place.
Laura was very helpful!
The units are very nice and clean
Laura was very friendly and helped us rent a unit. Before coming here, I spoke to her a few times over the phone. She was extremely helpful.
Laura helped me very easily when I had an issue with the gate. No problems to fix it what so ever.
I've been a customer for years. Stopped by the office today and Laura helped me with my account- she was friendly and helpful. Great experience!
Clean, secure, and awesome staff. In particular, Kim and Laura are extremely polite and helpful!
Laura helped extensively with great service. And she is a extremely nice lady!!
Laura was exceptional. She went out of her way to help me get my bills straightened out. Very pleasant.
Laura did a great job. Thank you very much.
I don’t know who Don, is. This place is going down hill fast. It’s unkept, the key pad hasn’t functioned properly in two months and for some reason the drive way is not plowed or salted. It’s a shame, I’ve rented here for over two years. Contacted customer service and Tina, wasn’t very helpful. I’m moving as soon as the weather breaks.
Been there for a year. I’ve had a few issues, but most of the time management will reach out to you if you make them known. Thank you for your help!
Very clean, wonderful service from Laura!
Laura made things really easy
Laura was fantastic! She was very pleasant and assisted me seamlessly with moving out!
Kim was a pleasure to deal with she was super helpful, very kind and knowledgeable.
Lora was very helpful in helping me with my account !!
Public storage is a clean, open space with multiple levels of security to keep your items safe. Bill, the property manager, has been responsive and very helpful with any questions or issues.
Very good costumer service at this property Bill made the move in super easy, thanks!
Laura was a GREAT help!! Expedient, resourceful & hospitable!!
Laura was most kind and most efficient
Laura was very helpful and made my interactions with public storage a wonderful experience
Laura and the team were very accommodating. We had multiple units and the process was seamless. Would highly recommend using them again.
The Public Storage facility is amazing! They have the best prices, great deals, and fantastic customer service. Bill was wonderful at helping me work out my technology issues and I was able to sign up in person for the same deal as offered online. I feel exceptionally comfortable renting a unit here. I feel as if all of my srorage and moving needs are in good hands.
Service was fast. Bill was very helpful and very informative. I have enjoyed my one year stay here so far and plan to continue.
Very easy to get set up online. Great loading area with plenty of room for a U-Haul next to the elevator. I had some questions and Laura was very kind and helpful.
Laura was very helpful with questions I had and was helpful getting my situation taken care of
We have rented 10X10 space at this location to help our Son with his college dorm move during summer. Very clean and convenient location off the freeway specially for people travelling from out of state like us. I specially wanted thank Laura for all her help while we were moving out. She walked us around to show how to trash extra items those we do not need , she made whole checkout process super smooth. We will come back to this place if we need it again.
Friendly Staff, easy access, good facility
Provided me excellent service for years! Laura at the front desk was incredibly helpful all the time and deserves an A+! My unit was always climate controlled and managed well. Good parking options and loading.
Bill and Laura were very helpful and patiently explained the process to me. They made it very easy.
Bill was a pleasure do deal with!!
Nice, clean, safe storage. We stored my son’s things over the summer for college. Highly recommend! Bill was great to work with!
Bill, from Public Storage, was very helpful when we were moving out, he even helped us to get rid of our old mattress :). The storage itself is very well maintained and clean, and has great rates also. Would definitely recommend Public Storage at this location.
Bill was so helpful this afternoon! Thank you!
Bill is the man!! Bill was so helpful and honest with the sizing I’d need to fit all my belongings. He wasn’t just trying to sell me a unit. Also helped get me a lower amount on my unit than other competitors I was looking at.
Bill was awesome, made moving out a breeze, they are all easy to work with
Highly recommend this place for all of your storage needs. Also Bill was very kind and helpful if you should need any assistance.
Great customer service by Bill! Good first month deal, pricing is better compared to others.
Bill is excellent! So very helpful & patient! Thank you Bill for taking the time to answer all of my questions! I appreciate you!
