Public Storage Self-Storage Units at 280 Lancaster Dr NE, Salem, OR

Brendan was incredibly kind, thorough, & even walked to the unit to ensure all was good to go in regards to cleanliness & security. Thank you!

Brenden was a huge help!

Brenden was a huge help and guided me all the way through my rental agreement!

Braden was a huge help :)

Poor customer service and office management skills.

Easy access

Property manager Brendan was very professional and made my stop to clear things up Auckland and easy. He went above and beyond by going back to get stickers for my new lock 😁 I had a great experience today and look forward to working with Him more in the future! Five stars for sure! ⭐⭐⭐⭐⭐

Brenden was awesome and got me in and out quick and easy before closing. Was even able to give me a tour of the unit before purchasing and filled me in on all the ins and out of policy to make sure my storage was safe

Brenden was an awesome help! Mom has a hard time getting in and out of the car and walking and he made it easy for us! Great service and very friendly!

So far we have 2 units. One has no light bulb and the other has a bulb on a questionable wiring harness dangling on 1 single ceiling screw. Gate code needed to even leave. Prices vary from online to phone, etc. However, it's only been a week so I'll update the review.

Went here to meet someone to purchase something off Facebook marketplace... There was a line of traffic to get in no less than four cars this must be a pretty popular place.

I love it and it's convenient, It's so good for me. I'm also glad that it's off state street that's a plus in my book

The care that this storage facility has for its customers is unmatched. I highly recommend to anyone needing short or long term storage.

Price was alright, little did I know after 6 months the price goes up like 60$ I'm paying almost 300$ for a 10x20 unit and the unit has a ceiling that has water damage and is starting to drip down not to mention there is a huge gap in between my unit and the one behind/beside me I can constantly see the lights they have on in there shining in my unit. The location is great and the security is pretty good. I do wish I could have a different lock on my unit though like a master lock instead of the cylinder lock.. overall I'm giving this place a 3★ because the hidden price and the freedom of having a personalized lock. Although the App they have is great for entering/exiting the property just one click on your phone. And one click payments or auto pay is very nice. But again no incentives like rewards programs or discounts on auto payments ... Place could definitely use an overhaul to bring things a little more up-to-date.

We are currently staying in a no admirable mobile home. And on the top of being completely agitated by our situation we have been harassed by the majority of company's we have dealt with. Including the public storage. One of the rules and regulations is the clean and maintain your storage unit in which we have to spend time doing. Organizing our whole house into a tiny storage room. We have been harassed by the lady in the office on numerous occasions the first interaction I was told to keep my trash out of the way. I realize it may seem like trash to her but they were in fact school papers my kids made and I was not done cleaning. Today I have been here for no more than an hour and a half and here she comes again to inform me that I have a time limit of 3 hour which I had exceeded. Looking up the rules and regulations there is nothing that states there's a 3 hour limit. This place is a complete joke. And if I am approached again with bogus discrimination I am filing a lawsuit because that's all it is. Is complete discrimination. its sickening.!

No one answers the phone, can't get them to call back. Go into the office it's always closed even though website says they're open. HORRIBLE

My fiancé and I had to scramble to find a storage unit when losing our apartment, we thought public storage would be a good place to leave our belongings and they offered a good move in deal for the amount of money we had at the time so we took it. Fast forward three months and we got a new place, they charge a whole month ($228 for us) even if your belongings are only there a week. (And yes we have a 30 day notice) We got locked out and were forced to pay the $228 in order to get any of our belongings back. Once I received some of my items I immediately noticed the stench of mildew, my mattress was damp, my couch and my bed frame had mold on them, multiple items were covered in moisture and I had to throw away multiple bags of clothes because they were COVERED in mold. I highly recommend looking elsewhere.

Great customer service

Amazing customer service !!!

Friendly staff and very clean overall.

