Best customer service aske for Stephanie!
Katie was very professional, helpful and had a great attitude!
Katie was very helpful!!!
Stephanie is just great for all your storage needs.
Stephanie made my rental process quick and easy.
Stephanie keeps this place looking great
Stephanie is always helpful with all my questions and needs regarding my space .
Stephanie makes this place great !!
Stephanie made the rental process nice and easy .
Stephanie keeps place clean and secure !
I went in here recently, after having driven almost two hours to settle a billing issue with another location. The woman here truly went out of her way to help me, thank you!
Stephanie always has a great attitude and polite.
Stephanie is the greatest manager out of all the public storages
Stephanie helped me finish my rental 10 out of 10 customer service.
Everyone I’ve spoken to has been so nice a helpful. I can’t remember the name of the lady that gave my codes and whatnot, but when I was at my space yesterday and had questions, the lady cleaning, Danni or Dani maybe? She was super helpful and I really appreciated her taking the time to make me feel less anxious about not being familiar with how things work there.
This is my first storage space, but I’ve visited and helped friends with their storage spaces at other businesses and this is for sure a nicer storage space. It even has a built in pull string light in the middle so I didn’t need to figure out lighting while I’m there.
I also really love that there’s the option for being able to have 24/7 access for a little extra money and I also like that there’s app unlocks the gates in and out so I don’t have to remember a code.
Overall, great experience so far and I would recommend this storage place.
Stephanie helped me with my transfer process. Made it really EASY!!
Stephanie helped me setup my rental made it really easy.
Stephanie was so much help this morning
This place is so cute, welcoming, and EXTREMELY helpful. 10/10 hospitality and the unit options are great!!
It was a great experience. I actually like the storage setup. It's easy now for me to understand. Thanks Public Storage for everything.
Helped me find my space and download load the app .
Had a very good experience at public storage Stephanie was very helpful and friendly amazing service will be letting family and friends know to go use public storage on lancaster
Came in today manager named Stephanie helped out a lot and is really nice and helped that she was bilingual
Stephanie and dani were amazing
Stephanie was very helpful.
Stephanie was very helpful.
Came in to get a unit it was fast and simple Dana was so friendly she answered all my questions!
Stephanie was such a great help, i just love the customer service and all the services provided, it is also very clean which i was impressed by, thank you so much for the help and wouldn't mind coming back for more public storage.
Stephanie was very helpful.
Jason is amazing. He a great to this origination. Better slice bread!! Great customer service!!
Dwayne was very helpful, professional and was able to help me navigate the process while answering all my questions. Thanks Dwayne!
Jenni Josh and Brandon are the best thank you for being open
Stephanie was so helpful ,really appreciate her.
Very nice clean storage facility and extremely helpful and knowledgeable lady working up front.
Stephanie made my move in easy and fast.
Best Customer service out there will recommend to my whole family and friends
Love the units, Da hawmie recommended me it I’ve stored all my pokemon cards there in perfect condition would recommend
Stephanie was very helpful with my move in .
Stephanie was so helpful with my rental.
Michelle was very helpful
Michelle helped me with my app and she was amazing need more customer service reps like her
EDIT:Turned out there was a miscommunication with the staff and the staff member who told us that we could drill the lock hadn’t informed the staff member on duty. I am updating my initial review to five stars because they did end up allowing us to drill our lock. This was a frustrating experience but it was not the fault of the employees. The employees have been really great since then and have gone above and beyond to offer great service.
Literally having the worst experience with this place. I rented a storage unit for my retail business and I have had it for less than a month. I went to pick up some items to ship last Friday and someone had attempted to break into my storage unit and broken their key off in the lock. Due to the nature of my work it is very important that I ship orders on time. Turns out that they have no way to get into a storage unit when something like this happens. The gal working said that they need to call their locksmith but she was unable to give me any idea of a timeline on how long it would take. I asked her if I could hire someone to come do it and she said yes, as long as someone was there to supervise the drilling of the lock, so I found someone who could do it and we went during the hours that she provided to me and nobody was there. I called them again today (Sunday) and now they are saying that I actually can’t hire my own person but they need authorization paperwork before they can have their person come out. WHY IN THE WORLD DID THEY NOT HAVE US FILL OUT THE AUTHORIZATION PAPERWORK ON FRIDAY?! They are still refusing to give a timeline. I’m beyond frustrated and 100% regretting moving my inventory over there because as it stands it’s completely useless to me. I can’t even give my buyers an estimated shipping date because they won’t give me any idea of when I might be able to access my unit. They have offered no sort of refund or compensation for the losses. As of now I’m paying $100/month for a storage unit that I have NO IDEA when I will be able to access. I obviously do not recommend this place.