Bill was very helpful answering my questions.
Rented here for 2.5 years, very easy to set up & move out when I no longer needed the unit. Facility was clean and convenient to access. Laura helped me with closing out my account upon move out and was very friendly and helpful!
Laura did exceptional work with assisting us.
Bill and Laura are both exceptionally nice, and keep the property spotless. They keep plenty of carts on hand to help with moving stuff, and if we're there for a while and need restrooms, they are also clean and well-stocked. Security is top-notch, and we are confident that our stuff will be safe.
Laura was fantastic in helping me with my needs, she very knowledgeable about her job and a great person don’t ever get rid off her she’s an ace employee thanks Gary
Laura is a excellent member of your team and deserve every bonus available.
Bill and Laura, are courteous and professional
Brenden was awesome.......super helpful and the facility is spectacular....
The staff was so friendly, kind, and helpful. I get lost easily so they helped me find my way and then I realized how easy it was to find. It’s so clean compared to other storage places. Would definitely recommend.
I absolutely adored the staff at this location! Super helpful and informative one the storage options plus the breakdown of how the payment works. Such a nice clean location and once again the staff were incredibly helpful and nice!
Thank you Laura for all your assistance in setting up a unit. I appreciate it
Great friendly service from the manager on duty today. He went out of his way to help me and is always available to assist and answer questions.
Bill was very helpful and nice!
Laura was great! Very helpful and wonderful
This is my first time using Public Storage. I found the facility to be very clean and the employees were kind, professional and helpful, especially Bill.
Bill was a good guy to work with.
I just vacated a 5x10 locker that I've held at this location for several years. Our need was temporary and we simply no longer required the space.
The building was always very clean. Access was very easy via the app or pass code, and I appreciated having the indoor loading space away from the elements. There are several handcarts available to help you move your items to or from your unit. I rarely interacted with staff because I usually came by outside of regular business hours, but whenever I did they were friendly and helpful.
Depending on your needs and budget, I think this is a good option for self storage. It's indoors and well monitored, and I've never worried about the safety or condition of my stuff. I would be likely to utilize this location again if the need ever comes up.
Thank you Laura for your assistance.
Laura was super friendly and helpful and it was the perfect place to store my extra stuff.
The facility is very clean and convenient! Laurie was super helpful when we had an issue with our lock as well! We are very pleased with our experience here!
Spoke to Laura had issue with my
Unit she handled it quick and efficiently
Very easy to work with. Have had a unit for years, clean, private, easy entry & exit. Just downsized to save money & was easy to do.
Laura was super friendly and helpful!
First time renting a storage unit and Bill made it so easy! He was incredibly helpful and friendly both on the phone and in person.
Easy access and pricing isn't bad. Bill is always so helpful and pleasant:)
My girlfriend and I are at this specific location atleast once a day due to my job and my supplies being there. Bill LOVES are dog and always makes it a point to either wave or come out and say hi. Hes an extremely friendly employee and we love to see him there!! So does solo:))
Bill was very nice and helpful. My storage unit is great and the price is reasonable.
Bill is always so nice and helpful here! So glad we chose this storage facility!
Laura was extremely pleasant, nice friendly knowledgeable
Beautiful and clean storage facility with amazing customer service! Bill was so kind and extremely helpful in getting us set up with our unit and explaining everything
Incredibly convenient location, booking unit was easy, there are two good sized elevators, and they have many carts available for use!
Laura and Brenden were great had to fix my card for auto draft they helped me was quick and easy
I really don't know where to begin. Have some medical issues and without getting into detail Bill who manages the Cedar Ridge Location and his supervisor Dawn was very helpful and accommodating in helping me get done with what I needed to get done. Their customer service is incredible. Thank you Bill.
Good elevator, bill gave us water thanks bill
Thanks Bill! Such a helpful guy
Bill was exceptional at handling all of my questions regarding my storage reservation. I feel wonderful knowing that this location has such attentive, kind staff. The building is immaculate and perfect for all my storage needs.
