Public Storage Self-Storage Units at 4403 SE Johnson Creek Bl, Milwaukie, OR

I’m experiencing some issues with an unrelated moving company. I need to do some research and understand which items were not delivered to my unit here as they should have been. I spoke to Stephanie, and she went out of her way to both be understanding of my issue, and to try to find ways that she could help me. Super grateful she’s there.

Stephanie is very helpful and kind. I'm so excited that she is cleaning the bathrooms and trying to make this place better.

Stephiane rocks!! Very professional. Great experience.

Stephanie in the office is so kind and helpful! Truly the most standout and best experience I’ve had at a storage facility.

She amazingly helpful!

Leaky roof.. they don't care and won't change my unit. Rent was never what it was supposed to be 97. It went straight to 160 and its my first month

Had to move locations due to behavior from James the building manager. Purely combative and dismissive. Also, after a 3 minute interaction, if he doesn’t agree with you, he is fully prepared to escalate. Due to his lack of action and response the building isn’t secure at the moment. Public Storage district manager Monica helped me out with the situation kindly and solved the issue super quick. I think Public Storage is actually pretty great, but not this location at this time.

I'm happy with the personal customer experience with the employees. But I am not happy with the fact that I have only had the space for 3 months and it has gone up $30. Therefore I had to move my whole storage to the same size space which was cheaper. Makes no sense!

My unit was broken into and several item stolen. Facility seems unsecured. Spoke with several other renters as I vacated my unit and they also had burglarized units. Manager already know cop on my police report from previous break in. Dont keep anything you value to this property.

Do you have a fixed rate or does the rates go up every few months? For example $150.00 won't be $300.00 after 3 years of using the storage unit?

It's really organized and clean professional.

I discovered that my lock had been cut through and replaced by thieves, who ransacked my space. This is NOT a safe place to store things despite appearances. Thousands of dollars worth of personal and irreplaceable items were stolen out of my unit, all under the watchful eyes of Public Storage. I had been a paying customer for years. Never again.

The rental process/sign up went smoothly

The person on duty at the Johnson Creek storage this morning ( 12-18-22)was extremely rude and unhelpful. He has no business interacting with the public. 2-17-23 Once again James, at the Johnson Creek location , has shown that he has no business interacting with the public. He was rude and argumentative.

Always clean and helpful service

The District Manager was responsive and empathetic to the concerns raised in my initial review. He made arrangements to honor the employee's promise of a refund and to compensate for my inconvenience. (This weekend I helped other friends move into a different Public Storage unit and all went well).

⚠️ ⚠️ My storage unit at this location just has been BROKEN INTO, and ROBBED!!! The was a lock on the door provided by the facility, but it didn't stop the thieves. I DON'T RECOMMEND THIS STORAGE FACILITY, BECAUSE ⚠️ THERE IS NO FENCE WITH A SECURITY GATE AROUND THE STORAGE FACILITY! ⚠️ THERE ARE NO CAMERAS IN THE HALLWAYS! - NOTHING TO PROVIDE MORE SECURITY FOR YOUR UNIT AND YOUR THINGS INSIDE THE UNIT WE PAY FOR! JUST AWFUL 👎👎👎👎👎👎

Definitely would not recommend! Aside from the frequent break ins general lack of safety, i have not been able to get in the building (to get to my stuff) on multiple occasions. I plan on moving my stuff out as soon as I can.

The only good thing about public storage on Johnson creek in Portland Oregon is the manager Shawn. He was nice and help full. My storage unit was broken into and in the mess of me cleaning up and moving stuff out of my storage I forgot to stop the payment from being pulled. I was refused a refund for the month . Later a manager called me and she was amazing and kind just like Shawn. Thank you Monica for helping me feel like public storage is not a bunch of crooks.

Nice

Moved out cos of a few thefts. I also don't like multi-level storage places, tbh... Desk person was helpful

RAMPANT theft - back door is broken and mgmt does nothing. People come in/out as they please, security system never works, many, many units broken into lately with thousands in stolen property. MGMT does nothing. Avoid at all costs.

Storage unit was broken into and everything was stolen.

Extremely disappointed with this business since the change over from Extra space Storage. Multiple issues with billing, etc. Currently trying to get my things out and my unit has been padlocked. Why? Because I didn’t update my new CC so they can charge it for October. Ridiculous considering I won’t have anything in unit. I am moving out of it September 30…. Omg. Such insane behavior and that’s just the tip of the iceberg. Do not utilize this company! They are an absolute nightmare.

This place was not great. Out of the 2 elevators only one worked, and that is still a stretch of the word. Very slow. Added 40 minutes to the job.

Very clean. Good location.

Rented a small unit a few years ago when this was owned by Extra Space. Never had to think about it, never a problem. We were able to access our unit after business hours, which was nice. We are going to be moving and went to the unit at 7 this evening to pick up some of the boxes and other packing supplies that are in the unit. Our gate code was accepted, but failed to open the doors. We attempted multiple times. Another customer was in the parking lot and said he had the same issues. The access hours posted right above the keypad stated that the access hours were until 9:00. No one was in the office, and calls to multiple phone numbers on the Public Storage website - which claimed it had customer service agents available until 10pm - led to the same phone tree that terminated in a notification that their agents were only available until 6pm. There are other storage companies around. Go with literally any of them. If Public Storage buys your current storage company, immediately cancel and put your stuff somewhere else. Heck, live with boxes piled in your studio apartment. At least you'll know where your stuff is and be able to access it at any time.