I used to like public storage, but now I can't say that anymore. When I first began renting here I was paying approx. $125 per month for a 10'x20' storage unit. The place has locked gates, and security cameras one of which is very close to the unit I am renting. I felt like it was a good deal for the space and the security. Around 6 months or so into renting here the price went up. It was more like $175 per month now. Much less of a deal than before, but still not too unreasonable. Now however, they've raised the price again and it's over $200 per month. That's now more than $1 per sq ft. Just for storage. It's ridiculous. Add onto that, you can't even access your items between 9 pm and 6 am. During the summer it is still light at 9 pm and it would be nice to be able to come home late from a kayaking trip and drop them off at storage but unfortunately I'm restricted with the 9pm limit. Time to find a new storage facility

I've rented from them several times and it's always been a great experience for me

Kinda pricey but very kind and seemingly happy staff

I have nothing but problems with this business. They don't seem to be intelligent enough to update the info I gave months ago and now they are bleeding me dry for money I don't owe. I want my stuff out of there but have no way of getting it moved. This place is a nightmare and I would NEVER RECOMMEND THEM. EVER!!! ZERO STARS FROM ME. They made me put a star but I don't stand behind it in anyway. I hope their business folds.

The website lies about discounts and they don't answer there phones probably the worst storage place Ive come across. I'd recommend you take your business literally anywhere else they are highly unreliable!

Kyler was very nice and personable, made all the paperwork comprehensive and quick.

Excellent customer service and have always been accommodating to my requests ! Highly recommend using Public Storage!

Kyler was great And was a huge help

Great place to store. Stephanie offers good customer services highly recommend never had any issues all in all a great place!!!

I highly recommend it here! Every time I go I’m treated so nicely I love the price’s all in all such a great place

The people that work there are always friendly, helpful and polite. A+

Awesome place, Stephanie is great and friendly. Very helpful! Good job 👍🏿

Pretty pushy salesperson. The guy was trying to pressure me to reserve a unit and I didn't want to so he just hung on on me. ;o(

Very friendly staff. I wish the hours were 24hrs and all units had AC.

My stuff was safe while stored there.

Security is a plus

Stephanie was so helpful and nice. The best customer service I've had probably, like, ever. Thank you so much!

(Edit) (NEW MANGER. so far so good. Nightly security!) I have a shared fence this property. Wouldn't call it the safest but it is getting better.

*Sad music plays* I almost feel sad i won't be seeing my little spot here at public storage. Vanessa was more than helpful when I first decided i needed a unit to store my stuff(instead of my car). Also she was more than understanding when I struggled and failed to make payments, was late leaving the gate (6am to 9pm), or when having my stuff spread out all over the ground. I'd recommend Public Storage to anyone looking for a unit who doesn't want to deal with some douchebag trying to up sell you on something you don't need. You can't beat a dollar for your first month promotion, and they got cameras all over in case your worried about security. 😉

Never have had any issues here... they do there best to keep things clean... wish they would change there closing time giving people who work late a chance to go to their storage.. but untill then is as good as it's gonna get... And their cheap...

Good customer service/ always friendly, and welcoming. Always helpful especially on these tough times.

This place is hands down ....NO GOOD THEY MISTAKEN ME FOR HOMELESS AND TREATED ME LIKE I WAS .....I PAID IN FULL 6 MOS UPFRONT THEY STILL TERMINATED ME FOR A RULE VIOLATION LOCKED ME OUT OF MY UNIT ..MADE ME WAIT UP TO 40 MIN ONCE I ARRIVED TO GET UNIT UNLOCKED .CUSSED AT ME YELLED AT ME AND LASTLY TERMINATED ME DISTRICT MANAGER SITE MANAGER ARE PATHETIC.

Cool staff. Clean property. Love the remote gate access app

Definitely recommend renting a unit in Lancaster area. The best customer service I’ve ever encountered.

Easy access my stuff there has stayed dry unlike other places I've had storage. But kinda pricey for the size. But I've never had an issues there

customer service was really great, had all my questions answered and like how the person working the front desk had so much patience when I was confused and had to ask for for clarification on how payment were made. Would highly recommend to my family and friends

Great customer service, very clear when going over to contract and payments. Was so much easier in person, than trying to set it up online. Thank you stephanie for the great experience. I will definitely be recommending this place to others

Very good communication and friendly. Appreciate your guy's help. Thank you

Vanessa is awesome!

Reasonable rates

Conveniently located and affordable

Was thinking about renting there until I found out there are people staying in there storage units I watched someone jump the fence in the back at night time know of units being broken into from others not secure at all hope u fully inventory of your belongings good luck

The staff in the office are great the manager Vanessa is just super if it wasn't for the best manager in the storage business I would never have used before and for the corporate public storage outfit/company they are the worst company on earth they should be so lucky to have Vanessa in management position and they should make her like a regional manager 😀

Units are small or expensive Sure is expensive to store your stuff

Out of all the storage places do have to say this is the most friendly an has really amazing Customer seirvice 😁

Manager is so nice and she works worked with me when I was late on my payment when I forgot to pay it.. always will rent fr here thank you ladies..