Laura was great helping me get my rental started. Quick and fast service!
We have had units at this property for a number of years. There have been ups and downs particularly during the pandemic. But I must say the property has done a fantastic job of rebounding and the personnel they have hired has been the key. Our property manager Bill is the epitome of customer service. So friendly and accommodating. Also is the staff who fills in for Bill, in particular Russ. What a turnaround in staffing. Please take care of your employees as they are the face of Public Storage.
The employees are fantastic, Bill did everything he could to make my move as smooth as possible and he explained everything I had questions about.
Laura was excellent, extremely helpful and knowledgeable.
Laura provided excellent and timely service!
Bill and Laura in the office are both very friendly, courteous and accommodating. We recently downsized a unit and they both were very knowledgeable and helpful in giving out information and pricing, as well as scheduling. In addiiton, the place is always very clean and temperature controlled.
Bill Blaszczak is amazing very personable, professional and great to work with
bill was excellent!! had such a great experience thanks to him!
Jim and Bill were very knowledgeable and friendly. They helped me transfer my unit flawlessly and made it a pleasant experience!!!
Great service 5 stars I am a combat veteran of the United States of America disabled this manager Bill and his director helped me resolve another of issues I needed to attend to Bravo Zulu USMC
We are currently renting two large rooms at the PS Cedar Ridge location off Rt 60 in Pittsburgh. The building manager, Bill, is the best ever! I've rented many other rooms across the USA over the years. Many of them have been through Public Storage. So I've had lots of comparisons. Bill is knowledgeable, friendly, responsive and helpful! When necessary, he returns every phone call in a timely fashion. He's a gem! I highly recommend this particular location. I guarantee you will find Bill a great representative and manager for Public Storage! The location is wonderful. Easy access from I79 and exceptionally clean!
They worked for me to have my fixed rate , i am thankful for it .
Hopefully they keep up with the great job !
The best experience I’ve ever had. Very clean and the manager is friendly and helpful!!
Laura was very tentative and helpful!
Exceptional service and easy access… Laura helped me check out at the front desk and made my departure go swiftly…
Representative was knowledgeable, friendly and helpful. Faculity was clean and highly functional. A really great deal!
Sold over $3000 worth of my merchandise for $1. Then had the audacity to bill an additional $130 fee on top of storage fees?
Back story:
Requested a payment arrangement during covid and was refused one. (I have been a customer for over 4 years (even during the transition when they bought out the previous company)
They sold $3000 worth of equipment (step ladders/dolly's/etc) for $1 at auction. Do not recommend and will never use this company again.
Laura has greet customer service skills. She went above and beyond to try to get me a better rate.
Thanks Laura for your helping me onboard seamlessly.
I have been with Public Storage for a little over 2 years. I recently had just paid off my unit and arrived to get my items in the storage unit. To my surprise when I opened the door I was absolutely infuriated because of the mold that was all over my furniture. I had paid for climate control and in the end it didn't matter. I was able to take other items that were more towards the back in boxes out and they were fine. Everything else had mold including a brand new couch. Absolutely unacceptable.
Rented a storage unit today. Bill at the Robinson Facility was super helpful & assisted me through the entire online process. Couldn't do this without his help. 10 out of 10 for Bill.
The facility also very clean & easy to accessible
Sue
Jeffry is the Man! Super helpful in assisting us with everything we needed.Excellent Customer service!👌
Highly recommend
Laura did a great job helping me get a unit set up for me.
Laura was very helpful and kind.
I’ve had a positive experience with Public Storage all around! The indoor and climate controlled units are a good price for the size. The facility seems well kept, and the one time I’ve dealt with the staff (specifically Bill), it was a positive experience and he was very friendly and helpful. I would recommend Public Storage to anyone looking for storage needs!
I’m unhappy that my rent has more than doubled since I moved in 2 years ago but the employees have always been exceptionally good and helpful. Laura in particular was great.