Stephanie was super helpful, great place to store.
Really nice and good service, best prices fs fs 🔌🔌🔌🔌🔥
good prices and alot of storage space👌👌
Katie from public storage on lancaster is awesome. She helped get a late payment reversed and I can't thank her enough.
Super easy to reserve and complete the rental on line! Then a great conversation with a person checking in to see it went smoothly!
They are great, very efficient and friendly company.
Friendly staff, great service. Clean facility and best security. It's my 3rd time using public storage and still the best in town.
Awesome Storage! Thanks David for the great service!!!
Make sure you take your lock when you move out to avoid extra charges. I forgot and ended up with a full month's bill afterwards. I noticed a few days later, but that wasn't their fault. They left me a voicemail that I missed the day after move out, and the district manager, Jen, reached out to me later and took care of the bill for me. I was extremely impressed with how they handled the situation, and I will definitely store here again in the future. The staff is very friendly and helpful, and they seem to really care about their customers' experiences. Thanks guys!
Great customer service and care
Stephanie was very helpful. Highly recommend renting here
Kelsey is amazing. I called the office very early this morning with an issue I was hoping to resolve. I left a detailed voicemail and by the time Kelsey gave me a call back, she had already gone above and beyond what I could have expected to resolve my issue. I’m now in a better place with Public Storage than ever before. Definitely going to be a long time customer.
David helpful and friendly helping me find a space.
David and Stephanie where great!
The manager had great customer service compared to other storage places I have visited, very friendly, and I would recommend giving this place a visit if you’re looking for a storage unit to keep your belongings safe.
Clean office and Stephanie is very professional! 10/10 would recommend!
Stephanie always has great customer service and is always happy to help!
Love using Public Storage Stephanie always greets us with a smile and always so helpful. Public storage is always so clean and the Stephanie is very professional and knowledgeable.
The manger is super nice and great service . Was super helpful and easy to work with . Storage has plenty of space .
When I went in to see about storage prices and sizes I was automatically greeted by Stephanie who was very polite kind and helpful she helped me find the right size storage for my stuff ( I asked a lot of questions an never once senced any frustrations in her tone or demeanor which was nice)
Very clean and friendly. Lady at the desk very helpful.
Brenden was super great and made the process easy and fun
Brenden was so helpful with a quick question I had about billing in the app. He gave me more info than I needed even though he was busy and it's beginning of the month. Property is clean and safe feeling even though the location is in a busy high traffic area. Thank you again... Brenden
Brendan was incredibly kind, thorough, & even walked to the unit to ensure all was good to go in regards to cleanliness & security. Thank you!
Brenden was a huge help and guided me all the way through my rental agreement!
Braden was a huge help :)
Property manager Brendan was very professional and made my stop to clear things up Auckland and easy. He went above and beyond by going back to get stickers for my new lock 😁 I had a great experience today and look forward to working with Him more in the future! Five stars for sure! ⭐⭐⭐⭐⭐
Brenden was awesome and got me in and out quick and easy before closing. Was even able to give me a tour of the unit before purchasing and filled me in on all the ins and out of policy to make sure my storage was safe
Brenden was an awesome help! Mom has a hard time getting in and out of the car and walking and he made it easy for us! Great service and very friendly!
I love it and it's convenient,
It's so good for me. I'm also glad that it's off state street that's a plus in my book
The care that this storage facility has for its customers is unmatched. I highly recommend to anyone needing short or long term storage.
Amazing customer service !!!
I've rented from them several times and it's always been a great experience for me
Kinda pricey but very kind and seemingly happy staff
Kyler was very nice and personable, made all the paperwork comprehensive and quick.
Excellent customer service and have always been accommodating to my requests ! Highly recommend using Public Storage!
Kyler was great
And was a huge help
Great place to store. Stephanie offers good customer services highly recommend never had any issues all in all a great place!!!
I highly recommend it here! Every time I go I’m treated so nicely I love the price’s all in all such a great place