Very helpful and made it very easy to get a storage unit. Was willing to show multiple units and answered all my questions.

Staff lady on Sept 4, 2020 was very helpful in showing unit and setting everything up. Has a great attitude.

cheapest prices in town! most 5x5 units run for $60 at best, this location has them available for $34. the units are clean, the location is clean, and the service is great! helpful and very informative, great coronavirus procedures. they even gave me a mask bc of course i forgot mine!! they maintain 6ft rules, and wear masks - they even make sure to keep them above their nose! definitely made the right decision storing our items here

Vanessa Rocks !! Thank you for always calling me back. 😁

This review is really about the staff as I just started renting there. Vanessa was great! I had a bit of trouble doing an online rental (bad internet, not the website) and she helped get everything squared away. So friendly, quick process, and practice appropriate COVID procedures. The pricing was good. The staff was great. Hoping my rental experience goes great as well.

Customer service was very informative and helpful, definitely recommend!

Very satisfied

Great price friendly service

I love this place it was quick and easy the lady that helped me was very nice she explained everything so I knew what I needed she was so pendant I would definitely recommend this place....

Ashley was so great, she helped me out a lot and I appreciate good, kind people like her! If I need storage in the future, she will be the reason I return!

We recently rented a unit it was quick and easy. Thank you

Good service, friendly and very clean.

Great service

they are a rip off. their prices change daily l Iike the stock market, sounds to me like a rip off.

Super friendly service. Very professional. Made sure i understood whats going on.. All in all good service

Easy in and out

Always clean and convenient

Clean, and they've updated the exit key pad, which was old and broken.

Great place, clean, well ran, Vanessa is amazing!! Very helpful, n down 2 earth!! I completely recommend this place!!

Great service great peeps

Best manager in the area!!

Very very good service

Does the job

Very big storage expensive tho!!

Ashley and Vanessa where awesome in helping me with finding what I needed. I appreciate the friendly smiles from all the employees here. Thank you so much ☺️

Ashley is the best 👍🏻👍🏻

Vanessa was very nice and helpful

Good prices . But the lady who works the counter is pretty lazy n dosnt seem to care

Vanessa was so very helpful and informed us of everything that comes with our unit and also helped us with the move out process when moved to a bigger unit.

Super helpful and friendly manager. Made getting a unit quick and easy

Manager was amazing, friendly, professional and always so helpful. Will use again when needed.

They don't tell you everything up front and units are kinda dirty/tore up

Dang it anyway, still haven't got a unit, so no more stars for you until I do!

Very friendly and fast service.

Women who works here is awesome

This place is dangerous. Granted, Vanessa is nice. But she has no idea what's going on this property. I do. But she puts on a big smile and I high how do you do, and then the homeless people Converge on the property late at night. They almost destroyed one of the gates by lifting it up and failing to put it back on the track late at night after hours. Now that's a comfy cozy feeling. Yeah great idea store your stuff here and watch it disappear.

Vanessa is very friendly and helpful! We had an extremely smooth process in getting our unit and she was very assuring about the safety of our items we placed in storage.

Let me say Vanessa was very helpful took care of my needs with no problem and straight forward customer service

While putting things in my unit near where the RVs are stored in the back of the property someone kept walking by lingering appearing to be a homeless woman female Caucasian. She was standing very close to where the door to my building making me very

She is a wonderful and helpful person. Very customer oriented

Staff was very help best group I know of

Vanessa was great. Very friendly and helpful. It was nice being helped by her.

Vanessa was Very helpful and very nice. Also hilarious so that helps a lot

Very clean establishment straight business very professional the people that run it are like everybody else very nice pleasant easy to deal with with price is a little on the high side but there's accessibility where is located is like right supposed to highways accessibility great

Always friendly staff. Decent prices, clean units and property. I recommend this to anyone who needs to store anything.