Not only was my unit broken into and everything taken but the company just replaced the lock and I was never notified of the break in. I was made to feel it was my fault because I had not been there in 3 months. Terrible management, no cameras absolutely do not store your things here. Public storage never reached out to me, they haven’t offered to refund me or been of any assistance.

After being a faithful customer who was broken into once and always pays on time they had the nerve to up my bill by 35% for no reason this month and since. I visit a few weeks ago to get into my unit and my lock has been changed with zero notice or explanation because my unit had been hijacked by theives again! Over half my valuables items have been stolen from me casually because I was the one who informed management of the break in once I found out weeks after it happened originally, they had no clue. They provide minimal video surveillance and a convenient mandatory insurance policy to cover their lack of security. I hate Public Storage and hate that they took over the place I went to after leaving their terrible company to begin with. After talking with a local PDX officer this is commonplace amognst all public storage facilities as in 1-3 times a week so there will be a class action lawsuit to follow 😏 stay tuned

To much

They over charge and are way to rude

They apparently changed the locks for the whole building without notification that they would do so. They raised rents. I pay my rent every month and haven’t been there in months and went to get my stuff tonight and couldn’t get into my unit. I’m very upset. I can do work I needed to do tonight because of this.

My husband and I moved out of our home and traveled for a few months. We went to clear out our storage unit and found that someone had been in our storage unit. Many valuables, including my husband's fishing poles that were his fathers. Lots of family memories gone. Absolutely disgusted that our experience there was horrible. I would not ever store anything here again and urge others to use caution and your items ARE NOT safe.

Originally when I got a unit at this location it was Extra Space Storage. I got this unit mainly because of the access hours. I have never had issues until the change of ownership. Since the change in ownership my storage cost has went up twice and this last time it went up $54 which I think is absolutely ridiculous. The access hours have changed which was a huge upset to customers. Today I came in as I just moved and needed to use my storage…the elevators are out of use for 2 days. I know things happen, but there seems to be a handful of issues that keep happening and it’s very displeasing.

I moved my things into this storage only a months ago, so my only real experience was with the manager Lynn. I found her refreshingly nice, kind, very helpful, while being professional! Very much appreciate you, Lynn!!👍

Lynn is the best on site manager. She's helped me with several issues I've had and is promt with her return phone calls and even offers to help me move items that look heavy. She's a great addition to the complex.

A great location in a beautiful neighborhood. The manager, Lynn, is very helpful and knows the business!

Love this place! Lynn’s customer service was excellent and she helped me get right in.

She made you feel so welcome made me laugh made me take all my troubles away for the day bless her heart

I went in to day to pay my bill and mrs Lynn was so helpful and full of smiles . Thank you Lynn for making my fay brighter.

I absolutely despise Public Storage, these five stars are for Lynn, as for the policy that lovely lady is required to enforce... 👎

She was very friendly and got all my needs met

Lynn the manager was really nice and great with customer service.

Great facility and staff. The manager Lynn goes above and beyond and made the whole process a breeze and zero stress. 10/10 would recommended

I’m giving three stars only because the new manager Lynn is such a pleasure to work with and helped make the process to vacate my unit very simple and straightforward! She has been the best thing to happen to this facility as far as I can tell and is a model example of how to make the most of a bad situation! After 7 months in this facility, it’s been nothing but policy changes, management changes, and price hikes that have all somehow had my bill consistently inconsistent, as well as landing me several fees for unannounced change of policy and ownership. The whole experience was a joke, but again, Lynn was a pleasure to deal with, and I hope she can turn this place around, it’s a great location with a lot of potential, and the units themselves are all shapes and sizes! Good luck Lynn and I wish you the best! -Marquis

New management is super helpful and nice. My move in and move out were both set up in about 10 minutes. Recommend for sure!

I was renting units at this location while it went through a change in ownership of the facility. The switch did not go smoothly, and the re-establishing of payment processes took time to work properly. Through it all, the manager, Lynn, put in a lot of energy to successfully unravel the mess left to her. She sorted it all out with computer searches and phone calls until I was satisfied. I was disappointed in the corporate change being poorly done, but very pleased with Lynn's coolness under pressure and great attitude, especially since I was not the only one unhappy. Great work! She made the difference between me staying or finding a new facility.

Great location. Lynn is knowledgeable, personable, and keeps the location clean! If I could give her 10 stars I would. She has made the transfer to public storage very easy. Always helpful and ready to answer any questions.

Lynn the property manager at this location is magnificent. I rate her customer service skills a ten . She's very professional helpful and kind . I will most definitely refer this Public storage to my circle and recommend this location to everyone due to Lynn..

For one thing the reviews are not for public storage those are from when they were self storage. And yes Andrew was the greatest! However the employee working there now Lynn made some very unprofessional decisions. Used fowl language with me and unnecessarily locked me out even after using my code to get in. By the end of the conversation I was accused of being someone who comes in and steals from units. This is the second time I've had issues with public storage that's why I chose not to rent from them. And then they bought out prior owners.

I’ve never had an issue with payments or anything. Staff are always nice. A few weeks ago I came into my unit to put somethings in there. Yesterday I went in to tell them I’m moving out on Tuesday. Today I went to put some other things into my unit and now my key doesn’t work. The employee working said sorry. I have to wait for a manager to come and break the lock and couldn’t tell me when and seemed unsure that a manager is coming this week. This is vary inconvenient. I’m paying for my things to be stored and never missed a payment and I’m all up to date with my payments and now I don’t have access to my things? I’m suppose to move out Tuesday and now I’m stressing that I might not be able to get my things the day I move out. I’m vary disappointed. They said they didn’t change my lock but I think possibly by mistake that is what happened. All I was told was sorry I can’t help you. You will receive a call to notify me when they change my lock. No clue when they can come break the lock. UPDATE I went in today and got my keys. Come to find out someone had got into my unit and stole just about Everything! Your stuff isn’t safe here move out ASAP!