Have been renting here for 6 months. Always clean. Always a dolly available.
Had an issue with my auto-pay this month and stopped in to talk with an associate in-person to get it sorted out. Laura was super helpful and friendly when she walked me through the steps to get my payment taken care of!
Great storage facility. Exceptionally easy to use, clean, and convenient. Great customer service by the staff!
Mr. B is so nice and helpful! Cannot thank him enough for all he does.
Excellent and professional service!!! Thanks to Mr.Bill
They have big follies to take your stuff to your locker. The online process and everything is actually pretty easy and very accurate
Constantly have to deal with the front entrance being stuck and have to go through the back.
I had closed my unit down and my daughter opened one up for herself. Same issue and also the different employees that I have dealt with now for over 2 years have all been there maybe a few months before they leave.
When Don was there, the place was clean and run great. After he left, it has been a dump. From the dirty floors, dolly carts all over the parking spaces, security camera's down, it is bad.
They keep raising the unit space price every few months now. They know customers are not working as much or getting paid well, not to mention leaving their housing because prices there has gone ridiculously high and now they're putting their belongings in storage. Yet its becoming impossible to pay so much every month.
Just have to keep looking out for deals and move units.
Looks very good, clean and secure.
Renee was great. Went in to make a payment and she was fast & friendly. Love my storage location. Always clean & they have a great staff to handle any questions or issues.
Renee was wonderful!! I had so many questions and they were all answered in a timely manner. I had to change units and they always got right back to me. The place is clean and well kept. I was shown units to determine what size I needed making my choice much easier. I highly recommend this place. Thanks to everyone who made my experience so good especiallyRenee for your time and patience!
Absolutely terrible and unaccommodating location- I have been renting here for over a year and it’s one headache after another. There is a dumpster on site that clearly says to keep your space clean YET they don’t let you use it- not even for boxes, plastic, etc.
You can’t even pull into the facility for 2 minutes without someone yelling at you to turn your car off. But also when you need help with something no one is there to assist LOL.
The last straw for me was trying to move to a bigger unit and I found a different location not far from this one with the same size unit for cheaper. I asked if it was possible to price match as I continually rent from them (use my unit for business purposes) and I got a big fat NO :)
The facility is dirty and not kept nice. The bathrooms are disgusting. Convenient but not worth the price.
Renee was super helpful and made sure all my questions were answered and took me on a walk thru to find the perfect space for my needs.
I'm impressed. I had reviewed it because my price adjustments. However, customer service took time to reach out over concerns. They were thoughtful and attentive.
World class customer service! I needed to switch from 5X5 unit to a 7X10 unit and Renee was awesome. Within a few hours after requesting the change online she was on the phone with me making sure the transition went smoothly. She said she was brand new to the company, but she handled this move like a seasoned pro! Thank you Renee and Public Storage for making this a very easy move!
Staff is very polite and personable! The facility is great and the pricing is too! I would definitely recommend if you need to store your belongings!
The facility is nice but the parking situation is atrocious. Someone is always blocking the right of way to exit the building, there’s just not enough spaces for the amount of units and there’s never staff correcting the behavior when people park all over.
It may be odd to say, but I am fond of this place. We needed a reasonable and clean place to store my kid's stuff at a time when they were stressed out, and now that we're moving the stuff out of storage, again it has made the process more stress-free than it might have been. Nice to not have to worry about one thing.
Very pleased with the service provided by Don! Sweet and knowledgeable, thank you Don.
Don Mott took very good care of me. Excellent customer service and very personable guy. More than satisfied with this process
Don was great working with me and I really appreciated all his help.
I had the best customer service with Don today. The best in the business and I would recommend anyone in need of a storage unit to give him a call!!
Don will fix you up! Great service.
Don was super helpful in walking me thru the sign up process & making it easy for the movers to get in after hours
Great service. Easy access
Had a great experience with Don, the process was quick and he was very helpful
Don as A+. Extremely helpful and patient!!!!
Very easy process and Don gave very courteous customer service