Love the worker's

Very nice place helpful they show u the unit first to make sure its what u want no hard sell to upgrade

Very friendly staff and clean storage spaces as well as clean lot

Decent pricing

She is the absolute best thing since sliced bread... love this place

reasonable and the lpeople are helpful

Vanessa was very nice, & helpful in getting the storage unit. we also enjoyed the golf cart ride to the unit.

Very helpful and loved the auto pay also they worked with my moving company.

My stuff didn't get stolen and the access is easy from Lancaster.

Lock you car and unit at all times - the other tenants cruise by looking for opportunities.

Alysson was awesome, provided great customer service and had an answer for every question I could think of. Best storage experience I’ve had!

The employees that run this place are always extremely friendly very flexible and do whatever they can to help you out.

This facility is disgusting. Your things will smell horrible if they stay too long. Insects and spider webs all over. Units feel like old jail cells. Ceilings must only be about 6' tall if that. Anyone can come and go if the gate is open and it's not in a desirable area of town. Office staff is welll... less than super. I would recommend he other/newer facilities that are around salem.

Friendly staff!!!

Clean. Security taken very seriously

Awesome place! They went above and beyond to accomodate me and my needs. Highly recommend to anybody looking to store! Great prices. No complaints

How much for small storage what sizes do u have for how much

The manager is great !!! She even laughs at my jokes . Effecient kind and fast at getting the moving customer confused tired and exchasted set up and ready to go

Great staff, good prices, good time. Love Vanessa and Alysson!

Great time using the facilities. Clean, easy to use and no hidden fees. Will come back next time I need some storage.

Easy to get things done.

I love this place! So glad I found it. the staff is wonderful! They are very welcoming And super helpful,and so funny! I was laughing and smiling the whole time,which was nice bcuz I was not having a good day. I would recommend this place to all my friends and family or to anyone who needs somewhere to keep the heir stuff safe and dry!

Very nice place and service

Vanessa and allison are amazing. They have helped me through tuff times. I so highly recommend this public storage. You cannot find better people. Love you guys and thank you so much.

Great service. Lovely lady who took care of my needs. Thanks

What's not to like about this place? Our stuff has been stored safely and securely for 21 months and counting. The facilities are clean and dry. The staff is charming and efficient. And all that makes me happy to recommend this Public Storage to anyone that needs one.

The lady that helped me was very welcoming and i was kinda in a hurry and i was literally in and out in no time

Alysson was very helpful setting up my reservation

If you are looking for a storage unit on the east side, go see Vanessa and Allison. Thank you both for your knowledge, time and patience!

Very good experience nice ladies to

Love this place the staff was amazing I will use these storage units again!!!!

The woman running the place was a great help

They were a great help!!

Won't do business with this place again. Half of what they told us when we where getting started was a lie. We would get locked out before they said we would if we were late on a payment. I see lots of homeless walking or riding there bikes in and out of there. Like there living in units or something not sure. Allot of shady people and business going on there. I didn't feel my stuff was safe their. Moved everything out and don't plan on going back. Prices arnt all that great either. Hidden fees and prices and for nothing special. Units are cheaply built. Mine was super dirty and dusty like it wasn't cleaned before we are stuff in.

Friendly, helpful owner and staff.

Great customer service, friendly, clean.

Alison was a pleasure to work with and was very helpful and Informative will be telling all my friends about this place

the office staff here is awesome!

Okay, ive been working with this location as a delivery driver from Portland. by far this is the most awesome location ive dealt with in all of the years including when i used to help my grandmother as a child. friendly and helpful staff 😁uhmm Vanessa a d Allyson. always there when you need them to be with suggestion and answers. Nice work y'all! its good to know that i can get the help i need if needed especially driving out here from Portland. 👊👍😎 WERD!

The ladies are great !!

COMMENT: STAFF WAS VERY RUDE TO OUR FAMILY AND GOT RIGHT DOWN ANGRY AT OUR FAMILY FOR MOVING OUT ON TIME. THE GIRL THERE ON STAFF DATE 11/01/18 WAS ARGUMENTATIVE ND TRIED TO STOP ME & MY MOVING CREW FROM LEAVING THE PUBLIC STORAGE PROPERTY.

The staff is really cool but the entrance and exit can be extremely frustrating.

So far so good.

I will never even think of coming back here again. Horrible customer service. They rarely pick up their phone, they won’t work with you on any issues, and they are out of their office often. The place is dirty and not taken care of well. There was not one good moment with this storage unit.