Sadly new management is horrible. Raised prices immediately by a significant amount. Also required double payment when ownership transferred. This had been the perfect storage option. We now need to find another location quickly and pay to move our belongings what a hassle!!

Incompetent. Public Storage bought the facility from Extra Space where I'd previously been renting. When I contacted them to try to pay my rent, they said they weren't set up to take payments and that I'd have to wait for a notification. They then started contacting me regularly with "past due" notification calls. Furthermore, their contract limits the total value of items stored to half of what was allowed under Extra Space - I'm renting one of their largest units to store a house worth of stuff. $5000 doesn't cover even half of the normal furniture. I don't know how you'd fill a space of that size and have its value be less than that. The facility has never once been available to answer my call, even when I immediately call back after receiving a voicemail. When I call their main line, they tell me they cannot help me and that I have to speak to the facility manager. The on-site office is always vacant during posted business hours and when I leave voicemails, I just get a response back to call them back - like they're afraid to leave an actual message. I avoided Public Space because of their reputation and stories I've heard from people in the industry - I specifically sought out another company because of that. Now I'm either stuck with them until I'm done storing this stuff, or have to deal with the time and expense of moving it out and back into a different storage facility after they forcibly changed the contract on me.

The manager at this facility is Betty and she is incredible! She is kind and patient and handled a very difficult matter for me with grace and patience. She followed through on many details and made sure everything was resolved to my satisfaction. I am grateful for all of her hard work and feel so confident that my belongings are well cared for under her supervision.

NO notice of Public taking over Extra Space. This is the second time this has happened to us. We don’t like your work ethics. You raise rates way too often and the property goes to hell after the take over. And, you ended my contract today. I didn’t. To quote Billy Joel “I’m moving out”! Bye Felicia.

I’ve rented at a few storage facilities across a few states at this point in my life, and I can say by far Andrew has offered the best customer service, and attention to detail, that I’ve experienced by far! I would rent from him again without hesitation, and probably rent from another location if he transferred there, great service and communication is priceless!

Andrew is great. The units are clean and secure. The process is straight forward and easy to understand.

Extremely pleased with Extra Space! The 2 people working at my storage site show integrity and professionalism. They go the extra mile for customers, and are really nice to talk to. I feel like my belongings are in a clean, safe, and (bonus points) friendly environment. 2 solid thumbs up!

Friendly staff, clean facilities. overall an excellent place!

Andrew was very friendly and helpful.

Smooth process. Kate was excellent and fun!

Very informative and competitive rates. Only complaint I have is I thought I was getting a 5x10. I got a 10 foot unit that was four on one side and six on the other. The angle didn’t make stacking some things efficient.

Clean. Secure. Excellent customer service.

Very helpful, quick, and informative. Great service.

What storage unit size do I need?

What's the difference between office, access, and gate hours?

What type of storage unit do I need?

Can I buy boxes or other packing products from Extra Space Storage?

What are your storage unit prices?

They were very helpful to someone who hasn't rented a storage space before. The woman who helped me carefully explained all the processes in a friendly and patient way. The units and building were all very clean and secure.

Great customer service, quick response and very helpful

So far I have spoken over the phone with 2 very helpful people to get my storage unit set up. Both were knowledgeable, friendly, and supportive. I appreciate their help because moving and storing can be stressful stuff!

Andrew was outstanding with the way he treated us, his honesty, and courtesy. He went above and beyond to accommodate all our needs and he was very professional but at the same time caring and graceful. Andrew is the person you want to work with. He is the most awesome person we met at Extra Space Storage.

Andrew was extremely helpful. Nice guy, super funny. Made the whole experience quick and easy.

Quick and efficient. Very satisfied

I love this place! Great prices and even better employees! Katie helped me put my bike in my car yesterday and I am so grateful and appreciative for that! I literally could not have done it without her! Thank you Katie!

So friendly! Quick and easy set up. Andrew was a great help!!

I love this place

The manager at this location, Andrew, is great! Very friendly and helpful. The corporate offices on the other hand are not. They gave me one month’s notice to vacate my unit or accept a 75% ($75!) rent hike. I had just gotten hip surgery (I can only lift 20lbs for now) and finished a move back to the area. Massive inconvenience for me, long term customer lost for them. Bad business!

Staff is super helpful and kind, and the facility is practically new!

Andrew is fantastic!

Andrew is very informative of each space, walked me through entering the building properly, etc. Great experience.

Nevermind the company, it’s all about the employees. Andrew rocks! Super kind and helpful. What Andrew says clearly comes from the heart, or maybe they are just really good at what they do. Doesn’t matter. Thank you, Andrew, for a fantastic experience. When I need a storage unit again, I’ll come back because of Andrew. Management should give Andrew a raise and a promotion. (Not knocking any other employees, just, I only talked to Andrew.) Did just read another review about theft and lack of cameras. I can confirm that there was notably very few cameras, only at the entrance. If the company cares, they should definitely put in more cameras to deter theft and help their clients file more effective police reports.

Andrew was an absolute gem, I had an extremely complicated situation, he was patient and kind throughout. Exceptional customer service. It was clean and cool and the staff was extremely helpful. Totally positive experience overall.

