TL:DR - multiple rent raises (every 3 months or so), unsafe entry/exit gate, may or may not get a usable light fixture in your unit, no longer a staffed location, no one ever answers the phone anymore. Would not recommend, even to people I don't like.
Not the worst but rents increase every 3 months or so, it's impossible to use the light in my unit and you have to use the code to get both in and out of the property, which is potentially hazardous in an emergency situation. I've only interacted with the staff via phone and they have been very pleasant and helpful.
Update September 2024: the gate hadn't worked correctly the last few times I was there, the app doesn't load, rent still goes up even though there are no improvements. I still can't use the light in my unit. I have removed one star.
Update December 2024: and I'm removing another star. I was here in October and there were multiple. stop work notices on the empty office door for working on fire systems without permits dated August 16th. There have been no discernible improvements to the property. They raised my rent once again so starting January 1 I'll be paying $277 for a 10x10 unit and the mandatory insurance you are forced to get, that just seems ridiculously high. I called to ask about this but only ever got an answering machine/voicemail.
Came in without an appointment and both receptionists were very helpful. Excellent and efficient surface.
Barbara is an absolute GEM! She helped me navigate several changes with our unit and upgrades that had to be done prior to move. So appreciate her stellar customer service and willingness to help up find a solution! Thank you!
Great experience. Barbara took care of us.
Easy to work with….great deal!
Barb made it all happen with ease
Barbara was kind, courteous, knowledgeable, and helped us figure out the perfect solution to our storage needs. During a very stressful time she made things feel a little less hopeless. Thank you Barbara.
Very helpful from beginning to end .
Easy process. Thank you
Great experience. Thank you Barbara for your help. So professional!
We had the best experience working with Barbara today! Truly great customer service! We have been renting storage space at this location for quite some time and are always impressed with how well the property is maintained. Many thanks!
Barbara was vey nice and helpful.
Excellent service. Pleasant working with Barbara.
We moved cross country and Barbara was extremely helpful with getting us setup with our storage unit. She answered all my questions and assisted me with the app when I couldn’t get the access feature to work. Moving was stressful but I was lucky to have Barbara there to help and guide me through the process.
Barbara was very helpful and friendly and was very nice at explaining everything would recommend this place for everyone
Barbara did excellent today she explained everything clearly and was super friendly. She showed us the storage and was very helpful.
Barbara was very thorough in explaining the rental process. Very good customer service.
Stay away! Once you have your stuff in the unit, they keep greatly increasing the price. The day after I vacated my unit, they listed it for less than 1/3 what they were charging me. Total rip-off.
Barbara was incredibly helpful! Happy with our experience.
Barbara was amazing! Helped me find the perfect unit and was super nice through the whole process. Wonderful customer service, highly recommend :)
The customer service at this location was very nice. Will assisted me and helped meet my needs for a great unit.
Barbara was so helpful and accommodating to our storage needs!
Barb is great ! Clean facility , I’d highly recommend renting here !
Great service , awesome help, she's a keeper
Barbara was very helpful. Good customer service.
Barbra was super helpful today ! Made our unit reservation super fast and easy !
They will guarantee a low price for the time you rent from them. After 10 months they will go against their contract, and illegally raise the rate. Don't come here. They aren't honorable.
Barbara is very professional and appreciated all her help in setting up my unit.
Barbara is a pleasure to work with! I initially had a few hiccups storing my vehicle, Barbara went above and beyond to figure out the best to store my vehicle
I had been there for like 6 months could never get ahold of the owner or the person in charge of the property and psyche. Every time I went there was nobody there, it was kind of weird so I felt like the 2 times I did talk to her. She was disrespectful. To me and that's it's your meal so I moved out right away
Barbara was a great help. I was able to secure a space quickly. Highly recommend this location.
Barbara was very helpful and communicative in getting me set up with my storage unit and the lay of the land.
Barbara was AMAZING! I just moved to Oregon from Utah and needed to get damp check. I pulled into the parking lot right at 6 after getting stuck in traffic and lost and she got everything I needed with a smile. You ROCK!!!
Easy online reservation. Nice new facility and friendly staff. My unit was clean and ready when expected.
Very happy overall.
They are amazing we had a very last minute planned move and only had 24 hours to rent a truck and move from one storage unit at a different storage facility to public storage; we rented the unit 100% online it was fast and easy and from start to finish they made it as easy as possible and eliminated a ton of stress it was definitely a life saver!!!! Thank you all so much!😊
Barbara is so helpful and kind - highly recommend Public Storage because she makes it easy 😊
Very friendly and helpful. Nice location and well kept.
Fast and efficient! Kind service. Thanks Barbara!
Barbara is the absolute best! Knowledgable, understanding, and from what we could tell, an awesome teacher for their new hire! Good habits start with great teachers.
Barbera always makes the experience of having my business storing my items amazing.
Would highly recommend anyone here for their storage needs.
It’s conveniently off of the freeway as well. Come check it out.
Great service, easy explanations, very transparent and CLEAN!!!
Very friendly staff, Barbara will help you with anything you could need.
I absolutely love this Public Storage location. Barbara is the most helpful, quick on her feet person. She is always happy to answer all my questions and accommodate where she can. I recently switched units because I needed to downsize and Barb made sure I was able to get it done all before I left town. Thank you for such a great experience Barbara and public storage!