My unit was neaely broken into. They refused to replace the lock and the cameras were broken

Vanessa and Alysson r awesome!They are professional but at the same time super friendly. They both have gone above and beyond to make using this storage a great experience. Used many storages in the past and of them all this one is the best. Seen complaints about the facility but out of the 6 public storages I have used in the past this is the by far the cleanest and best laid out. A+++++!!!! Highly recommend

Good people

I was treated very good by a very friendly and attentive person! Storage unit is clean! There’s a security fence and gate! I feel that my stuff will be safe!!!

I love this place. Val the attendant was awesome. Friendly, sharp, witty. I suggest this place to anyone.

The manager is awesome. Great price and very helpful.

Love vanassa she is freaking amazing! Thanks for all the help your a rock star!

They owe me money

The most exceptional customer service in Salem. Highly recommend this welcoming and classy Public Storage

The girls that work here are wonderful!!! I have no worries of my Belongings being safe

Awesome customer service!!!

What a delightful place and experience! Alysson was amazing so friendly and helpful! I so recommend this storage facility. I am happy!

Good service but quite spendy!

Vanessa & Alysson treated me with the upmost respect that a customer could want. Helpful and sweet to all who enter PUBLIC STORAGE on lancaster Dr. They get my five star rating because they show and uphold a professional yet understanding way of running such a Business. But most of all and my favorite thing about the staff @ PUBLIC STORAGE is the fact that they genuinely care and appreciate the customer in which they are helping that day or moment. Rain or shine, weekday or weekend, they smile and do best they can to make said customer Happy. In doing so they get a five star from Me. Thanks for THE UNDERSTANDING AND OR EVERYTHING U DO -Staff Of PUBLIC STORAGE.

Fast and friendly service! Alysson is super great and helpful!!

🤗

What is the price for 5x5

Good store place

Excellent service and very easy to set up. Storage is clean and Vanessa was extremely helpful.

Cause Vanessa freaking awesome

They are amazing and friendly ...hands down awesome!!!

This is hands down the worst storage place I have ever rented from. The staff there is very nice and helpful but the actual facility is horrible. I rented the unit before seeing the facility; and had I actually gone there, I would have found a different storage facility. The keypad is nearly on the sidewalk so If you have a large truck or trailer you stick out into Lancaster which is extremely busy. We had a 26 foot moving truck and could barely drive around in the facility, you could not have any bigger of a truck. It is poorly laid out. There seems to be a lot of weird people there that like to hang out at their storage unit doing who knows what. It is way too expensive for a poorly designed and poorly maintained facility. I would recommend looking around before renting there.

Alysson made renting a storage so easy!!! She was kind and easy to talk to made me feel comfortable !! Love her!!!!

Good people

Allison was awesome thank you for your help

She was great and fun to work with!

Alyson and Vanessa were wonderful. I appreciate all the help they gave me.

I have used a few storage places in my days. Never have I felt as welcomed as I do here at Public Storage. The staff here are very courteous always greeting me with a smile. One time I had smashed my cell phone in the van door. Alison allowed me to call my service and activate an older phone! She exhibited customer service over and above the norm. I'm very thankful to her and the owners for finding such amazing employees and people who work here. Even though I am disabled not once did I feel that to be the reason to go out of her way to help me. She showed genuine concern and willingness to help a customer in need. Thankyou to Alison, Vanessa, and everyone else here at Public Storage for going out of your way to help me when or if the occasion arises. I practically feel like part of the family here yet everyone continues to keep thier professional image at the same time. I plan on renting here and no where else. I certainly would feel confident in returning to rent again should I ever have reason to move. Thank you again and keep up the great work. Sincerely, Gene Richmond

Good location and great staff.

Alysson was fabulous! Very friendly and helpful. Prices are a bit high though and I am a little worried about noone there at night. The fence could be crossed and since it is chain link, everyone at business next door could watch everything that was being stored. So far no problems. Fingers crossed!

Vanessa and Alyson were awesome great place 🤙🏽

Awesome staff and speedy staff

Great people and company

Good

Vanessa has always been helpful, courteous and accurate. The ladies do a fine job here in all their job duties. Great staff. Public storage is a great choice for ones storage needs. Thank You. Robert Reed

In my opinion, the prices are a bit high, but other than that its good place to store your items.