Wow! Andrew is one of the kindest people I've ever worked with. He obviously loves his job! I never would have thought renting a storage unit would be fun — but Andrew made it fun. And easy! He's there to do you right. Need storage? Rent from here!

Great storage place. Clean, bright. Kate on the desk on Monday, April 26, 2021, was polite and very helpful. Andy on June 14 was also most gracious and helpful

IM SO PLEASED!!! I got here very close to closing time and the sweet Employee Kate was sooo amazing! She helped me out even though she should have been closing. She Went out of her way to help me out and make sure we had a place to put our stuff tonight! (Moving here out of town is never easy and not having access to the unit would have been so stressful!) Thank you Kate and extra space storage! You guys are amazing!

Great customer service! Unit was clean and everything works as it should.

Wry clean, well managed and friendly.

Very friendly and helpful staff. It's a fairly new facility so it's incredibly clean. It was easy getting a reservation and I lucked out with my desired size. I highly recommend. This paragraph is a few months after the previous one. I've moved my stuff out and I'm a satisfied customer. I had no issues; moving in was easy and when I moved out, it was easier as I hired people. There are only a few parking spaces but then was the only detriment I encountered a couple times. I'd recommend this place.

The agent was super quick and very nice. I had positive experiences here always

In the process of moving, downsizing and consolidating my household goods, I needed a storage unit, which turned into needing a larger unit as well. Extra Space Storage met my needs, it has a variety of sizes for storage needs, and moving supplies all in a convenient location. The faculty is well lit and has access codes for safety. Andrew, the office manager is friendly and helpful.

Friendly easy to get along with. They offered to help if I needed the extra hand.

Friendly , knowledgeable staff with reasonable rates ,and great accommodation. Andrew was very helpful and walked me though my options both in billing and in sizing. the faclity is good value. I would highly recommend . Updated review had to move my unit and as always Andrew was helpful and managed to kept the process done in a manner of minutes. These guys are all about the service.

My experience with Extra Space has been phenomenal. The staff, especially Andrew, were always most helpful and gave stellar customer service. The facilities were always clean, temperature controlled, weatherproof and secure. The access hours were convenient and the office hours were helpful. I downsized my unit and Andrew made the whole process easy and stress free. I always felt safe while on the premises, even at late hours while alone. The pricing was affordable and fair. I would highly recommend Extra Space to anyone for their storage needs.

My first time to rent a storage unit and I am so lucky Andrew help me a lot from the application process until showing me where my rent space is! It made my day easy! Thanks a lot !!

I needed to get a storage unit to help offload some of the chaos that comes with moving. I went to the Johnson Creek location, Andrew is very personable and helpful. The whole process is quick and painless. The only downside I can see is that the ad for first month free doesn't mention the $25 for admin fees and $15 for lock and key rental (the units are only compatible with these). Even still, reasonable prices and the storage unit is very secure yet easy to access. They have to make money somehow so I don't mind paying for this service!

Kate Smith was a pleasure to work with in determining the size of the unit, the location and explaining all the docs! This facility is very clean, well lit and very secure.

Appreciate the online speed and quick turn over simplified process of service. Thank You/

Andrew was easy to deal with and very helpful. I recommend this location.

This place is amazing and Andrew is the very best!!!

The doors to enter r not locking

The staff at the Portland location off of Johnson Creek is amazing. Highly recommend this location to anyone that is looking for a storage place.

Continuing thefts occurring at this site. The people who work here are all very nice. The facility is new and clean, which is good. However, There were a series of thefts from units there a few months ago, and when I spoke with the manager about it, it sounded like they were going to take steps to deal with the problem. Not sure what they did, but it was inadequate. I got a second unit last month, and three days later I got a call that it had been broken into. Staff said "the would look at the tapes,," but that it had probably happened on Sunday, when no one is in the office, and when lots of people are going in and out. They said they would start having security officers visit the site when the office is closed, which I thought had been done already after the prior thefts. Sooo, I moved out of my two units. Only other negative is that there are only 3 back-in loading spots for this very large facility (hundreds of units in a 4 story building). Don't plan on getting one of them right away on a weekend afternoon.

Big space, Small space Short space, Tall space Clean space, Dry space Safe place, my space

Andrew was amazing helpful during my traumatic situation. He worked with what I can and cannot do and made it happen. He warm and professionalism can't go wrong. Made my move easy and I can't thank him enough. Much Appreciated

Andrew is very pleasant and friendly on the phone, and takes you through the steps quickly and easily while keeping your best interest in mind :)

Andrew was GREAT! Friendly, helpful, silly...made the dry experience of storage easy and fun (almost!).

The staff at Extra Space Storage are delightful. They have always been so warm, friendly and helpful. I have had several units there for about two years and have been extremely pleased with the care of the units and facility.

Very easy to get set up. Friendly staff. Units are clean and facility is well kept.

Super helpful and informative staff and nice and clean site

I just rented a unit. Andrew was a great guy and represented his company extremely well. This, on top of the great rate!

Break-ins are a major problem here. Like others, my unit was broken into recently. Security protocols are extremely lax.

Great place, the staff are easy to work with, good pricing, clean, secure, climate controlled, thanks hope to work with you again.

Great place you have to have a storage room there in order to access facility

I've had bad experiences at other storage units with moisture and mold, and my old unit at public storage was also broken into TWICE, but Extra Space has been perfect! I've had to use storage quite a bit over the past ten years due to the crazy rental market in Portland and moving so many times, and unfortunately the units anywhere getting broken into has been a common occurrence. The employees I've encountered (5 total during my year renting space here) have all been VERY helpful and prompt in answering questions and offering resolutions. Andrew had to drill the lock out after my keys exploded and I could not find my unit key, and he was very professional and you could see his good work ethic in his attention to detail. I really appreciated the extra care as I have a disability and a lot of "normal" things are hard for me. Also, thank you guys for always being really awesome about social distancing and masking protocol!