Barbara was extremely helpful and kinda , made time to come and show me all the storages and explained some amazing tips about moving
Barbara was very informative and helpful made the process extremely easy
Update: still amazing service had to change units Barbara made it super easy again and streamlined the process
Barbara was amazing. She helped us through all the hurdles and we got the unit we want it. Also a shout out to Sascha who directed us this way thank you again
Barbara is amazing and literally the best customer service experience I've ever had anywhere. She's been incredibly patient with my late payments and help with lock cutting. She's said she's been doing this for 13 years and it shows! Don't be rude to Barbara because she definitely knows more than you!
great customer service and management . Barbra is amazing manager and special thank you to Angelique for the hard work and great customer service. i definitely recommend this public storage.
Barbara was super helpful and made the process painless during a stressful time.
My boyfriend and I worked with Dave and had such a rich experience. He is honest and just a good human. I would recommend this establishment to handle your storage needs at a reasonable price. Thanks Dave!
Barbara and Sherry are truly amazing. Their customer service is more than five stars and first class. Would recommend anyone come and rent from this facility as they are amazing.
Barbara is super friendly, knowledgeable, and efficient. She helped us find the right unit for our needs at the best price, and made the rental process easy. Thank you!
Barbara was very friendly, well knowledgeable and answered all our questions. She got us the best rate possible and supported us through the whole process. She was clear and honest with us which we appreciated so much!!!
was great customer service barbra was very nice and helpful and jakeup just very cool aswell 10 out of ten defiantly recommend
Barbara is best and very clear with the detail and Jacob was great too both very helpful
I spoke with Barbara and she was so helpful got me hooked up right away! Explained prices and sizes and helped me make an informed decision! I highly recommend this place! Excellent customer service! Thank u Barbara
Barbara was great, She provided fast and friendly service and answered all of my questions without me having to ask. She made sure to inform me on all of the services they provide and seemed well educated at her position. Thank you Barbara for making it easy!.. However, I now deducted some stars and am a little irritated that they increased the price on me significantly without warning. NOT COOL! I've already found a new storage facility that has better pricing, is closer to my home and is just as spacious if not more.. As soon as I find the time I will definitely relocate.. 😐
Barbara was super helpful for my ID verification appointment when her staff member called out sick. She was very friendly and patient in explaining how the storage unit system works with the app and the lock. I appreciated her assistance and kindness for helping me when I rented at a different location and only came to hers since it had an appointment available for me.
Barbara was amazing! This is my 1st experience with public storage ! I’m very thankful for her kindness and care she provided me.
Barbara was a amazing worker and made easy to rent the storage I needed!
I’ve been a customer since May and paid for the month just a few days ago but even though I cleaned out my unit today, Public Storage refuses to give me a pro-rated refund for the rest of the unused month.
As a result, I decided to keep my lock on the empty unit until the end of the month so they can’t make 2x on the same unit. Customer service told me that I agreed to that scam when I signed the agreement but that doesn’t mean I’m going to let them make 2x on the same unit.
I encourage anyone who uses Public Storage to not let them make 2x money off of the unused time you paid on your storage unit. It only takes a few seconds to set a reminder(s) in your calendar.
Barbara is very profession and courteous!
She showed me the units and was patient with me while I made my decision! I’m glad I chose to come in and complete my rental in person!! Thanks Barbara!
Barbara reached out to me several times to help me even tho I kept missing her call, then helped me fix my reservation (I accidentally booked 3 units in the wrong size), & even found me a better deal than the one I was trying to reserve! Barbara booked me in for the better deal, making sure I also got my first month free deal too. She was so friendly & masterfully navigated my anxious stuttering, all my ramblings & stupid questions. i have horrible social anxiety, with a deep fear of talking on the phone, but she was so patient and calm with me that I ended the call smiling which NEVER HAPPENS (most calls end with me wanting to throw my phone into the river, self included). She took the biggest stress of my month off my shoulders, & now I get to relax with no worries + a cocktail, & you know I’ll be toasting Barbara! Cheers
Barbara and Peter were super helpful! I highly recommend this location.
Barbara was great! She took care of all my needs!
Moving from Arizona and I had the best experience at this location. We were trying to find a rental wasn't going well. Booked a storage unit and then we found a place and it was no problem to cancel with them. 7065 sw 105th. Cutos
We have rented storage space from this location for two years and it has been a very positive experience. Barbara has always been very helpful with anything we needed. The property is clean and well maintained. We would highly recommend this location to anyone.
Great help and easy to set up the rental
Amazing service here at this location!
Barbra is super nice and has tons of great info.
She went above and beyond to help me find prices for different units etc.
Thank you so much!
Fred was very welcoming and super helpful A+ customer service. Barbara is always very kind to be when I come and has been understanding when I pay late ect.
I've had some issues in the past at other locations, but this one specifically has always been a pleasure to work with. They are so polite and you feel like they actually care. Recently I've had some billing predicaments and Barbara spent the time to figure out a solution that works for us.
great service and easy access. thank you for your help
Staff always available and friendly. Able to get in and out quick to get my shipping supplies. Close access to freeway.
Moving out of storage and must say it was a great experience. We had no issues. Manager is nice and the facility is easily accessible. Clean hallways and dry units. Will store here again if I need the extra room.