The staff is AHMAZING!! Vanessa is an amazing customer service rep for your company. Thank you Vanessa for helping us smile during a stressful time!

Always great place

This place is amazing . Alysson went above and beyond to make sure I got my unit . Thank you

Vanessa was very helpful and explained everything so that there were no surprises. I had an issue with the gate system and Alysson called me back first thing the next day solve the issue. The site is well secured with cameras all over. My only issue is the entry system. It can get backed up and busy as there is only one gate. Ultimately I was happy with the staff and feel my stuff is secured.

Vanessa was good with Bradford & Lisa. The only thing is that we had to pay for storage a full month of November 2017 and we move everything out on the 3rd.Again Vanessa was Great! It is "NOT her fault!

Good storage location

Customer service is excellent, security gate and cameras, and reasonable rates.

Nice people. Took care of issue in a professional manner.

First time using a public storage facility, Allison was very helpful, friendly and fast. Thanks

From my first contact with Vanessa one of the property managers, I was so impressed with the clear and friendly way she gave me information. This was both by phone and when I went into the front office. Her manner was very professional and yet, as I said, friendly or welcoming. The unit was clean and well priced. I recommend this location for storage needs and would choose it again.

Staff was friendly. Vanessa helped me out and pointed out different storages that would fit my needs. Awesome place and staff.

Vanessa was super friendly and such a sweet person. She was helpful and informative. Even her "assistant" put a sweet smile with the facility.

The worst owners and management I have ever seen. Can't believe the two people they have there if you can call them that.good luck with your over charges you choose to rent there

Needed a place to put our things and we had no trouble renting one.

Thanks! Super helpful very nice.

They replied to me quickly. Held storage for me without asking everything about myself or asking for my money first. I had my compartment and moved in that day. Saved me a lot of stress.

I could practically Live here.....

Vanessa was amazing! A great help and got us in the right unit for our needs. Very friendly and funny.

Reasonable rates. Easy to get to.

They don't give you any brakes with the late fees.

Very good prices

Great location, great service! Couldn't thank Tia enough very friendly and helpful!

Let it be known that this situation does not even warrant one star. Tia is the manager at 280 Lancaster Rd in Salem. My very first question to her on 11/25 was, "Can an 18 wheeler manuever in this space"? Tia assured me that it would be no problem, because other 18 wheelers had accessed the units, so I rented a unit. I did not get the first month for a dollar. Something about my unit was not included in the special. Really??? There was nothing online to indicate certain units were excluded from the "first month for a dollar". But, I let that go. So Tia assigned me a unit and we walked there. I asked her a Second time if an 18 wheeler could maneuver to my unit. Once again, she responded with a positive yes. Fast forward to today 11/30. My driver shows up in his 18 wheeler, and guess what, he can not get around the corner to my unit. He said he'd have to charge me $300 more if he had to walk such a long distance and it was pouring rain mixed with hail. My boxes would have gotten soaked and fallen apart had we done that. Tia's solution was to give me a different unit a little closer to the truck but the driver was still going to charge me extra. Thirdly, she offered to open the back gate and have the driver drive his 80,000 1b truck across an extremely muddy field. The driver said absolutely not, because he would have been buried up to his ass... I mean axels. Meanwhile, Tia had called her manager, to no avail. I still havent heard back from him. So I went online and found a storage unit relatively close by, but the driver still charged me an extra $75. I went back to the office to give Tia the lock and key, and to let her know I was disputing the charge; But she had locked up and gone to break.

Safe and secure storage with great staff.

I really like everyone that works here.... But right now...I NEED HELP!!!! MY TRUCK WOULDN'T START AND NOW I'VE BEEN STUCK IN THIS STORAGE LOT AND THE GATE WONT OPEN TO LET ME OUT!!!! Can anyone help me??? I've been stuck in here for hours... I'm about ready to pee my pants. This is awful and scary!!!! Just my luck!!!! I just wanna go home 😥

Kelsey is awesome

Horrible place. Don't rent here!

They were very helpful and helped us figure some things out

Karla is awsome. Had patience with me and my hyper son.

Karla and martin have been so friendly and helpful. We have been desperately trying to find a storage unit and they made it happen. I will recommend public storage to everyone. I am a very happy customer.thank you for making my life easier.