Andrew had been amazing! He's always super friendly, helpful, and knowledgeable. He explained everything for our move in and move out clearly. The building is always clean and well lit. I felt safe every time I visited. The only reason we moved out is because we relocated to a different side of town. Definitely recommend!

Kate did a great job, solid facility.

I’ve had a unit at the Milwaukie location for over a year and have been very satisfied w that decision . The place is clean and safe. Andrew, the facility manager has always provided exceptional service and is great at problem solving. For instance , I needed to downgrade to a smaller unit and he made sure he got me the best price and a unit nearest my first one so the move was an easier one. Your in good hands here!

A big thank you to the crew at Extra Space Storage Johnson Creek. Kate assisted in getting us all fixed up with two storage spaces and we ended up with great units that were a perfect fit for us. If you're looking for a storage space, choose the Johnson Creek Extra Space Storage.

The staff there is very friendly and helpful. I will recommend your storage units to everyone I know that needs a storage unit.

Service was great! Very nice guy makes sure he gives you good options and great advice. Thanks Andrew!!

Thanks Andrew!

Andrew was AWESOME, he got me set up super quick with a larger unit and closed my grandmas existing smaller one so we could clean up her place to set up for hospice. He was incredibly kind and understanding, thank you Andrew. You rock.

Andrew was extremely friendly and helpful. Move and and move out was very easy and I didn’t have to think about a thing!

The manager Andrew was such a HUGE help on my move in and very patient as I looked at 3 different units. I feel my things are very secure here as you have to use an access code to get inside the building. If you’re looking for a great storage place, this is the one to go to.

Andrew has some of the best customer service I’ve experienced thus far. He made the process very simple and quick. I’m actually excited to be moving my inventory in there!

The storage units are very clean. Andrew was incredibly helpful. Super cool guy. I'm very grateful for all that he has done. The rest of the staff are cool too.

Andrew was great. Very helpful and friendly.

I have gottten a unit at the Johnson Creek site. I was extremely please with the way i was treated and the prompt attention. The place is very clean also. Also very happy with the attention always paid to the security of place. The only drawback is the lack of parking. Which is ALWAYS full! I would definately reccomend to others.

Not bad for the price but that's a lot of walking to get to my storage but will worth it.

Super convenient, working with Andrew made the process really easy!

This place was easy to set up made it easy to access storage unit which was exactly what I needed! I had to store some items for about a month while I listed my house and prepared for a move and was able to secure my unit online, create a code and access the unit without ever having to go into the office during covid. When I no longer needed the unit and was in a hurry due to the move, the office made it super easy for me to close it out and go. Would use this place again.

Andrew and the team were SO helpful, understanding and genuinely caring. Smiles every time. This was by far the best storage unit experience I’ve ever had in my life. It felt like family helping you out. And the space is immaculate! Good vibes!!! Thank you so much Andrew!

I’ve had my storage space for less than two months and they called me letting me know that they found my unit without a lock and to stop by. Went to my locker with an employee, had them unlock it with the temporarily lock they had put in place, and found my stuff thrown everywhere and things missing. After I was almost convinced by the employee that I had possibly left my unit unlocked, I returned to my unit to further investigate. That’s when I found half my old lock in my locker with a hole drilled through it(pictures attached). What happened to my locker can happen to any of the 700 lockers in there. They all use the same lock. I’m in the process of filing a police report. Update: I went back to my storage unit to investigate further. Because the thieves drilled through the lock, it left gold colored drill residue on the ground under the lock. I walked around to several other units near mine. There were at least 10 other lockers that had the same residue from drilling. I even on of the broken drill bits they used. Multiple units were broken into and there are no police reports and no reviews stating such. How is this possible? I disagree that that this location cares about safety of the units. They have a camera at the entrance and no where else. How hard is it to install cameras down the aisles of the storage units? I filed a police report. The officer I spoke with was familiar with this establishment and not for good reasons. If anyone is planning on storing valuable items in their storage unit, they should reconsider.

I have been very pleased with storing my belongings here at extra space storage. It is clean the hours are convenient. Andrew who manages the store is very friendly and helpful. Best storage facility I've rented so far. Thank you!

Top notch

If you're in the neighborhood or anywhere close and need storage in the Portland Metropolitan area, this place is Tops!!! It's a rare opportunity to encounter such friendly people that rent storage AND they really seem to actually like their jobs....not like the rude power tripping crusties that seem to run almost every other storage facility I've been to....that gets old!! I love the new friendly and helpful style this place exudes. Down with Crusty Managers that hate their jobs and hate dealing with you. Give this place a whirl, you won't be disappointed. Also in a much safer part of.town so I dig it!!

WoW!! Andrew rocks. My wife and I fell on hard times and got behind on our storage payments. He worked with us. The work ethics he has and the way he runs the storage is amazing. I've never had a storage manager do anything even close to what he has done for us. Thank you Andrew from my wife and I. You saved us and still made the storage money. Darn good job!!!

Andrew was great - super friendly, helpful, knowledgeable and he made the process effortless. Really like the technology Extra Space Storage uses for customer accounts and communication. Highly recommend!

Good facility, security is good without being so intensive as to be annoying to get inside, and the manager was responsive and had good humor. The inside is a bit of a labyrinth, but otherwise the place is good.

Great services very nice management understanding and works with you

Aside from some issues regarding insurance, this is a great place for storage. Good access, clean and well lit.

Great experience Andrew would be great anywhere you put him he’s a real asset to the facility I’ve never had a better experience with the staff. I’ve had a few others and Andrew is #1

Great place, good pricing, clean, secure, climate controlled, and staff is extremely helpfully.

Picked up an auction unit in the end of September. Great storage facility. Their manager is the best! Probably my favorite facility so far. I can't wait for their next auction!

Great, unless you are helping Angela

Andrew is the man! He made the whole application easy and simple. If you need anything, he is there. 10/10 would recommend.

The manager Andrew has great customer service skills. He goes out of his way to put his customers first by answering all questions and concerns that you may have. He always has a smile on his face and is very polite to his customers. I am very pleased with Andrew.

Extra Space has always been great to me - no non-sense storage, great customer care, nothing shady. Andrew @ this location is great and helped make my experience even better. Thanks guys!!!

We had a great experience at this storage facility. Andrew is very proactive and excellent at customer service. I highly recommend this facility!

Great customer service! Andrew was polite, funny and really informational about the service and any questions I had. He made the process super easy and I already have access to my unit and the building! Good location and super clean facility. I’m happy to store my things here!

Andrew was a great help. I was going through a very tough time and he was understanding and respectful. He's a great people person. And the storage units are clean brightly lit and gorgeous

Andrew was nothing but amazing in every way wish we had more customer service people like him

Andrew helped me with everything that I needed

Andrew is the best. Made renting easy, painless, and fun. Thanks :)

Andrew was super helpful, and renting the space was a breeze. Very clean and a great location. Highly recommend

Calling the 1- 888 # first and speaking with Holly was a joy. She was extremely personable and helpful. She answered all my questions I was extremely satisfied with the answers and she then got the ball rolling, Emailing my local extra storage location within a matter of a minute I was in getting emails from Andrew who is at the Johnson Creek location location to attend choose to use for my storage he was a wonderful person to speak with he was very helpful very knowledgeable and answered all my questions and we got through everything so quickly and setting up my account and getting everything taken care of was a breeze thank you so much for all your help! I am very much looking forward to using their facilities. Karry.

Vaun was super helpful and answered all of our question, had a great attitude and fun conversation. 09/24, Andrew is a great help, always friendly with great conversation. 👍

My first experience with Extra Space Storage's contactless move in for my storage unit was very quick and easy! I would definitely recommend this storage unit facility due to the great customer service, clean units, and secure 24/7 access.

Shoutout to Andrew for the 10/10 experience. I had to get a space last min before closing time. Andrew is a thorough professional who made sure I got exactly what I needed. He went above and beyond to make the sign up and the move in absolutely flawless. Great experience!

Super helpful and willing to help! Good vibes from employees and good management

thanks for your consideration

The gentleman who is running the office here is awesome & friendly. Also very thorough. I absolutely enjoyed myself thank you

The staff is very helpful and pleasant. The facility is clean and well laid out, I really like that it's climate controlled. The manager, Andrew Ascher, is great! Both on the phone when he followed up on my internet application and when I met him at the facility he explained everything completely. I highly recommend Extra Space Storage.

Terry was extremely professional and helpful in getting me set up with a storage unit. The whole process took less than 10 minutes as was quite easy. Thanks!

The process for signing up was a breeze! The manager, Terry, was quick to follow up with me, ask if I had any questions and her general demeanor was really pleasant and forthright. Talking with her gave me a sense of calm as this is the first time I've ever rented a storage space. I couldn't be more comfortable with the process and contact than I was with Terry. She is an absolute asset for this company!!

Terry is amazing.. First time meeting her excellent customer service.. If there was 10 stars id give her 10...

I love this place!!!! I’ve been using the facility since February 2020 and have had a great experience.

Terry was fabulous. Upbeat, high energy and you could totally tell she was smiling even under a face mask. I think she would be a great prospect for for a management position as she make people feel at ease and after sitting and waiting for the previous people to be done I can say she even handles difficult customers easily and de-escalated a situation that could have esclated quickly. I like her.

Easy check-in process and sign up! Terry followed up to see how everything went- easy and great customer service!

Very polite and helpful. Felt very welcome it was a pleasant experience. Could definitely tell she enjoys her job and wanted to be there not something you see all the time

My friend Michael is cautious about doing new things and getting this space is a new thing for him. Terry was awesome in how she dealt so graciously with him. I recommend this place to everyone.

Andrew was always exceptionally kind and supportive. I felt comfortable having my stuff in storage there for over a year. The facility is easy to use and there are plenty of security and safety features throughout the building.

Andrew is always friendly. The place us always clean and cool. Great customer service Thanks again!

The manager Andrew went above and beyond to make sure that my unit was move in ready and that all of my paperwork was in order after the issues that arose while trying to sign the rental agreement online. Overall the facility is clean and given the location and the shadiness of some of the people around, it's got a pretty safe vibe to it.

Andrew and Cody are freaking awesome, helpful, and friendly. Clean facility. I have nothing bad to say!

Great rates, web deals, and exceptional customer service!

ANDREW WAS INCREDIBLE!! EASIEST AND FASTEST STORAGE EXPERIENCE I'VE EVER HAD. WOULD DEFINITELY RECOMMEND!!

Andrew was one of the best employees I have come across and I would defenetly give him a raise or bonus.great guy

great service and staff!

Excellent service!

Great service!