Karla was very helpful and kind

Very fast and super friendly service Karla was amazing.

I had a great storage experience! Karla is awesome :)

Awesome service

I give it a 2 cuz my stuff wasn't stolen .. But as far as being uneasy with a local storage customer 2 units next to me giving out code to yet both times I was there was an obvious drug deal .money exchanged n then a substance wrapped n folded in foil was handed over. ,. Informed staff n just to return 2weeks later n same incident. I was uneasy being there and glad I'm out of there. With all THOSE CAMERAS how do you just turn a blind eye.. This obviously isn't a new thing .. Ppl coming n going who aren't paying customers..storage oçupants obvious ly can b seen n in my incident in plain view. The man also admitted to sleeping in there a few times!, cmon get it together n secure your customers property n their safety ..as u say and charge for

Clean and simple storage option for us! Easy access and GREAT service from every staff member thus far. Would definitely recommend for your basic storage long or short term needs.

Extra clean and secure facility & wonderfully helpful employees... Especially Marcy😆

Karla and Marcy are great, they were nice and easy to work with.

South Salem Oregon Store on Liberty Road South great place and very friendly and professional staff. I was very pleased with my storage unit and the place was clean and secure. I would highly recommend for short or long term storage. Prices are reasonable!

Vanessa was the agent and was very helpful and kind and good spirited. Best customer service ive ever had.very nice woman.

Venessa was awesome. She explained everything very clearly. Would highly recommend.

Customer service was awesome!!

Great customer service, flexible and fair

She's was absolutely awesome

Helped by Vanessa and was super impressed by her customer service as well as the clean and very well lot storage areas. Would definitly recommend coming here.

Every here are so great and helpful just love it .

Had a great experience with filling out the paper work. Everything was covered in detail

Vanessa was very professional, had a great additude, and a pleasure to work with.

Vanessa was truly amazing, help helped me out, very patient but kept it business like.. I would hire her to be my Manger..

Location and cost are very important but thee best thing about this location is the onsite manager. Vanessa is by far the best manager of a facility I've ever encountered. She's clear , she's helpful, knows her job and goes beyond the call of duty to make it the best for you. I wish every business had as competent and professional an employee as her. Thanks Vanessa!

Vanessa has the best customer service. Always a pleasant experience.

Awesome! Vanessa is amazing, she really cares about those who are renting units. Always professional and considerate.

Very wonderful and very polite. Will come back again

I was treated great. Vanessa was kind, helpful, cheerful and funny, too. It was a great experience, she answered all my questions and I felt comfortable leaving my possessions on the premises. Thanks, Vanessa.

Love Vanessa she has the best customer service. She always has a smile on her face and she knows how i am when i come in and she has my account pulled up. Its great to have that in this day in age. Public storage on Lancaster in salem or is the best.

Exceptional service from Vanessa

Good service, nice unit

Great staff, good prices and easy access most of the day to your belongings. The only issue I had was that they were out of the size that I needed, but they had one that was similar, so I left happy.

Excellent customer service! Thanks for making things so easy!

Great service! Kelsey was great and very helpful!

Very pleasant experience and good customer service. Will definitely be using again for future storage needs

Vanessa the manager is one of the most sincere and caring person in sales i have had the pleasure towork with. She will go above and beyond to help her customers especially during some of the most complex and difficult times i wish there were more people in customer service like her.

I love this place. The employees are so friendly!

Clean place with helpful employees and reasonable prices. I've stored at a few mom and pop places but feel like this is a cut above those. The staff are very friendly and everything has been as described.

I was happy to get a month for $1 as I was only staying for 1 or 2 months. They took the time to see what I was putting in the space, so my stuff fit perfectly. Overall I've had no problems and feel like I got a good deal.

I got a garage here for one dollar for the first month. There are other costs that mean you don't pay just the $1 when you first sign up, but the dollar deal made it much cheaper than the others I checked. The buildings are very well lit at night and it seems to be clean.

Everything was awesome. People were very nice!

Excellent service!!!!!

I rented a units for well over a year management was very nice and personable. I love the fact that management acknowledged you as a person. I will miss seeing the management team at public storage!!

Vanessa is so amazing and wonderful!!!! Best place I have ever been for storage!!

They were very hopefull while I was moving to and from alaska vanessa was awesome and did everything she could to help.

Great service!