There's poorly-run storage places, and then there's Extra Space. Great designs and procedures, but what makes customers happy and repeatedly come back are the front line folks who make it all work with no drama. Here's a shout out to Johnson Creek's Andrew. Efficient and competent, ready at the end of a walk with the lock he knows you need to buy, and he even alerted me to an upcoming busy saturday move-in day so I would not slack off and be late at the dock. Thanks, Andrew! Bill, a two-unit very happy customer.

Andrew is top notch. I believe that man should be running as area manager instead of store manager. He has great people skills and excellent manager skills. Just want to thank him for the way he's treated my wife and I..

An ideal place to store your things. A secure spot, with helpful staff that’s convenient for occasional pick ups and drop offs.

Reserved a unit earlier in the week for a specific date. Kept receiving email after email about if I could get things started earlier, which I couldn't. When time came to move, a closer facility was a better fit. Received a call asking if I was still coming in, explained to the gentleman on the phone about a the closer facility and that I had decided to switch and was already done moving. Then he started to belittle me about all his emails and texts he sent and was very rude and disrespectful. Overall customer service was out the window, and i highly suggest retraining Andrew on how to communicate with customers. Would recommend going to another facility if you want to get treated like a human being.

Just rented a storage unit remotely at Extra Space's Oak Grove location, but spoke with Andrew at the Johnson Creek Blvd site over the phone to get set up. The process itself was extremely quick and easy. Andrew is very friendly and helpful. Fully recommend.

Andrew made everything as easy as possible. Moving is stressful enough so it helps to have someone making the process as smooth as possible!

I can't thank the folks at Extra Space Storage 4403 se Johnson Creek, Milwaukie Oregon enough. New facility, secure, convenient & clean. If you are in need of self storage stop by and see what this facility has to offer. You won't be disappointed. Special thanks to Andrew who went above and beyond. Andrew is very knowledgeable and helpful.

24 hours of operation Clean inside Carts available to help move things Location off Johnson creek Love the bright colored building Good indoor Temperature

The whole experience from start to finish was professional and safe. Couldn't ask for better.

Andrew has been super awesome to my friend and I! Today I needed my own storage unit and he helped me out super quick no fuss. Great customer service, facility is easy accessible, and clean! Thanks Andrew and Extra Space Storage, definitely helped relieve some of the stress in my life.

So far a great experience. Andrew has been very helpful, setting up everything over the phone. Storage unit was super clean and carts have always been available when I needed them.

quick and easy.

Andrew was so nice to talk to! He made the process of reserving a storage unit very easy :) i would highly recommend!!

Seems good so far. Easy to sign up.

Unfortunately, I haven't been there yet. I know, after leaving no stone unturned, that I made the right choice with Extra Space Storage. My Brother Travis, who's name is also on the acct, has his stuff safe, so I'm grateful. I hope to be moving my stuff in by the end of the month. Thank you for being so professional in your correspondence. 🙏🏻🤜🏻🤛🏻

Great fast friendly service I received today , I am very pleased happy customer. Thank you

Lost of empty space to put your things

I was able to find an amazing deal within minutes and the next morning I got a call that explained everything I needed to know and questions I had were answered. I would HIGHLY recommend anyone wanting to find a Storage Facility, to check this place out. They have amazing deals and I hope to use their services indefinitely.

Andrew is so awesome, friendly and helpful!!

Stopped in today and after talking with Andrew (covid style), I rented the unit. He was easy to communicate with, answered all my questions and was just a great human! Units are very clean, no musty smell, no cobwebs, no weird anything. Thank you Andrew, the company is lucky to have you on their team!

After reserving my unit online, I came into the office to finish the rental, and Brian was there filling in from the King City location. He was very friendly and helpful, and even though he wasn’t very familiar with the layout of this spot, he spent the time to get me the unit that would best suit my needs. The only down-side that I’ve found about this location is the lack of parking, but I just try to go during “off” times and I haven’t had too much of a problem.

Excellent service! Brian who normally works at the King City location was stellar!

Very clean, friendly people, easy access and no issues other than limited parking. Would recommend.

Andrew is the absolute best to work with! It's obvious that he cares deeply about every customer, and he is willing to make their experience a very pleasant and productive one. Also his knowledge of awesome history facts never ceases to impress me! I definitely recommend this location for all your storage needs :)

Reserving space by phone was extremely easy, and the facility manager, Andrew, was friendly, polite, and made the process quick and easy. Recommended!

I had a terrible experience trying to business with this company. Andrew is very nice and helpful, but what is not stated when you sign up is that the company will increase your rent roughly 20% after 4-5 months. Do some research and you'll find this to be a regular occurrence and complaint with Extra Space. Supposedly they send you a postcard letting you know they are jacking up your rent - I never received one. A nearly $40 increase after 4 months was unacceptable to me. My rent was paid on the 1st and I moved out on the 5th, and I've been refused a prorated refund for the 3+ weeks that I no longer have access to the unit, despite their website claiming they ask for 2 days notice. Kent, their corporate level CSR who followed up with me, failed to respond to my inquiries without me badgering him over multiple days. Moving out of my unit was a major inconvenience and cost me a lot of money, energy and time. Please do your research with this company and their practices. I will never do business with Extra Space Storage again.

Just got to say! I appropriate Andrew he goes above and beyond to help me with all my needs could not be happier with the place I picked for storage! I would Recommend extra space Johnson creek to Everyone!

Good Storadge, affordable price!

Andrew was extremely nice and helpful getting a storage unit. He covered all the bases without me having to ask any additional questions.

Super friendly! Upbeat. Positive and quick and efficient.

This was a great experience super friendly

The facility is great and Andrew is phenomenal!!! I have insane anxiety when it comes to moving, but he has been a true joy to talk with. Super nice fella, and the facilities are extremely clean. The space is very well organized and seriously sparkling clean. I was super nervous about checking out a storage facility on my own, but I’m 100% confident this was the right place to go. 15/10 recommend this spot for any storage.

The employees here are amazing and extremely helpful. I will use extra space storage for all future storage needs. They are awesome

Great customer service! Highly recommend

Andrew was fantastic to work with moving in and moving out. No fuss, no hassle and ive recommended Extra Space to my friends. Andrew I wish you the best!

Was really impressed on how clean and presentable the building was.and andrew was very helpfull,and patient answering all my questions.and i know my stuff will be safe there...thanks again andrew.....

Felicia was fantastic! So easy, so clean, so simple!! She helped me get the right size and the right price. The facility is so light and bright and clean. A++++

Great place to rent. Very professional, clean and Andrew is the greatest!! If you need a storage unit, GO HERE!!

I was in need of some extra space and I found the storage I was looking for. Upon arrival I was greeted by Andrew (resident manager) and immediately felt at ease and welcomed. In no time flat we were making our way throughout the building all the while as Andrew was asking me the pertinent questions to accurately assess my storage needs. I had no problems picking a unit (also easily accessible from the elevator) and we made our way back down to hammer out the details. The whole time Andrew was kind, courteous, and upfront about all the associated costs as well as any questions I had. If your looking for some temporary or long term space for your treasures I would highly recommend you stop by and see what the friendly people at Extra Space Storage can do for you.

My experience here was so great that I’m leaving this review. As a first time consumer to storage units, I shopped around. Hands down Andrew made this a customer service experience I won’t forget. I mean, I’m not a big reviewer but this guy has a way about him that made me choose to rent here. Yes, he’s knowledgeable, yes he’s efficient...but his customer service manners are top notch. He’s clear about the ins and outs, he’s a people person all the way, and I couldn’t recommend this place more because of him. The other storages I shopped had uninterested employees whom lacked professionalism and seemed rather “used car salesmanish “ which was a turn off. Andrew carries an air of professionalism that I believe should be taken to the next level. Again, I’m not a reviewer, but if you stop by to check out a unit with this guy, you’ll see what I mean.

Easy process, clean facility. I highly recommend

Place is very clean, well lit and the office people are good to work with.

Very helpful and friendly!

Andrew was super awesome, constantly helping me out, super flexible super respectful. Honestly couldn’t wish for a better place to go through. Customer service and mutual respect are very big things to me and I get more than that from them. Thanks for being so great, Andrew!

It's clean

Andrew was awesome!! Great personality & super easy to work with.

Stinky

Great clean place! Enjoyed my stay and the Andrew is awesome!

I have been utilizing the services of ESS since July of this year. From the first day to present, my experience has been stellar. Because of some financial issues, a few times my payment was a bit late. Andrew explained the billing policies which put me at ease. He was genuine, kind, and empathetic to my situation while maintaining a professional demeanor. Impressive and rare.

Quick and easy set up!

Clean, friendly, good prices

Vaun was super helpful and made the whole process a delight !! Thank you

Andrew is the best I wish there was 7 stars!!!

Friendly and informative and very helpful with all my questions.

Andrew has amazing customer service and goes out of his way to accommodate your needs. Vaughn is also a great service rep.

Great staff and a very Clean place. The easiest registering to get a unit. Thank you

Great experience. Got a storage unit hassle free.

Super fast check in. Clean facilities. Good lighting.

Worked with Vaun to get my storage space set up and he was incredibly helpful and knowledgeable throughout the process. He made the process go by quickly and efficiently and explained everything in detail so I understood what I was getting.

Service excellent, property clean and well protected

I was always concerned about putting things in storage because most places had doors that were open to the elements. What about bugs? And weather? All the storage units here are indoors, climate controlled, and it is immaculate. The staff we worked with (Vaun and Andrew) were very helpful. I really appreciated that they had a storage unit small enough for our needs that didn't feel cramped. The security camereas throughout also made me feel confident keeping our stuff locked up outside my apartment.

Excellent customer service from Vaun and Andrew. Vaun showed us multiple units, handled our lock purchase and lease paperwork quickly and efficiently. Facility was very clean and well maintained. Although I’m not thrilled about renting storage space, I’m glad this facility was nearby.

Super nice and great to work with.

I have been rent a storage here for about a year i came from public storage Hands down extra space is the best Excellent customer service Andrew and Vaun are super helpful very professional . I would recommend Them to anyone.

Friendly and professional. Go out of their way to accommodate. Andrew, Von and Shanna are great human beings...100%.

Great place for storage, clean & temperature controlled. Would be better if they had more parking and more carts/dollies for moving items. I have come to move things a few times and had to wait for parking and carts.

Shanna is great to work with in getting the perfect storage unit for your needs & the price here is awesome..

Awesome place very helpful

Needs more parking available

Over the years I have rented various times but Andrew has been the most incredible and patient help I have ever encountered. What a blessing when stressed.

Always great service and Andrew is always super helpful!

Everyone at ExtraSPace Storage was fast, friendly, and informative!

This spot is in a convenient location, is well lit, and spacious. The facility is always clean and there are carts available to use when I go. Andrew and Shanna made the move-in process so easy for me. I always feel safe knowing they are supervising everything.

Great service. Quick and easy. Picked my storage unit, toured it, paid the administrative and lock fee and was on my way. Very secure building