Great experience Alyssa was amazing in helping me find my storage unit and any questions I had

This Public Storage location is remarkable. Clean, very VERY helpful and friendly staff, great location!! I worked with Reylon and she made it all too easy - pleasant, friendly, helpful, knowledgable!! You're lucky to have her there. First class! Thankyou!

Vanessa and Kelsey were fricken awesome

Great customer service!!

You have gteat potential ,excellent costumer relation. .i came in today Feeling down in the dump because lossing my job,a 25yt relationship ended and loss my home but Vanessa with her smile and. Quick wittness had me smiling and sold mea unit!😄😃😀😍😜😝😛

the manager vannessa was so cool she got us right in showed us everything we nerded to get the job done.i rate the bussinesd a 5 t...but please get her golfcart fixed.or get her a new one.she deserves it.went the extra mile.

Very helpful! Went to Public Storage unsure of what size unit would fit my needs best. With help from Kelsey one of the workers there it was determined I should go with the larger unit. Glad I did!! She was easy to talk with and made my experience there very nice.

Absolutely amazing. She was so helpful & not only had all the answers, she had all the RIGHT answers! I thank her from our enture family.

Great place to store your things! Super friendly and helpful as well. Would recommend to anyone!

Great customer service and very friendly. So easy to work with

Very informative and helpful. Vannesa was very helpful explaining the ins and out . Will be back again for sure. Glad you guys hire people with commin sense. Very rare.

My wife and I rented a large storage unit in Tigard, OR. The Manager, Paul was a hoot. A very nice and helpful gentleman who made my experience fun. He was very helpful and even walked in the rain to show me my unit. Very high marks for Paul. He was also training a new employee named Steve, who was also very nice. Great hires!

Kelsey and vanessa were very helpful and knowledgeable the facility was very clean i would recommend public storage to anyone!!

Vanessa Was wonderful. Moving is never any fun but she definitely made our experience less painful. She had everything set up before we arrived and had us in and out quickly. I usually don't take time to write comments but her service was commendable and felt it should be acknowledged.

Vanessa at the lancaster location was awesome. Helped with all our packing and moving needs. Suggest calling her ahead of time and she will take care of it all.

Kelsey was super nice and really made me feel welcome. It was refreshing to see such a positive attitude when dealing with customers. I was very satisfied and think this is a quality place.

This review is for the facility at 15700 SW Pacific Hwy. in Tigard, OR. Due to a complicated set of circumstances having nothing to do with Public Storage, I was having some difficulty clearing the unit and closing my account. Sandi was very helpful and responsive in getting these issues taken care of. What I thought was going to be a very long and drawn out process turned out to be quick and easy thanks to her immediately taking action and finding a solution. And she had a great attitude as well! Should myself or my company require another storage unit in the future I will definitely return to this location.

Awesome people!! Fast! Friendly! And excited to rent from here!!

Vanessa and Kelsey helped so much at such a stressful time. Incredibly helpful! Thank you so much!

Kelsey and Vanessa are awesome!!!!! I will never use a different storage place as long as they are here. They are the best!!!!!

Funny. Knowledgeable. Vanessa and Kelsey.

Great experience in Tigard. Staff was helpful, professional, & honest. Only glitch I encountered was attempting to do a review on line for the store in Tigard .. Staff gave me the correct 5 digit property number (08235) but the website keeps directing me to write a review for Salem public storage.. The site redirected me to same Salem store when I looked up the address in Tigard too. May want to take a look at the website.. The public storage employees though were great. Thank you!

please look at my review on my site-sunnypalms2u

Vanessa and Kelsey are the bomb! They were very helpful and pleasant. The storage area is clean and secure. I would recommend the Lancaster facility to anyone who needs to store anything. They are wonderful! Thank you so much. :o)

I was very pleased with the service level I recieved from Vanessa and Kelsey. I will tell all my friends that Lancaster Public Storage is the place to go if you need to rent a storage locker!

Was welcomed warmly with a smile, treated kindly and professional. Way to go Kelsey and Vanessa. Represented Public storage exceptionally well. Will recommend this storage to everyone. If you want great prices and a great time while searching this is the place to go!!!! - By April and Antonio!! ;)

Cheap lockers

Nicole was amazing, making our move it absolutely painless. She was friendly and professional. The facility is clean and secure. We are very pleased.